Avista Senior Living North Mountain Phoenix, AZ

Offers Assisted Living, Continuing Care Communities, and Memory Care

14 Reviews
350 East Eva Street, Phoenix, AZ 85020
Call (800) 385-2527
Avista Senior Living North Mountain (800) 385-2527

Reviews of Avista Senior Living North Mountain

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Assisted Living Reviews for Avista Senior Living North Mountain

June 15, 2016

By phxrog

I am a friend or relative of resident

My parents have moved in one month ago and have been very happy, the transition has been smooth due to all of the caring staff. The people living in this facility are all referred to as residents by the staff. This facility is small enough that every resident is know by their first name. Staff are very friendly and helpful.

November 11, 2015

By AG3

I am a friend or relative of a resident

We're not too happy with Avista. There doesn't seem to be enough caregivers there. My friend has fallen twice and gotten hurt. It's not a very good place. The rooms are big enough but not clean every time we've come. Their work attitude is good; there are just not enough workers, so they're always stressed. They haven't really done anything with her. She's been too sick, and she's not eating at this point. They need more workers there.

April 18, 2015

By Caring104838450

I am a friend or relative of a resident

North Mountain just seemed right for my mother-in-law, and it's a location that she's familiar with. The people are happy, and the people working there are doing a good job. It seemed they would be caring people. The dining area is clean, the lobby is nice, and some of the things have been updated. She is in a one-bedroom apartment, not luxurious, but nice and clean. We took it because it wasn't as expensive as some of the other places. It's not a real big place. For the money, it's very nice.

October 23, 2014

By S. O.

I am a friend or relative of resident

What I was told about Avista and what actually happened were two different things. I was dealing with trying to find assisted living care for a friend from quite a distance away and on short notice. Unfortunately, my friend was declared a "flight risk" and put onto their Memory Unit (locked) floor without anyone ever talking directly to her. This was $1000 more per month, and my friend was miserable there. It was very hard to hear "get me out of here" every night when I called her. A nurse from Avista evaluated her in person (finally) about a week after she arrived and determined she should be on the regular assisted living floors. A search was to begin to find her another unit facing the mountain, as her current one did. Three months later, with some hospitalizations in-between for my friend, I began to realize that Avista was not the right place for her. When I first mentioned that to the person in charge of the Memory Unit, all of a sudden (literally 2 hours later) a studio became open to move her to on another floor. By then, it was too late. My friend was too "with it" for the memory unit, and not with it enough to live on her own - so I set out to find her a smaller setting like a group home. The staff put a push on to try to keep her there, which got her very agitated because she felt she didn't know where she belonged. I was simply trying to do what was best for my friend (who was miserable the entire time she was there, but very patient about hoping for a positive change). None of the staff said anything about doing what was best for my friend....it was all about trying to keep her there. While my friend was at Avista, the staff were very good about returning phone calls, emails and texts. When I let them know the move to her new residence was set, communication from their end stopped. Nobody from Avista has ever said they were sorry things didn't work out there, or that they hoped she would be happy at her new home. When I flew out there to move her belongings, only the office manager asked how my friend was doing. I called the director and spoke to him about my frustration with her entire stay. There was never any sort of empathy for how the events had transpired and how unhappy it had made my friend. After talking for nearly 20 minutes, I told the director that I would be doing a review, and he accused me of threatening him and said he would refute anything I wrote. He said he would think things over and call me the next day, but he never did (it's been a couple weeks now). That alone exemplifies my disappointment in Avista. I'm sure there are people who have loved ones in the memory unit who are happy they are there - as well as people who are happy with the regular assisted living facility. Unfortunately, I can't count myself or my friend in either group. The entire stay there got messed up from the beginning, and rather than have a caring attitude about my friend, I felt that she was nothing more than $$ to them. If they truly care about people, then what is wrong with admitting their facility wasn't the right fit for my friend and wishing her well? I was told when I was signing the forms in the beginning that "we strive to make this a place we'd be happy to put our own parents". I will just say they are all smiles on the way in, and not very caring on the way out. I'm so happy my friend is now in a group home setting. She adjusted within 10 days and is happier than I've seen her in a very long time! In the end, it's her happiness and quality of life that matters....at least to me.

