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Visiting Angels - Lorain, OH Lorain, OH

6145 Park Square Dr #4, Lorain, OH 44053

(800) 558-0653 (Caring Family Advisor™)

3.8

(7 reviews)

Offers Home Care

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Visiting Angels - Lorain, OH

Lorain, Ohio 44053


3.8

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Reviews of Visiting Angels - Lorain, OH in Lorain, Ohio

3.8

(7 reviews)

    pawshoot

    2

    November 10, 2023

    I am a past client of this provider

    This company owes us a refund for the unused porrtion of our initial deposit. The don't seem to be willing to issue the refund. It has been over a month , waiting...

    Provider Response

    Hi there, We would like to get some more details about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us to discuss this further.

    Don't Use This Company

    1

    August 10, 2021

    I am a past client of this provider

    We hired this company to take care of my aging mother for nine hours a day while I worked. Keep in mind, we had set hours that rarely changed. The caregivers repeatedly showed up late...up to two hours late on many different occasions. They also sent people to care for my mother who were not trained properly. My mother is 81 and recently broke her hip. So when the Visiting Angels caregivers went outside for a smoke break and let my mother take a shower by herself, I realized this was a dangerous situation. The caregivers from Visiting Angels Lorain also moved rugs around and placed them in locations that my mother's walker would catch and create a fall hazard. Moving on to medications, they crushed pills even when the bottle said "Do Not Crush." One of the caregivers also helped my mother clean out her closet even after my wife had told her not to. The Visiting Angels caregiver ended up taking a bunch of my mother's designer purses and clothes...some of which still had the tags on them. I had several conversations with the supervising nurse and she apologized profusely and said she would work to get things in line. Unfortunately, the other Visiting Angels caregivers didn't care as much as she did. After four weeks of giving Visiting Angels time to improve, I finally decided it was unsafe to keep them as my mother was being left in unsafe conditions. I told the owner, Aaron, that I was canceling the service contract due to their inability to perform and that I was afraid for my mother's safety. He said he was keeping my mother's $3400 deposit because we didn't give two weeks notice. I told him the contract was no longer good since they failed to live up to their own contract, showing up late and leaving my mother in unsafe conditions. The owner still kept my 81 year old mother's money. Very sad. I would urge other folks looking to take care of a loved one to go elsewhere. Visiting Angels of Lorain, a.k.a. Olson Homecare LLC, is a company to avoid at all costs.

    nmaude

    5

    May 14, 2018

    I am a current client of this provider

    I am a client of Visiting Angels. I am very pleased with the caregivers I have. They are compassionate and caring and I love my angels very much.

    Lexiw

    5

    December 19, 2017

    I am a current client of this provider

    Thank you again for excellent service! We love our care taker. She is truly a godsend!

    Morley

    5

    October 4, 2017

    I am a past client of this provider

    Visiting Angels took very good care of my mother for over a year. We absolutely loved our aide and would highly recommend this agency! You all are truly Angels.

    edawson

    5

    September 27, 2017

    I am a current client of this provider

    Wonderful company! We have used them for over a year and love the service.

    Caring78181550

    4

    February 26, 2014

    I am a past client of this provider

    I just used Visiting Angels for over a two-hour period. They were very easy to work with and very accommodating. Even for short time, they were very responsive.

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    About Visiting Angels - Lorain, OH in Lorain, Ohio

    Visiting Angels - Lorain, OH is a Senior Care provider in Lorain, Ohio that offers residents Home Care services. Contact Visiting Angels - Lorain, OH for more details on services and rates.

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