BrightStar Care Boise

My mom isn't eating very well, but they are working hard at making sure she is eating healthy and an actual meal. She is no longer losing weight, but she is also not gaining any. They let me know of any changes or what is happening.

They have good communication. They almost over communicate.

Just having someone sitting with her is great, as my mom has dementia. I like that when I bring something to their attention they listen to what I'm saying. I'm just concerned about their execution.

Its mostly companion care and they make lunch. They are flexible.

It has helped us a lot. I like that they came and had a meeting with us. They listened really well and set up a schedule that my dad wanted. They showed up on time. Everything we talked about they put in place.

Right now, we're doing fine with home health care from BrightStar Care. They provide companionship, light housekeeping, and meals. Basically, they are able to let me do other things because my wife needs constant care. They're pretty good overall.

They take care of him for me and they make sure that he doesn't fall and they help me around the house. They are really good people and they know what they are doing.

They helped me get her mobile. She was not able to move very much to begin with and they were very helpful in that regard. They were very responsive and the people they sent to the house were good. The lady who put together the contract did very well.

I would consider their services to be necessary and vital. I'm at a distance, but so far, they've communicated everything they've had to communicate, and they've been reliable.

She helps my mother get a bath. The girl is almost like family.

They help her by being there when she needed them. They provide me the service that I need.

For me just giving me a break because I take care of her most of the time so I can do some things for myself and they make it easier. They are just willing to take care of my mom and be concerned about her. They help me a lot too and they are always trying to help me around the house and wash the dishes they are always trying to be helpful. I have used other places and it is not the same.

They help me until I can take care of myself. With them I can be in my own home and they pick up the pieces of what I cannot do. I had a list of what I required and when they sent someone over I would have them read it and they said they could handle it and they are prompt and they are helpful getting me in and out of the shower and they fix my breakfast an they are pretty good cooks.

I don't know they could have been more helpful, but we could have had better ideas of what they could do. They were convenient, easy to schedule visits and I liked the people who gave the care.

I look forward to their arrival. They are perfect.

I would like them to have more communication on what we expect from them. They could improve on being more of a companion to her. I came in to check on her one time and the caregiver was just sitting with her back to my mom and not interacting with her. She had not checked if she had taken her meds at dinner time.

They could communicate a little more. I like their consistency.

They come in and take care of him, so I can go out and do things and get rejuvenated to take care of him The person that they send makes sure that my husband is well taken care while I am not here which is the most important thing for me.

I had them at night. I needed to get rest at night to take care of him during the day. They seem very professional. They are J Code credited. I felt like they had the qualifications.

I hired them to give my husband and I break but two times we had to hurry home because my father was not being taken care of correctly. They needed to give a little more information to the person that they were sending to the home. They needed to give them more up to date information about what my father needed. There were some mishaps because they did not have the right information.

They are kind to my husband who is difficult to take care of. The people they send are very kind and compassionate. The service is always reliable.

There's a different person every other day, but they allow me to recover some time and get things done that need to be done. I'm able to get some relaxation and it frees up my time. So far, I've found the people sent have been very good and things are working out well.

They were supplementing the family, their ability to be there for us and make changes to the schedule. I liked the care, I thought the care providers were very friendly.

It wasn't because of them, it was because of how Louise was doing with her Alzheimer's. They could be more consistent with the people they send for their clients.

My only complaint is that they switch the caregivers around sometimes. It's getting better but my mom loves her caregivers so she likes consistency. She has two caregivers that treat her like family. I don't have to worry about them.

I have peace of mind knowing the client is being taken care of. They are very responsive when you call. They do what they say they're going to do.

They have enabled her to stay where she is and be safe. They are flexible and adapt to our needs. They have been easy to communicate with. They are organized and reliable. They have sent out very caring people that are very capable. They know their job and go above and beyond.

It's been good financially because I've been able to afford more care. I like their flexibility and the quality of their caregivers.

They supplied a necessary service that was invaluable. They delivered what they promised which I appreciate.

My husband has Parkinson's and needed her to do what she was supposed to do like light house cleaning. The caregiver would just come and sit all the time and do nothing else.

They personalize my phone calls and I can give each caregiver a brief update before they meet my mother. I have already recommended them.

They were wonderful. The personal care and changing his colostomy bag and that kind of stuff we just couldn't imagine ourselves being able to handle with my dad. It was amazing to have them do that. It was the big thing we needed. The nurse we had that came the day my dad died was amazing. She was looking for things to do, but not in an intrusive way. She was very helpful.

Me and my sister live out of state so it is nice for my mom to have caregivers to take her out. The company is easy to work with. The scheduling is good.

