I still have some caregivers come out and help me from time to time.
I have been very happy with the service.
Provider Response
Thank you so much for this great review - it's so nice to see you up and walking around!
Call
(360) 317-2503
Reviews of Right at Home Northwest Washington
Home Care Reviews for Right at Home Northwest Washington
August 18, 2022
I am a current client of this provider
August 03, 2022
I am a past client of this provider
The services helped her transport to medical appointments.
They were responsive, they listened, and were helpful.
August 01, 2022
I am a current client of this provider
Human contact is very good.
They are truthful and on the ball.
August 01, 2022
I am a current client of this provider
My wife is comfortable because of the quality of the workers.
The hands on health assistance has been pleasant.
July 20, 2022
I am a current client of this provider
It allowed my mom to get home to my dad.
We had some glitches, but that's just the way it goes. The employees couldn't make it or they couldn't stay the whole time.
Provider Response
Thank you for your review, Kelli. Hopefully the glitches have worked themselves out and your Mom has a more consistent schedule now. Unfortunately, 'perfect' is only found in the dictionary!
July 20, 2022
I am a current client of this provider
They have helped the most by allowing me to recover without having to go to a nursing home or something.
I like that they are very responsive.
Provider Response
Thank you for your review, Gwen. We are happy to help you get back on your feet after surgery!
July 14, 2022
I am a current client of this provider
It has made it so that I am able to get to work outside the home.
I am happy with them for the most part. They are great at helping me figure out any issues that might come up.
July 08, 2022
I am a current client of this provider
The caregivers have proven themselves to be amazingly helpful to us which has given us a positive experience.
I'd tell a friend that I like that they are professional, helpful and they return phone calls and the caregivers are great.
July 01, 2022
I am a current client of this provider
The most helpful has been the care that I get from the 8-12 person.
I like that the caregivers are always on time.
Provider Response
Thank you for your review - if you could let your Care Manager what makes the 'best care' from the 8 - 12 person, we can share that information with the other caregivers. I am glad that they are on time!
July 01, 2022
I am a current client of this provider
They keep his house clean.
Bill is comfortable with them.
Provider Response
Thank you for your review - doing light housekeeping is an integral part of our job. Bill is a great guy to work with!
June 17, 2022
I am a current client of this provider
Robyn helps with meal prep.
They have been terrific. My dad isn't the easiest person to deal with. He looks forward to being with her.
June 16, 2022
I am a current client of this provider
They provide me with the help that's needed.
I like how responsive they are.
Provider Response
Thank you so much for your positive review! Being prompt in our response time is one of our goals. Thank you again!
June 14, 2022
I am a current client of this provider
I could probably use them every day of the week. The companionship is very appreciated; they help me get dressed and bathed.
The man in the office is a good interface between the insurance company and the agency.
Provider Response
Thank you so much for your positive review. We try hard to make things work in a positive way with the insurance companies! Sharon
June 06, 2022
I am a current client of this provider
The provider helps with the laundry.
I like this agency because I can count on them.
Provider Response
Thank you for your response, Betty. We are here to help - in any way we can!
June 03, 2022
I am a current client of this provider
It helps because my wife's responses seem better and she seems more alert.
The two girls that are coming are very friendly and it is helping my wife with an outside influence and she seems pleased to see them.
Provider Response
Thank you for your review, John. Please let your care manager know how we can get a 5/5 next time! We want to make sure you and your wife are happy with the care you and she are getting.
May 19, 2022
I am a current client of this provider
They provide light housekeeping.
I would like to see an RN also be involved in helping coordinate the care.
Provider Response
Thank you for your review, Julie. Unfortunately home care agencies don't have RN's on staff (this is a state law). S Home Health Agency does have RN's on staff - but they won't do the light housekeeping, cooking, etc. There are RN's that you can hire privately - if you are looking for that, please reach out to your care manager and see if they can help.
May 11, 2022
I am a current client of this provider
I just wish it were more flexible. I needed help for some chores that I cannot do.
I'd like them to be more flexible.
May 09, 2022
I am a current client of this provider
They gave me my medicine.
I like the ladies that come every day. They are very kind and nice.
May 06, 2022
I am a current client of this provider
The client is happier and looks forward to the caregiver coming over.
I like this agency because we love the caregiver.
May 03, 2022
I am a current client of this provider
It helps me to have someone who is professional and experienced with dementia with me on this stuff.
I like that they are professional.
May 03, 2022
I am a current client of this provider
She's had a few problems with some girls, but they have been there when we needed them.
I like the availability and the girls that they pick.
May 03, 2022
I am a current client of this provider
They can't move the client, and they often call out or run late.
Provider Response
I am sorry to hear that the caregiver assigned to your family can't move your family member. It's important that clients are moved often to prevent bed sores. Can you please contact your care manager right away and let them know of this situation so that we may fix this situation. We want to make sure that we have the right care associate with the right client. Thank you.
April 19, 2022
I am a current client of this provider
It makes a huge difference, it is great to have someone to check in when we are not there.
I like their flexibility with us.
Provider Response
Thank you Lucille! I am glad you are happy with the care you are receiving.
April 19, 2022
I am a current client of this provider
She would need someone there 24/7, so I would have no life.
The girls have been really friendly and pleasant. They engage in conversation.
April 15, 2022
I am a current client of this provider
They could tell me why they are changing a caregiver.
