Independence Hill Retirement Resort Community

Offers Assisted Living and Independent Living

41 Reviews
20450 Huebner Rd, San Antonio, TX 78258
Call (800) 385-2527
Independence Hill Retirement Resort Community (800) 385-2527

Reviews of Independence Hill Retirement Resort Community

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Assisted Living Reviews for Independence Hill Retirement Resort Community

May 25, 2018

By Carrie

I visited this facility

My mom is first on the waiting list at Independence Hill. It's a very nice and very pleasant-looking community. The biggest thing for us is that the extra care is not a point system. There is an actual list of the additional care provided for this amount of money, so you know exactly what you're paying for. The point system is very one-sided because they won't tell you what those points are, what they mean, or what you get, and you could very easily go up to $1,500 a month without even knowing why, so this is much more transparent and upfront, and we like that. The staff members are very friendly, very helpful, knowledgeable, and very welcoming. They had my mother eat lunch there and meet the people. My mom likes their food, too. Also there are a lot of activities, like movies, craft, bingo, happy hour, and games. They would take a drive on Sunday to various locations in South Texas. They go to plays and concerts, Wal-Mart and Dollar Tree, grocery shopping, errands, and doctors' appointments. Their staff is very good at encouraging the residents to participate.

September 26, 2017

By lsopher

I am a friend or relative of a current/past resident

My parents moved to Independence Hill over a year ago after searching numerous retirement properties. During their search, they fell in love with the friendly environment and comfortable surroundings of IH. The apartments are spacious, the food is great, the staff is amazing, and the activities are abundant. We had high expectations, and IH continues to meet and exceed those expectations. We are very appreciative to be a part of the IH community. Thank you!

March 29, 2017

By Marie808831

I visited this facility

I liked the location of Independence Hill because it was easy for me to find. The facility itself was a beautiful building with beautiful grounds. What they were offering were activities, your 3 meals, and short excursions to small towns in and around San Antonio. You just stand in front of the front desk, and the staff would snap to attention. I got to meet the young man who was out front -- Tommy -- and he would snap fingers for someone to come to the front and see what I needed done. In comparison with other facilities, it was complete the way it was.

March 28, 2017

By Rachel256667

I am/was a resident of this facility

Independence Hill is great. The food is good, and they give you a lot of choices. I can't complain about anything. We have a lot of activities and a heated pool, library, beauty shop, and theater.

February 01, 2017

By Debbie637010

I visited this facility

We visited Independence Hill, but we didn’t choose it because it was too far from where I am located, and I need something where I could pop in easily. Apart from exercise, they had a ton of things to do, like card games, happy hours, and off-premises activities. Independence Hill has been around for a long time and looked like a great place. The staff was very informative, very professional, warm, and friendly. We saw a number of different rooms in independent living, assisted living, apartments, and townhomes. Their apartments are nice and clean and not brand new but very well kept. They were very homey and very warm. It wasn’t so contemporary like a lot of the places they’re building now, but I think that seniors don’t really appreciate the contemporary. They like it being warm and cozy. The atmosphere they had created was like a little neighborhood. I just did not like the buy-in. They didn’t have an option where you can just pay monthly. You had to pay a bunch of money upfront like a down payment. You get most of it back in the end but not all of it.

Provider Response

Thank you for your warm compliments with regard to our team, community and ambiance. We take much pride in this and it is music to our ears to hear it! When mentioning the “buy in” and “upfront down payment,” I’d like to clarify that this Membership Fee is only applicable at Independence Village, which is our Neighborhood of Homes. We do not require this at Independence Hill Retirement Community (our Full Service Apartments) nor at our Assisted Living Community. Our residents pay monthly for rent and all inclusive services offered. We do hope that as you look around, we are still a contender, if simply due to the comfort you felt within our community, which is of the utmost importance when choosing the perfect home. We would love the opportunity to further discuss and clarify this, as your choosing to “Hang Your Hat” with us would be our pleasure!

