BrightStar Care Chesapeake / Virginia Beach

They make him feel comfortable and they are courteous. I like that they are flexible with the schedule.

The services were very frustrating and time consuming. It was a negative impact. I wouldn't recommend them because they sent different caregivers out each day. I spent more time training them than they spent actually working.

He was bed-bound. They did things that I couldn't do. They were polite, courteous, and came on time.

They do my infusion for me. I really like my nurse.

They are not communicating with me on a regular basis. Right now I get very little feedback despite that I keep asking about it. I have no idea what's going on. They need to improve the communication.

It put my mid at ease knowing that the resident in need was being looked after. I liked their marketing representative. They are very efficient and personable.

They have been doing IV IG. I haven't had any problems. She is always on time.

The caregivers are good and they want to the right thing with the job. I like how they are consistent in sending the same caregivers.

They need better quality of caregivers. I would like to see the caregivers have a better work ethic, when they come out.

Having someone there to provide assistance to him is essential. I like that they are very reliable and pleasant.

They help me learn to do things that I have to do. I like 2 of the ladies that I have that come all the time.

My dad wasn't receptive to the caregiver. They could have followed through with what we agreed upon and returned phone calls. Their administration is very lacking in organization and consistent communication.

They have helped the most by meeting all of my father's needs and being proactive with it. I really like the quality of the caregivers and the communication that we get from them.

They give me a break. There is someone else to help out. She does meal prep. They can improve availability of backup workers.

The majority of the caregivers are very helpful. They talk and communicate with me and that makes me feel good. I think that the new caregivers need more training in how to understand how the patient feels.

To have someone there to get my loved one up has been very helpful. Sometimes there is a little issue with the communication. I've left messages and haven't gotten any follow up.

I can do something for more than forty minutes without having to stop. They're efficient and their process is quick and uncomplicated.

They took care of my mom so I could have a break. Most of the people that we interacted with showed that they care about our mom. It didn't seem like it was just a job for them.

I've requested care ten times and I've only gotten the care three times. The problem with BrightStar is they don't have enough people available.

They helped the most with providing companionship for my mom. She was happy to have someone with her 24 hours a day. I like the people they sent. They were very nice and took good care of my mother.

They helped most with staffing and providing consistent caregivers. They are professional and personal.

It's not BrightStar's fault. You can't force a lady to get in the shower or to eat, so I don't know what else they could have done. I don't blame BrightStar, I blame my mother-in-law for not allowing them to do more for her. The girl could sit and visit with her and they had a lot to talk about. She was clean and friendly.

They show up and they do what they are required to do. Some of the aides are more invested in her than others are. They need to improve on their price, it is very expensive. I also have issues with getting rejected payments because of documentations not being right from them.

They are on time. I like their professionalism.

They were helpful when I was in my wheelchair and couldn't get around on my own. I would have liked for them to help more around the house. I would like more consistency in caregivers.

They have sent me good helpers. They are efficient.

She keeps in touch with me after she has been here and checks on how I am feeling after the infusion. She I will get in touch with my doctor if something isn't right. I hope I never lose my nurse. She is awesome.

I rely on having people that get me up. They help me live. They could accept insurance.

I am able to use my arm a lot better than I did before. I like that they are thorough and interested in my problems. They pay a lot of attention to me.

They help me in the morning, fix me a meal, clean my kitchen, and do housekeeping. My only and biggest complaint is that they don't put things back where they found them. They are coming into a strange house and don't take the time to put things back like dishes and things in the fridge. I wouldn't do that. I have had two items stolen from my house in a year, a postal scale and binoculars.

I'd have liked them to check in with me to let me know how things were going. They needed to communicate much better.

They relieve stress off of me. The office needs to improve. They blame a lot of their problems on the caregivers when several times I've caught them in the lie.

They could have called me or another family member but there was no contact. There could have been more contact from management especially with follow up initially to see if everything was in place.

It was a little inconvenient for me. They could improve on their pricing.

It should be a positive experience, but it wasn't. The nurse was extremely unprofessional. If they are accepting infusion care patients, they need to have nurses that are trained for that. The nurses need to act more professional.

They give me my infusions. I used them in Virginia because I needed infusions. They always send me the same nurse. She's always been very good.

My wife needed someone present with her because she was bedridden and it gave me the chance to run errands and go grocery shopping. I liked that they had an ability to tailor my requirements specifically to the care that I needed.

It was nice to have someone available to help me. The nurse that I had was polite, consistent, and on time.

They made my experience positive just by being there for help. My therapist was very respectful.

