Right at Home Nassau Suffolk County

Offers Home Care

80 Reviews
Call (516) 342-4802
Right at Home Nassau Suffolk County (516) 342-4802
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Reviews of Right at Home Nassau Suffolk County

80 Reviews Write a review

Home Care Reviews for Right at Home Nassau Suffolk County

October 26, 2018

By Virginia S_8

I am a past client of this provider

They were pretty much always on time, they were efficient and generally did their jobs pretty well. They didn't really need to do much, they were just here to provide companionship.

September 27, 2018

By Linda P_2

I am a current client of this provider

I am happy with the aide and they are very responsive when I call the agency. I have had the same aide and I like the consistency. They have helped me with bathing, taking me to my doctor appointments, and they have made me feel safe at home.

September 21, 2018

By Rose P_2

I am a current client of this provider

I dislike that we don't get the same caregivers. They could have the consistency of the same caregiver.

September 21, 2018

By Anonymous_43

I am a current client of this provider

They really should have better back up when we need it. My caregiver had to leave one time and Right at Home didn't have anyone to cover. The caregivers I have are very good but it's an invasion to my home.

September 21, 2018

By Anonymous_46

I am a current client of this provider

They should give more information initially about the care. They are helpful to me as well.

August 21, 2018

By Anne S_11

I am a current client of this provider

They are very reliable and responsive. I have aides with my mother during the night so that has provided a great deal of peace of mind for me. Someone is with her the entire night.

August 17, 2018

By Barbara R_17

I am a current client of this provider

Our caregiver works with me. She is magnificent and by far the best aide ever. If I can get that quality aide, then they have a good organization. She takes care of everything.

July 31, 2018

By Steven

I am a current client of this provider

Beyond taking exceptional care of my Dad (age 88, managing Parkinson's) three days each week, the team at Right At Home has provided my brother and me with an enduring peace of mind. Their caretakers including Angele and Dwayne have been patient, observant, attentive, and creative. For example, Dwayne even figured out a way for my Dad to shoot a basketball into a regular-height hoop... he scored more than once! (Priceless smiles!) And Angele has a way of anticipating my Dad's needs and kindly offering help in ways that honor his dignity. Best of all, Right At Home functions as a true and cohesive team. Our family has learned that we can count on their scheduling, billing, and leadership functions. This means a lot to me and my brother especially because it saves us time and stress. Their fine-tuned systems have resulted in detailed invoicing (making it easy for us to submit bills to our long-term care insurance company for prompt reimbursement). Their schedulers, including Tiffany have answered and returned our calls, even on weekends. A very committed couple Gregg and Ilene (or Eileen) run this agency with both heart and head. It's clearly more than a business for them. You can feel a real sense of pride, caring, and giving back to the community in a way that is not so easy to find. The leaders of the agency roll up their sleeves and partner with you. Over the course of about 15 months (since around April 2017), Right At Home has consistently impressed both me and my brother. And we both live on the West Coast (coming in for visits every 6 weeks). For any family on Long Island considering Right At Home Suffolk, I heartily recommend this agency. If your experience is anything like ours, they will treat your loved one(s) consistently with dignity, respect, creativity, and efficiency. And they'll treat you well too.

July 26, 2018

By Anonymous

I am a past client of this provider

They needed to be more hands-on and be off the cells phones more. They did as little as they could. They could be more attentive and hands-on, and not sit at the table pulling their hair.
Provider Response
Hello, thank you so much for reaching out and sharing this feedback with us. I’m sorry that you had a negative experience. This seems unusual compared to other family feedback. My name is Gregg Balbera, I am one of the owners of Right at Home, and we would like to speak with you to learn more regarding the comments raised in your review, which we take very seriously. Please me a call or email anytime so we may learn more about and further discuss your experience. We love what we do, consider it an honor to get to do it, and would like to learn directly from you about your personal experience. We look forward to connecting with you soon and wish you well until then.

July 26, 2018

By Leon A

I am a current client of this provider

Everybody is very prompt and I have no problem with it. I am able to leave him and not worry about him falling.

July 18, 2018

By Ken L_2

I am a current client of this provider

They are very accommodating, very responsive to needs, and thoughtful of placement of home care professionals. I hire the agency to have services for my mom. It makes things easier for me.

July 16, 2018

By Rachel S

I am a current client of this provider

They are very responsive to my mother's needs. They help me know that my mother is safe and cared for.

