Heartwood Extended Healthcare

Seekerbee

Competent and caring staff. Clean facilities. Room pleasantly decorated with plenty of space. There's the normal challenges of living in any large organization.

elbee88

I have been here at Heartwood EC since 2021.When I got here I would have given it 1-2 stars but now that they have a new administration in place the difference is night and day.In the past the food was horrible,some of the staff seemed indifferent to patient needs and there was an overall lack of accountability.However since the new administrator has been here those issues have been resolved.The food is good,the staff seem more engaged and there is accountability and structure.More importantly patients feel like we are being heard because he takes the time to be hands on in problem solving and listening to the patient needs.So far all of the higher ups I have communicated with Have all promptly responded to me either in person or by email to address whatever concerns I have had.Even though there is always room for improvement I would give this place a solid 4 out of 5 stars and would recommend it for your family members.As a patient here I can say that the old reviews that were bad are definitely outdated.

shocked and saddened

Please, don’t send your family here. After everything you and your loved ones have been through by the time they get to rehab, the frequency of simple tasks getting done wrong will eventually overwhelm you. Having worked in this Feild of work and currently working as a public servant, I’m often unsure how simple tasks go awry to no alarm. Some staff members seem to show low compassion for patients. My father described to me how he felt like he was a burden on the staff. One night he fell asleep only because of the time spent screaming because he couldn’t get attention from a staff member. This among other problems have me concerned for my father’s mental and physical health as well my own. Getting distressing phone calls from him often makes my days even more difficult. I hope you read this, and divert your money from this busses. Strongly considering getting legal counsel.

Gary435823

My mom fell, broke her hip, and went to rehab at Heartwood. It was clean and had friendly, professional staff. My mom never had any complaints about it. She is very picky, but most of the time the food was good. There were always three or four choices for the main entrée, like at dinnertime, you could have a salad or vegetable or both, so there were choices. I wouldn’t mind being there myself when the time came. The staff might have been overworked or something because we'd ask for help and it might take them awhile to get there. But on average, they’d be there in a couple of minutes.

Kathy256135

My friend ended up at Heartwood Extended Healthcare. It was so different from assisted living because so many couldn’t walk. But they did have activities scheduled for everyday, and those who could can partiipate did. The people were very professional, and it did appear that there were more of them. They didn’t have telephones or TVs in the room, and you have to pay additional for those items. You have to provide your own TV and then pay $20 a month. They had landlines, but you still pay $20 more a month for that also, but that is not on the website. However, Heartwood was warmer feeling that the other facility. They were much better than the other facility. They had good therapy. I was pleased with the food, but again, she got food that she should not have been given. But I would say their social worker was so much better than the one at the other facility. She took at least an hour to explain everything, and she was extremely professional with that.

Elton1

My friend had fallen, and she was in the hospital for like 15 days. I was looking for a place to put her, and they recommended Heartwood. They said they were already able to place three people over there, and they all seemed very happy. Heartwood is a house care facility, and they have a memory program there also. They talk about memory loss, and she participates in all that kind of stuff. She also participates in the games, and she has made a lot of friends. It is a single story place, and they have good meals and good therapy. They have exercises and games. It is a good place, but it is a little on the pricey side. The service is really great, and as long as the people are happy, there is nothing else you can say.