Regent Care Center Oakwell Farms

Stacy in SA

Cockroaches!!! FIVE OF THEM OVER A SIX-DAY PERIOD. Also, the “nursing staff” has NOTHING—no meds, no gauze, no scissors. Twice the CNA (certified nurse’s assistant) asked my bedridden mother is she had a pen. Why would she have a pen? Also, we once timed the response from when the “call” button was pressed to when they came, and it was over an hour (good thing it wasn’t an emergency ). Lastly, I brought in OTC meds (since they didn’t have any) and they disappeared, along with her fave snacks (popcorn, pringles and mini cookies in a cup.) When we left, I asked for the OTC meds back, along with the food that disappeared. To no one’s surprise, they said they had no idea what I was talking about. DO NOT TAKE YOUR LOVED ONE HERE. P.S., I have pics and video of some of the roaches. Ugh.

Veronica

The staff at Regent Care Center Oakwell Farms are proficient and kind. We feel that my mother-in-law's needs are being met there. She's in a one-bedroom unit and she has her own bathroom. It's nice. It's clean and looks really homey. They have a salon and a gym, as well as game nights and movie nights. There's just a couple of staff members that I don't agree with.

TS7

My friend was transferred to Regent from a hospital to continue recovering from Covid. It was a single room in the covid wing. There was no telephone service in the room. No water was available except a small styrofoam cup( no pitcher available). Except for meals, there seemed to be no oversight of the patients. There were no bathing facilities. No sponge baths either. She.went over two weeks without a bath. The patient’s vital signs were never taken(temperature, heart rate, etc). They ignored her complaints of chest pains. The nurses or care people had as little interaction with the patient as possible. No smiles. No greetings. They were determined that she be bedridden and not exercise. Only her determination made them let her use a walker to walk around. Her food had to be pureed due to swallowing problems. Therefore the normal food was pureed and poured on her plate including pureed lettuce wedge salad and pureed bread. Disgusting. Why not nutritious soups that would taste good. She lost weight that she couldn’t afford to lose. No supplements like Boost or Ensure were available. This facility is not a care center. It is a center for neglect and making money. This is my second interaction with them and I give them an F in every category except collecting their money.

Ms sue smith

My mother was sent her when she had covid. The nurse during the week were great! The weekend nurses need to be replaced. We took our mother home from regent with a six inch long and 3 inch wide bedsore. My mother was pushed or dropped while at regent and had to have major surgery, my mother was afraid of the weekend nurses and didn’t want to return to regent care after surgery. The administration here needs to look into the weekend staff performance . My mother’s health has declined significantly since she had her injury while in the care of regent oak well farms. I would not recommend this facility to anyone whose family member needs longterm care

Mrs Judith

Care is less than desirable. Only a handful of people cared about my father. The administration is horrible. Need to clean out most of staff and bring in compassionate caring staff who truly care for elderly. I will be reporting the care

Kimberly

Our experience with Regent Care Center Oakwell Farms is really good. The place is very clean and almost smelled clean. There's no trash on the ground and it's very well-manicured. I'm very satisfied with this community, I just hope it stays like it is.