I have been having problems with wanting the same girl to keep coming.
April 11, 2022
I am a current client of this provider
They have provided excellent care.
They are friendly.
April 11, 2022
I am a current client of this provider
My mom is having a hard time adjusting but she likes the care.
My mom really likes them and they work really well with us.
April 05, 2022
I am a current client of this provider
They could provide able body people to help her.
I like that they are personable with good communication and staff.
April 05, 2022
I am a current client of this provider
We are able to go out for a drive while the caregiver is here taking care of things at home.
I would recommend them because we've had very good care. Everything has been good for us.
March 18, 2022
I am a current client of this provider
They have supplied me with a driver to take me down to Marysville to visit my handicap son.
I haven't had that much to do with the agency themselves, I had more time with the workers that are taking care of what I need.
March 11, 2022
I am a current client of this provider
They really make a difference. I am a dialysis patient, and before I got a helper from Right at Home, I was just overwhelmed. Now that is not the case, Robin helps me a lot.
I would recommend them because the gal I have is so great.
March 04, 2022
I am a current client of this provider
For the time I have them, they are necessary. They help with my hygiene.
It was available. It has been pretty easy to deal with. The helpers have been very cooperative and pleasant.
March 01, 2022
I am a current client of this provider
Some of them do not need much direction but some of them do. I have to tell them where everything is and what to do.
They can have more caregivers.
February 17, 2022
I am a current client of this provider
They find competent people.
I like that the people are competent and not intrusive, and they do a good job.
February 15, 2022
I am a current client of this provider
They are caring and efficient. They are well trained.
They always answer the phone.
February 15, 2022
I am a past client of this provider
My mom didn't like most people, but Kathryn, our caregiver, went the extra mile for us. She did everything mom needed.
It was pretty easy to adjust schedules. If I needed an extra hour it wasn't a big deal.
February 07, 2022
I am a current client of this provider
It's helped relieve me of some stress - I can go out and do errands and go to appointments while knowing she is being taken care of.
They give excellent service to their clients and people under their care. They'll do just about anything and everything they can to make sure the person is comfortable and taken care of.
February 04, 2022
I am a current client of this provider
I couldn't do anything without them. They do everything I need to.
They are all good. They show up on time and do what I need them to do.
February 01, 2022
I am a current client of this provider
They have a very pleasant and nice caregiver and they are business like and I like that.
I really like that they will call me and they send out people that have a brain and can follow through with directions.
Provider Response
Thank you for your review Mary Margaret. We are so happy to be able to help you!
January 12, 2022
I am a current client of this provider
It gives me free time.
They are super kind.
January 05, 2022
I am a current client of this provider
They make me feel better about the level of care he receives.
They do a good job at finding coverage.
January 04, 2022
I am a current client of this provider
It's really nice to have help with housework, and a lot of the time, my mom doesn't really need care; she often just needs companionship. It would be nice if some of the caregivers could take initiative and do housework without being asked.
They are great with communication. When one of the caregivers cannot come, they are amazing at finding replacements. We have hardly ever not had a caregiver come out.
December 20, 2021
I am a past client of this provider
They were helpful with everything, taking me to the store, helping me with my walker. Buy groceries and take me to doctor appointments.
In my case I was very happy with the agency, when they came in they did their job and if I needed someone to help me out they did.
Provider Response
Thank you Sharon. We are thrilled that you were happy with our care giving service. Your feedback is appreciated and please call us if we can help again!
December 20, 2021
I am a current client of this provider
They do good by taking good care of us.
I say the quality of the people that are available is great and I that is what I like.
December 06, 2021
I am a current client of this provider
When I have a good caregiver it is a big help, I do not like training the caregivers. I am able to get the things I need to get done when they happen to be good caregivers.
I would like to see them provide me with caregivers that are consistent that I like.
Provider Response
Thank you for your feedback, Nancy. I am sorry that you haven't had consistent caregivers. The goal at Right at Home is to have consistent caregivers for our clients and we try our hardest to keep caregivers working with the same client. Please reach out to me if your caregivers are still inconsistent.
December 02, 2021
I am a current client of this provider
They cook for her.
They just seem to be on top of everything.
Provider Response
Thank you for your review. We are very happy that we are 'on top of everything'! That's what we like to hear!
December 01, 2021
I am a current client of this provider
The services have been great, my caregivers are like family to me.
They're very reliable, and they're able to fill in for emergencies.
Provider Response
Thank you for your review, our caregivers enjoy the work they do; and pride themselves in making people feel comfortable with them being in your home.
November 17, 2021
I am a current client of this provider
They came and introduced the caregiver the first time.
I like that they are very accurate about the services they said they would provide.
November 12, 2021
I am a current client of this provider
They do what I ask them to and what I need. I am satisfied.
I'm satisfied with their service, I don't have any problems.
November 03, 2021
I am a current client of this provider
The cleaning up definitely helps my dad and mom.
I appreciate that they help out around the apartment a lot.
November 03, 2021
I am a current client of this provider
It makes it easier for us.
The caregivers are very nice and clean as well as caring.
October 19, 2021
I am a past client of this provider
They helped with personal care because it was becoming hard for her and they were there for her mentally and emotionally.
The two caregivers that were regulars, they went above and beyond and they bonded with my mom.
