BrightStar Care Asheville Asheville, NC
1340F Patton Ave., Asheville, NC 28806
4.5
(248 reviews)
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Provider Comparison
Reviews of BrightStar Care Asheville in Asheville, North Carolina
Patsy L_2
5
|
November 23, 2024
I like that someone always shows up on time. I like that they have dependability
Chad B_2
5
|
November 19, 2024
It provides him with someone to talk to. They are easy to deal with.
Graeme F
5
|
November 12, 2024
She is pleasant and caring and reliable. The ongoing visits from the nurse show attention to detail and quality. I've already done that. I would like to say how pleased we are with our current caregiver.
Joe D_18
5
|
October 18, 2024
They provide nursing care. I like that the nurses are super personable.
Sam W_2
5
|
October 14, 2024
It allowed us to go on vacation, and the care she got was good. I liked the good communication.
Craig R_5
4
|
October 14, 2024
It allowed me not to worry about my mom so much. The agency has been very organized in their scheduling and they are easy to reach.
Teresa O_5
5
|
October 7, 2024
My husband is able to work and I can have a break during the day. They have been a big comfort. The caregivers really care and want to help. They spend time learning and helping with our needs.
Anonymous_1727339274
3
|
September 26, 2024
The provider could have more availability of workers. I like the hours available for me from the agency
Anonymous_759
5
|
September 19, 2024
They have helped the most with allowing me to continue to work. I like that they are very dependable.
Mark D_17
5
|
September 11, 2024
It's more than she needs. They are on time and reliable. They have a personal touch. The contact person cares.
Renee S
5
|
August 22, 2024
They had been giving Stephanie her bath. They give good care.
Wanda R_6
5
|
August 20, 2024
The caregivers who came in took good care of mother. The agency was very dependable.
Judith H_17
5
|
August 15, 2024
I can't begin to tell you. She takes care of everything that is difficult for us so we can live comfortably. I already have recommended them.
Jeff L_16
5
|
August 8, 2024
They have been very helpful by socializing with my mom. They help me take care of my parents.
Shari B_7
4
|
August 5, 2024
They are very helpful, she couldn't manage without them. We had a rough start but now things are getting a little better because they are willing to work with her to get the same person all five days in a row.
Judith K_12
5
|
July 25, 2024
It made things very easy for him. They always had somebody to take a shift.
Deanna D_2
5
|
July 24, 2024
The agency has provided efficient services making our lives easier. The agency staff is always willing to help.
Anonymous_1721387484
1
|
July 19, 2024
Ruth was stressed because she didn't know if anyone would come or not. We were under the understanding they would send one or two people every day, but they sent multiple people out and there were days they didn't send anyone.
Margaret E_10
5
|
June 24, 2024
I'm doing pretty good, I like that they help me by refilling my medicine. I like the quality of the people.
Anonymous_1718284030
4
|
June 13, 2024
The services help me to bathe. The agency could have a more consistent quality of caregivers.
Belinda P_1
5
|
May 14, 2024
It has been positive. It is very convenient, and the nurse works around my schedule. I would recommend them as they have been good at working with my schedule. The nurse that comes out is a friend to us. I have no complaints.
Anita A_2
5
|
May 6, 2024
I ask for certain things to be done and they respond. It only takes one time and the caregiver responds. They are responsive if I need anything. I get an immediate response and the provider is very sweet and understands directions well.
Anne P_11
5
|
April 16, 2024
They help the most by running errands. I like the quality of people.
Linda D_33
5
|
March 26, 2024
They provide caregivers when I need them. Whenever I have a need, they take care of it.
Mike M_33
5
|
March 20, 2024
They have been very faithful with showing up. They do what I needed without having a minimum timeframe.
Chad B_1
5
|
February 27, 2024
They attended to all her needs. They went above my expectations. I liked that they were more helpful. They went the extra mile to make changes and help immediately.
Risa S_1
5
|
February 26, 2024
He is a fall risk and now it's easier and great piece of mind. They have worked with me in matching caregivers with her dad.
Rob S_2
4
|
February 20, 2024
They helped me by just having someone else to help out, so I didn't have to do everything. I would recommend the more if they had more caregivers available that fit my dad's needs, and that were in our area. Also, if there were times they couldn't make it, we had trouble rescheduling.
Anonymous_1706187071
5
|
January 25, 2024
I like that my husband needed more care when he first came home and is becoming more independent now. I like that I know who is coming, and I get a text every week, and I am able to call and change my schedule as well.
Chris C_21
4
|
January 25, 2024
They could train the staff better. I would recommend them because they were very responsive to phone calls. I think their administrative aspect is very good.
Anonymous_1705664569
5
|
January 19, 2024
They make the experience positive because they have been very willing to work with us in scheduling the caregivers. Their cooperation is great. I would recommend them because they are very good about keeping in touch if anything comes up.
Kelly D_7
4
|
January 19, 2024
A lot of times people will call out but there is not anybody to take over the shift and we have to scramble and take care of the shift. They could improve with more consistency of the same few people that come into the home.
Cynthia P_7
3
|
January 9, 2024
The impact is very great. We are fairly new, but we have had several no shows.
