Nu Care Long Beach

We have a special needs son, and the monthly respite care is wonderful. The care providers have been wonderful. They have been professional, reliable, and have provided a great service.

They come in and do my phone calls for me because I get confused dealing with the calls. They organize the house and make it more livable. They need to provide transportation.

They take care of a lot of things. It depends on the caregiver. We needed somebody to take care of my loved one and they certainly do that. They're a little expensive but I like them. They seem to show up on time and they're always covered. If someone can't make it, then someone else comes.

Anything she sees I need done, she does without asking. The lady that was sent to us is outstanding. They're very cordial and professional.

It is a matter of coordinating what the client wants and what the agency can deliver. The performance of the caregivers is excellent. I would like better coverage. They need more people to cover all of the hours in the morning.

My mother is in bad enough shape, that I would not be able to leave the home to go to work. So far, we have only had one care provider, and she has been awesome.

We like how we deal directly with the caregiver. We have one caregiver. We have her four hours a day and five days a week. She is perfect. I do not know what we would do without her. We are thrilled with her.

I would just like them to have more quality people. I would like them to have quality caregivers and to keep more in touch with us.

My brother is wheelchair bound, and they give him loving care and assistance in all of his needs. I like the patience and capacity of the caregivers.

He was pretty much out of it, but he was happy with the care when he was aware. It was a lifesaver for me because I was not able to be there 24 hours, and they also gave me the support that I wasn't receiving from a family member at the time. They were accessible when I needed help, even on New Years.

They could improve by having better communication. At this poin,t I am still looking over our schedule. It looks like something with our hours has gone rye. I am happy with my caregiver. They have switched the scheduling department to a new person and she seems a little overwhelmed. She said that she had a whole month over scheduled hours. They need to be more organized, give me a summary of hours, and give me a way that I can log in. They need to have better communication. They should be able to send me a a quick text or email.

She really helps me and she gets along with him. She comes in and greets him, and gets him ready for his walk for a couple of blocks. They come back, help take his shoes off, and get him something to eat and drink. She gives him a shower. I like the way they help take care of my husband.

They have helped me do everything that I need to their best of their ability. I chose them because they are very efficient in providing the services that I need.

The services help because my husband works and I am mostly by myself with my father in law. Having the caregiver come here and get him dressed, make sure that he has breakfast and such, is great! we work together as a team to make sure Papa is comfortable. I would tell others that the people who come out here are super educated, they are very caring, they get to know the patient well, and their needs, and they take care of those needs.

The services help the most by helping me do things that I need help doing, like shopping and doing things around the house. I like that they seem to be professional and know what they are doing. Their caregivers are well trained and understanding.

They are available and they have good customer service. They always answer my calls and they always have a caregiver to send to us.

It would have been more helpful to have more coverage and feedback. I would like them to be more proactive in things needed. I would have liked to get more feedback from them.

They could improve by having more caregivers.

Celeste has some cognitive problems and think she doesn't need them. I have no experience with other agencies. I love the regular person, the new person was inexperienced.

They are good, they can't do anything else to improve, and it just has to do with the situation that Juan is in. I have a little more time now to rest. I like that they are doing what they need to do and they are always available to help. Everything goes well.

They handle most of the household work that I used to do. I want to have the same caregiver over and over instead of different ones.

His daily life has not changed that much, but mine has. His caregiver does things around the house, dresses my husband, and bathes my husband. I like that the caregiver does an excellent job.

They have made things easier because I can trust them to take care of my wife, while I continue my work. I like that the caregiver is attentive, professional, and punctual.

My husband is incontinent, so they take care of him, do light housework, and help me in that way. They are caring. The caregiver takes care of everything and takes good care of my husband. They are very concerned about everything.

She is so good with the kids which allows me to go out without having to worry at all. Our provider is amazing but compared to other companies, they charge a lot for siblings.

They are very helpful whenever he has questions. The service is great.

I look forward to it every time they come. I really like my providers.

He is able to get good care, even when I am not home. I trust them. I like that the caregivers they have given us are good workers. They have always worked hard to get my requests, and especially if they're urgent.

They really seem to help him get started. I like that they work well with my loved one. He is not always easy.

They have been here for convenience and time schedules. I like that they have good communication and good people.

The caregiver who comes is okay, but dealing with the office staff is difficult. With the new owner, things are fine, but before, it was hard to deal with the office. If I want to talk about the schedule, they say they will call, but I usually have to call them back.

They help me the most by getting me started in the morning. I like my current caregiver they have sent me.

They could be better by having better caregivers.

They have made my life easier by allowing me to not have to be there 24/7 and I know they are getting good care. I like that they really match the caregivers well. They don't just send anyone.

I absolutely need them. I can't walk very far anymore, so they help me get around. They could send in the insurance company requests, like how the insurance company wants it. They still haven't paid for October's services. I get very upset over that. I've had the same one caregiver for a year in a half. The services have improved.

I'm able to have a little bit of rest while my son is with the caregivers. The caregivers shouldn't be using their cell phones during their work hours.

It makes me feel secure when someone is here in case something should happen. They send very competent and nice people to care for me.

It is very good. They are very attentive. They are always on time.

I always look forward to my caregiver coming. They will cook meals for me. My caregiver is very pleasant and it is nice to have someone walk around the park with me.

They have been taking care of my loved one. They will provide a caregiver right away.

They help the most with day-to-day chores. The caregivers could have had better training.

He took them to bathroom. They were kind and polite.

They were compassionate, professional, and thorough. I was very pleased with the care I received from Nu Care Inc.

It is a part-time service and I am very happy with them. I would not want to trade them for another company. I am very happy with the services.

They given my child a safe environment when I am at work and they offer support. They are extremely reliable and a helpful staff. They work really hard to accommodate to the patient's needs.

We had some problems with the first caregiver because they were late at the beginning and they did not come on time. They are important to us because we have our own things to do in our lives. Everyone in the office is well trained and they are aware of everyone's needs.

They help with my mother and her friend. It gives a peace of mind. I like their personalities. They do their job well, and they are very kind.

We became a Nu Care client in May 2017. We have been so happy with our care provider, Pat J. Pat has been our BEST care provider ever!!!! She is ultra caring and treats my mother with love and respect at all times. She is not shy when it comes to straightening up things in the room. She keeps the bathroom spotless and is very clean in the kitchen, all the while keeping a good eye on the status of my mother. It has gotten to the point where we feel she is part of the family. She never lets us down. We never thought that we would be this lucky to have such a great care provider!

I like that they're very good about communicating with me with just about everything. They're very personable and they listen to my concerns. I'm happy with the care that has been given to my daughter. As a parent of a special needs child, I need respite to just function because things are so overwhelming sometimes. Having someone come in and relieve me sometimes is refreshing and it helps me to refocus. I can get things done that I couldn't get done without the respite.