Provider Response
Thank you for your review. It is our goal to have Care Associates bond with their clients and be able to make a positive difference to their day.
October 18, 2021
I am a current client of this provider
They have helped a lot so that I don't have to be overwhelmed anymore. they should just be more consistent, instead of having high turnover.
I have liked the caregivers that they have sent to help us.
October 07, 2021
I am a current client of this provider
They stick to the schedule and are dependable.
They are accommodating and friendly.
October 04, 2021
I am a current client of this provider
The caregiver is excellent. She is amazing, on time, and she takes charge.
I had to outsource for more help since they are not adequately staffed.
October 04, 2021
I am a past client of this provider
They need to do what we were paying them to do. I had to come home and clean everything.
They need to provide the care. A lot of the caregivers would come over and take him to town and then come home and watch TV.
September 27, 2021
I am a current client of this provider
They provide transportation to doctor's, cleaning, straightening, and helping with personal care.
They are very prompt in coming and clean very good. They are very pleasant people.
Provider Response
Thank you for your review - we love to make sure that folks get the quality of life they deserve - grocery shopping, helping straighten up the house and all the other little things that make our lives fun! We enjoy working with you too!
September 27, 2021
I am a past client of this provider
The administration should be more accessible by phone.
The people you hire are very qualified.
September 21, 2021
I am a current client of this provider
Actually having a body here has been the most helpful.
I like that they are available.
September 02, 2021
I am a past client of this provider
I especially liked the care provider, Marla.
August 26, 2021
I am a current client of this provider
I have more free time while they are taking care of my wife.
They communicate well.
Provider Response
Thank you Jon for your review. We are so happy that you are able to get some respite time, and it's a real pleasure to be able to help your wife.
August 20, 2021
I am a current client of this provider
They keep my mother safe and happy.
They took good care of my mom and did everything they needed to do.
August 09, 2021
I am a current client of this provider
My husband has dementia, so we have the caregivers for companion care.
They lack communication skills.
Provider Response
We do train our caregivers in how to communicate with clients with various stages of dementia. Please reach out to me with specific concerns so that I can address them for you.
August 09, 2021
I am a current client of this provider
They've made my life easier by having someone here to take care of the client when I'm not here.
I would tell a friend that they're very reliable and helpful.
July 28, 2021
I am a current client of this provider
I would like to have more caregivers with the skills necessary to care for my mom.
I would like them to improve their communication with me.
Provider Response
Hi Erica - thank you for your review. We would also like to have more caregivers with great skills - please send them our way. Unfortunately, in this current economy - hiring caregivers is a challenge. We are hoping that this changes in September. On your other suggestion, communication is important, especially when it comes to taking care of your loved ones. Our Care Managers do try to communicate with our families as much as possible, and I am sure we could do more. Thank you for the reminder! Sharon
July 19, 2021
I am a current client of this provider
They have been very responsible.
I like the initial setup with the administration.
July 12, 2021
I am a past client of this provider
I really like that they are pleasant and they are on time.
I really like that they do their work promptly without being told over and over.
Provider Response
Thank you Leonard! So glad you are happy with the caregivers!
July 07, 2021
I am a current client of this provider
If she is sleeping, I would hope that they could find something else to do around the house to help.
They have been good, though their communication is not as great.
June 22, 2021
I am a current client of this provider
They run errands with her and help her clean the house.
They are helpful and they work really hard.
Provider Response
Thank you for your feedback. We are pleased to hear how happy you are with our services. Our care staff do their best in trying to be helpful."
June 15, 2021
I am a current client of this provider
Having eyes on grandpa reduces my stress at work. He gets out during the week.
Their communication is phenomenal. If you need to make changes, they work with you.
Provider Response
Thank you so much Kyle for giving us the opportunity to take care of your Grandpa. He is a real charmer! Sharon
June 10, 2021
I am a current client of this provider
They are very accommodating and pleasant.
They have nice people working for them.
June 10, 2021
I am a current client of this provider
They do a lot for him, they help deal with him and his personality.
I like the quality of the caregivers.
June 08, 2021
I am a past client of this provider
They were creative and they went above and beyond. One caregiver helped him get outside and another was there to help him write his story. They were all willing to cook things the way he wanted them cooked.
They were good at providing a caregiver that complimented my husbands personality.
June 08, 2021
I am a past client of this provider
They were very helpful. They helped out in many ways.
I like that they communicate.
Provider Response
Thank you for your feedback! Communication is important to us, our clients and caregivers.
May 19, 2021
I am a past client of this provider
They took care of her for me.
Sometimes the caregiver couldn't make it, but the care was fine when we did get it.
May 17, 2021
I am a current client of this provider
It varies because of people coming in and out and when changes are made. I think they do as much as they can to make us satisfied.
They have been very cooperative with me and my feelings on different things. They have been very considerate and understanding.
May 06, 2021
I am a past client of this provider
Kate was a very good caregiver she worked hard and cleaned up what she was supposed to.
One of the caregivers just sat and watched TV they should have worked more.
May 06, 2021
I am a current client of this provider
The caregivers has helped her with tasks. It makes my mom more focused and less tired.
There's nothing wrong with the care, but they pitched themselves with making relationships, but it didn't seem that way. It wasn't consistent to what they said.
April 20, 2021
I am a past client of this provider
They could have made my life easier by following the instructions that I gave for the caregivers.
