The agency provided extra help and companionship because they could not be alone anymore.
I liked that the caregivers were very personable.
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Reviews of Right at Home St. Charles (MO)
Home Care Reviews for Right at Home St. Charles (MO)
January 25, 2021
I am a past client of this provider
January 15, 2021
I am a past client of this provider
They were vital in my mother's care and I couldn't have done it without them here.
I like that their caregivers are very well trained and are very detail oriented. They are very caring and it shows. They are compassionate and thorough in their work. You can tell the owners are not just in it for the money.
January 15, 2021
I am a current client of this provider
They work with me on things. They drive me to the dentist.
They are very helpful and courteous.
January 05, 2021
I am a current client of this provider
They always give us someone to take care of my parents when I'm not there.
They very flexible with changes and they are understanding for every situation.
January 05, 2021
I am a current client of this provider
They have built a good relationship with my parents.
I like that my parents are positive about Right at Home.
January 05, 2021
I am a current client of this provider
It makes it possible for him to stay at home.
I like that they communicate well with us.
January 05, 2021
I am a past client of this provider
I needed time away and they were very good with watching him.
They had the ability to sit back and let them come to him.
December 07, 2020
I am a current client of this provider
They are thinking of ways to improve our lives almost as much as we need them to.
They're aware of personal situations and they do the best, more than best, care to meet our needs.
December 07, 2020
I am a current client of this provider
We couldn't live without them. The scheduling ensures coverage. I like their assistance.
I like that they're very responsive and take excellent care of the client.
December 07, 2020
I am a current client of this provider
They provide her companionship in the mornings.
I like that they provide really good care for my mother.
December 07, 2020
I am a current client of this provider
They are my eyes and ears, since I'm not allowed to see my parents. I rely on them to tell me how things are going.
They are so great with my mom and the whole family, they take care of me as much as they do my mom.
December 03, 2020
I am a current client of this provider
The services haven't really made a difference. The agency provides someone at night to help the client sleep.
The agency was able to respond right away. The only this is that they have it set up where the caretaker during the night is supposed to leave a voice message, but a lot of them are not doing that.
December 03, 2020
I am a current client of this provider
They have not been here very much because of the holidays.
I like that they work with us when we need to have them changed.
November 25, 2020
I am a past client of this provider
They were very nice and made us comfortable.
I enjoyed the person that came and took care of my dad.
November 24, 2020
I am a current client of this provider
I appreciate that they will cook healthy meals for my mom, otherwise all she would eat is sweets.
I have noticed they are always on-time.
November 21, 2020
I am a current client of this provider
It's a world of difference in my life. It gives me my life back.
The health care workers themselves care very deeply about the people they care for.
November 18, 2020
I am a past client of this provider
They would help me around the house, and make sure I wouldn't fall.
I like their personality.
November 04, 2020
I am a current client of this provider
They are very helpful because it is hard for me to go in and help my mom so they do it.
Everyone we have had here was very nice and worked well with my mom. We have had no trouble with anyone.
November 04, 2020
I am a current client of this provider
The services provided by Right at Home have been a big impact on my life, because they are able to help me live a normal life, stay in my home, and give me good companionship. I need daily care and there is someone here to do it for me, which is very important.
I like the caregiver that comes for me, the office staff and everyone I have dealt with have all been very kind, and I can tell they all do their job as they are supposed to.
September 28, 2020
I am a current client of this provider
If I am breathing irregular, they check on me.
I like their concern and quality of care.
September 28, 2020
I am a current client of this provider
They're doing a fine job, but there's nothing really they could do more for me.
I like the fact that they come in at the appointed time once a week. I can count on them.
September 24, 2020
I am a past client of this provider
By doing jobs and services that I don't want to perform or attempt to.
You get the same person who knows the services.
September 20, 2020
I am a current client of this provider
Right at home was so helpful while my mom was receiving hospice care. We hired them to stay with her 24 hrs. a day so we were able to leave her side a few times a day and feel she was cared for. We only had one issue with someone on their staff and once I requested they be removed it was not a problem. They were professional and very caring. We especially loved Becky. You could really tell how much she cared for her patients. We would highly recommend.
September 15, 2020
I am a current client of this provider
They help with medications.
I'd recommend them. I can rely on them.
September 15, 2020
I am a current client of this provider
They shouldn't leave it up to us to decide what they should and shouldn't be doing.
They could communicate better.
Provider Response
Right at Home St Charles prides itself on tailoring our services to meet each individual client’s needs. We perform a comprehensive assessment at the outset of services in order to create a plan of care and list of tasks for our Care Team professionals to implement. It appears that this client’s family was unhappy with our approach. We sincerely wish we had had the opportunity to work the client and the family to improve our care plan and task list to better meet the client’s and family’s expectations. We are quite confident that if we had been informed by the client and family of their dissatisfaction prior to cessation of services, this client and family would have had the same experience that the vast majority of our clients experience from our multi-award winning Care Team. With Gratitude, Kirsten
September 15, 2020
I am a current client of this provider
They have helped me the most by giving me peace of mind that my parents will be safe.
I like that they have great caretakers, management, and billing staff.
September 04, 2020
I am a past client of this provider
They could have had better qualified people to deal with dementia patience.
They could have meet our needs a little better.
September 04, 2020
I am a current client of this provider
It helps Mom and I get out periodically.
The two different employees who have come to help watch my dad have been very positive people.
September 04, 2020
I am a current client of this provider
I could not get away from the house to do the things I need to do, without them.
We like the caregivers we have. They do things without us having to ask them.
August 26, 2020
I am a current client of this provider
They have taken a weight off of my shoulders.
I like their website and and I like the management.
August 24, 2020
I am a current client of this provider
She knows what I like and I don't even to tell her.
I like the particular caregiver I have because she is very good.
August 14, 2020
I am a current client of this provider
One of their caregivers has actually gotten the client into the gym to workout which is something we haven't been able to do for over three years.
They are highly responsive to individual needs.
August 14, 2020
I am a past client of this provider
It was hard for her to transition to assisted living so they could have given her some skills to live without someone always being there.
I recommended them yesterday. They were always there, it was very one on one.