Michelle Houriet Voutour ~ Executive Director

February 01, 2017

By Lorraine002031

I visited this facility

Independence Hill was a very nice place with a homey atmosphere, but I visited on a weekend and the parking got pretty heavy. I liked the woman in charge. I viewed living quarters that were very nice. The lady was good enough to show us the place, and everything she showed me was very nice. The location and the size was good, too. What I thought was ridiculous was that they wanted a $500 deposit for a dog. It’s a nice place, and I would consider it, but I would not pay a $500 deposit for a dog. I have had many friends who have used this facility, and I have never heard anybody complain about it.

January 02, 2017

By Wendy800707

I am a friend or relative of a current/past resident

We like Independence Hill. My mother-in-law has been there for six years. I can’t say enough about it; it’s very vacation-like. You can have an independent house, be in the apartment complex, or in the buildings like she is. The restaurant has three meals a day, and housekeeping is wonderful. They have a swimming pool, movie theater, billiards, library, fitness room, and a salon.

May 25, 2016


I visited this facility

Independence Hill is the oldest established facility here. They've been here 12 years. Extremely good rooms, independent villas and apartments and they have assisted living as well. They have a beautiful club house and 2 swimming pools. They are quite a nice facility. What I didn't like there is they expect you to pay full amount for the independent living, like let's say it's $300,000 then on top of that, you're paying a monthly fee of almost $3,000 or $4,000 so I don't like that at all. They have contracted with tennis courts with one of the country clubs there. There is golf and you can rent a club house and have a big party if you want. The dining area is beautiful. Very good.

Provider Response

Thank you for your praises regarding our communities. We are very proud of all that we offer and love that our residents can take advantage of the included privileges at The Club at Sonterra. In reading your review/comment, I would like to clarify that the upfront Membership Fee is only applicable at Independence Village, which is our Neighborhood of Homes. We do not require this at Independence Hill Retirement Community (our Full Service Apartments) nor at our Assisted Living Community. Our residents pay monthly for the rent and all inclusive services offered. We would love the opportunity to further discuss and clarify this for you, and get another opportunity to properly explain the different options available to you at each of our 3 communities. We are proud to have great options which allow our residents to choose the plan, floorplan, services and community that best suites their wants and needs. We sure hope we get the opportunity to chat with you again… perhaps over lunch!

Michelle Houriet Voutour ~ Executive Director

January 13, 2016

By Happy Visitor14

I visited this facility

I visited Independence Hill. It was very nice, but the expense was too much. The staff was very nice and very cordial. The facility was very clean, and the people were very caring. It was a nice place that was very geared toward people who need assistance and had all the appropriate things for them. I had a meal there that was quite good. The dining area was roomy, and the people seemed to know each other. They interacted, so it was a good social climate.

December 16, 2014


I am a friend or relative of resident

The decision to move my mother to assisted living was a difficult challenge for our family but can tell you I wish we would have made the decision a year earlier. My mother has thrived at Independence Hill Assisted Living. She regularly participates in crafts and activities that are cleverly designed for the residents! She also frequently attends resident excursions several times a month. However, the biggest compliment I can list for Independence Hill Assisted Living is that ALL the staff work to help my mother daily from the administration, to the dining room, to the care givers. I would rate them 5 stars in every category as I could not find a more caring and sincere staff.

December 08, 2014

By rmbrad

I am a friend or relative of resident

Excellent facility with wonderful activities and superior staff. The care my relative receives is far beyond what I expected and hoped for. At 98, my relative is in need of extra care and I am confident that she is getting more than I am paying for.

May 22, 2014

By Concerned friend12

I am a friend or relative of resident

My relative has been here over 6 years at assisted living and over the years the vibe of this place has really gone down hill almost right after they hired their new manager who has made it clear she does not personally care about her residents. If any of the residents had an issue the old manager would personally check in on the residents. This one not a chance. I have seen her slandering about residents and staff which is against healthcare privacy not to mention very unprofessional. I hope she gets reported. Better were the days when there was actually a manager who cared about her residents there.