Edward M_29
5
|
January 4, 2024
They tended to all my mother's needs. It worked out very well for us because our caregiver is very good.
Chris J_5
4
|
December 7, 2023
They were always upfront about scheduling and made sure we had the coverage we needed. My mom just wasn't receptive to the care. I would recommend them because they communicate well, and they handled things very upfront.
Rachel W_7
5
|
November 22, 2023
They provided the same caregiver every time I was visiting. I like the ease of working with them.
Courtney H_1
4
|
November 21, 2023
They are supportive and they show up on time. We are very happy with the girl who cares for my father, the team is very supportive and kind.
Anonymous_7678
3
|
November 9, 2023
She was super sweet. The customer service was on point in trying to find someone for me. I probably would not use their services again. They were just on iPads the whole time.
Stacey S_7
5
|
November 7, 2023
The caregivers helped the most by being attentive to the client's needs. They tried to get her to eat and they helped by keeping the agency up on what was going on. They would then, in turn, let me know. I liked the caregiver that was there when the client passed. She was very attentive. She was not only there for her, but she helped me too because I was there by myself at the time. I think she was a God-send.
Barbara N_18
3
|
October 20, 2023
I was not there when they came, but they did as little as possible. They could have stuck with the plan of care.
Lauren R_3
5
|
October 19, 2023
They only help just a few times. The care that was given was really good. I think they are very prompt with their response. They were very good with answering all my questions, and the caregiver they did send out was a good caregiver.
Peggy B_22
5
|
September 22, 2023
I really liked the caregiver that came, she was very peasant. I like that I have no problems with them.
Farley S
5
|
September 12, 2023
They took over the care for my wife's physical needs so that I was completely relieved from them. I like that they were very professional and very capable in what we expected them to do.
Sarah G_5
5
|
September 7, 2023
The agency has provided caregivers to make my mother feel safe. I like their ease to work with and accommodate for me.
Judith C_13
5
|
August 17, 2023
It has helped me out tremendously. I like the person who has come out. Everything is getting taken care of.
Teresa C_13
5
|
August 10, 2023
They've helped me the most by being able to send someone according to my schedule. Right now, I like that they send one particular caregiver that is great.
Agnes O
5
|
July 24, 2023
They have helped the most with sending Diane the caregiver. I like their communication.
Anne S_25
5
|
June 26, 2023
It made him feel much less anxious after returning from the hospital. The person they sent to us was great and they were quick to respond to us last minute.
Christa B_1
5
|
June 14, 2023
The caregiver was good at figuring out ways to interact with Joan. I liked that the agency allowed me to utilize one person for Joan.
Donald L_13
4
|
June 8, 2023
She cleans the kitchen. It is difficult to get the same person.
Cheryl E_6
4
|
May 8, 2023
The caregivers both talked too much. I think the price is reasonable. I had two very nice women for the first 48 hours, but when I really needed them they slept.
Robin M_13
5
|
May 3, 2023
Whatever they do they do it well. BrightStar Care is very efficient in what they do.
Brad R_2
3
|
May 3, 2023
They weren't very reliable. I couldn't depend on them. They don't have enough staff.
Beth L_5
5
|
April 26, 2023
It's nice knowing Dad will have someone there with him. I like Brightstar because they try to fulfill the care requirements for my dad.
Anonymous_7245
3
|
April 7, 2023
The agency can give better training to caregivers and have better quality of caregivers. I would want them to improve the training of the caregivers.
Anonymous_6511
5
|
March 23, 2023
They come and help by shopping and cleaning. They do the tasks my mom cannot do physically. I like that they are responsive to changes we might have. They help us change our schedule.
Sheila W_4
5
|
March 20, 2023
They clean the house and fix her things to eat. I like that they discuss everything with me and my sister and my brother in the beginning.
Steve L_10
5
|
February 17, 2023
They have made it positive by being friendly, courteous, and professional. I like the care that my mom is getting.
Cristin K
5
|
February 6, 2023
They helped the most with daily care for him, that he wasn't able to provide for himself. I liked that they had friendly caregivers.
Bill P_10
5
|
January 23, 2023
I had to hire someone to stay with her while she healed from a broken bone. The person that represented them was excellent.
Robert _13
5
|
January 7, 2023
They did a good job at providing care that was needed.
Thelma "Kip" D
5
|
January 5, 2023
If it wasn't for the care, my wife and I would be totally consumed by the care. We went with Brightstar because of the flexibility of their hours and the caregiver's willingness to do everything we need.
Diane I_1
3
|
December 16, 2022
Right now David doesn't want anyone in the house after bad experiences. The person who came out to talk to us were not what I was expecting. They weren't prepared.
Bonnie R_6
5
|
December 3, 2022
They walk together. I would recommend them because the caregiver is great.
John S_90
5
|
November 28, 2022
They helped her quite a bit. They helped her with general housekeeping and taking showers. The company and caregivers were dependable and professional.
Donald H_13
5
|
November 21, 2022
They help with any questions I ask about anything. I really like my nurse case manager and my nurse who comes to my house. They are both really caring.
Ramona T
5
|
November 10, 2022
We are still working out the kinks. They are very kind and they always come on time.
Anonymous_6645
4
|
November 10, 2022
They have helped the most by just providing some relief to me and giving my wife better attention. I like that the caregivers are very professional and knowledgeable.