August 14, 2020
I am a current client of this provider
The caregiver is able to give her a bath. My mother loves to soak in the hot water, so it's something she looks forward to every day.
I like the caregiver that they sent us.
August 05, 2020
I am a past client of this provider
They did things for me that I needed like trimming my toenails, but they should have been cheaper.
They should lower the cost.
August 05, 2020
I am a past client of this provider
It was very helpful, my mother can't stay alone at all.
Everyone was friendly and courteous.
July 15, 2020
I am a past client of this provider
They were very compassionate.
They were very punctual.
July 15, 2020
I am a current client of this provider
If they are going to change the schedule, they give me plenty of notice.
Their level of service is amazing. The caregiver my mom has is very compassionate and kind. She gets along with my mom really well.
July 07, 2020
I am a current client of this provider
It seems intrusive sometimes. She helps me with things I can't do. I have to change my behavior. They don't need to change their behavior.
I have liked it since the beginning. They have very caring caregivers. They cook for me.
July 07, 2020
I am a current client of this provider
They have made it easy by allowing shorter shifts. They allow me to work full time.
They are flexible. The caregivers are all wonderful.
July 07, 2020
I am a current client of this provider
She gets other people to talk to in the house.
I like that they are caring and sincere.
July 06, 2020
I am a current client of this provider
My wife had very limited mobility and used a walker or wheelchair to get limited movement between rooms.
She fell at home landing on her hip. No fractures but did further damage her hip and knee resulting in a week in the hospital, Upon release she has in-home PT and OT and we have had the services of a caregiver from Right at Home.
The care by all contacts at RAH have been marvelous! If there is a need in the future we will certainly re-engage their wonderful service.
March 11, 2020
I am a current client of this provider
It is helpful because I depend on them.
They are outstanding and efficient.
March 04, 2020
I am a current client of this provider
She has been able to do a lot more since they have come, so it has helped her a lot!
They would answer my questions right away.
March 04, 2020
I am a current client of this provider
They take the stress away when I am at work so I feel very confident with the care that they give.
They are very professional but very compassionate. They are concerned about their patients and the people they are giving the care to.
February 25, 2020
I am a current client of this provider
The couple of days that they were here I did not have to do everything that the homecare worker did. That was a relief.
They went out of their way to find someone in the area that would come out this far.
February 21, 2020
I am a current client of this provider
We haven't had any issues. They do other things around the house besides just assisting my mother. They help with dishes and a little housekeeping, and they don't just sit around.
I like that they make sure we're aware somebody will be coming the day we need them to. They keep a log of what happened during the day while we were gone. They make adjustments based on feedback of the caregiver.
February 18, 2020
I am a current client of this provider
My mother is old and can be difficult to deal with but they do a great job with her and it makes our lives better.
The company is very conscientious. They are attentive to my mother's needs. They go way out of their way.
February 13, 2020
I am a current client of this provider
They have helped me the most because there are things that I do, but I have trouble with some things. She can do them lot quicker than I could ever do.
The young lady that comes most of the time has been really great and personable. She helps with anything I need done, it has been a good fit.
February 05, 2020
I am a current client of this provider
I got a walker, and the caregiver helps me take care of my feet.
They are very upfront, and they help me to do things, and they are good people.
February 05, 2020
I am a current client of this provider
They help the most by providing services to my dad that makes my life easier, like ADLs and bathing.
I like that the provider is always prompt, friendly, and has been a great help to my dad.
January 23, 2020
I am a past client of this provider
I appreciate the professional home health care services that Right At Home of St Charles provided for my parents for approximately 5 years. They were very easy to work with. The care givers were very good about providing the care my family asked for and they were always good with their communication if we ever had questions or wanted to make any changes in the schedule. The care they provided gave piece of mind that the rest of the family didn't need to worry about watching out for mom & dad 24 hrs a day, seven days a week. The services they provided were needed and greatly appreciated for what they did to fulfill those needs.
January 21, 2020
I am a current client of this provider
I don't have to worry about her. I know she is getting the help that she needs.
They have been responsive to my aunt's needs.
January 15, 2020
I am a current client of this provider
I have somebody to talk to and help me do the things I can no longer do.
They match you with somebody they know you will get along with. They make a big effort in that regard.
January 08, 2020
I am a current client of this provider
It means that someone is at the house with my parents every week. It takes the burden off of me.
I have been happy with them. The caregiver is good to my parents.
January 08, 2020
I am a current client of this provider
She gets to stay home. She would like it better if she was by herself, but it does let her stay at home and be more independent.
I have recommended it to some people. I like the people that they have sent. They work to fit my mom's personality.
January 01, 2020
I am a current client of this provider
We're using Right at Home for my grandmother. It's a little inconsistent because we get different caregivers. We only have someone come out one day a week, and we've had some problems with them showing up on time. It's not awesome, but it's OK. They give her a shower and just babysit her. When I call and have issues, they do listen and they address the issues promptly. Communication is good. The caregivers are good and seem to really care about my grandmother. I just wish it's more consistent when we get someone, but all of them have been very kind and caring people.
December 19, 2019
I am a past client of this provider
It gave me a chance to run some errands.
They were very accommodating and friendly. They called to make sure things were okay.
December 19, 2019
I am a current client of this provider
They help out with daily hygiene care.
They are timely in their responses. When we have a caregiver that doesn't work well, they make changes right away.
December 16, 2019
I am a current client of this provider
There are certain things she can't do, and they're supplying a lot to her twice a week. She's a lot more positive when they're around.
It's the second or third time we've used them. I'd tell people about the care they gave my mother.
December 11, 2019
I am a past client of this provider
I think they did what they could. They came in and helped bathe my mom.
If I asked for certain people, then I got them.
November 21, 2019
I am a current client of this provider
I know that there will always be someone there to take care of my parents, which has taken a major burden off my shoulders.
I like how they communicate with me.
November 20, 2019
I am a past client of this provider
They helped the most by doing housekeeping and dressing changes.
I liked that that they were all very professional.
November 18, 2019
I am a current client of this provider
They help the most by caregiving for my mother and being here for my mother and father, so I can go to work.
I like that they are very prompt.
November 18, 2019
I am a current client of this provider
It has helped the most because someone is there when they're supposed to be.
