Interim HealthCare of Grand Rapids

timob

Interim was very flexible - working around frequent changes we requested due to family or private hires handling time at our dad’s home. We used caregivers mostly overnight, 9 pm to 9 am. They would be at the ready if our dad had to get up in the night just to stand near him. Dad really enjoyed the staff, being treated with utmost care and having someone to talk to. Rarely a worker would be a no show or a cancelled shift would not hear about the change and arrive at the home. If anything could be added it might be a check in System- the worker starting a shift to the dispatch person, along with a handful of subs always on call as backup. I’m sure these would not be easy things to implement. Possibly follow up replies should be required from workers when a shift is cancelled, letting Interim know they got the message. Most workers seemed well trained in how to redirect our dad when he would attempt to take the conversation into inappropriate areas. Those techniques can never be stressed enough. On rare occasions a worker would voice a negative response to one of us or my dad at having her hours cancelled or her shift eliminated due to a permanent private hire taking over at less cost to us. Another thing to really stress with caregivers as something not to do. One other thing that only happened rarely was caregivers sharing their hardships or family drama with the our dad- who could potentially hand out extra “side pay” in sympathy. We aren’t sure if this ever happened but, again, it could potentially in many cases with dementia clients. Overall we were very pleased.

Provider Response

Andra

I get along with her very well. She does anything I ask. I enjoy being around her. Good job. Well done!

Provider Response

Nancy M.

My helper has been with me for 4 hours a week for 3 years. She is very caring and knows how my apartment should be cleaned. She also takes me to the grocery store once a month and helps me shop wisely. She checks to see all my needs are met. Thank you.

Provider Response

Dad's Care

Interim Health Care has been taking care of my Father, in our home, for a little over a year. I cannot express my appreciation and gratitude enough for the 2 caregivers that come daily, the office staff, the nursing staff, and the physical therapy staff. The daily care is above and beyond. The physical therapist is one of the kindest people I have ever met. All of these ladies have given my Dad the best care possible. Their care has enabled my Dad to stay at home instead of a nursing facility. Thank you Interim for all you do!

Provider Response

Deb

Our primary help, Hannah, is able to anticipate the needs before we even know there is a need. Her respect and compassion speaks volumes to the care she provides. Hannah has guided us through her knowledge to provide greater care for our mom. She is a shining star!

Provider Response

Helen C.

I have been with Interim for almost 3 years. I have never been disappointed in my services. My caregiver has been very caring and genuinely gives me the best care she can. She is always on time and gets the job done. I enjoy the time she is here and doing activities with her. She is like a member of our family.

Provider Response

Anonymous

Excellent! The home care workers were each very dedicated, respectful, and professional. I would HIGHLY recommend Interim.

Provider Response

VickiWizPost

Interim has been providing my mother help since she fell a few weeks ago. The staff arrive on time (or early) and are doing a fantastic job attending to her needs. They are kind, compassionate, and take an interest in her interests. We were afraid we were going to lose mom right after the fall, but the help that the Interim aides have provided have gotten her to a much better place. They leave detailed notes as to how much she ate, what her energy level was, and any other issues that may need our attention. The two main aides that have been helping mom are AMAZING!!!! We will be eternally grateful to them, and to Interim. Interim has been quick and responsive to add days or adjust our schedule, even at the last minute, smoothly and flawlessly. I would highly recommend Interim to anyone who needs help with a family member that is in need of care for whatever medical issues they face.

Provider Response

Betty844

I was very happy with the care of my Father. Great service.