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Phoenix Home Care Springfield, MO

3033 South Kansas Expressway , Springfield, MO 65807

(800) 558-0653 (Caring Family Advisor™)

2.6

(14 reviews)

Offers Home Health Agencies, Home Care, and Hospice

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Reviews of Phoenix Home Care in Springfield, Missouri

2.6

(14 reviews)

    Leslie

    1

    January 29, 2024

    Other

    In home hospice. If you can go ANYWHERE else DO IT. The only thing worse than having to watch my sister in law die was the service from Phoenix Home Care. You get a bed and an O2 machine with a dirty filter and a card with a fax# and an answering service when your loved one has only hours to live?!!? And maybe they could come get their bed out of my brother's LR so he doesn't have to keep reliving it that way?!!?

    Virginia

    4

    December 10, 2023

    I am a current client of this provider

    I am using Phoenix Home Care. I'm using bathing and dressing assistance. They come two hours a day and two days a week. In the past, they provided care for my husband. I'm very satisfied with the caregivers.

    TJeffr

    5

    June 6, 2023

    Other

    My father in law has been in wonderful hands. His caregiver is Chrissy. SHE IS AMAZING!! She goes above and beyond to make sure he gets everything he needs. Words can't express how grateful we are that she was sent to be with him when we are at work. Chrissy makes sure that when she leaves and before we make it home that he has everything he needs. She truly cares for him even when she's moved on to her next clients. What a peace it has given to my father in law and also to our family, knowing, she treats him like she would her family. Everyone is blessed to know her. What an amazing asset she is to Phoenix.

    Respect our Veterans

    1

    October 28, 2021

    I am a current client of this provider

    The Springfield MO office is failing to provide the services they are supposed to be giving veterans. They are being paid to give HHC and Respite care to Severely Disabled Veterans and families. Unfortunately they are failing to do this. The excuse is lack of staff. If they can’t do the job they need to let another agency actually provide the care.

    Reviewer12162019

    1

    December 20, 2019

    I am a past client of this provider

    We hired Phoenix Home Care & Hospice, but it didn't work out. We used them for two weeks. The first caregiver that came out was excellent, but the caregivers that were scheduled to come out over the next weeks did not show up. The one person that came out gave some assistance in feeding her and cleaning up some of the areas of the house and provided some support for my father in terms of dealing with my mother's toiletry needs. The manager seemed very professional, very knowledgeable and did a good job with setting the program up, but the people who were supposed to come out and provide the service didn't show up.

    loveone2

    1

    October 23, 2017

    I am a past client of this provider

    My Husband was a client. I wouldn't recommend Phoenix, My husband had a bad reaction to chemo and needed some therapy to get stronger. One day the nurse called and said she was on her way and could she bring someone that could help me with outside resources stuff I couldn't afford I said that would be fine. when she got to our home she had told my husband the same thing. Well when the women introduced herself she said Hi I'm ----- from hospices and I'm here to keep you comfortable until you Die I was so mad and said get the ---- out of my house. And ask the nurse why she lied to me she didn't answer and finished and left. The next day my husband had a Dr. Appt. and I asked him if he had them bring Hospice out he said no he didn't need them, he just needs the right therapy and nutrition. That day after we got back from the Dr. the Head therapy lady came out to evaluate my husband and she said you need to get on Hospice there is nothing else we can do for you, I was so mad and said the Dr. doesn't want him on hospice and she said we can go around the Dr. and I told here to get the ---- out of my house. My husband was so upset and thought he had a death sentence and his blood pressure ect. and went into hospital and I called and told them that he was in the Hospital and they never called and check on him I called them one day nd they said is he out of the hospital I said no was calling to tell them we didn't want the services any more. He was in there for 4 month and when he got released they said you need home health he said H--- NO they gave me other options and got a great one they really cared for him and working with them we got him stronger and he is doing GREAT now if I would of stuck with Phoenix my husband wouldn't be here today. when you looking for one you tell them what you want to accomplish or what you want for your loved one remember you are the BOSS they work for you. sorry it's so long

    Judi

    3

    August 29, 2017

    I am a current client of this provider

    Phoenix Home Care helps my mom with a lot of basic care, like getting into the bathroom, helping her shower a couple of times a week, and making sure she has her meds. They seem to be short-handed a lot of the time. She'd call, and it'll take a long time for someone to come and take her into the bathroom. They're very friendly, but the one lady who seems to be in charge dropped the ball a lot of times. She's fairly new and trying to find her way through things. There are little things that have gone wrong but overall, it's been pretty good.

