Harrison at Heritage

I want to start this review by saying this does not come from a vindictive place, but from a place of concern and sadness over the care my family member received at The Harrison at Heritage. Within the several years my family member was in their care she had multiple items stolen ranging from jewelry to money. The lack of daily hygienic care was alarming. My moms teeth were hardly ever brushed on a regular basis. Her ears were not kept clean. As well as her nails were not kept trimmed or filed. These concerns were brought up in EVERY care plan meeting we had and NEVER were resolved. There were multiple incidents where my mom was left in wet clothes from urine. Unfortunately the lack of compassion and empathy from the CNA’s is a driving force behind this lack of care. You can look around and see them on their cellphones at any time (even though we were told multiple times from the head staff this was not ‘allowed’). The quality of staff does not improve as you go up the ‘chain of command’. Please do NOT put your family member in long term care here. It looks nice and even smells nice, but the lack of quality or even standard care is alarming.

The nurses were great although there were many non Americans that you can't understand their English. Nursing managers were absolutely rude! The DON was never present. The administrator seemed to not want to address problems and instead cover them up. The social worker is great! She answered all our questions and gave referrals that were wonderful. This is a beautiful facility but it needs new faces. Out with the old in with the new! Too many females nurses. My friend was talked to very rudely by one nurse that we will never forget, Nicole! She is one of the ADON. All other staff were pleasant on every shift.

Do not I repeat Do not place your loved one at this facility. My loved one has been at this facility for several years now. My loved one is bedbound and needs more nursing assistance. On Medicare's website review/inspection of this facility was below average under long term pt care. Some of the nurses are great, however it doesn't make up for the shortcoming and shortstaffed nursing shifts. Unless you are prepared to visit each day at different times of the day or night, look elsewhere. The night shift is particularly horrible. If you place your loved one at any facility, I recommend getting a WiFi enabled (the center has wi fi centerwide)security camera & place it in your loved ones room. There is no guarantee that this will improve the nursing/patient ratio, but you can set the camera to detect motion & it will notify you on your smartphone if there is motion in the room by the pt or anyone who steps in the room. Think twice before placing you loved one at this facility. In 1 instance the pt's were down in the dining room at lunch on a weekend day. No one brought most the pt's drinks & 45 min after the pt's were called to the dining room, the pt's hadn't been served their lunch. BEWARE!!!!!

I want to thank the Harrison for taking such great care of the grandfather of a very dear friend of mine. He was treated so very kind with the greatest rehab team ever. He had been in the hospital for over 45 days, very sick, weak and unable to speak to due to a bad stroke. He was at The Harrison for 14 days and now is out on the golf coarse doing what he enjoys most. We thank your team for all they did and for such great care provided.

The rehabilitation for stroke recovery is excellent. My husband has been at The Harrison over a week and everyone from Justin and Gloria to PT and nursing supervisor have reached out to ensure he is receiving the care he needs. All of the staff I've encountered have been caring and kind. There is always someone around who will help even if they're not assigned to him that day. I was skeptical about bringing him here after reading some of the negative reviews but now I'm glad I did My husband feels cared for and happy. The rehabilitation section of The Heritage is top notch!

I will start by saying that the property is nice at first glance. When you enter the physility it is pretty and inviting. That is all it is! We have been very displeased and discouraged with the care that our loved one is receiving. The wait time for help to the bathroom or a drink of water are unacceptable! We have been told that someone will be right back, not to return for hours. If your loved one is wanting rehab do not send them here. They will lay in their bed waiting for someone to not show up. Horrible!! I have never been so disappointed and disgusted with the care that is promised and absolutely not received. I have made many visits only to see staff on their phones and iPads. I watched as they take selfies and talk on their phones when someone is in need of attention. Please, if you are considering this center do your research. Do not settle for anything less than what the people You love deserve. I would absolutely not recommend bringing your loved ones here.

We had a family member here recently. I’ll start with the good. The place doesn’t smell. Some of the CNAs, who do the bulk of the work, are compassionate and contentious; however, even those who are cannot keep up with the work required of them so wait times are very, very long for responding to basic patient needs. Some of the nurses are very competent and appear to be caring. The food, although not very healthy, is edible. The receptionists are outstanding and we relied on them many times when we could not get administrators, directors, and managers to respond to us. The bad. The sales process is very slick, but misrepresents the quality of care your loved one will receive. No amount of faux fancy décor can cover up the stink of the administration, who with a few exceptions, are incompetent, unresponsive, uncaring. They routinely do not do what they are asked to, or say they will do. The “Circle of Excellence” meeting regarding patient discharge held with families is a joke and should be renamed “The Unconnected Lump of Mediocrity at Best”. Some of the employees who should have been at our meeting were not, including the Case Manager, who is responsible for discharge planning. The meeting is basically to tell you when your loved ones benefits will run out, which they could do over the phone. No other useful information is provided at the meeting. The Business Manager and Director of PT are incredibly rude and condescending. Some of the CNAs have such bad attitudes they should not be working with a vulnerable population. They are rude to the patients and ignore them whenever possible. There is a ton of time spent by staff on their personal phones when they should be tending to patients. The majority of the employees at this facility act like they are doing your loved one and you a big favor by doing the minimum requirements of their jobs, if that. Do not consider this place if you cannot visit your loved one at least once a day. Except for doing what they can’t get away with not doing, your loved one will be ignored. In the entire time I was there I did not see one staff member say hello to a single resident in the hallways, which is where those who can be out of bed spend most of their time—in wheelchairs in their doorways.

My 92 year old mom has been at the Harrison at Heritage for about 3 weeks. I have nothing but good things to say about them. The staff learned quickly what her likes and dislikes were. The rehab that she had after her fall were the best. The place itself is more like a really nice hotel instead of a rehab facility. The staff kept me posted on Mom's progress. I can't recommend this place enough.