Brookdale Arrowhead Ranch

Offers Assisted Living and Memory Care

14 Reviews
5861 W Beverly Lane, Glendale, AZ 85306
Call (800) 385-2527
Brookdale Arrowhead Ranch (800) 385-2527

Reviews of Brookdale Arrowhead Ranch

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Assisted Living Reviews for Brookdale Arrowhead Ranch

July 23, 2014

By ffh345

I visited this facility

The memory care facility is extremely understaffed. Often times residents are left alone in the dining room resulting in injuries and trips to the hospital emergency room. Caregivers fail to prompt hydration and eating. Some people can't feed themselves and sometimes go without eating due to lack of attention (under staffed). Virtually no activities other than kicking around a beach ball. Staff does blood testing and blood drawing at the dinner table whiles meals are being served. Lots of personnel changes including 3 different executive directors in less than two years. Current Director is not open to criticism or complaints she is very rude and nasty. Her response to complaint issues is if you are unhappy with our care why haven't you moved? On site facility nurses are extremely inexperienced and have little or no memory care background. Most caregivers are also lacking in memory care training. Rather than address complaint issues the director evicted my family member. Not recommended.

Provider Response

We are sorry to hear we did not meet your expectations and we appreciate you taking the time to share your feedback. The health and well-being of our residents is our top priority and we have shared your concerns with our management team for review.

May 10, 2014


I am a friend or relative of resident

My mother lives there is an old building, people that work there is very nice and responsible , what I do not like is the change of management she is there for about 4 years and already had four different persons in charge . They overload employees with chores the same employee has to clean help with showers , help in the kitchen etc. they do not have enough employees because they cut the number they had before to save money. Ready to move her somewhere else

March 31, 2014

By Caring81476850

I visited this facility

We visited Emeritus at Arrowhead for my mother-in-law. It's an older facility, but it seemed very nice. They offer a lot of services and amenities that I think my mother-in-law would enjoy. The room is fully furnished, and all you do is provide a bed if you want. The room is really clean, and it smells good. The staff are very nice.

November 04, 2011

By Emmyrose

I visited this facility

This is a beautiful one story facility. They have nice shade trees, grass, flowers, and greenery. All is well maintained. They have a central courtyard with a gazebo and two patios. They have 52 assisted rooms and semi-private. All are handicapped equipped and have emergency call systems and private baths. These are large sunny rooms They do housekeeping and laundry. They have a fine dining room which is restaurant style. They do 3 meals and snacks. The food is very good. They do passisted and have a memory care too. They work with physicians who come, there is a nurse, and they work with other community agencies for resident care. They have an activity director, a beautician, and all caregivers are certified. The staff is very good and caring. They do lots of activities as, chair exercises, bingo, movie night in the large living room, they have a small library, and do arts and crafts. They do lots of outings to ball games, shopping, and community events. This is a nice, clean facility with lots of amenities for residents.

July 30, 2011

By Dorthy Heckler

I visited this facility

I thought the staff did a great job of making the residents feel comfortable and as if they were at home. The facilities looked clean and brand new. There weren't really any negative aspects of the facility. I thought though that the staff could've done a better job of cleaning the toilets. There were a couple surprises left for me when I first entered a couple times. The people there are very friendly and know what they're doing though. They treat each resident gently and guide them in the right direction. I would probably send my parents to this facility when it's their time. I would also recommend this facility for anybody who is looking for an Assisted Living Facility. I've been to numerous facilities in Arizona, but I can honestly say that this one is top class and one of the best. I, myself, would love to live here. I haven't been treated with the respect they show in a while. It would be a great opportunity to reside there.

June 29, 2011

By leezee

I visited this facility

I'd visited several Emeritus facilities during my broad search with my mother for assisted living. When my father in law was diagnosed with dementia, it was one of the first names I thought of. I looked them up and realized they did have a facility closer to him in the west valley. Just like the facility I visited here on the east side, this Emeritus was equally as spectacular. Beautiful building with so much grass and trees, it honestly looks more like a resort or vacation spot. You can choose from a studio up to two bedrooms and the rooms are set up so nice. I loved their library as my father in law is really into current news and magazines. A nice recreation room that seemed like a pretty hoppin' place. When we walked through it was occupied by about seven or eight residents. The staff was visible and seemed completely accessible, friendly and made eye contact, said hello not only to myself and my husband but most importantly, to my father in law. I loved how one of their trip outings consisted of trips to the casino. My father in law lived in Las Vegas for fifteen years before returning to Arizona. He loves the casino. Very clean, well maintained and active community. Even when we toured the Alzheimer's and dementia care area's, things felt brighter and my father in law specifically said several times, "not bad".
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Questions about Brookdale Arrowhead Ranch

What ongoing training does the staff receive in dementia care?

Providing excellent dementia care is a complex task that requires ongoing guidance and teaching for Clare Bridge associates. All associates receive initial and on-going training in proper techniques, approach and care of persons with dementia. All executive directors also attend Brookdale’s Clare Bridge Leadership Competency Training. Monthly one-hour in-services are conducted on dementia care and memory support intervention. Daily huddles assist caregivers in challenging situations involving resident care. A licensed nurse and seasoned Programs Coordinator supervises the training.

What programs or activities does Brookdale Arrowhead Ranch offer to enrich residents' well-being?

