The Medical Resort At Sugar Land

crysh

Unprofessional, uncourteous staff, incompetent care team

Danna

I visited The Medical Resort at Sugar Land. They had a nice common area. When you go into the area where the bedrooms were it smelled of urine, and it's carpeted. A place like that should not be carpeted; it would definitely be impossible to keep it clean. Some of the staff were horrible too. They're inattentive and rude. They need to change their nursing practices or nursing bedside manner. It's deplorable. They had a salon. It was not open because of COVID. They had nice and clean rooms.

Jenny77479

My Mother stayed at The Medical Resort in Sugarland for 2 years. She received excellent care from the nurses, CNA's and other medical staff. Valerie, Kay Luna and Mary (CNA) were extra attentative. The medical care was good. The food was varied, nutritious, and tasty. The facility was always clean. My Mom's room was well-appointed and comfortable. All of the staff were helpful and friendly. There were activities available, but my Mom did not participate in them. Physical therapy is also available. I recommend The Medical Resort in Sugarland.

fatboyjs

wound care is very good here they take very good care of me

Ms. L Chancellor

My friend was brought to this facility for rehab after an emergency procedure. The first night he was put in a room and not checked on all night. The call button in his room was not working and he needed to relieve himself, but no one came to assist. Without assistance, he urinated on himself in his bed. The room was cold and he could not reach a blanket. He lay there wet and cold till someone checked on him in the morning. The call button was temporarily fixed, but has since malfunctioned again. He is too weak to get up and reach the door to ask for help. I am not impressed with the level of care here.

Dr. D

My mother was at The Medical Resort at Sugar Land. Lovelady was excellent. That's the only person I want to say something about. If she wasn't there, I would give them a 1. She was very compassionate. I've never seen somebody as compassionate like her. What I don't like is you can't reach anybody on the phone. The phone system is horrible. Cleanliness and upkeep were fine. The place looked good.