BrightStar Care Chesapeake / Virginia Beach

Offers Home Care and Home Health Agencies

136 Reviews
Call (800) 973-1841
BrightStar Care Chesapeake / Virginia Beach (800) 973-1841
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Reviews of BrightStar Care Chesapeake / Virginia Beach

136 Reviews Write a review

Home Care Reviews for BrightStar Care Chesapeake / Virginia Beach

February 18, 2022

By Peggy _3

I am a current client of this provider

When I needed additional services, they added them quickly. They were really efficient.

February 09, 2022

By Katharine K

I am a current client of this provider

It has given us a peace of mind so that we can work and know someone is there to get them up and going. It has been easy to communicate with the staff.

February 07, 2022

By Debbie V_3

I am a past client of this provider

They explained what was going on for me to understand as my dad was dying. They were nice people.

January 25, 2022

By Arlene C_3

I am a current client of this provider

They send invoices to my long-term care agency. I don't have to get involved with submitting the invoice and making the payments. I like their business transactions. My caregivers have helped me the most by cooking for me and cleaning. I like that they provide caregivers on time and when needed. I like their scheduling.

January 17, 2022

By Russell A

I am a current client of this provider

I couldn't do much without them. It is important to have someone here with me to have someone and for transportation and assistance. They have given excellent care to me, all the aides are exceptional. At times they have had trouble getting someone to come out.

January 17, 2022

By Debbie M_24

I am a current client of this provider

They have been reliable and our therapist is great.

December 28, 2021

By Mary Jane M_3

I am a current client of this provider

She cooks for me, and checks me every day, and she creams my body, and makes sure my body is soft, she runs errands and buys my food, she is wonderful. I love the lady that comes, she does everything I need whenever she comes.

December 21, 2021

By Tonna P

I am a current client of this provider

The services are a huge help. We couldn't do it without them. I feel like the people who work with my mom have been very good to her. They take care of her, and they're personal.

December 16, 2021

By Michael M_43

I am a current client of this provider

Their care keeps her company and helps her get around. It's nice for her to have someone to hang out with. I like that they put in the effort to work well for us.

November 03, 2021

By Nancy D_19

I am a current client of this provider

Just them being there has helped so much. I like the personnel.

November 03, 2021

By Anonymous_5397

I am a current client of this provider

The nurse comes over and makes sure my leg is healing well. There's nothing really to improve.

October 22, 2021

By Coyne A

I am a current client of this provider

They work to identify fill ins when my caregiver is not available. I found a really good caregiver.

October 18, 2021

By Katina H_1

I am a current client of this provider

I have a lot of medical concerns. They listen to me and give me a lot of encouragement. From what I've seen about the nurses, they're very knowledgeable, friendly, and compassionate.

September 27, 2021

By Nancy _10

I am a current client of this provider

It gives my mother stimulation from other people besides myself. The caregiver are amazing and the office staff always answers all my questions.

September 25, 2021

By Janet k

I am a current client of this provider

They've allowed my husband to get some sleep at night. They have good quality and niceness.

August 26, 2021

By Denise A_5

I am a current client of this provider

They have been very helpful. I like how my mom has enjoyed the last person who has come.

August 16, 2021

By ZOE C

I am a current client of this provider

Show up and do the basic functions they need to do and work with her insurance. They generally answer the phone when I call and they send nurses out to check on things.

August 05, 2021

By Trina F

I am a current client of this provider

They have provided a caregiver who helps my mother. They could make sure that the healthcare nurse is there when needed. Sometimes they don't show up.

July 28, 2021

By Greg W_4

I am a past client of this provider

They helped her by listening to what we wanted them to do and being able to follow directions. They are personable.

July 13, 2021

By Kathy J_8

I am a current client of this provider

They are doing a good job at taking her. They cook her breakfast. It's not perfect, but they are trying. They could give me a little bit more of a heads-up when they have someone call out.

May 12, 2021

By Roderick B

I am a current client of this provider

There has been positive and constant communication from Jamie and Sally. They are trustworthy. The fact that they are sending a nurse periodically to make sure the needs haven't changed. I like that as well. I would like to see an improvement in cost. The staffing should also be improved.

May 11, 2021

By Mike B_14

I am a past client of this provider

They help her medication and meals. They were reliable and the care was prompt and quick to act and she was able to resolve bumps.

