Right at Home of Fox Valley

Offers Home Care

56 Reviews
Call (630) 716-9155
Right at Home of Fox Valley (630) 716-9155
Hcp cert

Reviews of Right at Home of Fox Valley

56 Reviews Write a review

Home Care Reviews for Right at Home of Fox Valley

February 25, 2021

By Lillian K_1

I am a current client of this provider

They provide a caregiver who does light housework. I haven't used the kind of care that I'm getting here for very long. I'm not fully aware of what my caregivers can do. It would be nice to have a list of things they don't do.

February 05, 2021

By Marge T

I am a current client of this provider

They are sort of at our beck and call. We haven't needed them too often so far, but we will use them for rides or to pick up medicine. They answer my calls right away, and if I need something they will help me. Tanya is right here and will help me when I need it.

January 26, 2021

By Theodore S_4

I am a current client of this provider

It helps me get a little break. It gives me time to myself knowing someone is with them. I like the lady I talked to set up the schedule and some of the caregivers.

January 08, 2021

By Donald S_18

I am a current client of this provider

She explains things to him and double checks him. She was consistent, she was here and did her job.

December 18, 2020

By Anonymous_4327

I am a past client of this provider

They got everything done that needed to be done the one time they came. The first time I tried to schedule them, I had a grocery delivery schedule, and I later found out they had scheduled someone for five hours later.

December 08, 2020

By Debra (

I am a current client of this provider

They have confidence in what they day. They do not say something and believe that it will not happen, that really stands out. I have a couple different services that come into my house. With this Covid it is hard to get certain people at certain hours of the day, and this agency has been very consistent with getting people and have been reliable with the staff. With the care level, it is kind of a mission for them.

December 08, 2020

By Janet B_9

I am a past client of this provider

They should have better trained people. There's no reason that I should have to show them how to put the liner in the diaper. Sometimes someone would come an hour late and disappear after an hour. They were very inconsistent. There needs to be some consistency with what my wife needs.

Provider Response

Thank you for providing feedback and letting us know about this issue. After reading your feedback, we went back and checked the reviews from other customers and examined the personnel files of the last 3 employees who were assigned. This included a review of their training records and skill gap analysis. In addition, we talked to the care coordinator who went out and mentored the last caregiver at your home to get to the root cause of the issue(s) you described. We also looked back at our scheduling system for the last few weeks of service and examined the extent that Covid 19 issues affected our ability to cover some shifts and found we did work some partial shifts in the 7 day per week schedule. We at Right at Home apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority.

November 24, 2020

By Janice B_12

I am a current client of this provider

They could communicate a little bit better with us. They send caregivers who can't speak clearly and they keep sending caregivers who are afraid of dogs.

November 19, 2020

By Sally S_2

I am a current client of this provider

They bring me meals and they do the laundry. They need to get caregivers to the right place.

October 09, 2020

By Anonymous_1777

I am a current client of this provider

They are always pleasant people. We have used them for a long time and have never had a problem.

March 09, 2020

By Kim C_6

I am a current client of this provider

It has helped me more than hers and relieves the stress for me knowing she is taken care of. They are a great company to work with, they fit our needs.

February 10, 2020

By Judy Y

I am a current client of this provider

I haven't had any problems with them. I only need someone once a week. Everything is okay, but they've only been here a couple times. They've only been here twice after I've been hospitalized.

December 20, 2019

By William B_6

I am a current client of this provider

With better communication, I could make a schedule. They need to communicate with me more. They ask me what I want, and I end up doing it their way.

Provider Response

So sorry for any confusion. The caregivers look forward to coming for the half day visit with you each week. I checked the records and found 2 or your regulars had left the organization. We truly apologize for the disruption to your schedule when a new caregiver was brought on board.

December 16, 2019

By Donald T_14

I am a current client of this provider

It is hard to have someone else in the house, even though she does help me. This is just my personal opinion. I like the way they treat my husband. He is not always a happy person, so that is the number one thing.

December 11, 2019

By Anonymous_2982

I am a past client of this provider

It made me anxious and unhappy because I was constantly worried about who was coming to my house. They had a problem getting people to come to work. I'd like them to improve everything, but the scheduling was horrendous.

Provider Response

We sincerely apologize for the changes in personnel covering the daily schedule at your home and understand how unsettling the turnover is and it's a disruption to your routine. We have redoubled our efforts to increase staffing in your area with the goal of preventing any recurrence of this type of issue.

November 18, 2019

By Carol M_23

I am a current client of this provider

It takes getting used to. They have been excellent. I think we've gotten along well and I don't think there is anything that can cure me, but they take good care of me.

