BrightStar Care Kissimmee / Osceola Kissimmee, FL

Donna A_15

They help me with a lot of things I can't do myself anymore. I like that they come to the house and help me. The girl I have is on time and does a good job.

Kimberly V

We can keep my mother-in-law at home. When I called them before Easter, they had workers set up the very next day.

Ashley H_4

I guess establishing connection has been helpful. They communicate really well.

Phyllis G_8

They help dress and bathe him. I like that all the aides were loving and were right on top of things.

Anonymous_1709303360

I cannot blame them for my health. They helped keep me active. I liked the ease of talking to them.

Patricia M_48

They have made my life easier. I like the services they provide.

Nancy N_6

We were very happy. They were able to help him with anything that he needed. They were very helpful and professional.

Ana B

The services help me the most with daily functioning. My mother doesn't have to be with my father the whole time. She can take a break. I like the flexibility from this agency.

Jorge F

They sent the right nurses and were very happy. They was very nice and patient.

james w

The PT therapist was good at explaining and suggesting exercises and routines. The communication from them was good.

Kathy C_28

They have a great impact on my life and are helping me get stronger after being bedridden for 4 months. The agency is easy to work with and provides the care I need.

Lori B_11

They showed up on time. They had availability with a decent caregiver.

William _14

They are very responsive and explain everything well. I really like the communications and they are professional.

Fitz W

I didn't have to worry. The service is great and whenever I call there's always someone who answers and provides help.

Lis S

The PT was very good and gave me exercise. They are a great company but there was some confusion with scheduling and billing.

Linda B_78

She was very communicative. I liked that she let me know when she was going to be here.

Becky P_1

The caregivers do anything they want. I like that the caregivers are all very interactive.

Anonymous_7540

I think there was not enough education on the nurse's part. There was just a lack of communication.

Andi B

The nurse that's sees me is awesome, kind and sweet. I saw someone once for PT, and I have yet to be reached out to again.

Jean _6

They are here to take care of the needs. I like that they are very polite.

Anonymous_7332

They come to the house to do injections and explain how everything works. They are very professional and on time.

Debra B_7

They helped me exercise and gave me the inspiration to get better. I liked my physical therapist.

Dennis P_6

When I would ask for something I would not get it like bandage and clips. The agency could improve on their communication with me.

Anonymous_7063

The follow-up with my procedure was a disaster. The therapy is good, but I do not recommend the nursing services. They are only able to do limited care. That isn't the nurse's fault.

Paggy L

Cheryl really helped me out a lot by driving me around. There was also another nurse that would come out to take care of me and made sure I had my walker and other things available to help me through my recovery. I liked most of the caregivers that tended to me.

Carmen D_4

I had a wound in my foot and we would do upper body exercises. I liked that they were always calling me and keeping me updated.

Elizabeth K_19

They send very capable aides. The aides are very helpful.

Madeline _1

They are attentive to my father's needs, are on time, and talk to him. I like their promptness in having a replacement in case the original caretaker can't make it.

Ismael T

The caregivers are very prompt and very informative. I like BrightStar Care because they are very efficient.

Tiffiny B_1

They communicated well and were able to accommodate me. They provided excellent care. They could have been more reliable and flexible when things happened.

Brittni C

It's an easy experience. They are easy to work with.

Dr. R_6

The agency has helped the most with caring. They are very dependable.

Carol M_43

It actually helped me a lot, they helped me take care of my mom. I like that they were able to adapt to my schedule and able to find someone to cover for me when I went to work.

Christina D_2

I appreciate that the staff was very thorough after hours on a weekend. They were very thorough on the phone and got right on the situation.

Joyce M_15

They are convenient. They understood the needs I had for my husband and they sent the appropriate person.

Diane P_21

I am the only person that takes care of my mother, so having someone else there 4 days a week took a big load off my shoulders. The care provider I had from BrightStar Care was very good.

Anonymous_5824

They try to match me up with caregivers. I like the caregivers.

Anonymous_5783

They showered her. They had a lot of patience. The care is good.