May 10, 2021

By Nwaduru E

I am a past client of this provider

They were prompt and the services were needed. We will still use them on an occasional basis for private pay.

April 22, 2021

By Dianna W

I am a current client of this provider

It allows me to work from home while she's being taken care of. I think the caregiver we have has been very dependable.

April 09, 2021

By Anne _2

I am a current client of this provider

They are helpful. They take care of things that I would normally have not thought to do. They are professional and they care when they are here.

April 07, 2021

By Anonymous_4739

I am a past client of this provider

The service gave the family members who were there staying allowed us to get out and do things that we needed to do. They did what they advertised themselves to do.

March 26, 2021

By Anonymous_3672

I am a current client of this provider

They help my mother with her ADLS. They could improve the communication and quality of their caregivers.

March 25, 2021

By Martha D_11

I am a current client of this provider

They are flexible with the schedule and they gave her a great caregiver and they send her a nurse to check up on her. I like that they have given us an amazing caregiver.

March 25, 2021

By Robert P_13

I am a current client of this provider

They have home assessments and updates that are always positive. The caregiver is knowledgeable and attentive.

March 25, 2021

By Thomas J_5

I am a past client of this provider

They were helping him get dressed in the morning. The biggest thing is the consistency in the coverage. They needed to keep sending the same person.

March 23, 2021

By Joan T_8

I am a past client of this provider

They are easy to work with and Kim was wonderful. She was caring and thoughtful. They are easy to work with and they have quality people.

February 18, 2021

By Anonymous_4525

I am a current client of this provider

The services have helped me have confidence that my father is being taken care of. I would like them to have more medical training for the caregivers. I like the staff's attitude.

February 09, 2021

By Anonymous_4494

I am a current client of this provider

They need to have better communication between workers. They need better care and more reliability.

February 05, 2021

By Charles O_4

I am a current client of this provider

I am paralyzed and so I need their help. They use the Hoyer lift. They work with me as hard as they can to meet my needs.

January 18, 2021

By Doug F_6

I am a current client of this provider

They help keep her busy. We love our caregiver Denise. They are always available and they are flexible with the schedule.

December 17, 2020

By Anonymous

I am a current client of this provider

The other lady I had ended up in the hospital, but I appreciate that they got me somebody else, so I don't have a problem. I like that I can sit there and talk to my nurse about anything. She can answer my question.

December 17, 2020

By Tom _5

I am a current client of this provider

They meet with her once a week, and they clean the house for her. I like that they work with my mother and they are flexible with the schedule.

December 11, 2020

By Ray H_6

I am a current client of this provider

They make him feel comfortable and they are courteous. I like that they are flexible with the schedule.

December 07, 2020

By Meredith (

I am a past client of this provider

The services were very frustrating and time consuming. It was a negative impact. I wouldn't recommend them because they sent different caregivers out each day. I spent more time training them than they spent actually working.

December 07, 2020

By Denise B_6

I am a past client of this provider

He was bed-bound. They did things that I couldn't do. They were polite, courteous, and came on time.

November 18, 2020

By Jemima A

I am a current client of this provider

They do my infusion for me. I really like my nurse.

November 09, 2020

By Sandy _4

I am a current client of this provider

They are not communicating with me on a regular basis. Right now I get very little feedback despite that I keep asking about it. I have no idea what's going on. They need to improve the communication.

October 27, 2020

By Maria I

I am a past client of this provider

It put my mid at ease knowing that the resident in need was being looked after. I liked their marketing representative. They are very efficient and personable.

October 22, 2020

By Brenda L_11

I am a current client of this provider

They have been doing IV IG. I haven't had any problems. She is always on time.

October 20, 2020

By Joseph F

I am a current client of this provider

The caregivers are good and they want to the right thing with the job. I like how they are consistent in sending the same caregivers.

October 19, 2020

By Karen R_12

I am a current client of this provider

They need better quality of caregivers. I would like to see the caregivers have a better work ethic, when they come out.

October 14, 2020

By John K_40

I am a current client of this provider

Having someone there to provide assistance to him is essential. I like that they are very reliable and pleasant.

October 13, 2020

By Anonymous_4108

I am a current client of this provider

They help me learn to do things that I have to do. I like 2 of the ladies that I have that come all the time.

