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Right at Home of Fox Valley

133 S Batavia Ave., Batavia, IL 60510

(630) 716-9155

Verified Partner

4.3

(67 reviews)

Offers Home Care
Top rated on Caring.com

2019, 2020

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Reviews of Right at Home of Fox Valley in Batavia, Illinois

4.3

(67 reviews)

    Top rated on Caring.com

    2019, 2020

    Provider of Choice 2024Employer of Choice 2024
    Home Care Pulse Certified 2024

    Lisa G_36

    5

    January 10, 2024

    I am a current client of this provider

    My mom likes her. She knows what to do. We love my mom's caregiver. She has saved our life and sanity.

    Anonymous_7672

    3

    November 6, 2023

    I am a current client of this provider

    They have allowed me to communicate well with them. They could be more consistent.

    Anonymous_7622

    3

    October 6, 2023

    I am a current client of this provider

    They could be consistent with the caregiver. I've had to cancel a few times, and you could tell they were not happy about that, and they ended up charging me for that for not canceling on time, and they keep the money for the company and don't give them the caregivers which is not fair or right.

    Provider Response

    Thank you for your honest feedback, Anonymous_7622. We're sorry to hear that Right at Home wasn't able to meet your expectations and understand how you feel. We value the trust of our clients and appreciate your taking the time to review us. It's important for us that all of our caregivers and clients know what to expect from each other, so consistency in scheduling is a priority for us. We recognize that last minute cancellations require flexibility from both sides, which is why we do have a cancellation policy in place, but we also strive for reasonable fairness when it comes to this process. Let me explain how we attempt to do this. First, we look for and offer a replacement shift to caregiver during the week of a last minute cancellation so caregiver will not lose money in their weekly paycheck and we won't have to charge client. Second, we honor caregiver request to be reassigned after numerous instances of last minute cancellations with same client. Repeated uncertainty of this nature can cause a caregiver with a limited income anxiety and we sincerely care about their work/life balance. Third, in over 20 years of business, our policy is to not immediately invoke the contractual fee for last minute cancellations but only do so when a chronic pattern develops. The full time office staff (who are experienced former caregivers) often go out to cover shifts themselves to reduce turnover for the client after a caregiver asks for a more reliable assignment until a suitable and consistent replacement is located and rescheduled. We really do want every experience with Right at Home to be positive and can't thank you enough for giving us this valuable feedback.

    Robert "Bob" N_1

    4

    September 9, 2023

    I am a current client of this provider

    They are here on time most of the time. The person I have now is fine. I like that they seem to care about the patient.

    Rhonda N_2

    4

    July 10, 2023

    I am a current client of this provider

    It helps a lot. They need to improve the communication with the caregiver at home, in my case me.

    Paul R_23

    5

    May 5, 2023

    I am a current client of this provider

    The provider has helped me the most by working with my mom and making it very positive. The agency could improve the consistency of the caregivers.

    Provider Response

    Thank you so much for the wonderful review, Paul! We are delighted to hear that our home care service was able to make such a positive experience for your Mom. We strive to provide consistent care as part of our commitment to excellence and we appreciate your thoughtful feedback about where we can improve. Hopefully, the new staff member that started June 17th will shore up Saturday and Sunday to provide same consistency as weekdays.

    Geri S

    5

    February 7, 2023

    I am a current client of this provider

    I am not able to take care of myself and the service has been great. I would like them to be all my home care girls. I like that Paulina and I get along very well.

    Provider Response

    Geri thank you for your 5 star rating and wonderful review of our team! We are so pleased to see that Paulina has been a great fit for you. It is always so valuable when we get the match just right – we understand how difficult it can be to welcome new people into your home. We take this responsibility very seriously and honor your trust in us. We look forward to continuing to support you as needs evolve and appreciate the high praise. Your satisfaction with our care is at the top of our list of priorities. Thank you again for choosing Right at Home!

    Patricia T_10

    5

    March 17, 2022

    I am a current client of this provider

    They have been very helpful to me. I like the ladies, they have been very helpful.

