I saw part of Brookdale Sugar Land, and I must say that the people were extremely nice and cordial. Because of the virus, I couldn't go through, but they showed me a room. I just couldn't go through the whole facility. We met on the front porch, but everybody was warm, friendly, and helpful. The one room I saw was small, but only because it was the closest one to the lobby. It had two large closets, and a lovely big bathroom where you can roll a wheelchair into the shower. Everybody was so friendly. The person that helped me the most was Katie. She was so friendly, she set up chairs on the front porch the day I came over, and had a couple of staff members there that I could meet. I got to meet about five people, which I really appreciated, and they were extremely friendly and nice.
Brookdale Sugar Land
Offers Assisted Living and Memory Care
31 Reviews
151 Commerce Green Blvd, Sugar Land, TX 77478
Call
(800) 385-2527
PROMOTION!
2 days
Independent and Assisted Living new residents receive $500 off the 1st full month and 4th full month free Base Rent. Must take financial possession by 2/28/2021. Ask for details when you tour.
Reviews of Brookdale Sugar Land
Assisted Living Reviews for Brookdale Sugar Land
September 15, 2020
I visited this facility
March 19, 2020
I am a friend or relative of a current/past resident
My mother is living in Brookdale Sugar Land. It's been pretty good, I think the food is lacking, but overall, we're pleased. The staff is very nice. They have bingo, happy hours on Fridays and ice cream socials.
January 31, 2020
I am a friend or relative of a current/past resident
We moved my sister-in-law to Brookdale Sugar Land, but we just received the bill and we have charges on there that were not disclosed to us, so we may be moving her. So far, Brookdale has been fine. They've transported her to a doctors' appointments, they remind her to come eat, and they help her with her medication management. Her care has been good. Her room is clean, spacious enough for her, and they have exercise classes, bingo, and some activities she has been active in.
Provider Response
We appreciate you taking the time to share your billing concerns with us. We hope you will call us or email us to discuss these concerns in greater detail.
August 02, 2019
I visited this facility
I liked Brookdale Sugar very much, and I felt welcomed. The person who actually welcomed me was the maintenance man, which I thought was really nice. We met with the director, which was really good. The facilities were a little bit older, but it was kept clean and tidy. It was a different type of senior community because it didn't have independent living and was much smaller compared to others I have seen. They talked about the activities they have available although I didn't see the interaction at that time. The dining area was very wide and open. They had just remodelled it and it looked very nice. The staff who gave me the tour tried her very best. I would rate the layout of the facility itself a 4 because it's older and was not wide, open, and airy. It felt more closed. I think that place goes back to the '80s and '90s so they might think about updating.
June 24, 2018
I visited this facility
We didn't like Brookdale Sugar Land at all. It just didn't seem like home to me. The ambiance wasn't something that I would be comfortable with for my grandmother. The person who gave us the tour was kind, but not as organized as the person who gave us the tour. I went over the pricing, but it was equally priced when compared to another community that was better than this one. It's not dirty, but I wouldn't say that it's really clean either. We walked through the cafeteria. We didn't get to taste the food, but it didn't look appetizing to me regardless.
Provider Response
We are sorry to hear your tour of Brookdale Sugar Land did not meet your expectations. We want to thank you for taking the time to visit and providing feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.
November 20, 2017
I am a friend or relative of a current/past resident
My mother (87 years old) and has not been in good health for years. She has been at Brookdale Sugar Land for 1-year now. She is in a private room - small, but has everything she needs. She has been on Hospice care for 7-months, but they are not responsible for her day-to-day care, which she receives from the incredibly caring staff at Brookdale. She was previously at another assisted living facility, but they could not provide the additional care Mom requires (she is a fall-risk), so when I found Brookdale Sugar Land, I immediately had a good feeling about the facility, the amenities and especially the staff. We have the peace of mind knowing Mom is being well cared for. They have monthly family dinners and with the 'open door' policy - you can come and visit your family member (and dine with them) whenever. It is very clean - doesn't look like many other facilities, which look more like a 'hospital/nursing home'. There is a central dining room and residents order off a menu. There is also a Doctor on staff & RNs to assist. They will take residents to ballgames, sight see, out to lunch and help them feel they are not 'trapped'. We cannot recommend any place more than our family does Brookdale Sugar Land.
August 21, 2017
I visited this facility
My visit at Brookdale Sugar Land was very good. The rooms were very spacious. They didn’t have a garage, but they had covered parking. The one thing I didn’t like was that I have a cat and it would have to be kept inside. The dining area was very nice. We had an OK hamburger. The one- and two-bedrooms come in different but spacious sizes with walk-in closests. This is the one we would probably go to due to their location.
