Right at Home Genesee County

Verified

W.C. R

The impact is tremendous, and we need the help, but we often have shifts cancelled. I still have to pay out of pocket for a shift that they didn't cover. They could provide better quality caregivers and manage them better. They are chronically short-staffed.

RobertB_1

He feels like he gets good company along with good services, so that is very important to him. My dad is very happy with the help he has been receiving.

Dr. Eyassu H

The guy is bright and a good helper. Everything is fine. There was an increase in the cost from $18-$24.

Adrian M

They help on ensuring that he has food. It helps take the worry off of my shoulders. They constantly communicate when there are any issues. They give feedback to the caregiver.

William “Bill” M

We only get them once every two weeks to shower him and socialize for a little afterward. The person we have is very nice, careful, prompt and patient.

Barbara R_54

They do my chores for me. The ladies they sent to me have done a great job meeting my needs.

Stephen T_3

Some of the people they send out are kind of younger, so they don't do much and they won't talk with him. It's hard to describe. There are things to do, but they don't do as much as they could because my sister lives there as well.

Frank H_18

We can use all the help we can get, so it definitely helps. However, we didn't have a consistent caregiver because they had issues with staffing. They have some nice staff.

Russell A_2

Carmen works really hard to get the schedule switched around so I can get someone this morning. I like that they answer right away if you call, even at the weekends.

Anonymous_7600

They can make my life easier by giving them specific instructions. Some people don't follow the handbook. They can monitor their workers, or do a surprise check up on them.

Calvin T_1

They're good. They come and help me with things like making sure the house is clean. They're doing a good job.

Laura K_13

I'd like longer appointment times and prices that are more in line with other agencies. I've already recommended them. I like that they make every effort to make sure that appointments are kept in a timely manner.

Charles A_13

They give me rides to medical appointments, and they are nice about it. I call, and they take care of what I want.

Claude K_1

It takes a load off of my wife. I would recommend them because they have done a lot and it helps me.

Carolyn Z_1

I've got Parkinson's and got back from rehab last night, and I know I'll be taken care of really well. The people always try to respond quickly to your needs.

Theodore J

They do their duty, and we appreciate their services. They seem to be truthful and prompt.

Larry H_21

They did some cleaning I couldn't do. They're willing to work whenever they come here.

Kenneth "Ken" R

He helps me out because I can't do a lot of the work. The person they send has a good personality and does a good job.

Patricia D_32

She's prompt and timely. She follows mom and helps her. I liked the gal that was coming. She took good care of mom.

JoAnn L_1

I think it helps the older people of the quality of life and be more independent because they get to stay in their homes. Some of the girls need more training.

Norman G_4

One person has. Phyllis comes and relieves me for four hours. I need someone that can move the patient.

Anonymous_4643

They are doing really good. They help me do my work around here, otherwise I could never do it. I like that they are very nice and they do their job.

Watson D

They have helped me by keeping my apartment clean and running. I like that they do a good job, and they work very professionally.

Danny L_1

The services are impactful because I do not have to leave to see my brother as often. I like Right at Home because they have good staff.

Jeffery C

The services help because Jeffery is very disabled, so someone has to be with him all the time. They could improve by paying more attention to what I ask them to do.

Karen H_25

They come out every day to give me time to do things I have to do. If I have to change something, they'll always accommodate me.

Nancy J_12

I am bed bound so we have to do Peri-care and clean the bedpan. I like when they send me the same girl more than one time.

Theotis R

They do a lot of training on different things, which is very helpful. They had great people who were easy to talk to and work with as they were helpful.

Judith H_10

It has made me a better person. It has made me stronger. They make me feel right at home.

Dr. D_1

They clean my house and they do a beautiful job. I have recommended it before. I really like Right at Home.

Dannie F

Even if I tell her she can go she stays a little longer to make suer that things are done properly. I have a really good caregiver.

James O_3

They could do more cleaning. Right now things aren't good. The last couple of weeks we needed a sub and they kept canceling. They were supposed to be here for the past three days, but they canceled and are getting in the way of our plans.

