Park Manor Of The Woodlands

suchapunim

The semi private room was tiny. The beds are antiquated and hard to get comfortable in without two nursing assistants help. If they will. Some of the workers seemed to hate their jobs and were nasty. The food was horrible. I wouldn’t give it to my dog. I lost 23 pounds in two and a half weeks. Park Manor needs to have a major inspection in all areas. Showers were offered twice a week. They lined you up in your wheelchairs just like a commercial car wash. The water was freezing and the aide seem to hate her job. Please use other venues if you need the services of a skilled nursing care facility.

George F

On May 1, 2023, after surgery for a broken hip, Memorial Hermann Hospital of The Woodlands suggested I go to Park Manor of the Woodlands for therapy to learn how to walk again. Memorial Hermann screwed me as they never told me my insurance policy would allow for a private room. Park Manor only has semi-private rooms. The main reason to go to rehab is for the physical therapy. I give Amber with Park manor 5 stars. She is excellent as is the rest of the therapy staff. You are only allowed 6 hours of therapy in a week. There are 168 hours in a week so you get therapy for 3.5% of the total week. This facility has a design where there are 4 hallways with patient rooms that extend off of a main area that is carpeted. The hallways are floored with tile about 75 yards long. But every 10 yards or so, there is a patch of carpet about 15 yards long. Have you ever tried wheeling yourself in a wheelchair across carpet? Congratulations on a stupid design. The semi private rooms like room 408 are small. There is room for 2 beds and there is a small bathroom with a sink and a toilet. There are grab bars on the walls. If you are in room 408, there are stains that resemble blood behind the grab bar. There are 2 tv’s about 23 inch wide. Room 408 had 1 tv that could get streaming but not the other. I asked about the WIFI password. They finally gave it to me after the fifth day. The ac unit did not work and they finally changed it out after the second day. After that it worked well. The beds were not comfortable, had old style non electronic controls that were hard to use and I did notice that the beds did not have wheels on the floor. They had to be cranked down. Good thing there was no fire. This is a wonderful place if you want to lose weight. I lost at least 10 pounds in 2 weeks. Typical lunch is a cold, dried out 3-ounce piece of pork chop with cold mashed potatoes. Ice cream cup is like eating cold soup. My wife brought me some apples and cheese crackers. Get used to ordering food delivery. Ambulance service to Park manor from Memorial Hermann was covered in insurance but leaving Park manor is considered transportation services and there is a $290 co-pay. Go eat a meal at Park Manor and look at the beds and rooms yourself before you sentence a loved one to this place.