June 18, 2017
I am a friend or relative of a current/past resident
Brookdale Sugar Land is a little jewel nestled in the original Sugar Land settlement. The Executive Director runs a tight ship and the staff are very caring people.
March 04, 2017
I visited this facility
Brookdale Sugar Land seemed like a really good community. They seemed really professional.
November 03, 2016
I visited this facility
Brookdale Sugar Land had a lot of older people, and they seemed to be in worse shape than my mother-in-law. They were in wheelchairs kind of sitting and leaning. My mother-in-law needed assisted living, but she didn’t need that kind of living. However, it was a very clean place. It was very nice, and the people were great. The food looked good. I knew they had a bus that took place where they wanted to go. They would take you to doctor’s visits. I knew they had a doctor that came in. However, these people seemed to be a lot more intense care than my mother-in-law.
Provider Response
Thank you for taking the time to share your experience from your visit. We'll pass your feedback along to our management team.
March 27, 2016
I visited this facility
I wasn’t very impressed with Brookdale Sugar Land. The people seemed a bit isolated, but it could have been the time of day I visited. The staff was very friendly. Everything was a bit older, not run down but just older and didn’t feel fresh or new. It was clean. They did mention that they were going to renovate. When I visited, they were playing bingo. It was OK. Nothing really stood out to me. It wasn’t my top choice.
November 30, 2015
I visited this facility
Brookdale Sugarland has the lowest rates. I like them. The people were all attentive, helpful, and I thought they appeared to provide all the services that the residents needed. The place was clean. It’s an older place but comfortable. All the people that I visited there seem to be really happy. I spoke with people that had several years of experience with them, and they had nothing but good things to say about the care that their loved ones received. It is by far the most reasonably priced one. That’s the main reason I decided to go with them because they really offered a reasonable price that I can afford.
September 30, 2015
I visited this facility
I liked Brookdale; I liked the people that I talked to and the people that I met that took me all around the hall. I met the cook, nurse, and the staff, and I was very comfortable with them. I talked to a few of the people that lived there, and they seemed to be happy. The rooms were very clean, roomy, and well-kept. They had facilities for people to be together. The food and the dining facility were adequate.
September 30, 2015
I am a friend or relative of a resident
My mom is in Brookdale and everything is good so far and fine. The staff is wonderful and very helpful. My mom’s room is a basic room, and it has bathroom. The food is very good.
May 22, 2015
I am a friend or relative of a resident
We chose Brookdale Sugar Land because it was closer to where I live. The staff were friendly and helpful. The place was very clean, and they have lots of different things going on. Their dining area is very nice .
April 07, 2015
I visited this facility
I visited Brookdale. The staff was very good. The rooms were very nice. It was very homey and very spacious. It was a very nice community.
January 05, 2015
I visited this facility
Emeritus was an older facility with very nice people. The lady seemed very nice and very willing to work around my parent's pets. They were the ones most willing to work with my mother's sling and her disabilities. My mother requires a sling to get out of bed. Some other facilities do not allow the use of the sling in the assisted living. If my mother didn't have any problems, Emeritus probably would be the place we would have brought her. My mother started having seizures, and they found a brain tumor, so we need to work on that before we could do anything.
October 16, 2014
I am a friend or relative of a resident
My mother is in the memory care unit in Emeritus. Everything so far is good. I have nothing but good things to say. It is a nice facility and it has a homey feel. It is very well kept and very well run. It is also close to where I am. They keep everybody busy. Everybody is friendly, and they know each other. The security is very good. I like that all the people that work there seem to care about the residents and they know all of them. They are doing a really good job from what I see, and I go there three or four times a week. I have no complaints at all.
It is a locked down facility. You have to punch a buzzer for you to be let in and let out. They have a keypad so not just anybody can just go in or go out. I will most definitely recommend them.
August 15, 2014
I am a friend or relative of a resident
Mom was able to spend a week at Emeritus at Sugar Land and she really, really liked the facility. We liked how small it was and how the people were super friendly and nice, but in the end she just doesn’t really need that level of care yet. The staff seemed to really know their residents and care about them. If she would stay in a place, this is probably where she would stay. The rooms were a little bit older, but they were nice and big. We were able to eat there and it was fine.