Dorothy _2

They would help dress her. We really appreciated all the staff that was sent over. Joan in particular was a rock.

Carol K_8

They take care of mom so I do not have to do that. I get to do other things. There is a need for communication to be better. They need to recruit aides in this area.

Hector C

They clean what needs cleaning. I like that they are a tremendous agency. They call me.

Dorothy J_4

I honestly don't know. I like that they are prompt and I never have to question why they're not her because they're here.

Luis G_1

They take care of my mom so we don't have to take care of her. I like the way they treat people.

Ron H_6

The agency just gives me some time away. I like that they are responsive.

Peggy V

The services have always been there to help me when I need it. I have used the services for a while and the company is flexible.

Ginger B_1

It was better than not having anyone at all. A couple of the people that they sent could have been better in their care.

Judy M_16

The agency was helpful by meeting my needs and providing the services I needed. I liked that they were professional, they met my needs and they found me a replacement. They all provided good quality of care.

Pamela _3

If they did their job the way they are supposed to do without us telling them to. We just don't tell them anymore because they will either cry or leave us. I like that when I have an issue I can call the owner, and he will take care of it.

Peggy M_9

They were kind and interested in my mom and treated her as a person. They were supportive and easy to get in contact with.

Diana _3

They provided her some great care, sadly it was cut short due to her passing. I like that they were easy to talk to.

Miriam _1

This is an as needed patient. Whenever he needs care he is given help immediately. They are very convenient and they help us a lot with this patient. He doesn't need regular care and they are very accommodating with him.

Anonymous_A

They vacuum the rugs, make my bed, clean the dishes, etc. I like everything about them.

Juan B_2

The nurses help me carry out my therapy. They have good communication.

Paulette B

When the aides first came, the work was very efficient and they assisted with the ADL's. I was very sick and in a lot of pain, and they were very helpful. I would like BrightStar to improve the stability of the aides. The first three called out.

Damien

Everything gets taken care of by the time we get home. They are great. They're prompt in their care.

Elena P

They are very friendly and they have reported to us constantly. They definitely know how to pair the caregiver to the individual. They made it so that my mother really got attached to them.

Jose R_1

We like them a lot. They take her to the doctor and do everything. They always call me whenever there is a problem. They are very attentive to my mom.

Jessica T_1

They were tidy and they helped. They were always there to help. From the moment I called them, they were attentive to me. Everyone is super kind to me.

Ivelisee

The fact that I know someone is with my parents every day it makes things a lot easier for us. This is something that has changed our lives. Knowing they are getting help makes us feel so happy. They are very caring. They are always there if I need anything. The look and tried to find the perfect caregivers and the best match.

Jean B_10

They take care of my husband. The helpers I have are excellent. They are thorough.

Kandhai D

They take care of the house for me. That is their duty. They clean the environment, because I can't do it. I haven't been with them too long. They should give them a couple of hours to do more work. I have them one time a week for two hours. That might not be enough.

Wade M

She does a good job and she takes me shopping. They are wonderful and they will call to check in on me.

Crystal B_2

She cleaned the kitchen. She did dishes. This was the second time we utilized them. They were very helpful. We trusted them. They followed COVID protocols well.

Anonymous_4144

They're always available and very nice. It's care that's needed. I like that they're very convenient and are fast.

Andrew W_4

The caregiver, Pierre, was excellent. He was very responsive and caring to the client. They were very easy to communicate with.

Kendra B_1

They were assisting him in every way that they could. He has called that agency plenty of times when he was in the hospital. They contract with us and they provide us with great communication and they are very reliable.

Elizabeth D_13

They need to find me more qualified people. They struggle with staffing.

Jonna B

Just that there was a physical body there with her was very helpful. I just got immediate help.

Gail M_9

They help me prepare some meals and straighten up. They have been able to help me get things out for me. The two ladies I have now are very nice and helpful.

Leon K

I think that some caregivers with a little more skill would be nice. The agency is on call so whenever I need them they are there.

Hang B

They just take care of him, and because I am old I cannot handle him by myself since he is a heavier guy. There are couple of girls that we like because they think about what is convenient for us, and think ahead of us.

