BrightStar Care Edmond / Oklahoma City Oklahoma City, OK

Dee_1

She works well with my mom. My mom can't drive. She depends on me, and my brothers to get out. The person we have, Jessica, is so good with my mom. My mom has dementia.

John L

I have been with BrightStar continuously for almost 10 years. During that time, I have received excellent personalized service, especially from my superior caregivers, Debbie and Tanya. A nurse care manager visits me periodically to determine any changes needed for my service assistance, which is reassuring. BrightStar immediately responds with corrective action or replacement if a caregiver doesn't work out for any reason.

Camellia O

They have added to her quality of life. I like that the communication is excellent.

Wendy M_13

They assist with daily activities. They're dependable.

Charlene W_5

They help him shower and free me up a little bit. They were prompt in getting someone out to us, and the caregivers were a great help.

Cynthia T_4

It was requested by the assisted living for her to have additional care. They were very easy to get a hold of and were accommodating because the hours changed.

Barbara_4

Having a company coming in there to do home care is huge for my parents. It provides less stress to do basic tasks. My mother is a very tough customer, and she has very strong opinions. They managed her with kindness to help her work through some anxiety issues.

Margie K_7

Instead of asking her if she wants to get up, the caregivers need to phrase it as a statement and not a question. What I like the most about the agency is that the administrative staff is very responsive.

Floyd C

They are a big help for me because I had a lot of surgeries and medical conditions, and they give me all my hours. In my opinion, it is not the top of service.

Debi H_1

I was really scared when I first came home. I thought the help they gave would be like the care you get in a nursing home, but I actually always felt comfortable when they started showing up. Within three days with them, I had improved more than I had in months in assisted living. They were always here, they always showed up, they were all professional, and they knew what to do.

Diana C_10

I like that the main girl would call and keep me informed. I was very happy with them and liked the friendliness.

Alex M_4

They were exactly what we needed at the time. I like that they made my grandmother was comfortable with the caregiver.

Stephanie C_9

When they were there, they were great. They helped him with whatever he needed. They were usually pretty great, except when they were late.

Glenda R_5

It helps him with his daily care. It gives me an opportunity to run errands. They are prompt. Their communication through text or phone is very good. I am in the loop.

Anita F_4

They knew what to do. All the people that they sent seemed to be professional.

Vicki D_5

The caregivers were not giving the mother support she needed. The caregivers broke my mother's washing machine. We discontinued service at the end of February.

Pam B_15

They give me peace of mind. We love Debbie, my dad's caregiver.

Songhai S

I can actually do my work, knowing my mother is taken care of. I like if a provider is not available, they have the resources to send a replacement.

Jonette P

The client was uncomfortable at first because of the first experience we had, but it got better as we went. They make sure that they fed him the foods that I left for him. I like that they are Joint Commission Certified.

Jenny M_4

The caregiver is willing to help. My mom is happy with them.

Janet F_18

I think it's impacted her positively because she lives alone. I like the communication and care.

Anonymous_6441

They keep checking in to make sure everything is okay. I like that they have great caregivers.

Ashley G

They can make my life easier with the same reasons from first question. The people did not show up on time, and a couple of the people smoked.

Maranda M

The agency has great caregivers and gives me peace of mind. I like their reliability and their flexibility.

Anonymous_2315

I like the people being sent to the client's home. I like the new owner.

Kelly D_6

They could correct the billing because of the times the caregivers are showing up. I would like if they improved on being here on time.

Sharon W_19

I like that they have been dependable and have shown up when we need them.

Gloria K_6

They could find better fit caregivers for my mom. They were very responsive, and they were always available and helpful.

Tom G

They help me a lot. They help me by being polite and they try to help me if I am having a good day. I like that they are on time and they do what they say.

Amanda N_1

They need to communicate more to me. They did not tell me about my grandmother. They do not have consistent workers.

Noel _1

They could have send someone who was more willing and knowledgeable. I would like more knowledgeable nurses.

Anonymous_5190

We needed someone to be there with her since we weren't near her. They had issues with staffing the times that we needed.

Brian M_11

Some of the caregivers made Harriet's experience a lot worse than if we didn't have them at all. They weren't able to provide help consistently, and we had a false positive for COVID which raised our rates, and they never changed it.

Holly K_2

They do a lot of things for me. They are really great. The aide that comes is wonderful.

Anonymous_1179

The dignity that he regained by having help was wonderful. the caregiver was always on time and was very friendly but very professional. She's a too notch caregiver. I liked this agency because the caregiver was a wonderful person. I also know someone in the company so I know how well it's run and I was impressed with every aspect.

