Provider Response
Hi Sheeshonaleash, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.
Offers Nursing Homes
April 18, 2022
Provider Response
Hi Sheeshonaleash, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.
April 02, 2022
Provider Response
Charlotte Rivers, we're disappointed to hear of the negative experience you had at our location. We will look into your feedback.
October 02, 2021
Provider Response
Thank you for your recent review. Our policy is providing the patient the best experience throughout the entire organization, and it is unfortunate to hear that we did not meet that expectation. We take our reviews very serious and will look into your feedback.
February 28, 2021
Provider Response
Hi JP and thank you for this glowing rating and review! We are so glad to hear how well you and your parent's experience with us has been! We are so proud to have such a hardworking and compassionate team. we will be sure to pass along your kind words to the whole team!
January 30, 2021
Provider Response
Hi, we're sorry to hear about your unpleasant experience with us. We always strive to provide the best possible care and environment for our residents and communicate with our family members. We have escalated your concerns to the Executive Director of the facility so that they may learn more and find out how we can make your experience better. Please reach out to us, so that we may speak with you, thank you.
January 15, 2021
Provider Response
Hi, we're sorry to hear about your unpleasant experience with us. We always strive to provide the best possible care and environment for our residents and communicate with our family members. We have escalated your concerns to the Executive Director of the facility so that they may learn more and find out how we can make your experience better. Please reach out to us, so that we may speak with you, thank you.
January 01, 2021
Provider Response
Hi, we are sorry to hear about your mother in law's unpleasant experience with us. Please reach out to us so that we may speak with you, thank you!
January 31, 2020
Provider Response
Hi, we're sorry to hear about your father's negative experience with us. We always strive to provide the best possible care and environment, and we are saddened to see we failed to do so. We have escalated your comments to the Executive Director of the facility along with the Director of Nursing. Please reach out to our facility so that we may speak with you, thank you.
May 10, 2019
February 23, 2018
January 02, 2018
Provider Response
Grannycm, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you.
November 20, 2017
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October 22, 2017
Provider Response
We appreciate your feedback!
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The Carlyle At Stonebridge Park is a senior living provider in Southlake, Texas that offers residents Nursing Homes. Contact The Carlyle At Stonebridge Park for more details on services and rates.
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