The last time I had a caregiver here he did not follow through on the instructions he was given to assist me with my bills.
April 20, 2021
I am a current client of this provider
They've just been consistent and reliable to give us the peace of mind that Bob's not alone.
Everyone is very responsive, especially when there have been times of crisis.
April 12, 2021
I am a current client of this provider
The caregivers will bathe her. They transfer her safely.
Right at Home seems to really care about their clients.
April 12, 2021
I am a current client of this provider
It gives a lot of peace of mind that they are there.
They deliver. So far, they have been delivering on everything they have promised.
April 06, 2021
I am a past client of this provider
They were great. It is wonderful that they did his care but they could have done some of the exercises like using our dumbbells.
If we needed them we would call them again. I suggested certain things that could be done with my husband when I was away but he never got out of his chair. He had little exercises that he was supposed to do every day. He told me right away that they just sat there and talked the whole time. That was a little disappointing.
April 06, 2021
I am a past client of this provider
It helped us immensely. It allowed us to leave the house once in awhile. It shared the responsibility.
All the staff was very accommodating and caring for my family. I felt very cared for.
March 17, 2021
I am a current client of this provider
He is very dependent with dementia and being 93 he has to have constant care and can not be left alone. They help him get dressed.
I would tell them that they are dependable, responsible, caring and efficient.
March 11, 2021
I am a current client of this provider
They've brought a lot of cheerfulness and good care.
I have a good caregiver and they're very pleasant. I have no problems with them.
February 22, 2021
I am a current client of this provider
They make my daily life much more durable and they help me and my wife out.
I like that they have high standards where they train the caregivers.
February 05, 2021
I am a current client of this provider
They do what they are asked to do.
The caregivers who they have sent are great.
February 05, 2021
I am a past client of this provider
They were here for my needs and during the night. They were always here.
I like how pleasant and cordial they were.
February 03, 2021
I am a past client of this provider
It was nice to have care at home. They helped to make things feel better.
They are very professional and responsive.
January 25, 2021
I am a past client of this provider
The care workers that were assigned to my brother were very helpful.
I liked the employees that they have good follow up.
January 18, 2021
I am a current client of this provider
They are friendly and supportive. They are caring.
The quality of people are great and they are phenomenal.
January 12, 2021
I am a current client of this provider
They have done just about everything that I have asked them to.
I like that you can call them and they take care of your needs.
January 08, 2021
I am a current client of this provider
I feel more confident at night.
They've got pleasant people to help me.
January 07, 2021
I am a current client of this provider
They are not allowed to do so many things, everything is categorized with what she can and can't do.
They do a good job and know what they are supposed to do.
January 05, 2021
I am a current client of this provider
He hasn't complained once about the service!
I like that they are on time, reliable, and attentive to my husband.
December 22, 2020
I am a past client of this provider
She was bedfast. If she needed her clothes changed, they would do that.
They showed up right on time.
December 18, 2020
I am a current client of this provider
I have no idea other than to keep trying the best they can. They have helped because they have been there when I've needed them and they seem to really want to help.
I like that they are well organized and the people they have sent are well trained.
December 15, 2020
I am a past client of this provider
We use them and they help in everything we needed.
The ladies that they send us to respond to our needs.
December 15, 2020
I am a current client of this provider
They were so supportive of in everything. They cheered me on.
It has been on time and they are very kind. There was not "oh poor you" or anything like that.
December 08, 2020
I am a current client of this provider
They've been very helpful. They take a lot of pressure off of me. It helps my mom because she's not sitting around looking at things that need to be done that she can't do.
They're very easy to work with.
December 02, 2020
I am a current client of this provider
I couldn't manage without them, they do all the things I need to have done without asking or repeating a request. They know what I need.
I like their professionalism and how they take care of me and my husband. They are attentive and kind. They are they for us.
November 25, 2020
I am a current client of this provider
My sister and I have to live with my dad because he can't be left alone. If it weren't for them I would have to shower him on top of everything else I am doing.
They have been good with working with us. They gave us more hours at the beginning of this pandemic and they have been doing so much for us.
Provider Response
Thank you! We appreciate the feedback and we're very happy to work with you to find a great, affordable solution for you. We pride ourselves on giving the care and support families and clients need. It’s great to hear from you.
November 24, 2020
I am a current client of this provider
They have made a big difference. The caregiver comes twice a week.
They do what they say they are going to. They do a good job.
November 04, 2020
I am a current client of this provider
They allow me to do errands outside the home.
They are responsive.
November 04, 2020
I am a current client of this provider
I am in Canada and they help her get her to the doctors office.
I like that we struck up a good relationship with Laurie. They have been reliable ever since.
November 04, 2020
I am a past client of this provider
She was getting help with cooking. They picked things up for her.
They did a good job on picking a person to look after my wife. They were easy to work with.
November 04, 2020
I am a current client of this provider
They spend time with him. They talk with him. It is more of a visit.
The people they have sent have mostly been really good.
October 27, 2020
I am a past client of this provider
When they came I had to spend an hour explaining what to do.
I wouldn't recommend them ever. They could have better trained people. They changed people a lot.
Provider Response
We are very sorry to hear that you were dissatisfied with the care provided – we ask our clients to let their Care Managers know whenever they have any concerns so that we may address them right away. We also understand that sometimes a caregiver just isn’t a good fit and finding the right one occasionally takes a couple tries. We are always willing to do what we can to meet the needs of our clients and work with them. One way we do this is to ask our clients for detailed information on what they need completed, this way we can put all of this information into their unique Plan of Care that we require our caregivers to follow.
