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Family Resource Home Care – Spokane/North Idaho Spokane Valley, WA

1716 N. Union Rd, Spokane Valley, WA 99206

(800) 558-0653 (Caring Family Advisor™)

4.55

(379 reviews)

Offers Home Care
Top rated on Caring.com

2023, 2024

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Family Resource Home Care – Spokane/North Idaho
Family Resource Home Care – Spokane/North Idaho
  • Top rated on Caring.com

Spokane Valley, Washington 99206


4.6

(379 reviews)


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Spokane Valley, Washington 99212



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Reviews of Family Resource Home Care – Spokane/North Idaho in Spokane Valley, Washington

4.55

(379 reviews)

    Top rated on Caring.com

    2023, 2024

    Provider of Choice 2024
    Home Care Pulse Certified 2024

    Ginger A W

    5

    April 1, 2024

    I am a current client of this provider

    The caregivers are emotionally supportive. They were very nice when interviewed and the people sent are nice.

    Charles M B

    5

    April 1, 2024

    I am a current client of this provider

    They have good employees. They get back to me when I need something taken care of.

    Marilyn L

    5

    April 1, 2024

    I am a current client of this provider

    The services are very impactful. There has been a very good fit for the client, and the caregiver has a true understanding of the client's needs and the things that need to be done. I think that when the caregiver and client match properly it is good, however when it is not, it is not. I think matching the caregiver to a client needs to be improved.

    Ramona B_3

    5

    April 1, 2024

    I am a current client of this provider

    I was doing everything for my brother. Now, the services help me with that. The gal that is there now is really good.

    James G H

    4

    April 1, 2024

    I am a current client of this provider

    If they would show up. When they are there, they are pretty good. I would like to have a call returned in a timely manner.

    Anonymous_1709563301

    3

    March 4, 2024

    I am a current client of this provider

    I think I need more specialized care. I've had a lot of experiences with unprofessional caregivers. I've also heard stories from other clients and complaints from caregivers regarding management.

    Sean L_1

    4

    March 4, 2024

    I am a current client of this provider

    They help me the most with doing basic operations. They can hire more phone operators.

    Wesley

    1

    February 6, 2024

    I am a current client of this provider

    Caregivers never bathe my mom. Dirty syringes lying below the commode, unsheathed. House smelled of human sewage. Company had to send RN to clean up mess. RN agreed it was unacceptable. RN and coworker spent hours onsite cleaning.

    Lynda C C

    5

    February 2, 2024

    I am a current client of this provider

    She is positive with me, and she treats me like a person. The lady I have is supportive and nice.

    Anonymous_1706784333

    4

    February 1, 2024

    I am a current client of this provider

    They help me clean the house. They have been doing okay so far.

    Samantha M C

    5

    January 3, 2024

    I am a current client of this provider

    She reads my mind. We will say the same thing at the same time. I suggest them all the time. I like that they let us keep the same caregiver.

    Jessica H_6

    5

    January 2, 2024

    I am a current client of this provider

    The people she has had for care workers have been sorting through themselves, trying to find the best fit for her. I would recommend them because they were very willing to work with my mom in her unique circumstances, so the fact that they are willing and able to adjust to individual circumstances.

    John C_72

    4

    January 2, 2024

    I am a current client of this provider

    They help me get to the doctor's appointment. We keep getting staff that cannot transfer.

    Peggy M S

    4

    January 2, 2024

    I am a current client of this provider

    If they didn't come twice a week, I couldn't take showers. I like that they have got good people and keep their appointments.

    Pat J_3

    4

    December 1, 2023

    I am a current client of this provider

    They've helped just by being there with her. Get back and let me know when the caregiver isn't going to be there. More communication.

    Sheila S_12

    5

    December 1, 2023

    I am a current client of this provider

    They help me do things I wouldn't otherwise be able to do. They care about their clients. They call and talk to you and tell you what is going on. They let you know if someone is coming over. They are very informative.

    Olive C

    4

    November 3, 2023

    I am a current client of this provider

    They send people who can fill my needs and understand what I need. They're on time and fit my hours of need.

    Barbara M

    4

    November 1, 2023

    I am a current client of this provider

    I have been with them for nine or eight years. They have helped me the most with having excellent caregivers. If there has been a personality situation, I have been able to call and talk to someone. I would want them to improve on hiring for the ability for coverage. They are shorthanded and I have had to call more than once and one time it was thirteen times.

    Sarah D_6

    4

    November 1, 2023

    I am a current client of this provider

    We had a hard time getting caregivers, but the one now has been with us for a year, and that's been really nice. They could improve by probably the communication, every time I call I get sent voicemail.

    William J_9

    4

    October 2, 2023

    I am a current client of this provider

    The caregivers are trying, but I would like them to have consistent staffing and not change them around all the time. The caregivers need a lot more training.

