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Right at Home St. Charles

3200 Crain Hwy, Waldorf, MD 20603

(301) 867-7073

Verified Partner

4.41

(114 reviews)

Offers Home Care

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Reviews of Right at Home St. Charles in Waldorf, Maryland

4.41

(114 reviews)

    Provider of Choice 2024Employer of Choice 2024
    Home Care Pulse Certified 2024

    Anonymous_1707922964

    5

    February 14, 2024

    I am a current client of this provider

    The most helpful has been her having someone there to help her in the bathroom so she does not fall. I like that they sent me a substitute and they have been great about that.

    Ronald W_5

    4

    February 14, 2024

    I am a current client of this provider

    They can continue to abstain quality caregivers. I like the care provider and it's all about the care provider who is caring for him is attentive and they get along well.

    Karen M_51

    2

    February 14, 2024

    I am a current client of this provider

    The service is not dependable. I have trouble getting them to respond.

    Simone M_1

    1

    February 7, 2024

    I am a current client of this provider

    We have trouble with caregivers showing up. They could improve communication and follow through better.

    James W_47

    4

    February 7, 2024

    I am a current client of this provider

    The provider has helped us out the most because one of the ladies that come in the morning makes sure that our breakfast is ready and that our medications are ready. She takes my blood pressure. I think they're very good and they do try. There's two people we have that are really trying. I think they're easy to talk to.

    Sandra W_27

    5

    February 7, 2024

    I am a current client of this provider

    He likes Brittnay and will do things that she asks of him. I like that they are on top of things. If Brittany is sick, they will let me know.

    Saint C

    3

    February 2, 2024

    I am a current client of this provider

    They need to be more transparent in their communication and provide the care that they say they provide in a timely manner. The communication and scheduling needs to be improved.

    Vermelle G

    5

    February 2, 2024

    I am a current client of this provider

    They have helped the most by taking care of my mother during the day. I like the quality of the caregivers.

    Richard N_16

    5

    January 25, 2024

    I am a current client of this provider

    There are some things that are not in their job description. They have done everything I have asked them to do, quickly and patiently.

    Provider Response

    Hi Richard N_16, Thank you for taking the time to leave us a review. We are happy to see that we are able to meet all your needs. Thank you again Richard N_16 your feedback is highly important to us and we strive to serve you better.

    Dianne D_4

    4

    January 23, 2024

    I am a current client of this provider

    They could make my life easier if they could come for longer time spans. I would recommend them because they are always there on time and do what they are supposed to do.

    Provider Response

    Hi Dianne_4, We appreciate your positive feedback. It makes us incredibly happy to see that we can meet all your needs. Your feedback is greatly important to us, and we strive to give you the best service always. Thank you again Dianne_4

    Elizabeth A_15

    5

    January 19, 2024

    I am a current client of this provider

    They have helped us the most by providing the caregivers. I would recommend them because most of the caregivers have been outstanding.

    Provider Response

    Hello Elizabeth A_15, Thank you for your kind words. We are overjoyed to find that you are very pleased with our services. We value your feedback very much and we will continue to work hard to constantly give you the best service possible.

    Anonymous_1704978551

    4

    January 11, 2024

    I am a current client of this provider

    One of our caregivers is great and would get a better rating, but the rest are newer and leave a little more room for improvement. They are adjusting to what he needs and requires. They are in the process of improving; I would like better communication when the caregiver will be late or not coming. Also, the caregivers are complete the hours are professional, and easily adaptable to new clients.

    Provider Response

    Hi there, thank you for leaving a review, we are very appreciative of your review as it helps us to improve our services. We are continuously working to improve our communication and we strive to serve you even better.

    Larry B_20

    5

    January 11, 2024

    I am a current client of this provider

    They do general housework. The aides are consistent and have been with me for 3 years.

    Christine K_7

    5

    January 4, 2024

    I am a current client of this provider

    Right at home has given me consistency, not only does she empower me to be able to do things that I couldn't do on my own, and she makes my house a home. I had a caregiver for a couple of months, and she went private, and she called out a couple of times, and they said that they wanted to try someone who was willing to work.

