Crown Point Health Suites

Godisgood57

I was a short term resident here and when i arrived, I thought it was the pick of Lubbock. My opinion changed very fast! The night staff was rude and took forever to answer my call light, forcing me to get up without the help that I needed and I fell. I didn't break anything, but it hurt so bad. When I asked to speak to the person in the charge, the director came to see me and told me that I should have waited longer in bed for someone to come, that the staffing ratio was correct and that my call light wasn't on for very long. I was about to pee the bed! The fall was blamed on me. I have never felt so embarrassed and disregarded as he made me feel. I was hoping this was a one time occurance with the call lights, but it wasn't. It happened nights and weekends. Without the adminstartion in place, the building turns into a mad house. Pretty sad for what could have been a wonderful experience. I will not be returning here again if I get sick and would not advise any friends/family to stay here either. Kyle is one of the rudest and poorest example of upper management I have ever seen. It starts from the top and the entire vibe of this building reflects that. Thank you for your time.

beready

My father was a skilled resident here. He was not stable at the time of DC. I asked them to extend the stay and Mona, the social worker, was so rude to me and told me that I had 48 hours to get my father out. I explained that I did not have a place to take him to with the COVID crisis and could not care for him at home. She stated that that is not their problem and that I needed to figure out my plan. I contacted the DON and was spoke to just as harshly. I would never take a loved one back here and be prepared with a DC plan if you choose this place. Don't be fooled by the outside. It may be beautiful, but it is ugly on the inside with the people that work there. Very heartless!

Abby

My father had rehab at Crown Point Health Suites. It was a good experience. The rooms were nice and very comfy. Everything about it was really good. We hadn't had any complaints about it except we get three hours of therapy a day because that's what Medicare says you can have, and he had to leave before he was ready. He was comfortable the whole time. I would highly recommend it to anyone. We didn't meet anybody there that didn't like it. They take the residents on outings. They wanted to keep them active. It was very clean, and the food was really good. His room was nice and homey instead of like a rehab place or a nursing home.

shockedandamazed

Ask up front when the "care plan meeting" will be - because you will not be notified as a family member when the meeting is. And be sure you have a back-up plan. When Crown Point decides to discharge your loved one, you have 48 hours to get them out of the facility - especially when it's a holiday. And if your loved one is not feeling well at any time (like after an angiogram) be aware that they will be required to do therapy anyway. If they refuse, or cannot do the full amount of therapy, the therapist will chart that the patient refused therapy and this is used as a cause to discharge.

WestTex

I was a resident at Crown Point after coming from the hospital. I was very worried that things there were going to be like they were when Grandmother was in a home. I was treated so well. No one is perfect. There were a few hiccups on the way, but my overall experience was great. The therapy team worked with me to help me get to go back home. I was worried I was never going to be strong enough to return home. Jasmine and Desiree were true angels and did everything to keep me comfortable. When I did mention a minor complaint the two girls in the office, Krista and Misti came by right away and checked on me daily through the rest of my stay to make sure I wAs 100% happy and went out of their way for me, wanting me to leave happy with the care at Crown Point. Krista was very involved with me and my family and Misti was always asking what could be done for my comfort, from fluffing my pillow to getting me my favorite snacks. The food was great. Everything was clean. No smells. If I ever need care, I will go back and recommend this place to all my friends. I truly believe that no other facility will take the time to make you happy as much as Crown Point. The staff there makes the building what it is. Thank you for getting me back home.

nano-o

We took my mother here after she broke her leg. It was a rough start due to her injury and the staff understanding how to handle her but they met the highest mark with her care. No nursing facility is going to be perfect and no one is going to take care of your loved one As well As you think you can do it but Crown Point did a wonderful job. From Pam at the front desk to Mona, social worker, to the Physical Terapy care givers all the way to the CNAS and those cleaned mothers room on a daily basis. The people who dispensed medicine were awesome. It is. Not everyone's gift to care For the elderly but most of the staff were right on top of things. It is not an easy job and there's are so many different scenrios with each patient. I thank specifically the PT Department, ADON Cindy in Diamond. Also Kathy and Anna and Terri , CNAS, who displayed professionalism and joy. Also Jody, Nurse in Diamond. Their team was excellent. Would we go back there? Yes, and tell our friends.

Thankful for Crown Point.

I can only offer the nicest of compliments to the staff at Crown Point. I felt love and support for my sweet husband while he was a patient there. I am firmly convinced that the staff are angels placed here on earth.