Those two nights helped him stay home which was perfect. I loved the aide they sent. They were absolutely excellent. I only had him twice. I sent a letter to BrightStar about it.

We had to leave for a significant amount of time and we needed 24 hour care. It's hard when my mom is a little snarky but they did above and beyond what they called to do and they dealt well with her. They're always professional. Their people are exceptional, they don't just hire anyone, they're the best.

They could send the same person all the time. My husband had to train them all the time. They were quick and convenient.

They provide personal services like toileting. That is the most important service. I like the personnel consistency.

Our struggle with them was just the communication on the scheduling. We kept having to ask them who is coming, when they were coming, and so on. The way they communicated the schedule was through the email. They could improve on their communication between them and the client.

Because of what they do I was able to sleep and get some rest and they were here when I needed them. Their people seemed to be well trained and they were compassionate.

Sometimes we couldn't use them because they weren't qualified. They just couldn't do the job that I need them to do. The people that they were sending were not what they promised us. They need better sourcing and training.

The way they keep track of their services is good. They are very responsible in letting me know and they are also very reliable in meeting the needs of my brother, who they care for. They are very responsible. They keep track of everybody and everything. They keep me informed.

It helped me for the short time that I had them. I liked that they were very prompt, reliable, and the help was excellent.

I could not get along without them because I am handicapped. They are good about providing somebody if your caregiver can't make it. They provide someone else.

The caregiver wasn't a very pleasant person to be around. We should have gotten someone in there to watch her sooner so she could get used to someone helping her. She needed to get used to having someone be around her. When we had one group come in, my loved one went to get out of the shower and fell. She fractured her shoulder. After she got out of the rehab center, she fell out of the bed and hit her head.

They provided me companionship, and they drove me places I needed to go because I am unable to drive. I don't know any others, and they always treated me well.

It made my life easier because they were there. I didn't have to be there all the time. I like the kindness and the care my brother got.

I am in Montana while my mother is in Boise, and I know that I have someone I can count on in Boise. I don't have to worry about things while I'm traveling. They are responsive. They pay attention to what they are contracted to do.

They've always been able to meet our needs as we go along on this little journey. My mother is very happy. I can usually call them anytime, and I get fast responses.

We did have the same person for a period of time, but if someone was sick, they made sure that Sharon had coverage. It would have been nice to have a little more consistency. I understand that there's a high turn over, but it seemed like everyday we had someone new. They were very responsive. We discontinued their services a few times, but when we had them come back out, they were responsive.

We are well cared for.

They have been easy to work. They are reliable. I haven't had any problems with them.

The care giver is excellent, she goes above and beyond to help and visit with my mother who is not very talkative. I have requested this caregiver to be the only one who takes care of my mother. This has been wonderful. The office personal is not great. I had to cancel a date, the office did not inform my care giver who came to the house. Behold, a week later -- I am billed for the caregiver for an hour. Two weeks later, I am still unable to get an answer from the office staff as to why I am being billed for an appointment that I canceled.

I wish I had known about them sooner, but I feel like I can reach out to them whenever. They were phenomenal because they were on time and showed up. They went above and beyond what I expected and were warm and caring. They gave my husband a lot of comfort and made him a top priority.

It has been very helpful. I know that she is with someone safe that cares about her. I like the caregiver.

Some caregivers are good and some are not. It was just that one caregiver that didn't do so well. She criticized me because I wasn't given her food and water, and my mom was unconscious.That's one of the things with death is they're not hungry, and they're not thirsty, but she made me feel bad and like I was doing something wrong. I was just angry with her the whole time she was there. I would like to see that the caregivers that you get for end of life be suited for that. I had a really bad experience with one of the caregivers because she didn't know anything about end of life care.

They have helped the most with cleaning, and they do things that need to be done without being told. I like that they are very friendly and knowledgeable, and they have a good sense of humor.

It has been wonderful for me. I am going to try to change the hours, but I'm not sure what I want them to be yet. She only gives my husband showers and changes the bedding. She does whatever else she can with the rest of the time. We are very satisfied with her. They'll work with you with scheduling.

Right now, the care is minimal, but it does have an impact. I know I need more care, and it is a good system. I like their responsiveness, and they are anxious to know if our needs are being met. They are easy to get a hold of.

I have been out there a few times, and she seems to like it. She needs the care, and they appear to be giving her what she needs. I don't have to worry about her when they are there. They seem to be doing a good job. I just moved here, so I will be able to learn more.

They shut up, and they did what they were supposed to do. They were very good.

