Some caregivers are good and some are not. It was just that one caregiver that didn't do so well. She criticized me because I wasn't given her food and water, and my mom was unconscious.That's one of the things with death is they're not hungry, and they're not thirsty, but she made me feel bad and like I was doing something wrong. I was just angry with her the whole time she was there.
I would like to see that the caregivers that you get for end of life be suited for that. I had a really bad experience with one of the caregivers because she didn't know anything about end of life care.
BrightStar Care Boise
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78 Reviews
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Reviews of BrightStar Care Boise
Home Care Reviews for BrightStar Care Boise
September 12, 2019
I am a past client of this provider
September 04, 2019
I am a current client of this provider
They have helped the most with cleaning, and they do things that need to be done without being told.
I like that they are very friendly and knowledgeable, and they have a good sense of humor.
September 04, 2019
I am a current client of this provider
It has been wonderful for me. I am going to try to change the hours, but I'm not sure what I want them to be yet. She only gives my husband showers and changes the bedding. She does whatever else she can with the rest of the time. We are very satisfied with her.
They'll work with you with scheduling.
September 04, 2019
I am a current client of this provider
Right now, the care is minimal, but it does have an impact. I know I need more care, and it is a good system.
I like their responsiveness, and they are anxious to know if our needs are being met. They are easy to get a hold of.
September 04, 2019
I am a current client of this provider
I have been out there a few times, and she seems to like it. She needs the care, and they appear to be giving her what she needs. I don't have to worry about her when they are there.
They seem to be doing a good job. I just moved here, so I will be able to learn more.
August 02, 2019
I am a current client of this provider
It allows me to do things that I need to do.
I appreciate the friendliness with the family members.
August 02, 2019
I am a past client of this provider
They shut up, and they did what they were supposed to do.
They were very good.
August 02, 2019
I am a past client of this provider
They made it possible to do all the things that I need to get done and to get out of the house.
I think they are professional and are willing to take care of their clients. If someone does not make us happy, they will fix it right away.
August 02, 2019
I am a current client of this provider
We have an excellent caregiver, but the agency seems to feel they can send substitutes willy nilly. We want the same people everyday.
I find the staff very agreeable and willing, but the communication between the people arranging the appointments and the care worker is poor. I hear the caregiver tell me when they will be late.
July 17, 2019
I am a current client of this provider
They take the responsibility of the my brother, who is living in an independent senior facility. They make it possible for him to stay there, and they make it possible for to understand what's going on.
They're very consistent, and they follow up to make sure that the caregivers are here when they're supposed to be here.
July 17, 2019
I am a current client of this provider
It's good to have other people in the house to interact with him. They are kind. I can go to work because they always show up. It's a huge relief for me. They are very compassionate.
It's very good. The people are kind, and they always send someone. We are never left in alert. If there is a problem, they find a replacement. We are always covered.
July 02, 2019
I am a past client of this provider
The communication was good.
They were pretty good with dad overall, the office, the caregivers, everything.
June 07, 2019
I am a current client of this provider
When I first got hurt I couldn't do anything, but I am weaning out of my brace, so I can do more. They are here.
I already have recommended them. Everybody that has come out here has been nice and very helpful.
June 06, 2019
I am a current client of this provider
The flexibility with the scheduling makes it easier on my loved one.
I like the provider I have. They are good at helping with scheduling
June 06, 2019
I am a current client of this provider
Once the caregiver gets used to being here, life gets easier.
The staff is competent and does a good job. They are often helpful with home chores as well.
June 06, 2019
I am a past client of this provider
They sent an excellent person to us who was always on time and did her job.
They worked until they found someone that worked for us, and she was wonderful.
May 17, 2019
I am a current client of this provider
They could have more defining the role. I know they know it, but I don't know it.
They could improve the orientation and the introduction of the employees. They don't introduce me to them, and I don't know who is coming on a regular basis. They could improve on that.
May 17, 2019
I am a current client of this provider
They have helped him with eating, they cook his meals, and they've done what needs to be done.
Roy has been pleased with the services, and we've never had any problems.
May 03, 2019
I am a current client of this provider
The caregivers take my mom to her appointments.