October 13, 2020

By Pamela J_1

I am a past client of this provider

My dad wasn't receptive to the caregiver. They could have followed through with what we agreed upon and returned phone calls. Their administration is very lacking in organization and consistent communication.

September 18, 2020

By Sherry C_9

I am a current client of this provider

They give me a break. There is someone else to help out. She does meal prep. They can improve availability of backup workers.

September 10, 2020

By Karl T

I am a current client of this provider

The majority of the caregivers are very helpful. They talk and communicate with me and that makes me feel good. I think that the new caregivers need more training in how to understand how the patient feels.

September 08, 2020

By Deborah W_6

I am a current client of this provider

They took care of my mom so I could have a break. Most of the people that we interacted with showed that they care about our mom. It didn't seem like it was just a job for them.

September 08, 2020

By Shannon S_3

I am a current client of this provider

I've requested care ten times and I've only gotten the care three times. The problem with BrightStar is they don't have enough people available.

August 25, 2020

By deborah b

I am a past client of this provider

They helped the most with providing companionship for my mom. She was happy to have someone with her 24 hours a day. I like the people they sent. They were very nice and took good care of my mother.

August 14, 2020

By Michelle &

I am a past client of this provider

It's not BrightStar's fault. You can't force a lady to get in the shower or to eat, so I don't know what else they could have done. I don't blame BrightStar, I blame my mother-in-law for not allowing them to do more for her. The girl could sit and visit with her and they had a lot to talk about. She was clean and friendly.

July 23, 2020

By Lakesha

I am a current client of this provider

They are on time. I like their professionalism.

July 13, 2020

By Shonette J

I am a past client of this provider

They were helpful when I was in my wheelchair and couldn't get around on my own. I would have liked for them to help more around the house. I would like more consistency in caregivers.

June 22, 2020

By Allan M

I am a current client of this provider

They have sent me good helpers. They are efficient.

June 22, 2020

By Katherine H_4

I am a current client of this provider

She keeps in touch with me after she has been here and checks on how I am feeling after the infusion. She I will get in touch with my doctor if something isn't right. I hope I never lose my nurse. She is awesome.

May 23, 2020

By Anonymous_3738

I am a current client of this provider

I rely on having people that get me up. They help me live. They could accept insurance.

May 21, 2020

By Patsy T

I am a current client of this provider

I am able to use my arm a lot better than I did before. I like that they are thorough and interested in my problems. They pay a lot of attention to me.

May 13, 2020

By Gordan M

I am a current client of this provider

They help me in the morning, fix me a meal, clean my kitchen, and do housekeeping. My only and biggest complaint is that they don't put things back where they found them. They are coming into a strange house and don't take the time to put things back like dishes and things in the fridge. I wouldn't do that. I have had two items stolen from my house in a year, a postal scale and binoculars.

April 16, 2020

By Andrea C_3

I am a past client of this provider

I'd have liked them to check in with me to let me know how things were going. They needed to communicate much better.

April 15, 2020

By Elizabeth K_12

I am a current client of this provider

They relieve stress off of me. The office needs to improve. They blame a lot of their problems on the caregivers when several times I've caught them in the lie.

April 09, 2020

By Pam A_2

I am a past client of this provider

They could have called me or another family member but there was no contact. There could have been more contact from management especially with follow up initially to see if everything was in place.

April 08, 2020

By Anonymous_3664

I am a past client of this provider

It was a little inconvenient for me. They could improve on their pricing.

March 12, 2020

By Mary B_83

I am a current client of this provider

It should be a positive experience, but it wasn't. The nurse was extremely unprofessional. If they are accepting infusion care patients, they need to have nurses that are trained for that. The nurses need to act more professional.

March 06, 2020

By Vicki S

I am a current client of this provider

They give me my infusions. I used them in Virginia because I needed infusions. They always send me the same nurse. She's always been very good.

February 21, 2020

By Carl _1

I am a past client of this provider

My wife needed someone present with her because she was bedridden and it gave me the chance to run errands and go grocery shopping. I liked that they had an ability to tailor my requirements specifically to the care that I needed.

February 13, 2020

By Rendall H

I am a current client of this provider

It was nice to have someone available to help me. The nurse that I had was polite, consistent, and on time.

