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Azura Memory Care of Kenosha Kenosha, WI

Offers Memory Care

4 Reviews
4600 52nd Avenue, Kenosha, WI 53144
Call (800) 385-2527
Azura Memory Care of Kenosha (800) 385-2527
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Reviews of Azura Memory Care of Kenosha

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Memory Care Reviews for Azura Memory Care of Kenosha

May 22, 2019

By Bam bam

I am a friend or relative of a current/past resident

My grandmother was a resident in 2016-2017. At first they took very good care of her and when I visited they insisted that I eat lunch with her. After a new administrator took over it went to being very lack in caring. One time when I went there they weren't even going to give her lunch because I was there. She had a mini stroke and they did nothing the dr said she was fine even though the side of her face was dropping and her bottom eyelid was inside out. On a trip to Froedert the doctor agreed with me. The on week she fell twice and wasn't taken to the hospital until the 2nd fall. When in the hospital it was determined she first broke her pelvis and the 2nd fall was a broken hip. When the surgery was done she then had to moved to hospice to die. The director was going to meet me at the hospital and never did. So very disappointed it the care they gave her. And when I did visit here all the caregivers seemed just be wanting to sit and eat. I saw one patient almost throwing up and she continued to just eat until I said something.

Provider Response

We appreciate all feedback and are sorry to learn of your loss. At Azura we work very hard to address any issues in a timely manner, but as stated in the review, this perception of Azura is more than 2 years old. Many things have changed during that time, as we are always looking for ways to improve and implementing these enhancements. In addition, HIPPA doesn’t always allow us to communicate issues to all involved in the love and care of an individual. However, whenever a family or anyone has a concern our Azura Team is always willing to listen, address the issue and move forward to ensure the care of our residents. In addition, we have an Azura Connections system that allows for anyone to call, email, fax or send in a comment of concern or praise. We wish this process had been used, instead of reporting it 2 years after the perceived issues occurred. Thank you.

September 27, 2016

By Jeremy V

I visited this facility

My review is based on the admissions process and not the facility itself. When my wife and I initially visited Azura while looking for a long-term residence for my father, I spoke with an admissions advisor at length, I explained my father's current condition. That he has short-term memory issues but has many of his long-term memories, that he is ambulatory, that he smokes, and that he has anxiety issues (afraid to shower alone, afraid of confinement). The advisor assured us that smoking was allowed outside at the facility and that the staff was trained extensively in memory care and had handled anxious patients in the past. Based on this information and our overall impression of the facility and staff, we moved forward with Azura as a possible residence for my dad. About a week later, after my father had come out to visit Azura for lunch at their invitation and had a very nice time, the advisor called to let me know that actual cigarettes would not be allowed on the property but that smoking e-cigarettes would be OK. Later that same day, the resident nurse left me a voicemail advising that smoking e-cigarettes would be a short-term measure in an effort towards smoking cessation. The next day, I was informed by phone and email by admissions that long-term e-cigarette use would be possible for my dad. The following week the lead nurse assessed my father in-person, and immediately after that I was advised that he would not be admitted to Azura because he was a) a smoker, and b) because he is not completing daily care activities at the rehab facility where he is currently residing. This seemed strange to me based on the previous conversations I had with Azura staff regarding smoking and that the entire reason I am seeking memory care for my father is that he needs reminders (and maybe a little help) to take care of himself and perform daily living activities. The staff felt my dad would not be a good fit for their facility, which leads me to wonder how they determine who is a good fit.