The company has good values, and you get your moneys worth. I would recommend them to others.
May 02, 2019
I am a current client of this provider
It's been a great service. I was almost bedridden, and now I'm walking. It's been a delight to work with them.
They've been marvelous, and they send out very nice caregivers.
April 02, 2019
I am a past client of this provider
They were there on time. They could come in the middle of the night. I wasn't sure how well that was going to work out. They said they would be there, and they were.
I liked the fact that they could put a team together at the last minute. I liked the people that came to the house.
April 02, 2019
I am a current client of this provider
I didn't have to worry about her because I had somebody with her. It gave her something to look forward to and stimulated her mentally and emotionally.
It took us time to find the right mix of caregivers, but when we got them, it worked beautifully for everybody.
April 01, 2019
I am a current client of this provider
They send good people. They've helped me by caring for my father because he wouldn't be able to live in an independent care facility without them.
The caregivers they send are excellent, very dependable, and give very good care.
March 19, 2019
I am a current client of this provider
They could keep her busy with more activities. Some caregivers do that and others don't as much. Some just sit my loved one in front of the TV and hang out while they watch.
A lot of the caregivers are very good. Some of them are young and not quite as sharp or experienced as the older ones.
March 19, 2019
I am a past client of this provider
My wife is fighting cancer and had knee surgery. We really appreciated them for all the help they gave us.
I liked them because of the ladies that came who were personable and became our friends.
March 07, 2019
I am a past client of this provider
It made my life so much easier because it was for my mom.
They really helped me when I was in a bind with my mom's care.
March 01, 2019
I am a past client of this provider
I just think they could have better follow up.
They need to have more communication about the caregivers and the individual before the caregiver comes out to the home. Supposedly there's a booklet but I didn't get it. Every time we got someone new we had to go through the process.
February 20, 2019
I am a current client of this provider
They provide caregivers that show up when I need them.
They are able to find a reliable caregiver for me quickly.
February 15, 2019
I am a current client of this provider
I'm 3,000 miles away from my mother, so I have a peace of mind knowing that someone is there with her.
They seem very responsive, and they're easy to work with.
February 15, 2019
I am a current client of this provider
We use them one hour a week to get our long-term insurance to kick in. We are considering having them come in more now.
The people that we have come into contact with are professional and nice. Everyone has done pretty close to what they said they would do.
February 15, 2019
I am a current client of this provider
I have definitely recognized an improvement in my life thanks to their services.
I love them. They have helped me before. They are always there for me.
January 15, 2019
I am a current client of this provider
They have helped me with meals and getting dressed and showers.
They are fairly dependable and reliable, and very helpful.
January 09, 2019
I am a past client of this provider
It was great for me, since I trusted them. My husband was basically comatose, so he wouldn't have known the difference, but they still cared.
All of the people that came to take care of him, were caring, on time, and pleasant, good people.
December 14, 2018
I am a current client of this provider
They check on my loved one on the weekends.
They're really good at communicating.
December 08, 2018
I am a current client of this provider
They are 93 years old and get frustrated easily.
The people that we have seen take care of my mother-in-law have been genuine and caring people.
December 08, 2018
I am a past client of this provider
We only used them two times. I think they could have paid more attention to what my wife was trying to tell them, she couldn't communicate very well. Their communication skills were marginal.
Their personnel seemed skilled enough, but they are just a little bit lazy.
November 28, 2018
I am a past client of this provider
There should have been a primary caregiver and not many caregivers while I was gone.
They are very accommodating with our needs.
November 27, 2018
I am a past client of this provider
The second caregiver was very nice. The first caregiver wasn't so nice.
The caregiver that was with my loved one during the late night, they really liked. They were very kind and compassionate.
November 26, 2018
I am a past client of this provider
When they changed caregivers, that was amazing.
They are very reliable, and they have good communication.
November 20, 2018
I am a current client of this provider
They do a lot of things for her that she can't do.
The people they have sent out have been really helpful and professional and well-qualified.
October 26, 2018
I am a current client of this provider
All that was promised was NOT given. There was NO CONSISTENCY IN CAREGIVERS!!!! It was horrible. The scheduling was very difficult. The scheduling staff was rude and incompetent.
