BrightStar Care Central Milwaukee Milwaukee, WI

Susan O_12

I was doing pretty well, but I wanted someone with me in case I ran into a problem. I need a caregiver that can take me shopping and doctor appointments. My main problem is that they overcharged me by a mistake in an invoice and I am still waiting for that to be corrected.

Barbara S_65

My caregivers could have a greater impact if they could come to work. They never call me back. They need to call people when something goes awry.

Tim M_5

I never know if someone is going to be or not, it's really stressful. They need to be more reliable. If someone is on vacation, they don't have anyone to fill in.

Carlo M

She'll take all his vitals. There is a young lady who comes, she calls in advance.

Christine H_8

They come on time. I have a regular person. It's gotten better in the last couple of months, it was pretty bad for a while. I was without somebody for two months when my original person left, and they didn't call me to tell me the original person wasn't coming

Jacinda A

They're knowledge and helpfulness has helped train me to do the job. They are outstanding. They are prompt and helpful.

Doreen L_1

They listen and do what I need. I like that their people are attentive and listen to what I need.

Anonymous_6472

I like that they're good communicators.

Robert W_36

It helps me out. It is good. They can be good people, and she gets here on time.

Rowena P

It's helping me to know that someone is there for my mom. I like that when I talk to them on the phones they helped me right away.

David P_23

The agency is helpful by having aides come to our home. I like that they send good quality caregivers and help with different aspects of care.

William E_6

Their nursing service is extremely good. The cleaning and other assisting services are good too. They are very cooperative. The only problem I had with them is that it's hard to get help right now.

Leslie G_13

I live out of state so it has been helpful to have a reliable service for my uncle. They had good follow-through.

Anonymous_4652

They have matched her with a good caregiver. We like our caregiver, they are very organized and they are efficient with billing.

Anonymous_1466

They have helped me the most by listening to me. I would tell a friend that they send great caregivers,

Anthony M_4

They discuss things about my health. They handle life. I like that someone comes over and asks how I am doing. They ask if I have anything I need taken care of.

Anonymous_4480

If it wasn't for having a personal care worker then he would be in assisted living. Some of them have not been good but the new people have been better. The person who is there now is excellent and the others are horrific.

Monroe A

They do whatever I need and they do it in a timely manner. They are very dependable and they are very good.

Gerald G_1

They answer any questions I have about the medication. My caregiver is a very caring individual. If each of the other nurses are as caring as my nurse is, they have nothing to worry about.

Garry H

If they weren't doing my medicine I would be in bad shape. I like nurses and the people that come. They are knowledgeable and I feel comfortable with what they say.

Rickey D

There is a good level of communication that we have. I like the nurses that come.

Anonymous_2286

My caregiver does her job and I can put my life in her hands. BrightStar's management needs to improve. They can return calls, they can let me know if caretakers are coming or not, and if they are not, they can tell me who is coming instead. They have poor management.

James T_10

I'm looking and feeling better! They were very concise. They knew what they were doing.

Jonathan B_3

They have helped me out when my shipments weren't showing up. They are consistent, good communicators, and on time.

Karen B_24

There was as couple of instances where they didn't communicate very well with us. They could have better communication with their clients.

Edward O_2

They distribute the medication I need. I would highly recommend them.

Charles H_13

They are disruptive. I have to have them every day for a wound that I haven't had before. It isn't their fault, but it is disruptive. They are personable, patient, and they are caring,

Larry D_6

I didn't have care before them, and now I get them and they give me some care. They take care of my personal needs. They give good services, they do the best that they can.

Ava C

She was here on time and was pretty faithful until near the end. They could've seen why the caregiver left.

James R_13

They are very satisfactory, they follow through. They are very thorough and prompt.

David S_38

Every time they come, they do what they need to do. The only problem I have is that sometimes they cannot find a replacement when someone does not come. I would like them to get more employees to fill in the shifts.

Jeffery S

We talk, and I tell her what I expect her to do in the house. She picks up on it right away. They have given me outstanding care. The caregiver takes care of all my needs.

Robert P

They send me the people that work with me and help me, which makes my daily life easier. I like the personnel from this agency.

Martin J

I have no problem with BrightStar Care. They need to get some gloves. I get one caregiver that went to Africa, and I called them and said that I wanted them back.

Ronald L_1

The nurse comes in once a week and fills up the pill boxes. That helps throughout the week. They are friendly, and they respond quickly.

Anonymous_2886

There have been some good things and some hiccups. They could find a way to communicate with the family to be more helpful. Things have gotten to where I'm not feeling comfortable. I am not hands-on, but I am for my dad, and now I feel like I'm in the dark with things. We've had our issues. The problems we're having are with having consistent care in the home for my father.

Glenn C

The nurse is fantastic, but the home health aide is drunk. The woman that came to clean didn't show up for 3 weeks, and when she did, she was drunk. The other lady who comes is really good.

Anonymous_2412

They need to make sure that I have the help that I need. When someone calls in, they cannot find anyone. They need to make sure that they have someone for me and not just tell me sorry.

