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1st Premier Home Care - Albuquerque Albuquerque, NM

4411 McLeod Rd NE, Suite G, Albuquerque, NM 87109

(800) 558-0653 (Caring Family Advisor™)

4.3

(11 reviews)

Offers Home Care

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1st Premier Home Care - Albuquerque

Albuquerque, New Mexico 87109


4.3

(11 reviews)


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Home Care

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Albuquerque, New Mexico 87109



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Home Care

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Reviews of 1st Premier Home Care - Albuquerque in Albuquerque, New Mexico

4.3

(11 reviews)

    Mr. Religion

    1

    October 28, 2020

    I am a past client of this provider

    During my time with this company, I had to do more work trying to get them to show up and stick to a schedule than I even got help for. They were supposed to come 14 hours a week and on the time clock in on my phone and then out on my phone. They would skip clock out at some times if they even sent me someone. I got a transfer about two months ago after 3 or 4 formal reports against them and their poor treatment of me, the lack of consistency or caregivers showing up period, and other issues dealing with how they were supposed to help that many did not want to do. The staff showed up late and left early most of the time. The interaction with the caregivers that did show up was very strange, many I had to report afterward for issues like, not wanting to clean, not wanting to go in the store, simple things they were being paid by my insurance to do. The agency was almost the opposite of responsive to my request almost as if they would push back even more or ignore me out of spite when I would bring up issues. This is my review and I would give them 0 stars if possible, I am still looking for a new company because of how poor they left things. Makes me sad but many people try to get over on me as a disabled individual

    MG4411

    5

    May 17, 2018

    I am a current client of this provider

    My mother is very pleased with the services. She was hesitant to receive help but the caregiver sent by 1st Premier Home Care was sensitive to her apprehension and slowly earned her trust. Now, she looks forward to her home care visits and has asked for her caregiver to come one more day a week. It's been a positive experience for both mom and me, and now I don't worry about her so much.

    Mona31244

    5

    May 12, 2018

    I am a current client of this provider

    My condition is getting worse and they keep adjusting my schedule to help me out. Many thanks.

    SusanLoredo

    5

    October 6, 2016

    I visited this facility

    I've been a client of 1st Premier Home Care since Dec. 2015. I have been very pleased with my caregiver. She is well trained and caring and does a good job anticipating my needs. I've not had to call the office very often, but when I have, they are always professional and answer all of my questions. I am so happy to have found them.

    Mona R

    5

    March 23, 2016

    I am a current client of this provider

    I have been a client since June 2015 and am very pleased. Dave is so caring and he sent me a wonderful caregiver named Jane. She makes me breakfast and keeps my house clean and laundry done up. I'm happy I found them and recommend them if you need home care help.

    Anonymous120171850

    2

    February 21, 2016

    I am a current client of this provider

    I’m not satisfied 1st Premier Home Care. I need somebody who can send the same person every day and they don’t. It’s just sad. They don’t send the same person every week, which I don’t like. I don’t know whether other companies do that or not, but this is the only one I’ve ever ran across, so I really don’t know how it works. The caregivers are OK. I’ve had so many since I started that it’s kind of difficult to say. Some of them are just kids and they don’t understand, and I’m an old lady. The girls are friendly and nice, except that some of them don’t understand. My insurance policy covers very little; therefore, it’s not all their fault.

    Provider Response

    Dear Client, Thank you so much for taking the time to write a review regarding our services. We are extremely disappointed to hear that you are not completely satisfied with our company. 1st Premier Home Care is dedicated to providing compassionate, consistent and high quality home care services to all of our clients. I would love to have an opportunity to improve our rating and to address your concerns. Please call me at 505-271-2120 and I would be happy to personally assist you to ensure your total satisfaction. It is our policy to listen to our clients and to make improvements whenever necessary to provide a positive and successful home care experience. Thank you for the opportunity and I look forward to hearing from you soon. Dave Kaminski, Agency Owner, 1st Premier Home Care

    Mary2134

    5

    November 8, 2015

    I am a current client of this provider

    My husband and I have been extremely pleased with Angela, our care aid assigned to us by 1st Premier Home Care. She is caring, thorough and always pleasant and on time for work. She drives us to our doctor appointments and does a good job with house cleaning and laundry. She also makes us meals which I usually give her my recipes because I am picky. We recommend them if you need help around the house.