    James C_33

    4

    January 4, 2024

    I am a current client of this provider

    They help me make it to the next day, and I am totally dependent on them. They could improve with more consistency with the caretaker like if a lady gets sick, and she leaves, I would like to know when she is coming back instead of keep getting different ones. Change is hard for me.

    Provider Response

    Hello James C_33, Thank you for sharing your review with us. We apologize for the experience this far. We are working at addressing the issues you have to our attention. We are happy to be of service!

    Elmer Jefferson B

    3

    January 4, 2024

    I am a current client of this provider

    They make sure my caregiver comes out. The agency needs to call and keep its clients informed.

    Eugene G_3

    5

    January 3, 2024

    I am a current client of this provider

    By having the aids come in and help it's helped a lot, even my mom. The response time with the contacts has been very good. When I call, they pick up the phone right up. They also keep me up to date.

    Carol R_30

    4

    December 11, 2023

    I am a current client of this provider

    It is very helpful. I am happy with them. The most helpful has been the caregiver being here doing lots of different things during the day. I like that I am happy with who they have sent out.

    Stephanie W_6

    5

    December 11, 2023

    I am a current client of this provider

    She is very communicative with my sister and me, which is huge for us. I like that they were quick to fix an upsetting issue that came up.

    Michael M_72

    5

    December 11, 2023

    I am a current client of this provider

    I like that they help with cooking and washing me up. They clean my bathroom and making my bed. I like that they come to me.

    Anonymous_1702287154

    4

    December 11, 2023

    I am a current client of this provider

    They help the most by giving me some time. One thing I like about the agency is they make sure to give you services based on your schedule.

    Karen A_19

    5

    December 11, 2023

    I am a current client of this provider

    They have provided care. They are quick to respond.

    Debra B_8

    5

    December 6, 2023

    I am a current client of this provider

    They transported me to and from surgery. The quality of the service was good.

    Holly C_3

    5

    December 4, 2023

    I am a current client of this provider

    They have helped me get eyes on this person each day. I like the scheduling. They can accommodate last-minute changes.

    Margaret A_19

    5

    December 4, 2023

    I am a current client of this provider

    He is able to be at home with care where he wants to be. The staff is very personable, knowledgeable, and on time.

    Richard N_18

    5

    November 15, 2023

    I am a current client of this provider

    They help me cook and bring the groceries in. I like that they take you to exercise.

    Anonymous_7661

    3

    November 15, 2023

    I am a current client of this provider

    They could improve their communication and do the things they say they are going to do. I would like to see them improve their communication.

    Provider Response

    Hi there, thank you for leaving a review, we are very appreciative of your review as it helps us to improve our services. We are continuously working to improve our communication and we strive to serve you even better.

    Zulee V

    5

    November 7, 2023

    I am a current client of this provider

    They give me peace of mind when I go to work. They respond very quickly to me every time.

    Provider Response

    Hello Zulee, Thank you for sharing your review with us. We are happy to be of service!

    Denice S

    5

    November 7, 2023

    I am a current client of this provider

    They contact me to follow up like you are doing to make sure that I am happy and that my dad is happy and are willing to change the schedule to work around his schedule. I like the assistant that comes out, she is very tidy, helps my dad a lot, he is very happy, we are very happy and she cares for the patient.

    Jamie B_5

    4

    November 2, 2023

    I am a current client of this provider

    I am not sure that it has a big impact. I am not sure that the caregivers could have a greater impact. The caregivers have had a positive impact because I don't worry about the client's safety. I am able to go out and take care of errands or go to doctor's appointments. I like that they're pretty good about getting back to me, and they're pretty reliable.

    Edward B_14

    5

    November 2, 2023

    I am a current client of this provider

    The caregivers have been very helpful and very good. They are providing good caregivers who are dependable.

    Thomas T_9

    4

    October 20, 2023

    I am a current client of this provider

    He has to be turned every two hours, and they help him with bathing. They have had a lot of staff changes. My current caregiver is good, but I have had some experiences that were not so good.

    Provider Response

    Hi Thomas T_9, Thank you for sharing your review with us. we are very appreciative of your review and we apologize for the poor experiences you have had. We are continuously working to improve our services and we strive to serve you better.

    Gurlene P

    5

    October 20, 2023

    I am a current client of this provider

    He always needs someone there, and I work, so he really needs help. They do everything for him, like giving him his oxygen and medications.