October 27, 2020
I am a current client of this provider
They give me time to recoup. They gave me time to rest and get away that way I can have more quality time with him.
I like everything about this agency.
October 22, 2020
I am a current client of this provider
The caregiver clicked with my mom. She provides companionship.
When the schedule is changed we do not get notified.
October 13, 2020
I am a past client of this provider
They improve their helpfulness in doing things. I cannot do many things myself, so I would like them available or able to help me with certain things.
I found that some of them did not know what they were supposed to do when they came, and they are just here watching TV with me.
Provider Response
We do our best to match our clients with caregivers that they are comfortable with and enjoy – we try to focus on creating a “team” of caregivers that go into the home on a consistent schedule as sometimes their schedules with other clients and the frequency of care makes it so that one individual isn’t always available. We also listen to preferences such as gender but in the event of something like a caregiver illness it is not always possible to meet all those preferences on short notice. We always obtain the client’s permission when sending an unexpected replacement.
October 06, 2020
I am a current client of this provider
Meeting my needs and what they are.
I like their adaptability to what they are able to do.
September 29, 2020
I am a past client of this provider
We had a good caregiver. She was reliable, prompt and very personable. She was able to accommodate all of our requests.
They were available on the schedule when we needed them, at no cost to us.
September 24, 2020
I am a current client of this provider
They support him well.
They are friendly and efficient.
September 04, 2020
I am a past client of this provider
They got him dressed and if he had to go to the bathroom they helped him.
I have already recommended them. Most of them were really good.
September 04, 2020
I am a current client of this provider
They make things a little bit easier for me.
They do their job.
August 25, 2020
I am a current client of this provider
They need to get caregivers who can vacuum and do chores for me.
I don't like how they send out 70 year old people that can't do the care I need them to do.
Provider Response
Our caregivers range in age, gender, and background – and finding the right caregiver isn’t a one-size-fits-all process! We strive to provide our clients with caregivers who are a good match based on their schedule, level of experience, and temperament. The people we send out are qualified and able to do light housekeeping and personal care, we don't do heavy chores or chores that require climbing on ladders. Sometimes though it just isn’t a good fit and when a Client informs us our dedicated Coordinators will work to find a new match as quickly as possible.
August 20, 2020
I am a current client of this provider
The services are very helpful.They are adaptable to the schedule.
We have had good care and good scheduling.
August 17, 2020
I am a current client of this provider
I think it is a combination of allowing her to stay in her home, and they have allowed her to stay independent. They make me feel safe with their care.
Sharon is my stepmom, and I don't live close to her, but I am the POA, and the caregiver has been outstanding.
August 05, 2020
I am a past client of this provider
It gave me a little rest.
They were very personable and attentive to her needs.
July 21, 2020
I am a past client of this provider
We were desperate and needed someone to sit with my mom 24/7 and they were responsive to that need and took care of that right away. They were very timely.
I liked that they were responsive and that my mother liked them.
July 10, 2020
I am a current client of this provider
The care manager and everyone I have worked with have been excellent.
They make sure he is taken care of while I am out of state.
July 08, 2020
I am a current client of this provider
With all the things that have been going on, they've been a lifeline. I haven't seen anyone and haven't left the house.
They listen to me and care about what's going on in my life.
March 20, 2020
I am a past client of this provider
I didn't need the full coverage that they provided and I told them that and it was too expensive for the little care that I needed.
The upper level wasn't communicating well to the caregivers. They only seemed interested in money. If someone that needed more service that was bed ridden was to need it I'd recommend it more but for what I needed it wasn't a good match.
Provider Response
We are sorry to hear that you were not satisfied. We strive to resolve any issues or concerns as quickly as possible when a Client expresses it to their Care Manager. We aim to improve the quality of life for those we serve which includes our caregivers, much of the cost of care goes back to providing our caregivers with competitive income and benefits.
March 18, 2020
I am a current client of this provider
She likes the person a lot and helps me a lot too.
The chemistry works very well with my wife and the caregivers.
March 12, 2020
I am a past client of this provider
It was very helpful and necessary for me.
A few of the people who came were not as skilled as I would have liked.
March 09, 2020
I am a current client of this provider
I don't have to worry about her.
They appear to have enough staff to keep all of the shifts filled for my mother. They worked quickly to find a replacement. I like the online access to the schedule of caregivers and the ability to see their checklists for the tasks that are done on each shift.
March 06, 2020
I am a past client of this provider
I woke up one morning and couldn't walk and I called Lori and even though it was the weekend, she showed up with someone new who never left.
They were always there regardless of anything. They would be there. If someone couldn't show, they got someone else to come out.
February 24, 2020
I am a current client of this provider
She will do laundry, clean the kitchen, and come up behind me and finish things that I wasn't able to finish without me having to ask.
The caregivers as a whole are easy to be around and know what they're doing. Every once in a while, I'll get someone young who I need to train a little, but they're willing to work.
February 18, 2020
I am a past client of this provider
There was nothing else I thought they could do.
I thought the prices were way too expensive.
February 13, 2020
I am a past client of this provider
I couldn't put any weight on my foot until I saw the surgeon, and I was very thankful to have him.
