Wonderful caregivers. Caring and thoughtful. I did not have 1 bad interaction with all my caregivers. Special shout out to April who went above and beyond.
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(800) 973-1841
Reviews of Home Instead - Winter Haven, FL
Home Care Reviews for Home Instead - Winter Haven, FL
March 10, 2023
I am a current client of this provider
July 31, 2021
Other
The caregivers are kind and caring. They are willing to understand and help out.
November 27, 2018
I am a current client of this provider
We are using Home Instead and we're totally happy with them. They are excellent in every respect. They've very reliable, good, knowledgeable, and their people are super and go out of their way to help you.
January 24, 2018
I am a current client of this provider
I don't very often take the time to write a review of anything, but I remember the angst and trouble we went through to find a good care provider for my mother and how important the reviews were to me in selecting one. We have been clients for two years, and not only is our day-to-day care top notch, the office staff have been fabulous. When we have needed extended care, we have had quality fill in providers, regardless of when the need was - even over Christmas. When we had difficulty with insurance payment the office went above and beyond to resend and write to the insurance company. We are called with any changes, asked about any holidays and my mom has never lacked the care she needed. I highly recommend this provider!!!
July 17, 2017
I am a past client of this provider
Home Instead Winter Haven was a bright spot during a very difficult time. Without exception, the owners and administrative staff were all responsive, compassionate and worked diligently to make sure my mom received the best care possible during her last months.
Most importantly, the wonderful companions who stayed with my mom 24/7 were kind and patient, experienced and knowledgeable, and truly cared for her in a loving manner. They were a blessing not only to mom, but also to me and my family.
June 23, 2017
I am a past client of this provider
I can't say enough about the compassion and care that my father (and I) experienced from Home Instead of Winter Haven. My father had been a regular client of theirs (a few hours of companion care each week) for almost a year. He always looked forward to his time with his companion, and truly appreciated everything she did for him. Recently, he experienced a health crisis. After time in the hospital he was transferred for rehabilitation. Despite being mobile, he experienced complications. The facility expressed that they would need to proceed with discharge plans because they didn't feel he was safe when unattended. I was with him but needing to return to my home out of the state. Home Instead swept into action, putting into place care around the clock to assure his safety while he continued his rehabilitation. This enabled me to identify a facility that could manage his medical and rehabilitation needs closer to me. When it came time for the out-of-state transfer, once again, the owner of Home Instead had a plan. Her experienced, qualified, and caring team escorted my father to the airport and on the flight. He always had the perfect companions for his needs. I received him at the airport and transported him to the new facility in our home state. In my opinion, if it weren't for Home Instead Senior Care in Winter Haven, my father would not be where he is: in just two weeks he has regained so much needed weight, and is walking multiple times a day.
Home Instead was potentially losing a paying client from their community, yet they stepped in and went well beyond for the care and safe management of their client. From the owner, to the schedulers, to the companions, we witnessed and experienced so much compassion and devotion. I strongly recommend this agency. Caring for a loved one from a distance is hard! You can trust them!
May 17, 2017
I am a current client of this provider
Our caregiver, Carrie, was very competent and caring.
February 27, 2017
I am a past client of this provider
All the girls that provided care for my mother were wonderful. Very helpful to us as we lived in MN and my Mom was in Florida.
February 18, 2017
I am a past client of this provider
Home Instead Winter Haven provides outstanding, personalized care and service from the owners through the in home companion. They were flexible in meeting the changing needs as my mom's health declined.
December 28, 2016
I am a current client of this provider
Home Instead provided 24-hour caregiving for my father for 3+ years. The owners are very involved, knowing their clients and caregivers well, making outstanding client-caregiver selections according to need, situation, and personality. We were blessed with wonderful, compassionate, caring, and skilled caregivers, who greatly enhanced dad's quality of life and became like family. Home Instead has my highest recommendation.
July 20, 2016
I am a current client of this provider
We have been using Home Instead for four months now for my mom. They do her laundry, make her bed, and feed her. We administer her medication; they do not. The gentleman from Home Instead called me within five minutes, and I was impressed with him. They came out and did an interview, then accepted us. Everybody else called either hours later or the next day. We had very good recommendations for these people. My mom is very close to one of the caretakers and that’s the one that comes 99% of the time. She is on vacation this week, so we have somebody else. He’s fine, but he is not as good as Kaye. Kaye is excellent.
June 18, 2016
I am a current client of this provider
Kathi and David (owners) and their entire staff exceeded all expectations. Words cannot describe how wonderful the home health care my parents has received. My parents could not wait for the in-home worker to arrive each day. They are the best.
June 17, 2016
I am a past client of this provider
Home Instead did an outstanding job of taking care of my father in his home. They were always very caring and considerate of both he and my mother. Their attentiveness to their needs was exemplary. They became very good friends with my parents. I highly recommend them to anyone considering in-home care.
