Caring.com
Caring.com

(800) 558-0653

Heartwood Extended Healthcare

1649 East 72Nd Street, Tacoma, WA 98404

(800) 558-0653 (Caring Family Advisor™)

Claim this listing

3.8

(7 reviews)

Care Offered: Nursing Homes and Assisted Living
Get cost information
Find out availability
Payment options

What you can do with Caring

  • Search the Caring database

    Quickly search the largest online senior living and senior care directory

  • Read reviews and expert guidance

    Read our authentic consumer reviews and content by experts

  • Speak to a Family Advisor for free

    Guided, expert advice to find the best community or agency for you

  • Take a tour to decide yourself

    We’ll help you book tours or get in touch with local agencies

About Heartwood Extended Healthcare in Tacoma, Washington


To learn more about this provider�s license and review other available state reports, please visit:
Washington State Department of Social and Health Services Long-Term Care Residential Options

Map of Heartwood Extended Healthcare

Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    3.0

  • Staff

    3.0

Medicare Provider Number: 505326
    Ownership Type: For profit - Partnership
    Rating Date: 9/1/2023

Request a Tour

Sat

7

Dec

Sun

8

Dec

Mon

9

Dec

Select Tour Time

Reviews of Heartwood Extended Healthcare in Tacoma, Washington

3.8

(7 reviews)

  • Facility

    3.3

  • Staff

    3.7

  • Food

    3.7

  • Activities

    3.0

  • Value

    4.0

Seekerbee

4

June 16, 2023

I am/was a resident of this facility

Competent and caring staff. Clean facilities. Room pleasantly decorated with plenty of space. There's the normal challenges of living in any large organization.

elbee88

4

May 9, 2023

I am/was a resident of this facility

I have been here at Heartwood EC since 2021.When I got here I would have given it 1-2 stars but now that they have a new administration in place the difference is night and day.In the past the food was horrible,some of the staff seemed indifferent to patient needs and there was an overall lack of accountability.However since the new administrator has been here those issues have been resolved.The food is good,the staff seem more engaged and there is accountability and structure.More importantly patients feel like we are being heard because he takes the time to be hands on in problem solving and listening to the patient needs.So far all of the higher ups I have communicated with Have all promptly responded to me either in person or by email to address whatever concerns I have had.Even though there is always room for improvement I would give this place a solid 4 out of 5 stars and would recommend it for your family members.As a patient here I can say that the old reviews that were bad are definitely outdated.

shocked and saddened

1

February 11, 2021

I am a friend or relative of a current/past resident

Please, don’t send your family here. After everything you and your loved ones have been through by the time they get to rehab, the frequency of simple tasks getting done wrong will eventually overwhelm you. Having worked in this Feild of work and currently working as a public servant, I’m often unsure how simple tasks go awry to no alarm. Some staff members seem to show low compassion for patients. My father described to me how he felt like he was a burden on the staff. One night he fell asleep only because of the time spent screaming because he couldn’t get attention from a staff member. This among other problems have me concerned for my father’s mental and physical health as well my own. Getting distressing phone calls from him often makes my days even more difficult. I hope you read this, and divert your money from this busses. Strongly considering getting legal counsel.

Gary435823

5

April 10, 2017

I am a friend or relative of a current/past resident

My mom fell, broke her hip, and went to rehab at Heartwood. It was clean and had friendly, professional staff. My mom never had any complaints about it. She is very picky, but most of the time the food was good. There were always three or four choices for the main entrée, like at dinnertime, you could have a salad or vegetable or both, so there were choices. I wouldn’t mind being there myself when the time came. The staff might have been overworked or something because we'd ask for help and it might take them awhile to get there. But on average, they’d be there in a couple of minutes.

Kathy256135

4

November 25, 2016

I am a friend or relative of a current/past resident

My friend ended up at Heartwood Extended Healthcare. It was so different from assisted living because so many couldn’t walk. But they did have activities scheduled for everyday, and those who could can partiipate did. The people were very professional, and it did appear that there were more of them. They didn’t have telephones or TVs in the room, and you have to pay additional for those items. You have to provide your own TV and then pay $20 a month. They had landlines, but you still pay $20 more a month for that also, but that is not on the website. However, Heartwood was warmer feeling that the other facility. They were much better than the other facility. They had good therapy. I was pleased with the food, but again, she got food that she should not have been given. But I would say their social worker was so much better than the one at the other facility. She took at least an hour to explain everything, and she was extremely professional with that.

Elton1

5

May 13, 2015

I am a friend or relative of a resident

My friend had fallen, and she was in the hospital for like 15 days. I was looking for a place to put her, and they recommended Heartwood. They said they were already able to place three people over there, and they all seemed very happy. Heartwood is a house care facility, and they have a memory program there also. They talk about memory loss, and she participates in all that kind of stuff. She also participates in the games, and she has made a lot of friends. It is a single story place, and they have good meals and good therapy. They have exercises and games. It is a good place, but it is a little on the pricey side. The service is really great, and as long as the people are happy, there is nothing else you can say.

Still a Caregiver in my Heart

4

December 22, 2012

I am a friend or relative of a resident

We found staff friendly, caring, loving, professional and skilled. If I ever have to go into a nursing home, I'd want Heartwood to be considered. For two years (2010 to early 2012) Heartwood was the home to my sister's father-in-law, a WWII vet who was my best buddy. My sister had cared for him in her home for about a decade, until he required 24-hour care. A few years earlier (after significant research), Heartwood became my mom's home for two years, following rehab for a major stroke that left her needing 24-hour care. A decade earlier, my brother-in-law's mother stayed at Heartwood. No place is ever perfect. (We visited many and tried a few other facilities. We learned that we, as patient advocates, always need to speak up, periodically, to drive progress or change, no matter the facility.) When we (my sister or I) spoke up at Heartwood, they listened, made changes, and improved, when needed. They were proactive, too, kept us informed, and worked at keeping our loved ones engaged and moving around. Heartwood is still independently owned (which is rare, nowadays), with an owner on-site frequently. Staff (from charge nurses, aids and rehab pros, to the activities team, administrators, laundry and maintenance providers) were genuinely friendly and helpful. At Heartwood, I visited my WWII buddy monthly to weekly (with my sister and her husband visiting during the week). Earlier, with my mother, I visited several days a week to daily, hours at a time, all hours of the day and night (with sis visiting weekly). Heartwood was there for us, working with us to keep our loved ones as healthy as possible, in good humor with twinkles in their eyes, for as long as possible. Then they helped as we said our last good byes. While no family resides there any more, my sister and I, independently, enjoy dropping by Heartwood to share hugs with staff who genuinely loved our loved ones.

Help seniors by writing a review


If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.

Didn't find what you were looking for?

Caring's Family Advisors can help answer your questions, schedule tours, and more.

Call us at (855) 948-3865

Helpful Articles

Senior Living Communities near Pierce County, WA

  • Kitsap County
  • King County
  • Thurston County
  • Mason County
  • Lewis County
  • Jefferson County

Senior Living Communities near Tacoma, WA

Senior Living Advisor

Caring

Caring Chat
Caring Chat
Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Our Services

  • Senior Living Directory

  • Senior Care Directory

  • Caregiving Resources

  • Sitemap

  • Terms of Use

  • Privacy Policy


© 2024 Caring, LLC. All rights reserved.