Isiah T

They come and help him do laundry and clean the bathroom. Some of the caregivers that were not a good fit. I like that the staff are nice and friendly.

Raquel L

My mom absolutely is able to remain in her home because of them. I like that they communicate well and it is easy to get a hold of the caseworker.

Kimberly A

They have dependable people to care for my wife. We have a pretty good understanding with the administration.

Gary M_18

I couldn't do much without my caretaker! They help me out with day to day house routines. I would tell a friend that Right At Home is taking care of all of my needs and helps me out as much as possible.

James "Jim" G_1

They help him out because he just doesn't know what to do. I am not able to do it. I like that they have great staff and they are very caring.

Alton F_1

I am home alone and no one comes over. This gets me out of my cocoon. I have two different caregivers, but one is great.

Stephanie D_5

I don't have to worry about doing those dishes or the vacuuming I can't do. I can think about doing something else. When she leaves, my house looks nice and that means a lot to me. I like the way they matched their workers with their clients. I feel like it was a good match.

Anonymous_5873

They have provided excellent home care for my mom. I like that the caregivers from Right at Home are very efficient, friendly, and professional.

Emerson B

They have given me support. They are reliable.

Theresa B_16

The caregivers have helped the client the most by being very nice and compassionate. I like the personal service.

Karen P_21

The services have been helpful because she does my laundry, so I don't have to go to my basement. I would recommend Right at Home because they've always been on time and do a good job.

Provider Response

Theates M_2

My care provider comes four hours a day, and that's time I can have me time or take care of business. If It wasn't for that, I wouldn't be able to do it. They know my expectations, and it's like having a relationship or sorts because I have the same ones. I think they are very efficient. The care providers I've had have been on point, so they have met our needs.

David T_21

Right at Home has made my experience positive by providing me with a good caregiver. I like Right at Home because they provide good services.

Charles M_19

They are helpful for me because they give me a chance to go to the doctor. They have been a blessing for us both. I like that they are always on time and flexible with us.

Kathy O_8

They help him get his food and make sure he's clean. The people we have do their job and do everything I ask for.

Mary Y_4

The care helps me tremendously. I need the services that they provide and it makes a difference in my life. I like that they have good employees and are on the ball with everything.

Anonymous_2432

It gives me a break. When I leave, the chores get done. I am grateful I can get respite. They are on time and hardly ever late. They even call when they are going to be late. They are a great help with mom.

Karen L_37

It has really helped out. They cooperate. They are easy to work with.

Cherie B_2

I broke my back, and they can't help me with my back. They can get more aides like Jessica.

Risa H

They are doing what they are supposed to be doing. I would like them to send me someone who is more efficient and who cares about their job. I would like the aides to do more than they do right now.

Provider Response

Lindy N

They are reliable, so I know there is always going to be someone there. They are very reliable.

Ricky C_2

They have been able to get him up in the morning and clean him. They do everything I ask them to do. We like our caregiver.

Jack S_17

They made sure that somebody was coming if there was a cancellation. I was very impressed with the girls.

David M_38

They provided us with a wonderful caregiver named Angela and she makes our life easier. She is very professional and cares about what she is doing. She has a positive attitude. The care is great depending on the aide you received.

Jerry V_3

It allows me to do things I need to do. The workers are friendly.

Steven H

They provided the consistent caregiver. I like that our caregiver is dependable.

Dennis H_7

They have helped me out tremendously. They help me with my showers. They treat me good, and I have not had anyone bad. The caregivers are good.

Mary C

I work full time so I'm satisfied that someone is here with Mom. She knows her likes and dislikes. They're efficient and consistent.

J D

They have helped the most by helping me with my needs at home. I depend on them to show up and they do a good job when they do show up.

James L_34

They made things positive through the help they provide when they are here at the home. I like their consistency.

Stephen F_4

They send people here to help me do things. I like that the people have been very efficient.

Lanny O

By coming and doing their job; it makes my life easier. I just like them; they do their jobs real good.

Robert D_9

They have provided prompt caregivers. They are prompt and seem to be pretty good at what they do.

John S_2

They have provided a caregiver during the times that I cannot do it. I like the caregiver that my father currently has. I like her attentiveness to taking care of him.