Lee H_5

The care that they provide allows me to get away. They do a pretty good job. I would recommend them. The people they send tend to be knowledgeable.

ckckjones

The leadership and staff at Brightstar Care (Edmond, OK) have been an incredible help to our family during a difficult and challenging time. Everyone we worked with was patient and supportive. The care staff that stayed with our mother were kind and cooperative with the needs of both my mom and our family. They were consistently on-time, very skilled, professional, and effective in their role. I can’t imagine having to navigate these circumstances without having a team like Brightstar Care behind us.

Misty S

They are friendly and treat me well. I like that they are prompt and I have everything I need. Everything was explained well.

Monique J

They have really helped my mom by giving her breaks so that she can take time off and do other things. They could be consistent in their staffing.

Rebecca _2

They were very quick to have someone there for her. If there were to be any changes, the staff would let me know ASAP. I liked that they were very quick to respond if we needed someone. The last time I called, it was last minute care that was needed and they got someone started with us a few hours after we called.

Katie W_1

It was a huge convenience. We got great services from them. I got the peace of mind knowing someone was taking care of my aunt. The caregiver became a good friend, but it was hard communicating with what we needed done at first. They thought my aunt was more coherent than she was and let her do some things. I would recommend them because they were one of the only places that responded to us and provided care for COVID. They turned things around for us within a day.

William "_9

My mom was happy with them and they did a good job with her. I would recommend them because we had no problems with them.

Jonathan W_2

They have some really good aides and I haven't had any issues with them. I like that they are helpful about getting someone out here to help me.

Dorothy T_12

They were much needed, with their physical therapy starting quickly. I liked that they were very personable and nice to me.

Beth C_10

I would have liked them to show up when they were supposed to. The services allowed me to sleep at night. On 4 of the last 5 days we needed care the aides never showed up. When they showed up they were excellent caregivers.

Omega R

They send us the same person all the time. They are always punctual.

Anonymous_4451

It was needed at the time, I had to have someone to empty the toilet and such. It allowed my husband to work for as much as we could afford. I never got the same caregiver, so I never had a relationship with anybody. Some wore masks, some wouldn't. Some were not timely, my husband had to wait on them.

Elisha B

They work around our schedule and we work around his as well. They have a great nursing staff that knows what they are doing and are on top of everything. They are very helpful if we have any issues at all.

Anonymous_4458

It is always a comfort to know that they are here. They could improve on their scheduling.

Ramon A_1

Everything they did helped. Nothing stood out to me, though. They have great personnel there and they do well.

ANGELICA O

Being able to be there and sending the text to work with my babysitter when I'm out of town. I like that their people are consistent even though they have other jobs, and as a result they have a greater knowledge base than just going into homes and doing infusions.

Amber A_1

They have made a huge difference for us. They are never in a hurry. I like that someone always shows up.

Angela J_3

He knows he will not be alone throughout the day. Their company gives him comfort. This agency communicates with me. They keep me informed about changes or concerns.

Rena W_1

I feel like they're really helping me. If I was here by myself, I wouldn't be able to do everything I'm doing. You know they're coming so it motivates you to try harder. I like that they're really good about scheduling around my doctor appointments or other things I have going on.

Noelene M

They need to ask the patients what else they would like done instead of sitting on their cellphones. I think that the aides need to have a little more initiative. My mom is a very quiet person and won't tell them what to do. They need to ask her what else to do.

Deryl W

They took good care of me and showed up when they said they would. They seemed to have their act together.

Delbert K

The physical therapist was very nice and helpful. Everybody was very nice and they took care of me.

Anonymous_4130

At the beginning they helped with transfers, showers and getting dressed. Some of the caregivers are good and some are bad.

Anonymous_4152

Some of the caregivers didn't want to be as mobile as he wanted to be. He wanted to walk a lot. I would have liked more data on the nurses record and what they were doing.

Sherry B_10

We were in a tragedy and knowing that we had someone who could take care of things was great. I liked all the caregivers and didn't have any issues with any of them. The agency was very responsive and so we had to have a caregiver immediately and they were very good at doing that.

Jeff A_1

At the moment it was very important. We needed someone with me. I thought they were doing just fine.

JoAnn W

They need to be trained in what I need. Their girls need more training.

Rita H_1

It keeps me from having to go to the hospital every month. I like my nurse in particular. She is great.

Sandy J_4

They have given me an ease of mind knowing they are helping him. We have had excellent care with everyone except one of them.

Robert "_9

I am the full time caregiver so the services let me have free time to run errands. They try to match personalities of the client and caregiver.

Judy J_3

Their help in general has made our lives easier. They need to show up on time. Their personnel needs to get to work on time.

Anonymous_3097

The caregivers do things for me that I can't do myself. So far the services have been good for me.