Provider Response

We apologize for your frustration and understand your need to share with others. Please let us take a moment to try to explain our thoughts as well. Azura Memory Care is very committed to the overall wellbeing of our residents and specialize in helping those with memory loss and advancing dementia. While our current policy does allow supervised smoking in designated areas, we have found that smoking, even with assistance, is not a long-term possibility for those with memory loss as they begin to forget how to properly use the cigarette or other smoking material in a safe manner. Therefore, we have found great success in helping residents transition to an e-cigarette, which initially helps with their oral and nicotine needs. The beauty of an e-cigarette is that it slowly wears down the nicotine and weans the person off of that need and eventually their oral need dissipates as well. This is much less taxing on a person than asking them to stop, which could involve serious withdrawal effects often exacerbated by the dementia disease process. This is why we encourage families to help those with memory loss who are smoking switch to e-cigarette as soon as possible. In addition, a face-to-face assessment is always part of the Azura plan of care, which is why we ask for the ability to do an in-person assessment early in the conversation with the family. This assessment gives us a more clear picture of what is actually happening with the individual and if our care would fit their needs. It is rare, but there are times when the assessment finds that we would not be a good match for the individual. If that occurs we immediately notify the family and try to offer other options to them. Again we apologize that we weren’t able to help your loved one at this time.

December 21, 2015

By John W.2

I am a friend or relative of a resident

Azura Memory Care of Kenosha North is a really good facility. They just opened up a new building, and my mom is in there. She was the fifth one in there, and now it’s full, so it seems to be a really good place. The staff are detail-oriented, and they really pay attention to what’s going on. The food is pretty good; sometimes when I go there, I eat lunch with her, and they serve good food. They have a variety of activities. Every morning, they do exercises. And then they also have different activities, like building crafts and some physical activities. They’re very compassionate to the residents and their families. They take good care of the people.

Provider Response

Thank you for your kind words about the care your Mom is receiving at Azura Memory Care. We are so blessed to count her and you as part of our family! Thank you for taking the time to recognize Azura, our Team, our engagements and our care. We truly appreciate it!!

July 12, 2015

By Tab1

I visited this facility

Azura Memory Care seemed to be very good. We were anticipating that they were going to build another additional wing -- which right now should be done in a month or so -- and that the next part of it was going to be brand new. Maybe my dad will be going into that particular part. The person who took me around was very friendly, and I thought she was really good at answering questions. The facility seemed to be OK.

Provider Response

Thank you for the wonderful review! We will be opening our new home this August and can't wait to welcome new and existing residents to our family of care!
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Questions about Azura Memory Care of Kenosha

What ongoing training does the staff receive in dementia care?

At Azura Memory Care we recognize that those within our care deserve the highest quality of service, which is why we have invested in creating an exclusive training and engagement program called MOSAIC. MOSAIC is used to ensure that every team member working at Azura understands what is dementia and the symptoms of the different types of this disease process such as Alzheimer’s disease, Lewy Body, Frontotemporal, and other related dementias. In addition, MOSAIC provides hands-on training that provides insight into the proper approach and communication techniques that will allow our Team to be most successful in engaging those within our family of care to continue living life to the fullest. In the first year our Team receives over 90 hours of training and has over 30 hours of ongoing education each year. Azura was also the first provider to require the Virtual Dementia Tour, a sensory experience that helps one walk in the shoes of those with memory loss.

How many staffers are on duty in the daytime and overnight?

We pride ourselves in offering a higher than average staffing ratio, which enables our Team to engage with residents and spend time making their personalized joys a reality. In addition, at Azura Memory Care we monitor the acuity of each resident and of the overall home to ensure that as the needs of our residents change we are equipping them with the supports they need to maintain quality of life and quality of care.

What programs or activities does Azura Memory Care of Kenosha offer to keep residents engaged? How does the staff engage residents' long-term memories?

Thanks to Azura’s exclusive MOSAIC training and engagement program we offer an extensive array of activities to engage our residents socially, mentally, emotionally, physically and spiritually. Our goal is to help our residents maintain a high quality of life. One way we do this is by collecting an extensive Quality of Life Profile for each resident from their loved ones. This profile is then used to personalize their care plan and other tools that our Team uses to stimulate residents in conversations or activities that personally bring them joy. We also take our residents out into the community to local restaurants, concerts, farmers markets or any place that will make them smile! We also tap into their personal desires through our MOSAIC Dreams program, which asks what our residents best day would be and then works to make that day come true. This program has enabled residents to go on helicopter rides, fishing trips, ice skating, Brewers games and to even meet an elephant!

