BrightStar Care Chesapeake / Virginia Beach Chesapeake, VA

Wilbur R

They make life easier because they are very caring. I like that they are very courteous.

Harding P

They are through and provide excellent care. I like that they are very professional.

Debbie W_17

We were able to get them to help on short notice and for short term care. They were very personable and caring and they worked with hospice.

Mrs Smith

I am the wife of the client of Brightstar Chesapeake Home Care. He has been receiving care from the caregiver Bobby since the spring of 2023. She is compassionate, polite, and very professional. Also, my husband occasionally gets care from Natasha as a substitute caregiver. She is also very professional. I would recommend this agency to anyone.

Russell A

The aid gets me to any place I wish to go, takes me to my appointments, and makes me enjoy life more. They seem to care about their customers. They have always been careful in providing the service I need.

Edwina F

When they show-up, they provide care to my parents. They need to hire qualified caregivers.

Tom S_24

They have made the experience positive because they are there when they say they are going to be there. I would recommend them because they are dependable.

Anonymous_7670

They can send a different employee the next time. They can know their staff better.

Todd H_6

We have been helped the most by the memory services and making sure that Dad is as active as he can be. I like the ease with which our schedule can be adjusted.

Anonymous_7611

They're doing what we need. As long as they're doing what we need, then everyone is benefitting. They have had a positive impact because of their help with general supervision. I like that they just respond very quickly to whatever I need, and they have good caregivers.

Cindy N_5

Just taking good care of my mother and knowing she was well cared for made my life easier. There was always consistent care and loving care.

Arlene C_3

I cannot manage without the assistance of the caregivers. They are consistent.

Jean H_18

They have helped the most with everything. I would recommend them because of the care and gentleness.

John Jr. F

She helps me tremendously. I like that they are open with you.

Anonymous_7590

They took good care of my mom while I was in training. I liked everything, they are effective and they have good customer service.

Ellen L_6

She's up and running. They were on time. They were great with the patient. I cannot say enough good things about them. Across the board they were great, whether I was making phone calls they were great.

Adrienne H_1

It allowed the family to leave because before they couldn't leave. The scheduler Jamie was always nice, She listened to the question that I had. The caregivers were excellent and nice and patience.

Quinton R

They are good. They help me learn how to walk better and take the right steps. I like that they do good. They try to get me back walking.

Rhonda C_10

The therapist really knew what he was doing. It was useful for the therapist to come to the home and not have me get ready and go out.

Daquan P

Immediately, the nurse came in and coached me and told me we had to evaluate her. They made everything a breeze, I also liked the supervisor, she said she would come to help if we were not able to find someone.

Anonymous_7471

These young girls do not want to work anymore. VA is paying for this but they will not clean the areas they need too. I wish Gertrude would come back. The others are not great. Gertrude would always take good care of him.

Donald C_19

The caregiver has helped the most by giving us improvement and caring for us. I like that the physical therapist was very thorough and we have a good relationship with her.

Coyne A

It gets me out of bed, gets me clean, and ready for the day. The caregiver that I use is the best.

Isabel V

They provide my mom with great company. They have great people that take great care of my mother.

Linda K_29

They help the client the most by offering companionship. There is comfort in knowing that someone is there to help. I like the friendly staff and easy scheduling.

Beverly W_10

They help me with my balance. They are very kind.

Peggy _3

The care helped her from feeling lonely and isolated. I liked that all the staff was really reliable, courteous, and professional and the scheduler, Jaime, was especially helpful.

Ann G_22

Naturally it makes things easier because I don't have to do as much on my own. I really didn't need that much help. I really liked the caregiver that came to help me.

Anonymous_7046

The agency helped me recover while I had knee surgery. They are good overall.

Michael P_18

It's been helping me a lot. I would recommend them because they are professional and on time.

Allan M

There was really no positive impact; I could have done it all myself, and I am now. They could have not tried to force a nurse to come to my house that I didn't like.

Frederick J_1

It makes life easier by assisting in my daily routine. I like that the agency is very friendly.

Candy P_1

I have gained some balance back. They are caring and on point.

Phyllis W_13

They help me with laundry and folding my clothes. I am grateful for anything that they do. They are limited in the number of caregivers they have available.