Some of the caregivers were good, yet never returned.
This matter was brought to the company’s attention multiple times.
October 23, 2018
I am a current client of this provider
They are providing an afternoon of support so that she is able to remain independent.
The assessment that was done was done done professionally. Their caregivers have been appropriate to my mom's needs. They have had good communication with me.
October 18, 2018
I am a past client of this provider
It served the purpose that we hired them for. My wife is suffering from breast cancer and needed the help from them. They could have been more help if they were closer.
They always answer their phone and always answer my questions. They took good care of us.
October 18, 2018
I am a current client of this provider
I am her full-time caregiver and I work full-time. They take care of my mom, so it makes my life better. It gives me free time and my mom has found them to be very nice, pleasant, and easy to talk with.
They are personable, intelligent, and they listen.
September 21, 2018
I am a past client of this provider
They were very supportive and well-trained.
They were very nice and competent.
September 12, 2018
I am a current client of this provider
I have to have someone come in because I'm handicapped and I can't take care of things myself. They've made things very easy. I'd be in a world of hurt if I didn't have a caregiver. On every level, it's helpful. There's not a single thing they're not involved in.
It took me a year, but I was finally able to get the perfect caregiver. I give them credit for finding her and matching us up. I really appreciate their visitations. They keep track of me. They come out and see how I'm getting along with my caregiver.
September 12, 2018
I am a current client of this provider
They have eliminated a little bit of pressure off of me knowing that someone is going to check on my dad and help him when I can't be there.
The communication seems to be really good between them and me. If they notice things, they are quick to let me know.
September 07, 2018
I am a past client of this provider
The caregivers just monitored her and they didn't have much of an impact.
I liked how pleasant the caregivers were and that they were attentive to her needs.
August 28, 2018
I am a current client of this provider
They have personalized care, and I don't have to be as involved as I was. I have a job and a family, and it helps me and my mother.
They have personalized services.
August 02, 2018
I am a current client of this provider
The scheduling and coordinating was very well done.
Everything was good and I have no complaints.
August 01, 2018
I am a current client of this provider
It definitely reduces the stress. I just need someone to take care of my loved one's bathing because I don't want to do that. I'm glad to have someone else do it.
They have good care.
August 01, 2018
I am a current client of this provider
The care gives my loved one more freedom and safety.
They are pretty good, but they need more consistency of caregivers.
August 01, 2018
I am a current client of this provider
It would be good to show the previous information from previous caretakers.
When I have called and needed someone, they have been there. They are very reliable.
July 25, 2018
I am a current client of this provider
They help him with community integration, basics household things, and with structure.
They have good communication, great staff, and work well with their clients.
July 13, 2018
I am a current client of this provider
She's a little resistant to change. They've helped her the most by getting her out of her apartment and eating better than before.
They have worked to find a caregiver that works well with my mom.
June 25, 2018
I am a current client of this provider
It doesn't impact my life aside from hearing my loved one's complaints. They've been getting assistance through medicare and that's stopping in a few weeks so the caregivers have to step up, but they should be doing that anyway.
Some of the people could be a lot more proactive and do what needs to be done. We made a list of things to do and they haven't done it. They've just been watching TV and just collecting the paycheck. They do minimal work and go to sleep or watch TV. Some caregivers don't have good work ethic anymore.
June 22, 2018
I am a past client of this provider
The services provided security for me to know someone was with him.
Bill really liked the caregiver and he was pleased. He looked forward to when they would come.
June 13, 2018
I am a past client of this provider
She required a wheelchair because she couldn't stand so they helped her with the toilet and showering and things like that.
They seemed very reliable. She had two caregivers who rotated through and they would accommodate our needs.
June 05, 2018
I am a current client of this provider
I wouldn't have survived without their help when he was at home.
BrightStar Care is dependable. I have been able to call on short notice and they are able to find somebody to help me.
June 05, 2018
I am a past client of this provider
It was good to know someone was there that was reliable and that we could trust.
The quality of the workers and care of my parents was what we really liked. There was good communication and it felt like they were always in good hands.