November 16, 2019

By Suzy R

I am a current client of this provider

They're able to keep her in her home. They have been very responsive to my mother's needs, which change.

November 12, 2019

By Patricia H_16

I am a current client of this provider

I went through a couple. The one I have now just comes in and does what I need, and it works out really well. The hours are convenient.

October 29, 2019

By Keith C_3

I am a past client of this provider

I needed help because I am a paraplegic. I needed help getting out of bed and into the bathroom. They could have been doing other things while I was in the bathroom. They could have improved their ambition level.

October 09, 2019

By Anonymous_2591

I am a current client of this provider

They have just done exercises with me. I would like them to just have the same person come every time. They have sent three or four people within weeks. That was right after having a great caregiver.

September 27, 2019

By Mike G_8

I am a current client of this provider

They have done well at taking care of my husband because they are supposed to do the dishes and laundry. They have completed that. I don't think they have enough workers, so if someone has to cancel, they have trouble trying to find someone to fill in.

August 24, 2019

By Cathy

I am a current client of this provider

My mother has a caregiver from Right at Home of Fox Valley. They hand the medication to her, feed her breakfast and lunch while I'm at work, and do light housekeeping. We started out with a really good aide, the next one was pretty good, and the third is still very new. They've been pretty good for the most part.

August 23, 2019

By Mike G_7

I am a current client of this provider

Everyone is cheerful and takes care of what they have to do.

July 18, 2019

By RobertB

I am a current client of this provider

My father just needs company, and he likes it when they take him on outings. When we called them, they came the next day. When they've had to adjust the schedule, they are easy to work with. The caregivers that we've had have been good, and my dad has gotten along with them well.

June 11, 2019

By Irvin H

I am a current client of this provider

The girls that come, once we have had them a few times, they are really good. They help and pitch in. For a while, we had a different person every time. That is difficult because they don't know what to do. Lately they have been doing better, but I never quite know who they are going to send. Lately they have settled on somebody.

May 20, 2019

By JamesB

I am a current client of this provider

They do housecleaning, make sure the closets are cleaned, and do things outside. They could do the flowerbeds. I would like to have more outside work done.

May 20, 2019

By Barb H_1

I am a past client of this provider

I think they could have done more physical therapy for me, and showed up on time. The caregivers were late all the time and came at different times.

April 24, 2019

By Patricia F_4

I am a current client of this provider

My dad and mom live independently and Right at Home breaks up the monotony. We have a great caregiver. They are responsive when we call and are accommodating when we have to cancel.

March 13, 2019

By Kathi K

I am a past client of this provider

My wife was suffering from late stages of Dementia, and she couldn't speak or feed herself. Tonya was my go to person so I could get a break periodically. I think my wife lived several more months than we could possibly expected because of Tonya, and it helped me a lot. The person we had supporting us was fantastic. She was unbelievably good, and I can't say enough about her.

February 05, 2019

By Barb S_6

I am a current client of this provider

I don't have to do the chores anymore when they are here. They could be more reasonable with me. I love my caregiver.

January 22, 2019

By Martha H_1

I am a current client of this provider

She has freed me and allowed me to work and go about my day knowing that my dad is being cared for. I have recommended them to a lot of people. The caregiver is excellent.

January 15, 2019

By Lesta C

I am a past client of this provider

It made me more stressed out. I gave them two chances. They don't have support. Most of the caregivers are newly hired.

Provider Response

We are very sorry to have added to your stress. A staff member could go at the original time setup, but when the visit was changed to meals at a different time of the day, we just didn't have anyone in the Woodstock area available. Again I am very sorry we were unable to meet your needs. Kind Regards, Kathy Wetters, President, Right at Home of Fox Valley

December 04, 2018

By Carol W_8

I am a current client of this provider

They do anything that I ask them. They are excellent. They are very attentive and helpful.

November 13, 2018

By Lois R_9

I am a current client of this provider

All the caregivers are small women. They aren't very muscular, so they can't lift her and transfer her. All the caregivers that we have had have been very nice.

October 16, 2018

By M. Bork

Other

I have to give a "shout out" to the owner and staff at Right At Home, located in Batavia, IL. I am a local care manager that recently was dealing with a very intense, high acuity case, requiring short shifts of care in an emergency situation. Kathy was wonderful to work with. She didn't hesitate to jump in and help, quickly staffed the requested hours, which no other agency was able to staff, on a Friday at 4pm! The staff supported the family and provided care for the patient in a was that was gentle, supportive and accepting. I can't thank them enough, job well done!