I like that I don't have to worry when I schedule someone. They show up.
November 08, 2019
I am a current client of this provider
They take care of my mom and clean the house.
I like their dependability.
November 08, 2019
I am a current client of this provider
They keep her clean, and they move her in the bed by re-positioning her, so it minimizes the chance of bed sores. They have been doing a faithful job.
They are there, and they take care of Virginia. Right now, they are working to make sure that her bed sores are healed up because she had a hospital stay. The hospice nurse said they are almost all healed now.
November 08, 2019
I am a current client of this provider
It has been a positive experience because they have been personal in their approach.
I like the caregivers that come.
October 28, 2019
I am a past client of this provider
They allowed us to not have to worry about her because there was someone there to keep an eye out for her in case she fell.
In my mom's case, they could have had someone more capable of meeting her needs. Sometimes the caregivers were too young.
October 21, 2019
I am a current client of this provider
I think having someone there helps, and my mom really likes her.
They put someone with my mother who has suited her very well. If I need extra help, they are able to find someone for my mom.
October 15, 2019
I am a past client of this provider
They were helpful with preparing a meal for him. He was the kind of person that didn't want to interact. The caregivers were too social sometimes, which irritated him. They need to read the clients better
There were a few occasions where the caregiver showed up late or called in sick. It was problematic for people that like to be on a schedule.
October 14, 2019
I am a current client of this provider
It makes all the difference in getting my mom home instead of us having to put her in a care facility.
I have found them as a lead for my family and siblings. They are extremely responsive and are able to keep adjusting things with us through scheduling, the caregiver, and other things. They are also flexible with sending other people to us if my mom has a hard time understanding them.
October 10, 2019
I am a current client of this provider
They really care about what services they are providing, and they act like family.
They are responsive and caring.
October 04, 2019
I am a current client of this provider
It makes a big impact because I am employed and can't take care of my mom the way she needs to be taken care of.
I like that they are very prompt, and they never leave us without someone. They make me aware of what is going on.
September 12, 2019
I am a past client of this provider
There were too many different people coming in. They were good with their helpfulness, though.
I actually talked to the owner, and I told her that I would not recommend her organization. There was no communication.
September 03, 2019
I am a current client of this provider
They could make my bed and clean up my bathroom.
They could improve on their laziness.
September 03, 2019
I am a past client of this provider
I needed the care. I was unable to walk and care for myself. I needed the assistance.
I think the people they sent to care for me did an excellent job. They were always on time and did what they needed to do.
September 03, 2019
I am a current client of this provider
We keep having to change people and train them again.
They need to get more stable people.
August 26, 2019
I am a current client of this provider
There is just not a whole lot they need to do. They just feed her and roll her from side to side.
They are responsive whenever I ask for help.
August 19, 2019
I am a past client of this provider
They have helped me the most by having someone I can trust when I can't be there.
I like that they have good customer service and that they are flexible.
August 19, 2019
I am a current client of this provider
They pull up and come out of their car, grab me, and hold onto me, then we go down the steps. The girls are always available for what I need and ask.
I love them to death. I like the care, the efficiency, and that the girls help me down the steps. They keep an alarm on me so I do not fall. The girls work miracles with me.
August 08, 2019
I am a current client of this provider
I would have liked it better if they could be consistent in sending the same people for the shifts that I have those people. It seems like they are always switching out people.
They have provided some people who were very caring and very helpful. Their attitudes, time, and lives are devoted to helping people.
August 08, 2019
I am a past client of this provider
They were here to do what I did for a long time to make sure she was clean, dry, and fed.
All the caregivers or CNAs were amazing with my mother-in-law. They were very compassionate and hard working. They always ensured that someone was here if someone else couldn't show up
August 08, 2019
I am a current client of this provider
My caregiver comes in and has a great deal of initiative. She's excellent with my husband and talks with him all the time.
They provide a caregiver who has done an excellent job.
July 24, 2019
I am a current client of this provider
When they send someone new instead of having someone who has been here train them, they want to train them by phone. That's not as good and having someone who has been here to explain things.
I have a couple of good people who come. Sometimes when they need to get a substitute, it's not the best.
July 01, 2019
I am a current client of this provider
It's super great for me to get out on a trip. I haven't had any problems. My daughter and I are both pleased
We are very happy with the care because it's gone well with the services.
July 01, 2019
I am a past client of this provider
They helped her, her attitude was better, and she seemed happy. She was good with it, so it worked out well.
They were great, and everything was great. They were always on time, they contacted me with everything going on, I have no complaints, and I am absolutely thrilled with them.
July 01, 2019
I am a current client of this provider
They give him food, they take him to the restroom, and they get him to bed.
They can listen to the patient a little bit more.
June 26, 2019
I am a past client of this provider
They assigned the same caregiver. That meant they got to know him and his preferences, and anticipate his needs.
The staff was very qualified, were personal, arrived on time, and had great communications. They rarely couldn't find a person to come in. I like talking the staff, and I liked the billing. They were well trained and anticipated what the person needed.
June 25, 2019
I am a current client of this provider
It is reliable and predictable.
I like the caregivers.
June 12, 2019
I am a past client of this provider
Knowing that someone was with her so we knew she would not fall was helpful.
They were very prompt, and I was able to see who was coming to the home.
June 04, 2019
I am a current client of this provider
They help me do more for myself.
They come in and do what they have to, and that's it. You don't have to tell them to do anything.
June 04, 2019
I am a current client of this provider
They went above and beyond with everything, whether it be to care for my father, doing household chores, giving me feedback about my dad's day and behavior, or giving me feedback on what he might need.
I think we've had some scheduling mishaps, and the quality of some of the caregivers hasn't been the best.
May 24, 2019
I am a current client of this provider
We don't do that much on a daily basis. The showers make my life easier because I don't have to help him with his showers. I already do so much for him, so it's nice to have someone do it for me.
They're very caring and will work with me. I have absolutely no qualms about his care.
May 10, 2019
I am a current client of this provider
I have no problem with them at all. I am satisfied with their billing, we have never had any problems.