They took me down to see my surgeon. The driver did an excellent job. He got me there on time, and I asked him to go in to the doctor with me.
February 11, 2020
I am a current client of this provider
They are able to bring her out when the family is not able to.
They are very friendly, professional, and punctual.
February 05, 2020
I am a past client of this provider
They made sure she ate. I forgot to emphasize the exercise that she needed. That should have been the focus.
My mom only had caregivers for 30 minutes 5 days a week. At one point, it was 5 different people, and she had mild dementia. They were nice. We wish that we could get that down to two caregivers.
Provider Response
We certainly understand the unique challenges of mild dementia and whenever possible we set up a regular schedule of caregivers. 30 minute shifts do make it more challenging to set that consistency up; whenever possible we strive to keep the number of caregivers going through the home to a minimum.
January 23, 2020
I am a current client of this provider
They try to be really helpful. They get me ready for bed. They do it in a timely way and very comfortable. There are one or two that occasionally have problems with the pains in my legs. Most of them are really careful. They keep asking me how I am and evaluate my needs. I have a good time talking to them. I like talking to young people.
I like that they are interesting people. Most are caring and take care of me. Most of them know exactly what to do without me having to tell them too much.
January 08, 2020
I am a current client of this provider
I'm disabled and can't do housekeeping or laundry, so they make it possible to live independently.
They are very easy to work with because they ask you what you need and then tailor the care to what you want. They're also flexible.
December 19, 2019
I am a past client of this provider
They help by being available when we most need them.
I like that they are prompt and have good caregivers.
December 19, 2019
I am a current client of this provider
I called them a family that I wish I had. Laurie is her case manager. I called Sharon. They are so responsive to our needs. Laurie is really special.
This is my second go-around with Right at Home. I've had several different caregivers because my mom's needs keep changing. We have seen a lot of different caregivers. There was only one that wasn't good.
December 17, 2019
I am a current client of this provider
She enjoys it, she talks there ear off.
We don't have to be on a weekly basis, we can just call and find out if they are available for the date we need.
December 13, 2019
I am a past client of this provider
They did whatever she needed. I never had to cook or clean. They were excellent.
There was one gal that didn't want to do very much. The other gals were always friendly with my wife, and my wife's face lit up when they came.
December 09, 2019
I am a past client of this provider
They were there to comfort her and reassure her. Things were done right.
They interacted with my wife real well, and we didn't have any real problems. If there was a problem, it was addressed.
December 09, 2019
I am a past client of this provider
They could not have had so many different caregivers, and they could have made more specific suggestions on how to handle or medicate my loved one. After we worked with them, they had a system with communicating with us, and that was helpful.
I needed 24-hour care and some weeks she had ten to twelve different people, so that was very confusing for someone with dementia. That was the problem with us.
Provider Response
Thank you for your feedback and it is truly valued. We work hard to keep caregivers and clients matched well and consistent. Many times clients have a particular caregiver they really like. When clients’ needs change, their personal caregiving plans change too. If the new plans have a large increase in hours, especially 24-hour care, it often requires multiple caregivers to meet their needs. We realize this can be difficult for clients getting cognitive support and will always do our best to be consistent with caregivers who provide support.
December 05, 2019
I am a past client of this provider
It depended on who was here. They could have listened to what I needed and not send people who had so many problems. They did a lot of complaining about their personal lives.
I had some good caregivers, but most were not. At first it was excellent, but then it started declining after that.
Provider Response
We do our best to match our clients with the right caregiver based on factors such as location, skill level, and temperament. Despite best efforts, it’s not always a good fit and we completely understand; when a client informs us that there is not a good fit we do our best to replace the caregiver with another one as quickly as possible.
November 20, 2019
I am a current client of this provider
They provide her with companionship.
They are very informative.
November 19, 2019
I am a current client of this provider
They help with my mom's confusion because she suffers from dementia, so they help her emotionally.
They do an excellent job.
November 16, 2019
I am a current client of this provider
It allows my husband and me to get out of the house and go to events that I normally miss because I do not know what to do with my mother-in-law.
It has to do more with the policies. They want a week's notice when help is needed, and sometimes that is not an option. They are not convenient.
November 14, 2019
I am a current client of this provider
They help me transfer, do arm-and-arm walking, open bottles, prepare meals, and provide companionship. They do very well at all of it.
They need to provide medical for their employees. The caregivers are leaving because of that. They stay with me for a while, then they leave.
November 13, 2019
I am a current client of this provider
My loved one is so happy to be home. Being at home has just been so important to her, and her quality of life is so much better than it was at my old nursing home. Her family is happy, and it's just a good thing.
I have already recommended them, and they are outstanding. The caregivers are excellent. This client of mine would not still be alive if she was not receiving the one-on-one care that she has.
November 12, 2019
I am a current client of this provider
The biggest thing is that quite often I have new people. Some of the younger ones go to the university and are still being trained.
They have such a turnover in the caregivers, but they really try hard, and I usually end up with someone. I have enjoyed everyone who has been here, except for one or two.
October 29, 2019
I am a current client of this provider
I cannot be there every day or even once a week, and they provide entertainment, self-care, and companionship.
I like their professionalism. They always notify me if my loved one needs something or if something comes up. They are always available by phone.
October 24, 2019
I am a current client of this provider
She wouldn't be able to live in a senior living home without them.