Loretta271276

My father was at Crown Point Health Suites twice. It's awesome. If you have any problem, they get right on it and fix the problem immediately. They made sure that my dad was very comfortable. They really helped out. It's nice and in a good area. The rooms had a bed, a nightstand with a lamp, a dresser and a big flat-screen TV. There were rooms with two beds in them, which are bigger. They make sure everything is clean.

cowgirltx1995

Horrible! I cannot believe some of the stuff that went on here when my grandmother was in this horrible place. It needs to be shut down. Do not trust these people with your loved ones. My grandmother went through a terrible last few weeks due to them. They do not care about anything other than money!

505Tammy

These people really care. From the moment Johnnie visited me in Covenant to arrange my transfer, to the therapists who worked the tar out of me, to the nurses and cooks, everyone was interested in one thing: getting me well and back home. I was afraid of smells, being ignored or not being taken care of. None of my fears came true here. This place is where anyone should go if they need rehabilitation.

dznq0s

Verified five star facility with an excellent staff. They hold several different fun events throughout the year for residents/family/friends which I have personally attended. The staff and administrator are highly involved and attentive to the residents and their families. It is obvious this is an established, well-run, experienced facility that is dedicated to serving their residents. I highly recommend this facility.

joyceLubbcok

I am going home tomorrow. I am stronger and my balance is better thanks to Crown Point. The food is to the moon and the nurses are the best in the West.

Soliz

Crown Point is the number one facility for your love one. Two of my good friends had their parents at Crown Point, they highly recommend the facility for their excellent work in all areas. A big thanks goes out to their administrators and staff for making Crown Point a 5 Star facility..

jbm1969

When looking for a potential rehab facility for my mother after surgery I visited Crown Point Health Suites. I was amazed how nice the facility looks inside and out, especially after touring some others in town. According to HeaI was able to visit with the staff and administrator and they were very inviting and open to all my questions. They put me at ease about placing my mother there.

rose806

My aunt was at a Crown Point for rehab. She loved it. The food was incredible, the staff was attentive. She loved the private room and thought the therapist were incredible. If we need a nursing home, we will be looking at Crown Point

Helen50

This is a terrible facility. The management are never there. The nurses are understaffed and overworked. I have seen many patients having their needs go unmet and general neglect and unprofessional attitudes towards patients and their families. The only reason this place is even in business is because of lack of quality facilities in the Lubbock and West Texas areas. My pets receive better care at their veterinarian. Bed sores, no changing of linens, or diapers. When complaints were brought to the staffs attention, they were defensive and belligerent.

guest at crown point

Food was good. Aids were good. Nurses overall good; slow at times to see me. Beautiful building. I rated a 2 star because the administration staff was lacking. The house supervisor in emerald was difficult to talk to. She seemed to care but in the end nothing really changed. The social worker only saw me twice and I had to hunt her down after that. She seemed put out by me and rolled her eyes when I was taking too much of her time. She wasn't a good advocate for me. Otherwise it would have been a 5 star!

Happy GuestLBK

WOW! This place is not what I expected. I was fearful of coming to a nursing home for rehab, but this was like a resort. They worked you hard in therapy (very hard actually) but then you spent the rest of the day in a private suite. I was able to order from a menu and the it was not loud and smelly like I expected. Looked more like a Hilton than a nursing home.

13denise

My 80 year old stepmother had a knee replacement & chose Crown Point for her rehab. We are so thankful for everyone there! Everyone was very friendly & she received excellent care! Her therapist was great. The nurses were all very attentive to her needs. The food was excellent. Three months later she had her other knee replaced & Crown Point was our number one choice & she received the same high quality care!

HappyGuest

My Aunt was a guest at Crown Point.. I must say I was not disappointed. She was well cared for, the food was great, the staff was responsive to her needs. Her Dr. and Nurse Practitioner were very responsive. Thanks to the wonderful care she received she was able to return to assisted living. If she ever needs skilled care again she says will gladly return to Crown Point!

Caring_2644190

I want to start by saying thank you to crown point and all of their staff. My dad passed away in September of 2014, he spent the last year of his life with chronic illness. Prior to crown point he spent the previous 2 years moving around from hospital's to nursing homes all right here in Lubbock Texas and crown point was a godsend. The staff made him feel at home even though he wasn't. I will tell you that having to deal with the day to days when your parents get to the point that they can no longer care for themselves. I strongly recommend Crown Point. Life does go on and knowing your Mom or Dad are in good hands is very important for peace of mind. Thank you again Crown Point for taking care of my dad.