September 29, 2013

By Linda69676950

I am a friend or relative of a resident

My mom and dad have just moved in a week ago to Independence Hill. We chose this facility for the price and location. Also when we visited it, we're very impressed with the staff and the facility. The facility itself is well kept and well maintained. The staff is very helpful and very nice. They have activities and amenities. They have swimming pool, 24-hour coffee shop, and medical personnel on staff. For activities, they have arts and crafts, games, cards, and outings. They also have very nice dining facility and some of the food is very good.

April 16, 2013

By Caring 1492

I am a friend or relative of a resident

My dad lived in the assisted living facility of Independence Hill for four years. They were fabulous. I'd give them a five on any category, except for the food, which was probably a four. The meals were fine.

May 08, 2012

By abesottedphoenix

I am a friend or relative of a resident

The first thing that I noticed was that the facility is unfortunately aptly named. It's at the top of a hill, which is mystifying given the number of residents that have trouble moving about without a walker or a wheelchair.On the other hand, it looks quite cheerful from the outside. Inside, most of the walls are mint green. I suppose this is meant to be soothing, but it would drive me nuts. All of the other decor is not bad. Each resident has a little shelf near their door as well as a portrait. Most folks have a wreath or some sort of little decoration to make their place feel like home.Staff is very hit or miss. There were people that were friendly and helpful, and then there were people that were catty.The food is hit or miss, too. There was a tomato and lobster salad that looked like it was mostly mayonnaise. The steak looked tasty, as you would expect in Texas.They do have a lot of activities slated. There's a nice ratio of women to men. Some of the other places I've visited have a lot of women since women live longer.

February 29, 2012

By CaringForPeople

I visited this facility

My experience at the Independence Hill Assisted Living facility was a very positive one. All of the staff and workers were very friendly and welcoming. All of them knew what they were doing and talking about. The location was very beautiful, peaceful, and clean. It seemed like the perfect place to go to. They provided great service to their members. They had a variety of options for food and did everything so they could meet personal needs of their residents. It is evident that the workers and staff truly care about their residents and employees. They also have a wide selection of amenities and activities to participate in. Some of these include resident style dining, room service, music room, swimming pool, libraries, art studio, and so much more. Independence Hill seems like a great place for residents to live in and enjoy. They can meet a lot of people and make friendships that will last them forever.

November 04, 2011

By emrfd

I am a friend or relative of a resident

Independence Hill is an older retirement community that's located close to the hospital (great for emergency purposes). They also have a resident help alarm/monitoring system for reporting falls or accidents that's placed by both the bed and bathroom. This is an excellent safety feature. The community is gated for additional security and has nice landscaping including walking trails, flower and veggie gardens, and a gazebo. They even have fish ponds and a large outdoor bird cage. And of course, they offer a variety of exercise classes with a heated pool and fitness center. Housing is decent with balconies or patios, and large closets. The assisted living section offers one bedroom units only. For residents who live independently, they offer one bedroom, two bedroom and stand-alone cottages. Assisted living care will provide medication monitoring (making sure residents are taking their prescribed medication) and can help with ordering additional medication. Free transportation is provided so residents can shop downtown and run errands. I would recommend Independence Hill to someone who needs assisted living care in a secure and gated community close to a hospital.

October 24, 2011

By Sandy3

I visited this facility

I visited Independence Hill Assisted Living Retirement Community in July 2011 with my widowed, 78 year old mother. Although she currently lives independently in her own home, which is about one mile from my personal residence, we were exploring the possibility of getting my mom into a community with folks closer to her own age. We made an appointment for a Sunday afternoon visit and were greeted, on time, by the representative working that day. She thoroughly explained the pricing for several different options available to us (apartments in the main building or cottages within the facility area) and took us on a tour. I remember what impressed me the most was the friendliness and openness of the residents there. They all said hello to my mom and told her how wonderful it was living at Independence Hill. We toured the dining area, recreational area and an available downstairs cottage. We were both thoroughly impressed, but had to sell my mom's house before we can make this type of commitment. As soon as it sells, we will be back!