August 07, 2014

By Diana33

I am a friend or relative of a resident

We liked Avista because it has various options available in the level of care. It's a relatively small community, I think there are only about 80 residents, which is very nice. My dad speaks Russian and there happened to be some Russian-speaking staff there which was wonderful. They provide three meals a day, housekeeping, and laundry. My dad has a lovely one-bedroom condo with a gorgeous view of the North Phoenix Mountain. They have a lot of activities for the residents. The caregivers are really attentive and very easy to talk to. They all immediately know him by name and every time I'm there, they know me. I would absolutely recommend Avista.

January 30, 2014

By JoAnn7

I visited this facility

My first impression of Avista Senior Living North Mountain, walking in, was very, very good. It just feels very friendly, comfortable, cheerful, and clean. Activities offered and the staff was wonderful. They were very helpful and accommodating. The rooms that we saw were vacant and clean. We felt they were large enough, such that you don't get to feel crowded or cramped. The residents looked happy. We feel that it was the place for both my mother and my sister.
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Memory Care Reviews for Avista Senior Living North Mountain

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Questions about Avista Senior Living North Mountain

What ongoing training does the staff receive in dementia care?

Team members are educated in effective techniques in meeting residents' needs who have dementia or other cognitive loss.

Describe the overall population of assisted living residents at Avista Senior Living North Mountain. What is their average age? What are their favorite things to do?

Our resident age varies from 62 and older. Our residents are free to choose how they spend their past time and are encouraged to participate in any events in which they are interested in attending.

What programs or activities does Avista Senior Living North Mountain offer to enrich residents' well-being?

Activities vary from weekly shopping trips to the casino and other outings. Of course, BINGO is a Community favorite,

What places are near Avista Senior Living North Mountain or within walking distance for assisted living residents to enjoy?

There are local shopping and eating places within walking distance

What transportation services does Avista Senior Living North Mountain offer to assisted living residents?

We have both a van and a car for resident needs. Residents can coordinate transportation services with our drivers.

What makes the chef or dining program at Avista Senior Living North Mountain exceptional? What kind of menu can assisted living residents expect?

Our restaurant contracts with Crandall corporate dining services to offer well-balanced nutritional meals.

What safety features or security measures does Avista Senior Living North Mountain offer to assisted living residents?

Our community has a pendant alert system to notify caregivers when they need assistance.

How does Avista Senior Living North Mountain keep residents' families informed about their loved ones?

The Community Manager sends out a newsletter and bulletins as a method to keep families updated. Communication can be tailored to individual resident and family needs or requests.

What is the care staff-to-resident ratio at Avista Senior Living North Mountain during daytime and nighttime hours?

The staffing pattern changes as resident needs change and is sufficient to meet individual needs. There are caregivers who are also educated in passing medication available during day and night time hours.

If Avista Senior Living North Mountain accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Pets are welcome in our Community.

What ongoing senior care training does the staff receive?

Community team members are consistently trained in infection control and prevention, communication techniques, and how to deliver excellence in service in team meetings.

What safety features or security measures does Avista Senior Living North Mountain provide to protect residents who wander?

This Community has a secure memory care neighborhood that is equipped with a coded entry pad to enter and exit.

What programs or activities does Avista Senior Living North Mountain offer to keep residents engaged? How does the staff engage residents' long-term memories?

The memory care program includes varying activities to meet individual resident needs based on preference.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our team members partner with medical practitioners who assess and evaluate residents as needed.

What techniques does Avista Senior Living North Mountain use to support memory care residents during mealtimes?

Team members may assist residents with dining needs per resident needs and preference.

How does Avista Senior Living North Mountain keep residents' families informed about their loved ones' health?

The Community Manager sends out a newsletter and bulletins as a method to keep families updated. Communication can be tailored to individual resident and family needs or requests.

