Scottsdale Village Square

Cheri

My brother is at Scottsdale Village Square, A Pacifica Senior Living Community. The grounds are very nice. His apartment is rather small, but it's adequate for his needs. He does have a shared area for the kitchen and a little table and chairs and things. So far, the staff seems pretty OK. They have changed the assisted living director and there's also a new nurse who handles the medical side of it, but they seem to be doing a good job. They have exercise classes, and they show movies. They have several things they do, but my brother chooses not to partake in any of those things. He is not a super social guy. They have a comedy act come in, and they have music people come in. They have several different options for things they can do. The dining area is very pretty. I think the food is pretty good. My brother is not crazy about it, but that's because he doesn't like healthy foods, he likes junk foods. Overall, I think it's OK there. It seems to be safe, but they charge for like every little thing. I would like to see my brother have more services, but we can't afford it. We need to have medication management and that's a big chunk every month. I realize they're a pretty reasonable place as far as finances are concerned, but it's taking it out of us because my brother doesn't have any money, so we're having to pay for most of it. They're short-staffed like every place. They need more staff there.

Provider Response

Charles

Scottsdale Village Square was nice and well laid out. It's an older facility, and they have some very nice updated parts of it. The rooms are old and kind of small, but everybody seemed very friendly. Their dining facility was awesome. Of course with COVID, we couldn't try anything and only the residents were allowed to eat there. They have facilities close by on hand where you can get medical care, both mental and physical. It looks like they had a lot of activities going on when we were there. There's crafts stuff, card games, and puzzles. They've got a decent sized swimming pool, which I wouldn't mind jumping into. My mom might need a higher level of care, which is also right there; you don't have to go into a new area. The person doing the tour worked her butt off and got my sister and I on a conference call, worked out the finances, and everything we needed to move in. They didn't try to hide anything and laid it all out right in front. The dining area was very nice, clean, large with lots of space. There's a lot of space between tables and big chandeliers. There's a little space off to the side where you can have entertainment when it's allowed. Everything was very clean and the grounds were nicely manicured, including the trees and bushes. Nothing was out of place.

Provider Response

pmbaok1

This facility is absolutely the WORST PLACE i have ever lived. First 14 days while in quarantine I contracted Norovirus AND pneumonia. Three times in 30 days staff did not respond to the nurse call button for more than 1 hour. The rooms are dilapidated. No phones allowed in rooms; no calls after 8 p.m. THERE ARE NO ACTIVITIES PLANNED. Bathroom shower floor was so dirty I wouldn't wash my dog in it. All the furniture was scratched and had water damage. Food was awful bad. I could go on and on but suffice to say, Don't recommend to your worst enemy. Never go there. No amenities at all.

Provider Response

Ms Lewis

DO NOT even start the process with this group. Look elsewhere. Very unprofessional. Told us the day BEFORE we were to move in they were not going to take my dad. Cashed our check - even though contract says cashed on admission - and told me it would be 5 weeks for a refund. Waited until the last minute to complete the evaluation then did not do their due diligence and relied on very old and outdated information. Please be careful. We were left scrambling with 3 days to find alternate arrangements before my dad was discharged.

Provider Response

Mr. Mike C.

We had a great experience with the assisted living program, that unfortunately transitioned into hospice care sooner that we were anticipating. The skill and compassion of care was terrific and made the difficult process a little easier to navigate. I would highly recommend SVS for anyone with a loved one that needs more care than you can provide at home. They educate and support you all along the way for a full spectrum of care. My father was very happy in his last few months and SVS was responsible for that.

Provider Response

ron sher

The staff smiles, informed, willing to go the extra mile for you. the staff under difficult situations are friendly. try to keep a positive outlook & don’t hesitate to go the extra mile. They do more than they’re job & actually talk to you! very important. easy to get around community. front desk is very supportive! even deliver packages to you when needed.

Provider Response

Mary Lisa

Scottsdale Village Square (SVS) provides care, safety & security for Mom. The medical & caregiver staff are amazing. Mom enjoys her apartment space & peaceful environment. I’m better able to love & support Mom while trained personnel can help with the ongoing challenges of Alzheimer’s Brain Disease. God Bless you SVS. ~Mary Lisa

Provider Response

mawork

My mom has been a resident at Scottsdale Village Square for more than 5 years. I can't say enough good things about the staff who care for my mom. We are deeply appreciative of their care and support. We live in the area and have the chance to see the staff in action, and know many of them personally.

Provider Response

Remote Relative

The caregivers and management staff are caring, competent, and responsive. I specially like to single out Mr. Chupp, Ms. Turner, RN, and Ms. Byrum for all the help and support they have provided over the last two years. The facility is pleasant and well maintained. The green spaces and open areas are a most welcome benefit to the residents.

Provider Response

HalM

Mom was a resident at SVS since 2016 and was very happy there until her recent passing. She loved the staff who cared for her as if she were their own family. It was a great comfort for the family to know she was so well cared for. We visited often and had many family gatherings at SVS which was especially convenient when mom became more fragile. We are grateful for the loving staff that greatly enhanced mom's final few years.