May 26, 2011

By Faithful1

Friend or relative of resident

Our grandmother has stayed at Independence Hill Retirement Community and Assisted Living in San Antonio for the last five years. She has had a fantastic time there and looks forward to living out the rest of her golden years at the facility. The service and staff at Independence Hill are of the highest caliber. At Independence Hill, the staff takes care of all the needs of grandmother, including meals, medication, bathing, and personal services. The food at the Hill is wonderful. When we visited grandmother last time, the staff prepared chicken, Texas BBQ beef brisket, and turkey. There is a walking trail at the facility so the seniors can get plenty of exercise without leaving the gates. Restaurants and shops are nearby, and it is also close to the interstate. I would recommend Independence Hill to anyone considering a place for their loved one.
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Independent Living Reviews for Independence Hill Retirement Resort Community

July 25, 2021

By Michael

I visited this facility

I thought that Independence Hill Retirement Resort Community was really good. It's one of my father's top two choices, and my father was the one that had chosen it, and so it's really kind of what he decided. I like that they had given us the opportunity for some discounts, and the facilities really, really looked nice. The staff who helped us during the tour was very helpful. The facility was very clean, but at the time, it was more of the overall impression.

June 24, 2021

By Judy

I visited this facility

We visited Independence Hill and we think it's a nice place. Everybody was friendly and the apartments were very nice and roomy. I didn't see any activities, but I read the list, and they have a variety of activities that would be good. The dining room was very large, it's very nice, and they kept it clean. The facility was well-maintained and clean too.

February 15, 2021

By Ann

I am a friend or relative of a current/past resident

My mother has been pretty happy at Independence Hill. She's been living there for almost 10 years now. There is only one setback that is causing her to want to move, that is she lives on the 1st floor and the closest washroom area is on the 2nd floor. She used to live on the 3rd floor and there used to be one down the hallway, but she didn't like living on the 3rd floor because she was in a really quiet spot, there was no foot traffic at all, and she had to walk quite a bit to her laundry room. Now that she's on the 1st floor, she would need to take her clothes up to the 2nd floor. Of course, they have elevators, but she has to take her laundry to the 2nd floor, wait for her clothes or come back home and then go back and pick it up and she doesn't like that anymore. She wants to just have an apartment with her own washer. Other than that, there is nothing wrong with the place. She's been very happy there, but she's just getting to a point where she's very particular with her clothes and she likes to do her own laundry, so that's very important to her. The staff is excellent. They are probably one of the nicest facilities around, and though they are very old, they're still very well kept. They've been there for years, I think that's why they just never put washrooms inside their apartments. I think they have some in the outside cottages if you get one of those little houses. She loves the food, that's also why it's very hard for her to make the move. She knows she wants it, but it's hard for her to get something that's going to compare to Independence Hill, so we have to be really careful in choosing. She doesn't participate in activities too much. She just plays Bingo and card games. She also likes to enter their art contests and decorating contests. As far as physical exercise like swimming and going to the movies, she doesn't like doing any of that. We've been there during family brunches. We got to eat with her on Sundays when things were normal. They also had Christmas parties. We eat with her there. Everything is perfect. They go above and beyond.