June 28, 2018

By Edward

I am a past client of this provider

When my father took ill, Right at Home made a rough situation much easier. Maria, Edwige, Mirline,Dinara and Ruth were professional caring and went out of their way to make sure my father was comfortable, Praying with him singing to him and just having a conversation to keep his mind off his troubles. There was not a time i felt insecure leaving him with any of his aides they were truly great. They kept me well informed of what he ate, drank,how they positioned him and if he was in pain. I would not of been able to do it without the staff of Right at Home and I would recommend their care services to anyone looking to entrust their loved ones health and well being to a home care and assistance company. I wish to thank you for taking such good care of my dad. He loved you all and was grateful for all you did for him. Thank you.

June 20, 2018

By Linda W

I am a past client of this provider

There were some that were better than others. He had complaints about some. There were a few people that he did not like at all. There was one guy who hardly spoke any English and couldn't get his message across. They definitely need someone who can communicate.

June 20, 2018

By Gloria L

I am a current client of this provider

I think the girls need a little more training. They never really let us know exactly what they've got to do when they're here. We've been stumbling along the way. There should be a reference saying what their job is here. They're very helpful. They just do what they're supposed to, put my compression socks on, clean the toilet, and make the bed. I think my weekend caregiver has more experience because she's older. I think of her as a companion. My weekday aide is a young girl, so she doesn't share the experience.

June 20, 2018

By Claire F

I am a current client of this provider

I like the person that has been given me the services because she is a nice person and does her job well. I don't have to be doing much around the house because they are here helping me.

June 13, 2018

By Rosemary T

I am a current client of this provider

Most of the time, the girls are really nice and they come in a timely fashion. They make my life easier by doing some of the daily chores that I can no longer do.

June 01, 2018

By Stew

I am a past client of this provider

I am so glad that I contracted the services of Gregg and Eileen at Right At Home for my mother's care during her last weeks. They were very caring, professional and accommodating in expediting a schedule for her in a very short time frame. The Health Aides they provided were also very caring and professional enabling me to feel comfortable leaving mom at home with them so I could conduct my other responsibilities. I could not had done that without their help. I recommend them highly.

May 29, 2018

By Joan L

I am a past client of this provider

All of the aides that came were very friendly and treated mom with a lot respect and dignity. They were a big saver for me because my mom was discharged from the hospital bedridden. I have a bad shoulder so taking care of her was a big help for me.

May 29, 2018

By Rita B

I am a past client of this provider

I would recommend them. They looked for the right person that matched with me. They wanted to know what I liked and who I am, so they matched them with me. They helped me the most with cooking and helping me with the showers and general care to help me.

May 29, 2018

By Gerard K

I am a past client of this provider

They were very friendly and professional, they came even in snow storms It was a big help for me. They helped him shower and with ambulating.

May 29, 2018

By Irene G

I am a current client of this provider

They have very caring companions. All the ones that have been with my mother are wonderful, but especially the one she's had for a long time. She's happier, she looks forward to seeing her companion, and she has more energy.

May 25, 2018

By Robert G_2

I am a current client of this provider

I only have them two days a week. They're very nice people. My sister and I can't be there all the time for him.

May 23, 2018

By Theis L

I am a current client of this provider

They have good care and they have great home attendants. They help feed me, clothe me, and bathe me.

May 18, 2018

By Jackie L

I am a current client of this provider

They provide services with very nice and capable people. They've been very helpful. They do what I need them to do and it has a large impact on my life.

May 15, 2018

By Carol G

I am a current client of this provider

They come when they're supposed to come, and leave when they're supposed to. If the girl comes 5 minutes late, she stays 5 minutes extra. She is polite, helpful, and friendly. It makes life way easier. She comes three days a week, but my husband has to care for the the rest of the week.

April 28, 2018

By Linda H

I am a past client of this provider

The caregivers that they sent were very caring. It was very important for all of his children to have at least a day to ourselves and it was very good for all of us, but we needed more time then medicare gave us.

April 26, 2018

By Robert L

I am a current client of this provider

The home-help that I have is good. I don't think I could ask for anything better. He does everything I need. I need the services. They help me get washed and dressed and things like that.

April 26, 2018

By Diane D

I am a current client of this provider

The aides have been great, and the service is satisfactory. Right at Home helps me feel safe.

April 26, 2018

By Ingeborg R

I am a current client of this provider

The care that I'm getting is excellent. They know how to do things, and how to act. They help me not worry about being taken care of.

April 18, 2018

By Bruce

I am a past client of this provider

Claudi and Keisha were very attentive to Dad and provided the assistance he needed to remain in his home as he wished.

April 13, 2018

By Steven C_4

I am a current client of this provider

They are professional, there is constant availability, including weekends, and they are easy to work with. They take care of my dad, and they contact me if there's going to be a change in coverage.