    Provider Response

    Hello Gurlene P, Thank you for sharing your review with us. We are happy to be of service!

    Fernando M

    5

    October 9, 2023

    I am a current client of this provider

    I like their responsiveness. They have great customer service.

    Patricia L_18

    4

    October 5, 2023

    I am a current client of this provider

    They are good. A lot of times they send someone, and they are not really update with my husband's conditions on what they need to do.

    Damon D

    5

    October 3, 2023

    I am a current client of this provider

    The services help keep him on a schedule, which is great. I like that they have been consistent with the caretaker that they have been sending us recently.

    Anonymous_6991

    5

    October 3, 2023

    I am a current client of this provider

    They help with food preparations and shopping and things like that. I like the work performance.

    Anonymous_5723

    5

    September 20, 2023

    I am a current client of this provider

    They help me with my cleaning around the house. The person I have does an excellent job.

    Karen H_42

    5

    September 12, 2023

    I am a current client of this provider

    It's only been a few weeks. They're providing a wonderful service so far. I like the professional service that we're getting.

    Winston W

    3

    September 12, 2023

    I am a current client of this provider

    They need to be more consistent with the people they send. They need to send more professional people.

    Weldon J

    4

    September 8, 2023

    I am a current client of this provider

    They are very accommodating and easy to communicate with. I like my caregiver.

    Kathy F_16

    5

    September 5, 2023

    I am a current client of this provider

    The caregiver is very dedicated to my mother's care. The registered nurse visits my mother on quarterly bases to assess her health and recommend changes to her care base currents needs.

    Vicki B_15

    4

    September 5, 2023

    I am a current client of this provider

    It helps her a lot, in the past the turnover was really high so that was hurting. It's gotten better, I like the nurse that my mom has had for the last 6 months.

    Lisa G_34

    4

    August 24, 2023

    I am a current client of this provider

    The person they have coming here is great with him. The communication could be improved.

    Carmen E_3

    5

    August 15, 2023

    I am a current client of this provider

    They keep my mom calm and distracted, so she is not calling back to the hours and worried. They seem caring and that they take a lot of time and interest into who they hire and training them.

    Frances B_13

    4

    August 14, 2023

    I am a current client of this provider

    They help me by bringing me breakfast and they clean my wash. I like that they have been good to me, and they got me people to come.

    Ollie J

    5

    August 4, 2023

    I am a current client of this provider

    I couldn't make it without them. I like the caregivers that I have now.

    Provider Response

    Thank you Ollie J, for your review. It is a pleasure to be of service.

    Daniel L_6

    5

    August 4, 2023

    I am a current client of this provider

    I can't to do much, I get to direct my care. They always get done what I ask to get done. Their communication is very good with me.

    Ken C_5

    5

    August 3, 2023

    I am a current client of this provider

    They help my mom and provide companionship. We get the same person every time, and my mom is used to having the same person there.

    Cynthia "Cindy" C

    4

    August 2, 2023

    I am a current client of this provider

    I need them. I don't like the way they assign people, if someone calls in sick they don't have a backup.

    Anthony D_5

    5

    July 26, 2023

    I am a current client of this provider

    I can't do the things I can without them, like cleaning and laundry. The service that I get is good, and they always answer my calls when I call them.

    Delores C_4

    3

    July 24, 2023

    I am a current client of this provider

    They can make my life easier by doing a review on the patient, so the aid is more prepared when they come out. I'd recommend them more if they worked on getting better training.

    Dudley A

    4

    July 21, 2023

    I am a current client of this provider

    I can't think of anything they could do better. They are doing a good job. I enjoy when they come a lot. I am very happy with two caregivers that I have.

    James H_46

    5

    July 6, 2023

    I am a current client of this provider

    The agency has set up a great schedule for me, and the caregivers that are sent to us are really caring. I like this agency because of scheduling flexibility.

    Anonymous_7539

    4

    July 6, 2023

    I am a current client of this provider

    There are some aides that are good and some not so good. They could make sure that the aide is capable of doing the work.

    Wilhelmina M

    4

    July 5, 2023

    I am a current client of this provider

    It depends on the caregiver. We have only two good caregivers. I have a complaint on a caregiver named Stover. She did not have any gloves and she said I can't work without the gloves. We should have been told we needed to provide them for Right at Home. I don't like that she is uneducated because then she went and told people about us.

