iHeart Home Care Hackensack, NJ

Carly76

My husband and I were looking into care services for my mother and father, I came across this agency. The staff was very professional making the starting process very easy, my mother and father were taken care extremely well by the caregiver. They were also very quick to find a replacement when needed. Would use their services again if we needed home care services for any other family member.

KevLoe

My wife and I have been looking for services for my mother and we came across this agency. They provided us with information right away and a few days after, we were set to start services. Best choice we made! The caregiver was caring and professional when it came to helping my mother, took to her time to make my mother comfortable. The staff is very friendly and reliable when resolving different situations. We are currently still working with them and very pleased.

Sandy.Lee19

My family and i were looking for services a while ago and came across iHeart Home Care. They took care of both my parents greatly, very caring and professional knowing the tough circumstances we were dealing with. The office staff was not only friendly but reliable with short notice changes. We would most definitely use their services if needed in the future.

Bela_19

We were looking for services for my mother who has multiple sclerosis and came across this agency. The meeting was very educating in regards of the services they can provide for my mother and also how they can make our life easier in dealing with the hardships. The caregiver related to my mother right away and made her feel really comfortable, very caring. Also, the office staff were very reliable at all times to resolve any issues that came up. Highly professional.

Janice_Okon

My aunt required 24 hour care after leaving a rehab center. I interviewed several home health aid services and immediately felt comfortable and confident in iHeart. I also contacted their references. iHeart provided an aid based on my 83-year-old Aunt's needs with the goal of helping her become independent. Due to her changing needs and amount of time needed, we have had different aids as she became more independent. We currently have gone from a live-in aid to an aid 2X a week for 4 hours a day. This has happened over a period of about 6 months. iHeart definitely tries to match personalities and has done quite well. When my aunt first came home from rehab I was overwhelmed with setting up the hospital bed (iHeart happened to connect me with someone who was giving one away), welcoming a live-in aid, coordinating oxygen company, and filling prescriptions (16 in all) and pill boxes - WOW! That day, Julia met me at my aunt's apartment and stayed for hours as she eased me into all this. I couldn't have done it without her. To be honest, not all aids are perfect. When we did have any complaints, iHeart (Elena and Julia) were quick to address. They expect a lot from their employees and most of them fulfill that expectation. Communication is very important with any service you use but I don't think any service will be as prompt as iHeart in responding. Overall, I never thought of switching services as I felt that our aids were well-trained and friendly. I do recommend open communication with each aid so they get to know you as well. Regarding price, iHeart is probably a little lower in price than others I interviewed. When I was given a price range originally by iHeart, I expected that when they did find someone that the actual price would be at the high end of their estimate. Surprisingly, it was not. They are honest and fair. We love iHeart and highly recommend them.

Janice O

iHeart provided an aid based on my 83-year-old Aunt's needs with the goal of helping her become independent. Due to her changing needs and amount of time needed, we have had different aids as she became more independent. We currently have gone from a live-in aid to an aid 2X a week for 4 hours a day. This has happened over a period of about 6 months. iHeart definitely tries to match personalities and has done quite well. When my aunt first came home from rehab I was overwhelmed with setting up the hospital bed (iHeart happened to connect me with someone who was giving one away), welcoming a live-in aid, coordinating oxygen company, and filling prescriptions (16 in all) and pill boxes - WOW! That day, Julia met me at my aunt's apartment and stayed for hours as she eased me into all this. I couldn't have done it without her. To be honest, not all aids are perfect. When we did have any complaints, iHeart (Elena and Julia) were quick to address. They expect a lot from their employees and most of them fulfill that expectation. Communication is very important with any service you use but I don't think any service will be as prompt as iHeart in responding. Overall, I never thought of switching services as I felt that all our aids were well-trained and friendly. I do recommend open communication with each aid as well so they know what you expect from them in your particular case. Regarding price, iHeart is probably a little lower in price than others I interviewed. When I was given a price range originally by iHeart, I expected that when they did find someone that the actual price would be at the high end of their estimate. Surprisingly, it was not. They are honest and fair. We love iHeart and highly recommend them.