    Helen87114

    5

    June 16, 2015

    I am a current client of this provider

    I have been a client of Premier Home Care since 2012. I had a stroke and could no longer care for myself. I was hesitant to ask for help but my daughter found this company and interviewed them for me. She was impressed so I gave them a try. I have been so pleased with my caregiver, Sylvia. She is kind and takes excellent care of me. She helps me get dressed in the morning, makes my meals and cleans my house. She also does my laundry and takes me to my doctor's appointments. Now that I have the help, I don't know what I would do without them. Many thanks to Premier Home Care for helping me stay in my home. I recommend them highly so please don't hesitate to call them.

    Thelma4

    5

    January 28, 2014

    I am a past client of this provider

    I have used Premier for both of my knee surgery and my recent surgery on my elbow. I had been in a home care industry for many years. What sets Premier apart from other competitors is the respect they have for one another and the commitment that they have to taking the best possible care of the patient. The one thing that I observed is that their attitude towards the company itself. They love working for the company. They think they're treated very fairly. They love the recognition that they are given for taking care of patients. The caregivers are so well-trained in giving the personal care that they qualify to do They are very considerate to give me the same person as much as possible which really give me a lot of comfort. They're very attentive to the request of the patient. The personal, individual attention that Premier gives is pretty outstanding. I have recommended them a many many times and I will continue to do that.

    Gina8

    5

    January 23, 2014

    I am a past client of this provider

    I heard a lot of good feedback about Dave on how he help clients out with whatever services that they needed. He was wonderful. I had a wonderful experience with Premier Home Care. The caregivers were all hardworking and nice. They are well-mannered. They would call me up almost daily to see how I am doing. I enjoyed their service thoroughly.

    Josie3

    5

    September 10, 2013

    I am a past client of this provider

    Somebody recommended Premier Home Care to us and I was really impressed with the one who came in and did the interview. We never have any problems at all and would highly recommend to anyone. The staff was excellent. I'm very happy with the care given to my mother. What I'm looking for in an agency was that my mother should be comfortable and trust that person and I've found it with Premier.

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    Services and Amenities of 1st Premier Home Care - Albuquerque in Albuquerque, New Mexico

    Sub-types of Home Care

    • Full Service Agency

    Bonds & Insurance

    • Is Bonded and Insured

    Languages

    • Spanish Spoken

    Housekeeping & Maintenance

    • Housekeeping Services

    Companionship & Escort Assistance

    • Companionship Services

    Ambulatory Assistance & Accessibility

    • Transfer Assistance
    • Mobility & Wheelchair Assistance

    Health Services

    • Memory Care
    • Companion Care

    Resident Requirements

    • Allows Patient Transfers

    Therapies

    • Stress Management
    • Validation Therapy

    Personal Care

    • Meal Preparation
    • Dressing Assistance
    • Bathing Assistance
    • Toileting Assistance
    • Personal Care Assistants

    Transportation & Shopping

    • Transportation Services for General Shopping

    Fitness & Wellness Programs

    • Fitness Opportunities

    Staff Training & Qualifications

    • Staff Trained in Ethics
    • Reference Checks
    • Staff trained in memory care
    • Staff Driving Record Check
    • Continual Training
    • Interview Every Team Member in Person

    Licensing & Inspections

    • Staff Drug Screening
    • Background Checks

    Financing & Payment Options

    • Accepts Check Payments
    • Payroll Provided for Caregivers
    • Accepts Insurance

    Family/Caregiver & Relocation Services

    • Transitional Care
    • Family Communication Services

    Care Management Services

    • Residency Confirmation

    Additional Amenity Information

    • Payment Options: Auto Debit Checking or Savings Account
    • Licenses: NM Department of Health

    About 1st Premier Home Care - Albuquerque in Albuquerque, New Mexico

    Welcome to 1st Premier Home Care! We are locally a owned and operated home care agency with over 27-years of experience. We are committed to providing our clients with dependable, professional and respectful care. Because we have provided care to our own aging parents and grandparents, we bring a sense of empathy, understanding and compassion when caring for you or your family member. Our caregivers are fully trained, bonded and insured and can provide in-home assistance from 3 to 24 hours per day. We offer the following services: housekeeping, meal preparation, medication reminders, errands/incidental transportation, laundry, personal care services, dementia and Alzheimer's care, daily phone check-in, pet care, outings and companionship.

    We are licensed by the NM Department of Health and have an A+ rating with the Better Business Bureau. We offer very competitive rates and accept most long-term care insurance plans. Please call us to schedule a no obligation, complimentary home consultation. We look forward to serving you!

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