Anonymous_6691
3
|
November 8, 2022
The girls that are hired don't want to work. They are not reliable.
Debbie D_14
5
|
October 25, 2022
The owner and director came out to introduce themselves. We were impressed with how professional they were with us when they were temporary.
Barbara H_46
5
|
October 7, 2022
They help with things like getting my mom outside and walking with her. I like that they have quality caregivers.
Jerri G
4
|
October 7, 2022
The agency has given great care to my mother. I like that they communicate well.
Bob W_15
5
|
October 5, 2022
They have helped the most by managing her day to day activities. I like that they have been very consistent in their services.
Anne H_12
2
|
October 4, 2022
They should have had staff available to meet our needs. They need more staff available, we waited too long for help and he died. They couldn't help us.
Barbara S_72
5
|
September 16, 2022
I am walking and driving. The caregiver has helped tremendously.
George K_13
5
|
September 15, 2022
They've made my life a bit easier by having many new ideas. If you need them, they're there. I like that they're responsive.
Jessica J_1
5
|
September 9, 2022
The agency has been responsive and involved. I like this agency because they are able to do what I needed done.
Giovanna W
5
|
September 6, 2022
When my aunt set the house on fire, the caregiver got the fire department quickly. I like the caregivers, they are amazing.
Linda D_9
5
|
August 23, 2022
They've gone out of their way to provide my special care. I like that they're very willing to help you with any issues that you have.
Nancy M_61
4
|
August 11, 2022
They are not on time all the time and then they leave on time. They don't make up the last time. The caregivers are ok but I have to tell her what to do even after a month.
George _4
5
|
August 11, 2022
They've gone beyond just filling in. Every now and then, one of the bosses will come and fill in if a caregiver/nurse can't come. I like that they responded to your needs.
Cheryl N_4
5
|
August 3, 2022
It has made it so that I don't have to go to a center to get infused. They keep me alive. My nurse is the only one I interact with who is great.
Tony J_2
5
|
August 2, 2022
The caregivers helped the client the most by being able to help handle my uncle in areas we would not have been able to do ourselves. Their service is exemplary. We were very pleased with their service. I liked the lady that came to interview us about their services. She is just a well of information. She was excellent and very helpful since my wife and I had never done this before.
Melissa _6
4
|
July 8, 2022
They help me out. They could improve the communication.
Anonymous_6303
4
|
July 7, 2022
When they come to work, they help me not have to go do the work. Their staff hasn't been that great. They don't have anyone to come in to work.
Angela M_8
5
|
July 5, 2022
I like that they are reliable and informational. I like their promptness in returning the initial call and starting the care.
Joyce O_1
4
|
June 22, 2022
It was as good as it could get. They were helpful. The people that came knew exactly how to help. They were very reliable and the people they provided were competent.
Debbie A_8
5
|
June 15, 2022
They help with her daily life and personal care. The services are very reliable.
Pam B_16
4
|
June 3, 2022
They can make my life easier by having a designated manager with this case. Between the agency and me to manage the caregivers. Improve better oversight of their caregivers.
Briant B
5
|
May 19, 2022
They keep him safe. It is a family-like atmosphere.
Anonymous_6086
4
|
May 9, 2022
They help by providing the continuity and companionship. They could improve the policies regarding the caregivers.
Sharon S_23
4
|
April 19, 2022
They need to be there when they are contracted to be there. They need to have dependability of staff.
Cheri H_4
5
|
April 7, 2022
I am a single person and I need the rides I do not have anyone else to drive me from to and from that I can not drive home from. I really like that they are there when I need them most of the time.
Anonymous_5823
4
|
March 21, 2022
They could have a greater impact on my daily life is increasing the amount of care I get. They could improve by giving me a consistent caregiver.
Robert W_34
5
|
March 16, 2022
BrightStar has helped me the most by giving me a bath every week. I like that it's a very friendly presentation. I like the nurse that comes to bathe me, he's a nice guy. Everyone is very pleasant.
charles H
5
|
March 8, 2022
They are flexible if something happens or comes up. The caregiver can come at different times. I haven't had any issues with the care that has been given.
Dennis C_9
4
|
February 23, 2022
They were there to keep my mom comfortable. I liked the people that came out, they were fantastic.
Maureen B_6
5
|
January 21, 2022
I have her 7 days a week. Not only does she take care of me--she communicates with me. I like the care that they give and the people they send out. When I told the office I didn't relate with a caregiver, they gave me a new one.
Susan B_35
5
|
December 21, 2021
They have helped me the most by being here. I like its excellent service and care.
Benjamin F
4
|
December 16, 2021
They worked with us in getting a Caregiver that we like and who shows up to provide services and they stay in contact with us in trying to fill our needs. I think they need better Caregivers as we had to go thru several before we got one that we liked
Anonymous_5510
5
|
December 10, 2021
When I have needs, they answer them. They answer my needs. I like that they have their office in my community.
Dottie W
5
|
December 2, 2021
The agency is helpful by giving me a peace of mind. I like that they follow up with me, they are assertive, and they find a caregiver based on our needs.