    Anonymous_7635

    4

    October 2, 2023

    I am a current client of this provider

    They could found us a decent caregiver. They need to improve their office staff. We can't get through to them on the phone. It can take more than an hour to get a call back.

    Opal D

    5

    October 2, 2023

    I am a current client of this provider

    The provider helps me get into the bathtub. One thing I would tell a friend is that the agency listens to you.

    Donna B_42

    4

    October 2, 2023

    I am a current client of this provider

    If they could contact me when someone is not showing up. I like my care provider.

    Kaitlin T

    5

    September 1, 2023

    I am a current client of this provider

    Memoria is nice, professional, and straight to the point. They are professional, and they worked hard with the insurance.

    Terry B_11

    4

    September 1, 2023

    I am a current client of this provider

    They are good because I demand to have a neat, clean place to live in. They could have better housekeeping.

    Shirley L_14

    5

    September 1, 2023

    I am a current client of this provider

    My sister-in-law absolutely needs the care. They always call me back and always get back to me when I have questions.

    Joshua "Josh" D

    5

    August 3, 2023

    I am a current client of this provider

    They have been very helpful. Most of the caregivers are actually pretty confident. I've only had a couple of problems, but they were quickly dealt with.

    Verna Marie M

    5

    August 2, 2023

    I am a current client of this provider

    They are very understanding. They are efficient and kind.

    Eileen B_11

    5

    August 1, 2023

    I am a current client of this provider

    It feels good to shower and get my bedding changed; she also sweeps and mops the floor for me on Friday's. They keep in contact and they let me know ahead of time, they are caring and understanding.

    Jonathan G_4

    5

    July 3, 2023

    I am a current client of this provider

    The agency has stayed in contact with me and keeps me updated. I recommend them because they always have a caregiver for me.

    Robert V_18

    5

    July 3, 2023

    I am a current client of this provider

    My caregiver has helped me the most by taking care of my appointments for me. I like that they send me good quality caregivers.

    ViAnn M M

    5

    July 3, 2023

    I am a current client of this provider

    The caregiver comes on time and when she says she will arrive. I like the caregiver that they have given me.

    Karen R_6

    5

    July 3, 2023

    I am a current client of this provider

    I get along with this agency so well. I like the caregivers they send me.

    Betty Jo W

    4

    June 3, 2023

    I am a current client of this provider

    They can be helpful, just being able to have someone come whenever something happens when I don't have anybody. I've been with them for several years and I've been sick off and on and my caregiver does all the work for me.

    Joyce E_7

    5

    June 2, 2023

    I am a current client of this provider

    I'm pretty self-sufficient, but I've had knee surgery so they help me with grocery shopping, carrying in things, walking and some house cleaning. I would recommend them because the care is excellent and I love this company.

    Richard P_21

    5

    June 2, 2023

    I am a current client of this provider

    It makes me feel good that my mom gets a shower every week because I can't do it. I have liked that they are on time and are here every Wednesday, they do a good job with my mom.

    Julie W_16

    4

    June 1, 2023

    I am a past client of this provider

    It was really helpful. My mom didn't seem to like the woman very much. She seemed really hurried.

    Darlene M_8

    5

    May 1, 2023

    I am a current client of this provider

    They have made her feel secure and safe in the environment that she is living in. They help her a lot and without them, my daughter would not be able to function. I like them because they are easy to get a hold of. They communicate well. The caregiver who provides care does an excellent job. I am satisfied with their services.

    Phyllis L_10

    5

    May 1, 2023

    I am a current client of this provider

    She lifts things I can't. They are easy to work with in making the schedule. I like my caregiver.

    Ruth C_17

    5

    May 1, 2023

    I am a current client of this provider

    Miranda does a good job of giving me a shower. They are faithful, they are true to their word; they do what they say they are going to do.

    Jeanette O D

    5

    April 10, 2023

    I am a current client of this provider

    The most helpful to me is they remind me of things to do, like taking my medicines. I like that the people are very sweet.

    Shanda_1

    4

    April 3, 2023

    I am a current client of this provider

    I just think it's a learning curve. The younger ones tend to not be communicative, and the older ones tend to think they are just there for companionship. I like the communication and definitely trying to provide services in timely manner.

    Anonymous_4762

    1

    March 2, 2023

    I am a current client of this provider

    They could send more people over for me, they aren't working with me at all. The agency should give me more hours.

    Provider Response

    Thank you for your feedback regarding your experience with our agency. We appreciate your input and are sorry to hear that you feel you are not receiving enough support. We will take your comments into consideration and do our best to provide you with additional support. Our goal is to ensure that all of our clients receive the care they need and deserve, and we will continue to work towards achieving that goal. Thank you again for your feedback, and please let us know if there is anything else we can do to better support you.

    Donna H_32

    5

    March 2, 2023

    I am a current client of this provider

    It is good service. They help me by doing what I need and want them to do. I like that they are good people. They have good communication with me.

