1st Premier Home Care - Albuquerque Albuquerque, NM

Mr. Religion

During my time with this company, I had to do more work trying to get them to show up and stick to a schedule than I even got help for. They were supposed to come 14 hours a week and on the time clock in on my phone and then out on my phone. They would skip clock out at some times if they even sent me someone. I got a transfer about two months ago after 3 or 4 formal reports against them and their poor treatment of me, the lack of consistency or caregivers showing up period, and other issues dealing with how they were supposed to help that many did not want to do. The staff showed up late and left early most of the time. The interaction with the caregivers that did show up was very strange, many I had to report afterward for issues like, not wanting to clean, not wanting to go in the store, simple things they were being paid by my insurance to do. The agency was almost the opposite of responsive to my request almost as if they would push back even more or ignore me out of spite when I would bring up issues. This is my review and I would give them 0 stars if possible, I am still looking for a new company because of how poor they left things. Makes me sad but many people try to get over on me as a disabled individual

MG4411

My mother is very pleased with the services. She was hesitant to receive help but the caregiver sent by 1st Premier Home Care was sensitive to her apprehension and slowly earned her trust. Now, she looks forward to her home care visits and has asked for her caregiver to come one more day a week. It's been a positive experience for both mom and me, and now I don't worry about her so much.

Mona31244

My condition is getting worse and they keep adjusting my schedule to help me out. Many thanks.

SusanLoredo

I've been a client of 1st Premier Home Care since Dec. 2015. I have been very pleased with my caregiver. She is well trained and caring and does a good job anticipating my needs. I've not had to call the office very often, but when I have, they are always professional and answer all of my questions. I am so happy to have found them.

Mona R

I have been a client since June 2015 and am very pleased. Dave is so caring and he sent me a wonderful caregiver named Jane. She makes me breakfast and keeps my house clean and laundry done up. I'm happy I found them and recommend them if you need home care help.

Anonymous120171850

I’m not satisfied 1st Premier Home Care. I need somebody who can send the same person every day and they don’t. It’s just sad. They don’t send the same person every week, which I don’t like. I don’t know whether other companies do that or not, but this is the only one I’ve ever ran across, so I really don’t know how it works. The caregivers are OK. I’ve had so many since I started that it’s kind of difficult to say. Some of them are just kids and they don’t understand, and I’m an old lady. The girls are friendly and nice, except that some of them don’t understand. My insurance policy covers very little; therefore, it’s not all their fault.

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