Pflugerville Care Center

Do not leave your loved ones there if they cannot take care of themselves. My mother was a resident and completely dependent on her caregivers. I moved her to a different facility due to an accident she was involved in. She fell while being transported from her wheelchair to her bed. The staff was using a Hoyer lift. The staff is over worked and in some cases under trained. Several were working double shifts and there were high turnovers at that place. I noticed on several occasions that the staff would be engaged in personal conversations while transporting my mother in her lift. Obviously the patient wasn't their biggest concern. While some staff genuinely cared for her, there were others that seemed to be unconcerned about her as a patient. She was diabetic and the LVNs nor the CNAs paid close attention to her feet. I found a couple of sores on her feet that I had to tell the nurse about. At one point her foot got infected and she almost lost her foot. But 2 years later at another facility her infection came back and she had to have part of her foot amputated. My father was a patient there for a while. He complained that late at night the staff would would be engaged in loud conversation in the hall and he could not rest due to all of the talking and laughter. At times the management wasn't very helpful. They said that they would handle my complaints, but sometimes nothing ever happened.

My husband was at Pflugerville Care Center and died. I had back surgery, and I went to the nursing home he was in; it was a horrible experience. The room was terrible; two people in the room is not good. My husband was put in the back of the room. I was able to go to physical therapy, and they got me out of bed. I was in better shape, but my husband was not. He had bed sores. The staff didn’t have enough training. One day, there was a woman asking to go to the restroom and a nurse aide -- that I felt was a good one -- was standing there, I said something to her, and she said, I know it. The legislator is worse than anything. There were no rules or regulations to regulate. It appears clean; there’s no odor there. When my husband was there, they had a good way of serving the plates in the kitchen. They must hire trained staff, but they really had a great turnover.