Provider Response
We appreciate all feedback and are sorry to learn of your loss. At Azura we work very hard to address any issues in a timely manner, but as stated in the review, this perception of Azura is more than 2 years old. Many things have changed during that time, as we are always looking for ways to improve and implementing these enhancements. In addition, HIPPA doesn’t always allow us to communicate issues to all involved in the love and care of an individual. However, whenever a family or anyone has a concern our Azura Team is always willing to listen, address the issue and move forward to ensure the care of our residents. In addition, we have an Azura Connections system that allows for anyone to call, email, fax or send in a comment of concern or praise. We wish this process had been used, instead of reporting it 2 years after the perceived issues occurred. Thank you.