    Jimmy618034

    5

    February 1, 2017

    I am a current client of this provider

    Phoenix Home Care is the best one I have ever had. The people are really knowledgeable and informative. It is just me, and they do everything I need done very well. They are kind and understanding and help me with cooking, bathing, dressing, and stuff like that.

    Parents now deceased

    1

    January 24, 2017

    I am a past client of this provider

    If you use this company, you must double check their billing. They cannot be relied upon to bill correctly, will overbill, bill for hours not worked, and then it's your job to catch it and try to get a refund or a credit. If you have two people being cared for and one passes, they will continue to bill for both people until you catch it and then it takes months to get it straightened out. Their caregivers are usually not reliable and it takes several attempts to find one who is. Sometimes you will rely upon someone showing up, the person doesn't, and no one notifies you that your family member is not being cared for. Complaints often go unanswered. The owners are in it for the money and do not care about providing reliable, caring service to their customers.

    kmyrick

    1

    May 9, 2016

    I am a past client of this provider

    My father had Alzheimer's and we contacted Phoenix. They seemed to make a difficult situation even worse. The office staff was rude, unorganized and most of the time out of touch with what was going on. They would cancel someone at the last minute and have no options for us as far as sending a replacement. They sent people out with no experience at all with Alzheimer's and those ladies admitted to feeling uncomfortable, but were sent anyway. We walked in once and the caregiver was completely asleep(day shift) on the couch and my dad was left unattended. The worst part was trying to communicate with the girls at the office, they lack simple communication skills. It's been two weeks since my dad passed and they have not contacted us through any means to express their condolences, which shows they're not in it because they care about people. We did meet two of the best ladies that cared for my dad right to the very end and loved him, unfortunately the girl at the office called and was highly upset because one of them for came in early to help during my dad's final days. It's a mess and I would look elsewhere. I heard they were rated number 1 in Missouri, if that's the case, then the state of home healthcare system is in a very sad place. Samantha Holt

    Debbie102126050

    5

    November 24, 2014

    I am a current client of this provider

    I have home therapies now from Phoenix Home Care. I have PT/OT, and I have aides that come in. They are absolutely wonderful, and I got them through a physical rehab. They are excellent, have much better exercises, and they came on a regular basis. They had a very caring attitude, and they are wonderful.

    djjm1

    3

    April 16, 2013

    I am a past client of this provider

    I had Phoenix Home Care for 3 months. My mother's doctor recommended it. I didn't have any problem with the quality of the nurse and the physical therapists. The nurse was very attentive, thorough and answered my questions. If I had trouble with my mother, the nurse would contact my mom's doctor because she could get to the doctor quicker than I could. She was very, very efficient. I didn't care for agency's homemaker and bath-aide people at all. I think the staff needed to get more training on professionalism when it came to the in-home care keepers that do the house work like cooking and bathing. I also thought some of them were too nosy and asked too many personal questions.

    formechrome

    1

    February 18, 2013

    I am a current client of this provider

    as a client it certainly would be more appropriate to have someone who actually worked and was on time . The work ethic lacks tremendously.

    AppelDar

    5

    November 18, 2011

    Other

    They were so helpful! I had such a peace when I left their office after our first meeting. My husband's companion has only been there a very short time, but already it's good. My husband is comfortable and enjoys the company, and I'm receiving a bonus in that the companion is doing household cleaning and laundry and my husband is helping.

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    Medicare

    • Overall

      4.5

    Medicare Provider Number: 267629
      Ownership Type: Proprietary
      Rating Date: 9/1/2023
      Timeliness of providing service: 97.2%
      Taught patient or caregivers about their drugs: 99.2%
      Checked patient's risk of falling: 99.7%
      Checked patient for depression: 99.7%
      Checked for flu vaccination: 79.7%
      Checked for pneumonia shot: 86.6%
      Provided diabetes specific care including getting doctors orders, giving foot care, and teatching patients about foot care: 98.4%
      How often patients had less pain moving around: 90.5%
      How often home health patients had to be admitted to the hospital: 13.9%
      How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted: 13.9%
      How often home health patients, who have had a recent hospital stay, had to be re-admitted to the hospital: Worse Than Expected
      How often home health patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital: Same As Expected
      Walking or moving around: 85.4%
      Getting in and out of bed: 87.7%
      Bathing: 88.4%
      Breathing: 83.9%
      Wounds/healing after an operation: 97.4%
      Medication compliance: 81.5%

    About Phoenix Home Care in Springfield, Missouri

    Phoenix Home Care came to be as a result of our commitment to improve the quality of life for those we serve. Each of our principles has experienced the need for home care for our own loved ones. We understand what truly matters and how important compassion is in finding fresh starts and new beginnings.