Denise B_12

The physical therapist did a great job. She helped me the most by showing up when she said she would. I liked the physical therapist. She was excellent, and she came when she said she would. I would highly recommend the therapist I had.

Nancy B_54

They have provided the care needed. The aides are very good.

Anonymous_6606

I would like them to have more consistency of care with the caregiver.

Sandra _3

It helped him in having someone there but nothing else. I never got the right aide for my husband.

Yvette N

My caregivers helped me the most by giving me a lot of good tips on how to take care of myself. I had a hip replacement and they were very helpful in showing me how to do things the correct way. I liked that they were very friendly and they were very helpful. They were very nice. I was very satisfied with the help that I got.

Roy S_5

They attend to my father well. I like that they are nice people.

Anonymous_6311

I don't know how they can make my life easier. I'm probably going to need more help, but I have to wait for it to be covered. I'm going through an evaluation process right now. I haven't been with them long enough to know what they need to improve upon. I think that they have been easy to deal with so far. There have been no incidents.

Rami S

They are always on time and professional. They are professional.

Tonna P

I couldn't do it without her. I like Jacky who's her current provider. She's great I have no complaints.

Leigh V

Having more consistency in caregivers would have made her life easier. The reliability of the workers could be improved.

Anonymous_6074

They make my infusions go well and they show up on time. I like that there is a consistent schedule.

Francis _1

The night caregiver stayed up all night and she would change him. She put us at ease and we had confidence in her that she could do it. I liked the complete coverage by the manager.

Patricia _4

Some of them are better than others. I haven't had the same one every week. One of them did what she could do while I was gone.

Daniel C_8

They provided a flexible staff who understood our needs. I like that they were helpful.

Julie H_17

I live out of state and it eases my mind when a family member can't be with my mother. I like that they are precise and the quality of care.

Bree R

It gave us more freedom, so we could run out for appointments. A couple of the aides have been really eager and helpful and professional for my mom.

Katharine K

It has given us a peace of mind so that we can work and know someone is there to get them up and going. It has been easy to communicate with the staff.

Anonymous_5774

BrightStar Care needs to fulfill their skilled nursing duties and to send a replacement nurse when my regular cannot be there. I want BrightStar Care to provide skilled nursing as they are supposed to. If my two nurses that are assigned cannot make it, they need to send someone else. The nurses I get are excellent, but they need backup skilled nurses if they are not available, as one time I had to go to the hospital.

Anonymous_5774

BrightStar Care needs to fulfill their skilled nursing duties and to send a replacement nurse when my regular cannot be there. I want BrightStar Care to provide skilled nursing as they are supposed to. If my two nurses that are assigned cannot make it, they need to send someone else. The nurses I get are excellent, but they need backup skilled nurses if they are not available, as one time I had to go to the hospital.

Debbie V_3

They explained what was going on for me to understand as my dad was dying. They were nice people.

Debbie M_24

They have been reliable and our therapist is great.

Michael M_43

Their care keeps her company and helps her get around. It's nice for her to have someone to hang out with. I like that they put in the effort to work well for us.

Nancy D_19

Just them being there has helped so much. I like the personnel.

Anonymous_5397

The nurse comes over and makes sure my leg is healing well. There's nothing really to improve.

Katina H_1

I have a lot of medical concerns. They listen to me and give me a lot of encouragement. From what I've seen about the nurses, they're very knowledgeable, friendly, and compassionate.

Nancy _10

It gives my mother stimulation from other people besides myself. The caregiver are amazing and the office staff always answers all my questions.

Janet k

They've allowed my husband to get some sleep at night. They have good quality and niceness.

Denise A_5

They have been very helpful. I like how my mom has enjoyed the last person who has come.

ZOE C

Show up and do the basic functions they need to do and work with her insurance. They generally answer the phone when I call and they send nurses out to check on things.

Trina F

They have provided a caregiver who helps my mother. They could make sure that the healthcare nurse is there when needed. Sometimes they don't show up.

Greg W_4

They helped her by listening to what we wanted them to do and being able to follow directions. They are personable.

Kathy J_8

They are doing a good job at taking her. They cook her breakfast. It's not perfect, but they are trying. They could give me a little bit more of a heads-up when they have someone call out.

