They need consistent care. The management needs to be more upfront.
They need to be clear about charges.
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Reviews of BrightStar Care Grosse Pointe / Southeast Macomb
Home Care Reviews for BrightStar Care Grosse Pointe / Southeast Macomb
December 11, 2020
I am a past client of this provider
December 07, 2020
I am a past client of this provider
Showing up on time would be a help.
I had one lady that showed up, and she fell asleep in my chair.
November 09, 2020
I am a current client of this provider
They have been doing some things, but I think they need to spend more time with us doing the housework.
I guess they've been okay. We have had problems with staffing a couple of times, but that's all.
October 22, 2020
I am a past client of this provider
They need to pop in and make sure their caregivers are doing what they're supposed to be doing.
They needed to improve the screening of the employees.
October 16, 2020
I am a current client of this provider
My caregivers help me shower, get dress, and get ready for the day.
This agency is very efficient.
September 24, 2020
I am a current client of this provider
She picks my spirits up a lot.
She is like part of the family and she fits in right away.
September 16, 2020
I am a current client of this provider
I feel like we're heading back in the direction where we were before, and it's not working. I have been there a number of times when people were supposed to be there, but nobody came. I wish there was a way for there to be more consistency, and there always seems to be a different person coming.
They are very inconsistent. The client has been there for over a year, they moved her to assisted living because of the pandemic, and she was miserable. We moved her over to Brightstar with them and I gave them specifics for the client. The correct schedule rarely happened. The first caregiver said everyone always carried phones, sometimes they are good with communication, but it depends on the caregiver. We tried to reach one caregiver, but she didn't answer the phone. I wish there was a way for there to be more consistency, and there always seems to be a different person coming. If there was, there would be a connection between the workers and the clients. Before the pandemic there was an employee who was outstanding, but she left.
August 24, 2020
I am a past client of this provider
She would do grocery shopping and would help me around the house.
They could have more caregivers that were available to come out this far.
August 10, 2020
I am a past client of this provider
Especially the supervisor and some other staff besides the caregivers and nurses were helpful.
I was impressed with the caregiver's neatness. They all did their job and a couple of them went above and beyond.
July 24, 2020
I am a current client of this provider
They could make her life easier by matching her with someone who is appropriate for a 90-year-old.
They need to find people who are reliable.
July 13, 2020
I am a past client of this provider
My mother was not happy with the fact that she might have to be alone with my dad.
There were some issues regarding people showing up on time. Right from the start there was one girl who was very good.
June 24, 2020
I am a past client of this provider
I know that somebody is there. She can't be by herself at night.
The gentleman I worked with was very helpful and thorough. He answered all my concerns. He got us someone quick. It was flawless.
June 23, 2020
I am a past client of this provider
They kept him calm while he was in quarantined in his room and he is claustrophobic so they kept him entertained and calm.
They are two offices down from me and I have used them in the past and I know the quality of people that they use.
June 17, 2020
I am a current client of this provider
They could schedule appointments for us instead of showing up unexpectedly. There have been times when I was on my way out when they have come over.
I know that they do not call when they're coming over. It puts a conflict in my schedule.
June 09, 2020
I am a current client of this provider
They treat me like an adult, not a child. I appreciate that they never talk down to me.
The people there are so nice.
May 20, 2020
I am a past client of this provider
When my mother had a good provider, and it took a while to get to that point, I thought the most recent provider was great. I think she really got to know my mom and her interests and tried to be creative in supporting her.
I think they advertise being informed about dementia, but I am not confident that all their staff is informed.
May 12, 2020
I am a current client of this provider
The client is healthy and safe, which means the world to me.
They take good care of the client. They keep him safe and healthy.
April 09, 2020
I am a current client of this provider
I think they are doing good given the circumstances, they do what I expect them to do.
They show up, and what I understand other than a few odd expectations they do what they are supposed to.
March 09, 2020
I am a current client of this provider
It has been a blessing not a nightmare. When someone comes over three times a week, it gives her a purpose to get up. She is coming, and it gives her something to look forward to. It gives her something to talk about. She has conversations with her.
If I call and they can't answer, they return my calls in a timely manner, and they were very professional when they came to evaluate my mom.
February 21, 2020
I am a current client of this provider
They have made my life easier because I don't have to worry about things.
I like that they seem to be moving along well.
February 10, 2020
I am a current client of this provider
They have made our lives that much easier.
I appreciate the caregiver and the backup people that come. Also the nurse that comes is very nice.
January 23, 2020
I am a past client of this provider
They made sure my loved one had the proper medications at the right times.
They were all very compassionate caregivers who came out and they were very careful about everything they were doing.
January 10, 2020
I am a past client of this provider
We had people that did not show or did not show up on time. They should have know what they needed to do.
They are supposed to be to be available 24/7 and that was the big sell, but we had to make adjustments. The scheduler told us that it was unreasonable for us to make the time changes.
January 10, 2020
I am a current client of this provider
I use them twice a day to get me out of the chair and for other services.
I like the consistency of the three women that come to my house.
December 14, 2019
I am a past client of this provider
My mom got what she needed, and she was happy. She liked the connection of someone coming in and helping her out.
Every time I have called, they knew who my mom and I were.
December 12, 2019
I am a past client of this provider
It was just the personality that I liked in my nurse.
The nurses are really nice.
