Phoenix Home Care Springfield, MO

Offers Home Care, Home Health Agencies, and Hospice

12 Reviews
Call (800) 973-1841
Phoenix Home Care (800) 973-1841

Reviews of Phoenix Home Care

12 Reviews Write a review

Home Care Reviews for Phoenix Home Care

November 23, 2014

By Debbie102126050

I am a current client of this provider

I have home therapies now from Phoenix Home Care. I have PT/OT, and I have aides that come in. They are absolutely wonderful, and I got them through a physical rehab. They are excellent, have much better exercises, and they came on a regular basis. They had a very caring attitude, and they are wonderful.

April 16, 2013

By djjm1

I am a past client of this provider

I had Phoenix Home Care for 3 months. My mother's doctor recommended it. I didn't have any problem with the quality of the nurse and the physical therapists. The nurse was very attentive, thorough and answered my questions. If I had trouble with my mother, the nurse would contact my mom's doctor because she could get to the doctor quicker than I could. She was very, very efficient. I didn't care for agency's homemaker and bath-aide people at all. I think the staff needed to get more training on professionalism when it came to the in-home care keepers that do the house work like cooking and bathing. I also thought some of them were too nosy and asked too many personal questions.

November 18, 2011

By AppelDar


They were so helpful! I had such a peace when I left their office after our first meeting. My husband's companion has only been there a very short time, but already it's good. My husband is comfortable and enjoys the company, and I'm receiving a bonus in that the companion is doing household cleaning and laundry and my husband is helping.
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Home Health Reviews for Phoenix Home Care

Hospice Reviews for Phoenix Home Care

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About Phoenix Home Care in Springfield, Missouri

Phoenix Home Care came to be as a result of our commitment to improve the quality of life for those we serve. Each of our principles has experienced the need for home care for our own loved ones. We understand what truly matters and how important compassion is in finding fresh starts and new beginnings.

About Phoenix Home Health Care

Phoenix Home Care offers a New Beginning for your home care needs.

Our written core values reflect, in words, what is truly important to us as an organization. In our Mission we highlight the pillars of this culture: Compassion, Honesty and Patience. These descriptive words define our culture. Also in our DNA we find these valuable qualities:

  • Responsibility - we take full responsibility for our actions
  • Respect - We treat each other and those we serve with equal and high-level respect
  • Excellence - We strive to exceed the expectation standards in our industry - giving plus one service.
  • Empathy - In all that we do we ask, "What would I want if it were me?
  • Potential - We strive to help everyone reach their full potential in life.
  • Courage- With an optimistic and brave heart we face each challenge, celebrating successes and viewing failures as opportunities to grow.
  • Community- We are active participants in our communities"¦reaching out to be good neighbors.
Privately Paid Services

These services are designed to eliminate the need for unnecessary institutionalization by creating a safe living environment, fostering independence and facilitating rehabilitation. Services are available to youth and adults who make arrangements for individualized care and private payment for services. These services do not require a doctor's order; however, clients in a hospital or skilled nursing facility can request direct private care on their own to avoid being discharged to another care provider. Privately Paid Services are available for 8, 12 or 24-hour shifts. Hourly services are also available for those needing less than an 8-hour shift. Just a few examples within this service offering:

  • Nursing Services
  • Care that never sleeps
  • Respite Care (to give relief to the regular family caregiver)
  • Basic housekeeping
  • Provide one-on-one care in a hospital or nursing home situation
  • Social outings
  • Transportation
  • Meal preparation and planning
  • Grooming and personal hygiene
  • Medication reminders
  • Reading, conversation and companionship
  • Letter writing
  • Pet Care
State Funded Home Care Services

In-Home Services are managed by the Missouri Department of Health and Senior Services"¦

In-Home Services & Agency Direct Services

In-home Health Care Services are services that offer assistance with activities of daily living. Some persons who otherwise would be forced to live in nursing homes may be able to stay in their homes if provided with homemaker chore or respite care services. Missouri HealthNet eligibility rules help to make such Home and Community-based services available to persons who meet certain eligibility requirements.

The services themselves are authorized through the State Department of Health and Senior Services. Senior Services will first determine need for care and the availability of services.

  • Homemaker Chores (meal planning, cleaning, changing and making beds, laundry, correspondence, errands and shopping)
  • Personal Care (dressing/grooming, feeding, bathing and personal hygiene, toileting, assistance with mobility and transfer)
  • Client Teaching
  • Respite Care (companionship, supervision, relief for primary caregiver)
  • Advanced Personal Care (ostomy and catheter care, bowel program, lift transfers, passive range of motion, assistance with oral medication and applying medicated lotions)
  • Maintenance Nursing (medication set-up, pre-filling insulin syringes, diabetic monitoring & nail care, routine monitoring of health status and skin condition
Private Duty Nursing (PDN)

Private Duty Nursing provides nursing care for children with disabilities with diagnosis such as Cystic Fibrosis, Cerebral Palsy, Blindness, Hydrocephalus, Traumatic Brain Injury, Spinal Cord Injuries, Chronic Illnesses, Autism, Cancer, etc. Phoenix Home Care's Private Duty Nursing team is comprised of highly trained healthcare professionals, providing quality care to special needs children throughout Missouri. If you are a new parent of a medically fragile child and have questions about establishing care, we at Phoenix Home Care are here to answer them.

Caregivers employed, bonded and insured: Yes Caregivers available 24 hours a day: Yes Available to assisted living facility: Yes RN on Staff: Yes Home Health (Medical) Care: Yes

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Services and Amenities of Phoenix Home Care in Springfield, Missouri


  • Overall:
  • Medicare Provider Number: 267629
  • Ownership Type: Private
  • Date Certified: 10/04/2012

Quality of Service

  • Timeliness of providing service
  • Taught patient or caregivers about their drugs
  • Checked patient's risk of falling
  • Checked patient for depression
  • Checked for flu vaccination
  • Checked for pneumonia shot
  • Provided diabetes specific care including getting doctors orders, giving foot care, and teatching patients about foot care
  • How often patients had less pain moving around
  • How often home health patients had to be admitted to the hospital
  • How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
  • How often home health patients, who have had a recent hospital stay, had to be re-admitted to the hospital
    Worse Than Expected
  • How often home health patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital
    Same As Expected

Patient Improvement

  • Walking or moving around
  • Getting in and out of bed
  • Bathing
  • Breathing
  • Wounds/healing after an operation
  • Medication compliance
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