    Fredrick T W

    5

    March 1, 2023

    I am a current client of this provider

    The gal that they sent is really here for us and treats Fred really well. I like that I currently don't have any issues with them.

    Teresa G_8

    5

    March 1, 2023

    I am a current client of this provider

    I've been having a hard time doing things around the house, and since the caregivers have been here, I've felt like I've gotten my independence back. All the caregivers that have come out have made my life easier.

    Excell J_1

    5

    November 2, 2022

    I am a current client of this provider

    They help most by coming n to do the work. I would tell a friend that they are good about getting people to you.

    Florence H_3

    3

    November 1, 2022

    I am a current client of this provider

    I am supposed to have more hours, and I am not getting them. On agency isn't communicating to the other agency. I would like improved availability to talk to someone.

    Helen K_13

    5

    November 1, 2022

    I am a current client of this provider

    It has been a positive experience because I am able to do what I have to do. I like the companionship and that it frees me up to do other things.

    Diana W_4

    5

    October 3, 2022

    I am a current client of this provider

    They answer my questions when I ask. They are knowledgeable and helpful.

    Kaylin T M

    5

    October 3, 2022

    I am a current client of this provider

    I have a bath aide, and she is very helpful. I am afraid I may drop my mom in the tub, and having her is a great relief. The caregivers are really nice, and they seem knowledgeable so far.

    Renee S

    3

    October 3, 2022

    I am a current client of this provider

    I would like them to be more available. I would like there to be more coordination in the office, you call, and it can take two hours to talk to someone, the workers in the office are not as efficient as they used to be.

    Mitch D

    4

    October 3, 2022

    I am a current client of this provider

    The personal care, meal prep, getting me out of bed and getting dressed. I would like them to treat the workers more fairly, as far as the pay.

    Benjamin "Ben" B

    5

    September 1, 2022

    I am a current client of this provider

    They greatly help him. Though he cannot be out in the world as much as we would like, his caregiver helps to make him feel involved. He was at the point of being evicted before they started with him which caused us great anxiety. Now he passes with flying colors. They screen their employees when they hire them. They also fit their employees with the needs of the client well.

    Grace H_6

    4

    September 1, 2022

    I am a current client of this provider

    They are a big help. They are a pretty good company.

    Louisa F

    4

    August 2, 2022

    I am a current client of this provider

    They take me to appointments. I think they're very caring and they're there to help me.

    Dan W_6

    5

    August 2, 2022

    I am a current client of this provider

    They give me a bath. Things with the bath lady are working out pretty well.

    Sherry C_10

    5

    August 2, 2022

    I am a current client of this provider

    I like that he has a shower aide. He gets clean. I like that they are extremely nice and are willing to go the extra mile.

    Anonymous_6427

    5

    August 1, 2022

    I am a current client of this provider

    The agency calls and checks in on me once a week. I like this agency because they are consistent.

    Teresa B_10

    4

    July 11, 2022

    I am a current client of this provider

    They have made it easy to communicate with them. It is easy to get a hold of them.

    Karen R_18

    5

    July 9, 2022

    I am a current client of this provider

    I am too unsteady to get in and out of the tub by myself, my aide helps me with that. I like that the bath aide changed her schedule for me.

    Joyce_3

    5

    July 8, 2022

    I am a current client of this provider

    It is a real treat for the client to have her nails done, hair washed and things like that. I like not only the services but their flexibility too.

    Jim B_22

    5

    June 3, 2022

    I am a current client of this provider

    They actually show up and do the job.

    John G_48

    5

    June 2, 2022

    I am a current client of this provider

    They have made it positive by having friendly attitudes and doing what they deem necessary to help me. I like that the personal has been very kind, cooperative, and helpful.

    Myrna K_1

    5

    June 1, 2022

    I am a current client of this provider

    My caregiver and I have a routine. I like that the caregivers are friendly and they are adaptable to my schedule.

    Anonymous_6078

    4

    May 9, 2022

    I am a current client of this provider

    He is basically total care. They do wound care. They should improve the communication.

    James D_40

    5

    May 9, 2022

    I am a current client of this provider

    Anything I ask to be done gets done. It helps a lot. I am pretty much in constant pain. I like the people. I like the help.

    Kathleen T_7

    5

    May 6, 2022

    I am a current client of this provider

    I just have a shower lady who comes in twice a week and is a great thing to have when you have trouble with that. She is fabulous! Her name is Priscilla. I like that they are convenient and are always on time.

    Marcie Z

    5

    April 12, 2022

    I am a current client of this provider

    I can go to work knowing that my family member is not alone. I like that they came out and set up a plan. They talked to us extensively, letting us know all that they had available for us moving forward.

    Madelynn T

    5

    April 12, 2022

    I am a current client of this provider

    If I ask them to do something, they will do it. They are good about scheduling, and they are decent about communication.