    Provider Response

    Thank you for taking the time to leave Right at Home such a kind review. We are so happy to hear that the direct care staff are helpful with daily activities. Please don't hesitate to call if you ever have any concerns going forward.

    Harry P_2

    5

    March 8, 2022

    I am a current client of this provider

    It gives the client the opportunity to do the exercises every day that he should do. And it has given me time to get ahead on chores. I like the agency because they are knowledgeable, and they try to learn.

    Provider Response

    “Wow! I’m blown away by your kind review. It made our day here at Right at Home. Will pass it along to the staff member that visits you weekly. Again we sll appreciate you taking the time to share your experience.

    Phillip L

    5

    December 3, 2021

    I am a current client of this provider

    It all comes to the girls,. They are very aware of my father-in-law's problem. They are gentle and kind and helpful to him. I like the girls that come here. The people that they send are good at what they do.

    Anonymous_5388

    5

    November 3, 2021

    I am a current client of this provider

    Without their service it would be tough, it gives me more ease of mind. They need to be more timely with communication.

    Kim C_6

    4

    November 3, 2021

    I am a current client of this provider

    The caregiver is consistent. They have been very easy to deal with on my end. I know that they are short-staffed, so at times they can't always get me caregivers.

    Robert B_61

    5

    October 6, 2021

    I am a past client of this provider

    I like that they are very reliable. I would tell a friend that they match the caregivers very well.

    Anonymous_5090

    4

    August 23, 2021

    I am a current client of this provider

    They help in the shower. The scheduling is very convoluted.

    Ann M_3

    5

    August 12, 2021

    I am a current client of this provider

    I don't have to worry about her when they are around. They have been very good to her. They have outstanding caregivers.

    John S_83

    4

    July 23, 2021

    I am a past client of this provider

    They seem to have quite a turnover of people who were coming here. They need to try to find someone who would be more regular. They could reinstate the service for us.

    Frank L_9

    5

    July 9, 2021

    I am a current client of this provider

    It helps me a lot with my dad and providing the care he needs. I like the quality of the people and the staff.

    June L_4

    5

    April 20, 2021

    I am a current client of this provider

    I was unable to be there for my mom and they were able to be there for her. I like the personable care. They have a genuine concern for my mom.

    Marchisness **Marge G

    5

    April 8, 2021

    I am a past client of this provider

    The services were helpful because they were able to help me transfer. I would recommend them because they had good care.

    Gary F_6

    4

    March 9, 2021

    I am a past client of this provider

    When I first reached out, they called back quick. It was a smooth process. Their service was very professional.

    Lillian K_1

    4

    February 25, 2021

    I am a current client of this provider

    They provide a caregiver who does light housework. I haven't used the kind of care that I'm getting here for very long. I'm not fully aware of what my caregivers can do. It would be nice to have a list of things they don't do.

    Marge T

    5

    February 5, 2021

    I am a current client of this provider

    They are sort of at our beck and call. We haven't needed them too often so far, but we will use them for rides or to pick up medicine. They answer my calls right away, and if I need something they will help me. Tanya is right here and will help me when I need it.

    Theodore S_4

    5

    January 26, 2021

    I am a current client of this provider

    It helps me get a little break. It gives me time to myself knowing someone is with them. I like the lady I talked to set up the schedule and some of the caregivers.

    Donald S_18

    5

    January 8, 2021

    I am a current client of this provider

    She explains things to him and double checks him. She was consistent, she was here and did her job.

    Anonymous_4327

    4

    December 18, 2020

    I am a past client of this provider

    They got everything done that needed to be done the one time they came. The first time I tried to schedule them, I had a grocery delivery schedule, and I later found out they had scheduled someone for five hours later.

    Debra (

    5

    December 9, 2020

    I am a current client of this provider

    They have confidence in what they day. They do not say something and believe that it will not happen, that really stands out. I have a couple different services that come into my house. With this Covid it is hard to get certain people at certain hours of the day, and this agency has been very consistent with getting people and have been reliable with the staff. With the care level, it is kind of a mission for them.