    Raleigh H

    5

    June 26, 2023

    I am a current client of this provider

    The services are helpful because it gives me a break from taking care of my father. I'd recommend them because our second caregiver is very cultured and she calls if she can't be on time. We have good communication with each other.

    Ruth R_23

    5

    June 26, 2023

    I am a current client of this provider

    She takes me to my doctor's appointments. They are a good company.

    Donna S_31

    5

    June 9, 2023

    I am a current client of this provider

    I have only had issues with a couple caregivers, but the rest are great. I get along well with the caregivers.

    Provider Response

    Hello Donna S_31, Thank you for sharing your review with us. We are happy to be of service!

    Vernon T_1

    5

    June 9, 2023

    I am a current client of this provider

    The caregiver that comes in and helps has made the experience positive. They all are really nice, polite, and cooperative with me.

    Provider Response

    Hello Vernon T_1, Thank you for sharing your review with us. We are happy to be of service!

    Anonymous_7371

    4

    May 8, 2023

    I am a current client of this provider

    He loves the caregiver that comes and she is really great from what I see when I'm there. She has only called out once and when she went on vacation she let me and the office know ahead of time, but they didn't have available back up in the appropriate time. He's been making progress. Making sure that they can have available backup when the nurse can't make it or if she calls out. They should make sure backup is available.

    Joel M_3

    5

    May 5, 2023

    I am a current client of this provider

    Because I am enjoying the caregiver's company. They talk to me, they help me with my daily activities. They help him with daily tasks, food prep, and keeping him company. What I like about this agency, he likes them because they are always here.

    Sherika M

    5

    May 2, 2023

    I am a current client of this provider

    My caregiver helps me by coming and cleaning, she gives me a shower, she takes me to the bathroom, she does everything. I would recommend Right at Home because they are great!

    Terry S_14

    4

    April 19, 2023

    I am a current client of this provider

    He talks to others than me that is helpful. He needs good conversation. What I don't like is there isn't always enough staff to send over.

    Provider Response

    Hello Terry S_14, Thank you for sharing your review with us. We appreciate your feedback and suggestions. We will work on it. Despite that, we are happy to be of service!

    Dorothy M_23

    3

    April 4, 2023

    I am a current client of this provider

    They could have a greater impact if they were more talkative. One thing I like about the services from them is that they come in and help you straighten up.

    Provider Response

    Hello Dorothy M_23, Thank you for sharing your review with us. We are happy to be of service!

    Mollie M_1

    4

    March 16, 2023

    I am a current client of this provider

    I wish we could have more days of care. I like that they have been reliable.

    Anonymous_5591

    4

    February 7, 2023

    I am a current client of this provider

    The people that come are really nice people. They do a little better with the scheduling.

    Frances W_6

    5

    February 1, 2023

    I am a current client of this provider

    It is needed and they started helping us immediately. They allow us to do things out of the house. They are dependable, thorough, skilled, and agreeable.

    Jane L_11

    5

    January 6, 2023

    I am a current client of this provider

    The caregivers give personal attention to him along with all the medical stuff that she helps with so it's very impactful in his life. I like the caregiver that I have now who is always on time and goes above and beyond so I'd recommend them for that.

    Cheryl M_20

    4

    January 6, 2023

    I am a current client of this provider

    They provided a consistent caregiver. I like that I have a steady caregiver and options for extended care.

    Provider Response

    Hello Cheryl M_20, Thank you for sharing your review with us. We are happy to be of service!

    John W_55

    5

    January 3, 2023

    I am a current client of this provider

    They are here when nobody else can be. I like the service and the home health aide.

    Penny C_2

    5

    December 12, 2022

    I am a current client of this provider

    They have to make sure the people are there when needed. I like their communication.

    Provider Response

    Hello Penny C_2, Thank you for sharing your review with us. We are happy to be of service!

    Rena B_1

    5

    December 7, 2022

    I am a current client of this provider

    They have been able to relieve me from helping him out at times. I like the individual that they have coming over to my home.

    Edith B_3

    5

    December 7, 2022

    I am a current client of this provider

    My caregiver helps me and does anything I need. I would like them to answer their phones or call me back.