Anonymous_5444
5
|
November 8, 2021
One way they made the experience positive for me is by staying in touch with me. I'd recommend BrightStar Care because they are easy to set up.
Larry W_11
5
|
November 4, 2021
They do everything we ask them to do. They are easy to work with and they give you good hours. They do everything we ask them to do.
Fred B_11
5
|
October 7, 2021
They helped with difficult situations. They were very attentive and responsive.
Adele J
5
|
October 7, 2021
The caregiver assessed the needs and is very vigilant and attends to whatever has to be done to help my husband. They assessed our needs and they are answering it with good quality healthcare personnel.
William _12
5
|
September 28, 2021
They've helped me the most by just doing their job, and they make sure to go above and beyond to answer any questions that I have. I like how they are convenient and understanding towards what I need.
Margaret L_8
4
|
September 8, 2021
They provided companionship. They could have had more consistency with her care and who was there.
Becky L_5
5
|
September 3, 2021
They have helped to offer support to my mother and remind her to take her medicine. They have good communication and good follow-up questions.
Laura M_23
4
|
August 26, 2021
I believe they could be a little more selective and/or give us more information about the caregivers that will be attending to the client. My mom has some unique needs and communication skills and she's having a bit of a struggle. They could have better communication between the people in the office and those in the field.
Rod H_1
5
|
July 28, 2021
They helped with the little things. They made sure that things were within reach. We treated her as part of the family and she became part of the family. I liked that they were very responsive.
Jackie G_2
5
|
July 23, 2021
They have bee curiousness an she has not had any issues. I like how they are on time, and there was only 1 issue.
Charles F_13
5
|
July 20, 2021
They make sure we have everything we need before they leave. I like that they have a general idea of what to do when they come.
Sidney F_2
5
|
July 13, 2021
They've always provided what I need when I need it. The people that work here are wonderful.
Ken Z
5
|
June 26, 2021
They were allowed to visit her during the pandemic when I was unable to. I felt comfort knowing someone was visiting her during that time. I would recommend them because they are friendly, do what they are asked to do, and they overextend themselves.
Kathleen G_12
5
|
June 23, 2021
They do things for me. They take me to doctor's appointments. I need them. I would recommend them. They have good employees.
Chaunda M
5
|
June 19, 2021
They help our family, and they help improve his medication for us. I like how they follow through with everything.
Eddie M
5
|
June 16, 2021
It was essential for her to have their care. They were there for her and available for her. I like that they had people available.
Cathy W_10
5
|
May 28, 2021
They provided someone to care for her and be a companion. They were always here and available. They were nice and kind to my mom.
Cynthia H_7
5
|
May 15, 2021
It's a huge impact. We are upping the time with them too. I like the quality of care Brandy gives.
Cheryl B_15
5
|
May 11, 2021
They provided service in a timely matter and found the right person for my dad. They were able to find someone to see my dad during COVID. The facility would not allow outside people, but one person was able to.
David P_17
5
|
May 7, 2021
They were knowledgeable and friendly. They did really well when they had the personnel.
Laura L_1
5
|
May 7, 2021
They help me out most with my showers. They are on time and professional.
Sidney F_1
5
|
April 22, 2021
I needed someone to watch him so I could get some rest. She took care of him so I could sleep. They are very helpful. The caregiver they sent over was excellent.
Anonymous_4577
4
|
March 26, 2021
Some of the caregivers go above and beyond and engage my mother. If someone young is there she regresses and clams up. Some of the caregivers are amazing and others just show up and don't do very much.
Jeannetta B
4
|
March 25, 2021
It gives my daughter and I time to go out. We stayed up there for a month, the two times we've used the services. It gave us some free time. The first time we used them, we had the most wonderful experience with the caregiver. She was wonderful.
Bessie R_2
5
|
March 4, 2021
I'm just thoroughly enamored with the caregiver they assigned to my mother. She was pleasant, thorough, and checked my mother's blood pressure several times a day. They are very thorough, they schedule the time slots well, and they took the information about my mother's medication to a nurse. They follow up and were thorough about bringing up the services to her.
Tonia K
5
|
February 18, 2021
They help me with my infusions. I like that they are flexible with my schedule.
Catherine M_11
4
|
February 18, 2021
They give me my infusions regularly. I like that they are local.
Jean H_10
5
|
February 17, 2021
They were so sweet to her and very kind. They were gentle with her. The quality of care is amazing. We only used them for a few days but they were excellent.
Cheryl S_7
4
|
February 9, 2021
He likes to have the caregivers over to talk with. The caregivers don't always clean the best.
Cassie K_1
5
|
February 5, 2021
The family seems to be pleased with the services. They started off on a rough foot, but they seem to be better now. They are pretty good, but it depends on the pricing. They are reliable, though, and that's why we like them.
Aracelia "
4
|
February 3, 2021
They could have CNA's available everyday and that they can call me when they are going to be late. Some of them are CNA's.
Melinda B
4
|
January 21, 2021
They help with companionship and daily tasks she needs done. They are having a very hard time covering my mother's shifts.
Kathleen C_1
4
|
January 18, 2021
The caregiver is a good companion to the client. The client really likes her a lot. The caregiver we have is the same person. That is wonderful.