February 12, 2020

By Vanessa J_1

I am a past client of this provider

They made my experience positive just by being there for help. My therapist was very respectful.

December 12, 2019

By Debra L_4

I am a current client of this provider

They could make his life easier by sending the same people rather than new people every time. We have had several times where the caregivers did not show up, and they did not tell us beforehand. Then, when I called, they said that they had no one to send.

November 16, 2019

By Janet C_10

I am a past client of this provider

She is not in a position where she is very happy with people coming in to help her. I have liked the people that work for them. They were very friendly and understanding.

November 11, 2019

By Debra W_5

I am a past client of this provider

They could have kept the same caretaker at my mom's house. I had to keep going over there myself to take care of my mom. When they put a caretaker with a client, they could keep the caretaker with the client. The admin staff could be more professional.

November 07, 2019

By Sherita P

I am a current client of this provider

Sometimes, I am not pleased how my house is left after they've cleaned. I like the convenience of their services.

October 11, 2019

By Angela B_4

I am a current client of this provider

She works around my time, and when I need to get it done, she comes. The nurse that I've had has been really good.

October 07, 2019

By Frankie J

I am a current client of this provider

They make a difference in my life because there are things I can't do, but they can. I have had some caregivers that were good, and others that were not so good. They are on time, and they do what they are sent here to do without any arguments.

September 06, 2019

By Denise U

I am a current client of this provider

I would like them to have constant caregivers. I would like them to communicate better.

August 09, 2019

By Byron M_1

I am a current client of this provider

He is not here that often, but he gets the necessary medical attention that he needs. They are communicative, and they work with our family and are flexible.

August 09, 2019

By Sherry S_4

I am a current client of this provider

It gives me peace of mind that there is someone checking up on my Father because I live in a different state. Every time I have called and had questions, they have answered them.

July 19, 2019

By Leighann D

I am a current client of this provider

It's stress-free for me, especially when I have three boys to handle. They take notes of what I want and stick to that. No matter the time of day, I can contact someone. They keep me updated and it's great.

July 19, 2019

By Anonymous_2173

I am a past client of this provider

They tell me what to do and not to do, and what to watch out for. They are very nice, and I know what is happening. I like to know what is happening before it is happening.

June 14, 2019

By Detrae W_1

I am a current client of this provider

Every time I call and have a question, they are always knowledgeable and answer my questions. I like the scheduling and professionalism. I like that when someone is not available, they give an option where a friend or family member can take care of them, and they cut a check for them. They are always timely. I like the scheduling and professionalism.

June 14, 2019

By Cindy P_1

I am a current client of this provider

The quality of the aides that give care to my loved one is what helps the most. We now have some excellent aides from the company. They are responsive to my concerns.

June 14, 2019

By James M_5

I am a current client of this provider

They help me the most by keeping my son alive. His condition is life threatening if he doesn't get his treatment. They have excellent nurses there that are able to give him his medications. They have really nice nurses that come out.

May 10, 2019

By Kenneth M

I am a current client of this provider

It is immeasurable. I couldn't live without it. They are very reliable and I like the nurses that have been sent out. Every time I call for an assessment or to change availability, they have been accommodating.

April 09, 2019

By Amy B_8

I am a current client of this provider

The one that comes sits with my mom and has taken it upon herself to bring things that help take care of my mom more easily. She goes above and beyond. I recommend them already. They are very professional and the caregivers and nurses are helpful and prompt and willing to help with any situation.

March 21, 2019

By Johnjalynn M

I am a current client of this provider

It gives me relief during the time I request their services. I'm able to get stuff done that I wasn't able to do in the past. They're always on time and they most definitely have provided the needs for my mother.

March 13, 2019

By Terry D_1

I am a current client of this provider

Everything they provide is above and beyond what I expected. They're always on time, and they are here when they say they will be here.

February 25, 2019

By Suzanne P_4

I am a current client of this provider

The facility that she uses has 24 hour care, but I was forced to add BrightStar Care on top of the care the facility provides because they said they couldn't handle her care. It is not helping me at all, besides the fact that I am paying double. They could improve their communication. Several times we have had issues that the clients wouldn't come out of the facility, but we still had to pay them.