    Shirley T_4

    4

    March 24, 2022

    I am a current client of this provider

    Having the agency around is helpful because they keep me thinking. I would recommend the agency because they are personable and helpful. They ultimately accomplish what they need to get done.

    Nancy M_51

    5

    March 16, 2022

    I am a current client of this provider

    I mostly have a bathing lady come and that makes me feel good. They don't make you feel embarrassed.

    Ronald B_14

    5

    March 16, 2022

    I am a current client of this provider

    The caregivers have helped the most by being sensitive, helpful, and considerate. They observe to the client's needs and they respond readily. We are very pleased with the agency. I like that they are compassionate, helpful, and patient.

    Dave D_7

    5

    March 7, 2022

    I am a current client of this provider

    I have to work all day, and this agency is good at getting all the information to me without disturbing me. This agency has been really good at calling the client about things.

    Edwina H_1

    5

    February 24, 2022

    I am a current client of this provider

    The caregiver that comes to help me on Thursdays is never late. I have had good luck with them. They come and take me to get groceries because I can't pack anything that is over 5 pounds.

    Anonymous_5773

    4

    February 15, 2022

    I am a current client of this provider

    My caregiver helps me shower and helps me clean around my house. I really have liked my caregiver so far.

    Anonymous_5783

    5

    February 7, 2022

    I am a current client of this provider

    They get here on time. I like that they provided a caregiver for me.

    Jill S_9

    5

    January 13, 2022

    I am a current client of this provider

    They provide companionship for my mom because of her Parkinson's. I like that they have really good communication with us.

    Abby S_1

    1

    January 13, 2022

    I am a past client of this provider

    If they made it easier to receive service, there was so much trouble getting services. I would like to see client advocacy.

    Provider Response

    Thank you for taking the time to share a review. If you’d like to connect further by phone or email, we’ll work with you to try and find a solution. We have high standards for all aspects of our services and appreciate your feedback.

    Lois K_4

    4

    January 4, 2022

    I am a current client of this provider

    She has been really helpful with everything she does, its through and I can count on her to get stuff done. Ronnie told me at our first interview I could go to her with everything.

    Anonymous_5468

    5

    December 23, 2021

    I am a current client of this provider

    They have helped me handle things outside the home and free up my time. I like everything. There is nothing I can complain about.

    Kelli K

    5

    December 15, 2021

    I am a current client of this provider

    The caregiver Robert is outstanding. Great client and aide relationship. We like that office staff. The office staff is helpful with any issues.

    Annette F_2

    5

    November 19, 2021

    I am a current client of this provider

    When we went on vacation, this agency was able to help give us an extra day to make up for it. The caregivers have been very helpful, caring, personable, and they make the client comfortable.

    Sherry J_1

    5

    November 5, 2021

    I am a current client of this provider

    They care for my parents while I'm at work. The caregivers are knowledgeable and friendly.

    Raymond S_6

    5

    November 5, 2021

    I am a current client of this provider

    They have been really reliable. We have had good people come to the house.

    Howard H_10

    4

    November 5, 2021

    I am a current client of this provider

    They are good people. The agency is great. The agency is doing a pretty good job, I would say.

    Karen B_41

    5

    November 5, 2021

    I am a current client of this provider

    There are some things that I can't do anymore, like getting to my basement to do laundry or washing my hair. The caregivers take care of everything - washing, cleaning, and cleaning. This agency keeps in touch with me and answer the phone when I call.

    Charlotte "Joyce" L

    5

    October 16, 2021

    I am a current client of this provider

    I wouldn't be able to get along without the care. I like my caregiver. She does my shower and is excellent.

    Tiger A

    5

    October 8, 2021

    I am a current client of this provider

    When I first signed up, I had a hard time with the paper work and they were very understanding and got what I needed. I like that they are very focused on our needs and make sure all of our needs are being met.

    Mark G_4

    5

    September 15, 2021

    I am a current client of this provider

    The aides do whatever I need to get done. Sometimes they do too much. They are fairly reliable.

    Angie N

    5

    September 11, 2021

    I am a current client of this provider

    I love my caregiver who I have right now. When I am down and depressed, they encourage me to go out and go shopping. They make sure I have help when my regular caregiver is unable to fill their shift.

    David W_21

    5

    August 31, 2021

    I am a current client of this provider

    My current caregiver is not controlling like my last one was. My home care has been very good, I like that my caregiver is very helpful and we get along.

    Anonymous_K7w

    4

    July 30, 2021

    I am a current client of this provider

    They send me the best caregivers they can. I have been well-matched with the aides. The office could improve their communication skills.

    Sigrid W

    5

    June 23, 2021

    I am a current client of this provider

    They have assisted me to stay healthy. I like that I can be familiar with them.