Ralph L_3
4
|
January 12, 2021
They were timely. They were there on time. There are different companies there, I just picked and went with it. We had them before, so I went with what we had before. The lady that runs the company was very professional. She did all the background checks and everything. I liked the way she handled herself.
Bonnie _1
5
|
December 12, 2020
They have a consistent person coming each week and that is very helpful for my mother to make her feel comfortable. It has been much more consistent since the beginning and we are very pleased.
Ellen L_4
4
|
December 4, 2020
The last two weeks was good since they sent the same person everyday. Before that they kept sending different people. They need to improve their communication.
Evon Bytheway W
5
|
November 17, 2020
She does light housekeeping and dinners. They have good caregivers.
Willie H_2
5
|
November 17, 2020
They come in and do things on their own. They show up on time and know what they are doing.
Gary L_1
5
|
November 6, 2020
My caregiver will come in for a short period. They make sure I am safe when I am showering. This agency is punctual in everything they do.
Anonymous_3617
5
|
October 27, 2020
It is life saving. I couldn't do what I do without it, so it's great. I have had quality people the last few times, so that is good.
Becky _2
5
|
October 24, 2020
I don't know what I would do without her. I don't have to worry about the client while I am gone. She changes him in the morning. I like the fact that I have one person that takes the full number of hours that I need. We get 35 hours. I don't have to reorient someone all the time.
Scott A
2
|
October 20, 2020
It was difficult when they didn't show up. When we hire somebody to do something they need to be able to do it. We didn't have a great experience. We wanted them to show up when they said they would. I would get a call sometimes the morning of to be told we weren't getting services that day.
Keith R_1
5
|
October 20, 2020
The aides will clean for me. They know how to go about the different chores. This agency is thorough in what they do.
Ginger O
4
|
October 19, 2020
They came and helped me with the work that is needed for my loved one, such as giving a bath. They are a bit more expansive than others.
Pauline H_5
4
|
September 25, 2020
I needed them because he has to Post Traumatic Stress Disorder. He was falling and those at Austin Park could not watch him for eight hours a day, so that is why I called and got help. It has been hard because of the COVID-19, they have not been able to get somebody in there every time, and that is really not their fault.
Alvin J_1
4
|
September 23, 2020
They help me go up and down the stairs and they wipe for me. Sometimes nobody comes out like they are supposed to.
Patty P
5
|
September 15, 2020
The client was bedbound so she took care of him with my help. The first CNA they sent was excellent.
Maggie K_2
4
|
September 15, 2020
There is still much to do but it certainly helps. There is not enough. They seem efficient and I like the people I've met. They have sent some good people to work with us.
Mary C_58
4
|
September 8, 2020
She was very hospitable and did everything without being told. I just wish they were a little more affordable during these crazy times.
Michael S_29
5
|
August 19, 2020
They were very professional about everything. Everyone was very responsive and flexible.
Alisa H
5
|
August 7, 2020
There was a lot of communication about the time they were going to be here. We discussed our needs and they agreed to accommodate us. The client had a great day. They select high quality people. Our caregiver was phenomenal.
Chuck G_1
4
|
July 13, 2020
Hailey and Sedrick were very compassionate. Better consistency of the people that come to the house.
Linda C_20
5
|
June 19, 2020
They send me good nurses and they make sure I get my infusion every Saturday. I like their nurses and the people that work there are nice and they handle problems right away.
Judith A_3
4
|
June 17, 2020
She needs 24/7 care and I am not in town so just having someone there is wonderful. They can have better scheduling and less changing of staff,
Sandy H_7
5
|
June 16, 2020
They helped the most in taking over the care for the night. The agency was very accommodating to me. They were able to find someone to come and take over for one night.
Kevin T_4
5
|
June 10, 2020
The caregivers would provide companionship for my mom. The caregivers were there every day and helped my mom do what she needed to do. The management really cares about my mom.
Wayne R_1
5
|
June 9, 2020
It was positive, as long as the situation here allowed it. They always made us aware of when they were going to be here, and they followed through with everything. They were dependable.
Anonymous_3745
5
|
May 26, 2020
We got a visit from the owner which was extremely nice. They were very nice to work with and very polite.
Alisha G
3
|
May 18, 2020
I had the satisfaction that my wound wasn't getting infected because of them. I liked how they were on time and worked around my schedule.
Debbie F_5
3
|
May 8, 2020
Some of the caregivers were great, and some weren't. A lot of the caregivers were on their cellphones a lot. Even playing games, instead of interacting with her. There were some that even said they weren't supposed to be doing housework, but were only there for personal care. Some of them really didn't know how to be social. Something very important to my aunt is socialization and some weren't good with that. One of the issues is the staff changing a lot. There are so many different people coming and going, so it's not a consistent staff.
Lynn K_6
5
|
May 7, 2020
They have a huge impact in our life. They do most of my fathers personal care which is great so that I won't have to do it. For the most part I have been able to have consistent caregivers coming.
Anonymous_3690
4
|
April 20, 2020
The services are very important. We've had different caregivers and some have just sat and played games.
Lisa H_9
4
|
April 15, 2020
They could give her the schedule and staffing she wants. There needs to be more CNAs out there to provide high-quality care for elderly patients. I think BrightStar is doing the best they can given the circumstances.