Roderick B

There has been positive and constant communication from Jamie and Sally. They are trustworthy. The fact that they are sending a nurse periodically to make sure the needs haven't changed. I like that as well. I would like to see an improvement in cost. The staffing should also be improved.

Mike B_14

They help her medication and meals. They were reliable and the care was prompt and quick to act and she was able to resolve bumps.

Nwaduru E

They were prompt and the services were needed. We will still use them on an occasional basis for private pay.

Dianna W

It allows me to work from home while she's being taken care of. I think the caregiver we have has been very dependable.

Anne _2

They are helpful. They take care of things that I would normally have not thought to do. They are professional and they care when they are here.

Anonymous_4739

The service gave the family members who were there staying allowed us to get out and do things that we needed to do. They did what they advertised themselves to do.

Anonymous_3672

They help my mother with her ADLS. They could improve the communication and quality of their caregivers.

Martha D_11

They are flexible with the schedule and they gave her a great caregiver and they send her a nurse to check up on her. I like that they have given us an amazing caregiver.

Robert P_13

They have home assessments and updates that are always positive. The caregiver is knowledgeable and attentive.

Thomas J_5

They were helping him get dressed in the morning. The biggest thing is the consistency in the coverage. They needed to keep sending the same person.

Joan T_8

They are easy to work with and Kim was wonderful. She was caring and thoughtful. They are easy to work with and they have quality people.

Anonymous_4525

The services have helped me have confidence that my father is being taken care of. I would like them to have more medical training for the caregivers. I like the staff's attitude.

Rhonda G_3

They come in every 6 weeks to give me my IV infusion that I cannot do on my own. I would like for my caregiver to be here on time and efficient.

Anonymous_4494

They need to have better communication between workers. They need better care and more reliability.

Charles O_4

I am paralyzed and so I need their help. They use the Hoyer lift. They work with me as hard as they can to meet my needs.

Doug F_6

They help keep her busy. We love our caregiver Denise. They are always available and they are flexible with the schedule.

Anonymous

The other lady I had ended up in the hospital, but I appreciate that they got me somebody else, so I don't have a problem. I like that I can sit there and talk to my nurse about anything. She can answer my question.

Tom _5

They meet with her once a week, and they clean the house for her. I like that they work with my mother and they are flexible with the schedule.

Ray H_6

They make him feel comfortable and they are courteous. I like that they are flexible with the schedule.

Meredith (

The services were very frustrating and time consuming. It was a negative impact. I wouldn't recommend them because they sent different caregivers out each day. I spent more time training them than they spent actually working.

Denise B_6

He was bed-bound. They did things that I couldn't do. They were polite, courteous, and came on time.

Jemima A

They do my infusion for me. I really like my nurse.

Sandy _4

They are not communicating with me on a regular basis. Right now I get very little feedback despite that I keep asking about it. I have no idea what's going on. They need to improve the communication.

Maria I

It put my mid at ease knowing that the resident in need was being looked after. I liked their marketing representative. They are very efficient and personable.

Brenda L_11

They have been doing IV IG. I haven't had any problems. She is always on time.

Joseph F

The caregivers are good and they want to the right thing with the job. I like how they are consistent in sending the same caregivers.

Karen R_12

They need better quality of caregivers. I would like to see the caregivers have a better work ethic, when they come out.

John K_40

Having someone there to provide assistance to him is essential. I like that they are very reliable and pleasant.

Anonymous_4108

They help me learn to do things that I have to do. I like 2 of the ladies that I have that come all the time.

Pamela J_1

My dad wasn't receptive to the caregiver. They could have followed through with what we agreed upon and returned phone calls. Their administration is very lacking in organization and consistent communication.

Sherry C_9

They give me a break. There is someone else to help out. She does meal prep. They can improve availability of backup workers.

Karl T

The majority of the caregivers are very helpful. They talk and communicate with me and that makes me feel good. I think that the new caregivers need more training in how to understand how the patient feels.

Deborah W_6

They took care of my mom so I could have a break. Most of the people that we interacted with showed that they care about our mom. It didn't seem like it was just a job for them.

