Interim HealthCare of Grand Rapids, MI Medical Home Health

Offers Home Care, Home Health Agencies, and Hospice

14 Reviews

2019

1971 E. Beltline NE, Suite #216

Grand Rapids

49525

Interim HealthCare of Grand Rapids, MI

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4.7 14

pjhammond 2021-07-22 Our regular healthcare aid gave a months notice to cover my incapacitated sister while she went on a 2 week vacation. I had 2 no shows, switched workers after I left for a drs appt without informing me before leaving home. I've had to reschule drs appt because healthcare worker didn't make it to my home in time for me to go to drs appt even after giving 2 weeks notice to make sure there would be one there at the requested time. Some of the substitute for regulars caregivers are late shows. The subs usually don't work their entire shifts that they are scheduled. In 2 weeks my schedule has changed 3 times. Pj Other

5 2 1

Maria 2019-01-04 Very good services for my sister. I am a current client of this provider

5 5 1

B.J. 2018-11-27 The quality of care I receive from Interim Healthcare is excellent. Their employees are topnotch. I am a current client of this provider

5 5 1

-Margaret P. 2018-09-19 I have a girl from Interim that comes one day a week for three hours and takes care of me. She helps vacuum and clean my apartment. She does a lot to take care of my dog as well and takes her for walks because I can't get out anymore. She's almost like my daughter. I have no complaints at all about Interim's services. Someone from the offices comes out a couple of times a year and talks to me. They always ask me if I need anything or need extra care, to be sure to let them know. I'm pleased with Interim! I am a current client of this provider

5 5 1

Donald 2018-09-18 Reliable, compassionate, completes all services requested. Stimulates participation. Pleasant manner. I am a current client of this provider

5 5 1

timob 2018-09-14 Interim was very flexible - working around frequent changes we requested due to family or private hires handling time at our dad’s home. We used caregivers mostly overnight, 9 pm to 9 am. They would be at the ready if our dad had to get up in the night just to stand near him. Dad really enjoyed the staff, being treated with utmost care and having someone to talk to. Rarely a worker would be a no show or a cancelled shift would not hear about the change and arrive at the home. If anything could be added it might be a check in System- the worker starting a shift to the dispatch person, along with a handful of subs always on call as backup. I’m sure these would not be easy things to implement. Possibly follow up replies should be required from workers when a shift is cancelled, letting Interim know they got the message. Most workers seemed well trained in how to redirect our dad when he would attempt to take the conversation into inappropriate areas. Those techniques can never be stressed enough. On rare occasions a worker would voice a negative response to one of us or my dad at having her hours cancelled or her shift eliminated due to a permanent private hire taking over at less cost to us. Another thing to really stress with caregivers as something not to do. One other thing that only happened rarely was caregivers sharing their hardships or family drama with the our dad- who could potentially hand out extra “side pay” in sympathy. We aren’t sure if this ever happened but, again, it could potentially in many cases with dementia clients. Overall we were very pleased. Other

5 4 1

Andra 2018-09-06 I get along with her very well. She does anything I ask. I enjoy being around her. Good job. Well done! I am a current client of this provider

5 5 1

Nancy M. 2018-07-31 My helper has been with me for 4 hours a week for 3 years. She is very caring and knows how my apartment should be cleaned. She also takes me to the grocery store once a month and helps me shop wisely. She checks to see all my needs are met. Thank you. I am a current client of this provider

5 5 1

Deb 2018-05-15 Our primary help, Hannah, is able to anticipate the needs before we even know there is a need. Her respect and compassion speaks volumes to the care she provides. Hannah has guided us through her knowledge to provide greater care for our mom. She is a shining star! I am a current client of this provider

5 5 1

Helen C. 2018-05-10 I have been with Interim for almost 3 years. I have never been disappointed in my services. My caregiver has been very caring and genuinely gives me the best care she can. She is always on time and gets the job done. I enjoy the time she is here and doing activities with her. She is like a member of our family. I am a current client of this provider

5 5 1

Anonymous 2018-04-26 Excellent! The home care workers were each very dedicated, respectful, and professional. I would HIGHLY recommend Interim. I am a past client of this provider

5 5 1

VickiWizPost 2018-03-12 Interim has been providing my mother help since she fell a few weeks ago. The staff arrive on time (or early) and are doing a fantastic job attending to her needs. They are kind, compassionate, and take an interest in her interests. We were afraid we were going to lose mom right after the fall, but the help that the Interim aides have provided have gotten her to a much better place. They leave detailed notes as to how much she ate, what her energy level was, and any other issues that may need our attention. The two main aides that have been helping mom are AMAZING!!!! We will be eternally grateful to them, and to Interim. Interim has been quick and responsive to add days or adjust our schedule, even at the last minute, smoothly and flawlessly. I would highly recommend Interim to anyone who needs help with a family member that is in need of care for whatever medical issues they face. I am a current client of this provider