We have used them twice, like with my mother using them for 24 hour care and my brother used them when he had a stroke. They have lived with us and all the caregivers have also. They send good nurses and they make sure the medications are right.
May 01, 2019
I am a current client of this provider
We could do what they do, but I would prefer not to. They help with personal care with my mother-in-law.
They are very dependable. They are flexible if we need a caregiver at a different time.
May 01, 2019
I am a past client of this provider
They gave me peace of mind knowing he was being taken care of.
They were very personable, helpful, and did everything I asked them to do.
April 01, 2019
I am a past client of this provider
I think they should have taken the initiative on tidying up or asking if there was something they could do.
I would have liked to have the same caregiver more often.
April 01, 2019
I am a current client of this provider
They provide company, meals, and housecleaning for her.
I like that they are prompt in finding the right people for the job, and they are good about cancellations. It's not a big deal if a family member comes to town, and we need to change the schedule a bit.
March 13, 2019
I am a past client of this provider
They did some light housekeeping for him, but they also helped him with some medication and things like that that he was not able to do for himself.
Everyone that he had working for him was very friendly and was able to help him out a lot.
March 13, 2019
I am a current client of this provider
They are always right here and ready to go.
It is very convenient to just call and say that I need someone. We have a schedule twice a day for an hour.
March 01, 2019
I am a current client of this provider
It helps me with some of the bigger things that I have to do.
I like the fact that they are prompt every time.
March 01, 2019
I am a past client of this provider
It was short time and my mom was 80 years old. they had a woman close to her age which made her feel comfortable. I feel that when they are closer to the age they get a better service.
I liked the people who worked for me. They are prompt, courteous, polite and they seemed to care about the people they took care of.
March 01, 2019
I am a current client of this provider
They are addressing my concerns to help us on the daily.
They could increase communication with the office for me to better recommend them.
February 25, 2019
I am a past client of this provider
She did not like them but she needed help with showering and bathing.
The caregivers could have been more industrious.
February 22, 2019
I am a current client of this provider
They are there when we can't be. They are there to help her with showering, laundry, or anything around the house she can't do.
They are very personable. They communicate any concerns, anytime there are any concerns at all. And my mother loves them!
February 08, 2019
I am a current client of this provider
I use them as a back up and they've always been available.
They're reliable and always send really good people.
February 07, 2019
I am a current client of this provider
They have helped me by doing a lot of cooking and are friendly.
I like that they watch over her.
February 01, 2019
I am a current client of this provider
I don't have to do anything. They help me with breakfast, lunch, dinner, and laundry.
They do everything that they are asked to do.
November 30, 2018
I am a past client of this provider
The caregiver helped with walking with my loved one.
We only used it for companion care, they are dependable.
November 20, 2018
I am a current client of this provider
They have helped by supplying me with a gentleman caregiver for my husband.
They could make it easier for me to get the caregiver that I prefer to have in the home.
November 07, 2018
I am a current client of this provider
They provided companionship for my mother and father.
The caregiver that they have provided has been excellent.
November 02, 2018
I am a past client of this provider
They were able to take my loved one places. I didn't have to worry about my loved one being by themself.
They seemed like they really cared.
October 26, 2018
I am a past client of this provider
I think they did everything they were supposed to do. My grandma never said to me that she loved them.
They did everything that I expected them to do. My grandma however wanted them to do more. She wanted them to do a job and not to assist her.
October 23, 2018
I am a past client of this provider
If possible, they could have had the same person every time to improve their impact.
I felt like they really tried to match the person that they sent with my mom's personality and needs.
October 23, 2018
I am a current client of this provider
We don't have to worry about my mom during the day because we know we can trust them.
They're flexible with their staff.
October 15, 2018
I am a past client of this provider
It was helpful to know someone would be there.
I liked the caregivers they sent.
October 05, 2018
I am a past client of this provider
They were there to help. They relieved my stress.
They were very compassionate.
October 04, 2018
I am a current client of this provider
The biggest deal is they help her to shower and they provide companionship, which is a huge thing too.
The caregiver that they have matched my mother with is perfect.
September 24, 2018
I am a past client of this provider
The caregiver gave us time to rest during the busy week.
I liked that they were able to satisfy our needs in a short amount of time. Our caregiver went above and beyond on the care provided.
September 21, 2018
I am a current client of this provider
They do everything for her.
I wish that Right at Home had better quality caregivers.
September 21, 2018
I am a past client of this provider
His Alzheimer's is so severe, I don't think it had an impact on him at all, but it helped me. They allowed me to rest and feel like he was safe even without my constant attention.
I thought the cost was very high.
September 17, 2018
I am a past client of this provider
Anything they did helped. I wasn't able to get out of the house until they came. They helped me the most by watching him while I went out and ran errands.
They have always found someone to come when I needed them. Everyone knew what they were doing.
September 05, 2018
I am a past client of this provider
There was companionship for Jeanine and they helped her with lunch and other duties.
I thought they did a good job at trying to match a caregiver with Jeanine. If the caregiver wasn't available, they sent someone else.
August 29, 2018
I am a past client of this provider
The services gave me some respite.
They were very compassionate, understanding, and well trained.
August 20, 2018
I am a past client of this provider
They have allowed us to leave her alone. It was more helpful for us than for Laverne.
I like that they had plenty of staff.
August 02, 2018
I am a current client of this provider
They always try to do a good job.
They are always right there for us.
August 01, 2018
I am a current client of this provider
My spouse isn't healthy, so I couldn't do this without their help.
I like that they work with me. They keep me informed and they do a great job at communicating. They provide great care.
July 19, 2018
I am a past client of this provider
My mother was a client of Right at home for four years.. They took excellent care of her. . With Right at home I could be a daughter instead of a full time caregiver. They took wonderful care of my mother and made my life easier.
July 05, 2018
I am a past client of this provider
My mom has a hard time getting around, so they helped her get from one room to the next. They provided food, cleaned up, gave her medicine.
They were professional, on time, and did what they were supposed to do. I never disliked any of them.
July 03, 2018
I am a current client of this provider
It gives me time to myself.
The people that they send are prompt and usually fill the space I need when I need somebody.
July 02, 2018
I am a past client of this provider
They helped the most by providing quality care and taking care of my mom's needs.