October 05, 2018

By Maria M_1

I am a past client of this provider

When I needed to go off somewhere, I knew I wasn't leaving my mom alone. They were always there to help me and they were cheerful people.

October 02, 2018

By Pamela D_6

I am a past client of this provider

They didn't have to be told what to do. When they came in, they knew what to do. They played games with him. They were the best of everybody we had. The people were really, really nice.

September 11, 2018

By Mary Ann M_1

I am a current client of this provider

I am dependent of someone to help me get out of bed and into the toilet. If I didn't have someone I would be in trouble. I would recommend them because they always make an effort to make sure that I have consistent coverage.

May 04, 2018

By Judith H

I am a current client of this provider

They are very kind and attentive people. They really care about their work and the people they take care of. They get the work done around the house. I smashed my femur and I am not able to bend my leg, so they do the vacuuming.

April 04, 2018

By Sue R

I am a current client of this provider

I am very likely to recommend them because they are very accessible by showing up on time and being able to work with my schedule. They have made my life better by adjusting to my schedule needs and by being here when I need them.

April 04, 2018

By Joellen Z

I am a current client of this provider

The people that we have here are always nice, friendly, and very helpful. The caregiver that came in the beginning knew exactly what to do, and I didn't have to worry about her. The service is helpful to me because I can get a three hour break from caregiving.

January 10, 2018

By Harriet M

I am a current client of this provider

The people who come from Right at Home to help me are excellent with what they do with me. I have only one leg and any time I move, I have to be in a wheelchair. That is hard for them and they are gracious with that. The thing that is the most help is moving me in the wheelchair when I need to be moved.

January 09, 2018

By Nancy S

I am a past client of this provider

I called them and the next day they had someone come out to help. They are very responsive. They gave her a bath and changed her diaper.

November 02, 2017

By Dean L_1

I am a current client of this provider

Right at Home is compassionate, punctual, efficient, honest, and hardworking. They really care about what they are doing. I feel that my husband is just getting the best care at home that he could.

November 02, 2017

By Linda W_7

I am a current client of this provider

My caregiver is trained well, systematic, and wonderful at making suggestions. Right at Home makes my life easier by taking the burden off my spouse for doing everything for me in the afternoon and evenings, such as getting dressed and showering.

October 04, 2017

By Anonymous_1035

I am a current client of this provider

Right at Home is a good company to hire because they are good about paying attention to detail regarding scheduling. There has only been one time that there was an error. The staff is very good. The services have made my life easier because I feel like the client is in good hands when I leave.

June 30, 2015

By SandyDiana

I am a past client of this provider

I can't say enough good things about Right At Home. My Mom has severe Parkinson's and needed immediate care. Each and every caregiver we used was fantastic!! All the girls were professional, courteous and friendly and genuinely cared for my Mom as if she were their own. They never let us down. I highly recommend Right At Home in Batavia/ Naperville. Erica and Kathy are wonderful to work with.

May 17, 2015

By Cary4

I am a friend or relative of a resident

Somebody comes out once a week, four hours at a time from Right at Home. They just come and pick up my mom and sometimes get her hair done. They also go for dinner and shopping -- very nice. The same lady comes every week, and overall I am happy with them. Scheduling is fine, and they charge me on my credit card, which is very easy that way.
See all Home Care reviews (56) See fewer reviews
Get Costs

About Right at Home of Fox Valley

rightathome.net

Right At Home provides supportive home care to elderly and disabled adults in the Fox Valley area. Caregivers are employees of this full service agency and carefully screened, insured,bonded,trained and closely supervised. Each caregiver works from a detailed custom care plan agreed upon in advance. Our goal is to improve the quality of life for those we serve. Maintaining your independence is an option!

Right At Home of Fox Valley Caregivers

Caregiver Skills Include:

Ethics, Patient Transfers, Stress Management, Grief Issues, Family Communication, Transition Issues, Communicating with Dementia Patients,

Caregivers are employed, bonded and insured: Yes
Caregivers available 24 hours a day: Yes

Get Costs

Photos of Right at Home of Fox Valley

Get Costs

Services and Amenities of Right at Home of Fox Valley

Rates

  • Hourly Rate: Range Of $17.50 $21/Hour
  • Live In Rate: $239/Day; Sleepover Rate: $155/Night
Get Costs
Get Costs

Get Costs

Right at Home of Fox Valley

  • By clicking "Get Costs", you agree to our Terms of Use, our Privacy Policy, and our Agreement to be Contacted by Telephone. You also consent that we, or our partner providers, may reach out to you about senior living solutions or Medicare insurance using a system that can auto-dial; however, you do not need to consent to this to use our service.