    Janet B_9

    2

    December 8, 2020

    I am a past client of this provider

    They should have better trained people. There's no reason that I should have to show them how to put the liner in the diaper. Sometimes someone would come an hour late and disappear after an hour. They were very inconsistent. There needs to be some consistency with what my wife needs.

    Provider Response

    Thank you for providing feedback and letting us know about this issue. After reading your feedback, we went back and checked the reviews from other customers and examined the personnel files of the last 3 employees who were assigned. This included a review of their training records and skill gap analysis. In addition, we talked to the care coordinator who went out and mentored the last caregiver at your home to get to the root cause of the issue(s) you described. We also looked back at our scheduling system for the last few weeks of service and examined the extent that Covid 19 issues affected our ability to cover some shifts and found we did work some partial shifts in the 7 day per week schedule. We at Right at Home apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority.

    Janice B_12

    4

    November 24, 2020

    I am a current client of this provider

    They could communicate a little bit better with us. They send caregivers who can't speak clearly and they keep sending caregivers who are afraid of dogs.

    Sally S_2

    4

    November 19, 2020

    I am a current client of this provider

    They bring me meals and they do the laundry. They need to get caregivers to the right place.

    Anonymous_1777

    5

    October 9, 2020

    I am a current client of this provider

    They are always pleasant people. We have used them for a long time and have never had a problem.

    Judy Y

    4

    February 11, 2020

    I am a current client of this provider

    I haven't had any problems with them. I only need someone once a week. Everything is okay, but they've only been here a couple times. They've only been here twice after I've been hospitalized.

    William B_6

    2

    December 21, 2019

    I am a current client of this provider

    With better communication, I could make a schedule. They need to communicate with me more. They ask me what I want, and I end up doing it their way.

    Provider Response

    So sorry for any confusion. The caregivers look forward to coming for the half day visit with you each week. I checked the records and found 2 or your regulars had left the organization. We truly apologize for the disruption to your schedule when a new caregiver was brought on board.

    Donald T_14

    5

    December 17, 2019

    I am a current client of this provider

    It is hard to have someone else in the house, even though she does help me. This is just my personal opinion. I like the way they treat my husband. He is not always a happy person, so that is the number one thing.

    Anonymous_2982

    1

    December 11, 2019

    I am a past client of this provider

    It made me anxious and unhappy because I was constantly worried about who was coming to my house. They had a problem getting people to come to work. I'd like them to improve everything, but the scheduling was horrendous.

    Provider Response

    We sincerely apologize for the changes in personnel covering the daily schedule at your home and understand how unsettling the turnover is and it's a disruption to your routine. We have redoubled our efforts to increase staffing in your area with the goal of preventing any recurrence of this type of issue.

    Carol M_23

    3

    November 19, 2019

    I am a current client of this provider

    It takes getting used to. They have been excellent. I think we've gotten along well and I don't think there is anything that can cure me, but they take good care of me.

    Suzy R

    5

    November 16, 2019

    I am a current client of this provider

    They're able to keep her in her home. They have been very responsive to my mother's needs, which change.

    Patricia H_16

    5

    November 12, 2019

    I am a current client of this provider

    I went through a couple. The one I have now just comes in and does what I need, and it works out really well. The hours are convenient.

    Keith C_3

    4

    October 29, 2019

    I am a past client of this provider

    I needed help because I am a paraplegic. I needed help getting out of bed and into the bathroom. They could have been doing other things while I was in the bathroom. They could have improved their ambition level.

    Anonymous_2591

    4

    October 9, 2019

    I am a current client of this provider

    They have just done exercises with me. I would like them to just have the same person come every time. They have sent three or four people within weeks. That was right after having a great caregiver.

    Mike G_8

    4

    September 27, 2019

    I am a current client of this provider

    They have done well at taking care of my husband because they are supposed to do the dishes and laundry. They have completed that. I don't think they have enough workers, so if someone has to cancel, they have trouble trying to find someone to fill in.