It was excellent care because they had a quality person come out and take care of my mom.
June 18, 2018
I am a past client of this provider
He couldn't be left by himself. He was a fall risk. He was weak and kept falling. It was more of a safety thing for the times when we couldn't be there. I could log in and see my bills and everything.
They were very nice and accommodating. They met what we needed for my dad at the time. If we needed last minute things, they were always able to accommodate us.
June 14, 2018
I am a current client of this provider
I can be at work and not have to worry about mom.
They send someone out to take care of my mom who does a really good job.
June 07, 2018
I am a current client of this provider
They are there to help bathe and with light housework.
They are right on top of everything. The staff is very good. My loved one is happy, so we are happy!
May 23, 2018
I am a past client of this provider
They took care of the wife when I couldn't. It allowed me to do what I needed to do. It allowed me to build myself back up to take care of her.
The staff did a good job helping to take care of my wife.
May 21, 2018
I am a past client of this provider
It definitely allowed her to stay in the house as long as she did. It allowed family members a break from the day-to-day stuff.
They were just easy to work with and very accommodating. The quality of caregivers was excellent.
May 14, 2018
I am a past client of this provider
Everything was good, and they only had one bad employee out of the whole time we used them. That was not their fault. Other than that, it was very good.
I liked what the people did and their work ethic.
May 02, 2018
I am a past client of this provider
We just didn't use them for that long. My mom really seemed to like the people that came to the house. They definitely helped her. They made sure she was eating and got the medication she needed.
April 18, 2018
I am a current client of this provider
Caregivers are very helpful to mom and good at making her comfortable with them being in her home. The company is very helpful in assisting with any paperwork that needs completion!
April 16, 2018
I am a current client of this provider
They're responsive and I work outside of the home, so it's important that we work together as a team. They provide care, they have excellent scheduling so if I give them the schedule in advance, they take care of making sure that the coverage is provided. They have gone the extra mile to make sure there's training for the staff members.
April 13, 2018
I am a past client of this provider
She was great at what she does, the driver. It can be approved through insurance. It's a great alternative for those that can't drive. They drove me to places when I needed. The driver was on time and I never had a problem.
April 05, 2018
I am a current client of this provider
The caregiver was going to do laundry for me, and she put my favorite pillow case in the rag bag. My caregivers helped me put on my shoes and take a bath.
April 03, 2018
I am a current client of this provider
They do as advertised and get you a caregiver that fits well with your situation. They do well on the back-ups. My mother has dementia and Alzheimer's, and she looks forward to seeing her caregivers every day. It gives me a break.
March 26, 2018
I am a current client of this provider
I like that they do their best to have a caregiver at our home. The caregivers shower my loved one and do general cleaning.
March 20, 2018
I am a past client of this provider
They were very prompt in helping us find someone right away. They were able to give us some peace of mind that she was cared for.
March 13, 2018
I am a current client of this provider
They take good care of my loved one and the current caregiver gets whatever my loved one needs. The caregiver does my loved one's laundry and helps her walk.
March 05, 2018
I am a current client of this provider
They treat my mom like their mother or grandmother. They will do anything for her, and they make sure she is well taken care of. They like to make her happy, and they'll do anything for that. I wouldn't have a life without them. I don't have to worry about her, and I know that she is being well taken care of. I don't have to be there 40 hours a week.
March 01, 2018
I am a current client of this provider
The other evening, my mom's pump quit running in the basement and she had water everywhere and we didn't realize it but all of us kids went down to the basement to help. The caregiver that was scheduled was helping me take care of the floors on the main level with my mom by cleaning up the water that we were tracking in from going up and down the stairs and I thought that was very nice. The thing that I've noticed the most is that there are some caregivers that go above and beyond and there are those that are there staying with my mom that are doing the bare minimum.
January 11, 2018
I am a past client of this provider
They were fast and friendly at getting me what I need. It helped by being able to have a little physical therapy and being helped out of bed and with getting dressed.
January 08, 2018
I am a current client of this provider
I was able to contact them on a Saturday and Sunday, and I thought that was above and beyond the call. I was able to text pictures of my father-in-laws legs for what I felt like was an expert opinion.
December 22, 2017
I am a current client of this provider
One of their caregivers had a record. They had stolen stuff. I noticed that my loved one's credit cards were getting really weird charges. I called the store of one of the charges and they told me exactly who made the charge. I went to Right at Home in person and confronted the owner and they didn't believe me. I told them the person at the store had told me exactly who it was that made the charge. Right at Home has made life easier with their care. They've taken my loved one to the doctor appointments, and that has helped.
Provider Response
We hate letting a client down, but we are very honored to continue providing care for this client. We perform a background screening on every prospective employee and in this instance, the applicant’s then current employer informed us that the applicant was an exceptional employee, trusted with a door key to that employer’s establishment and access to a cash drawer. Upon being notified of the unexplained charges, we were fully receptive and we did not disbelieve the information we were given. Instead, we immediately began an investigation and we terminated the caregiver based upon our findings. We always appreciate the trust that clients and their families place in us to provide care for their loved ones and appreciate this client allowing us to continue caring for their loved one for more than two years now. Kirsten Pahde, Owner
December 20, 2017
I am a past client of this provider
They are dependable and anytime I have had a question, Right at Home always answers my questions or returns my calls right away. I also really liked how they used different forms of communication for me and did whatever was more convenient for me. I don't think there was anything that Right at Home could have done better, but the hardest part was that my loved one wanted to be independent. The services probably weren't absolutely necessary, but they made my family and I feel good about having them to watch him.
December 08, 2017
I am a current client of this provider
Right at Home is reliable as far providing coverage. The caregivers have been very helpful. My loved one wouldn't be here if it wasn't for the caregivers of Right at Home.
November 28, 2017
I am a current client of this provider
This company is efficient and they do a good job. I've got a bad leg and a husband with dementia, so when they come in and clean the bathroom, it's a big help.
November 13, 2017
I am a past client of this provider
Right at Home had a terrific service. I may go back to them. I definitely was impacted, and I was really satisfactory with Right at Home.
November 01, 2017
I am a current client of this provider
Right at Home is a good company with a good office staff. The caregivers help with my loved one with their health issues and get around.
