Salus Homecare Irvine, CA

Andrea

We used Salus Homecare Irvine, CA for hospice care for my husband. Each of the nurses was excellent. They were very knowledgeable, thorough, and compassionate. The caregivers they provided were a hit-and-miss. I hired through their agency caregivers to stay with us 24/7, and I would say that one was excellent and one was terrible. She fell asleep and slept through most of her shift. I was also a little bit surprised that they didn't provide things like wipes, lotions for the body, and swabs for the mouth. Even the diapers were Chucks. The nurses had to go out to their cars and give us emergency packages that they had. They also somehow didn't get the word that my husband had died, and they kept delivering supplies. Three days after he died, the doorbell would ring at 11:00 at night with a pharmacy delivery of morphine. So I had to call and tell them that my husband passed away. But in the meantime, I received a card of sympathy. So somewhere in the system there, they got their wires crossed, which was uncomfortable for me. Overall, I thought they did an excellent job. They answered all my questions when I called them in the middle of the night and provided me with guidance and compassion. There was no billing because it's Medicare.

Barbara Erler

Quincey was in charge of our case. She was already available to offer any help needed. Leticia was also on our case. Together they both made sure we always had the coverage we needed. 99% of the people they sent were awesome. I can’t say enough good things about them. They went above and beyond what they needed. My father in law always felt cared for and like the caregivers were is friends. One man we had did break my father in laws heart. But, Quincey and Letica made sure all of the others more than made up for it. I would highly recommend Salas to anyone. They went above and beyond all of the time. Just don’t use F. The man who broke my father in laws heart.

Claudia RN

My mother needed a caregiver on Saturday mornings while I was at work, she has ALS. From the first initial contact I received push back because I needed someone on the weekend and for only 4 hours. They then sent out caregivers who in my opinion had no training with lift assist, toileting, or ADL's. Majority of the time the caregiver wanted to sit on the couch and be on her phone. The lack of professionalism this company and workers has is disheartening especially because they are working with families and patients who are reaching out for help.

dave wattenberg

My mother needed care so I was referred to salus and Quincie novela she was exceptional in helping me with my moms care they worked with me on hours and days that I needed 5 stars plus

Siew

I called Salus at 9 pm one night and they were able to get a sitter at short notice for my dad within 3 hrs. Over the next few nights, I was impressed by the conscientiousness and caring attitude of the sitters they sent and I was reassured to know that I could trust them to provide the care that my dad needed. The sitters also went above and beyond, taking note of what needed to be done and providing that service. I am very grateful to them for the help they provided us.

Mollie Callister

Quince had started helping me with home health care. Within a day of signing paperwork my Mom was back in the hospital and then two days later she was put on comfort care. Although we never needed home health care, I called Quincie from the hospital crying two days later. I asked if she knew who to call to help me get my mom out of the hospital and let her pass away at home on hospice. She told me not to worry, and within ten minutes a girl named Mia called me. She said she was on her way to the hospital and would be there within fifteen minutes. Within 4 hours my Mom was transported home with a bed and meds and a nurse. I don't know how to thank them enough. Then Quincie checked up on us everyday. Then I remembered she was not even from hospice, she was from the home health division..... she was just texting or calling out of the kindness in her heart. My mind has been blown. My Dad just calls her an "Angel sent from God". All of them were. Thank you again.