April 06, 2018

By Lynnm

Other

Prudence took excellent care of my mom. She is caring and kind. She cooked and cleaned. The family loved her. I recommend her for any family.

March 25, 2018

By D.H.

I am a past client of this provider

If you need extra care for your loved one this is a very good company. I used their companion services for a few years up until the day Dad passed. The companions that were assigned to Dad were: Dwaine, Stephen, Folake, Seun, Michael & Jean. Dad really didn't like to be alone for any length of time so we had 2 shifts (12 hours each shift) otherwise he would be very anxious and frightened at times. They were able to lift his spirits. As his health declined these companions adapted accordingly and were wonderful at making sure Dad was very safe and comfortable..

March 23, 2018

By Dara O

I am a past client of this provider

They are good and patient with matching the right caregiver to the loved one. It is not immediate, but they get there quickly. They made my dad feel like he wasn't alone. He had an issue feeling lonely, and we couldn't always be there when he needed someone.

March 19, 2018

By Madeline P

I am a current client of this provider

Right at Home's caregivers are good and the care is nice. The caregivers help with with dressing, cooking, and are good company.

February 21, 2018

By Karolee D

I am a current client of this provider

There was a caregiver by the name of Shaundra that was constantly telling me that there were so many things that she didn't do which was pretty much a good part of her conversation. I could have done without Shaundra's interruption of how she absolutely doesn't like cats and would never clean the litter box which is a very personal thing. Apart from that she was alright. Most of the caregivers were really pleasant, and I have no complaints about them.

January 29, 2018

By George M_8

I am a current client of this provider

They take care of the administrative work fairly well. I can count on them when they say they are coming, and their communication is good.

January 22, 2018

By Anonymous

I am a current client of this provider

A lot of the fill-ins are not really that qualified. It impacts my loved one negatively because they don't know what they're doing. They also can't understand them because of their accents, which is frustrating for them.

January 17, 2018

By Barbara R_15

I am a current client of this provider

They come through when I need them. The aides that I have are just wonderful. They do things for me I can't do.

December 18, 2017

By Rosemary T

I am a current client of this provider

Right at Home seems very efficient with their paperwork. The services make life easier for me because the caregiver is able to do things that I'm not able to do myself.

December 14, 2017

By Louis D

I am a current client of this provider

I would tell a friend that Right at Home that we are very happy with the caregivers. Right at Home has made life better by helping my wife get around and taking care of her at home.

December 11, 2017

By Anne S_7

I am a current client of this provider

Right at Home is generally responsive when I call and will solve my issues. Right at Home's caregivers keep my mother safe at night.

November 14, 2017

By Theis L

I am a current client of this provider

They have been very reliable. It's nice having someone here to check on my husband.

November 13, 2017

By Robert G_11

I am a current client of this provider

Right at Home just provides the services that we need. Right at Home is able to take care of my father and meet our needs.

October 24, 2017

By Walter S_1

I am a current client of this provider

I would recommend Right at Home because their caregivers show up and have been pretty dependable. Right at Home makes my life easier by being here and taking care of my wife, so I have time to do my own things.

October 24, 2017

By Irene G_2

I am a current client of this provider

Right at Home's caregivers are a very good fit for my mother, and the office staff is always on top of everything. Right at Home has made my life easier by making my mother happy. They have also made my sister and I feel more secure knowing that my mother has the caregivers keeping her safe.

October 19, 2017

By MLI

I am a current client of this provider

It was important for me to know past experience of this aide to make sure she could handle all needs for multi-major illnesses. Tamara has gone above and beyond expectations with patient concerns, Med prep, food, Med appointments, timeliness, general healthcare knowledge. Each requirement was addressed for a perfect match.

October 18, 2017

By David W_1

I am a current client of this provider

I would tell someone to make sure they know what they want to do and also that Right at Home knows what they are looking for. Possible clients should set their standards. The services helped me a lot because I reached a point where I couldn't do it all by myself anymore. Right at Home changed my life in a moment.

October 13, 2017

By MaryEllen D_1

I am a current client of this provider

I think Right at Home has been good and responsive. The aides they've sent have been nice, I've liked them, and they've been good with my father. My father is getting the one-on-one care he needs, and my mother is able to go do things without worry.

September 22, 2017

By Tony V

I am a current client of this provider

I would recommend Right at Home because my loved one, the general manager, is very informative and I think he is stand-up guy. Having Right at Home for my loved one really sets my mind at ease, knowing that he is taken care of.