    Cathy

    4

    August 24, 2019

    I am a current client of this provider

    My mother has a caregiver from Right at Home of Fox Valley. They hand the medication to her, feed her breakfast and lunch while I'm at work, and do light housekeeping. We started out with a really good aide, the next one was pretty good, and the third is still very new. They've been pretty good for the most part.

    Mike G_7

    4

    August 24, 2019

    I am a current client of this provider

    Everyone is cheerful and takes care of what they have to do.

    RobertB

    5

    July 18, 2019

    I am a current client of this provider

    My father just needs company, and he likes it when they take him on outings. When we called them, they came the next day. When they've had to adjust the schedule, they are easy to work with. The caregivers that we've had have been good, and my dad has gotten along with them well.

    Irvin H

    4

    June 11, 2019

    I am a current client of this provider

    The girls that come, once we have had them a few times, they are really good. They help and pitch in. For a while, we had a different person every time. That is difficult because they don't know what to do. Lately they have been doing better, but I never quite know who they are going to send. Lately they have settled on somebody.

    JamesB

    3

    May 20, 2019

    I am a current client of this provider

    They do housecleaning, make sure the closets are cleaned, and do things outside. They could do the flowerbeds. I would like to have more outside work done.

    Barb H_1

    3

    May 20, 2019

    I am a past client of this provider

    I think they could have done more physical therapy for me, and showed up on time. The caregivers were late all the time and came at different times.

    Patricia F_4

    5

    April 25, 2019

    I am a current client of this provider

    My dad and mom live independently and Right at Home breaks up the monotony. We have a great caregiver. They are responsive when we call and are accommodating when we have to cancel.

    Kathi K

    5

    March 13, 2019

    I am a past client of this provider

    My wife was suffering from late stages of Dementia, and she couldn't speak or feed herself. Tonya was my go to person so I could get a break periodically. I think my wife lived several more months than we could possibly expected because of Tonya, and it helped me a lot. The person we had supporting us was fantastic. She was unbelievably good, and I can't say enough about her.

    Barb S_6

    5

    February 6, 2019

    I am a current client of this provider

    I don't have to do the chores anymore when they are here. They could be more reasonable with me. I love my caregiver.

    Martha H_1

    5

    January 23, 2019

    I am a current client of this provider

    She has freed me and allowed me to work and go about my day knowing that my dad is being cared for. I have recommended them to a lot of people. The caregiver is excellent.

    Lesta C

    1

    January 16, 2019

    I am a past client of this provider

    It made me more stressed out. I gave them two chances. They don't have support. Most of the caregivers are newly hired.

    Provider Response

    We are very sorry to have added to your stress. A staff member could go at the original time setup, but when the visit was changed to meals at a different time of the day, we just didn't have anyone in the Woodstock area available. Again I am very sorry we were unable to meet your needs. Kind Regards, Kathy Wetters, President, Right at Home of Fox Valley

    Carol W_8

    5

    December 4, 2018

    I am a current client of this provider

    They do anything that I ask them. They are excellent. They are very attentive and helpful.

    Lois R_9

    5

    November 14, 2018

    I am a current client of this provider

    All the caregivers are small women. They aren't very muscular, so they can't lift her and transfer her. All the caregivers that we have had have been very nice.

    M. Bork

    5

    October 17, 2018

    Other

    I have to give a "shout out" to the owner and staff at Right At Home, located in Batavia, IL. I am a local care manager that recently was dealing with a very intense, high acuity case, requiring short shifts of care in an emergency situation. Kathy was wonderful to work with. She didn't hesitate to jump in and help, quickly staffed the requested hours, which no other agency was able to staff, on a Friday at 4pm! The staff supported the family and provided care for the patient in a was that was gentle, supportive and accepting. I can't thank them enough, job well done!

    Maria M_1

    5

    October 5, 2018

    I am a past client of this provider

    When I needed to go off somewhere, I knew I wasn't leaving my mom alone. They were always there to help me and they were cheerful people.

