BrightStar Care Grosse Pointe / Southeast Macomb

We are still finding that they have to send over replacements. Some aides aren't able to problem-solve. It has been getting better, but I wish there was more consistency.

It didn't really help us. It was like babysitting. They could have better communication. The night service was not good or worth the money.

We are doing great. They help me most by freeing up my time. I already have recommended them to others since my mom is very happy with them.

They've made a huge impact. They keep us safe. I like how friendly they are.

The agency is helpful by getting started right away and taking control. They are proactive, they have a care plan, they take charge and handle everything.

The impact on his home life is gigantic. He wouldn't be able to stay at home. They said they would not have very many people to come. If they can't handle that then I'll find someone else.

It did help a bit having someone with experience there. The owner was very thorough and detailed with answering questions, and eager to help.

They helped keep her company and they were companions for her. They were close to her and they were with her 24/7.

They work with me immediately. I like that they are fast and they communicate well.

They get me up and put me to bed. They are attentive to my needs and they are attentive if there are issues.

They need consistent care. The management needs to be more upfront. They need to be clear about charges.

Showing up on time would be a help. I had one lady that showed up, and she fell asleep in my chair.

They have been doing some things, but I think they need to spend more time with us doing the housework. I guess they've been okay. We have had problems with staffing a couple of times, but that's all.

They need to pop in and make sure their caregivers are doing what they're supposed to be doing. They needed to improve the screening of the employees.

My caregivers help me shower, get dress, and get ready for the day. This agency is very efficient.

She picks my spirits up a lot. She is like part of the family and she fits in right away.

I feel like we're heading back in the direction where we were before, and it's not working. I have been there a number of times when people were supposed to be there, but nobody came. I wish there was a way for there to be more consistency, and there always seems to be a different person coming. They are very inconsistent. The client has been there for over a year, they moved her to assisted living because of the pandemic, and she was miserable. We moved her over to Brightstar with them and I gave them specifics for the client. The correct schedule rarely happened. The first caregiver said everyone always carried phones, sometimes they are good with communication, but it depends on the caregiver. We tried to reach one caregiver, but she didn't answer the phone. I wish there was a way for there to be more consistency, and there always seems to be a different person coming. If there was, there would be a connection between the workers and the clients. Before the pandemic there was an employee who was outstanding, but she left.

She would do grocery shopping and would help me around the house. They could have more caregivers that were available to come out this far.

Especially the supervisor and some other staff besides the caregivers and nurses were helpful. I was impressed with the caregiver's neatness. They all did their job and a couple of them went above and beyond.

They could make her life easier by matching her with someone who is appropriate for a 90-year-old. They need to find people who are reliable.

My mother was not happy with the fact that she might have to be alone with my dad. There were some issues regarding people showing up on time. Right from the start there was one girl who was very good.

I know that somebody is there. She can't be by herself at night. The gentleman I worked with was very helpful and thorough. He answered all my concerns. He got us someone quick. It was flawless.

They kept him calm while he was in quarantined in his room and he is claustrophobic so they kept him entertained and calm. They are two offices down from me and I have used them in the past and I know the quality of people that they use.

They could schedule appointments for us instead of showing up unexpectedly. There have been times when I was on my way out when they have come over. I know that they do not call when they're coming over. It puts a conflict in my schedule.

They treat me like an adult, not a child. I appreciate that they never talk down to me. The people there are so nice.

When my mother had a good provider, and it took a while to get to that point, I thought the most recent provider was great. I think she really got to know my mom and her interests and tried to be creative in supporting her. I think they advertise being informed about dementia, but I am not confident that all their staff is informed.

The client is healthy and safe, which means the world to me. They take good care of the client. They keep him safe and healthy.

I think they are doing good given the circumstances, they do what I expect them to do. They show up, and what I understand other than a few odd expectations they do what they are supposed to.

It has been a blessing not a nightmare. When someone comes over three times a week, it gives her a purpose to get up. She is coming, and it gives her something to look forward to. It gives her something to talk about. She has conversations with her. If I call and they can't answer, they return my calls in a timely manner, and they were very professional when they came to evaluate my mom.

They have made my life easier because I don't have to worry about things. I like that they seem to be moving along well.