LBK born and raised

This place is terrible! Looks are deceiving! Don't expect to see the administrator or director of nursing out and about to voice concerns about the people "running" this place. They are always shut up in an office or meeting. When taking concerns to staff I could hear them loudly talking about me later, saying that they couldn't wait for me to leave. I tried to take this to the head nurse of the unit, however, when I did she acted just as put out over me as the next person. I was in "emerald house". I probably am needy, but I still have the right to be listened to. When attempting to pay my co-pay the business office manger in the back office rolled her eyes when she saw me coming, shut her door and I heard her tell her assistant to tell me that she is busy. Took her a day to come back and speak to me. Very discouraging and I wouldn't want recommend this place to anyone that wants to feel heard or like they matter. I have never felt more like a burden than while I was there. Checked out early and won't be returning.

MMMyers

I was recently sent to Crown Point for rehab. The person that picked me up at the hospital had no oxygen, knowing I require to be on it 24/7. Once we arrived at Crown Point my room was not ready, they did not have my medications, did not do my required breathing treatment, then the worst part they ordered a lung X-ray. I just left the hospital with orders /records from a pulmonologist and heart doctor for rehab. WHY do an X-ray? Then people showed up in my room with masks on telling me I have TB and they have to have an ambulance transport me to a DIFFERENT hospital. After testing and confirmation i did not have Tuberculosis i had to call a friend to take me back to Crown Point. I need to recuperate and get rehab but left the following day. This place is scary and takes advantage of the elderly.

inappropriatecare

As you walk into the building you think wow this is nice - then the staff greets you and it is downhill from there. My 88 year old mother was there for rehab. Every day there was some type of incident - not answer the call light in an appropriate amount of time, food cold or unappetizing, nurses unprofessional. Every day I had to call to talk to the nurse about some incident. I would never recommend this facility to anyone

amygir

Go somewhere else if you want good care. If your able and do not need much care then this place is great. If you need supervision, clean sheets, help using the bathroom, or help eating then you will not find it here. The nurses do not care and are lazy. Many calls to 911 from relatives to have a patient moved. The nurses here are more harmful then helpful. Just a job and they do not care about your loved one.

Jennifer42

My dad went to Crown Point Health Suites, and it was really nice. He was familiar with it because he had already been there to visit a friend, so he already had his mind made up that if he had to go to rehab, that would be the only place that he would go. It was very clean. It looked more like a 4-star hotel. The nurse people that we talked to were very, very nice. It was just whoever did admissions did not follow through. We tried to call them; they would never call us back. If somebody would have just called me back, it would have been perfect.

Lollymo

This is a very nice facility, but unfortunately the staff is just inadequate. My 92 year old grandmother was recently admitted here for rehab after surgery. The day we arrived on site, she was sent to her room and three hours later we had to ask the nurse to come explain how the facility works. This was actually an indication of how her whole stay would be. My grandmother needed assistance and could not do anything on her own for quite some time. She said that the nursing staff was very nice but provided inconsistent care and she consistently had to ask for help specifically regarding her meals and changing linens. The worst thing is that in their care, my grandmother fell and hit her head one evening and the whole situation was handled inappropriately. They said that they would send her to the ER, but never did and never alerted family until the following morning. In addition, they never iced the knot on her head, cleaned or bandaged her wound. She laid in her bed, in her own blood, continuing to bleed all night. The wound continued to bother her and bleed for the remainder of her time there and was never properly cared for. Five days later they did x-rays to see if something was wrong- FIVE DAYS after an elderly person had a head injury. That is unacceptable. It has been almost a month since that incident and she still has a hematoma and large scab on her head. Based on what she said the rehab staff was very nice and helpful, but all of the other things she experienced reflect poor management, poor staff training and inadequate staffing for patients with this level of care.

Janelle3

After I was hospitalized, they gave me a list of different places that I could go to for my rehabilitation and I chose Crown Point Health Suites. The first time I was there, I had to get well from an illness and the second time, I chose to go back there to get well from my knee replacement. I had a single room, which was not too big or too small. It was excellent and just right for the reason that I was there. They did not have too many activities but they encouraged the residents to go out and socialize. The food there was excellent. They had adequate staff and I was very satisfied with the therapy department. They had the best therapy department. I would recommend this place to others.