Felicia goes above & beyond while caring for my Mother. She is compassionate and kind. If my Mother is confused or tired Felicia assists her in preparing a nap. My Mom is very comfortable with her.
She takes initiative and confidently handles medical appointments and relays medical information back to me quickly. She also makes sure my Mother takes her medications daily and on time.
She arrives on time every shift and takes my Mom for drives, grocery shopping & takeout dining all of which Mom enjoys. Most recently, Felicia dealt with an urgent home maintenance issue and got it quickly resolved with Building Maintenance.
She also cares for my Moms cat & ensures he has fresh food & a clean litter box every visit. We are delighted to have Felicia caring my mother. Most importantly, my Mother is very happy with Felicia!
Jennifer and Chris Mitchell
Thank you for your review Jennifer and Chris. We are so glad to hear that Felicia is doing a good job caring for your mother.
We work hard to make sure our caregivers have the experience, skills and knowledge they need to provide excellent care. I am happy to hear that Felicia has been able to take initiative with your mother's medical appointments--this is something we encourage all of our caregivers do! It sounds like she also takes great initiative when it comes to taking your mom on outings which sounds enjoyable for her! Thank you again for this feedback - we will be sure to pass it along as an example of what a caregiver should be doing well at CareWorks Health Care Services.