We know that every resident has unique dreams and passions that continue to grow throughout life. That is why we work to create a place that goes well beyond physical support-to a socially connected community with opportunities to challenge the mind, lift the spirits, revitalize purpose and nurture the heart. We call this Optimum Life and believe it provides the ultimate in senior health & wellness. And, everyone can live one-regardless of challenges that may come with age. Our award winning, evidence-based programs provide a customized, integrated pallet of opportunities designed to support the pursuit of living well. At its foundation is the ability to maximize functional abilities. Our Brookdale B-Fit exercise program is designed with that as the goal. This cutting edge program encompasses the latest research & guidelines for seniors to provide a fun, holistic and stimulating exercise experience that we customize to accommodate the needs and challenges of each resident’s abilities.

What places are near Brookdale Arrowhead Ranch or within walking distance for assisted living residents to enjoy?

Walmart, Sprouts and the Dollar Tree store.

What transportation services does Brookdale Arrowhead Ranch offer to assisted living residents?

Wheelchair capable 14-passenger bus used for outing and trips.

What makes the chef or dining program at Brookdale Arrowhead Ranch exceptional? What kind of menu can assisted living residents expect?

A great meal is one of life’s simple pleasures. At Brookdale, we believe dining well is part of living well. You'll enjoy restaurant-style dining with chef-prepared meals in an elegant dining room. Each day features a three course meal with an appetizer, main course and dessert, along with a variety of menu options that changes daily. Brookdale's Culinary Arts Institute is a professional development program designed to enhance the food preparation and presentation skills of our dining and culinary arts team at our senior living facilities. To encourage socialization regardless of our seniors abilities, we support the needs of the residents through the assignment of resident care assistants if needed.

What safety features or security measures does Brookdale Arrowhead Ranch offer to assisted living residents?

Residents have a Lifeline pendant for emergency calls and assistance. We have a dedicated concierge on duty seven day week and visitors are required to sign-in/out of the community.

How does Brookdale Arrowhead Ranch keep residents' families informed about their loved ones?

We hold regularly scheduled care conferences to verify that the resident is receiving the care and services they want and need. Our community leadership team coordinates individualized wellness needs in collaboration with the residents additional care providers.

If Brookdale Arrowhead Ranch accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We have a very large enclosed courtyard that our furry residents enjoy as well as a great surrounding area for walks with their owners.

What ongoing senior care training does the staff receive?

Our staff is very involved in the day-to-day lives of our residents, with the aim of providing an enriching and caring experience for them. Each member of our staff is always willing to go above and beyond for residents. For our associates, this opportunity to serve others is more than a job — it’s a passion.

What programs or activities does Brookdale Arrowhead Ranch offer to keep residents engaged? How does the staff engage residents' long-term memories?

The Clare Bridge Daily Path offers a gentle daily structure (seven days per week) choreographed with a minimum of six programs per day. All are designed to maintain the resident’s abilities and to encourage the use of their current skills. The Daily Path gives each resident a sense of security that they are “right where they need to be.” Daily Path activities include the following:

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

The communities licensed nurse assesses the residents prior to move-in, 14 days following move-in and every 90 days. In addition, if there is a change of condition an assessment will be completed.

What techniques does Brookdale Arrowhead Ranch use to support memory care residents during mealtimes?

Designed by a team of culinary associates, experts specializing in dementia care and registered dieticians, the unique Clare Bridge Dining program sustains the resident’s opportunity to enjoy and master the dining experience. The program offers such specialized aspects as: • Dementia-Friendly Menus providing diverse offerings that help prevent weight-loss; selections are easy to manage, familiar and appealing to the senses. • Individualized Dining Assistance includes evaluating each resident to determine the level of prompting assistance needed to preserve their use of utensils as long as possible. • The Supportive Dining Environment, which incorporates small dining rooms with consistent seating to support the challenges of those with dementia, encourages familiarity and socialization while supporting the needs of the residents through the assignment of resident care assistants. Music, centerpieces, warm, scented wash towels and fresh linens enhance the dining experience.

How does Brookdale Arrowhead Ranch keep residents' families informed about their loved ones' health?

We hold regularly scheduled care conferences to verify that the resident is receiving the care and services they want and need. Our community leadership team coordinates individualized wellness needs in collaboration with the residents additional care providers.

Describe the neighborhood around Brookdale Arrowhead Ranch. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Community is adjacent to residential neighborhood and Community is in the vicinity of Bell Road business and restaurant corridor and sports complexes. We are two miles from Abrazo and Banner Thunderbird Hospitals, across from Ironwood Cancer Center

Costs for Brookdale Arrowhead Ranch

Cost of Assisted Living

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Cost of Memory Care

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Services and Amenities of Brookdale Arrowhead Ranch

Room and housing options

  • Studio Apartments

Dining options

  • Dining Room Shared Meals
  • Dining Extra: Special Dietary Menus


  • Beauty Barber Shop
  • Resident Transportation
  • Garden And Patio
  • Resident Parking

Cleaning services

  • Housekeeping

Health services

  • Medication Management


  • Offsite Activities
  • Religious Services

Guest services

  • Guests At Mealtime


  • English


  • Minimum Age: 65
  • Pets: Yes


  • State Licenses: AL3332


  • Assisted Living Starting At: $4405/month
  • Memory Care Starting At: $4685/month
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    About Brookdale Arrowhead Ranch

    We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

    Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

    Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

    Amenities and Services
    • Daily assistance with bathing and dressing
    • Medication management
    • Dining assistance and special diets
    • Assistance with reminders and redirection
    • Escorts and assistance with walking
    • Emergency response call system
    • Housekeeping
    • Laundry and linen service

    *Rates subject to change at any time. Level of care not included.

    What Makes Us Special

    We can help with sliding scale injections. We are near shopping, doctor's offices, and restaurants.

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    Brookdale Arrowhead Ranch

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