October 18, 2017
I am a past client of this provider
I would refer others to Right at Home because they were great, and the caregiver was fantastic. The services provided to us by Right at Home were a huge help. We'd used other services before, and were disappointed with their caregivers. Right at Home's caregiver paid a lot of attention to my mother and she was very engaged. She wasn't content with sitting on the couch.
October 04, 2017
I am a current client of this provider
I would recommend Right at Home because they are reliable, friendly, and very professional. Right at Home makes my life easier because I have a difficulty with mobility. They take care of the home and my medicinal needs as well as food.
October 04, 2017
I am a current client of this provider
I would hesitate to recommend Right at Home because lately they haven't been very punctual, and that's been causing some problems. My loved one is completely unable to speak or communicate at all, so I don't know exactly what they do for her when I'm not here. The service has helped my loved one with eating and dressing.
September 27, 2017
I am a past client of this provider
Right at Home is professional. Right at Home helped my loved one bathe. They were there for my loved one.
September 25, 2017
I am a current client of this provider
Right at Home's caregivers treat my loved one the way I would want to be treated. The service helps me tremendously. I am the main caregiver and the caregivers from Right at Home help me out.
September 14, 2017
I am a current client of this provider
I would tell a friend that Right at Home has people who are very helpful and are very easy to deal with. Right at Home makes my life easier because I know my husband is in good hands. I know he is is safe here when I go out and go shopping and things like that.
September 06, 2017
I am a current client of this provider
Right at Home has assured me that they will provide a caregiver. If the one scheduled can't make it they get a substitute and that makes it so we really can rely on them. I would recommend them and have in the past. Right at Home caregivers have all been very helpful. My loved one can be a challenge sometimes, but they have all done their best to help.
July 25, 2017
I am a current client of this provider
Right at Home has a management that seems to be concerned about providing quality people. We are satisfied with the caregivers that we have. Right at Home has been really helpful to me because I cannot lift heavy things anymore.
July 24, 2017
I am a current client of this provider
I would tell a friend that Right at Home has value and variety of services and the personal care they gave me in setting up the appointments was a great experience. Right at Home was easy to set up and the staff were knowledgeable.
July 17, 2017
I am a current client of this provider
Right at Home is very professional and efficient. The care is really excellent. My caregiver, Tiffany, will go out of her way to do things for my wife and me. She does everything well and is a caring person. She is a good match for me because she has a good personality and so do I!
June 26, 2017
I am a past client of this provider
Right at Home is a good agency because they're very accommodating. There was someone from Right at Home that stayed with my mother during the night.
June 26, 2017
I am a past client of this provider
Right at Home had friendly staff that was willing to work with us. It was really helpful that Right at Home was flexible.
June 21, 2017
I am a current client of this provider
Right at Home really puts the patient first, and they go above and beyond. They are there for the family, not just the patient. Right at Home has made my life easier because my mom lives with me. The last service we had would call at the last minute if someone couldn't come, and I had to shuffle around to find someone to stay with my mom. If someone can't come from Right at Home they find someone to cover the shift. Someone is always there.
June 21, 2017
I am a past client of this provider
I would tell a friend that I would highly recommend Right at Home. They were a great help. Having help made a big difference for my family. The caregivers were there with the client during the night so I could sleep.
May 04, 2017
I am a current client of this provider
Right at Home has been supportive and caring. The services from Right at Home allow me to leave the home.
April 21, 2017
I am a current client of this provider
Right at Home is easy to work with and the billing is simple. The caregiver is punctual and friendly. My mom seems to like her. It is a relief knowing that someone else is able to do some stuff. My mom's memory is kind of fading and the caregivers help her around the house and do things that she isn't able to do.
April 18, 2017
I am a current client of this provider
All the women attendants were very gentle, kind, and efficient. I always had my needs attended, too.
April 17, 2017
I am a past client of this provider
I would tell people that Right at Home is a work in progress. We have not been able to find the right caregiver. My loved one does not like change in her routine. If we were using the services more often, I would like there to be more involvement with the management. Specifically, I would like more involvement in following up on each caregiver to see how they were.
April 04, 2017
I am a current client of this provider
Right at Home does everything right that I need done. There's not much else that Right at Home could do for me.
March 23, 2017
I am a current client of this provider
I would tell my friends that I like my caregiver from Right at Home, but I don't like all the caregivers. I would tell my friends that Right at Home is very expensive. The caregiver helps the client who is unable to walk or stand. The caregiver helps the client, and that is a big help to me.
March 23, 2017
I am a past client of this provider
We hired Right At Home to care for my grandmother. Right At Home had a team that covered every shift. We never were left hanging trying to figure out what to do. Right At Home's supervisors and nurses coordinated with hospice care to ensure my grandmother was getting the right medications at the right times. Each shift change the care givers had a shift change meetings to make sure the transition was as smooth as possible. We saw Right at Home's supervisors help introduce new care givers to our grandmother's home.
I didn't get to meet all the care givers, but the ones I met all showed compassion for my grandmother. Leta was a great listener and helped all family members. Michelle was great overnight talking with my grandmother and helping her get to bed and get her up in the morning. Cindy was very thorough and asked questions when necessary to make sure everyone on the team was on the same page. It made it easier for the family across the country to feel comfortable that my grandmother was taken care of.
I would not hesitate recommending Right At Home to other people who need some extra help.
March 08, 2017
I am a current client of this provider
Right at Home has been pretty good for us. The services have helped me, but the client does not like them. He has dementia.
February 27, 2017
I am a current client of this provider
I'd tell others to be really clear about what you want from Right at Home. The care has made a positive difference by the caregivers being very responsive.
February 07, 2017
I am a past client of this provider
I would tell someone that Right at Home was fine. The service made my life better because there was someone there to take care of my father when I couldn't be there.
February 07, 2017
I am a past client of this provider
Right at Home was useful, and the people were friendly and cooperative. Right at Home assisted my wife by driving her to the doctor's appointments.
February 06, 2017
I am a past client of this provider
Right at Home was excellent at covering shifts, and if there was any problem, they called in. They were great at finding short-notice help, and the caregivers were good with my mom. Right at Home's services helped keep my mom in her home.