Provider Response

Mosa

My scheduled FaceTime visits are always on time and the staff is great. So far my dad’s experience has been a good one.

Provider Response

4 M Weppie

My dad has been in the skilled nursing unit for almost 3 years. The care he gets is really good. The facility is clean and well maintained. I have enjoyed meals with him in the dining room. Before Covid I would take him for walks down the street to Burger King or Echo coffee. He enjoys just going outside for the fresh air.

Provider Response

szippay

The memory care staff are the best. Jeff and Kathy have been so sincere and compassionate. They will take time In their busy schedules to update me when I ask about my wife , since we’re not able to do in-person visits at this time. They have provided weekly FaceTime video visits which is comforting.

Provider Response

MGort

The facility is very welcoming, it's not like any other nursing home I visted for mom, the room is like your own apt. and that's what makes it different. The staff is great, they care about the residents and it shows with how happy mom is, and this is the most important thing to me, there could be a few more activities like bowling, things that are easy to do. They offer the hair salon which is great, the doctor's come right to the apt. love that. What the staff has done during this hell we are going through, they have been the best, god love them all. Just Thanks so much everyone. Mary Gort

Provider Response

Pogoberg

My dad has been here for almost 2 years and he feels safe and well attended to for any of his needs. Kathy, the director of nursing is especially attentive to any and all issues that have arisen. Overall we are pleased with the level of care my dad receives at Scottsdale Village Square.

Provider Response

aperson1961

My dad has lived in the memory care area on the first floor for 1 year now. The best thing about this facility is that every single unit opens to the outdoors. On the first floor, that is a decent size open grassy area that he can walk around with flowering plants and caged parakeets (or maybe they are lovebirds). It really feels like an apartment so that residents feel independent. They provide all food, meds, cleaning, etc. if an ER visit is needed then tgey take care of that. They have nurse practitioners that visit the facility that will take care of their healthcare My dad is happy with everything so far. He seems to think the food is okay but I haven’t tried it so I’m not going to rate it They do have quite a few activities ... but reduced with Covid. They do a great job of keepIng families informed. My dad has fallen a few times Getting out of bed and they always call me right away. The staff is nice. They do take AZLTC which made it affordable for my dad.

Provider Response

Gregory Alan

The room my Dad resides in always smells good, even though he is incontinent. Staff members are responsible to request to arrange for a "zoom" visit with Dad, this is especially good during Covid restrictions. We would choose SVS again.

Provider Response

PNSEY

My father likes the assisted living facility overall. The most important issue that concerns him is the declining quality of the food service at SVS. He brings it up in our conversations almost every time we talk. There needs to be improvement in this area. He does like every other aspect of SVS and likes the staff with who he has contact.

Provider Response

Guy of Wycliff

In a recent trip to visit our daughter in Scottsdale, we had occasion to visit Scottsdale Village Square. My wife and I have been retirees for some time and, we are seriously considering moving to the Scottsdale area. Among our considerations for a residence in the Phoenix area, we rank Scottsdale Village Square highly. The staff is very cordial and professional; the residents are delightful and, the facility warm and inviting.

Provider Response

Phcox1

When we were looking for an assisted living community, we chose Scottsdale Village Square for many reasons. One was the oasis type feeling that you get in this community that you do not find anywhere else. I have now been here since February and I’m very glad I made the decision to move here. If I had to choose a community again, or recommend a community I would choose Scottsdale Village Square! All of the staff have been very friendly, and knowledgeable. They have all helped me in many ways and are delightful.

Provider Response

Nikki

My mother moved into the independent living of Scottsdale Village Square. The staff members are smiley and friendly. They seem busy and hardworking, and they're nice. My mother has a 1-bedroom with a bathroom and a very small balcony. She likes it. She also likes the view because it faces an open courtyard with trees and the mountain. That's one of the things she likes about the community. She has a refrigerator but no stovetop or anything like that. They provide the food for the seniors. The food is OK, but it is kind of cafeteria food. They have five choices of entrees each night and three choices at lunch time. She seems neither displeased or pleased with it. They have some bus rides and outings to nearby scenery like mountains and lakes, they have a movie about once a week, they have an exercise class almost daily, and in the summer they have water aerobics.

Pat

I loved Scottsdale Village Square. The facility was nice, and I liked the location. They drive within 10 miles, so she would have transportation to her doctors. It had nice grounds, the people were friendly, the rooms were nice, and the staff was very helpful.

Provider Response

Julie818075

My mother moved into Scottsdale last March 13. They're amazing. Everything was excellent and top notch across the board. The staff was very professional, kind, giving, and caring. My mom has a clean, perfectly sized, painted one-bedroom in very nice condition.

Jolynn613663

Their rooms were small at Scottsdale, but they were nice. The staff was very friendly. I saw their dining room, and it looked good.