    Provider Response

    Hello Edith B_3, Thank you for sharing your review with us. We are happy to be of service!

    Roxanne H_1

    4

    November 18, 2022

    I am a current client of this provider

    They give me a chance to do things that I need to do. I have been with them for eight years. They're just a good company,

    Provider Response

    Hello Roxanne H_1, Thank you for sharing your review with us. We are happy to be of service!

    Frederick K_1

    5

    November 2, 2022

    I am a current client of this provider

    My father is 94 years old and couldn't live on his own. I like that we were able to use a caretaker we had previously.

    Sheila W_3

    3

    November 2, 2022

    I am a current client of this provider

    They need to ensure that the caregiver has a current COVID-19 test. They need to send people who fit the criteria to take care of me.

    Carla W_2

    5

    October 11, 2022

    I am a current client of this provider

    The caregiver is very good. She takes very good care of my mom with her bath. Any little light work we ask her to do, she is never hesitant. My mom is very comfortable with her. I like that they're punctual. When I reached out to them, they got right back to me without hesitating. The process has been smooth the entire time.

    Darren H_1

    5

    October 6, 2022

    I am a current client of this provider

    They have helped the most by finding me people. I like the people.

    Provider Response

    Hello Darren H_1, Thank you for sharing your review with us. We are happy to be of service!

    Lessie G

    5

    October 3, 2022

    I am a current client of this provider

    They have sent us professional people. I like that they are always on time.

    Melvin J

    5

    September 26, 2022

    I am a current client of this provider

    They help me with household duties and helps me to shower. I like the caregivers.

    Gloria B_21

    4

    September 22, 2022

    I am a current client of this provider

    The caregiver does what David needs, it is appropriate. I like that they are always responsive.

    Provider Response

    Hello Gloria B_21, Thank you for sharing your review with us. We are happy to be of service!

    Gerald W_2

    5

    September 8, 2022

    I am a current client of this provider

    Depends on her mood but mostly it's really good. She is very attentive. I like that they are very vigilant about the caregivers they get. I have a really good caregiver.

    Provider Response

    Hello Gerald W_2, Thank you for sharing your review with us. We are happy to be of service!

    Michelle A_7

    5

    September 1, 2022

    I am a current client of this provider

    They are polite and respectful. They help with his quality of life. They are thorough and consistent. They return calls quickly.

    Cheryl J_4

    3

    September 1, 2022

    I am a current client of this provider

    If the caregiver calls out they have no backup. They never are consistent with backup. If someone is sick we are stuck alone for the day. That is the only problem they have. I wouldn't recommend them right now because they have a lot of things they need to work on staffing-wise. Other than that it is perfect. They just really need backup.

    Provider Response

    Hi Cheryl J_4, Thank you for taking the time to leave us a review. Your feedback is important to us and we rely on hearing from you to ensure we are doing a great job. As you have shared in your review, we apologize for our inability to provide a backup caregiver and for leaving you alone. We understand you're feeling disappointed about this situation and we sincerely want to make it better for you. Please know we would like to make it better for you. We do hope you will give us another opportunity to provide support to you. Thank you again, Cheryl J_4, for taking the time to share your review with us

    Jerry Z

    4

    August 18, 2022

    I am a past client of this provider

    They could have had a little more training for the caregivers on what to do. I like their caregivers.

    Provider Response

    Hi, Jerry Z Thank you for sharing your review with us. Your feedback is important to us and we rely on hearing from you to ensure we are giving you the best experience. Thank you again, Jerry Z, We are happy to be of service to you

    Lois J_2

    3

    August 9, 2022

    I am a current client of this provider

    The caregiver does what I tell her to do and then will sit on her phone. The help I got can't stay off her rear end and she is on her phone all day.

    Provider Response

    Hello Lois J_2, Thank you for sharing your review with us. We are happy to be of service!

    Erin H_6

    4

    August 1, 2022

    I am a current client of this provider

    It is more so that my father is being difficult. I like that they are consistent with scheduling.

    Mattie G

    5

    July 18, 2022

    I am a current client of this provider

    They take of the things that I cannot do. I like the way the caregiver takes care of my wife.