    Eleanor P_3

    5

    June 21, 2021

    I am a current client of this provider

    They've made my life easier by helping me get a shower and not fall. I would tell a friend that my caregiver is very good and doesn't push me.

    Linda H_32

    3

    June 3, 2021

    I am a current client of this provider

    They give me my stuff. They give me different caregivers every time. I don't like that they are non-union.

    Nathan S_3

    5

    May 27, 2021

    I am a current client of this provider

    They've made my life easier by communicating well. I would tell a friend that they're affordable and reliable.

    Ken L_4

    4

    May 18, 2021

    I am a current client of this provider

    They help by washing her once a week. They are very personable and well trained.

    Josh L_1

    5

    May 18, 2021

    I am a current client of this provider

    She appreciates that they come to help. I help my mom but the caregiver helps a lot. They are prompt. The caregivers are very thorough

    Clifford O_1

    5

    April 22, 2021

    I am a current client of this provider

    They keep him perky and he has fun with them. I like how they are efficient and the care they are giving.

    Mary C2

    5

    April 22, 2021

    I am a current client of this provider

    They have been cooperative. I like that they are nice to work with.

    Sandy W_10

    5

    March 19, 2021

    I am a current client of this provider

    They are punctual and efficient. I like that they are very cordial, they are on time, they do everything I ask.

    Anonymous_4581

    5

    March 19, 2021

    I am a current client of this provider

    They show up and give the care. I like that they are reliable, caring, and show respect.

    Janet M P

    5

    March 9, 2021

    I am a current client of this provider

    Without the services I would be in a nursing home. The agency works hard to keep things going.

    Maxine S_1

    5

    February 24, 2021

    I am a current client of this provider

    Without her, I don't know what I'd do. She helps me take a shower. So far, they've been very good to me. I like their care. Whatever questions I have, they answer.

    Bonnie U

    5

    February 19, 2021

    I am a current client of this provider

    I'm able to go out and continue teaching a class that I wouldn't be able to, It also gives me time to go and exercise. They do things that I ask them to do to help me and my husband. I like the quality of their staff, they come with their masks and treat my husband very well.

    Klarene M

    5

    January 18, 2021

    I am a current client of this provider

    It greatly enriches her life and helps out for our family. I like the friendly staff.

    Lisa M_24

    5

    January 18, 2021

    I am a current client of this provider

    I definitely need them and I could use someone every day to help. Generally if I can't get a hold of someone then they will call back, they are pretty reliable.

    Genevieve Agnes L

    5

    January 8, 2021

    I am a current client of this provider

    The caregivers do everything they are suppose to do. The services are very helpful.

    Jim Y

    4

    December 16, 2020

    I am a current client of this provider

    They do a lot of stuff while they're here. They do things that she would be doing otherwise. It would be best if the same person came out every month. It's someone new each time.

    Stacie T

    5

    December 8, 2020

    I am a current client of this provider

    My mother is happy that they know that they know what to do. I like that they are very nice.

    Shireen V

    4

    December 8, 2020

    I am a current client of this provider

    It makes my life a lot better. They do the chores I cannot do now, it makes it easier on me. They help me and make my life a little easier.

    Anonymous_4377

    5

    December 1, 2020

    I am a current client of this provider

    They have done everything they can. They always help me with anything I need. They are so kind. I have had nothing but good care.

    Allan V

    3

    December 1, 2020

    I am a current client of this provider

    It has worked out really well when they show up. They are just designed to help give me a night off because I am the 24/7 caregiver. It just got started and has gone kind of okay. The only problem we have had in the last two weeks they have had trouble getting someone in here. They have had to cancel.

    Cathy L

    5

    November 25, 2020

    I am a current client of this provider

    They will wash her hair and do some light house keeping. They know what they are talking about and they treat my mother very well.

    Anonymous_454

    4

    November 21, 2020

    I am a current client of this provider

    Through therapy they have helped me so that I get well. They could return their calls.

    Cherilee D

    5

    November 3, 2020

    I am a current client of this provider

    They allow me to be independent. I like that they have good caregivers.

    Connie S

    5

    October 28, 2020

    I am a current client of this provider

    They chose Deanne for me and she's wonderful. I like that they leave me alone while they're providing care.

    Joy K

    3

    October 12, 2020

    I am a current client of this provider

    I had a girl who made me feel like she had my best interest at heart, but she only wanted the hours from me. She got mad at me when I had to cut down on hours. The pressure made me sick. I had a very bad experience with a caregiver recently.

    Carol H_22

    5

    October 6, 2020

    I am a current client of this provider

    It helped me tremendously because I was on the verge of an emotional breakdown. It relieved me of a lot of pressure. Through the Behavior Health Program, they provided a seminar about how to be a caregiver.

    Anonymous_4150

    4

    October 2, 2020

    I am a current client of this provider

    I really like my caregiver and they do a pretty good job overall. In the beginning, there was a real inconsistency of care. some were better than others. I am impressed with their care but not with their administration.