Angel1973

Extremely disappointed. I have already spoken to the administrator but it doesn't change the fact on how I feel about this facility. My father was released from Methodist to Park Manor The Woodlands. He was still requiring antibiotics because he had double Pneumonia and he also had pleural effusion. The first day he came on a Wednesday night, the next day he started therapy and did really well. It started slowly going down hill after that. He would complain to the nurses of being nauseous they wouldn't do anything for him, saying he takes so many meds he needs to eat. He would become so nauseous that he couldn't get out of the bed. He complained to me, I told them & they would tell me he has to eat. The food there was awful. He was on a very low sodium diet. It was documented in all his files. He was given very high in sodium food one being a POTTED MEAT sandwich. When I spoke about this to the nurses they said if he has special dietary needs you have to bring that food from home & they could heat it up. The dietician serves one thing for the entire hospital. I was already a wreck leaving my very ill father at that facility so I went bought him over $100 worth of food for him to eat, which he never did eat. He had fallen more ill as time had passed there. I would ask for blood work to be done, I was told that they would ask the dr and it was never done. I would ask for xrays to be done. They were done the 3rd day he was there but after that they wouldn't do them anymore even after he was complaining of severe pain in his chest & back. I would beg them to & the answer was always if the dr feels it is necessary. They told me they were pretty sure he was having panic attacks. I would ask for his oxygen to be checked in front of me by the nurses because he would have such a hard time breathing. I had several nurses tell me they had already done it they would do it later. They used a normal finger oximeter, not even one that was attached to the finger, one you get at your local pharmacy. So I started bringing my own. I would call up there to check on my father. I always tried his cell phone first & if I couldn't get a hold of him that way I would call the main line. There were several nights & weekends i would have to call 2 & 3 hours STRAIGHT before someone would answer the phone. One weekend I went back & forth up there a total of 6 times because nobody would answer the phone. Sometimes I would see a nurse & they would apologize other times i wouldn't see anyone at all. He complained that he would push the nurses button over & over for hours with nobody coming to his aide. He even went as far as screaming, taking his oxygen off thinking they would see it in a monitor so someone could help him taking off his clothes pretty much throwing fits so someone would come. He told me knew what he was doing but that was the only way he could grab their attention. On Fathers day 6/19/22 I went up to see my dad. He said he was extremely uncomfortable. I asked the nurse if we could put him in his chair, they told me no because his blood pressure had been low as well as his oxygen with 4 litters of cannula oxygen. I asked if they would call the dr & they told me very non chalant that they would but they wouldn't have an answer until the next day. I panicked but nobody would listen. I asked if we could have him transferred to Methodist ER again and they told me they would ask the dr. I wish I would have listened to my intuition & just called the ambulance myself but i didn't. My dad always wanted to see me everything i brought him or did for him in general he overly appreciated. That day i gave him his fathers day card he read the front & wasn't interested. I chalked it up to him not feeling well. Him & i spoke around the clock unless his cell phone was to far away from him or it took me 2-3 hours for someone to answer the phone. Him & i were very close, he lived with me. The next morning I called him at 5:45 am & i asked him how he was feeling. He told me a lot better i told him that i would call him on my way to work. I called him at 7:15, called several times that was becoming normal. Eventually his nurse picked up his phone & said she was sorry but my dad had gone into cardiac arrest. Nobody would listen to his cries for help & they wouldn't listen to mine either. I was his advocate i stressed everything that he needed. Me & my sister switched days we would visit him & they still didn't listen to us. If someone would have listened to us maybe he could have had a better chance. He did have a lot of health problems, but they were always kept under control. We never did an autopsy. Now I wish we had. I wonder was he yelling for help, was the nurse in there with him (I will never know the truth), was his roommate in there. What happened between 5:45-7:15 am? We'll never know. Just be careful when you have your loved one go in there & be on top of them if not things might not go well.

Julie

My mother was in Park Manor of The Woodlands. It was a nursing home/rehab. They dumped her off at a shift change in a room with a roommate and 20 minutes after she was dumped there, I showed up and for all intents and purposes, she wasn't even there. She was sitting on the bed without any pillows, no tray like you see in hospitals. Her TV was very, very loud and her roommate's TV was very loud and it was on the same channel. There was no remote to turn it off. I let them know very fast. "I don't know what's going on but I'm about to take my mother out of here." All of a sudden, everybody shows up saying it was a shift change, and there was an emergency. The lady who did the paperwork told my mother she was old, tired, and grumpy. That was her introduction to my mother and the next time she said that, she left out the grumpy part. They couldn't find the remote, so I had to unplug her television from the back. Her roommate liked her room 70 degrees and left it that way because the air-conditioning was next to her bed and my mother likes it 75. Her roommate slept with the TV on all night very loud with the light on. My mother has to have quiet and dark, so it was a nightmare. It was the rehab wing. She wasn't on the wings that have the permanent residents. The occupational therapy and the physical therapy were excellent, though it wasn't real intensive. For the most part, she was just in her room for eight days and they wanted to keep her longer. The physical therapist said she was ready to go home and I had to tell them, "If you don't let me come get her now, knowing that the doctor had said she can go home, the physical therapist said she's going home, then it's not gonna be pretty. I'm going to call an ombudsman. I'm going to utilize the federal laws that are in place for people like my mother. You can't keep her there beyond rehab." That was a nightmare. The activities lady said to my mother, "You're welcome to join in on activities," but she chose not to. She was there for rehab and was weak.