5 5 1

Betty844 2015-01-26 I was very happy with the care of my Father. Great service. I am a past client of this provider

5 5 1

Dad's Care 2018-05-29 Interim Health Care has been taking care of my Father, in our home, for a little over a year. I cannot express my appreciation and gratitude enough for the 2 caregivers that come daily, the office staff, the nursing staff, and the physical therapy staff. The daily care is above and beyond. The physical therapist is one of the kindest people I have ever met. All of these ladies have given my Dad the best care possible. Their care has enabled my Dad to stay at home instead of a nursing facility. Thank you Interim for all you do! I am a current client of this provider

5 5 1

Call (800) 973-1841

2019

Interim HealthCare of Grand Rapids, MI (800) 973-1841

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Reviews of Interim HealthCare of Grand Rapids, MI

14 Reviews Write a review

Home Care Reviews for Interim HealthCare of Grand Rapids, MI

July 22, 2021

By pjhammond

Other

Our regular healthcare aid gave a months notice to cover my incapacitated sister while she went on a 2 week vacation. I had 2 no shows, switched workers after I left for a drs appt without informing me before leaving home. I've had to reschule drs appt because healthcare worker didn't make it to my home in time for me to go to drs appt even after giving 2 weeks notice to make sure there would be one there at the requested time. Some of the substitute for regulars caregivers are late shows. The subs usually don't work their entire shifts that they are scheduled. In 2 weeks my schedule has changed 3 times. Pj

Provider Response

Thank you for providing your feedback and letting us know about this issue, Pjhammond. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We see on the schedule there was one day where attendance was not consistent, and you cancelled the shift as a result of it. There was another day our office was made aware that an aide had to leave early, therefore a replacement was sent to cover the remaining shift time. Our office manager has spoken to you to gather details and resolve your issue. If you have further concerns that need to be addressed, please contact us. If you ever have an issue with caregiver attendance or your time not being fulfilled, it is best to contact our office immediately so it can be resolved quickly. It is our policy to call the office within 15 minutes of the shift start time if an aide is not there. Cheers, Interim HealthCare of Grand Rapids MI

January 04, 2019

By Maria

I am a current client of this provider

Very good services for my sister.

Provider Response

Maria, Thank you for taking the time to share with us and for the great review. We are happy to hear you are pleased with services provided for your loved one.

November 27, 2018

By B.J.

I am a current client of this provider

The quality of care I receive from Interim Healthcare is excellent. Their employees are topnotch.

Provider Response

B.J., Thank you for taking the time to share your experience with us! We are happy to have the opportunity to assist you.

September 19, 2018

By -Margaret P.

I am a current client of this provider

I have a girl from Interim that comes one day a week for three hours and takes care of me. She helps vacuum and clean my apartment. She does a lot to take care of my dog as well and takes her for walks because I can't get out anymore. She's almost like my daughter. I have no complaints at all about Interim's services. Someone from the offices comes out a couple of times a year and talks to me. They always ask me if I need anything or need extra care, to be sure to let them know. I'm pleased with Interim!

Provider Response

Thank you for your feedback, Margaret! We are happy to have the opportunity to service your home care needs.

September 18, 2018

By Donald

I am a current client of this provider

Reliable, compassionate, completes all services requested. Stimulates participation. Pleasant manner.

Provider Response

Thank you for your review, Don! We are so happy you are pleased with your caregiver.

September 14, 2018

By timob

Other

Interim was very flexible - working around frequent changes we requested due to family or private hires handling time at our dad’s home. We used caregivers mostly overnight, 9 pm to 9 am. They would be at the ready if our dad had to get up in the night just to stand near him. Dad really enjoyed the staff, being treated with utmost care and having someone to talk to. Rarely a worker would be a no show or a cancelled shift would not hear about the change and arrive at the home. If anything could be added it might be a check in System- the worker starting a shift to the dispatch person, along with a handful of subs always on call as backup. I’m sure these would not be easy things to implement. Possibly follow up replies should be required from workers when a shift is cancelled, letting Interim know they got the message. Most workers seemed well trained in how to redirect our dad when he would attempt to take the conversation into inappropriate areas. Those techniques can never be stressed enough. On rare occasions a worker would voice a negative response to one of us or my dad at having her hours cancelled or her shift eliminated due to a permanent private hire taking over at less cost to us. Another thing to really stress with caregivers as something not to do. One other thing that only happened rarely was caregivers sharing their hardships or family drama with the our dad- who could potentially hand out extra “side pay” in sympathy. We aren’t sure if this ever happened but, again, it could potentially in many cases with dementia clients. Overall we were very pleased.