    Tracey B_1

    5

    July 7, 2022

    I am a current client of this provider

    The agency has helped the most by sending a caregiver that goes above and beyond. I'd tell a friend that I like the companionship from the caregiver that I have.

    Provider Response

    Hello Tracy B_1, Thank you for sharing your review with us. We are happy to be of service!

    Anna L_3

    4

    July 1, 2022

    I am a current client of this provider

    They have helped the most by being organized and helping her with that. They could improve the communication by texting.

    Kelsey K

    4

    June 17, 2022

    I am a current client of this provider

    The last time the nurse came I didn't authorize them to do that. they need to improve on communication.

    Provider Response

    Hello Kelsey K, Thank you for sharing your review with us. We apologize for the miscommunication. We will work at resolving this matter. We are happy to be of service!

    Latoria C

    5

    June 8, 2022

    I am a current client of this provider

    They help with transportation. I like the consistency in communication about people.

    Provider Response

    Hello Latoria C, Thank you for sharing your review with us. We are happy to be of service!

    Anonymous_6137

    5

    June 8, 2022

    I am a current client of this provider

    The experience has been made positive because the caregiver does a good job of being a companion. I like that they seem to be on top of things.

    Provider Response

    Hello Anonymous_6137, Thank you for sharing your review with us. We are happy to be of service!

    Pamela T_5

    5

    June 2, 2022

    I am a current client of this provider

    They have had easy communication and availability. I like the quality of the caregiver and their professionalism.

    Provider Response

    Hello Pamela T_5, Thank you for sharing your review with us. We are happy to be of service!

    Shailene B

    5

    May 6, 2022

    I am a current client of this provider

    She keeps me company and helps me get in and out of the shower. I like the person they sent.

    Provider Response

    Hello Shailene B, Thank you for sharing your review with us. We are happy to be of service!

    Mary B_122

    5

    May 2, 2022

    I am a past client of this provider

    The care with my parents was the reason we were able to keep my father at home. I'd recommend them because the caregiver and the others we interacted with were kind and caring.

    Provider Response

    Hello Mary B_122, Thank you for sharing your review with us. We are happy to be of service!

    Anonymous_5971

    5

    April 25, 2022

    I am a current client of this provider

    His daily life has improved because of the caregiver. They need more certified caregivers.

    Provider Response

    Hello Anonymous_5971, Thank you for sharing your review with us. We are happy to be of service!

    Philip A

    2

    April 25, 2022

    I am a current client of this provider

    We have been put in a situation where we thought we could rely on the situation. The client was left unchanged for way too many hours and way too many days. She ended up in the hospital several times with infections that could have very easily been prevented. The agency needs to improve staffing and the ability for people to show up. They could actually set expectations for the people that they send. It's very difficult to get someone in to do any of the normal tasks that normally my mother would complete.

    Provider Response

    Hello Philip A, Thank you for sharing your review with us. Your feedback is important to us and we are looking into the issues you have brought to our attention. We apologize for the experience thus far. Despite that, we are happy to be of service!

    Margarita H

    5

    April 25, 2022

    I am a current client of this provider

    There was a marked difference between the first caregiver and the current one. As far as the current one, she is very professional and dedicated. She seems to be a noble person. We have had two caregivers. The first did not seem qualified but the one we have now is good.

    Provider Response

    Hello Margarita H, Thank you for sharing your review with us. We are happy to be of service!

    Carol G_22

    4

    April 25, 2022

    I am a current client of this provider

    The caregivers do physical activities and occupational activities with him. They take him walking. I do not have any issues with them, they have been responsive to me.

    Provider Response

    Hello Carol G_22, Thank you for sharing your review with us. We are happy to be of service!

    Lawanda D

    5

    April 6, 2022

    I am a current client of this provider

    It has made it a lot easier for me mentally. The nurse is like family. The nurse they sent to me has been with my family for three years now. My brother loves her.

    Provider Response

    Hello Lawanda D, Thank you for sharing your review with us. We are happy to be of service!

    Anonymous_5905

    4

    April 4, 2022

    I am a past client of this provider

    They could have better training for customer service for the caregivers. The scheduler and the people on the phone are good.

    Provider Response

    Hello Anonymous_5905, Thank you for sharing your review with us. We are happy to be of service!