February 04, 2019

By scorp

I am a current client of this provider

We currently have a great aide for our morning shift, she’s a regular and dies a great job. However the night shift and weekends are a big problem. There seems to be a recurring problem of aides not showing up at all and then Brightstar cannot get in contact with them. We’ve had to wait sometimes 6-7 hours for them to find a replacement if we’re lucky. Sometimes no one shows up. Its a big problem that I thought would go away but it hasn’t, it’s gotten worse. Aides are late often as well with bad excuses as to why they’re late. They need to get a handle on all this cause we’re looking for a replacement as I write this.

January 16, 2019

By Marshall S

I am a current client of this provider

It's good that I get the shot. I like the fact that I can call them or call the nurse and ask her for advice.

December 15, 2018

By Deitriet C

I am a past client of this provider

They helped me by giving me a little time, and they helped her with personal care. They gave excellent care and they always let me know when they were coming.

December 10, 2018

By Phyllis C

I am a current client of this provider

It is easier for her and for me. She has the same caregiver that she has developed a relationship with. She looks forward to her coming. They are very conscientious. They haven't dropped the ball on making sure someone is out there. Communication is good.

October 24, 2018

By Garland L

I am a current client of this provider

She helps me by giving me my medication. I think they are really good. The lady that comes is flexible and she helps me out a lot.

September 17, 2018

By Keith C_1

I am a past client of this provider

They should have given me more exercises. They helped me do exercises.

August 08, 2018

By Mary C. R

I am a current client of this provider

They help me tremendously. She helps me do things and she takes me places. I love the person I have. She's wonderful and I would recommend her to anybody. I had several before I got her which were a problem. Since I have her, I would recommend BrightStar Care to anyone as long as they have someone they like.

July 19, 2018

By Howard T

I am a current client of this provider

They have been here every day to do things I need done. They have been very receptive to my needs.

June 27, 2018

By Dawn M

I am a current client of this provider

They've helped us in allowing my loved one to stay in her own home. It takes the burden off of the family members as far as her activities of daily living go. We've been using them for several years, and we've been through good and bad. They do what they say they are going to do though.

June 20, 2018

By carol k_4

I am a current client of this provider

First of all, they are the ones that clean her up and that's something I can't do. They're excellent. They're on time and thoughtful. The quality of care and they are very patient.

June 14, 2018

By Sandra W_5

I am a current client of this provider

Before them coming, my mother never had any bed sores, but now she does. They don't move her. They need to work on their communication and the aides don't know what to do. I've cancelled an aide in the past and they still sent the aide to my house. I've also asked for regular aides to be sent, and they still don't send a regular person.

May 29, 2018

By Anonymous

I am a past client of this provider

Some of them were better than others. A couple of the aides we didn't care for. They stayed on their phone and weren't punctual. They aren't anything special. Some caregivers, we did not care for.

May 25, 2018

By Adriana J

I am a current client of this provider

I am a 24/7 caregiver so it gives me time to go the bank and run other errands. They are dependable, on time, and friendly people.

May 11, 2018

By Mona

I am a current client of this provider

Someone always has to be here with my loved one. I haven't had any problems with the staff showing up. They are dependable and do what they are supposed to.

May 10, 2018

By Joan K

I am a current client of this provider

She is more than I could ask for. She reminds me to take my medicine. She is good about everything. BrightStar Care tries to please me. They do the best they can.

May 04, 2018

By Joseph

I am a current client of this provider

We got BrightStar for my wife last February. It's recommended, and one that my insurance accepts. So far, their services are good, and they provide what we need at that time. Overall, the caregivers are good, they bill monthly, and they send the invoice to my email. They take care of her personal needs, and they let us know if there's a problem.

April 25, 2018

By Tammy J

I am a past client of this provider

The therapist is great and to the point. She worked with me after the surgery. They helped the most with stretching and getting back to walking. They gave me confidence after the surgery. They explained to me why they did what they did.

April 06, 2018

By Durand E

I am a current client of this provider

I would never recommend them to anyone. When the client was scheduled to get shots, they needed to come on time, but they came late. They need to be more professional. The last time I had a problem getting shots, I did not feel BrightStar Care did everything they could to help. They were nowhere to be found.

March 20, 2018

By Karen J

I am a past client of this provider

The ladies were very professional and very considerate of my mom. It was a good relationship. It made a lot of difference. I think that my mom responded to their level of care, their politeness, and professional demeanor.