February 06, 2017
I am a current client of this provider
I would tell someone that Right at Home has been cooperative, helpful, and caring. Right at Home does all of the things that they are supposed to. They are good at working with the client's leg condition and taking her to doctor's appointments.
February 01, 2017
I am a current client of this provider
Right at Home is the one we went with. The agency is very nice, and my overall experience is pretty good. The only bad thing is there's not much consistency with having the same caregiver every week. They’ve had a lot of caretakers, unfortunately, with people having illnesses or death in the family or holidays. Some of them were not as skilled in their care as they need to be, but they have been very nice.
January 18, 2017
I am a current client of this provider
I recommend Right at Home to anyone who needs assistance. All caregivers are willing to help and are very compassionate. They are all willing to do whatever is needed! They are all wonderful!
January 06, 2017
I am a friend or relative of a current/past resident
Right at Home St. Charles has been caregiving for my mother. They help get her dressed. They bathe her, take her to and from the restroom, and get her to and from her walker to her chair or wheelchair to her chair. They fix breakfast and lunch for her and change her bed if needed.
I think she’s been really happy. They've been awesome in providing people for her that she feels comfortable with. They’re very flexible with their scheduling. They’ve been awesome because we’ve had a crazy schedule, and their billing is straightforward. We can get online and look at the schedule, and they also will mail us the billing every month as well.
They call me to check up on my mom just to see how I think things are going. Whenever it’s a new caregiver, one of the owners or managers comes out with the caregivers and introduces them to my mom. They’ve been very thorough.
December 29, 2016
I am a past client of this provider
We've used RAH for 2 family members and I've recommended them for close friends. We have been totally pleased with the care they gave my mother in law for 3 yrs., and my mother for 1 yr. The caregivers are wonderful and office staff amazing. They always went out of their way to make sure things were done properly, safely and with dignity.
September 27, 2016
I am a past client of this provider
We utilized your caregiving services for my grandfather, William M, in April 2016 in Warrenton. He had cancer and declined very quickly. He was in a lot of pain, so hospice started him on Morphin and Ativan 24/7. My family was so overwhelmed, sad, and scared for him. Making the decision to call Right at Home was the best thing we could have done. You told us what to expect with each stage of the dying process. You allowed my grandma to be at ease during the nights knowing someone was there caring for her husband. You were his advocate and made sure he got what he needed. Most of all, you allowed my grandpa to die with dignity, and we were able to cherish his last moments because we knew he was comfortable. Our family will be forever grateful for the help and guidance during this very difficult time. Thank you to Karen, Monica, Tina, Kristie, and Opal. I want to thank them and let them know that they are so good at what they do.
August 25, 2016
I am a past client of this provider
Your service was excellent. Thank you for sending us the right person at such a difficult time. We will be forever grateful for her kind gentle care of my beloved husband and father of my children.
August 24, 2016
I am a past client of this provider
When we began looking for caregivers for my mother in the St. Charles area, we met with a couple different providers. Right at Home of St. Charles impressed us right from the very first meeting. They gave us a very impressive tour and personalized consultation. One of the things they mentioned was that we had to make sure we were comfortable with the nurse they provided for us or they would make the changes needed. Well, the first nurse was not a good fit and Right at Home did as they said and made the change quickly. After about two weeks of fill ins, we were introduced to Becky and she fit very well. We feel blessed that Becky was part of our family for 18 months and was there when mom passed. We also had many different weekend fill ins but eventually things settled with Jordan and Jennifer, who in their young years of doing this, were extremely caring and gifted. We feel we were blessed to have such a great group of caring nurses to take care of my mom in her final months and days. Thank you Right at Home for the peace of mind I have knowing my mom was well taken care of in her time of need.
March 30, 2016
I am a past client of this provider
I opted to have home health care provide the help I needed to keep my 90-year old dad at home. His dementia created challenges in personal hygiene and meals. Right at Home's nurse aide was excellent in her work with him and with me as his caregiver. Wonderful help from the nurse when it was time for hospice.
December 23, 2015
I am a current client of this provider
Their care has been excellent.
December 22, 2015
I am a current client of this provider
I have been pleased with the physical care I have received most especially by Cathy H., but I have found that because I am an easy going client that after a time several of the girls have slouched off on their other duties.
December 17, 2015
I am a current client of this provider
When thinking about bringing someone into our home to help our loved ones, one word comes to my mind. That word is TRUST. I trust the Right at Home staff to help the people I care about. From the top management to the caregivers, there is integrity. Right at home caregivers are matched with families for safe, personalized and loving care.
November 24, 2015
I am a current client of this provider
Right at Home has good service. They are flexible, kind-hearted and resourceful.
November 12, 2015
I am a past client of this provider
RAH is very easy to work with and made a stressful time less so. All of their staff were attentive and willing to answer any questions my mother or I had about her care. They were flexible and worked with the budget I had to stay within. I would recommend them to any friends or family in need of home care services.
October 30, 2015
I am a current client of this provider
My parents got some help from an agency called Right at Home, and they are very pleased with the person who was very good and did some shopping for them. They were very pleased.
October 29, 2015
I am a current client of this provider
My caregiver is a good worker. I wouldn’t change her for the world.
October 29, 2015
I am a current client of this provider
Dawn helps us with housekeeping. She does a good job. I cannot do it without her.
October 29, 2015
I am a current client of this provider
I was a client of Right at Home. I had a broken leg and needed some help for awhile. Thank you for your care.
October 29, 2015
I am a current client of this provider
All the girls were very helpful and I enjoyed all of them. Thank you for all the help I received.
October 29, 2015
I am a past client of this provider
Right at Home provided exceptional service at a time when we needed it most. They allowed us to keep my father-in-law at home until the end. Our caregiver was outstanding in professionalism and her cheery attitude. We would highly recommend Right at Home to everyone.
October 28, 2015
I am a current client of this provider
They’re very easy to work with and very professional. It’s just a great experience with Right at Home. Thank you!
October 27, 2015
I am a current client of this provider
It is a wonderful benefit for our residents to have additional support and caregivers from Right at Home when they need it.