July 29, 2020

By HowAboutThat

I am a friend or relative of a current/past resident

Since Independence Hill has had staff and a resident or two with COVID, they have completely locked down Independent Living. If your family member is there you can forget seeing them...even in formal arrangements made by the facility. The food used to be A+++ and now it is just thawed and warmed junk. The units are very old and the designs are very funky for making something of a home. Maintenance has to be called again and again. Dirty carpet on move-in with promises to clean was unrealized. Since COVID they have discontinued most of their activities and only basically offer bingo, sitersize and walks. How creative and caring. I think IH is just a hotel in the industry of slow moving death. I think they also care about the residents in the same manner as a hotel today, gone tomorrow. Don't get involved, don't help. The residents are basically too scared to leave their apartment -- even just to go for a walk and see another human. I think this fear has been helped along. There is absolutely no mental health help for the seniors who are basically locked in. Too bad you're bored and depressed from being on lockdown for 4+months. Too bad you can't see your family at all, or any other visitor. They used to have formally arranged family meetings outside, but now they are offering nothing. Some families across the US are pulling their family members out of independent living because they are more likely to get the COVID virus there than in their family home. We found the administrative staff abominably rude and uncaring. At present (and presumably through the remainder of the virus) the "amenities" at the facility is a moot point because no one uses them. Off limits, you know. If we had known all of this we never would have moved our loved one in. A BIG mistake for us. So glad to be rid of this place....

December 02, 2019

By Chrys

I visited this facility

My mother will be moving into Independence Hill Retirement Resort Community. I like it. It looked like an apartment complex, very clean on the inside, and very homey. The staff member during the tour was good and very helpful. The dining area was very large, and the food we ate was fabulous. They had a lot of activities like theaters, outings, music, and a choir.

May 31, 2017

By mary237811

I visited this facility

The staff at Independence Hill Retirement Resort Community was friendly. The residents that I met were happy and friendly, and they were complimentary about their accommodations. There seemed to be a lot of activities that I could participate in. It was clean and up-to-date. My dad had lived there some years ago, and it had been kept up. I'm just looking forward to moving in there.

March 23, 2017

By superwoman620710

I visited this facility

I liked Independence Hill very much, it was very small, and the cottage did not have a garage. The dining area was very good, with very good meals, and they provide 2 meals a day. The staff was very good and extremely helpful.

Provider Response

Thank you for coming out to see us and for taking the time to share your experience and thoughts here. We would love for Independence Hill to be the community you choose to call "Home!" We do have 13 floor plans to choose from and would love to find the one that best fits your needs and your precious belongings. Although we do not have garages, we do have carports available we do hope you will consider. Our team is eager to please, and we do hope that as you decide where you would prefer to "hang your hat," that we do make it to the top of your list! :) Call us anytime... we are here 7 days a week!

February 17, 2017

By legalpuppy

I am a friend or relative of a current/past resident

92 year old Mother at Independence Hill. We take her to all doctor appointments but we were not available for one appointment (out of 24 consecutive days of treatment) which was 12 miles away from IH. They advertise taking clients to their appointments but they were going to take her at 8:30 in the morning and drop her off for her 12:00 appointment and would have picked her up until some time after 1:00. She could not have waited. They would not be flexible. Not good service and a little shameful to do to this resident. My mother has always had appointments in Stone Oak but was referred to a specialist for treatment. While I have liked other things about this place, the inflexibility for ONE request for help is not reasonable.

August 22, 2016

By Randy007038

I visited this facility

I liked Independence Hill because you have the option of moving to assisted living if that becomes necessary. The facility's proximity to where I live is pretty good. We got really good vibes from it. The food was very good. There was variety, and it was quality, healthy food. They focused on menu planning. The downside was pretty big. The place was a little confusing to get around, but it was a very nice facility. They had a lot of activities available, and the food was pretty good.

Provider Response

We appreciate your comments regarding your visit to Independence Hill. It seems that your overall experience was quite positive. We do have a great community with much to do, and great people to do it with. There are many spaces for our residents to gather, depending on their personal interests. It may appear quite large initially, yet we have found that residents appreciate the many options they have. Please let us know if we can be of further assistance, as we look forward to hosting you for great food and fun on your next visit! Keep Smiling! :)

April 23, 2016

By Joann33

I am/was a resident of this facility

We have friends here in Independence Hill. The food is very good, and the cleanliness is acceptable. The staff is very friendly, and there's a lot of activities.