    Viola C_1

    5

    September 18, 2020

    I am a current client of this provider

    They're easy to get along with and understand. They're good to have and I like having their company.

    Kris R_1

    5

    September 15, 2020

    I am a current client of this provider

    They are helping to take care of my family member for me. They respond to my requests for schedule changes. They are very dependable and they have good caregivers.

    Gregory J

    4

    September 9, 2020

    I am a current client of this provider

    They are cleaning, cooking, doing laundry, and washing my legs and feet. They might need more training for some of their people who don't understand what they are supposed to do in a home.

    Donna K_11

    5

    September 8, 2020

    I am a current client of this provider

    I wouldn't be able to take a shower without them. I needed help with my showers and the woman I have is very nice and she is comfortable to be around.

    Jana W_1

    5

    September 3, 2020

    I am a current client of this provider

    The caregivers provide meals for Johnathan. This agency is very helpful and responsive.

    Kathleen M_19

    3

    September 3, 2020

    I am a current client of this provider

    They take me grocery shopping and to my doctors. But they do read to me once in a while. They help me some, I just wish they could do a little more for me. I'm partially blind. I'd like to find someone that can clean my curtains, living room, and dining room. They're really dirty.

    David K_22

    5

    September 2, 2020

    I am a current client of this provider

    They save me a lot of time and effort. They are client centered and communicate to me.

    Caren P_1

    4

    August 24, 2020

    I am a current client of this provider

    As far as the caregivers go, they do the things that I cannot do. I would like the communication from the caregivers and the scheduling improved.

    Roseann F

    4

    August 7, 2020

    I am a current client of this provider

    I live in a small place so there isn't much to do. We just sit and talk. It's nice to have a conversation. Most everyone they've sent me has been good people. They get in there and work for me.

    Carmen K_1

    5

    August 4, 2020

    I am a past client of this provider

    We had fun when they were dressing me. Both of my caregivers were excellent. They were really good to both myself and my parents.

    Simona S_1

    5

    August 4, 2020

    I am a current client of this provider

    Everybody they send to me does a perfect job. I cannot thank them enough for everything they do. I am so satisfied. I needed help badly. The caregiver has helped me with my back pain. They helped Yuri with wound cleaning and spent twice a week curing the leg.

    Carol B

    5

    August 3, 2020

    I am a current client of this provider

    She helps me with everything because I have back problems. They always try to make sure I have somebody with COVID-19 going on, and that has been a huge help.

    Cheryl B_11

    5

    August 3, 2020

    I am a current client of this provider

    They have helped keep my parents semi independent. They help with their meals, cleaning, and housework. Our two main caregivers are good about communicating on the log. They will write that the meals are in the freezer. They will log that they played a game with them, and got breakfast and lunch prepped. That way the other caregiver will know if they should vacuum the floors, clean the bathroom, mop, and sanitize. They are very easy to work with. They are able to email back and forth well. I am able to speak to the coordinators and schedulers. They are very kind.

    Marian D_1

    5

    August 3, 2020

    I am a current client of this provider

    They do everything we need them to do. They have great personalities and it gives me a break. I like the immediate contact if someone won't be there.

    Linda L_18

    5

    July 21, 2020

    I am a current client of this provider

    I think the most important thing is that they are very reliable and responsive if I have a problem or a need I give them a jingle and someone will come take care of it. They are just on top of things. They are responsive to changes and needs. They are very reliable and have good roles for their people.

    Jana W

    5

    July 21, 2020

    I am a current client of this provider

    They're always here to listen to you and your needs. They work really well with you and make sure you're compatible with everybody.

    Michelle S_5

    5

    July 14, 2020

    I am a current client of this provider

    They are consistent and reliable. I like the consistency, and that they are able to jump in and support my mom within a day before we need service.

    Elaine K_7

    2

    July 7, 2020

    I am a current client of this provider

    It stressed me out more than it helped. The caregivers just sat around and didn't do anything. They don't do what they said they would do. I was told that I would get rides to the store and doctor. The only time they did, they didn't provide appropriate cars. I was given broken promises.

    Provider Response

    Thank you for taking the time to share a review. We would be glad to work with you further to find a solution. We have high standards for all aspects of our services and appreciate your feedback.

    Coreene R

    5

    July 1, 2020

    I am a current client of this provider

    They have been good friends to me. They are willing to work with me on what my needs are.

    Brenda G_8

    5

    July 1, 2020

    I am a current client of this provider

    They listen to his needs. He's very demanding. It's hard to do what he asks and he's been surprisingly satisfied with them which is hard to accomplish. The company is very informative about changes.

    Judith C_7

    5

    June 25, 2020

    I am a current client of this provider

    They have been here to help me a lot, so I can get my showers and get house work done. They just treat me really well.