Becky M
5
|
April 15, 2020
They make a night and day difference for her. They make it so she doesn't have to travel 45 minutes to receive an infusion. They provide quality care.
Lissa M_1
4
|
April 10, 2020
They could have stayed to help my mother. A lot of people didn't want to stay for one reason or another. I really liked that they tried to find someone to help my mother. They persevered to try to find someone to help. I really appreciated their efforts to try to help find someone to help.
Wayne C_6
5
|
April 9, 2020
It gives someone there to take care for him and help us through the day. They are responsive to questions and the people they have taking care of him are good.
Deanna Q
5
|
March 12, 2020
They are very personable and my mom feels very comfortable with the people who have come to the house. They are easy to talk to and work with.
Bonnie T
4
|
March 10, 2020
This care is for my mother so it frees me up to take care of matters when they are there. They are short or under staffed.
Joe T_3
5
|
February 12, 2020
The time it took to reach them and sign up was very quick. We could get everything set up by phone. I like the fact that they have great customer service.
Robin R_5
4
|
February 7, 2020
They were just very attentive to him and his needs. There were a couple of mishaps with a person not showing up for the weekend since the services were not handled by the office properly, I guess.
Kellie W
5
|
February 6, 2020
They changed the IV line and the wound bag. It really depends on the nurses that come in cause our second was phenomenal.
Susan H_37
5
|
January 22, 2020
It gets her more mentally fit and more active. It is a comfort for her. I would recommend them. They are very nice people. I like the girls that I have had.
Carol M_21
5
|
January 18, 2020
They come on time and provide someone to my mom. They're personal and do a great job helping her. They're very reliable. They follow through and correspond well. I like that the care is more personal because it's a smaller company.
Denise S_7
5
|
December 17, 2019
They helped me out after the surgery. I was really out of it. I like the quality of the nursing aides and staff.
Betsey G
5
|
December 10, 2019
They have been there while I am at work and have done the things that need to be done. They are very friendly. I have enjoyed talking to them, and they are very helpful.
Kim C_7
5
|
December 10, 2019
I only use them occasionally in emergency situations, so they don't effect me every day. The person I have worked with is very responsive and easy to work with.
Christine H
5
|
December 5, 2019
There's a lot of things the caregivers can do that my loved one can't do. They've been competent, good, and quality people.
Barbara S_31
5
|
November 13, 2019
I live 30 minutes away from my brother, and it's good for him to have interaction with him. You can talk to them anytime, and if you have a question, you can call them.
Barry K
5
|
November 7, 2019
They gave me peace of mind that my mom was being taken care of. I knew she was going to be okay. The communication and professionalism were great. They did a great job with follow up, they were great at scheduling, and they were good at finding people last minute.
Anonymous_2624
4
|
October 17, 2019
They are helpful. They have been good at answering concerns that I have had. They have somebody here every time they say they will.
Sandy M_6
3
|
October 16, 2019
It was a while ago that it happened, but I would say that the impact was really low. I wish they moved closer and that they didn't have so many people so often. They should have more regularity. They are too far for me to let people know about them.
Traci T
5
|
October 14, 2019
They have been helpful with transporting her to doctor appointments, helping around the house, and with lunch. I like the personalized fit with the aides they send out because they are a good match with my loved one.
Linda P_12
4
|
October 9, 2019
They help with changing, take him different places outside, purchase items that he likes, and they document everything they do with him when they are there. I really like that. The staff seems to call their own hours, which is my main problem.
Cesira "
4
|
September 11, 2019
I can't give an honest answer because I've had some problems, but if I had the same person, it would be excellent.
Karen M_11
5
|
September 6, 2019
She always calls me and lets me to know to be sure to get my medicine out, and she is always on time. My nurse that comes to see me is the most caring and sweet lady.
Tristan V
4
|
August 8, 2019
They could have had more control over the scheduling. I like how they keep in contact with everyone, even if they didn't have anyone coming, and they worked with our scheduling.
Anonymous_2276
5
|
August 8, 2019
They help me have a normal day. I don't have experience with other agencies recently, so I don't have a comparison.
David D_11
5
|
August 8, 2019
They have helped me by having a full time staff. They help me all the time. They are very responsive, and they have staff to cover all the clients.
Donald D_3
5
|
July 10, 2019
They make sure I take my shower and stuff like that. They work on my legs and my feet. They are a good cook. They treat me well and they prep the meals well.
Lisa D_10
5
|
June 13, 2019
The services were good for my needs and the agency made sure someone was there to help my mom. I work from home and need to be able to focus on my job, and I liked having someone else here for my mom's needs. The agency's communication was very good, and they were very responsive and acceptable to our needs.
Claudia P
5
|
May 20, 2019
When my caregiver came into the home, she was like a part of the family. She fit right in. They were very friendly and supportive, and they always answered their phone. Also, they were there to encourage me.
Rhonda R_1
5
|
May 10, 2019
They have made things easier by going to the store, taking my loved one to get her hair done, and to doctors' appointments. I like that they have the service available to take care of people when we don't always have time to.
Linda C_17
5
|
May 10, 2019
They have helped me the most by delivering the care needed. I like that they are dependable, timely, and do a good job.
