Right at Home St. Charles

Offers Home Care

42 Reviews
Call (301) 867-7073
Right at Home St. Charles (301) 867-7073
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Reviews of Right at Home St. Charles

42 Reviews Write a review

Home Care Reviews for Right at Home St. Charles

April 25, 2022

By Margarita H

I am a current client of this provider

There was a marked difference between the first caregiver and the current one. As far as the current one, she is very professional and dedicated. She seems to be a noble person. We have had two caregivers. The first did not seem qualified but the one we have now is good.

April 25, 2022

By Carol G_22

I am a current client of this provider

The caregivers do physical activities and occupational activities with him. They take him walking. I do not have any issues with them, they have been responsive to me.

April 14, 2022

By Penny C_2

I am a current client of this provider

They take care of my father in law well. They make sure that someone is always here. I like that they're easy to work with and they stay on top of everything.

April 08, 2022

By Zulee V

I am a current client of this provider

They are helpful. My dad has dementia. We are working with my mom as well who has many appointments. They come so that I don't have to take time off. Every time I called they were available to me and answered any questions I had. We will love Miss Sonya forever.

April 06, 2022

By Lawanda D

I am a current client of this provider

It has made it a lot easier for me mentally. The nurse is like family. The nurse they sent to me has been with my family for three years now. My brother loves her.

April 04, 2022

By Anonymous_5905

I am a past client of this provider

They could have better training for customer service for the caregivers. The scheduler and the people on the phone are good.

April 04, 2022

By Terry S_14

I am a current client of this provider

They could be better trained in the company policy sheet, and they are not always following that or do not know what they should or should not do. They could make sure that they send trained caregivers.

March 16, 2022

By Gloria B_21

I am a current client of this provider

My husband is so used to calling me, he doesn't call on the aid, so I jump in. I leave sometimes to run errands, so I have me time, and David leans on the aide more. I like that they are able to match the needs of my husband. When they first started, they sent women that couldn't lift him. Now they found someone able to lift.

March 16, 2022

By Anna Y

I am a current client of this provider

There are certain days I go to work, so Right at Home has worked with me to help provide a home health aide for the days I am not here. The home health aide from Right at Home who assists my mother is personal, compassionate, and appears concerned and dedicated to helping my mother.

March 02, 2022

By Gerald W_2

I am a current client of this provider

It's helped greatly. I'm able to get out and shop. So far they've been very good and have sent good quality people.

March 02, 2022

By Darren H_1

I am a current client of this provider

It allows me the freedom to go to work. It maintains her quality of life. So far, with the exception of one hiccup, they've been on time. My mom really likes the caregiver that's been out. She hasn't had any issues while they've been taking care of her.

March 02, 2022

By Jeffrey G_1

I am a current client of this provider

They have helped my mother with what she needs done. They are reliable.

March 02, 2022

By Beth N_5

I am a current client of this provider

Our caregiver they provided is great. I like how everyone is just so helpful.

March 01, 2022

By Norma M_15

I am a current client of this provider

I don't even need to be around, they take care of everything! They are reliable, very compassionate, they show empathy to us.

February 16, 2022

By Gurlene P

I am a current client of this provider

She's always here when I have to go out for an appointment. The home health aide that we have is always on time and does everything my loved one needs.

February 04, 2022

By Donald B_17

I am a current client of this provider

I am very stressed all the time because I never know if someone is going to be here. I think the caregivers are underpaid and don't care enough to work hard.

February 04, 2022

By Christine K_7

I am a current client of this provider

My caregiver is able to help me with everything. She helps me physically, and can also help keep me organized. I like how they were able to match my caregiver and I so well.

February 01, 2022

By Larry B_20

I am a current client of this provider

Alexis and Shevel do a great job. They always meet my daily needs. I think that they could improve the scheduling, sometimes they don't let you know you have a caregiver until very late.

February 01, 2022

By Lois J_2

I am a current client of this provider

She takes me for walks. She makes me get up and walk and motivates me to do things to get stronger. This particular person they send out is excellent. I would recommend her highly.

February 01, 2022

By Anonymous_5723

I am a current client of this provider

They can make my life easier by giving more hours to the caregivers. They are okay.

January 17, 2022

By Marjorie L_3

I am a current client of this provider

They have taken care of my husband. The aides are nice and pleasant.