March 20, 2018

By Robert H_23

I am a current client of this provider

The services are good, but I do wish I could just have one or two caregivers instead of having four different ones. They are taking care of me until I get all the way better because I was hurt really bad.

March 14, 2018

By John W_10

I am a current client of this provider

The nurse that they sent to do the infusion knows what she's doing and if very professional. She's capable, courteous and shes bonded with my family. It's more than I expected. This is necessary for me and I forget sometimes.

March 14, 2018

By Nancy E

I am a current client of this provider

The nurse that they sent is perfect and my husband is comfortable with them. The staff have been very responsive. It gives him someone else to look at for a while and it gives me a break.

March 07, 2018

By Lynda H

I am a current client of this provider

The nurses are really good because of their personalities, compassion, expertise, and timeliness. They do need more nurses, though. It seems as though there is a lot of nurse turnover. They are in the home for six hours. They do come in on Saturdays, which isn't ideal because my husband is off. While she is here, she is very professional and kind. She'll watch movies with me and do her work.

December 15, 2017

By Angela S

I am a current client of this provider

BrightStar Care has sent four nurses in the last two months. I like consistency. BrightStar Care can make sure to train their caregivers better.

December 08, 2017

By Jeffrey WB

Other

I have known several of the folks on the BrightStar Care team for a number of years. From recent interactions with their staff I can say that they are courteous, professional, understanding of patient needs, conscientious, committed to quality care and hiring top rate employees, and also to training of their employees as it pertains to leadership and caring for others, both personally and professionally. BrightStar Care is doing it right!

December 07, 2017

By Sabrina H

I am a past client of this provider

BrightStar Care was able to find a qualified, certified caregiver for my son. BrightStar Care provided good care during the week, but it was difficult to find care on the weekends.

November 21, 2017

By Torria W

I am a current client of this provider

BrightStar Care is very convenient with their hours and location. BrightStar Care has made a positive impact on my life because they have been able to allow me to go on with my day while my family is being taken care of.

November 21, 2017

By Jay R

I am a current client of this provider

BrightStar Care is reliable. BrightStar Care makes life easier because they help me.

November 16, 2017

By Doug M

I am a current client of this provider

I have recommended BrightStar Care before because they have great people working there. BrightStar Care makes my life easier, and it makes my loved one's life better.

November 14, 2017

By Mrs. S_4

I am a current client of this provider

I don't have a whole lot to say one way or the other with BrightStar Care. They only come a few times a week, and sometimes they are unreliable. The service is fulfilling. BrightStar Care is doing their job, but sometimes they don't show up, which is really frustrating. I need to always have someone to help my husband who is in a wheelchair.

November 08, 2017

By Kenneth D_3

I am a current client of this provider

I would tell a friend about BrightStar Care because it's convenient to have the help. My life is easier because I have someone to help with the clothing and bathing of my loved one. It's not as stressful as it could be.

October 24, 2017

By Dearthur D_1

I am a current client of this provider

BrightStar Care is a professional agency. The services from BrightStar Care have made life easier for me by doing what they are supposed to do.

October 20, 2017

By Edward H_1

I am a current client of this provider

I would tell a friend that they can trust BrightStar Care. BrightStar Care makes my life easier because they are reliable.

October 13, 2017

By Adele P

I am a past client of this provider

The office at BrightStar Care was very thorough. The caregivers helped Adele take care of her hygiene and do some light housekeeping.

October 13, 2017

By Edith L_1

I am a current client of this provider

BrightStar Care provides care for us periodically. I can't leave my mother home alone, so it is nice to have someone with her.

September 27, 2017

By Aaron M

I am a current client of this provider

I would tell a friend that BrightStar Care is a good company because they provide dependable caregivers. BrightStar Care is very helpful because they allow me to keep working by caring for my wife.

September 19, 2017

By Dwight R

I am a past client of this provider

All of my caregivers were punctual, nice, and kind. They did what they were supposed to do. BrightStar Care cooked, cleaned, and took care of me as far as getting me cleaned up and things like that.

March 31, 2012

By mighty

I am a current client of this provider

They offer wonderful services and accomadate all the needs of my Mom which can vary week to week- we are very comfortable with their staff and are pleased with the reliabilty
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BrightStar Care Chesapeake / Virginia Beach

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