    About Phoenix Home Health Care

    Phoenix Home Care offers a New Beginning for your home care needs.

    Our written core values reflect, in words, what is truly important to us as an organization. In our Mission we highlight the pillars of this culture: Compassion, Honesty and Patience. These descriptive words define our culture. Also in our DNA we find these valuable qualities:

    • Responsibility - we take full responsibility for our actions
    • Respect - We treat each other and those we serve with equal and high-level respect
    • Excellence - We strive to exceed the expectation standards in our industry - giving plus one service.
    • Empathy - In all that we do we ask, "What would I want if it were me?
    • Potential - We strive to help everyone reach their full potential in life.
    • Courage- With an optimistic and brave heart we face each challenge, celebrating successes and viewing failures as opportunities to grow.
    • Community- We are active participants in our communities"¦reaching out to be good neighbors.
    Privately Paid Services

    These services are designed to eliminate the need for unnecessary institutionalization by creating a safe living environment, fostering independence and facilitating rehabilitation. Services are available to youth and adults who make arrangements for individualized care and private payment for services. These services do not require a doctor's order; however, clients in a hospital or skilled nursing facility can request direct private care on their own to avoid being discharged to another care provider. Privately Paid Services are available for 8, 12 or 24-hour shifts. Hourly services are also available for those needing less than an 8-hour shift. Just a few examples within this service offering:

    • Nursing Services
    • Care that never sleeps
    • Respite Care (to give relief to the regular family caregiver)
    • Basic housekeeping
    • Provide one-on-one care in a hospital or nursing home situation
    • Social outings
    • Transportation
    • Meal preparation and planning
    • Grooming and personal hygiene
    • Medication reminders
    • Reading, conversation and companionship
    • Letter writing
    • Pet Care
    State Funded Home Care Services

    In-Home Services are managed by the Missouri Department of Health and Senior Services"¦

    In-Home Services & Agency Direct Services

    In-home Health Care Services are services that offer assistance with activities of daily living. Some persons who otherwise would be forced to live in nursing homes may be able to stay in their homes if provided with homemaker chore or respite care services. Missouri HealthNet eligibility rules help to make such Home and Community-based services available to persons who meet certain eligibility requirements.

    The services themselves are authorized through the State Department of Health and Senior Services. Senior Services will first determine need for care and the availability of services.

    • Homemaker Chores (meal planning, cleaning, changing and making beds, laundry, correspondence, errands and shopping)
    • Personal Care (dressing/grooming, feeding, bathing and personal hygiene, toileting, assistance with mobility and transfer)
    • Client Teaching
    • Respite Care (companionship, supervision, relief for primary caregiver)
    • Advanced Personal Care (ostomy and catheter care, bowel program, lift transfers, passive range of motion, assistance with oral medication and applying medicated lotions)
    • Maintenance Nursing (medication set-up, pre-filling insulin syringes, diabetic monitoring & nail care, routine monitoring of health status and skin condition
    Private Duty Nursing (PDN)

    Private Duty Nursing provides nursing care for children with disabilities with diagnosis such as Cystic Fibrosis, Cerebral Palsy, Blindness, Hydrocephalus, Traumatic Brain Injury, Spinal Cord Injuries, Chronic Illnesses, Autism, Cancer, etc. Phoenix Home Care's Private Duty Nursing team is comprised of highly trained healthcare professionals, providing quality care to special needs children throughout Missouri. If you are a new parent of a medically fragile child and have questions about establishing care, we at Phoenix Home Care are here to answer them.

    Caregivers employed, bonded and insured:Yes
    Caregivers available 24 hours a day:Yes
    Available to assisted living facility:Yes
    RN on Staff:Yes
    Home Health (Medical) Care:Yes

    Map of Phoenix Home Care

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