Anonymous_3014

There was someone to take care of my mother, and I was able to care for things on my end. I like how they were very efficient.

Lisa H_10

They did everything for her. Everything, above and beyond. They were professional and courteous. They answered all of my questions quickly. They helped my mother even though she was difficult. One time my mother lied to the police about a BrightStar care worker. I was mortified. But they understood the situation and her dementia and they were still kind and courteous to her. I can't say enough nice things about those that took care of my mother, and those in the office. Everyone from the company is fabulous.

Angie V

They were very accommodating. They did good. They were a pleasure to deal with. The woman and the people who owned the company before her would call me and were very good to deal with.

CHarla L

We have only had them for a month and we recently had to change the caregiver. They have been very understanding and on top of things. Any concern that has been brought to their attention, they have addressed.

Laura _4

They allow me to be at work. They are very convenient and professional. They are always on time.

Madeleine D_1

They've sent me people that speak Spanish which helps me. They give great services from the caregiver.

Alberto R

It helped me when I wasn't able to. I liked that the caregiver was prompt.

Bryan A

They have made our lives easier by doing a good job. Everything that they do is good. I like that the nurses are nice.

Lissette R

They were able to work long shifts, just like I needed them to. I like how easy they made it to find a caregiver.

Camillo

They are quick to get us nurses and have a backup. I find nursing all over, and they are the best.

Brittany H

They helped stabilize her. I like their communication.

Norma R_2

She was so nice with them. She was very loving with them. The last time I was with them, I had a bad experience. The last woman we had was mistreating the kids. She pulled my son by his arm across the room. He was crying. One caregiver was amazing. They should double check the caregivers.

Vera_1

I am very pleased with her. She is very helpful. Both of my parents are very old, and she takes care of both of them at the same time. The caregiver that we have is an excellent person.

Marian A

They have taken care of my child when I need to work. I like the caregivers because they treat my child well.

Chris B_11

She has Alzheimer's, so it is hard to say. I like the people that they employ. They get along well with my mother.

Jim G_8

The most helpful part of the services are the activities of daily living. I like their responsiveness and timeliness in communication.

Karen G_9

Sometimes, they take him outside or take him to the park. I like that they provide services for him. He can be a difficult kid, but it is good to have someone there.

David _10

I need someone to be here to babysit my wife who has dementia. I like that so far, they have been able to handle what I need.

Ivetty F

They are good about spending time with them. They play and are very understanding of their needs. I would recommend them because the caregivers are very responsible and get here on time.

Julie S_11

They help them bathe, eat, and they get them to the necessary doctor's appointments. The owners are very easy to work with and are very accommodating.

Alicia E

My dad is diabetic, and he's getting very forgetful. I wouldn't be able to take a trip if I didn't have them. I like the fact that they were consistent with who's coming out. It felt very comfortable for my parents.

Susan N_4

They looked after her while I was at Universal Studios. They answered the phone and took care of my mom.

Sarah M_7

We have a daily routine, and they help us get through that. They help us with breakfast, getting dressed, and washing up. We have had some recent turnover. The communication was poor.

Mercedes C_1

They could have been professionals. They were not professionals. I would like to see the communication, and them taking what they are doing seriously.

Isis B

They are very flexible. They will take a referral if you call them within minutes. They provide excellent customer service. They provide constant care.

Laurel C

They've been there when I needed them to be there for him. They have really good customer service, communication, and were very fast at getting everything done.

Lynda B

They are caring, willing, and very flexible. They were really good at pairing us with the appropriate person.

Thomas T_3

They should communicate clearly. I like that they're easy to work with.

Latanisha D

They will do bed baths and provide companionship. I like the people who come to see my mom and how they are with her.

Sigfredo G

The home care lady that we have now is really good. She is able to speak to my dad in his native language, and she cooks really well for him. When I reach out to them, they respond very quickly. They send someone out on time when the usual person cannot come.

Fiona C

My child is difficult, and on one incident, she attacked a staff member. The company was really quick to replace the caregiver. I appreciate their timely service.

