BrightStar Care Grosse Pointe / Southeast Macomb Saint Clair Shores, MI

Tina C_4

I couldn't move and they helped me move around. They are punctual and skilled and can care for their clients.

Melody_2

Tenisha does everything that I need her to do. It gives me a break. They were informative and gave me the information that I needed. They are open.

Debbie S_28

It wasn't their fault, he didn't want the person coming into the home and made problems for them. Nothing they could improve on, a lot of it was dealing with the situation of the patient.

Anonymous_1720187008

She cleans the house. I like that the woman who comes is a gem. She takes care of Mom, and she does not sit around.

Judith P_9

The agency has helped me to give me my medication, so I don't have to do it myself. I would recommend them because they've all been very nice and professional.

Lyssa K

The agency helped the patient to function directly after surgery. Without the agency, I would have been suffering as well. I had no problem at all with the services or the agency.

Mahdi A

They answer his questions. The services are professional.

Frank Lozenich

Great Company! Destini is an excellent worker, very personable and caring. Keep up the great work guys!

Mark R_19

They could've been more helpful instead of sitting around and being proactive. They need better caregiver training.

Dawn B_10

They have helped the most by providing care when we can't be there. The consistency of care should be improved.

Rosanna B

The caregiver was interested in the family. It was comforting knowing someone was there. I liked that there was one girl who was very tentative.

Kelly K_9

The agency could have sent someone out who was actually concerned about the patient. My caregivers could be more interactive with the client and punctuality would be nice since I'm paying for 4 hours.

Anonymous_1705479175

I think my caregivers were great. I was on one foot so they had a positive impact because they were helping me around the house. They were nice. It was their first time with me and I was shocked when I met them. I liked that they were helpful.

Christopher W_7

They were able to provide me with the caregiver I like. They told me the truth and I kept the nurse I had.

Paul R_26

He seems more shaper than what he was. There is not a lot you could do for him because he is very stubborn and won't listen. Jojo is doing good and he likes her. They seem pretty good. When they first came out the lady didn't seem sure of herself. The owner was there, and he seemed very friendly and open with me.

Annette K_4

They take some of my worries about things. So far I have had very nice, hardworking people.

Mary B_133

I get the help and services I need. They care about everything.

Allison J_1

It helps us a lot when they come and I did not have to tell them what to do. They take initiative and did that helps me the most. I like everything, the owner of the company was forthright and always available to talk to us when we need it. I like that they have enough people to take care of him at night and other agencies could not provide that.

Anonymous_7585

The caregiver could have a greater impact if they could be more involved and able to provide more care. I have only used them a couple of times, but the agency needs to improve communication and the quality of caregivers.

John J_27

They helped us the most by showing up to take care of my mom. I'd recommend them because they're a good company.

Carol R_31

It was helpful for me to be able to focus on other things. They came over and did an interview and assessment. The owner also came the first day.

Daniel M_15

They have helped the most with providing good home care specialist. They are knowledgeable and they care. I like their reliability.

Kathy M_48

They were companions for her. I liked that they had quality caregivers.

Karen S_51

They were attentive. It made it a lot better. I appreciated their help. They were kind.

Melinda R_4

They have very professional, outgoing, and friendly people working for them. I have no complaints of the 5 people who were here. They were very good, very professional, and willing to do what I ask, and I had no complaints.

Nancy _18

It helped us to keep his dignity. She talked to him in a respectful manner.

Marilyn P_8

The caregivers could have a greater impact if they can be a little more involved with the client. They don't have enough employees and I would like to see them manage that better.

Maria M_23

The impact is good, they manage us well, and they are consistent in their follow-up when they work. I like that BrightStar is able to problem-solve with us quickly, as well as responding when things need to be better.

Anonymous_6985

The caregiver helps with cleaning and sweeping. She is on time and nice.

Anonymous_5541

They give me good care and communicate well with me. I like their services and the way they treat the clients. The caregivers are always on time.

Anthony G_3

They have helped the most with being very personable. My mother really likes the caregiver, she has been wonderful. They could improve with being more responsive.

Johanne K

They have been a great help and I was able to get to my appointment. I like that they were punctual and friendly.

Raymond & Ann Marie R

Their staff have helped to make our experience positive. I like that their people show up when they are supposed to.

Wendy D_3

They came when they were supposed to. Everyone was nice.

Pamela A_3

It was good. It was just overnight care. The caregivers were very kind. They were very involved with the care. I didn't feel like I was talking to a service, but to people.

Michael G_27

They allow me and my wife to work. Everyone does what they need to do.

Sheryl S_4

My caregivers have helped me the most with everything. They help me with whatever I need. The agency needs to improve communication.

John M_36

They helped by making it easy to get help. I like that the administrator is great and very communicative.

Claudia D_2

I'm physically stronger with them. I like that they're on time.

Christine K_8

They were helpful and very reliable. They were true to their word and I never had to worry.

Veleria W

They aren't reliable. They need to improve their workers being able to perform the job. They aren't making their workers fully aware of the care needed.

Frances O_2

We get some more time on our hands. We have 2 quality caregivers.