November 18, 2019
I am a current client of this provider
They could follow through. I asked one if she could vacuum, and she vacuumed in one place, but not the rest of the house.
The first time, it was excellent, but we were very dissatisfied the second time.
October 24, 2019
I am a current client of this provider
They changed schedules when I needed it.
The management is excellent. They have resolved problems that I have had.
October 08, 2019
I am a current client of this provider
They help me out a lot. They help me get dressed. Since I have had my accident, they have done anything and everything they can to help me out.
Some of the caregivers are not the best.
September 11, 2019
I am a past client of this provider
They helped with dressing.
The people were friendly. The aide was very good. They were experienced.
September 05, 2019
I am a past client of this provider
They allowed me to not have to take off work. They gave me assurance that my son was safe.
The scheduling was a little bit off. There have been a few times where nobody showed up. They did correct it right away.
August 08, 2019
I am a past client of this provider
They gave her what she needed to have done.
They were very polite and friendly. They came out as soon as we needed them.
August 08, 2019
I am a current client of this provider
I have them coming over every Thursday for three hours. It is not a daily impacts. It impacts my life by helping me not tend to my mom quite as often. It helps me assisting my mother. She needs the help.
I can't think of anything I don't like about them. The service has been that fine. I don't have anything to compare it to. The caregiver takes care of what I ask them to. It is going smoothly.
July 15, 2019
I am a current client of this provider
She does not drive and the caretaker takes her places she needs to go and they help her with things around her condo.
They are reliable and they provide good care.
June 19, 2019
I am a current client of this provider
They help me get by until I am good to go.
I have had three surgeries and they were there for all of them on time. My caregiver has been there all three times.
April 05, 2019
I am a past client of this provider
It made my daily life easier.
I liked the nurse, the owner, and all the people that were above the caregivers. They came out to check on the patient a lot. We had very consistent caregivers.
April 04, 2019
I am a past client of this provider
They could have done what I asked them to do.
They could have sent people that I wanted there for personal care for my husband. None of them could provide it and said they didn't know how to shave my husband.
March 14, 2019
I am a current client of this provider
They could get new management.
They commit with the caregiver when they are with the client. They are like little children in the office. They will tell the caregiver one thing and the client something else. Sometimes I am left with no caregiver.
March 06, 2019
I am a past client of this provider
It helped tremendously, and it took pressure off my back so I could take care of other things.
The people that came were very professional and did what I asked. I was happy with the services.
January 15, 2019
I am a current client of this provider
They help me with everything, like running errands.
I like that they do everything for me. They take me to my appointments.
January 09, 2019
I am a current client of this provider
They are doing their very best they can do. They have also helped me and are trying their best.
I like that my loved one is getting PT care and the nurse is wonderful.
December 14, 2018
I am a past client of this provider
They definitely stepped in when I needed them.
I like that this company accommodates you, no matter how short of notice.
December 12, 2018
I am a current client of this provider
I am happy with the caregivers.
November 27, 2018
I am a past client of this provider
They helped with basic security for my loved one that suffers from dementia. They provided him with continual care and companionship.
They were very consistent and responsive.
October 19, 2018
I am a current client of this provider
They do what she asks them to do, and they are able to do it.
The consistency of who they send and the communication is not very good.
September 28, 2018
I am a current client of this provider
I'm pregnant, so they help me around the house.
They're a good company, and they're very caring.
September 21, 2018
I am a current client of this provider
The caregivers prepare her breakfast and clean. They take her to appointments.
They are very professional and accurate. They keep their word.
July 24, 2018
I am a past client of this provider
It provided support where we needed it.
They have good communication and flexibility in staffing.
May 17, 2018
I am a past client of this provider
My mother wouldn't do anything for me, such as showering, but the caregiver was able to get my mother to do those things.
I really liked how they got all the details, and they came out to evaluate things before sending a caregiver. The person who came out had a lot of patience with my mother.
April 28, 2018
I am a current client of this provider
I have the home care person come in and take care of my wife. They also cook and clean for my wife. They take care of my wife, they take care of anything that she needs. The cook her meals, they clean her bathroom for her, and they do her laundry.
April 13, 2018
I am a past client of this provider
My loved one was becoming a fall risk, and BrightStar Care was there to help us at a very needed time. The caregivers were very compassionate in dealing with the issues that come along with being elderly. They did a good job dealing with the nursing homes and assisted living facilities.
December 05, 2017
I am a current client of this provider
I would recommend BrightStar Care because they are reliable. BrightStar Care impact my life well because I have a bad memory and they remind me of all the things I need to do in the day, like taking my medicine.
October 18, 2017
I am a current client of this provider
I would tell someone that I like the personnel of BrightStar Care and the caregivers that they have chosen for my husband. I feel confident in their choices. The services from BrightStar Care give me more time for myself.
September 23, 2017
I am a current client of this provider
I would tell a friend that BrightStar Care personnel is kind, courteous, and very efficient and proficient at their job. Nothing BrightStar Care can do can change to my wife's disability; they can only make life a little more easy to live.
About BrightStar Care Grosse Pointe / Southeast Macomb
BrightStar Care Grosse Pointe / Southeast Macomb is an in-home care provider serving Saint Clair Shores, Michigan and the surrounding area. BrightStar Care Grosse Pointe / Southeast Macomb offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.
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