September 22, 2017

By Jeff S_2

I am a past client of this provider

It took a while for Right at Home to get the right caregiver for my loved one. The caregivers were only here four hours a day to give my wife a shower, get her dressed, and bring her down stairs for breakfast. I wish they could have accomplished those tasks without me being there, but I can't fault them for that because my wife had medical issues that she needed me home for.

September 19, 2017

By Madeline P

I am a current client of this provider

I would tell someone that Right at Home offers very good help. The most helpful part of having the services is how my caregivers take good care of me and cook for me.

August 25, 2017

By Joe S_2

I am a past client of this provider

I would refer Right at Home to others because of their timeliness, the hours of availability, and the quality of services provided. Right at Home sent caregivers to my loved one in assisted living, and I didn't have to worry about arranging that.

August 21, 2017

By CAPT

Other

For the past 18 months, my mother has received services from Right at Home daily healthcare aides. She was very pleased with the care she was given by Claudette, Doris, Johane, and Kim. I also met these ladies and can highly recommend them for their professional and personal qualities. Professionally, they are punctual, dependable, and extremely competent while performing their duties as a home health care provider for the elderly. Personally, they are pleasant and caring women who demonstrate sensitivity to the needs and concerns of their clients.

July 11, 2017

By Ben Rifkin

I am a past client of this provider

We recently used Right at Home Nassau Suffolk to help care for my Mom. Here are some short snippets regarding the wonderful caregiver's they provided: GAIL: Gail is an outstanding companion aide. She is gentle and kind, but also very engaged. She got my mom to take walks, to participate in activities, and had great conversations with her. I recommend her with the greatest enthusiasm and confidence. MARIE: Marie is an extraordinary companion aide. She is gentle and kind and sweet and provided my mother with the comfort she needed when she was struggling with illness. I recommend her with great enthusiasm and confidence. LISETTE: Lisette is a terrific companion aide. She is gentle and kind and sweet and provided my mother with the comfort she needed when she was struggling with illness. I recommend her with great enthusiasm and confidence.

June 28, 2017

By CaringReviewer140088

I am a past client of this provider

Katey took care of my mom for a couple of days during my father's wake and funeral. She provided excellent care and was attentive, engaged and anticipated my mom's needs. She made my mom and us children feel more relaxed during a difficult couple of days. I would recommend her without hesitation.

June 28, 2017

By CaringReviewer140088

I am a past client of this provider

Katey took care of my mom for a couple of days during my father's wake and funeral. She provided excellent care and was attentive, engaged and anticipated my mom's needs. She made my mom and us children feel more relaxed during a difficult couple of days. I would recommend her without hesitation.

June 12, 2017

By CaringReviewer137770

I am a current client of this provider

The team was always responsive, They made sure that my dad was well cared for and paid attention to detail.

March 21, 2017

By DadGStuff

I am a past client of this provider

I could not be more happy with Gregg and the staff of Right at Home. We were in a desperate situation at an assisted living facility and they sent the most wonderful person (Allie) who was immediately incredibly protective of my dad. She knew exactly how to handle my dad and took excellent care of him. We were very grateful for everything they and Allie did for us !

February 09, 2017

By Ken824013

I am a current client of this provider

Right at Home has provided excellent, conscientious caregiving service for both of my parents during a time of critical need. For many months we maintained a regular schedule of day and evening shifts, and the caregivers -- especially our principal companions, Belis and Marie -- were reliable, cooperative and compassionate. I would not hesitate to engage Right at Home for any caregiving assignment.

September 14, 2016

By Lynnm114

Other

Everything was explained . My mom's Aide is excellent and very caring. Very good with the family.

September 08, 2016

By Rick G

I am a past client of this provider

What can I say, Right at Home provided my father the greatest care that anyone could ask for. Our health care aide, Narman, was truly an angle from heaven. She cared for my father right up to the time of his passing. Her compassion, her caring, her understand, her knowledge and her professionalism where beyond outstanding and comforting to our family. Right at Home surely made a difficult time in our lives easier and comforting.

May 10, 2016

By kleibowitzQOTGC

Other

My mother-in-law is so pleased with Hope, her caregiver. Not only does she help her with her daily needs, but she is also a fabulous companion. I highly recommend Right at Home.

December 16, 2015

By Claire Fregeria

I am a past client of this provider

I was provided with an excellent home aide who was a big help toward my recovery.

November 25, 2015

By AD

I am a past client of this provider

I used Right at Home for about a month, and the staff was absolutely wonderful, compatible, and great. It’s a family-oriented business, and they were absolutely amazing. The scheduling was good; I worked overnight, so the accommodations to be able to talk to me at certain hours were actually wonderful. They were there when I needed them.

