Phoenix Home Care Springfield, MO

loveone2

My Husband was a client. I wouldn't recommend Phoenix, My husband had a bad reaction to chemo and needed some therapy to get stronger. One day the nurse called and said she was on her way and could she bring someone that could help me with outside resources stuff I couldn't afford I said that would be fine. when she got to our home she had told my husband the same thing. Well when the women introduced herself she said Hi I'm ----- from hospices and I'm here to keep you comfortable until you Die I was so mad and said get the ---- out of my house. And ask the nurse why she lied to me she didn't answer and finished and left. The next day my husband had a Dr. Appt. and I asked him if he had them bring Hospice out he said no he didn't need them, he just needs the right therapy and nutrition. That day after we got back from the Dr. the Head therapy lady came out to evaluate my husband and she said you need to get on Hospice there is nothing else we can do for you, I was so mad and said the Dr. doesn't want him on hospice and she said we can go around the Dr. and I told here to get the ---- out of my house. My husband was so upset and thought he had a death sentence and his blood pressure ect. and went into hospital and I called and told them that he was in the Hospital and they never called and check on him I called them one day nd they said is he out of the hospital I said no was calling to tell them we didn't want the services any more. He was in there for 4 month and when he got released they said you need home health he said H--- NO they gave me other options and got a great one they really cared for him and working with them we got him stronger and he is doing GREAT now if I would of stuck with Phoenix my husband wouldn't be here today. when you looking for one you tell them what you want to accomplish or what you want for your loved one remember you are the BOSS they work for you. sorry it's so long

Judi

Phoenix Home Care helps my mom with a lot of basic care, like getting into the bathroom, helping her shower a couple of times a week, and making sure she has her meds. They seem to be short-handed a lot of the time. She'd call, and it'll take a long time for someone to come and take her into the bathroom. They're very friendly, but the one lady who seems to be in charge dropped the ball a lot of times. She's fairly new and trying to find her way through things. There are little things that have gone wrong but overall, it's been pretty good.

Jimmy618034

Phoenix Home Care is the best one I have ever had. The people are really knowledgeable and informative. It is just me, and they do everything I need done very well. They are kind and understanding and help me with cooking, bathing, dressing, and stuff like that.

Parents now deceased

If you use this company, you must double check their billing. They cannot be relied upon to bill correctly, will overbill, bill for hours not worked, and then it's your job to catch it and try to get a refund or a credit. If you have two people being cared for and one passes, they will continue to bill for both people until you catch it and then it takes months to get it straightened out. Their caregivers are usually not reliable and it takes several attempts to find one who is. Sometimes you will rely upon someone showing up, the person doesn't, and no one notifies you that your family member is not being cared for. Complaints often go unanswered. The owners are in it for the money and do not care about providing reliable, caring service to their customers.

kmyrick

My father had Alzheimer's and we contacted Phoenix. They seemed to make a difficult situation even worse. The office staff was rude, unorganized and most of the time out of touch with what was going on. They would cancel someone at the last minute and have no options for us as far as sending a replacement. They sent people out with no experience at all with Alzheimer's and those ladies admitted to feeling uncomfortable, but were sent anyway. We walked in once and the caregiver was completely asleep(day shift) on the couch and my dad was left unattended. The worst part was trying to communicate with the girls at the office, they lack simple communication skills. It's been two weeks since my dad passed and they have not contacted us through any means to express their condolences, which shows they're not in it because they care about people. We did meet two of the best ladies that cared for my dad right to the very end and loved him, unfortunately the girl at the office called and was highly upset because one of them for came in early to help during my dad's final days. It's a mess and I would look elsewhere. I heard they were rated number 1 in Missouri, if that's the case, then the state of home healthcare system is in a very sad place. Samantha Holt

Debbie102126050

I have home therapies now from Phoenix Home Care. I have PT/OT, and I have aides that come in. They are absolutely wonderful, and I got them through a physical rehab. They are excellent, have much better exercises, and they came on a regular basis. They had a very caring attitude, and they are wonderful.

djjm1

I had Phoenix Home Care for 3 months. My mother's doctor recommended it. I didn't have any problem with the quality of the nurse and the physical therapists. The nurse was very attentive, thorough and answered my questions. If I had trouble with my mother, the nurse would contact my mom's doctor because she could get to the doctor quicker than I could. She was very, very efficient. I didn't care for agency's homemaker and bath-aide people at all. I think the staff needed to get more training on professionalism when it came to the in-home care keepers that do the house work like cooking and bathing. I also thought some of them were too nosy and asked too many personal questions.

formechrome

as a client it certainly would be more appropriate to have someone who actually worked and was on time . The work ethic lacks tremendously.

AppelDar

They were so helpful! I had such a peace when I left their office after our first meeting. My husband's companion has only been there a very short time, but already it's good. My husband is comfortable and enjoys the company, and I'm receiving a bonus in that the companion is doing household cleaning and laundry and my husband is helping.