Home Instead - Winter Haven, FL

Offers Home Care

29 Reviews
Call (800) 973-1841
Home Instead - Winter Haven, FL (800) 973-1841

Reviews of Home Instead - Winter Haven, FL

29 Reviews Write a review

Home Care Reviews for Home Instead - Winter Haven, FL

February 18, 2017

By Danelle441410

I am a past client of this provider

Home Instead Winter Haven provides outstanding, personalized care and service from the owners through the in home companion. They were flexible in meeting the changing needs as my mom's health declined.

December 28, 2016

By Susan Dicks

I am a current client of this provider

Home Instead provided 24-hour caregiving for my father for 3+ years. The owners are very involved, knowing their clients and caregivers well, making outstanding client-caregiver selections according to need, situation, and personality. We were blessed with wonderful, compassionate, caring, and skilled caregivers, who greatly enhanced dad's quality of life and became like family. Home Instead has my highest recommendation.

July 20, 2016

By Jeanne127785

I am a current client of this provider

We have been using Home Instead for four months now for my mom. They do her laundry, make her bed, and feed her. We administer her medication; they do not. The gentleman from Home Instead called me within five minutes, and I was impressed with him. They came out and did an interview, then accepted us. Everybody else called either hours later or the next day. We had very good recommendations for these people. My mom is very close to one of the caretakers and that’s the one that comes 99% of the time. She is on vacation this week, so we have somebody else. He’s fine, but he is not as good as Kaye. Kaye is excellent.

June 18, 2016

By Pam325128

I am a current client of this provider

Kathi and David (owners) and their entire staff exceeded all expectations. Words cannot describe how wonderful the home health care my parents has received. My parents could not wait for the in-home worker to arrive each day. They are the best.

June 17, 2016

By Ed476666

I am a past client of this provider

Home Instead did an outstanding job of taking care of my father in his home. They were always very caring and considerate of both he and my mother. Their attentiveness to their needs was exemplary. They became very good friends with my parents. I highly recommend them to anyone considering in-home care.

February 25, 2016

By Mr. & Mrs. Luther & Sandra Lilliewood

I am a past client of this provider

I would recommend your service to anyone because there was a time in our life that we needed help with my mother Home Instead was there for me and my family. Even when God called my mother home, Home Instead was there for us. Thank you all for all the love you have showed us.

December 30, 2015

By Joyce Heckart

I am a current client of this provider

We have been truly pleased with all of the services provided by Kathi and the crew at the Winter Haven Home Instead. My mother is very particular with whom she allows in the home but has been over joyed with all the drivers to take them out daily, caregivers and nurses. We are blessed to have the care when I am at a distance. Thank you!

December 17, 2015

By Lisa Sauvageau

I am a current client of this provider

Home Instead has been a great tool to help keep my aging parents in their home. The staff is incredible!

December 16, 2015

By Susan E. Dripchak

I am a past client of this provider

I cannot say enough about how absolutely wonderful Kathy and her staff are! Kathy is a terrific person and an excellent manager of her Home Instead agency. She helped us out at the most difficult time and did an outstanding job.

March 20, 2015

By Connie Wheatley

I am a friend or relative of a resident

When I was looking for 24hr care for a dear friend, I called numerous agencies all just me gave hourly rate & didn't even ask my name but when I called Home Instead, they asked my name and I talked to David. After taking to him, I was told my friend has been very happy. They treat her like a friend instead of a customer. I would highly recommend them.

March 11, 2015

By Javit

I am a current client of this provider

Home Instead has provided excellent care to my parents for 3 months now. It's about more than just a paycheck for this team. The owners, caregivers, and office staff ALL make it clear through their actions that my parents' well-being is IMPORTANT to them. One example: My dad has pretty advanced ALZHEIMER's. He tries to stay upbeat even though he's deeply saddened by his condition. His caregivers do more than just follow his prescribed plan of care; they work hard at finding things that bring him moments of joy. Priceless! Another item of note: Home Instead is well-established, with a solid base of LOCAL caregivers. This is a huge advantage for finding the right "fit" between the senior and caregiver.

March 03, 2015

By KarenA101

I am a past client of this provider

I could not have asked for a more professional group of people and exceptional caregivers during the past couple of months of my mother's life. They always showed her concern and patience. I am grateful to have found Kathi and David at Home Instead and I highly recommend them to others.