I think I would lose my mind if I had to provide the care all by myself. BrightStar has been really helpful and if someone can't show up, they make arrangements for someone else to show up.

They could make his life easier by sending the same people rather than new people every time. We have had several times where the caregivers did not show up, and they did not tell us beforehand. Then, when I called, they said that they had no one to send.

She is not in a position where she is very happy with people coming in to help her. I have liked the people that work for them. They were very friendly and understanding.

They could have kept the same caretaker at my mom's house. I had to keep going over there myself to take care of my mom. When they put a caretaker with a client, they could keep the caretaker with the client. The admin staff could be more professional.

Sometimes, I am not pleased how my house is left after they've cleaned. I like the convenience of their services.

She works around my time, and when I need to get it done, she comes. The nurse that I've had has been really good.

They make a difference in my life because there are things I can't do, but they can. I have had some caregivers that were good, and others that were not so good. They are on time, and they do what they are sent here to do without any arguments.

I would like them to have constant caregivers. I would like them to communicate better.

He is not here that often, but he gets the necessary medical attention that he needs. They are communicative, and they work with our family and are flexible.

It gives me peace of mind that there is someone checking up on my Father because I live in a different state. Every time I have called and had questions, they have answered them.

It's stress-free for me, especially when I have three boys to handle. They take notes of what I want and stick to that. No matter the time of day, I can contact someone. They keep me updated and it's great.

They tell me what to do and not to do, and what to watch out for. They are very nice, and I know what is happening. I like to know what is happening before it is happening.

Every time I call and have a question, they are always knowledgeable and answer my questions. I like the scheduling and professionalism. I like that when someone is not available, they give an option where a friend or family member can take care of them, and they cut a check for them. They are always timely. I like the scheduling and professionalism.

The quality of the aides that give care to my loved one is what helps the most. We now have some excellent aides from the company. They are responsive to my concerns.

They help me the most by keeping my son alive. His condition is life threatening if he doesn't get his treatment. They have excellent nurses there that are able to give him his medications. They have really nice nurses that come out.

It is immeasurable. I couldn't live without it. They are very reliable and I like the nurses that have been sent out. Every time I call for an assessment or to change availability, they have been accommodating.

The one that comes sits with my mom and has taken it upon herself to bring things that help take care of my mom more easily. She goes above and beyond. I recommend them already. They are very professional and the caregivers and nurses are helpful and prompt and willing to help with any situation.

It gives me relief during the time I request their services. I'm able to get stuff done that I wasn't able to do in the past. They're always on time and they most definitely have provided the needs for my mother.

Everything they provide is above and beyond what I expected. They're always on time, and they are here when they say they will be here.

The facility that she uses has 24 hour care, but I was forced to add BrightStar Care on top of the care the facility provides because they said they couldn't handle her care. It is not helping me at all, besides the fact that I am paying double. They could improve their communication. Several times we have had issues that the clients wouldn't come out of the facility, but we still had to pay them.

We currently have a great aide for our morning shift, she’s a regular and dies a great job. However the night shift and weekends are a big problem. There seems to be a recurring problem of aides not showing up at all and then Brightstar cannot get in contact with them. We’ve had to wait sometimes 6-7 hours for them to find a replacement if we’re lucky. Sometimes no one shows up. Its a big problem that I thought would go away but it hasn’t, it’s gotten worse. Aides are late often as well with bad excuses as to why they’re late. They need to get a handle on all this cause we’re looking for a replacement as I write this.

It's good that I get the shot. I like the fact that I can call them or call the nurse and ask her for advice.

They helped me by giving me a little time, and they helped her with personal care. They gave excellent care and they always let me know when they were coming.

It is easier for her and for me. She has the same caregiver that she has developed a relationship with. She looks forward to her coming. They are very conscientious. They haven't dropped the ball on making sure someone is out there. Communication is good.

She helps me by giving me my medication. I think they are really good. The lady that comes is flexible and she helps me out a lot.

They should have given me more exercises. They helped me do exercises.

They help me tremendously. She helps me do things and she takes me places. I love the person I have. She's wonderful and I would recommend her to anybody. I had several before I got her which were a problem. Since I have her, I would recommend BrightStar Care to anyone as long as they have someone they like.

They have been here every day to do things I need done. They have been very receptive to my needs.

They've helped us in allowing my loved one to stay in her own home. It takes the burden off of the family members as far as her activities of daily living go. We've been using them for several years, and we've been through good and bad. They do what they say they are going to do though.

First of all, they are the ones that clean her up and that's something I can't do. They're excellent. They're on time and thoughtful. The quality of care and they are very patient.