They have made our lives that much easier. I appreciate the caregiver and the backup people that come. Also the nurse that comes is very nice.

They made sure my loved one had the proper medications at the right times. They were all very compassionate caregivers who came out and they were very careful about everything they were doing.

We had people that did not show or did not show up on time. They should have know what they needed to do. They are supposed to be to be available 24/7 and that was the big sell, but we had to make adjustments. The scheduler told us that it was unreasonable for us to make the time changes.

I use them twice a day to get me out of the chair and for other services. I like the consistency of the three women that come to my house.

My mom got what she needed, and she was happy. She liked the connection of someone coming in and helping her out. Every time I have called, they knew who my mom and I were.

It was just the personality that I liked in my nurse. The nurses are really nice.

They could follow through. I asked one if she could vacuum, and she vacuumed in one place, but not the rest of the house. The first time, it was excellent, but we were very dissatisfied the second time.

They changed schedules when I needed it. The management is excellent. They have resolved problems that I have had.

They help me out a lot. They help me get dressed. Since I have had my accident, they have done anything and everything they can to help me out. Some of the caregivers are not the best.

They helped with dressing. The people were friendly. The aide was very good. They were experienced.

They allowed me to not have to take off work. They gave me assurance that my son was safe. The scheduling was a little bit off. There have been a few times where nobody showed up. They did correct it right away.

They gave her what she needed to have done. They were very polite and friendly. They came out as soon as we needed them.

I have them coming over every Thursday for three hours. It is not a daily impacts. It impacts my life by helping me not tend to my mom quite as often. It helps me assisting my mother. She needs the help. I can't think of anything I don't like about them. The service has been that fine. I don't have anything to compare it to. The caregiver takes care of what I ask them to. It is going smoothly.

She does not drive and the caretaker takes her places she needs to go and they help her with things around her condo. They are reliable and they provide good care.

They help me get by until I am good to go. I have had three surgeries and they were there for all of them on time. My caregiver has been there all three times.

It made my daily life easier. I liked the nurse, the owner, and all the people that were above the caregivers. They came out to check on the patient a lot. We had very consistent caregivers.

They could have done what I asked them to do. They could have sent people that I wanted there for personal care for my husband. None of them could provide it and said they didn't know how to shave my husband.

They could get new management. They commit with the caregiver when they are with the client. They are like little children in the office. They will tell the caregiver one thing and the client something else. Sometimes I am left with no caregiver.

It helped tremendously, and it took pressure off my back so I could take care of other things. The people that came were very professional and did what I asked. I was happy with the services.

They help me with everything, like running errands. I like that they do everything for me. They take me to my appointments.

They are doing their very best they can do. They have also helped me and are trying their best. I like that my loved one is getting PT care and the nurse is wonderful.

They definitely stepped in when I needed them. I like that this company accommodates you, no matter how short of notice.

I am happy with the caregivers.

They helped with basic security for my loved one that suffers from dementia. They provided him with continual care and companionship. They were very consistent and responsive.

They do what she asks them to do, and they are able to do it. The consistency of who they send and the communication is not very good.

I'm pregnant, so they help me around the house. They're a good company, and they're very caring.

The caregivers prepare her breakfast and clean. They take her to appointments. They are very professional and accurate. They keep their word.

It provided support where we needed it. They have good communication and flexibility in staffing.

My mother wouldn't do anything for me, such as showering, but the caregiver was able to get my mother to do those things. I really liked how they got all the details, and they came out to evaluate things before sending a caregiver. The person who came out had a lot of patience with my mother.

I have the home care person come in and take care of my wife. They also cook and clean for my wife. They take care of my wife, they take care of anything that she needs. The cook her meals, they clean her bathroom for her, and they do her laundry.

My loved one was becoming a fall risk, and BrightStar Care was there to help us at a very needed time. The caregivers were very compassionate in dealing with the issues that come along with being elderly. They did a good job dealing with the nursing homes and assisted living facilities.

I would recommend BrightStar Care because they are reliable. BrightStar Care impact my life well because I have a bad memory and they remind me of all the things I need to do in the day, like taking my medicine.

I would tell someone that I like the personnel of BrightStar Care and the caregivers that they have chosen for my husband. I feel confident in their choices. The services from BrightStar Care give me more time for myself.