Shannon S_3

I've requested care ten times and I've only gotten the care three times. The problem with BrightStar is they don't have enough people available.

deborah b

They helped the most with providing companionship for my mom. She was happy to have someone with her 24 hours a day. I like the people they sent. They were very nice and took good care of my mother.

Michelle &

It's not BrightStar's fault. You can't force a lady to get in the shower or to eat, so I don't know what else they could have done. I don't blame BrightStar, I blame my mother-in-law for not allowing them to do more for her. The girl could sit and visit with her and they had a lot to talk about. She was clean and friendly.

Lakesha

They are on time. I like their professionalism.

Shonette J

They were helpful when I was in my wheelchair and couldn't get around on my own. I would have liked for them to help more around the house. I would like more consistency in caregivers.

Katherine H_4

She keeps in touch with me after she has been here and checks on how I am feeling after the infusion. She I will get in touch with my doctor if something isn't right. I hope I never lose my nurse. She is awesome.

Anonymous_3738

I rely on having people that get me up. They help me live. They could accept insurance.

Patsy T

I am able to use my arm a lot better than I did before. I like that they are thorough and interested in my problems. They pay a lot of attention to me.

Gordan M

They help me in the morning, fix me a meal, clean my kitchen, and do housekeeping. My only and biggest complaint is that they don't put things back where they found them. They are coming into a strange house and don't take the time to put things back like dishes and things in the fridge. I wouldn't do that. I have had two items stolen from my house in a year, a postal scale and binoculars.

Andrea C_3

I'd have liked them to check in with me to let me know how things were going. They needed to communicate much better.

Elizabeth K_12

They relieve stress off of me. The office needs to improve. They blame a lot of their problems on the caregivers when several times I've caught them in the lie.

Pam A_2

They could have called me or another family member but there was no contact. There could have been more contact from management especially with follow up initially to see if everything was in place.

Anonymous_3664

It was a little inconvenient for me. They could improve on their pricing.

Mary B_83

It should be a positive experience, but it wasn't. The nurse was extremely unprofessional. If they are accepting infusion care patients, they need to have nurses that are trained for that. The nurses need to act more professional.

Vicki S

They give me my infusions. I used them in Virginia because I needed infusions. They always send me the same nurse. She's always been very good.

Carl _1

My wife needed someone present with her because she was bedridden and it gave me the chance to run errands and go grocery shopping. I liked that they had an ability to tailor my requirements specifically to the care that I needed.

Rendall H

It was nice to have someone available to help me. The nurse that I had was polite, consistent, and on time.

Vanessa J_1

They made my experience positive just by being there for help. My therapist was very respectful.

Debra L_4

They could make his life easier by sending the same people rather than new people every time. We have had several times where the caregivers did not show up, and they did not tell us beforehand. Then, when I called, they said that they had no one to send.

Janet C_10

She is not in a position where she is very happy with people coming in to help her. I have liked the people that work for them. They were very friendly and understanding.

Debra W_5

They could have kept the same caretaker at my mom's house. I had to keep going over there myself to take care of my mom. When they put a caretaker with a client, they could keep the caretaker with the client. The admin staff could be more professional.

Sherita P

Sometimes, I am not pleased how my house is left after they've cleaned. I like the convenience of their services.

Angela B_4

She works around my time, and when I need to get it done, she comes. The nurse that I've had has been really good.

Frankie J

They make a difference in my life because there are things I can't do, but they can. I have had some caregivers that were good, and others that were not so good. They are on time, and they do what they are sent here to do without any arguments.

Denise U

I would like them to have constant caregivers. I would like them to communicate better.

Byron M_1

He is not here that often, but he gets the necessary medical attention that he needs. They are communicative, and they work with our family and are flexible.

Sherry S_4

It gives me peace of mind that there is someone checking up on my Father because I live in a different state. Every time I have called and had questions, they have answered them.

Leighann D

It's stress-free for me, especially when I have three boys to handle. They take notes of what I want and stick to that. No matter the time of day, I can contact someone. They keep me updated and it's great.

Anonymous_2173

They tell me what to do and not to do, and what to watch out for. They are very nice, and I know what is happening. I like to know what is happening before it is happening.

Detrae W_1

Every time I call and have a question, they are always knowledgeable and answer my questions. I like the scheduling and professionalism. I like that when someone is not available, they give an option where a friend or family member can take care of them, and they cut a check for them. They are always timely. I like the scheduling and professionalism.