January 31, 2014
I am a friend or relative of a resident
For a period of time, I had my wife in Emeritus. I have come across them because I have known some people that had been there. The caregivers did a very good job. I didn't eat there but the food smelled wonderful. The facility was very clean and very nicely run; however, I had to move my wife out of there because the hospital recommended nursing care for her which they did not offer. We had a little hassle over at the billing after she had left that facility because I hadn't given them 30-day notice and that sort of thing. However, we finally got it resolved. As far as the facility itself, their caregivers, and the condition of the facility, it was excellent.
January 09, 2014
I am a friend or relative of resident
Though this community is older, our main focus when looking was for the care. The caregivers in this community treat the residents as they are their own relatives. The staff is always friendly and the management is very approachable and supportive. I would rather have wonderful care than a brand new facility with nice furnishings.
December 17, 2013
I am a friend or relative of a resident
My father, a WW2 veteran, 88 yrs. of age with dementia was in Emeritus at Sugar Land when he received injuries requiring ER attention. He received a concussion and inch long laceration under his right eye. He had eloped from the memory care unit at 1:30 AM on June 30, 2013. While being escorted back to the memory care unit he was startled by the pages the staff members received. He hurriedly went forward toward the steel door entrance to memory care. The staff members say they could not stop my father from slamming into the door. I suppose the protocol for emergencies is to call the family member to come get the resident and take him to the ER. This is what happened. I was called and instructed to come get my father and take him to the ER. I questioned why I was being called, if my father needed emergency care, why had they not called 911. I was placed on hold for a minute or two and was told , when they returned , that they needed my permission. I gave it and joined my father at the Hospital ER. DADS (Dept. of Aging and Disability Service) has substantiated the allegation of neglect. I was unable to speak to both of the staff members who escorted my father to memory care. My father was billed for the medical services he received. Emeritus refuses to pay for the full amount. They offered to pay half if I signed a waiver releasing them of responsibility. I did not accept.
How shameful for a company to behave in this manner. I placed my father there with the expectation of care and safety. They have broken that trust. I moved my father. Where are their ethics, honor and integrity? This happened on there watch and are responsible.
November 15, 2013
I am a friend or relative of resident
MY RATING IS ZERO STARS. This place is all about the money. They took my mother into memory care and charged us 1 1/12 months in advance. She was there for a total of 8 days. They drugged her heavily initially, and we were encouraged not to visit for the "transition". By day 6, she choked on her food and had a seizure. They did not seek medical attention for this. Day 8 when we moved her out to a hospital (followed by hospice) she could no longer speak or walk and her eyes were rolled back in her head. Even though she left because they were not able to provide care for her as she required skilled nursing, they insisted on 30 days written notice for a refund of the prepayment. She passed away 16 days after she left the facility - this would have probably happened sooner but they inisted on sending her to hospital instead of hospice to extend her life and collect more money. Please do not put your loved ones here. They talk a good game but are money grabbers. The one day I visited my mother there, they just put her tray of food in front of her. Since they had assessed her, it seems like they would have known she was not capable of feeding herself. Her room was very isolated in a back corner, and I fear they just left her alone laying there too often with no one checking on her. I also think the idea that they do not refund prepayments when you die is unbelievable.
August 27, 2013
I am/was a resident of this facility
Emeritus at Sugar Land is not able to give me as much care as I need. They are not really able to take care of me properly. I have to hire my own help to get me up in the morning, for example. The staff at this facility will transfer me out of bed grudgingly because they really don't want to and then they'll leave. They don't help me brush my teeth, get me dressed, or help me take a shower. They don't help me to get fully prepared for the day. So I hired somebody to apparently stay with me and get me ready for the day. I think the staff members at Emeritus are supposed to help me a lot more than they do. If you call for somebody to help you, they might take over an hour to even come to you, if they even come, sometimes they don't come at all. So I'm not okay with this place at all. The whole facility needs to be upgraded. It is a very old facility and it hadn't been updated. I can't take a shower in my bathroom because it is not accessible. I'm in a powerchair and I can't get my knees under the sink. My shower chair cannot fit in the shower room.
December 28, 2012
I am a friend or relative of a resident
I like the staff and the executive director at Emeritus. My mother is in their memory care unit. She shares her room with another resident. When she was moved there, I didn't think some of the memory care staff were as skilled as they should have been. But it looks like they made some changes. They do everything. They monitor, they provide food, and they engage them in activities. They also have community activities, daily games, Christmas party, crafts, and even church service on Sundays.
December 16, 2012
I visited this facility
Emeritus provide appropriate food for different types of needs, like a diabetic meal. They have big double-occupancy rooms for husband and wife or mother and daughter. They would have a courtyard, a book room or even a beauty shop. They are willing to try a sliding scale because I didn't have all that money. Although the facility is a little older, it's still in a good neighborhood. They still send me the newsletter every month. I also have an aunt that stays in Emeritus and she really love it there.