Describe the neighborhood around Avista Senior Living North Mountain. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Avista North Mountain is conveniently located within walking distance of Honor Health John C Lincoln Hospital, off of 7th street and Dunlap.

Costs for Avista Senior Living North Mountain

Cost of Assisted Living

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Cost of Memory Care

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Photos of Avista Senior Living North Mountain

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Services and Amenities of Avista Senior Living North Mountain

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • Dining Room Shared Meals


  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Security Gate
  • Features Extra: Library, Art Studio, Activity Room

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Wifi
  • Technology Extra: 24 Hr Emergency Response System

Health services

  • Medication Management
  • Physical Therapy
  • Psychiatric Care
  • Nurse On Staff: Yes


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Book Clubs
  • Fitness Room
  • Gardening
  • Arts And Crafts

Guest services

  • Guest Parking
  • Guests At Mealtime


  • Special Diets


  • English


  • Resident Capacity: 49

Range of services

  • Physical Therapy
  • Range Of Services Extra: Personal Care Services, On Site Podiatry, Dental, Hearing, X Rays

Types of care

  • Meal Preparation


  • State Licenses: AL8638C


  • Assisted Living Starting At: $2395/month
  • Memory Care Starting At: $2395/month
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    About Avista Senior Living North Mountain

    Welcome to Avista Senior Living North Mountain

    The vision of Avista Assisted Living Homes Phoenix North Mountain is family. We provide a friendly homelike environment where everyone knows their neighbor and we look out for each other. Friendship flourishes here as our caring staff embraces each resident with respect and dignity and recognizes the inherent worth of each individual.

    We pride ourselves in being able to serve independent residents as well as those requiring support from our assisted living services. Individual care plans are drafted and monitored by the nursing staff according to the needs of each resident.

    We want you to be at ease at Assisted Living Homes Phoenix North Mountain. That's why we offer a myriad of services and amenities to give you not only the comforts of home — but peace of mind, knowing that you have dedicated staff on-site 24 hours a day, 7 days a week, providing outstanding senior services in Phoenix, AZ.

    Assisted Living

    A little assistance goes a long way. Avista offers Assisted Living residents a chance to maintain as much of their independence as possible, while accessing help in the areas they need. Caregivers are available 24/7 to help manage medications, assist with dress and grooming, and to provide companionship and friendship to our residents. We believe in the power and dignity of allowing our residents to do as much for themselves as possible and that is our goal. Our caregivers help to bridge the gaps that may arise with aging while providing in a home like setting. Just like home, our community offers activities and friends to help make each day productive and fun.

    Memory Care

    Avista Senior Living North Mountain has a secure, dedicated floor for our Memory Care residents. These wonderful friends who have lived very full lives now need some extra caring in a secured environment with specialized programming. Our beautifully remodeled Serenity Suites have lovely common areas, including a balcony adorned with fresh flowers that the residents help to care for. Meals are served family style and we have designed special spaces where families can come and spend time privately with their loved ones. You'll be amazed at all the detail that went into making this a safe, peaceful home for our residents. Shared or private accommodations are available.

    Independent Living

    Avista Senior Living offers peace of mind for seniors who are able to manage many of their own affairs, but enjoy a social life and the convenience of a caring community. Onsite laundry facilities and housekeeping services are available as well. Independent residents will find all of the comforts of home, as well as the opportunity to make lasting friendships with other residents and staff, when they choose to live at Avista.

    Care Services
    • Medication management
    • Assistance with bathing, dressing, grooming and cognitive reminders
    • Individualized personal care plans to meet the specific needs of each of our residents
    • Secured Memory Care floor - Serenity Suites
    • Certified caregiving staff available 24 hours a day
    • Full-time nurse on staff
    Activities | Services

    Our apartments offer residents both security and comfort. Amenities and features include:

    • Bright, airy studio and one-bedroom floor plans with northern or southern exposure
    • Private bathrooms with wheelchair access

    Individual climate control in each apartment for All Residents:

    • Lounge areas, game room and library

    Thank you for your interest at Avista Senior Living North Mountain. Please give us a call to schedule a free tour.

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    Avista Senior Living North Mountain

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