Dynamic Home Health Care Las Vegas, NV

Deborah

We hired Dynamic for 24/7 care. Over 7 months of care we had a couple of really caring and outstanding caregivers. But others were sorely lacking in experience, professionalism. My biggest issue with this agency is how shamefully poorly they paid their employees. We paid $4,000 a week for care, they paid these women $15 an hour! Which explains a lot. On another level, when my husband passed, we never even received a sympathy card from them! I don’t know, I think that goes back to how professional these people really are. Even our Doctor sent flowers. In the bigger picture not all that important I realize, but then again, it speaks to the kind of an organization you are dealing with. $4,000 a week merits some kind of acknowledgement that the patient has passed. The $15 an hour caregivers were more sensitive and acknowledged our loss.

joe ss

I signed up for first time. Bill was only supposed to be around $57. To my surprise received bill for $275 since driver had recorded 14 hour appointment. Ridiculous was only for roughly 2 hour appt. The rep stated she would get this mistake fixed. Then 3 weeks later get call from California office billing requesting payment for $275. I had to repeat to her several times that trip was only 2 hours, not 14 hours. I will never use this company again. I understand mistakes are made which I am ok with and the Las Vegas rep assures me now mistake is fixed. But what is disappointing the California billing office rep the way she talked to me as if I am lying and I should not have to repeat to her whole trip was for 2 hours, not 14 hours.

Caring100973650

I chose A Simple Solution because I was able to negotiate a lower rate. The agency was good up to point. We had problems with people not showing up and not calling to let me know though. Their dependability was a little questionable. They need to improve on it. The scheduling and billing was fine.