Stanley M_2

I only get them once every month or two. They come out to the house and for the most part I have had a good experience, they are polite and courteous.

Cindy _2

They made life easier for me by having good communication. They are responsive and provide good nursing care.

Joel &

She doesn't come very often and she hasn't been here since COVID started, but when she was coming it was two evenings a month. It helped her dad and I because we got to leave the house together. I have really liked the nurse that they provided and the ease of payment.

Michael A_9

The PT and the OT has been the most helpful. They just come out and do their job.

Anonymous_3711

They could been better at asking me what they could do to help me and stuff like that. They could have better help.

Jane S_17

They helped the most by coming down and sitting with my husband when I needed it. Everyone is very friendly, nice, and they took good care of my husband.

Harold L_1

The fact that they could help me with the things that he couldn't do and could give me a break to do the things that I needed. I could call up at any time and they took care of everything.

Kimberly B_1

I could not leave my father by himself. They can improve with the scheduling because it was always a challenge. There was always a lack or misfire somewhere in scheduling.

Mike F_7

We just had one day where someone didn't show up. It was a positive experience overall. They were delightful.

Tami L_1

My hands were tired and I had to have someone there for 24 hours while we had her moved. They were extremely friendly and helpful to my mother.

Anonymous_3351

They do things that I don't know or have time to do. I like the nurses that come. They are super. They show how much they are there because they care.

Billy G

The impact has been significant. They're doing everything we need them to do. I like the quality of the caregivers.

Anonymous_1893

She takes care of my husband. My husband feels comfortable with a nice, high-quality, trustworthy lady. I trust her to take care of him so I can leave the house. We are so blessed that we have a wonderful lady that comes and sits with my husband. I completely trust her. She is a fine Christian Woman.

Joanie C_1

It allows my dad to leave and get errands done. I have no complaints right now, and they seem to do everything that my dad asks them to do. We had Jennifer and she was really great. We haven't been doing it too long, and when I call to schedule or have called to see what is going on, they are always answering my questions.

Joan K_13

When they do not show up when they can't find my place, they have a poor impact on my life. They usually have trouble finding my place every time.

Joy C_1

We only have them limited for time. I can actually get more things done and have more help with my husband, since he is in a wheelchair. I get more help with them than when I am alone. They follow through, and they always send someone if there is a cancellation.

Robert _5

She is doing quite well. They are there whenever I need them. They take care of me anytime I call, and everything has been easy and quick. Anytime I need assistance, they are always there answering my texts or phone calls.

Anonymous_2475

We did receive one or two people, but they were not easily connecting with my mother. I like that most of the people we had were very good.

Jeff W_4

They have had good quality people who relate well to my mother and seem to care. They haven't shown up a few times so that would be it.

Anonymous_2273

There is not a lot that they have to do for us. They are committed to being timely, showing up, and doing what he needs. They were timely when they were here.

Sabrina T

They supported his safety. I don't feel like they interacted with him very much. It wasn't very social. They communicate very well. They were consistent.

Jody G

They made it so that I could go home and rest. They were available ASAP.

Heather S_1

I enjoyed it when the caregiver came over. She was just really fun to talk to while she was doing stuff with my ankle. The ladies that worked with me were really nice, down-to-earth, easy to talk to, and felt like a neighbor or aunt.

Orville J

They have bathed him and they clean up for him in his room. They are friendly and they do great work.

Jeremy A

They are doing all that they can do in the situation. They provide companionship and stand by assistance. I like that they are easy to work with, they communicate well, and they are reliable.

Samantha _1

They have helped us with our patients and provide the care that we can't for our patients at the hospital. They are easy to work with and provide great care.

Mike _1

They made sure someone was available to take care of her at home, at a moment's notice. I like the caregivers and the staff because they did a wonderful job of helping me through that process.

Janice B_3

They helped out the most by helping my wife maintain her disease, and it didn't get worse. I liked the nurse. She was very efficient and good.

Krystal W

They communicate really well with us. Their staff is really attentive to my loved one.

Boydkin

They made my loved one feel comfortable and they helped me take better care of my loved one. I liked that they were patient, they knew their job and were kind and compassionate.

Beverly F_1

The caregiver keeps my mother engaged. That's a lot more than I do. I like everything so far. They found me a companion for my mother who is a good person.

Tawni L

We have peace of mind that he's being cared for when we can't be there. We aren't stressed from constantly having to be there to take care of him. One of our caregivers in particular has gone above and beyond. She does everything on the plan plus more.

Thelma W_2

I really need it. They have excellent workers who are always on time and are kind and respectful.

John W_22

They help with everything they do from the time they walk in the door till the time they leave. They have a good quality of caregivers.