Cindy P_1

The quality of the aides that give care to my loved one is what helps the most. We now have some excellent aides from the company. They are responsive to my concerns.

James M_5

They help me the most by keeping my son alive. His condition is life threatening if he doesn't get his treatment. They have excellent nurses there that are able to give him his medications. They have really nice nurses that come out.

Kenneth M

It is immeasurable. I couldn't live without it. They are very reliable and I like the nurses that have been sent out. Every time I call for an assessment or to change availability, they have been accommodating.

Amy B_8

The one that comes sits with my mom and has taken it upon herself to bring things that help take care of my mom more easily. She goes above and beyond. I recommend them already. They are very professional and the caregivers and nurses are helpful and prompt and willing to help with any situation.

Johnjalynn M

It gives me relief during the time I request their services. I'm able to get stuff done that I wasn't able to do in the past. They're always on time and they most definitely have provided the needs for my mother.

Terry D_1

Everything they provide is above and beyond what I expected. They're always on time, and they are here when they say they will be here.

Suzanne P_4

The facility that she uses has 24 hour care, but I was forced to add BrightStar Care on top of the care the facility provides because they said they couldn't handle her care. It is not helping me at all, besides the fact that I am paying double. They could improve their communication. Several times we have had issues that the clients wouldn't come out of the facility, but we still had to pay them.

scorp

We currently have a great aide for our morning shift, she’s a regular and dies a great job. However the night shift and weekends are a big problem. There seems to be a recurring problem of aides not showing up at all and then Brightstar cannot get in contact with them. We’ve had to wait sometimes 6-7 hours for them to find a replacement if we’re lucky. Sometimes no one shows up. Its a big problem that I thought would go away but it hasn’t, it’s gotten worse. Aides are late often as well with bad excuses as to why they’re late. They need to get a handle on all this cause we’re looking for a replacement as I write this.

Marshall S

It's good that I get the shot. I like the fact that I can call them or call the nurse and ask her for advice.

Deitriet C

They helped me by giving me a little time, and they helped her with personal care. They gave excellent care and they always let me know when they were coming.

Phyllis C

It is easier for her and for me. She has the same caregiver that she has developed a relationship with. She looks forward to her coming. They are very conscientious. They haven't dropped the ball on making sure someone is out there. Communication is good.

Garland L

She helps me by giving me my medication. I think they are really good. The lady that comes is flexible and she helps me out a lot.

Keith C_1

They should have given me more exercises. They helped me do exercises.

Mary C. R

They help me tremendously. She helps me do things and she takes me places. I love the person I have. She's wonderful and I would recommend her to anybody. I had several before I got her which were a problem. Since I have her, I would recommend BrightStar Care to anyone as long as they have someone they like.

Howard T

They have been here every day to do things I need done. They have been very receptive to my needs.

Dawn M

They've helped us in allowing my loved one to stay in her own home. It takes the burden off of the family members as far as her activities of daily living go. We've been using them for several years, and we've been through good and bad. They do what they say they are going to do though.

carol k_4

First of all, they are the ones that clean her up and that's something I can't do. They're excellent. They're on time and thoughtful. The quality of care and they are very patient.

Sandra W_5

Before them coming, my mother never had any bed sores, but now she does. They don't move her. They need to work on their communication and the aides don't know what to do. I've cancelled an aide in the past and they still sent the aide to my house. I've also asked for regular aides to be sent, and they still don't send a regular person.

Anonymous

Some of them were better than others. A couple of the aides we didn't care for. They stayed on their phone and weren't punctual. They aren't anything special. Some caregivers, we did not care for.

Adriana J

I am a 24/7 caregiver so it gives me time to go the bank and run other errands. They are dependable, on time, and friendly people.

Mona

Someone always has to be here with my loved one. I haven't had any problems with the staff showing up. They are dependable and do what they are supposed to.

Joan K

She is more than I could ask for. She reminds me to take my medicine. She is good about everything. BrightStar Care tries to please me. They do the best they can.

Joseph

We got BrightStar for my wife last February. It's recommended, and one that my insurance accepts. So far, their services are good, and they provide what we need at that time. Overall, the caregivers are good, they bill monthly, and they send the invoice to my email. They take care of her personal needs, and they let us know if there's a problem.