November 20, 2012
I visited this facility
While helping a friend find assisted living for her grandfather, she wanted to tour a few facilities. I went with her to view the Emeritus facility. The first thing that stood out about Emeritus was the cleanliness of the rooms and recreational areas. The staff was extremely friendly, and they made you feel comfortable and safe. We did not encounter many residents at the time we visited, but the people we did meet seemed to be well taken care of and content with their surroundings. As with most facilities do, the staff treated the residents well while in our presence, but you get the impression that it isn't an act, and that they do truly care about their residents. The staff at this assisted living location were young to middle aged, and they were attentive to the residents. The rooms at this facility were meticulously clean, and they smelled like fresh flowers/air fresheners rather than the clinical, hospital smell that many assisted-living facilities smell like. All in all, this facility satisfied our concerns and though it was somewhat upscale, we feel as though it would definitely be worth considering.
June 03, 2012
I visited this facility
We went to visit the Emeritus at Sugar Land assisted living facility since we happened to be in the vicinity looking at other places to consider for my brother's friend. The grounds looked well tended and maintained, with plenty of nice trees and shrubs.
The residents here seemed to enjoy a nice level of freedom, though there was plenty of assistance when necessary.
The rooms were all nicely decorated and the furnished community rooms were easy access. Residents may watch movies, use the computer, read, engage in arts and crafts, play games and gather for their many social events and parties. There were plenty of nice areas for quiet time as well as socializing with other residents and friends, family and other visitors.
The dining rooms include both casual and formal options. Their menus offer a variety of healthy food options. The food we saw looked nutritious, delicious and smelled really good, too. The snacks also looked interesting and healthy with a nice mix of nutritious options. We also liked that they encourage drinking plenty of fluids for healthy hydration each day.
The private areas were nicely decorated and personalized for the residents and it was clear that they enjoy their surroundings a great deal. The facility is pet friendly and one of the nicer features is the aviary. They also have many private courtyards and walkways, complete with patios, a garden and a gazebo. Residents may enjoy tending the garden where they grow their own fresh fruits, vegetables and flowers.
The residents are encouraged to enjoy physical activity as much as possible. They may take exercise classes such as yoga and aerobics, or use the weight training and other equipment. They may also enjoy the outer walk ways around the building and courtyard.
The facility is close to the metro area where residents may enjoy all of the local events, art, culture, music, shopping and fine and casual dining offered.
We could really see that the residents are treated with care, kindness and respect so that they are very well cared for at all times, with plenty of freedom to enjoy their surroundings.
October 19, 2011
I visited this facility
The main thing that I like about this place is that the people living there have freedom. As soon as you walk in you see them outside on the porch or in the garden. Of course the nurse is there watching them, they seem really nice they played along with them. It smells good in there, I see people cleaning as I'm walking down the hall. The lobby seems and feels comfy with plants and sofas and a piano. The rooms are a pretty acceptable size with nice decor and for some room drawers. The cafeteria could use some work on decorating. There's an activity room where they can do arts and crafts which I like. There's also a prayer room. It's pretty quiet don't hear anything. It's a pretty reasonable price and if you're having a hard time paying they will work with you on your own payment plan.
Memory Care Reviews for Brookdale Sugar Land
January 23, 2020
I am a friend or relative of a current/past resident
Brookdale Sugar Land is very clean, and the staff is very friendly. So far, we're having a great experience. My mother-in-law's room is good. She seems to be eating well, and she hasn't had any complaints about her food. She's in physical therapy, but they also bring them out to be in the community and get them moving and active. They're keeping her more engaged than when she was living at home. It's the cheapest of all the places I visited.
October 07, 2019
I visited this facility
I had a nice tour of Brookdale Sugar Land. It was a small community, which I liked. They're very friendly and very helpful. The staff members who assisted me were nice and friendly. They were willing to take me on a tour and to answer any questions that I had. They have semi-private rooms, which are nice, and spacious. They keep the residents doing different types of activities such as bingo. They keep an eye on everybody and try to keep them on a regimen.
Questions about Brookdale Sugar Land
What ongoing training does the staff receive in dementia care?
Ongoing training for staff – all associates are assigned one or more computer based training each month in addition to the training provided by their department head.
Describe the overall population of assisted living residents at Brookdale Sugar Land. What is their average age? What are their favorite things to do?
Our residents range in age from the late 60s to an amazing 105. Out residents enjoy exercising, playing games, bingo and happy hour and crafts.