The caregiver relates really well to my loved one.
October 14, 2019
I am a past client of this provider
The visiting staff could have been more proactive.
They could train their visiting staff to engage a little more with their clients.
October 08, 2019
I am a past client of this provider
They kept her safe, provided companionship, good socialization, and improved their quality of life. Right At Home was able to step in and provide vital care and piece of mind, when I couldn't.
They need to improve their staffing turnover.
October 08, 2019
I am a current client of this provider
We chose Right at Home Northwest Washington for my mother, and it's working out great. The communication between us and the agency is great, and every one of of the caregivers that I have met are wonderful. The price is well worth the hourly rate. The agency has been very accommodating, and they have totally filled the two hours for two days a week that we asked for. They basically provide companion care. We just needed someone for her to hang out with.
February 20, 2019
I am a current client of this provider
Every time I have a problem, I feel like I can just hand it over to them and trust that they will take care of it. They don't charge for unnecessary things. My mom had a loved one left her, and the caregiver gives her companionship and makes her feel like she isn't alone. The caregiver has a very calm presence.
October 09, 2018
I am a current client of this provider
Right at Home has been very prompt and the people have been very engaging with my mother. They've addressed any concerns right away. They have great communication and timeliness. There hasn't been a single time they haven't shown up. They're also very professional. They help with whatever my mom feels she can't do herself. My mom really enjoys being with them.
July 31, 2018
I am a current client of this provider
Right at Home is very willing to work with me and my Dad. The caregivers are going above and beyond right now. They help him shower and help him with his medications. They have been very accommodating. They are very helpful and definitely care about his meds and what we need as a family. I just recommended them to my neighbor.
April 21, 2017
I am a past client of this provider
I hired right at home to,find caregivers for two shifts a day for my father in Hospice care. They were hire on Thurs and were to start Sat. I was told I would pay a 20% surcharge be cause of immediate need. They DI not fill any shifts during the weekend and filled one shift Monday morning.,at noon on Monday they still had not hired anyone to fill the 4:30 shift. Terry did not stay in touch, I had to continually call them for updates. These people failed my father and I and I would never recommend anyone to use them under any circumstances.
Provider Response
We are sorry to hear that you were not satisfied with our efforts to respond to your urgent request for care for your father in hospice. End-of-life situations are particularly stressful for the family members and we do our best to reduce that stress level in everything we do. We are sorry that that was not the case for your experience with us. We normally require 7 days to service a new client but will make an exception in urgent cases. The urgency surcharge is used to pay overtime and extra incentives to staff a shift on short notice. We never guarantee that we can fill an urgent shift, only that we will do our best to staff it and, If we cannot staff it, we do not charge for it. We have highlighted your dissatisfaction with the level of communication with our Care Manager, Terri. Thank you for your feedback and we wish you all the best. Steve & Sharon Morris, Owners
January 27, 2017
I am a current client of this provider
The services have helped most because they’ve allowed me to have freedom to go back to work while my grandma is being cared for. Right at Home is my first go to, over any other providers I've used. One thing that has impressed me is that Right at Home is right up front and they say and do what they say they will do. The Right at Home office is very good. I'm impressed with their communication skills.
January 18, 2017
I am a current client of this provider
Right at Home impressed me when I needed somebody, and I called that day and they responded immediately and I got everything organized. I appreciated how quickly Right at Home was able to assemble caregivers, and that they made sure that there was always someone available. The office always came through when finding a caregiver, even if I was late in contacting them.
January 11, 2017
I am a current client of this provider
Right at Home was recommended to us. Right at Home is impressive and professional. I appreciate how high the standards are, the good and caring caregivers, and that they have been very flexible. The office staff addresses questions or concerns right away. I like the billing set up.
January 06, 2017
I am a current client of this provider
Right at Home has impressed me by listening to me. The communication is good because when I need something, I hear from them. Right at Home is a good company because they listen to me and matched a good caregiver to me. The caregiver is a good match for me because she understands me. I didn’t know what to expect when I first started with Right at Home but they have exceeded my expectations.
January 02, 2017
I am a current client of this provider
Right at Home is a very good agency, and I would recommend them to others. The office of Right at Home listens to my concerns and takes appropriate action to correct it. Right at Home has been very helpful in my daily life.
December 29, 2016
I am a current client of this provider
I did a bit of research and RAH was the best out of all the companies. The caregivers do their job and they're well trained. They office staff is very helpful and well bend over backwards to make sure someone is always to be here to take care of my husband. I can leave the home and know that my is in good hands. I would definitely recommend Right at Home because the staff is great and they work hard to find a caregiver to fit your family really well. Also the caregivers are phenomenal.
December 28, 2016
I am a current client of this provider
Right at Home provides absolutely indispensable for elderly people that can't get around. I have been impressed by how responsible Right at Home has been and I am impressed that the office staff has consistently made & kept appointments. The services have given me peace of mind.
December 23, 2016
I am a current client of this provider
I appreciate the people from Right at Home that come to my house. My caregivers are friendly and concerned about me. Right at Home has mainly met my expectations by sending me caregivers that do the jobs I need them to do.
December 17, 2016
I am a current client of this provider
Right at Home is professional and compassionate. They are also well organized. I appreciate how accessible Right at Home is. Right at Home relieves our family of duties. They take cover care giving needs.