March 02, 2015

By Jo Crocker

I am a past client of this provider

I have had to use Home instead twice now for my mother who lives with me for unseen health issues that needed care while I was working. The first time Kathy came to the rehab to assess my mothers needs when going home. She was very caring and did a good job of listening to what we needed. The caregivers she sent out were all very good at their job and made my mother feel comfortable with them. When I had a situation arise again with her I didn't even think twice of what to do. I called them again and they were "on" it. Spoke with both Kathy and Dana for scheduling needs and it just happened with very little notice from me. This is a great group and I would not hesitate to call them again if/when the need arises.

September 29, 2014

By Peggy39

I am a past client of this provider

When I needed help figuring out how to get my 83 year old mother who has Alzheimer's from Florida to Illinois, Kathi was a blessing! She helped us plan for travel, she found a CNA to travel with us, and she supported us fully. The CNA was outstanding and she was perfect to help with mom. Our travel day went perfectly and we could not have made this work without Home Instead. Thanks for your first rate service!

August 18, 2014

By Clarice2

I am a current client of this provider

From the day I have met Kathie and then Shirley of Home Instead, I have been in good hands for three and a half months now!

August 17, 2014

By Sandra97551250

I am a current client of this provider

I have used Home Instead services for my 98-year-old father on two separate occasions. Each time our needs have been acute and without warning. Kathi, RN, was very supportive to our situation and had a caregiver for my father within 2 hours. Each caregiver has been very professional, helpful, patient, and kind. All have been very reliable and good at keeping us informed. We trust Home Instead and feel confident that Dad is in good hands.

April 30, 2014

By Julie33

I am a past client of this provider

I could not have asked for more caring and professional people during the last week of my husband's life. It was such a difficult time and everyone involved with us from Home Instead became a part of our family. They were angels.

April 30, 2014

By Teri3

I am a past client of this provider

I can't say enough about them. They were angels!

February 27, 2014

By Eileen10

I am a past client of this provider

I found David, Kathi, and the staff to be extremely caring, compassionate and understanding while still being professional. The caregivers were people I would like to have as caring friends. Their kindness was outstanding. I have already recommended them to others facing homecare.

February 27, 2014

By Geraldine9

I am a past client of this provider

They are the best! They were always there for my mother and always showed her concern, understanding and patience. The care aides sent to our home were reliable, honest and knowledgeable. Kathy and Dave kept in constant contact with me even after hospice put her on crisis care.

January 08, 2013

By Sandler

I am a current client of this provider

Great company very caring and compassionate. Would highly recommend. I am truly blessed
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About Home Instead - Winter Haven, FL in Winter Haven, Florida

Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

What You Need to Know About Home Instead

  • Founded in 1994 in Omaha, Nebraska
  • More than 1,000 locations in over 10 countries around the world
  • Offers in-home personal care, nursing care, dementia care and companionship for seniors
  • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
  • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
  • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
  • What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

  • Help with mobility, including standing, grooming, walking, and getting in and out of bed
  • Medication reminders
  • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
  • Grocery shopping and assistance with other errands
  • Light to moderate housekeeping assistance, including laundry
  • Transportation to and from appointments or visits with loved ones
  • Regular companionship
  • Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

  • Assistance in establishing a stable daily routine
  • Meal preparation
  • Positive reinforcement
  • Assistance with social skills
  • Transportation to and from appointments, errands, and visits with loved ones
  • Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.


    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.


    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

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    Services and Amenities of Home Instead - Winter Haven, FL in Winter Haven, Florida

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping
    • Transfer Assistance
    • Dressing And Grooming
    • Bathing And Toileting
    • Exercise
    • Walking Wheelchair Assistance
    • Memory Care
    • Companionship
    • Meal Preparation
    • Errand And Grocery Assistance


    • In Person Interviews
    • Reference Checks
    • Driving Record Check
    • Residency Confirmation
    • Drug Screening


    • Continual Training

    Training Areas

    • Family Communication
    • Transition Issues
    • Memory Care Training
    • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

    Payment details

    • Payroll Provided For Caregivers


    • Bonded And Insured
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    Home Instead - Winter Haven, FL

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