They made it possible to do all the things that I need to get done and to get out of the house. I think they are professional and are willing to take care of their clients. If someone does not make us happy, they will fix it right away.

We have an excellent caregiver, but the agency seems to feel they can send substitutes willy nilly. We want the same people everyday. I find the staff very agreeable and willing, but the communication between the people arranging the appointments and the care worker is poor. I hear the caregiver tell me when they will be late.

The communication was good. They were pretty good with dad overall, the office, the caregivers, everything.

When I first got hurt I couldn't do anything, but I am weaning out of my brace, so I can do more. They are here. I already have recommended them. Everybody that has come out here has been nice and very helpful.

The flexibility with the scheduling makes it easier on my loved one. I like the provider I have. They are good at helping with scheduling

They sent an excellent person to us who was always on time and did her job. They worked until they found someone that worked for us, and she was wonderful.

They could have more defining the role. I know they know it, but I don't know it. They could improve the orientation and the introduction of the employees. They don't introduce me to them, and I don't know who is coming on a regular basis. They could improve on that.

It's been a great service. I was almost bedridden, and now I'm walking. It's been a delight to work with them. They've been marvelous, and they send out very nice caregivers.

They were there on time. They could come in the middle of the night. I wasn't sure how well that was going to work out. They said they would be there, and they were. I liked the fact that they could put a team together at the last minute. I liked the people that came to the house.

I didn't have to worry about her because I had somebody with her. It gave her something to look forward to and stimulated her mentally and emotionally. It took us time to find the right mix of caregivers, but when we got them, it worked beautifully for everybody.

They could keep her busy with more activities. Some caregivers do that and others don't as much. Some just sit my loved one in front of the TV and hang out while they watch. A lot of the caregivers are very good. Some of them are young and not quite as sharp or experienced as the older ones.

My wife is fighting cancer and had knee surgery. We really appreciated them for all the help they gave us. I liked them because of the ladies that came who were personable and became our friends.

It made my life so much easier because it was for my mom. They really helped me when I was in a bind with my mom's care.

I just think they could have better follow up. They need to have more communication about the caregivers and the individual before the caregiver comes out to the home. Supposedly there's a booklet but I didn't get it. Every time we got someone new we had to go through the process.

I'm 3,000 miles away from my mother, so I have a peace of mind knowing that someone is there with her. They seem very responsive, and they're easy to work with.

We use them one hour a week to get our long-term insurance to kick in. We are considering having them come in more now. The people that we have come into contact with are professional and nice. Everyone has done pretty close to what they said they would do.

I have definitely recognized an improvement in my life thanks to their services. I love them. They have helped me before. They are always there for me.

They have helped me with meals and getting dressed and showers. They are fairly dependable and reliable, and very helpful.

It was great for me, since I trusted them. My husband was basically comatose, so he wouldn't have known the difference, but they still cared. All of the people that came to take care of him, were caring, on time, and pleasant, good people.

They check on my loved one on the weekends. They're really good at communicating.

They are 93 years old and get frustrated easily. The people that we have seen take care of my mother-in-law have been genuine and caring people.

We only used them two times. I think they could have paid more attention to what my wife was trying to tell them, she couldn't communicate very well. Their communication skills were marginal. Their personnel seemed skilled enough, but they are just a little bit lazy.

There should have been a primary caregiver and not many caregivers while I was gone. They are very accommodating with our needs.

The second caregiver was very nice. The first caregiver wasn't so nice. The caregiver that was with my loved one during the late night, they really liked. They were very kind and compassionate.

When they changed caregivers, that was amazing. They are very reliable, and they have good communication.

They do a lot of things for her that she can't do. The people they have sent out have been really helpful and professional and well-qualified.

All that was promised was NOT given. There was NO CONSISTENCY IN CAREGIVERS!!!! It was horrible. The scheduling was very difficult. The scheduling staff was rude and incompetent. Some of the caregivers were good, yet never returned. This matter was brought to the company’s attention multiple times.

They are providing an afternoon of support so that she is able to remain independent. The assessment that was done was done done professionally. Their caregivers have been appropriate to my mom's needs. They have had good communication with me.

It served the purpose that we hired them for. My wife is suffering from breast cancer and needed the help from them. They could have been more help if they were closer. They always answer their phone and always answer my questions. They took good care of us.

They were very supportive and well-trained. They were very nice and competent.

They have eliminated a little bit of pressure off of me knowing that someone is going to check on my dad and help him when I can't be there. The communication seems to be really good between them and me. If they notice things, they are quick to let me know.

The caregivers just monitored her and they didn't have much of an impact. I liked how pleasant the caregivers were and that they were attentive to her needs.

