Interim HealthCare of Grand Rapids, MI Medical Home Health

Very good services for my sister.

The quality of care I receive from Interim Healthcare is excellent. Their employees are topnotch.

I have a girl from Interim that comes one day a week for three hours and takes care of me. She helps vacuum and clean my apartment. She does a lot to take care of my dog as well and takes her for walks because I can't get out anymore. She's almost like my daughter. I have no complaints at all about Interim's services. Someone from the offices comes out a couple of times a year and talks to me. They always ask me if I need anything or need extra care, to be sure to let them know. I'm pleased with Interim!

Reliable, compassionate, completes all services requested. Stimulates participation. Pleasant manner.

Interim was very flexible - working around frequent changes we requested due to family or private hires handling time at our dad’s home. We used caregivers mostly overnight, 9 pm to 9 am. They would be at the ready if our dad had to get up in the night just to stand near him. Dad really enjoyed the staff, being treated with utmost care and having someone to talk to. Rarely a worker would be a no show or a cancelled shift would not hear about the change and arrive at the home. If anything could be added it might be a check in System- the worker starting a shift to the dispatch person, along with a handful of subs always on call as backup. I’m sure these would not be easy things to implement. Possibly follow up replies should be required from workers when a shift is cancelled, letting Interim know they got the message. Most workers seemed well trained in how to redirect our dad when he would attempt to take the conversation into inappropriate areas. Those techniques can never be stressed enough. On rare occasions a worker would voice a negative response to one of us or my dad at having her hours cancelled or her shift eliminated due to a permanent private hire taking over at less cost to us. Another thing to really stress with caregivers as something not to do. One other thing that only happened rarely was caregivers sharing their hardships or family drama with the our dad- who could potentially hand out extra “side pay” in sympathy. We aren’t sure if this ever happened but, again, it could potentially in many cases with dementia clients. Overall we were very pleased.

I get along with her very well. She does anything I ask. I enjoy being around her. Good job. Well done!

My helper has been with me for 4 hours a week for 3 years. She is very caring and knows how my apartment should be cleaned. She also takes me to the grocery store once a month and helps me shop wisely. She checks to see all my needs are met. Thank you.