Brookdale Georgetown

We liked the Brookdale Georgetown. The staff was really great. It was a small environment, and they were very nice. It was just smaller than most of facilities that we've seen. It was a nice place; it just wasn't a fit right in for us. They had outdoor seating.

Brookdale Georgetown has a caring staff. The residents seem to be in need of a lot of care there. I would give them the rating based on the type of residents that they had. They were very caring and very interested in accommodating my mother. The facility is much older than the other places I toured. They had a courtyard, a sitting area, activities, and a salon. It was clean, but older.

I really liked Brookdale Georgetown. I liked that one the best. They have everything my mother-in-law would need. It's small and it's very homey, that's what I liked the best about it. It wasn't too big or too overwhelming and all that. The staff who accommodated me was very nice. They were very helpful. The rooms were very nice. They repaint and put in new carpet. They were nice rooms. They were private rooms. The dining area is a smaller area, but it's very comfortable and clean. If my mother-in-law ever goes to one, I hope she goes to that one. The place is very clean, inside and out. The yard was well kept also. I don't have any complaints about it. We got to talk with the nurse; she was very helpful. The little Ashley, who was in charge, she was very sweet and very helpful. I think it's a great place. They have a salon. We met the hairdresser. There's a little sitting area outside where they gather and visit when it's nice. They have a little library, they have puzzles for the tenants, and I'm sure they have game nights.

I thought the staff was very good at Brookdale Georgetown. I liked the fact that they stayed with their patients, with their guests. If I'm out of town and my friend got sick, and had to go into the hospital, one of the staff members will go over and check on him, get him situated, and check on him every day and then bring him back to the facility. That's great, so you really are worry free if you need to be out of town and can't be there with them. So, I thought that was very nice there. Their food looked OK, and their facility looked pretty good. The young lady was wonderful. The interaction seemed pretty good. We just saw a couple of people in the little sun rooms, and I think they were pretty happy. I think it's just, you know, it's like going to the Ritz-Carlton and then coming over to the Holiday Inn. That's kind of what it was like, and there's nothing wrong with the Holiday Inn at all, but I think Brookdale has a little bit of work they could do. They had different floor plans. I think everyone could find something they would probably like, it just didn't have the attractiveness that the other place did, but I think they were fine. The floor plans would work.

My aunt has been in Brookdale Georgetown for about a year and a half now. It's a small facility and it's set up like in a rectangle. That was one of the reasons we liked it because it gave her a place that she could walk easily to the dining area and living room area and then walk back around to her room. If she got lost, she could still easily find her room because it's just like one big rectangle. It would give her a place that she could walk inside. They have a small courtyard and her room overlooks the courtyard, so she has a window there. All rooms either look outside or look inside, and they have individual air-conditioning. They're supposed to clean her room once a week, but they may come in and take the trash out more often. They do cleaning and do their laundry individually once a week. She would go down to the dining room. Her legs give out on her and she's had a couple of incidences where it took them a long time to find her because she could not get to the call pull thing. There's one on her bed and one in the toilet. Even though she had a small room where she could have things to hold on to, to get from one point to the other, her legs just give out. We've had a couple of incidences where it took them a long time to check on her. She had one time when she collapsed at night getting out of her bed to go to the restroom and nobody knew she was down there on the floor. After that, they started checking on her every two hours supposedly. She's also had a few things that I had delivered to the front, that didn't make it to her room. I feel like when it comes to the communication between the doctor and the nurse, there's a big gap there because some of the things the doctor might say that my aunt needs, I don't think the nurse is taking care of that. Otherwise, she says that she likes the staff OK. I just don't feel like she's getting the attention that she needs. I did not visit my aunt at all during the Covid time. I visit her at the window now. They allow visitation at the window and 29 is a very busy road. You had to compete with the noise from the road because the only place that she could go is the window in the dining area. They strictly follow the guidelines from the CDC and the State. Now, you have to have a Covid test or proof of vaccination and you have to wear a face mask.

My father-in-law was at Brookdale Georgetown. We were there basically daily to visit him, so we understood very well the operations of the facility and so forth. We had very much first-hand knowledge of how the facility was run and so forth. In general, it was a positive experience. It was a good facility. When it comes to the management, you can always find little things that you think they could've done better. Probably the only thing, and this is true of any one of these types of facilities, is when a resident expresses a need for assistance of some type, because they have limited staff, the challenge is getting a response in a short period of time. I think it's a common challenge that all of these facilities have, because they have more people who have request for assistance than they can get to. My expectation was that you pull a cord or identify a need for assistance, and within 30 seconds somebody's there, but that's not how it works. It might be five or ten minutes before they get there because they're busy helping somebody else. They're not the absolute best, but they were on par. They were a solid, positive experience. The staff was really good. The food, there's always room for improvement, but it was good food. It was a good value at that facility.

Brookdale Georgetown was predominantly assisted living. The staff was OK. The building was small, old, and was showing its age. The room was very unimpressive. It was too small and dark, and one of the windows was kind of fogged up. There was no one around, and to me, that seemed independent, although they said that some independent people come there, and then they're there already if they need assisted living. It didn't fit me personally. I understand that a lot of things are closed because of the COVID, but the staff showed me some. It just wasn't for me. I saw the dining area. The building was aged a lot, so a lot of things were not new, and a lot of people that were there were assisted living. At this time in my life, I'm up and around, and I need a place where other people are up and around. The reason for me moving is to be with other people my age and be active. They told me that they serve meals in the rooms. They had just a little kitchenette and that was not for me. I still like to cook and have a kitchen. I like something a little more modern, open, and bright. It wasn't my taste, but I liked the garden.

Brookdale Georgetown was nice. The person that showed me around was nice. It's older than some of the other places that I looked at, but it was clean. They showed me one apartment, and it was adequate, but nothing too flashy.