Jack T_4

The client can be challenging to work with. They help her with things like exercising and walks. They have knowledgeable workers.

Anonymous_5902

I want BrightStar Care to show up to provide care. BrightStar Care could get people who actually come to work, but there was one good caregiver who worked for us.

Kenneth M_14

They make my life easier by finding little things that are wrong and improve things since I can't hear very well. Karla turns off the faucet if it is still going and I can't hear it. They provide extremely good care.

Chris M_20

I got some wonderful nurses to help with my mom.

Diwonne W

They have made life easier by giving me my treatments which helps with my quality of life. I'm wheelchair bound and so that really helps. They could be on time.

Jill H_6

We didn't have a stable situation, so it helped a lot for me to have someone in the home who knew what they were doing, like moving someone with bedsores. I was very impressed with the intake process, John and Jenny came and sat with me, then they went to see and interview my mom in the hospital.

Barb K_1

My mother has dementia, the care definitely makes her life much better. They caregiver have a relationship with my mother and they get along well.

Kevin B_12

They could have shown up on time. They were unable to provide the services I need.

Chandra

We are still finding that they have to send over replacements. Some aides aren't able to problem-solve. It has been getting better, but I wish there was more consistency.

Susan M_42

It didn't really help us. It was like babysitting. They could have better communication. The night service was not good or worth the money.

Lori M_10

We are doing great. They help me most by freeing up my time. I already have recommended them to others since my mom is very happy with them.

Jean K_3

They've made a huge impact. They keep us safe. I like how friendly they are.

Anonymous_4789

The impact on his home life is gigantic. He wouldn't be able to stay at home. They said they would not have very many people to come. If they can't handle that then I'll find someone else.

Anonymous_4726

It did help a bit having someone with experience there. The owner was very thorough and detailed with answering questions, and eager to help.

John M_55

They helped keep her company and they were companions for her. They were close to her and they were with her 24/7.

Laura V_3

They work with me immediately. I like that they are fast and they communicate well.

Alan B_4

They get me up and put me to bed. They are attentive to my needs and they are attentive if there are issues.

Cindy F_3

They need consistent care. The management needs to be more upfront. They need to be clear about charges.

Patricia H_23

Showing up on time would be a help. I had one lady that showed up, and she fell asleep in my chair.

Anonymous_4217

They have been doing some things, but I think they need to spend more time with us doing the housework. I guess they've been okay. We have had problems with staffing a couple of times, but that's all.

Lisa A_9

They need to pop in and make sure their caregivers are doing what they're supposed to be doing. They needed to improve the screening of the employees.

Geraldine M

My caregivers help me shower, get dress, and get ready for the day. This agency is very efficient.

Rosa L_3

She picks my spirits up a lot. She is like part of the family and she fits in right away.

Terry S_10

I feel like we're heading back in the direction where we were before, and it's not working. I have been there a number of times when people were supposed to be there, but nobody came. I wish there was a way for there to be more consistency, and there always seems to be a different person coming. They are very inconsistent. The client has been there for over a year, they moved her to assisted living because of the pandemic, and she was miserable. We moved her over to Brightstar with them and I gave them specifics for the client. The correct schedule rarely happened. The first caregiver said everyone always carried phones, sometimes they are good with communication, but it depends on the caregiver. We tried to reach one caregiver, but she didn't answer the phone. I wish there was a way for there to be more consistency, and there always seems to be a different person coming. If there was, there would be a connection between the workers and the clients. Before the pandemic there was an employee who was outstanding, but she left.

Sophie Y_1

She would do grocery shopping and would help me around the house. They could have more caregivers that were available to come out this far.

Cecil S_1

Especially the supervisor and some other staff besides the caregivers and nurses were helpful. I was impressed with the caregiver's neatness. They all did their job and a couple of them went above and beyond.

Jackie K_9

They could make her life easier by matching her with someone who is appropriate for a 90-year-old. They need to find people who are reliable.

Susan M_30

My mother was not happy with the fact that she might have to be alone with my dad. There were some issues regarding people showing up on time. Right from the start there was one girl who was very good.

Antoinette S_2

I know that somebody is there. She can't be by herself at night. The gentleman I worked with was very helpful and thorough. He answered all my concerns. He got us someone quick. It was flawless.

Robert _7

They kept him calm while he was in quarantined in his room and he is claustrophobic so they kept him entertained and calm. They are two offices down from me and I have used them in the past and I know the quality of people that they use.

Hugh C

They could schedule appointments for us instead of showing up unexpectedly. There have been times when I was on my way out when they have come over. I know that they do not call when they're coming over. It puts a conflict in my schedule.

Elizabeth T_4

They treat me like an adult, not a child. I appreciate that they never talk down to me. The people there are so nice.

Anonymous_3775

When my mother had a good provider, and it took a while to get to that point, I thought the most recent provider was great. I think she really got to know my mom and her interests and tried to be creative in supporting her. I think they advertise being informed about dementia, but I am not confident that all their staff is informed.

Yaseen M

The client is healthy and safe, which means the world to me. They take good care of the client. They keep him safe and healthy.

Rober M

I think they are doing good given the circumstances, they do what I expect them to do. They show up, and what I understand other than a few odd expectations they do what they are supposed to.