January 03, 2022

By Kathy F_16

I am a current client of this provider

She is willing to do things that my mom asks her. She will even change a light bulb or lamp shade too. It gives me peace of mind. The current caregiver is excellent. She just started. Before that, we had 3 different caregivers for a client who has dementia. That was hard for her to be comfortable.

January 03, 2022

By Anonymous_5650

I am a past client of this provider

I just needed a caregiver who could provide me care. You could schedule to have caregivers come, but the agency wasn't great at sending caregivers that were needed at the last minute.

January 03, 2022

By Tracey B_1

I am a current client of this provider

The caregivers that are not a good fit need to know how to deal with memory care clients. They need to shadow someone. They need to disengage the client when things escalate and then come back and try again. They need to work on training their caregivers better. They sent me a young person that needed a lot of training.

December 16, 2021

By Carl R_9

I am a past client of this provider

I liked them. The caregiver I had was great. She ended up going back to school so she couldn't service me anymore and because of the situation with my mom and my brother, they couldn't find a replacement for her. I didn't like the fact that they pulled out because of my mother. My brother is mentally ill and nobody wanted to deal with him. I lost the services because of my mother and my brother.

December 16, 2021

By Dorothy M_23

I am a current client of this provider

They're willing to help and have friendly personalities. I like the people that they've sent to me so far. If I didn't like someone, they would change them.

Provider Response

Hello Dorothy M_23, Thank you for sharing your review with us. We are happy to be of service!

December 16, 2021

By Rodger L_1

I am a current client of this provider

They provide good care. They pay attention to my needs and they are very responsive.

Provider Response

Hello Rodger L_1, Thank you for sharing your review with us. We are happy to be of service!

December 07, 2021

By Lakina H

I am a current client of this provider

The services brighten my mood. Their help gives me more confidence and they converse with me so I am not lonely. The agency matches me up with great caregivers according to my needs.

Provider Response

Hello Lakina H, Thank you for sharing your review with us. We are happy to be of service!

December 01, 2021

By Roxanna E

I am a current client of this provider

One caregiver in the beginning was very good but then she moved on, and we had to go through many to find another good one. I have had some rough times with them, but right now the caregiver is doing very well.

Provider Response

Hello Roxanna E, Thank you for sharing your review with us. We apologize for the teething issues at the beginning of the service. Despite that, We are happy to be of service!

December 01, 2021

By Mary B_116

I am a current client of this provider

I like being able to go to work. I cannot be there 24/7 and having someone there is huge for me, I don't have to worry. I like that they have paired us up with a fantastic caregiver.

Provider Response

Hello Mary B_116, Thank you for sharing your review with us. We are happy to be of service!

December 01, 2021

By Cheryl M_20

I am a current client of this provider

One thing that they have done to make my experience positive is helping me to find permanent caregivers. One thing that I like about this agency is that they can have fill ins when needed ,which I didn't have before.

Provider Response

Hello Cheryl M_20, Thank you for sharing your review with us. We are happy to be of service!

November 16, 2021

By Tsegaye H

I am a current client of this provider

I can do stuff out of the house and do what I need to do to get done. I am comparing the quality because of the hourly rate is very high. We need someone to be there, if there is a no show there should be a replacement.

January 19, 2016

By daughterhelpingmmom

I am a past client of this provider

Right Home seemed like a good fit however they did not provide services as requested. In 3 months had over 4 providers, no one could come when it rained and there was no backup in y area (Chesapeake Beach). I had to aid one the ladies that came to house. Lacked in the scheduling department, had to call to remind to send someone. Office staff a little confusing because 2 of the girls have the same name. Staff showed up on the wrong days and I would send them a calendar at 4 weeks at a time. I did have a WONDERFUL employee however she quit the company after less then a month. That shows me they don't keep the good ones. Office staff not very concerned with you needs and often very curt.

April 18, 2015

By The Griesinger Family

I am a current client of this provider

Our parents were in need of caregivers to help them remain living in their hme. We hired Right at Home to provide them help with meals, housecleaning, physical care and exercise. The caregivers not only give our parents good care, but also frienship to our family and the secure feeling our parents are properly cared for.
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About Right at Home St. Charles

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

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