May 12, 2015

By Madeline10

I am a past client of this provider

We did use Right at Home for one visit, but the gentleman who came was from Queens, and he said that he didn't think he could come unless it was at least eight hours. I haven't used anyone else yet as I am managing on my own, but at some point, I would probably call them back when I need them for more than eight hours, and I might also try some other agencies. I basically just need it for respite because I am the primary caretaker, and I need to get away every now and then, so that is the whole issue. I had him for four hours; my original plan was to have him overnight. In some aspects, he seemed very good, while at other aspects, he seemed a little young and inexperienced, so we weren't 100 percent comfortable, but that was not the primary reason. He was OK being a man, but I don't know if my husband would have been that comfortable having him, and it was just a personal thing. But Right at Home was fine. I really have no complaints. It is just difficult to find the right fit. Everything was on the up and up; there were really no problems. The only thing I would have liked -- which I didn't get -- was I had to sign a number of papers ,and I did not receive any copies, which I think it would have been nice for them to at least mail me some copies. I got no copies of any of the documents that I signed; that is my only complaint.

April 17, 2015

By Ksmom1

I am a past client of this provider

I had a wonderful experience with this company and the specific caregiver who came to my home. I needed someone to help after major back surgery. Both the company and caregiver were very professional, responsible, and respectful. I appreciated the occasional check-ins by the owner to make sure everything was going well. From the initial consultation to the final follow-up, everything was clear and organized. My caregiver was kind, friendly, sympathetic, and thoughtful. She anticipated what I needed before I even knew it. She was trustworthy, honest, and reliable, and worked hard while she was here. She went above and beyond to be helpful. I didn't want to see her go! I very highly recommend this company!

January 07, 2015

By Dorothy's daughter1

Other

My mother, Dorothy, has been under the care of Right at Home since she had a stroke 2 months ago. Moms dearest wish was to come home. Until my brother could move cross country, back to moms house, she has been at an Assisted Living Facility with 24/7 aides. The aides and owner Gregg Balberra have been terrific. The aides have shown compassion and commitment beyond my expectation. I must mention Janeth, Shantel, Josephine, Natasha and Tiffany. They are professional and dedicated. Although Mom has had memory issues, she has specifically told me of her appreciation for the wonderful care. Gregg has done a great job of matching aides to mom's needs and personality. I highly recommend Right at Home Nassau Suffolk!

November 05, 2014

By Beth G.

I am a past client of this provider

My family was referred to Right at Home in Plainview, NY when my mother was in an assisted living community. Her health had declined and it became necessary for her to have a caretaker around the clock. Gregg and Eileen had a caretaker in place that very first day. My mother was also under hospice care, who covered 20 hours a week. There were days that the hospice caretaker did not show up for mom. But with a phone call to Right at Home, they always came through to have someone there ASAP. As mom’s health declined and her needs were re-evaluated, Right at Home always adjusted their care-giving to accommodate those spiraling needs. Gregg was there every time there was a new caregiver. He made sure he was there to introduce them to mom. Much care was also given to match the caregiver’s personality to moms. It is evident how compassionate Gregg and Eileen are, not only to the person they are caring for, but the family members as well. I knew Mom felt she was being well taken care of by their caretakers because in her last days, she thanked us for taking such good care of her. That is a testimony to Right at Home. I highly recommend Right at Home Nassau Suffolk to anyone who is put in this type of situation. My family and I were able to sleep at night knowing that we made the right decision to allow Gregg and Eileen to place responsible, compassionate, caring people with mom.

September 26, 2014

By Joan99456750

I am a past client of this provider

I can't say enough about the wonderful aides that Gregg and Eileen B. provided us to care for my Mom who was suffering from end stage dementia. Not only did I see how caring they were but family members of other residents in the AL (dementia unit) would make a point of telling me how lucky we were to have aides who cared so much for my Mom. Gregg and Eileen are compassionate and caring people who, since March of 2014, helped us give my Mom the best possible care, especially in her final days. I especially liked that we consistently had the same lovely aides caring for mom and that on very short notice Gregg and Eileen could arrange additional coverage when we needed it. I strongly recommend Right at Home.

January 23, 2014

By Harvey2

I am a past client of this provider

Gregg was there for us at the right time. He and his help were all terrific can't thank them enough!
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About Right at Home Nassau Suffolk County

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer’s disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one’s specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they’re able to deliver the care set out in your loved one’s Custom Care Plan. Before providing care, they’re bonded and insured.


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