Valorie S
4
|
April 16, 2019
They were not what my mother needed. There may be a time as my mother gets older that she needs someone to come in for her personal needs. I feel that it is a company that is very caring and works with their clients. They are open to doing what is needed to help fit their client's needs.
Jean M_15
5
|
March 19, 2019
They have made me very comfortable. The caregivers are all smiling and are as helpful as could be.
"Sally"
5
|
March 8, 2019
They give me a chance to sleep through the night. I appreciate their reliability.
Liz R
4
|
March 8, 2019
It is a huge help because we needed to have somebody here mainly for peace of mind and knowing that my wife is safe and being taken care of. I would like them to have more of the staffing problems fixed because we had several no-shows. Once they are here, they are great.
Ray R_1
5
|
March 8, 2019
I was his sole provider. They had information to help me care better for my dad. They were informative. They knew what they were doing and helped me out. We only used them one time to help out, but my dad's condition worsened.
Carissa G
5
|
February 23, 2019
They have been able to take a load of my mind during this time. I actually have not met many of the people that have come, but the care facility is very happy with the caregivers and they show up on time.
Rebecca "Becky" S
5
|
February 19, 2019
They answered my calls when I called and had an aide available whenever I needed one. They fulfilled my needs and answered my calls when I needed them. They always had someone available.
David D_4
5
|
February 12, 2019
I can't get out of bed without them, and they get me into my wheelchair. Generally, it's a good thing. I like that they're professional, knowledgeable, caring, and get the job done.
Emi K
5
|
January 25, 2019
He gives me the medications that save my life. The nurse that I have is very flexible, very professional, and very personable.
Richard K_6
5
|
January 24, 2019
I live around the corner and it was helpful that when they said they were going to be there they would be there. He was able to stay at home and they made it tolerable. I liked that they had easy communication, they had quick response, good quality CNAs, and they were a very caring organization.
Jim U
4
|
January 23, 2019
They could have better recruiting of the caregivers. They are willing to work with me because we have a private pay and they willing to adjust when we need too.
Mary N_5
5
|
January 16, 2019
It has been a miracle! I couldn't get away for a minute until they came. They could provide more consistency in the caregivers.
Anonymous_1038
3
|
December 14, 2018
They could have been willing to work. The person that was sent out was not good.
Mary P_6
5
|
December 14, 2018
It's allowed my grandfather to stay home. All of their staff has been reliable and compassionate.
Richard L_3
5
|
November 28, 2018
It keeps me going everyday. They do a good job.
Peggy O_1
2
|
November 27, 2018
If they show up, it is excellent, but if they don't show up they don't help us very much. We both need a lot of help. They seem to be having troubles with people who are supposed to come, but don't show up. If they know ahead of time, they do call us, but last weekend we had a time when the woman just didn't show up.
Allan L
4
|
October 29, 2018
He is helping a lot, but he is using his I Pod a lot also. He doesn't do anything else besides sit down and use his I Pod. When he does something, he does it really fast. Like if he is washing the floors, he will only do the middle and miss the corners. The reason is because if someone doesn't come to the house, I have to call to see if someone is coming or not.They don't call to let us know someone can't come, and they don't have someone else to come out if I need them.
Anonymous_239
4
|
October 24, 2018
For a while it was good, but now there is a different person who comes every night. They can't find a caregiver to come every night.
Jennifer F_1
5
|
October 24, 2018
They're very helpful, and they've shown me how to do everything correctly because he is bedridden. They are very friendly, kind, and do everything I ask.
Eddie "Ed" S
4
|
October 23, 2018
They could hire better CNAs that came on time. I think that the office staff is OK, I just would like more caregivers that would come on time and do what they are supposed to.
David D_1
5
|
October 19, 2018
They get me up. They help me with light housecleaning. They have good quality and the prices are reasonable. The only negative thing about them is that it is difficult to get someone to come on the weekends. I need someone on the weekends especially, but they have a staffing problem.
Anonymous_11
4
|
September 28, 2018
The caregivers should be able to arrive on time and work through the allotted time period. I would like more flexibility in times.
Patricia C_4
5
|
September 28, 2018
They know what they are doing and they are friendly. I like that they are compassionate, knowledgeable, and efficient.
Leslie K
5
|
August 30, 2018
The provider has helped me have time off, and has helped my loved one with personal hygiene. All of the employees have pleasant personalities.
JRK S
5
|
August 24, 2018
She does an infusion once a week. They are very good. They seem to know what they are doing. It has just been a good experience.
Anonymous
4
|
August 20, 2018
The greatest help is how they provide safety and security for my loved one. They need to provide more reliable coverage.
Geneva R
5
|
August 20, 2018
It was very good and very helpful. I couldn't have made it without their help. The lady that I had working for me was very efficient and came regularly. There wasn't that much to do, but she was there anyway.
Gayden "Sissy" J
5
|
August 14, 2018
I appreciate that the caregivers have smiling faces. They are very good people.
Charlotte S
5
|
July 26, 2018
They helped with showers, dressing, cleaning the bathroom and doing laundry. They should do more of their job and less sitting.
James H_1
4
|
June 25, 2018
I need her here every morning, so it's important. They send a person in here that takes really good care of me. They have a lady who comes over and takes care of me that I like and she does a good job.