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

At Azura Memory Care we look at each resident as an individual and deserving of a very personalized approach, plan of care and daily smile. Thanks to the extensive knowledge of our three-pronged interdisplinary team, all assessments required are done by our team at Azura. These assessments are done per code, but also as needed to ensure that all aspects of our resident’s health are monitored in real-time and addressed in efficient and effective manner.

What techniques does Azura Memory Care of Kenosha use to support memory care residents during mealtimes?

Our MOSAIC Dining experience ensures that those within our care are receiving delicious and nutritious food that has been selected with their needs specifically in mind. We first tap into the normal likes of our residents and then using a team of dietitians created a menu that is both dementia-specific and mouthwatering! In addition, we utilize a special approach to dining that includes our caregivers sitting down and eating with our residents. Thereby utilizing their expertise to help cue, monitor and inspire conversations and socialization around the dinner table. We have also utilized research on best practices in dementia that include proper table settings to ensure space and tool recognition, adjustable heights in tables and red plates to increase appetite and help with visualization of food.

How does Azura Memory Care of Kenosha keep residents' families informed about their loved ones' health?

Family interaction is at the heart of all that we do at Azura and our hope is that once you walk through our doors you feel like family! Therefore, we do our utmost best to have an open line of communication with all our families including regular phone calls, emails and photos of their loved one engaged in a personalized moment of joy. We also use social media, website blog, and enewsletters to keep those associated with Azura abreast of what is going on within our family of care. Plus, we have monthly gatherings and events that families are invited to participate in as well.

Describe the neighborhood around Azura Memory Care of Kenosha. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Azura Memory Care is located in a residential setting and set up to feel very much like one’s own home.

Is Azura Memory Care of Kenosha affiliated with a hospital if more care is needed?

We are proud to work with all the local hospitals, clinics, home health and hospice agencies in the surrounding area. Our goal is to ensure that our residents have the ability to seek and utilize the care they chose at any time. We are honored to partner with in-house providers for some services such as physician, podiatry and beautician; but our residents and their families can also use outside providers too.

Costs for Azura Memory Care of Kenosha

Cost of Memory Care

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Services and Amenities of Azura Memory Care of Kenosha

Costs

  • All Inclusive Rent
  • Memory Care Starting At: $5400/month

Room and housing options

  • Companion Suites: Yes
  • Studio Apartments

General

  • Resident Capacity: 36
  • Respite Care
  • Minimum Age: 55
  • Pets: Small Pets Allowed Only

Licenses

  • State Licenses: 0013412
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About Azura Memory Care of Kenosha

  • Warm, loving home designed to enhance the quality of life and independence, while ensuring enhanced security through the use of alarmed doors, RCare Emergency Response System, and on-site/on-call nurse oversight..
  • 24-hour care team trained in dementia care and Azura’s innovative MOSAIC philosophy.
  • Personalized management of medications and behaviors with a high caregiver to resident ratio.
  • rivate room with ensuite bath includes utilities, Wi-Fi, linens, housekeeping, and laundry services.
  • Couples Suite Available
  • Tailored activities to enhance life and give daily moments of joy through holistic therapies of activity, creativity, reminiscence, sensory, cognitive, and more.
  • Healthy food options including nutritious snacks and dietician-approved meals, that honor personal choice.
  • Customized assistance with grooming, bathing, dressing, incontinence, and mechanical lifts.
  • Quality of Life Coordinator and support team available to support daily activities, social events, and community outings.

What Makes Us Special

Our Kenosha community features two homes purposefully designed to meet the needs of those living with dementia and support them through all stages of the disease. From the paint on the walls to the layouts of the buildings, every aspect has been carefully chosen to provideour residents with the best possible experience. They can enjoy spaces like sunrooms, sensory rooms, living rooms, resident friendly kitchens — even our park-like courtyard is equipped with a beautiful walking path and bocce ball court, perfect for intergenerational fun!Each resident’s private suite can be personalized with their belongings. Their care will be also be tailored to their personal needs and provided by our exceptional team trained in evidence-based, scientifically proven dementia best practices and following our exclusive MOSAIC philosophy of engagement and care.

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Azura Memory Care of Kenosha


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