May 23, 2018
I am a past client of this provider
He basically said that they very nice. When I spoke with them when I came back, before the caregiver left, she said that my partner behaved very gentlemanly.
They were very friendly, competent, and trustworthy.
May 02, 2018
I am a past client of this provider
I would tell a friend that the caregivers were very friendly, helpful, and caring. They helped him the most by staying with him so his family could go home at night or leave him at home during the day.
April 19, 2018
I am a current client of this provider
I have been pleased with their follow up and that they stay in touch with me and keep me informed. They call me to let me know things and they are responsive. They do things for her and take her outside of the house. They just don't help me because I am far away.
April 17, 2018
I am a current client of this provider
They are caring, and it is not just a job to them. Not only do they provide personal interaction, but I can also contact BrightStar, and they always let me know that I can do that. The services have an immense, life-or-death impact on me. My health depends on my infusions from one day to the next, so they impact me with their services.
April 02, 2018
I am a current client of this provider
They're very conscientious. I don't have to come up with all the answers to stuff.
January 05, 2018
I am a current client of this provider
The fact that they give really good care to my mother and they don't cancel on me is a good thing. The caregivers are pleasant, kind, and competent. If the caregivers weren't doing what they are doing, I would have to spend 100% of my time with my mother, which I can't do time-wise.
January 05, 2018
I am a current client of this provider
The services have helped alleviate some of my stress. Our caregiver has integrated themselves into our family. They actually talk and engage my loved one throughout the day.
December 02, 2017
I am a past client of this provider
BrightStar Care was very easy to work with. I loved the caregivers that they sent out. I mainly had one caregiver so they knew what to do. I couldn't do anything during treatment. The services allowed me to rest and recuperate instead of having to get up and do things.
December 01, 2017
I am a current client of this provider
I would recommend BrightStar Care because they are dependable and always replace caregivers that cannot come. The services from BrightStar Care help my loved one get out the house.
November 02, 2017
I am a past client of this provider
BrightStar Care was very helpful with my father-in-law by helping him get showers and get in bed. They helped him with memory care and visited with him I live two hours away from my father-in-law, so it was great to have BrightStar Care taking care of him. It was great for my mother-in-law to have help in giving him the care he needed.
November 02, 2017
I am a past client of this provider
I would recommend BrightStar Care because I have never had experience like this. They did what I needed done. BrightStar Care made life easier because it meant I could leave and travel while BrightStar Care prepared meals and helped with showering.
November 01, 2017
I am a past client of this provider
BrightStar Care needs to improve their level of training and support from the main office. The communication from the office to the care provider needed to be improved. BrightStar Care could have done more training. When my mother got upset, they wouldn't leave and I would have to come home.
November 01, 2017
I am a current client of this provider
I have been very satisfied with the service they have provided. They do what they're supposed to do and make sure that I take my medicine.
October 04, 2017
I am a past client of this provider
I would tell a friend that BrightStar Care is very efficient and friendly people, very reliable, and do what they say they are going to do. BrightStar Care made life easier by making sure mom was ready in the morning and assisted them in their projects. They were mom's hands, eyes, and ears for everything she couldn't do.
October 03, 2017
I am a current client of this provider
BrightStar Care could keep more consistent caregivers. BrightStar Care gives my daughter a break. I feel like I can ask for more help because I am not burdening any family.
October 02, 2017
I am a past client of this provider
I would say that BrightStar Care provides great care and that their services are above reproach. BrightStar Care made my life easier because I am unable to do any weight-bearing work.
October 02, 2017
I am a current client of this provider
BrightStar Care is very professional, has reasonable rates, and has a wide range of services. I would not be able to do the things I normally do without BrightStar Care. They take great care of my mother.
September 19, 2017
I am a current client of this provider
I would recommend BrightStar Care because they have been very conscientious about covering shifts and they are on top of our care. We have never had a panic with them. My loved ones are not doing very well, but the care that BrightStar Care provides is very good.
About BrightStar Care Boise
BrightStar Care Boise is an in-home care provider serving Boise, Idaho and the surrounding area. BrightStar Care Boise offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.
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