We experienced 45-60 minute call light wait times on several occasions. Always short handed on staff. New caregiver every week. High employee turnover. Rates are not adequate to room size. Laundry not being done once a week. Bed rarely made.
Provider Response
Double Creek Assisted Living and Memory Care’s mission is to provide the absolute best quality of care and service to its residents and their loved ones. We value the good reputation we have in the community, and we strive to provide the best service in the industry. This passionate service includes promptly responding to call lights, proper staffing, providing a clean environment for residents, and maintaining competitive pricing. We take reviews like yours very seriously and immediately investigate all claims. If any complaint is substantiated, we take swift action. We would like to discuss these matters in further detail if you are willing. Please respond privately to this post or email WeCare@csrliving.com and a member of senior management will contact you as soon as possible. Thank you.