Before them coming, my mother never had any bed sores, but now she does. They don't move her. They need to work on their communication and the aides don't know what to do. I've cancelled an aide in the past and they still sent the aide to my house. I've also asked for regular aides to be sent, and they still don't send a regular person.

Some of them were better than others. A couple of the aides we didn't care for. They stayed on their phone and weren't punctual. They aren't anything special. Some caregivers, we did not care for.

I am a 24/7 caregiver so it gives me time to go the bank and run other errands. They are dependable, on time, and friendly people.

Someone always has to be here with my loved one. I haven't had any problems with the staff showing up. They are dependable and do what they are supposed to.

She is more than I could ask for. She reminds me to take my medicine. She is good about everything. BrightStar Care tries to please me. They do the best they can.

We got BrightStar for my wife last February. It's recommended, and one that my insurance accepts. So far, their services are good, and they provide what we need at that time. Overall, the caregivers are good, they bill monthly, and they send the invoice to my email. They take care of her personal needs, and they let us know if there's a problem.

The therapist is great and to the point. She worked with me after the surgery. They helped the most with stretching and getting back to walking. They gave me confidence after the surgery. They explained to me why they did what they did.

I would never recommend them to anyone. When the client was scheduled to get shots, they needed to come on time, but they came late. They need to be more professional. The last time I had a problem getting shots, I did not feel BrightStar Care did everything they could to help. They were nowhere to be found.

The ladies were very professional and very considerate of my mom. It was a good relationship. It made a lot of difference. I think that my mom responded to their level of care, their politeness, and professional demeanor.

The services are good, but I do wish I could just have one or two caregivers instead of having four different ones. They are taking care of me until I get all the way better because I was hurt really bad.

The nurse that they sent to do the infusion knows what she's doing and if very professional. She's capable, courteous and shes bonded with my family. It's more than I expected. This is necessary for me and I forget sometimes.

The nurse that they sent is perfect and my husband is comfortable with them. The staff have been very responsive. It gives him someone else to look at for a while and it gives me a break.

The nurses are really good because of their personalities, compassion, expertise, and timeliness. They do need more nurses, though. It seems as though there is a lot of nurse turnover. They are in the home for six hours. They do come in on Saturdays, which isn't ideal because my husband is off. While she is here, she is very professional and kind. She'll watch movies with me and do her work.

BrightStar Care has sent four nurses in the last two months. I like consistency. BrightStar Care can make sure to train their caregivers better.

I have known several of the folks on the BrightStar Care team for a number of years. From recent interactions with their staff I can say that they are courteous, professional, understanding of patient needs, conscientious, committed to quality care and hiring top rate employees, and also to training of their employees as it pertains to leadership and caring for others, both personally and professionally. BrightStar Care is doing it right!

BrightStar Care was able to find a qualified, certified caregiver for my son. BrightStar Care provided good care during the week, but it was difficult to find care on the weekends.

BrightStar Care is very convenient with their hours and location. BrightStar Care has made a positive impact on my life because they have been able to allow me to go on with my day while my family is being taken care of.

BrightStar Care is reliable. BrightStar Care makes life easier because they help me.

I have recommended BrightStar Care before because they have great people working there. BrightStar Care makes my life easier, and it makes my loved one's life better.

I don't have a whole lot to say one way or the other with BrightStar Care. They only come a few times a week, and sometimes they are unreliable. The service is fulfilling. BrightStar Care is doing their job, but sometimes they don't show up, which is really frustrating. I need to always have someone to help my husband who is in a wheelchair.

I would tell a friend about BrightStar Care because it's convenient to have the help. My life is easier because I have someone to help with the clothing and bathing of my loved one. It's not as stressful as it could be.

BrightStar Care is a professional agency. The services from BrightStar Care have made life easier for me by doing what they are supposed to do.

I would tell a friend that they can trust BrightStar Care. BrightStar Care makes my life easier because they are reliable.

The office at BrightStar Care was very thorough. The caregivers helped Adele take care of her hygiene and do some light housekeeping.

BrightStar Care provides care for us periodically. I can't leave my mother home alone, so it is nice to have someone with her.

I would tell a friend that BrightStar Care is a good company because they provide dependable caregivers. BrightStar Care is very helpful because they allow me to keep working by caring for my wife.

All of my caregivers were punctual, nice, and kind. They did what they were supposed to do. BrightStar Care cooked, cleaned, and took care of me as far as getting me cleaned up and things like that.

They offer wonderful services and accomadate all the needs of my Mom which can vary week to week- we are very comfortable with their staff and are pleased with the reliabilty