Provider Response

Tim, thank you for the opportunity to service your father's home care needs. We work hard to coach our caregivers on how to converse appropriately in tough situations with dementia clients. Having lots of last minute changes is certainly challenging to our caregivers and schedulers. We very much appreciate your feedback and ideas!

September 06, 2018

By Andra

I am a current client of this provider

I get along with her very well. She does anything I ask. I enjoy being around her. Good job. Well done!

Provider Response

Thank you for your feedback, Andra! We are so glad you enjoy your caregiver and are happy to be a part of your care team.

July 31, 2018

By Nancy M.

I am a current client of this provider

My helper has been with me for 4 hours a week for 3 years. She is very caring and knows how my apartment should be cleaned. She also takes me to the grocery store once a month and helps me shop wisely. She checks to see all my needs are met. Thank you.

Provider Response

Thank you for your review, Nancy! We work hard to find our clients staff members who will be a great fit. We are so happy to be meeting your needs and look forward to servicing you for many more years!

May 15, 2018

By Deb

I am a current client of this provider

Our primary help, Hannah, is able to anticipate the needs before we even know there is a need. Her respect and compassion speaks volumes to the care she provides. Hannah has guided us through her knowledge to provide greater care for our mom. She is a shining star!

Provider Response

Thanks for your feedback, Deb! We are so pleased to have found a great match for your mom.

May 10, 2018

By Helen C.

I am a current client of this provider

I have been with Interim for almost 3 years. I have never been disappointed in my services. My caregiver has been very caring and genuinely gives me the best care she can. She is always on time and gets the job done. I enjoy the time she is here and doing activities with her. She is like a member of our family.

Provider Response

Thank you, Helen! We are happy to be a part of your care team and look forward to servicing you for many more years. -Your Interim family

April 26, 2018

By Anonymous

I am a past client of this provider

Excellent! The home care workers were each very dedicated, respectful, and professional. I would HIGHLY recommend Interim.

Provider Response

Thank you for your review, we are happy you were pleased with our service!

March 12, 2018

By VickiWizPost

I am a current client of this provider

Interim has been providing my mother help since she fell a few weeks ago. The staff arrive on time (or early) and are doing a fantastic job attending to her needs. They are kind, compassionate, and take an interest in her interests. We were afraid we were going to lose mom right after the fall, but the help that the Interim aides have provided have gotten her to a much better place. They leave detailed notes as to how much she ate, what her energy level was, and any other issues that may need our attention. The two main aides that have been helping mom are AMAZING!!!! We will be eternally grateful to them, and to Interim. Interim has been quick and responsive to add days or adjust our schedule, even at the last minute, smoothly and flawlessly. I would highly recommend Interim to anyone who needs help with a family member that is in need of care for whatever medical issues they face.

Provider Response

Thank you, Vicki. We are so thankful you called on us to provide quality care during a time of great need!

January 26, 2015

By Betty844

I am a past client of this provider

I was very happy with the care of my Father. Great service.

See all Home Care reviews (13)

Home Health Reviews for Interim HealthCare of Grand Rapids, MI

May 29, 2018

By Dad's Care

I am a current client of this provider

Interim Health Care has been taking care of my Father, in our home, for a little over a year. I cannot express my appreciation and gratitude enough for the 2 caregivers that come daily, the office staff, the nursing staff, and the physical therapy staff. The daily care is above and beyond. The physical therapist is one of the kindest people I have ever met. All of these ladies have given my Dad the best care possible. Their care has enabled my Dad to stay at home instead of a nursing facility. Thank you Interim for all you do!

Provider Response

Thank you for your review! We are happy to be a part of your father's care team and love that we are able to service him for all of his in-home care needs.

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About Interim HealthCare of Grand Rapids, MI

Home health care services from Interim allow individuals to stay safe, independent, and engaged while remaining in their own homes. We offer:

Personal Care and Support

Companionship and help with daily living activities such as grooming, bathing, fixing meals, and laundry.

Nursing Services

As allowed by state law, Interim offers in-home nursing care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs). Available services include the monitoring of blood pressure, glucose, and other vital signs, disease and treatment education, wound care, and medication administration.

Therapies

Many therapies can be provided at home to speed recovery from illness, injury or surgery, while also allowing families to be more closely involved in the rehabilitation process. Interim offers physical, occupational, and speech therapies.

Respite Care

Respite care from Interim provides family members breaks from the daily routine of care giving. Whether it's for a few hours or a long vacation, Interim can provide the support and relief needed.

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