Joyce D

I have been able to have the same caregiver which makes things go smoothly. I like how they have been very responsive to my concerns.

Naomi Willis

I am well pleased with the care and service that Right At Home has provided my father with for the past 7 years. The care providers are efficient, compassionate & hospitable. The staff is prompt & professional with any requests or changes I have need of. Thank You Right At Home.

Esther W_3

The quality of people they have sent is good. I like the flexibility.

Victor C_1

They show up on time, they are not late. One thing I would tell a friend is that we have a really good team.

Janice R_6

They provide plenty of attention. The agency is responsible.

Catherine A_6

The caregiver comes in and does her job well. The girl that comes here is good and I like the way they handle their business.

Joseph A_9

Right at Home has made my experience positive by providing care and companionship consistently for the client. I like Right at Home because they're consistent.

Ed M_4

It definitely helps. The caregivers are supposed to be with him when he gets up and walks. It hasn't been a problem lately, but there has been too much substitution of people. There is too much turnover. We saw new people a lot. This has gotten better though.

Donald W_15

They come on time and they check in and out. They have a good system going. They really seem to care.

Dana B_6

They allow me to do life. Once they figure out who the regular caregivers are, I get to keep them.

Kenneth S_3

She helps with all the things he cannot do like fix lunches and get medicine. I like that they check on us and send a nurse to check on how my husband's doing.

Jerry V

They take the pressure off of us as a family to be there all the time. We can have some time for us. They come on time and show courtesy.

Cindi O

Right at Home has made my experience positive by being prompt to inform me of any changes in the schedule and by listening to me when I make any suggestions. I like Right at Home because they've provided us with quality caregivers and they're prompt to respond to any issues that we have.

Lee G_5

They have taken the stress of me while I am at work knowing my mom is in good hands. The aides are on time.

Sharon M_15

Ronald wont let the caregiver do much. They take him to doctor, grocery store, and barber. The caregiver does the best he can.

Claudia F

She really doesn't need full care. Lately they only come out for a few hours. It is not heavy-duty responsibility. They have been really good about people fitting our schedule. People that come out all great

Reginald R

They are there to assist her. The workers tend to come at different hours.

Stuart C

I have difficulty with arthritis and it's hard for me to get down on the floor to do some cleaning so I appreciate it when they can do that. I like their dependability.

Ione C

They started out and I really needed them because I was weak. They do all the work for me. The girls are very nice and considerate. They do anything that I want.

Camellia B

They took the load off and the girl that comes is so helpful. I love everything that they have saved my life.

Angela B_2

I think it made a positive impact. He enjoyed having someone come out to keep him company and cook for him. I like that they came out every day they said they would. If they couldn't, they sent substitutions. They did everything I expected while they were there.

Doris M

They are excellent and the caregivers and my mother get along so well. They provide me with what I need and take care of my needs.

Cary T

They are here and make sure I take my meds. The aides are fine.

Donald H_12

She is always on time and helpful. She is here when she is supposed to be here, but they are expensive.

Carol M_38

My caregiver has a lot of information on how to care for myself and get better. I have just had the one caregiver, so I can't speak for the entire company, but I like that if something happens and my caregiver can't come, they call right away and get me somebody else.

Rhetta H_1

He needs that level of support, they do a lot of things from companionship to light housekeeping. You can call them at anytime on any day, they are very responsive.

John S_85

They've been excellent. Every association we've had with them so far is fantastic. I like that they've given me good pointers and been fabulous with scheduling changes.

Emery P

Most of the time, they show up and do what they need to. We like the aides a lot. We like the communication, although it has slacked off recently.

Roger M_3

The people that work with me are excellent. I want everyone to get vaccinated against COVID-19.

Anonymous_5363

They should not be using their phones while taking care of the client. I would like them to have trained people. I would come home and they didn't fit my dad's needs at all.

Provider Response

Anonymous_5392

I don't think they could make my life easier. Their quality of workers could be improved.

Autrey M

They help me with my meals and dressing me. They are great! They seem to be pretty good, they are the only ones that I have had.