Cathy F_1

They could have cared for my mom and not cancelled on us. They said they were going to have a caregiver come in and an hour before they cancelled. They also told us that insurance was going to cover it, even though we knew that it wasn't.

Ivey B

The services allows me to work, and provides my husband assistance to getting into his wheelchair. It looks like to me that the company hires quality caregivers.

Marisol I

I've had the same caregiver for six years. I have no problems until she goes on vacation. When my caregiver goes on vacation, they don't always send replacements.

Charlie C

There was one day that my loved one fainted and the nurse was right with her and caught her so she didn't get injured. They have been very good and the owner is very responsive.

Christina M

They are very patient, skilled, and understanding. She is excellent. The person who took care of us is very good.

Carolyn D

They were able to provide his personal needs for us, and give us an opportunity to vacation without him. The caregiver is prompt, hands on, and it worked for us.

Carmen A_4

They have made things easier by being very pleasant and by treating my wife nicely. They are very good and the caregivers have done a very job for my wife.

Karen C

They were not helpful at all for Sondra. The caregivers did not drive and they were not compatible with Sondra.

Richard G_21

They have been able to help my mother-in-law with certain parts of her hygiene that I don't feel I should personally be doing. The care from BrightStar is doing just what we need! They have been able to meet our standards and do the things that we need done.

Virginia E

They are like my extra hand after I had surgery. I like that the caregiver I have, I adore them. I requested the caregiver after surgery and I got them back.

Jose

To me, BrightStar Care is a good company, and they're easygoing. The caregiver that is taking care of my wife came with us from the other company we had. She's an expert with helping my wife.

Alicia

I am very pleased with them. The caregiver has been a good fit with both my mom and my dad. They feel comfortable with the caregiver, and that makes a big difference. My mom has someone there that can help her take care of her daily needs, and she is able to trust the caregiver. It makes things easier on my dad by having someone there to help with my mom.

Kelly K_1

I thought that the services were convenient and they had certified individuals. They were good with my kids. They could have been more active with my kids, though; it seemed like they were more used to doing in-home care. It gave me a sense of ease and I felt comfortable leaving my kids in their care.

Anonymous

The caregivers were dependable and were able to do whatever we asked of them. The caregivers helped with bathing and personal care. They helped my loved one with walking, also.

Ms. K

They are extremely easy to work with, on time, and very dependable. Jackie has dementia so they were very good with her transition and maintaining a schedule for her. She is very a prideful woman so in her head, she saw them as a friend to spend time with while her husband was at work.

James M

Every time I call, they're very nice and accommodating. Anything I ask them to do, like changing the schedule, they're willing to work with me. I need someone to be here with my husband because he has Parkinson's, and I worry about him falling and not taking his medicine. They take a lot of stress away from me.

David B

They were incredibly flexible, always available, and the care that they provided was extremely good. It increased my mother's ability to enjoy her day, which is huge. Having them show up has made my life a lot easier because my mother requires help with everything and the caregiver they sent has allowed her to do things. I was able to take care of my family and get back to my job full time.

Sylvia R

I like that they had great response to my needs and the service that was provided. They made life easier by providing care for my husband. They tidied up and did personal care for my husband. Some of the chores that the caregivers did weren't her responsibility but she did it anyway.

Isabel Q

I would recommend BrightStar Care because so far I like it. They're very kind and sweet people. BrightStar Care has helped me because I'm not a young lady, I'm an old lady. The girl who takes care of me is very sweet. If they were all like that, that would be good.

Maryann D

BrightStar Care was there when my mother and I needed them. They are flexible and kind with great people. BrightStar Care was able to help my mother with all of her daily care, from getting up to showering to meals to companionship.

Pam & Vincent C_1

BrightStar Care is very efficient and the workers are very on task. BrightStar Care has made my life much better by assisting me with little chores that I cannot do anymore.

Patricia H_2

I would tell a friend that BrightStar Care has an attentive management staff and that they are able to take care of anything. The only thing that they could improve on is having the right person caring for my loved one. BrightStar Care could have people who could speak fluent English because my mother can only read lips and she had a really hard time understanding the caregivers.