September 30, 2015

By Everette4

I visited this facility

We like Independence Hill. We like the location. It was very close to where we used to have our other house. It was a little bit different because it was older, but I liked what I saw. The apartment was nicely laid out. The food and the activities looked good. The staff was OK. However, if I have to be on the waiting list, it could be four to six months, they said, so that's the downside there.

September 23, 2014

By Caring95130650

I am a current client of this provider

My children thought Independence Hill might be a good one because I had been sick and it could be a good one for me to be in for a while. I've been here for two and half months now. I got a nice 2-bedroom apartment. They have the most fantastic food I've ever had in my entire life. It is super good. The joke is I may have to move out of here because I'm gaining weight. I have not participated in activities because I have been sickly, but they have a bit of everything, like tours and swimming. I like the nice dining room. I would recommend this to others.

July 06, 2014

By Richard85835350

I visited this facility

We got into Independence Hill on the assumption that we might need to find a place for my wife as far as memory management. I am very allergic to tobacco smoke. But this place is not tobacco smoke-free. They have apartments, they have 4 units in a building, and then they have independent. Some of them are called cottages and some are just called houses. The upstairs apartments were side by side. It has the smallest elevator I've ever seen in my life. I think you can get 3 people in it. The hallways are small and dark.

April 25, 2014

By Caring84360750

I visited this facility

I've been to Independence Hill a couple of times. It was upscale and was really nice. I get mail from them all the time inviting me to social activities. They had a wide range of services, as the name implies from a good deal independent living place. If I remember right, they also had individual houses as well as rooms or apartments. They also have continuum of care, so that you could go from independent living to assisted living, and I think even to nursing home care. The rooms were very nice. They had some pretty good size rooms. I like the friendly demeanor of the people who live there. Not the staff, but the very nice folks. I met a number of them. It has a very good social environment. You got everything you need there.
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Photos of Independence Hill Retirement Resort Community

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Services and Amenities of Independence Hill Retirement Resort Community in San Antonio, Texas


  • All Inclusive Rent
  • Rent Plus Care Fees

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Do Offer Companion Suites


  • Resident Capacity: 365
  • Minimum Age: 55
  • Pets: Small Pets Allowed


  • Licenses: 149496
  • State Licenses: 100102
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About Independence Hill Retirement Resort Community in San Antonio, Texas

Join the other carefree independent seniors for an exclusive resort style living full of wonderful friendships and loads of fun. Select from an extensive variety of apartment home floor plans with all inclusive amenities and services.

It's the time in your life to enjoy and have fun!

Let us…

keep your home…

do the cooking…

maintain the pool and beautiful outside areas you enjoy.

Once you visit, you will notice what a friendly, happy place you have found. You will be welcomed with open arms as a member of the Independence Hill family and will wish you had come here sooner.

Living at Independence Hill will give you the time to focus on what’s important to you. Maybe it’s spending more time with your family or meeting your neighbors and nurturing new friendships.

Our full array of amenities and services are here so you don’t have to worry about the day to day chores like cooking, cleaning, and maintaining the house. You have the time and energy to focus on enjoying your retirement. At Independence Hill our mission statement is Caring to create a lifestyle that nurtures the spirit so we take great pride in having a warm, caring, and knowledgeable staff available to serve.

Assisted Living

Independence Hill Assisted Living in San Antonio is a privately owned and operated community, our goal is to give you the independence you want and deserve, while offering a level of assistance customized to your individual needs. The family-feel comes from the great friendships of neighbors and the caring staff that are honored to spend time with you in your home.

Enjoy a casually elegant environment, with sun-filled atriums surrounded by cozy suites. Services offered include gourmet meals, assistance with bathing, dressing and grooming, medication supervision, utilities and telephone, housekeeping, beauty/barber shop, transportation, emergency pull cords, and best of all an exciting social calendar that is sure to pique your interest.

For peace of mind, we guarantee your monthly rental rate will never increase.

As part of the Independence Hill Family we encourage our residents to spread their wings and live life to the fullest in a warm and friendly atmosphere.

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Independence Hill Retirement Resort Community

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