David W_2

I can leave the house when the caregivers are here. They are efficient.

Opheila W

It makes his life easier, they are there to help him. They keep you aware of what the nurses are doing like if they're going out of town.

Samuel Y

It is nice to know that somebody will come and get my husband a shower. It is very helpful. Our aid is very friendly and gets my husband to take a shower, brush his teeth, go for walks.

Sidney H_1

It allows me to go shopping or else I would be there 24 hours. They are able to provide in my very rural location to come.

Lawrence C_5

The agency sent Olivia who was very interactive with my 93-year-old dad who was very compassionate towards him I like the caregiver who was fantastic and convenient and it's a wonderful experience.

Donald W_11

They work out well. They help me with whatever I need. They are prompt and always on time.

Clayton P

Listen to my concerns and do something about them. They do not listen to me about the caregiver.

Ronald B_11

They are doing just fine. They are sweet people.

Sondra D_1

When I leave home for work, I know I don't have to worry about the care. The caregivers come in and do everything they should, they make the breakfast, do the laundry, and clean the house.

Michael R_16

It allows me to have some freedom. I am able to get out and do grocery shopping without having to take him. I am also able to be able to run. They usually schedule someone if my regular person can't come. I would like them to improve by having more specialize care since my husband has a lot of needs that they can't meet.

Anonymous_5229

It gives me extra time to do things I wasn't able to do both inside and outside the house. The workers are dependable, professional, and work hard.

Darryl L

It's going to be hard for her to continue services because of the increase in costs. We've had some issues with them but we're working through them.

James "

They took care of my mother, so I didn't have to worry while I was away. I appreciate how they cared for their client.

Veronica K

She was great and we had no problems. The caregiver met her at the wedding and got her food.

Gary M_15

They make the beds and take out the garbage. I would like them to know what to do after a couple times here.

Andrea E_1

They send quality people. They have also been able to come last minute. All the people have been very trustworthy.

LaDonna W

Dad can't walk and the caregivers help him move around. They're prompt and they work with us to find a good caregiver for dad.

Alberto G

She bathes my father and that help me out a lot. I am very impressed with the nurse that comes out. She takes good care of my father. If anyone needs care, I would definitely recommend them to somebody else.

Deborah K_8

They take over once a week, which gives me a day off. They're dependable. The staff they send out are kind to the helpful to the elderly and correctly towards my mother.

Susan B_43

It keeps me out of a nursing home. They are reliable. They have confident and friendly staff.

Harriet K

They have helped me with daily household tasks. They needed a little more training.

Gary "Grace" A

They assist me with whatever I need done around the house. They are really friendly and attentive to me.

Carol W_24

It really hasn't changed anything for me. I was doing it all before and I'm doing it now. I liked it better when they were coming to the house to give her care.

Rhetta H

You can tell it is more than just a job to them. The aides they have really care about my aunt. They are very responsive. They do what we ask them to do.

Denise S_12

My mom thinks that she doesn't need help so she gives the caregivers a hard time. The help is good when she allows them to help. They are very efficient in letting me know the schedule and letting me know if anyone is not available for a specific day. They also do a good job to find a substitute. It is very important that someone is there everyday.

Annie E_1

They were nice to me. The therapist would help with my boot and my walker because I hurt my ankle. They were okay but they didn't last long. They took my blood pressure and I liked my therapist.

Ann S_2

The agency can have better communication. I would like to see the consistency improved.

Phyllis C_10

I need them to help me get things done. Everyone is very friendly and thorough and they know their job.

Douglas D_5

They have helped Douglas the most by interacting with him. I would tell a friend that they are very helpful with situations concerning caregivers.

Sid J

They provide companionship. They help her to the toilet. They communicate with us. They really care.

Andrew "Andy" R

They are always on time and they give good care to my dad. I like the friendliness.

Anonymous_4717

They have provided competent and compassionate care to my mother when the rest of us couldn't. Their employees are reliable. They are very reachable.

Anonymous_4709

They are helpful by sending people that I need to help my husband. I like that they have provided me with good caregivers.

Wayne W_7

They give me a break. I like that they are consistent.