October 15, 2015
I am a past client of this provider
The Right at Home staff has been an excellent caregiver for my mom in our home. We have felt they have been very trustworthy and safe with the care they have provided for her. I would highly recommend their caregiving services to anyone!
Thank you
October 08, 2015
I am a current client of this provider
We have been using Right at Home for almost 4 years.
My sister and I want to express how very grateful we are for the care our "girls" from RAH are giving to our mother.
Their training and professionalism is very apparent in all they do. All of the girls are very good about entertaining Mom in the evening with puzzles, games, and T.V. shows that she might like. They are gentle and show true concern for our mother. As they go about their daily interactions with Mom, these girls are kind, thoughtful, creative, and respectful. This is the kind of care we wanted for our mother.
We are truly fortunate to have found your agency.
With sincerest regard,
Kathleen B.
September 23, 2015
I am a friend or relative of a resident
I had a dear friend that was in his last stage of lung cancer, and we needed someone to help us care for him through out the nights. Right at Home was recommended by Twin Oaks Estate and Hospice. They new exactly what needed to be done to care for him. I would highly recommend them.
March 31, 2015
I am a friend or relative of a resident
I think Right at Home provides what they say they do. They make me feel comfortable right at home in my home. They fit right with the family. All the girls are very protective of my mom. The newest addition, Stephanie is working out great. We really like her.
October 22, 2014
I am a current client of this provider
RAH provides a valuable service, and -- although overall we are happy with the service -- they could improve by being more consistent with their caregivers' routinesince it is especially "essential" with Alzheimer's patients. Providing small groups that are consistent benefits the patients. Too many caregivers resulted in my mother being dropped by an improper lifting technique.
Provider Response
We at Right at Home St. Charles take pride in our caregivers. We prescreen all applicants prior to beginning their employment with us. Once they have met our high standards of care, they receive ongoing training to help increase job-related competence. We strive to match the most qualified caregiver to each of our valued clients and their needs. Our goal at Right at Home St. Charles is to improve the quality of life for those we serve. Our caregivers believe in this goal and we welcome feedback from our clients if they feel we ever fall short of that goal so that we can make improvements immediately. The feedback we receive from all clients is important to us, so we can continue to provide our clients with exemplary care services. Right at Home St. Charles is your trusted care friend serving aging clients in the greater St. Charles vicinity.
September 30, 2014
I am a friend or relative of a resident
My mother is reasonably happy with the services you provide.
On the other hand, I pay the bills and your billing system is the worst I have ever encountered. It is extremely and unnecessarily confusing. It is set up for a weekly billing cycle (unrealistic for snail mail). Monthly billing leaves the payer to figure out which invoices to ignore and which to pay.
September 29, 2014
I am a friend or relative of a resident
My family and I love RAH. The care we have received has been phenomenal. My mom is very comfortable with the caregivers and enjoys having them come. They go out of their way to find fun things for mom to do. It gives us peace of mind to know they are there.
September 22, 2014
I am a past client of this provider
I have been very pleased with whoever comes from Right at Home. Very friendly
September 21, 2014
I am a current client of this provider
Have had them coming for 6 years. First full time, then just nights and now every Friday. Have a great experience with RAH. If I had problems a call is all it has taken to get resolved. Am very pleased and would recommend if the person can stay in their home.
September 21, 2014
I am a friend or relative of a resident
I couldn’t ask for better care for my wife Joyce. She has serious mental problems, but the RAH providers are as kind and competent as could be expected.
September 15, 2014
I am a current client of this provider
Ashley has done on outstanding job for Sophie.
September 12, 2014
I am a current client of this provider
Our caregiver with RAH is perfect -- Wanda gets five stars. RAH does a good job of working to meet our needs and keeping us informed.
September 12, 2014
I am a past client of this provider
The ladies seem to really go out of their way to accommodate your every need.
March 13, 2014
I am a current client of this provider
Professional, caring, honest and flexible. Simply put, these caregivers are tools in God's tool box that allow my parents to enjoy a quality of life in their home that they would otherwise not have. I couldn't be more pleased with their organizational and logistical support on behalf of my family. They are rated # 1 for a good reason!
May 29, 2013
I am a current client of this provider
I was in need of help with my parents. I called in the evening, was given wonderful information about how a service like this works. I met with a wonderful lady the next morning to fill our paperwork and she had a caregiver at my parents home by noon. Right at Home has helped me in so many ways and my parents really enjoy the caregiver.
March 12, 2012
I am a past client of this provider
My research of home care and assistance organizations paid off. Right at Home felt like "family" from the very start. So caring, so understanding, and so organized. Hand picked the care givers to match my father's situation and personality. Extremely gentle and caring to my ailing father and was tremendous support to my mother. They always brought us a smile. Went out of their way to adjust times and dates with little notice. In addition, you will not find another home care and assistance organization that is less expensive than Right at Home. We are now moving my father into a permanent Memory Care Facility. Even though we will no longer require Right at Home's services, they remain family to us. Thank you Right at Home for giving us more quality time with my father and allowing him and us to have brighter days.
March 01, 2012
I am a current client of this provider
Great service and very dependable. I would highly recommand Right at Home services to anyone. Keep up the good work. the Ofallon, MO office has always taken care of all my needs. Thanks,
Joe Arkabauer
February 25, 2012
I am a past client of this provider
We could not have managed without the great caregivers provided by Right at Home. During Mom's Assisted Living state, caregivers came regularly to give meds, play cards, or just supplement the care she was given or keep Mom company when I could not visit. When Mom progressed to Skilled Care, Right at Home assisted during times when I was out of town or otherwise not available. Again, the kind and caring manner provided by every caregiver from Right at Home was just outstanding. Mom always talked about her "visitors" as if they were wonderful new friends. During Mom's last days, Right at Home again sent aides to be with her overnight so that I could also get some needed rest. One particular aide actually stayed with me during Mom's last hours, comforting, reading and praying over Mom and me.. He just was wonderful! The enthusiasm the aides have for their job reflects the owner/management intense care for their clients and staff. I used the Right at Home services nearly from the year they opened. THANK YOU Right at Home!!!! I am so very grateful!
About Right at Home St. Charles (MO)
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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