Lillian _4

It has an impact on my life because whatever they do for him I don't have to do it. The aides do more than just bathe him, they straighten up the area and are very polite.

Anonymous_947

The medical procedures are very good, but the people that give me the medical procedure are less than competent. I'd like someone who has some experience giving this procedure. The people they send out here have never given anybody the medical procedure I needed and they know nothing aboutthem. I wasn't very satisfied with that.

Tommy J_1

There's nothing you can do to me. I think I have the best service as far as BrightStar Care has. I don't want to rate someone higher because I don't want anyone to think that they maxed out and don't have anything to improve. They are nice and give me good help. They do well working with me after my surgeries. They are patient in working with me.

Jim W_12

With her specific circumstances, they could not have had a greater impact because her condition rapidly declined through no fault of the company. The people were very nice and seemed like they cared.

Angela B_1

They were checking on them and made sure that my dad was clean, fed, and he was changed at least once a day. The nurses who came out were very caring and they called us personally to know how my mom and dad are doing.

De'Niece D

It helped him when they were there, but they just didn't show up much. I disliked the inconsistency.

Herman S

She assisted in anyway that she could. We worked as a team. The caregiver was perfect. She came in, did her job, and was very polite.

Rick E_1

The caregivers have just been there to take care of her. They are really good about caring for people.

Meagan S

Our nurse lets us call her whenever we need her. I love our nurse.

James H_13

They are helpful. I appreciate their willingness to do anything they can to make me feel comfortable.

Landy M

I couldn't function without them. They provide attention and they are caring. They provide excellent service.

Betty D

They take good care of me and my wife. Everything is good. We have a clean house and a clean bed.

Linda O_4

When they were sent things like band-aids, they would get straight on it. I didn't have any problems. They were pretty good with me. The nurses came when they were supposed to come.

Gilbert M

They came after surgery to help me and did a great job. They are punctual and are very professional and are always there.

William S

There is no impact. They're aren't convenient. They don't do much when they come here. I went to the hospital for a month and since I've been home, they've not come yet.

Chong G

Whatever she asked, they would do. The people that came were good, but it would have been better if the person coming would stay consistent.

Larry B

I loved the girl that came out here. I got personal service. She visited with me, went walking with me, and was very personable.

Donald N

The staff is very caring and do their jobs well. The services help my husband to get on his feet, so he can walk correctly.

Sharon G

They didn't send the correctly trained person who would be able to provide the services I needed. After my knee replacement surgery, I needed help around the house doing a little housework, getting dressed and bathed, and fixing lunch. The person they sent didn't truly understand what it was she was supposed to do. There were some things I asked, and she let me know she did not do that like vacuuming. She was a lovely young woman, but she needed more training to do the job that was needed. She could have helped me more with some light housework, like vacuuming or doing a small load of laundry. I didn't ask her to do a lot. She could have taken initiative to fix me lunch. If someone is hired as a caretaker, that means they need to take care of an ill person like me who is in a lot of pain. She was not intuitive enough to understand that. We had a hard time communicating.

Tim S_5

They've been getting the job done and they've been doing it well. It just works for us. I used to drive my grandparents to appointments, but due to my schedule, I couldn't do that. It helps to have someone to do that and give me free time.

Bette G

BrightStar Care was good. Everyone from BrightStar Care was really nice and did a little to help other family members. They were nice, courteous, and respectful. I'm still working, so BrightStar Care would help make meals and care for my mom. They helped with laundry. It took a lot of burden off my mom.

Gene T

BrightStar Care was good when I would call them and direct me to someone that could help me. The caregivers would make sure that my loved one's room and clothes were clean.

Levon H

BrightStar Care is a courteous and their caregivers get the job done. I use the services from BrightStar Care to administer shots for me.

Kim V_2

I would tell others that BrightStar Care calls us and inquires about my satisfaction. They reach out on a regular basis and ask how we are doing. The services are for my wife and mother-in-law. The services provides assistance to my family members.

Anonymous_1094

The BrightStar Care provider had issues that were unfortunate. They came at a time when I had to leave, and there was a problem that I came back for. The caregiver wasn't very stable. When I was here, we went through quite a few caregivers. There seemed to be confusion with the person assigning the caregivers. I would tell them I need someone a specific day and time and the person would show up on the wrong day. I would call and ask for somebody, and my calls were not getting returned. I am impressed with the owners of the company, however.

Ilona C

BrightStar Care is very patient and personal. I was glad to have them back. BrightStar Care's services have enabled me to function because I can hardly walk and they're a big help.

Paul D

BrightStar Care cleans my house for me because I cannot carry anything. The caregivers do for me things that I cannot do.