Sandra K

Before they put things away, they should ask because my husband can't find his stuff sometimes. They could hire more people that will be on time.

George M_6

If I did not have them, I would not be able to do shopping. They are good. When I go to the store, they go with me.

Joryanne D

The one I have now is a keeper. Her work ethic is excellent. I was in healthcare for over 30 years, so I know what needs to be done. Her care and empathy are excellent, and she is right on target. The girls I have have been very excellent. They do everything in their power to be professional.

Russel P

My father needed help with showering, and he can't do that for himself. They are able to do that for him. The caregivers are very friendly and efficient.

Daniel B_1

They do the cleaning the way it should be. They're here to do it. As long as the job's done right, I'm happy. They do their job, so far. They're here when they're supposed to be. I'm satisfied with them.

Anonymous_1812

They're very dependable. They're there, care for my loved one, and take the time with them. It's made my life much easier. I can run different errands myself and do other activities. I'm able to enjoy my life as well. They are detailed and very professional. My loved one loves them.

Kenneth F_2

They keep me from falling down, which is why we have them. They could improve on getting people here. People don't show up and there is no message left.

Avis C

The fact that it freed up family members was good. We didn't have to have someone there around the clock and didn't need one of us there overnight. It was nice to know that he would receive care. They were able to provide caregivers immediately when we needed them. We had used them once prior, so we knew they were a good organization to go to. We had three or four caregivers, and they were just very kind and caring and delivered great care to my dad.

Wilbert W

If they have good people coming in, the impact is wonderful. I have one that comes three days a week and she does a wonderful job. I don't have to tell her what to do every time she comes. She does the job she knows she is supposed to do. They need to make sure the caregivers they send are qualified. They need to make sure they have people here on the days they are supposed to be here. They don't have enough people and sometimes I don't get my services. I went four days last week without anyone showing up.

Kimberly _1

I don't have to worry about my parents taking their medicine and my mother's hygiene. My dad has dementia and I know he's getting his medicine done. With any kind of hygiene, I know it's being taken care of. I like the way they match my mother up with my caregiver. My relationship my mother has with them feels more like family now.

James _3

When my caregiver is here she will do what needs to be done and does it well. The caregiver that comes to care for me is here when she says she will.

Christina Z

The services impact my daily life greatly just in providing information to me and taking some of the burden of off doing laundry and household cleaning. It also helps me in providing companionship for my mother-in-law. I just really like our provider and the gal that comes in to help take care of my mother-in-law. The gal that comes out is very outgoing, very knowledgeable, a hard worker, and very friendly.

Earl M_3

They help the most with getting him dressed to go to dialysis. I had a problem with the first people that they sent here. They should get better employees.

Dawn B

The extra pair of hands was a great help. There is not a minimum for hours, but I liked the rate.

David B

They were able to take me places and help me with my mail. I had a caregiver that was excellent. When they took her away things went downhill. Their management is quite poor. I feel like they do not serve the disabled well enough. They may serve elderly well, but not disabled.

Jamie S

I have not had a whole lot of interaction with them, but they have straightened out my case and they got the hours right. My caregiver is supremely awesome. She treats me like a person. I could not do 80 percent of what needs to be done.

Kathy B

Sometimes they lack communications and I didn't have a caregiver one weekend and didn't know about it until they didn't show up. They are there just to sit with her and keep her company and help her up when she needs to.

Michael G

They were prompt and on time and easy to work with. They have helped me with my bandaging and recovery.

Dalaina H

A couple of times we didn't get a caregiver because they said they didn't have anybody. The nurse was supposed to come out, and she never came. It's had a really negative impact. I had to call out of my job when my father couldn't get a caregiver.

Lynn W

I like that they will call me and check in with their caregivers to make sure everything is going well. My caregiver is able to help me get to the VA. I am able to live on my own too.

Anonymous

I just started with them a while ago. They are only here while my loved one naps. It gives me a chance to go to work.

Anonymous

They always find someone to cover the shift needed. My resident really appreciates them.

Cassandra B

BrightStar Care is very accommodating and nice. They provide service to me at home, rather than going to a facility.

Daut G

BrightStar Care provides good customer service and attention to detail. The importance of my care comes above business. BrightStar Care makes my life easier because I don't have to travel to do my infusions. This saves me and my wife a lot of time arranging and making phone calls.

Larry D_3

BrightStar Care has great efficiency. BrightStar Care makes my life a whole lot easier.

JE345534

The caregivers from BrightStar Care are providing companionship, bathing, and helping with Mom's medications and things. They are very nice. Mom is very comfortable with her caregivers. BrightStar Care is very dependable and reasonable.

Caring105573550

I have a lady that works for me from BrightStar Care, and I really like her, but the agency in general I'm not very happy with. She is excellent, she does a great job, and she is always on time. Their management leaves a lot to be desired. The scheduling is a little messed up, but they bill real fast. The people they give me when she is off are not good people. They told me that they had a lot of people on the south side of Milwaukee, which is where I live, but I get people from the other side of town, and they're not the kind of people I wanted.