Selim U

They give a bath and change the sheets. I like the availability they provide.

Shirley K_9

The services made it so I didn't have to be there around the clock. My mother enjoyed the company and they were very professional.

Anonymous_1453

I have had them for a long time. I will continue to use her. My caregiver, Sylvia does a wonderful job cleaning my house and taking care of me.

Patricia W_21

The caregivers help us out a lot. They help with the client's needs and the household chores. If the caregiver can't come they always find someone to fill in.

Patricia “Pat” K

It certainly makes things easier. I am unable to shower by myself and they help me with that. I like my caregiver, she is reliable and does everything that I need her to do.

Shirley W_12

I couldn't do anything because of my foot. She was very thorough.

Marg M

It gives me a chance to get out of the house. They are professional and kind.

Geneva F_1

They have helped me a great deal. They help me with things I can't do since I can't bend. They usually do what they say they are going to do.

Jim S_25

They just drive me to stores and appointments. They are honest and on time always.

Leola S

She helped clean the kitchen. She cleaned the living room. She was very thorough.

Debbie S_13

Having them in my home and helping me out has provided me with some sanity and some rest from caring for my mom 24/7. During COVID I have had two caregivers and they are very consistent and I can tell that they really care for my mom.

Charles E_7

They shave me and give me a hair cut. They take me doctor's appointments.

Brenda E_2

My mom has automatic pill dispensers and that's really the only thing they do. Overall, they are poor in communication between the office and caregivers. There have been so much turnover in caregivers that they do not train them well.

Provider Response

Mr. S_2

They are there when we need them and they are reliable. The nurse we have is excellent and I would definitely recommend them.

Anonymous_4441

They make my father take a bath. I already have recommended them. They test their employees for COVID.

Lee O_1

They have always taken care of me if I need them to stay late or do something extra. They are really professional, they contact you if someone is late or not coming.

Carol N_6

They have helped him with showers and they do what he asks. They also cook for him. I like that I can call them and they can arrange my schedule on short notice.

Diane P_20

As long as it's the same person coming every week, Lillie is okay with that. She couldn't care less either way if someone is there. She is only there 3 hours a week so there's not much more she could be doing.

Judy M_13

They sit with him and feed him. They keep him company. I like the workers.

William C_16

Someone is here with him so he is getting his shower and not harassing people. They provide care all of the time except when COVID happened.

Geraldine "Geri" S

They cleaned very well and did everything I asked. They did everything I needed very well.

Terra W_1

They have really helped change my mom's attitude about the care she is getting. She loves them. I love their personality. Calling them to get help is never a bother. They make us feel like family.

Chris W_1

We have had a lot of different caregivers so it's been crazy. We have had to train the caregivers a little on what we specifically need. I like that they are very accommodating with our schedule.

Cherie S_2

The people they provided were awesome. They worked so hard to get us coverage.

Wanda G_2

She takes care of me. She fixes my meals and they keep things looking good. I have good people who come and take care of me. I really like Lily who helps me.

Bessie H

My caregiver cleans my floor, washes dishes, and folds my clothes. The one thing they always have is good people that stay in contact.

JRjr

The staff and caregivers from Right At Home provided excellent support to our family when our father required assistance. All RAH team members were unfailingly professional, punctual and courteous throughout. The assistance was tremendously helpful to our family

Gary H_13

I was very pleased. He was always very content and happy when I'd come home. He'd always tell them to come back. I really liked them. They were always on time. I would recommend them to anyone. I was so lucky to find you guys.

Elizabeth C_20

The caregivers keep an eye on him to keep him safe while we get some rest. This agency communicates well. They also have amazing caregivers.

Robert H_50

The caregivers drive me around, help me with my medications, and laugh at my jokes. I like that Right at Home has very confident and empathetic staff, they have good cooks, and they get along with my dogs.

Janice B_11

Right at Home makes my life better; even though I still have pain in some parts of my body. I like that the caregivers at Right at Home are good and come when they are supposed to. They do what I want them to do.

Leithauser

Right at Home is a wonderful company to work with. The office staff is friendly and helpful. The caregivers are attentive, responsible and friendly. We use the service for our 95 year old Father. They come at 10pm to 6 am to be with our Dad while the daughter staying with Dad can get a good night sleep.