They have personalized care, and I don't have to be as involved as I was. I have a job and a family, and it helps me and my mother. They have personalized services.

The scheduling and coordinating was very well done. Everything was good and I have no complaints.

It would be good to show the previous information from previous caretakers. When I have called and needed someone, they have been there. They are very reliable.

They help him with community integration, basics household things, and with structure. They have good communication, great staff, and work well with their clients.

She's a little resistant to change. They've helped her the most by getting her out of her apartment and eating better than before. They have worked to find a caregiver that works well with my mom.

It doesn't impact my life aside from hearing my loved one's complaints. They've been getting assistance through medicare and that's stopping in a few weeks so the caregivers have to step up, but they should be doing that anyway. Some of the people could be a lot more proactive and do what needs to be done. We made a list of things to do and they haven't done it. They've just been watching TV and just collecting the paycheck. They do minimal work and go to sleep or watch TV. Some caregivers don't have good work ethic anymore.

The services provided security for me to know someone was with him. Bill really liked the caregiver and he was pleased. He looked forward to when they would come.

She required a wheelchair because she couldn't stand so they helped her with the toilet and showering and things like that. They seemed very reliable. She had two caregivers who rotated through and they would accommodate our needs.

I wouldn't have survived without their help when he was at home. BrightStar Care is dependable. I have been able to call on short notice and they are able to find somebody to help me.

It was good to know someone was there that was reliable and that we could trust. The quality of the workers and care of my parents was what we really liked. There was good communication and it felt like they were always in good hands.

He basically said that they very nice. When I spoke with them when I came back, before the caregiver left, she said that my partner behaved very gentlemanly. They were very friendly, competent, and trustworthy.

I would tell a friend that the caregivers were very friendly, helpful, and caring. They helped him the most by staying with him so his family could go home at night or leave him at home during the day.

I have been pleased with their follow up and that they stay in touch with me and keep me informed. They call me to let me know things and they are responsive. They do things for her and take her outside of the house. They just don't help me because I am far away.

They are caring, and it is not just a job to them. Not only do they provide personal interaction, but I can also contact BrightStar, and they always let me know that I can do that. The services have an immense, life-or-death impact on me. My health depends on my infusions from one day to the next, so they impact me with their services.

They're very conscientious. I don't have to come up with all the answers to stuff.

The fact that they give really good care to my mother and they don't cancel on me is a good thing. The caregivers are pleasant, kind, and competent. If the caregivers weren't doing what they are doing, I would have to spend 100% of my time with my mother, which I can't do time-wise.

The services have helped alleviate some of my stress. Our caregiver has integrated themselves into our family. They actually talk and engage my loved one throughout the day.

BrightStar Care was very easy to work with. I loved the caregivers that they sent out. I mainly had one caregiver so they knew what to do. I couldn't do anything during treatment. The services allowed me to rest and recuperate instead of having to get up and do things.

I would recommend BrightStar Care because they are dependable and always replace caregivers that cannot come. The services from BrightStar Care help my loved one get out the house.

BrightStar Care was very helpful with my father-in-law by helping him get showers and get in bed. They helped him with memory care and visited with him I live two hours away from my father-in-law, so it was great to have BrightStar Care taking care of him. It was great for my mother-in-law to have help in giving him the care he needed.

I would recommend BrightStar Care because I have never had experience like this. They did what I needed done. BrightStar Care made life easier because it meant I could leave and travel while BrightStar Care prepared meals and helped with showering.

BrightStar Care needs to improve their level of training and support from the main office. The communication from the office to the care provider needed to be improved. BrightStar Care could have done more training. When my mother got upset, they wouldn't leave and I would have to come home.

I have been very satisfied with the service they have provided. They do what they're supposed to do and make sure that I take my medicine.

I would tell a friend that BrightStar Care is very efficient and friendly people, very reliable, and do what they say they are going to do. BrightStar Care made life easier by making sure mom was ready in the morning and assisted them in their projects. They were mom's hands, eyes, and ears for everything she couldn't do.

BrightStar Care could keep more consistent caregivers. BrightStar Care gives my daughter a break. I feel like I can ask for more help because I am not burdening any family.

I would say that BrightStar Care provides great care and that their services are above reproach. BrightStar Care made my life easier because I am unable to do any weight-bearing work.

BrightStar Care is very professional, has reasonable rates, and has a wide range of services. I would not be able to do the things I normally do without BrightStar Care. They take great care of my mother.

I would recommend BrightStar Care because they have been very conscientious about covering shifts and they are on top of our care. We have never had a panic with them. My loved ones are not doing very well, but the care that BrightStar Care provides is very good.