    Bonnie S_8

    5

    June 22, 2020

    I am a current client of this provider

    I have an equilibrium problem and when I do chores, it helps to have someone there to help me. I tell people about Family Resource. The ladies are so sweet and nice. They are not lazy and they do a good job.

    Kellie S

    4

    June 11, 2020

    I am a current client of this provider

    It helped most having quality people in my home. My concerns were addressed and they came to a conclusion with me to help me out and rectify some of our problems. It worked out great.

    Fran_1

    5

    June 11, 2020

    I am a current client of this provider

    It makes things a lot easier for me. They will get ahold of me and my mom if a caregiver or day has to change.

    Annie M_4

    5

    June 2, 2020

    I am a current client of this provider

    I'm not directly affected, but the fact that we have someone there is helpful, with her specific needs met. I like that they stay on top of things, they are interested in knowing what we want.

    Sandy G

    5

    June 2, 2020

    I am a current client of this provider

    They have taken great care of her. She is doing well in the dementia care unit. They are professional and take great care of their clients.

    John B_36

    5

    June 1, 2020

    I am a current client of this provider

    It has allowed him to have proper hygiene and proper supervision and companionship. They are responsive and proactive and professional.

    Linn R

    4

    May 26, 2020

    I am a current client of this provider

    Having someone else there is good. Before them coming in, I was doing everything. The timing for coming out to the apartment could improve. Sometimes the care gets grouped into a small time frame, not spread out.

    John C_30

    3

    May 21, 2020

    I am a past client of this provider

    They gave me a worker that was strong enough to carry my wheel chair. The worker I had told the agency that I had snorted marijuana when I was actually taking my medication.

    Dolores M

    5

    May 20, 2020

    I am a current client of this provider

    I wouldn't want to have anyone else! She is wonderful. The others are too. They run the vacuum and get me something to eat. They have been so good to me.

    Anonymous_NOM

    5

    May 18, 2020

    I am a current client of this provider

    The caregivers help me to not fall. I would tell others that my caregiver is so good!

    Grace J_1

    5

    May 13, 2020

    I am a current client of this provider

    The aide comes and gives me a bath. I really like the aide and how they treat me.

    Gwen S_3

    5

    May 7, 2020

    I am a current client of this provider

    The most helpful is cleaning my house, the girls help by taking care of my laundry. I can't go downstairs without it being dangerous. They are very nice, have been very helpful with anything I need.

    Anonymous

    1

    May 5, 2020

    I am a past client of this provider

    They needed to listen to me when I said I needed a caregiver that would not be sitting on my couch the whole time they were in my house. They pretty much told me to deal with it. They need to know that the client is more important than the caregiver.

    Provider Response

    Thank you for taking the time to share a review. If you’d like to connect further by phone or email, we’ll work with you to try and find a solution. We have high standards for all aspects of our services and appreciate your feedback.

    Keith C_5

    5

    April 17, 2020

    I am a current client of this provider

    She takes me to the grocery store or the bank. Everyone is polite. They are all a bunch of sweethearts.

    Charlyn "Irish" P

    1

    April 14, 2020

    I am a current client of this provider

    After I got out of surgery they failed me. When I got home after the surgeries they just failed to give me the hours on a regular basis and have anyone regularly come back. Starting in November I started making my own monthly schedule. They used to be aces when I first started, but I have had to make up my own monthly schedule to just make sure I get all the hours I need. I referred 3 other clients in my building but I wouldn't now.

    Provider Response

    Thank you for taking the time to share a review. If you’d like to connect further by phone or email, we’ll work with you to try and find a solution. We have high standards for all aspects of our services and appreciate your feedback.

    Cherilee "Cheery" D

    5

    April 9, 2020

    I am a current client of this provider

    They allowed me to stay fairly independent. I like their caregivers.

    Carolyn G_5

    5

    April 4, 2020

    I am a current client of this provider

    If I didn't have them, I don't think our relationship with our loved one would be as positive. It takes a huge burden off of us. I think that they are well-staffed. If you need someone they will have someone quickly for you.

    Coreene "Kay" R

    5

    April 3, 2020

    I am a current client of this provider

    They make life easier by being here. They are thorough and do their work.

    Tamie L

    5

    April 1, 2020

    I am a current client of this provider

    It is helpful to have their support. They are really good, they have great caregivers.

    Omar U

    5

    April 1, 2020

    I am a current client of this provider

    I have a regular caregiver that Family Home Care matched me with and it is unparalleled. I have type 2 diabetes and they have certain expertise in that area. There is nothing not to like. Most of my caregivers and the administration staff are very friendly.

    Linda V_4

    3

    March 25, 2020

    I am a past client of this provider

    We had an array of aides. She has dementia, so they can't send a different person each time. It's too confusing. They could be more consistent with the aides that come in.