February 25, 2016
I am a past client of this provider
I would recommend your service to anyone because there was a time in our life that we needed help with my mother Home Instead was there for me and my family. Even when God called my mother home, Home Instead was there for us. Thank you all for all the love you have showed us.
December 30, 2015
I am a current client of this provider
We have been truly pleased with all of the services provided by Kathi and the crew at the Winter Haven Home Instead. My mother is very particular with whom she allows in the home but has been over joyed with all the drivers to take them out daily, caregivers and nurses. We are blessed to have the care when I am at a distance. Thank you!
December 17, 2015
I am a current client of this provider
Home Instead has been a great tool to help keep my aging parents in their home. The staff is incredible!
December 16, 2015
I am a past client of this provider
I cannot say enough about how absolutely wonderful Kathy and her staff are! Kathy is a terrific person and an excellent manager of her Home Instead agency. She helped us out at the most difficult time and did an outstanding job.
March 20, 2015
I am a friend or relative of a resident
When I was looking for 24hr care for a dear friend, I called numerous agencies all just me gave hourly rate & didn't even ask my name but when I called Home Instead, they asked my name and I talked to David. After taking to him, I was told my friend has been very happy. They treat her like a friend instead of a customer. I would highly recommend them.
March 11, 2015
I am a current client of this provider
Home Instead has provided excellent care to my parents for 3 months now. It's about more than just a paycheck for this team. The owners, caregivers, and office staff ALL make it clear through their actions that my parents' well-being is IMPORTANT to them.
One example: My dad has pretty advanced ALZHEIMER's. He tries to stay upbeat even though he's deeply saddened by his condition. His caregivers do more than just follow his prescribed plan of care; they work hard at finding things that bring him moments of joy. Priceless!
Another item of note: Home Instead is well-established, with a solid base of LOCAL caregivers. This is a huge advantage for finding the right "fit" between the senior and caregiver.
March 03, 2015
I am a past client of this provider
I could not have asked for a more professional group of people and exceptional caregivers during the past couple of months of my mother's life. They always showed her concern and patience. I am grateful to have found Kathi and David at Home Instead and I highly recommend them to others.
March 02, 2015
I am a past client of this provider
I have had to use Home instead twice now for my mother who lives with me for unseen health issues that needed care while I was working. The first time Kathy came to the rehab to assess my mothers needs when going home. She was very caring and did a good job of listening to what we needed. The caregivers she sent out were all very good at their job and made my mother feel comfortable with them. When I had a situation arise again with her I didn't even think twice of what to do. I called them again and they were "on" it. Spoke with both Kathy and Dana for scheduling needs and it just happened with very little notice from me. This is a great group and I would not hesitate to call them again if/when the need arises.
September 29, 2014
I am a past client of this provider
When I needed help figuring out how to get my 83 year old mother who has Alzheimer's from Florida to Illinois, Kathi was a blessing! She helped us plan for travel, she found a CNA to travel with us, and she supported us fully. The CNA was outstanding and she was perfect to help with mom. Our travel day went perfectly and we could not have made this work without Home Instead. Thanks for your first rate service!
August 18, 2014
I am a current client of this provider
From the day I have met Kathie and then Shirley of Home Instead, I have been in good hands for three and a half months now!
August 17, 2014
I am a current client of this provider
I have used Home Instead services for my 98-year-old father on two separate occasions. Each time our needs have been acute and without warning. Kathi, RN, was very supportive to our situation and had a caregiver for my father within 2 hours. Each caregiver has been very professional, helpful, patient, and kind. All have been very reliable and good at keeping us informed. We trust Home Instead and feel confident that Dad is in good hands.
April 30, 2014
I am a past client of this provider
I could not have asked for more caring and professional people during the last week of my husband's life. It was such a difficult time and everyone involved with us from Home Instead became a part of our family. They were angels.
April 30, 2014
I am a past client of this provider
I can't say enough about them. They were angels!
February 27, 2014
I am a past client of this provider
I found David, Kathi, and the staff to be extremely caring, compassionate and understanding while still being professional. The caregivers were people I would like to have as caring friends. Their kindness was outstanding. I have already recommended them to others facing homecare.
February 27, 2014
I am a past client of this provider
They are the best! They were always there for my mother and always showed her concern, understanding and patience. The care aides sent to our home were reliable, honest and knowledgeable. Kathy and Dave kept in constant contact with me even after hospice put her on crisis care.
January 08, 2013
I am a current client of this provider
Great company very caring and compassionate. Would highly recommend. I am truly blessed
About Home Instead - Winter Haven, FL in Winter Haven, Florida
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead
Services and Amenities of Home Instead - Winter Haven, FL in Winter Haven, Florida
Agency Type
- Full Service Agency
- Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.
Range of services
- Companion Care
- Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Screening
- In Person Interviews
- Reference Checks
- Driving Record Check
- Residency Confirmation
- Drug Screening
Training
- Continual Training
Training Areas
- Family Communication
- Transition Issues
- Memory Care Training
- Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