What programs or activities does Brookdale Sugar Land offer to enrich residents' well-being?
Programs to enrich residents’ well-being – We have a full programming schedule daily. Enrichments programs include Be Fit exercises, Brain fitness games, weekly drives, trips to bookstores and other cultural venues,
What places are near Brookdale Sugar Land or within walking distance for assisted living residents to enjoy?
Places near the community or walking distance to community – we are a short drive to the historic Sugar Land Sugar Mill and its museum, wonderful restaurants, Constellation Field – home of the Sugar Land Skeeters baseball team, Sugar Land Town Center and First Colony Mall.
What transportation services does Brookdale Sugar Land offer to assisted living residents?
Transportation services – Monday, Wednesday & Friday – MD appointments within a 10 mile radius; Tuesdays – Walmart, Thursdays – out and about trip.
What makes the chef or dining program at Brookdale Sugar Land exceptional? What kind of menu can assisted living residents expect?
Our chef is from Louisiana and he makes a fabulous gumbo. We service restaurant style with menus from which the residents make their choices.
What safety features or security measures does Brookdale Sugar Land offer to assisted living residents?
Safety features – Brookdale Sugar Land is in a 1-story building. All Assisted Living resident are provides a call button they can use to call the nursing staff. The bathrooms are accessible and have well placed grab bars.
How does Brookdale Sugar Land keep residents' families informed about their loved ones?
We have an open door policy, Our management team is available for any question or concern. We have an active Facebook page where we post photographs of our events. The management staff contacts families about concerns or celebrations.
What is the care staff-to-resident ratio at Brookdale Sugar Land during daytime and nighttime hours?
Staffing ratios – we use a program that sets the staffing based on the number of residents and our residents needs not just on the number of residents.
If Brookdale Sugar Land accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Pets – pets are welcomed and we have an enclosed courtyard where they can play.
What ongoing senior care training does the staff receive?
Ongoing training for staff – all associates are assigned one or more computer based training each month in addition to the training provided by their department head.
How many staffers are on duty in the daytime and overnight?
Staffing ratios – we use a program that sets the staffing based on the number of residents and our residents needs not just on the number of
What safety features or security measures does Brookdale Sugar Land provide to protect residents who wander?
Safety features for residents who wander – Residents who might wander are kept safe in our Alzheimer’s and Dementia care community through staff intervention, activities and a secured environment.
What programs or activities does Brookdale Sugar Land offer to keep residents engaged? How does the staff engage residents' long-term memories?
Programs to enrich residents’ well-being – We have a full programming schedule daily. Enrichments programs include Be Fit exercises, Brain fitness games, weekly drives, trips to bookstores and other cultural venues,
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Safety features for residents who wander – Residents who might wander are kept safe in our Alzheimer’s and Dementia care community through staff intervention, activities and a secured environment.
What techniques does Brookdale Sugar Land use to support memory care residents during mealtimes?
Dementia Care ongoing training – our associate who work in our Alzheimer’s and Dementia care community receive monthly training specifically for residents with dementia in addition to the monthly computer based training give to all associates.
How does Brookdale Sugar Land keep residents' families informed about their loved ones' health?
Keeping loved ones families informed on health care – our nurses communicate with our families on an ongoing basis and are available 24 hours a day to answer questions. We also have a care conference every 6 month where needs.
Describe the neighborhood around Brookdale Sugar Land. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
We are located a half a block off of Highway 99. We have office/retail on three sides and a neighborhood fourth side. We are only a few miles from Sugar Land Town Center and First Colony Mall.
Is Brookdale Sugar Land affiliated with a hospital if more care is needed?
Affiliated with a hospital – our residents have several excellent hospitals to choose in the Sugar Land area – St. Lukes, Houston Methodist Sugar Land and Memorial Hermann Sugar Land. We are also a short 30-minute drive to the world renowned Texas Medical Center.
Services and Amenities of Brookdale Sugar Land
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Garden And Patio
- Resident Parking
Cleaning services
- Housekeeping
Activities
- Offsite Activities
- Religious Services
Guest services
- Overnight Guests
Diet
- Low Fat
- Low Salt
Languages
- English
General
- Respite Care
- Minimum Age: 65
- Pets: Small Pets Allowed
Licenses
- State Licenses: 000977
About Brookdale Sugar Land
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Amenities and Services
- Daily assistance with bathing and dressing
- Medication management
- Dining assistance and special diets
- Assistance with reminders and redirection
- Escorts and assistance with walking
- Emergency response call system
- Housekeeping
- Laundry and linen service
*Rates subject to change at any time. Level of care not included.
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