Provider Response

Ruth070818

Scottsdale Village Square was our second choice. It had good grounds, lots of activities, and a very nice dining room. The room that we saw was very nice, and I liked the layout of it, though it was smaller than the place that my sister has now. She has a king-sized bed that would have been a very tight fit in that bedroom. They had a very nice dining room with linens on the table and four-person tables, not just everybody sitting at a long table. They had game rooms, a library, and very nice amenities, like a heated swimming pool.

Janet137065

Scottsdale Village is close to where I live and would probably be my choice if I need it. The people I talked to were very helpful. It was very clean and seemed to be run very well. They had activities.

Raeann342312

I was very impressed with Scottsdale Village Square. The menu looked great, they had lots of activities, the place was very clean, the staff was very helpful and I loved the model apartments. I liked that they had a memory care center and a nursing section where they could go if they're not able to care for themselves, so it was a very nice transition. It was very nice to drive up to and nice inside. Everyone was very friendly, and it felt good to go there.

Shannon307164

Scottsdale Village Square was very nice and good, and it was very nicely laid out. It seemed like they were busy daily, and it seemed like they had nice things to do. The dining area was very nice.

D.M.225686

Everything was excellent!!! The staff was very helpful, friendly, gentle, and AWESOME!

Mary119195650

The visit at Scottsdale Village Square was OK, but it’s not what my cousin wanted. We had lunch there, and we were not impressed with the food. The biggest drawback that there was a distance between the apartments and the dining room with no way to maneuver; they didn’t have golf carts or any other way to move their residents.

Julie T.

My second choice for my mom was Scottsdale Village Square. They were nice, but I like the other facility better. The staff was very informational and helpful to me. They did give me a nice tour. They were all good people there, very caring as well, but I didn't like the place as well. I just didn't get the feeling I got at the other place. It was set up very different. Everybody had their own front door, but it was to the outside. Mostly the reason we didn't choose this was the way the apartments were laid out. I just didn't feel it was safe for my mom.

JMCQ

The nursing care was excellent and the therapy department was great too. They got me up and walking. Everyone was so friendly - the staff and residents. They always had a smile on their face.

Jan110811750

Scottsdale Village Square is very nice and very well taken care of. The staff is very helpful, accommodating, and friendly. The rooms are very nice, the dining room is very lovely, and the food is excellent. From what I have seen, everyone seems to enjoy it very much, and there’s a wide selection. They’ve always got things for the residents to get involved in -- exercise classes as well as music going on, celebration of birthdays every month, bingo, games, and movies. They always have something for the people to participate in and socialize.

Warren9

I looked at Scottdale Village, and as soon as I had some money in my account from my house sale, I would be moving there. I liked the place very much. The quality of the food, the presentation and the dining room were just exceptional. Everything was 1A, and everything was good.

MJS1

We can't say enough about how great the staff are! Facility and residents are always clean. Staff treat us as family with absolute respect and care, like a queen. Staff is worth their weight in gold!

Harriet H.

The service at Scottsdale Village Square is excellent. I have a lot of fun here. Everyone is so nice. My family wanted me to move in for a while. They talked me into it, and I'm sorry I didn’t listen sooner!

Elsie B.

The campus at Scottsdale Village Square is beautiful. The people are friendly and the staff is helpful. I would definitely recommend it.

Philip7

My mom is in Scottsdale Village Square. It is very nice. It has garden apartments. It is well landscaped. The staff is very friendly and helpful. The food is good for institutional food. Everybody is accommodating. They have activities. I tell them to put me on the waiting list. The sanitation is excellent.

Provider Response

Jill14

I visited Scottsdale Village Square, and the facility is lovely. They have big units, and it was very, very nice. I was very impressed with it. I went at lunchtime, and it was very welcoming. I wish my mom would agree to stay there. I didn’t eat, but I was able to see the menu and it was good. I saw that the people were definitely interacting with one another, and it seemed like a very, very great place. The gal that gave me the tour was very nice and very friendly.

Provider Response

Ken13

My sister has been in Scottsdale Village Square for three months now. They have independent and assisted living. They also have long-term and short-term nursing and memory care facility. There is a mixture of old people there. My sister has onset of dementia and she is on a unit with people around her age. Each unit has about 15 rooms. She has her own room, which is just like a bedroom in a house. Everything there has to be wall mounted. Even her TV is wall mounted. Her door opens to a courtyard which is controlled by security gate that she can't open. At night they have security outside that walks around and controls the grounds. In terms of activities, they have cards, bingo, movie nights, etc. They also have beauty parlor on site. They do day trips where they take residents out to Wal-Mart or to go shopping and stuff. They also do physical therapy and they would take people to doctor appointments if need be. Food is good; however, they're not allowed to have any food in their room. They have to go to the dining room to eat and even for their snacks. They control their intake of sodas and they're not allowed any caffeine. The working staff is good. They have their own nurse and aides.

Provider Response