    Jeffrey G_1

    4

    March 2, 2022

    I am a current client of this provider

    They have helped my mother with what she needs done. They are reliable.

    Provider Response

    Hello Jeffrey G_1, Thank you for sharing your review with us. We are happy to be of service!

    Beth N_5

    5

    March 2, 2022

    I am a current client of this provider

    Our caregiver they provided is great. I like how everyone is just so helpful.

    Provider Response

    Hello Beth N_5, Thank you for sharing your review with us. We are happy to be of service!

    Donald B_17

    1

    February 5, 2022

    I am a current client of this provider

    I am very stressed all the time because I never know if someone is going to be here. I think the caregivers are underpaid and don't care enough to work hard.

    Provider Response

    Hello Donald B_17, Thank you for sharing your review with us. We apologize for the experience thus far. We are working hard at addressing this matter so as to avoid it in future. Despite that, we are happy to be of service!

    Marjorie L_3

    5

    January 17, 2022

    I am a current client of this provider

    They have taken care of my husband. The aides are nice and pleasant.

    Provider Response

    Hello Marjorie L_3, Thank you for sharing your review with us. We are happy to be of service!

    Anonymous_5650

    4

    January 4, 2022

    I am a past client of this provider

    I just needed a caregiver who could provide me care. You could schedule to have caregivers come, but the agency wasn't great at sending caregivers that were needed at the last minute.

    Provider Response

    Hello Anonymous_5650, Thank you for sharing your review with us. We apologize for the issues experienced and will work at addressing them. Despite that, we are happy to have been of service!

    Carl R_9

    4

    December 16, 2021

    I am a past client of this provider

    I liked them. The caregiver I had was great. She ended up going back to school so she couldn't service me anymore and because of the situation with my mom and my brother, they couldn't find a replacement for her. I didn't like the fact that they pulled out because of my mother. My brother is mentally ill and nobody wanted to deal with him. I lost the services because of my mother and my brother.

    Provider Response

    Hello Carl R_9, Thank you for sharing your review. We apologize for the issues that arose and are looking into addressing them. Despite that, we are happy to be of service!

    Rodger L_1

    5

    December 16, 2021

    I am a current client of this provider

    They provide good care. They pay attention to my needs and they are very responsive.

    Provider Response

    Hello Rodger L_1, Thank you for sharing your review with us. We are happy to be of service!

    Lakina H

    5

    December 7, 2021

    I am a current client of this provider

    The services brighten my mood. Their help gives me more confidence and they converse with me so I am not lonely. The agency matches me up with great caregivers according to my needs.

    Provider Response

    Hello Lakina H, Thank you for sharing your review with us. We are happy to be of service!

    Mary B_116

    5

    December 2, 2021

    I am a current client of this provider

    I like being able to go to work. I cannot be there 24/7 and having someone there is huge for me, I don't have to worry. I like that they have paired us up with a fantastic caregiver.

    Provider Response

    Hello Mary B_116, Thank you for sharing your review with us. We are happy to be of service!

    Tsegaye H

    4

    November 17, 2021

    I am a current client of this provider

    I can do stuff out of the house and do what I need to do to get done. I am comparing the quality because of the hourly rate is very high. We need someone to be there, if there is a no show there should be a replacement.

    Provider Response

    Hello Tsegaye H, Thank you for your review. We are working hard at addressing the caregiver replacement matter so as to avoid any inconvenineces. Despite that, We are happy to be of service!

    The Griesinger Family

    5

    April 18, 2015

    I am a current client of this provider

    Our parents were in need of caregivers to help them remain living in their hme. We hired Right at Home to provide them help with meals, housecleaning, physical care and exercise. The caregivers not only give our parents good care, but also frienship to our family and the secure feeling our parents are properly cared for.

    Provider Response

    Hello The Griesinger Family, Thank you for your review. We are happy to have been of service!

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    Services and Amenities of Right at Home St. Charles in Waldorf, Maryland

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    Types of care

    • Doctor Visit Companionship
    • Light Housekeeping
    • Transfer Assistance

    About Right at Home St. Charles in Waldorf, Maryland

    Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.

    Custom Care Plan

    We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.

    Caregiver Training and Care Supervision

    When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.

    Visit Website

    Map of Right at Home St. Charles

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    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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