Celeste

Before my mother needed hospice, we used Right at Home to supplement my mother’s care. Right at Home was a Godsend. Sometimes I didn’t give them much notice, but they would always try to schedule our favorite caregivers. I gave them four stars only because some of the caregivers were spectacular (self directed, helpful regarding house cleaning, helpful with preparing food, good conversationalists) while some seemed unsure of how to pass the time. However, they were always trustworthy and kind to my parents.

Sibling care

The service sits down with you and reviews what your needs are and how best to fulfill them. If you are specific they try very hard to provide specific help. That might mean the person that is best suited to the client, suggestions for what the client might be best served by. They are friendly and professional. They provide personal reviews on a notebook of each weeks events and details of the visit to the client, providing needed insight to the care and changing to provide better/more or less care. I was notified of any schedule or personnel changes and they were there when scheduled to be.

D White-Korth

Started with overnight care then expanded to days and they made sure my Mother had the caregivers she needed. I found the office staff great to work with and very caring. The caregivers arrived on time for their shifts and understood my Mother’s special needs as an Alzheimer’s patient.

Susan

I have hired Right at Home for my husband. They help with bathing and getting to appointments. The caregiver is very nice. We have only worked with one of the caregivers who is a man, and I like that. My husband needs physical help, and a man is stronger. I can call them anytime. If I need less time or more time they're really flexible.

Michael P

It got me out of the house for a while. It got me a couple of hours. They did take care of my mom and there were ups and downs, but mainly they were reliable.

Byron R

They are very helping in supporting the client and doing what we need. They are very flexible with the care.

Anonymous_3430

She helped me run errands and do housework. She was a very good companion. Beth was very good to me. She and I got along very well.

Jimmy H

It helps him a lot. The people who come by are really great at providing care for him.

Liz P_1

It eases my mind about his condition. They are punctual and arrive and ask questions when they are here.

Deanna K

Some had to be here during the daytime, and they were blended in with everything. I like how they were very good about emailing me invoices and my mom's schedule so I could know caregivers. They were friendly and notified me right away if caregivers could not come in on time. I felt like they respected me because they let me know things.

Leslee J

It gets my dad out of the house and I can get things done. I like that they have good care.

Emily T_2

I live 90 miles away, and my grandfather really needs someone to take care of him. I feel a lot better with them there. They are genuine people and caring. They do what they are supposed to do.

Latrice S

It's positive because my dad enjoys the caregiver coming by two days a week, and he looks forward to it. When she can't come, she will reschedule. He is really pleased, so I am pleased, too. I like how they are there for you. If anything comes up and the caregiver can't make it, they call me up and see if they can send someone else. Our caregiver has been really great.

Charles P_3

The impact has been decent. You can't overcome my personality. I don't talk to people, but I do like that they send a consistent caregiver. They're reliable.

Joseph T

It depends on the amount of time the person they have provided us with can be here. The rules are she can't be here if he isn't here. I lose time here in the house when she takes him to the appointments. When she is here, it's excellent. They are very easy to work with. The person they provide us with is excellent. I have only had a few problems when I needed to contact them to change a schedule or have different people come in when they couldn't be here.

Jim S_10

It takes a lot of work off of me, that's for sure. The lady is really cheerful, and I like her.

Ed J

They help the most by doing the things that I can no longer do such as getting the meals and light house work. I am getting my needs met, and I like my aide that they found me. They are most likely the best one that they have.

James C_11

They are here and do whatever he needs, which is very helpful. They started coming and helping out.

Delmer "Ray" C

I could not function without them. I like the care, and they are always there.

Bill B_11

They had someone checking on him, and that was helpful since I am out of state, and he was by himself. The caregivers were prompt, and they had good, quality caregivers that came.

Gerald "Jerry" B_1

They have helped me the most by being here and taking care of me the way she does. The caregiver also does my laundry. They treat me well, and I have good caregiver.

Clarence S

They could make sure that the quality of work is up to standards. They need better qualified workers.

BWright