Tammy J

The therapist is great and to the point. She worked with me after the surgery. They helped the most with stretching and getting back to walking. They gave me confidence after the surgery. They explained to me why they did what they did.

Durand E

I would never recommend them to anyone. When the client was scheduled to get shots, they needed to come on time, but they came late. They need to be more professional. The last time I had a problem getting shots, I did not feel BrightStar Care did everything they could to help. They were nowhere to be found.

Karen J

The ladies were very professional and very considerate of my mom. It was a good relationship. It made a lot of difference. I think that my mom responded to their level of care, their politeness, and professional demeanor.

Robert H_23

The services are good, but I do wish I could just have one or two caregivers instead of having four different ones. They are taking care of me until I get all the way better because I was hurt really bad.

John W_10

The nurse that they sent to do the infusion knows what she's doing and if very professional. She's capable, courteous and shes bonded with my family. It's more than I expected. This is necessary for me and I forget sometimes.

John W_5

The nurse that they sent to do the infusion knows what she's doing and if very professional. She's capable, courteous and shes bonded with my family. It's more than I expected. This is necessary for me and I forget sometimes.

Nancy E

The nurse that they sent is perfect and my husband is comfortable with them. The staff have been very responsive. It gives him someone else to look at for a while and it gives me a break.

Lynda H

The nurses are really good because of their personalities, compassion, expertise, and timeliness. They do need more nurses, though. It seems as though there is a lot of nurse turnover. They are in the home for six hours. They do come in on Saturdays, which isn't ideal because my husband is off. While she is here, she is very professional and kind. She'll watch movies with me and do her work.

Angela S

BrightStar Care has sent four nurses in the last two months. I like consistency. BrightStar Care can make sure to train their caregivers better.

Jeffrey WB

I have known several of the folks on the BrightStar Care team for a number of years. From recent interactions with their staff I can say that they are courteous, professional, understanding of patient needs, conscientious, committed to quality care and hiring top rate employees, and also to training of their employees as it pertains to leadership and caring for others, both personally and professionally. BrightStar Care is doing it right!

Sabrina H

BrightStar Care was able to find a qualified, certified caregiver for my son. BrightStar Care provided good care during the week, but it was difficult to find care on the weekends.

Torria W

BrightStar Care is very convenient with their hours and location. BrightStar Care has made a positive impact on my life because they have been able to allow me to go on with my day while my family is being taken care of.

Jay R

BrightStar Care is reliable. BrightStar Care makes life easier because they help me.

Doug M

I have recommended BrightStar Care before because they have great people working there. BrightStar Care makes my life easier, and it makes my loved one's life better.

Mrs. S_4

I don't have a whole lot to say one way or the other with BrightStar Care. They only come a few times a week, and sometimes they are unreliable. The service is fulfilling. BrightStar Care is doing their job, but sometimes they don't show up, which is really frustrating. I need to always have someone to help my husband who is in a wheelchair.

Kenneth D_3

I would tell a friend about BrightStar Care because it's convenient to have the help. My life is easier because I have someone to help with the clothing and bathing of my loved one. It's not as stressful as it could be.

Dearthur D_1

BrightStar Care is a professional agency. The services from BrightStar Care have made life easier for me by doing what they are supposed to do.

Edward H_1

I would tell a friend that they can trust BrightStar Care. BrightStar Care makes my life easier because they are reliable.

Adele P

The office at BrightStar Care was very thorough. The caregivers helped Adele take care of her hygiene and do some light housekeeping.

Edith L_1

BrightStar Care provides care for us periodically. I can't leave my mother home alone, so it is nice to have someone with her.

Aaron M

I would tell a friend that BrightStar Care is a good company because they provide dependable caregivers. BrightStar Care is very helpful because they allow me to keep working by caring for my wife.

Dwight R

All of my caregivers were punctual, nice, and kind. They did what they were supposed to do. BrightStar Care cooked, cleaned, and took care of me as far as getting me cleaned up and things like that.

mighty

They offer wonderful services and accomadate all the needs of my Mom which can vary week to week- we are very comfortable with their staff and are pleased with the reliabilty