    Travis_1

    5

    March 24, 2020

    I am a current client of this provider

    They help keep him calm. The caregivers are great. They have great customer service, even the managers and supervisors are quick to reach out if there is a problem and do what they can to fix it.

    Lisa L_12

    5

    March 24, 2020

    I am a current client of this provider

    They could take my loved one to do some of her errands that she needs to run like going to the bank or library or post office. They have someone come in to help that I cannot get done.

    Allene T

    5

    March 20, 2020

    I am a current client of this provider

    I don't know what I would do without them. I fell recently where I cut my leg and dislocated my shoulder. They are helping me the things I can't do on my own. The people that they sent me are very good.

    Grace M_6

    5

    March 20, 2020

    I am a current client of this provider

    They try to keep somebody here each time, they're responsible. I like that they're reliable.

    Shelby B

    5

    March 5, 2020

    I am a current client of this provider

    They help the most by reminding her of her doctor appointments and things like that. I like that my sister is able to get services.

    Donna H

    4

    March 2, 2020

    I am a current client of this provider

    It would be hard to manage without them. They could listen to their caregivers and how they're treated.

    Mikayla H

    5

    March 2, 2020

    I am a current client of this provider

    It gives her that sense of independence. I like everything. They make my life so much easier. I don't have to stress if it's going to be handled. They keep in contact with us.

    Father C

    5

    February 24, 2020

    I am a current client of this provider

    Sometimes he can take a little more initiative. They have excellent workers.

    Mitchell L_1

    5

    February 24, 2020

    I am a current client of this provider

    She is reliable, punctual and very caring. The communication is excellent.

    Jackie M_7

    5

    February 5, 2020

    I am a current client of this provider

    I really like the caregiver that they've sent and the caregiver does what's asked. I like the people, they are very easy to work with as far as having to change the schedule every once in a while.

    Kimberly "Kim" B

    5

    January 29, 2020

    I am a current client of this provider

    She does a great job with things. She helps around the house. I like the office and the caregivers.

    Anonymous_3116

    5

    January 21, 2020

    I am a current client of this provider

    She helps me with housekeeping and my personal care. They let me have my daughter care for me.

    John Q_1

    4

    January 17, 2020

    I am a current client of this provider

    Things would be very difficult without him. Communication could be improved between the family and the office.

    Excell J

    5

    January 16, 2020

    I am a current client of this provider

    I have titanium knees and I am in pain all the time, and I like that when the caregivers come in, I don't have to tell them what to do. I like that they can give me caregivers. And if one calls in sick, they quickly get a substitute.

    Delbert "Wayne" B

    5

    January 8, 2020

    I am a current client of this provider

    I am not getting around very well, so they help me a lot. They seem to get people to help me, and I like most of the people I get.

    Norma M_8

    5

    January 6, 2020

    I am a current client of this provider

    They sweep my floors, give me a bath, and things like that. They are very nice when they come to help me out. The ladies are very nice.

    Sandy B_6

    4

    December 31, 2019

    I am a current client of this provider

    The people they have as caregivers are really good people. When they are there, we are confident that things are getting done well. They do a lot of skin stuff. He has skin cancer. They do cleaning and treatments. They could take ownership. We have had a few of those issues here lately.

    Howard T

    4

    December 31, 2019

    I am a current client of this provider

    It gives me time to do things that I wouldn't normally be doing. She does light housekeeping.

    Susan B

    3

    December 27, 2019

    I am a current client of this provider

    Sometimes, they don't listen to me. They will be on their phones. I will ask them to do something before they leave, and they won't do it. I've been with them for a long time. The previous owner wanted to retire, so she sold it. My caregiver at that time wasn't able to clock in or out. Sometimes, I don't have a caregiver. They will say that they don't have anyone else.

    Edwina H

    4

    December 21, 2019

    I am a current client of this provider

    They could come at a later hour. I have a caregiver that comes at 7:30 am but I had an understanding that she would come at 9:00 am. I like that they are helpful and they help me with my bath. They also help with changing my sheets and sweep the bathroom.

    Robert C

    5

    December 13, 2019

    I am a current client of this provider

    Without them, my life would be a sham. My floors would not be clean, my kitchen would not be clean, and things would be a mess. I am unstable on my feet, so I need them every day. They are excellent and have good caregivers on the whole.

    Russell T

    5

    December 13, 2019

    I am a current client of this provider

    It is helpful for my grandma. She is one-hundred and five, so it is a new face she can talk about the day to. They are all friendly, have knowledge, and their response is excellent.

    Kathy M_23

    5

    December 6, 2019

    I am a current client of this provider

    I am handicapped, so I can't get in and help her with her shower like she needs. It has been very helpful for us. I really like the aide that my mom has because she is friendly, and I like the substitute that comes when our regular aide can't. They are both great.

    John D_22

    4

    December 5, 2019

    I am a current client of this provider

    They always get everything done quickly. They get everything done correctly the first time.

    Patricia R_4

    3