    Pamela D_6

    5

    October 2, 2018

    I am a past client of this provider

    They didn't have to be told what to do. When they came in, they knew what to do. They played games with him. They were the best of everybody we had. The people were really, really nice.

    Mary Ann M_1

    5

    September 11, 2018

    I am a current client of this provider

    I am dependent of someone to help me get out of bed and into the toilet. If I didn't have someone I would be in trouble. I would recommend them because they always make an effort to make sure that I have consistent coverage.

    Judith H

    4

    May 4, 2018

    I am a current client of this provider

    They are very kind and attentive people. They really care about their work and the people they take care of. They get the work done around the house. I smashed my femur and I am not able to bend my leg, so they do the vacuuming.

    Sue R

    5

    April 4, 2018

    I am a current client of this provider

    I am very likely to recommend them because they are very accessible by showing up on time and being able to work with my schedule. They have made my life better by adjusting to my schedule needs and by being here when I need them.

    Joellen Z

    5

    April 4, 2018

    I am a current client of this provider

    The people that we have here are always nice, friendly, and very helpful. The caregiver that came in the beginning knew exactly what to do, and I didn't have to worry about her. The service is helpful to me because I can get a three hour break from caregiving.

    Harriet M

    5

    January 10, 2018

    I am a current client of this provider

    The people who come from Right at Home to help me are excellent with what they do with me. I have only one leg and any time I move, I have to be in a wheelchair. That is hard for them and they are gracious with that. The thing that is the most help is moving me in the wheelchair when I need to be moved.

    Nancy S

    4

    January 10, 2018

    I am a past client of this provider

    I called them and the next day they had someone come out to help. They are very responsive. They gave her a bath and changed her diaper.

    Dean L_1

    5

    November 3, 2017

    I am a current client of this provider

    Right at Home is compassionate, punctual, efficient, honest, and hardworking. They really care about what they are doing. I feel that my husband is just getting the best care at home that he could.

    Linda W_7

    5

    November 2, 2017

    I am a current client of this provider

    My caregiver is trained well, systematic, and wonderful at making suggestions. Right at Home makes my life easier by taking the burden off my spouse for doing everything for me in the afternoon and evenings, such as getting dressed and showering.

    Anonymous_1035

    4

    October 4, 2017

    I am a current client of this provider

    Right at Home is a good company to hire because they are good about paying attention to detail regarding scheduling. There has only been one time that there was an error. The staff is very good. The services have made my life easier because I feel like the client is in good hands when I leave.

    SandyDiana

    5

    July 1, 2015

    I am a past client of this provider

    I can't say enough good things about Right At Home. My Mom has severe Parkinson's and needed immediate care. Each and every caregiver we used was fantastic!! All the girls were professional, courteous and friendly and genuinely cared for my Mom as if she were their own. They never let us down. I highly recommend Right At Home in Batavia/ Naperville. Erica and Kathy are wonderful to work with.

    Cary4

    4

    May 18, 2015

    I am a current client of this provider

    Somebody comes out once a week, four hours at a time from Right at Home. They just come and pick up my mom and sometimes get her hair done. They also go for dinner and shopping -- very nice. The same lady comes every week, and overall I am happy with them. Scheduling is fine, and they charge me on my credit card, which is very easy that way.

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    About Right at Home of Fox Valley in Batavia, Illinois

    Right At Home provides supportive home care to elderly and disabled adults in the Fox Valley area. Caregivers are employees of this full service agency and carefully screened, insured,bonded,trained and closely supervised. Each caregiver works from a detailed custom care plan agreed upon in advance. Our goal is to improve the quality of life for those we serve. Maintaining your independence is an option!

    Right At Home of Fox Valley Caregivers

    Caregiver Skills Include:

    Ethics, Patient Transfers, Stress Management, Grief Issues, Family Communication, Transition Issues, Communicating with Dementia Patients,

    Caregivers are employed, bonded and insured: Yes
    Caregivers available 24 hours a day: Yes

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    Map of Right at Home of Fox Valley

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