December 17, 2016
I am a current client of this provider
Terry from the RAH office is wonderful & checks in with me to make sure everything is okay. RAH is doing a fantastic job & they picked someone that works well with me. Before RAH I had to pay but the VA helped with that.
December 14, 2016
I am a current client of this provider
RAH was recommended to us and I trusted the person. I appreciated the fact that there is someone there helping my parents even though sometimes my father does not appreciate it. I appreciate RAH's compassion and there care.
June 25, 2016
I am a current client of this provider
Right at Home was recommended to me by assisted living facilities. I appreciate that Right at Home is communicative, easy to get hold of, responsive, and flexible. I would recommend Right at Home because they do a good job of matching clients with caregivers and they are flexible. Their services have freed me up to have a life.
June 17, 2016
I am a current client of this provider
The caregiver is very nice to me and helpful. Me and my caregiver get along beautifully. I like that the caregiver makes my breakfast and will help me with my shower. I like that when I call the Right at Home office that there is someone that I can speak with. I just call them with any questions I may have and they are usually able to answer any concerns that I may have.
December 30, 2015
I am a current client of this provider
Thank you so much for sending Carol to me. She makes me so happy. Carol is a wonderful woman and was perfect for me. I hope if my caregiver ever leaves again Carol can come!
December 30, 2015
I am a current client of this provider
I appreciate Right at Home's personal interest. They are willing to do whatever is needed as quickly as possible. Right at Home is responsive and reasonable. The service has given my parents confidence that they can live at home with their help. They can now relax and concentrate on getting better.
November 24, 2015
I am a current client of this provider
I would absolutely recommend Right at Home. I would tell others that a person would actually come to their home and assess the need. They get to know the client and find the caregiver. Right at Home does regular billing. Everything is done by the book. Overall. we had a really good experience. I am glad we chose to work with Right at Home.
October 31, 2015
I am a current client of this provider
Right at Home does a great job at doing the things that the client needs help with. The caregivers always go about doing what is needed and make sure to get the job done. Right at Home helps us in exceptional ways that we cannot get anywhere else. Right at Home has done a great job at giving us caregivers that fit our needs.
October 29, 2015
I am a current client of this provider
Right at Home was the only company who could meet our needs. having our aunt, Faith, closer to us would be nice, but that is not an option. We live in different states and we appreciate that Right at Home is reliable. They have excellently improved Faith’s quality of life with everything from showers to medication.
October 28, 2015
I am a current client of this provider
Our caregiver is really great with my mom. She knows the duties she has to perform and she does them with a great attitude. Right at Home has helped my mom a lot mentally and physically. They are prompt, efficient, knowledgeable and affordable.
October 27, 2015
I am a current client of this provider
My uncle has dementia. Having a caregiver has had a positive impact on my uncle’s life. He desperately needs stimulation and the caregiver provides that stimulation. The staff are reliable and professional. If there is an issue, the staff calls and let me know. The staff always have a solution to any issue.
July 20, 2015
I am a current client of this provider
My daughter researched Right at Home, and they had good reviews. I like their philosophy. I appreciate their compassion and concern. The really care about what we care about. Right at Home does their best. They're pleasant and friendly. The office is wonderful to work with, and they really listen to us. They try to find the right caregiver to help us. They will help determine our needs. Right at Home has done their best to improve our quality of life.
June 23, 2015
I am a friend or relative of a resident
Julia is like family; if she wasn’t here, we would have to move to a nursing home. Thank you, Right at Home.
June 22, 2015
I am a friend or relative of a resident
I have had the occasion to utilize the services of others, but I find theirs to be superior. I appreciate that each and everyone treats her kindly and with respect in spite of “some of her ways” that are probably a little annoying. What a joy it is for me to know when I am not there, a kind and helpful caregiver is there in my place. What a blessing for me.
February 01, 2015
Other
Right At Home has been providing services for our mother for about one and one half years. During this time they have been reliable and pleasant with the services we have them coming to provide. Our mother lives in Independent Living but now needs just a bit of assistance at 94-1/2 years old. We really appreciate the dedicated professional service they provide.
~ Daughters, Maureen & Sharon
September 12, 2014
I am a current client of this provider
Right at Home is a great business with great service. They really do care about the care they are providing. They work hard to find the right person to help care for my mom and that's important to me.
August 22, 2014
I am a current client of this provider
Jamie, our Care Manager, came out to the house for a visit today. She was so affirming, checking in with the caregiver and my dad. She was so caring and compassionate. It has been such a good experience working with you all; Jamie gave me lots of support and that was exactly what I needed.
June 25, 2013
I am a current client of this provider
We have been using Right at Home since March. We have one caregiver, but there are two substitutes in case she goes on vacation. So far, it is working out really well. We like them a lot. We don't have any complaints or anything. The caregiver seems to be a very good fit for one of my family. We are very happy with her.
April 18, 2013
I am a past client of this provider
Right at Home Northwest Washington was the first agency to contact me. When I told them about my friend's situation, they immediately went and visited her. She was very sick and I felt comfortable with the care that the lady gave to her. The lady did everything that needed to be done for her. My friend liked her a lot.
November 13, 2012
I am a current client of this provider
It is such a blessing to find caregivers that have compassion, and treat my husband like family. I find this service a company that has above average performance.
About Right at Home Northwest Washington
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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