Kevin F
5
|
June 14, 2018
Without the treatment, I wouldn't be able to function. They help me to understand the benefits of my treatments, and they answer any questions I have about my diagnosis. I've had to deal with a few different nurses, and every one of them has met my needs. I consider them friends. They all treat me like family.
Anonymous
3
|
May 29, 2018
It is helpful to me. I am not able to do some things, so anything that anyone one can do is very helpful. The caregivers were late and didn't stay the full time. The last one that came out here spilled water and broke some dishes because they were in such a rush.
Angela T
5
|
May 21, 2018
My loved one isn't super cooperative and doesn't like having others come in, but it's helpful to me. It's been positive on my life; I'm able to go to my doctor appointments and go out. I'm able to go to the appointments without any concern about leaving my loved one. They don't forget that I have appointments and they always accommodate me.
Kathy L_4
1
|
May 17, 2018
It would have a better impact if I had people that actually showed up. They don't show up to their shifts and they don't let me know if someone isn't coming.
Dale P
5
|
May 10, 2018
They assisted with household chores and provided company. They provided exactly the kind of care that we asked them to provide.
Madge M
5
|
April 28, 2018
I think it's a good business because they're very responsible and there's a lot of follow-up. They're very prompt and pleasant. I am limited to the chair, so I need a lot of help.
Tina P
5
|
April 26, 2018
It is positive. They are always on schedule and everything is fine. They are quality people. It is a large impact on my life. It takes time; it consumes a better part of the day with the infusion.
Edwin K
4
|
April 10, 2018
The people that I have now are efficient to the point that they are diversified and they can help me out and can be of service to me. I see no problem with BrightStar Care. BrightStar Care helps me because of my age and I'm worried about falling. BrightStar Care is there to assist and they have availability. They come on Thursdays and Saturdays. They are active. I don't drive anymore, and I've had good drivers.
James Z
4
|
April 9, 2018
BrightStar Care does their best, but we had a lot of trouble some days getting the help there and getting a routine. My dad has dementia and we needed one person to come. We got a lot of different caregivers and it did not go well. However, it was helpful.
Isadore F
5
|
March 22, 2018
They were able to show that they really cared for my father. They were able to help my father by providing constant care and attention.
Donald C
5
|
March 7, 2018
They're reliable and I have a positive experience with them about three times a week because the woman who takes care of me is terrific. There are so many things they've helped with, I couldn't tell you what they've helped most with.
Tony P
4
|
January 26, 2018
BrightStar Care's services are very good for the most part. They're always on time, and they're usually very pleasant. BrightStar Care has made my life easier because I can't see. They come in and help me clean.
Mary A
4
|
January 11, 2018
The people are very professional and dependable. For both me and my dad, I know that 99% of the time, he is getting changed and he gets his medication. He is able to get up without falling.
Anonymous
5
|
December 20, 2017
BrightStar Care is a reliable agency and the caregivers that they send are pretty good. They help with bathing and getting in and out of bed.
Patrick S_5
5
|
December 16, 2017
BrightStar Care is always on time and does excellent work. BrightStar Care makes my life easier because they give me my needed protein.
Jessie S
5
|
December 6, 2017
BrightStar Care is responsible and proactive. I don't know what I would do without BrightStar Care. They dress and bathe me because I can't do it myself.
Harold E
5
|
November 22, 2017
BrightStar Care is professional and gave very good service. They took a load of my mother, which was a big plus. BrightStar Care provided around the clock care when the family couldn't be there. We felt confident that BrightStar Care could meet my dad's needs.
Joan C_9
4
|
October 24, 2017
BrightStar Care is reliable. I am just not where I want to be in life. It isn't BrightStar Care's fault but I don't think they could do anything to change that.
Christian S_1
5
|
October 13, 2017
I would tell a friend that BrightStar Care is professional and very clean in the services they provide. BrightStar Care makes my life easier by helping me out. They are providing in-home care because that is easier than going to the doctor's office.
Marianne L_1
5
|
September 28, 2017
BrightStar Care sent me professional nurses, and they were flexible with my schedule. BrightStar Care nurses were very personable as well as professional.
Dorothy T_2
4
|
September 26, 2017
BrightStar Care was alright. The caregivers that worked with me did pretty good. I'm in a wheelchair and I've had them switch back and forth. I've had people pretty consistently. They came to me early in the morning to help me bathe and dress and that's what I needed. I needed the service from BrightStar Care because I can't get out and do things for myself. I don't walk. I transfer out of my bed and into the wheelchair. I need them to help me cook in the mornings because there's only enough room in the kitchen for my wheelchair.
Laura D_2
5
|
September 18, 2017
The office staff is very good. BrightStar Care has made my life easier by coming up to the mountains.
James457767
5
|
November 22, 2016
BrightStar Care is very good. The caregiver is always excellent, very friendly, very good, and always on time. They seem to be knowledgeable and courteous.
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About BrightStar Care Asheville in Asheville, North Carolina
BrightStar Care Asheville is a Senior Care provider in Asheville, North Carolina that offers residents Home Care and Home Health Agencies services. Contact BrightStar Care Asheville for more details on services and rates.
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