Karen M_21

It has been a blessing not a nightmare. When someone comes over three times a week, it gives her a purpose to get up. She is coming, and it gives her something to look forward to. It gives her something to talk about. She has conversations with her. If I call and they can't answer, they return my calls in a timely manner, and they were very professional when they came to evaluate my mom.

Greg V_2

They have made my life easier because I don't have to worry about things. I like that they seem to be moving along well.

Karen M_17

They have made our lives that much easier. I appreciate the caregiver and the backup people that come. Also the nurse that comes is very nice.

Susan T_11

They made sure my loved one had the proper medications at the right times. They were all very compassionate caregivers who came out and they were very careful about everything they were doing.

Kathleen B_12

We had people that did not show or did not show up on time. They should have know what they needed to do. They are supposed to be to be available 24/7 and that was the big sell, but we had to make adjustments. The scheduler told us that it was unreasonable for us to make the time changes.

Mary S_41

I use them twice a day to get me out of the chair and for other services. I like the consistency of the three women that come to my house.

Theresa B_2

It was just the personality that I liked in my nurse. The nurses are really nice.

Nicky V

They could follow through. I asked one if she could vacuum, and she vacuumed in one place, but not the rest of the house. The first time, it was excellent, but we were very dissatisfied the second time.

Pat N_1

They changed schedules when I needed it. The management is excellent. They have resolved problems that I have had.

Fancisco S

They help me out a lot. They help me get dressed. Since I have had my accident, they have done anything and everything they can to help me out. Some of the caregivers are not the best.

John R_28

They helped with dressing. The people were friendly. The aide was very good. They were experienced.

Anonymous_2419

They allowed me to not have to take off work. They gave me assurance that my son was safe. The scheduling was a little bit off. There have been a few times where nobody showed up. They did correct it right away.

Karen H_10

They gave her what she needed to have done. They were very polite and friendly. They came out as soon as we needed them.

Craig L

I have them coming over every Thursday for three hours. It is not a daily impacts. It impacts my life by helping me not tend to my mom quite as often. It helps me assisting my mother. She needs the help. I can't think of anything I don't like about them. The service has been that fine. I don't have anything to compare it to. The caregiver takes care of what I ask them to. It is going smoothly.

Barbara C_29

She does not drive and the caretaker takes her places she needs to go and they help her with things around her condo. They are reliable and they provide good care.

Kevin R

They help me get by until I am good to go. I have had three surgeries and they were there for all of them on time. My caregiver has been there all three times.

Cristine H

It made my daily life easier. I liked the nurse, the owner, and all the people that were above the caregivers. They came out to check on the patient a lot. We had very consistent caregivers.

Marilyn K

They could have done what I asked them to do. They could have sent people that I wanted there for personal care for my husband. None of them could provide it and said they didn't know how to shave my husband.

Anonymous_1668

They could get new management. They commit with the caregiver when they are with the client. They are like little children in the office. They will tell the caregiver one thing and the client something else. Sometimes I am left with no caregiver.

Debbie _3

It helped tremendously, and it took pressure off my back so I could take care of other things. The people that came were very professional and did what I asked. I was happy with the services.

Amelia S

They help me with everything, like running errands. I like that they do everything for me. They take me to my appointments.

Felicia P_1

They are doing their very best they can do. They have also helped me and are trying their best. I like that my loved one is getting PT care and the nurse is wonderful.

Crystal t_2

They definitely stepped in when I needed them. I like that this company accommodates you, no matter how short of notice.

Kelly C_2

I am happy with the caregivers.

Larry B_6

They helped with basic security for my loved one that suffers from dementia. They provided him with continual care and companionship. They were very consistent and responsive.

Debbie W_2

They do what she asks them to do, and they are able to do it. The consistency of who they send and the communication is not very good.

Brittney B

I'm pregnant, so they help me around the house. They're a good company, and they're very caring.

Freida W

The caregivers prepare her breakfast and clean. They take her to appointments. They are very professional and accurate. They keep their word.

Kate M_2

It provided support where we needed it. They have good communication and flexibility in staffing.

Tammy S

My mother wouldn't do anything for me, such as showering, but the caregiver was able to get my mother to do those things. I really liked how they got all the details, and they came out to evaluate things before sending a caregiver. The person who came out had a lot of patience with my mother.

Jean S

I have the home care person come in and take care of my wife. They also cook and clean for my wife. They take care of my wife, they take care of anything that she needs. The cook her meals, they clean her bathroom for her, and they do her laundry.

Carol H_7

My loved one was becoming a fall risk, and BrightStar Care was there to help us at a very needed time. The caregivers were very compassionate in dealing with the issues that come along with being elderly. They did a good job dealing with the nursing homes and assisted living facilities.

Helen #1168824 B

I would recommend BrightStar Care because they are reliable. BrightStar Care impact my life well because I have a bad memory and they remind me of all the things I need to do in the day, like taking my medicine.

Hubert D_1

I would tell someone that I like the personnel of BrightStar Care and the caregivers that they have chosen for my husband. I feel confident in their choices. The services from BrightStar Care give me more time for myself.