Harrison at Heritage

sad customer

My mother-in-law never experienced eating because she was sick to her stomach right after being admitted there for rehab. Three meals were served but she never ate and nobody seemed to care. They parked the tray in front of her and walked out. Because she was there for rehab, the nurse asked for her to call when she needed to use the restroom so they could assess her level of movement, not considering that she was very pale in color, couldn't stay awake, was complaining of nausea, and belly pain. The staff was summoned numerous times to help her get to the restroom. They would come in to help and make up an excuse and leave, never to return. After standing at the nurses desk waiting for someone to acknowledge me (the medication aid literally stood next to me and never addressed me, not once) I went back to mom's room. I decided to get her up myself and take her to the restroom because she had already lost control of her bowels. She vomited and pooped blood in the restroom. She was miserable! I returned to the nurse's desk and patiently asked a nurse to come and observe mom's suspicious looking vomit. The nurse determined it to be coffee-ground emesis, indicative of a GI bleed. She stated she would notify the provider for orders. She eventually stated that fluids, stat labs, and an x-ray would be ordered and done immediately. The next day, nobody knew anything about the fluids (still hanging on the IV pole), stat labs, or x-ray results. The NP ordered more which (hours later) showed an active bleed and an emergency need for a blood transfusion. My mother's blood pressure was 109/36, her Hemoglobin was 5.1 (7.4 on admission the prior evening) and the staff didn't seem to care, except the NP and one CNA (her name started with a 'V.") In addition, my husband called to speak to admissions to have his name put on the list of contacts and was told his call would be returned within 2 hours...5 days later he got that call. So, the day she was transferred on a furlough to get "one unit of blood" and then return back to the rehab center, the hospital kept her because she was GRAVELY ill. She ended up with a 6 day hospital admission. OVERALL, standing at the nurse's desk and watching the staff pass by with zero recognition, saying "I will get her a barf bag" and coming back 30 minutes later, "she needs longer O2 tubing to make it to the bathroom, I will get that and then take her to the bathroom" and coming back 20 minutes later, changing out the tubing and walking out... caused her to use the restroom in her pants. This is so humiliating to a person. What a way to impress the new resident! Then, getting STAT orders and not following through with them caused a delay in care that could have killed her due to the blood loss. Sure the place is pretty, but the care was simply awful. I got the impression that "it's not my job" is a common statement made in that facility.

Provider Response

Leveda

On June the 11th I fell in my home and broke my femur. Due to this break, I spent 3 weeks in the hospital and rehabilitation hospital and went to Harrison Heritage on one July 2nd. I spent ONE MONTH and day. That 1 day is due to Harison' administrator telling us that month would be up Aug. 2, 2022. instead of the 30day limit of July 1. that one extra day is costing us $193. I was placed in the rehabilitation program at heritage to continue my therapy due to being restricted to: 100% no weight bearing on my broken leg. While at heritage I received good to excellent care from physical therapy department. I even enjoyed the recreational activities of popcorn and a movie, as well as the board games and Bingo. and Yahtzee What as I did not enjoy was getting two baths in 31 days, eating horrible food like unseasoned broccoli much to the hotter than HECK Mexican chicken and spiced beans. In addition to poor bathing and poor food was the unprofessional attitude by the nurses and other staff and service that h I had experienced while at your facility. I personally had to wait 45 min for the bed pan to urinate, only to be yelled at because "I had waited too long" When they arrived and found me in a puddle of my own making> I could simply hold l of my bladder outweighed the pain of my now healing, yet still broken leg. While at your facility your doctor just could not seem to grasp the objected that one pain pill was every 12hr and the other pain pill is every 6-8 hrs. This all caused horrific pain for just no cause, The staff really need to care more about their patients than their music or telephone and stop ignoring the lights. An intercom system would serve so much better for the rehabilitation. patient. Thank you for this outlet. Just target on patient care more and do the job well ,

museumnerd

Please read the reviews of this facility Our experience was terrible. Our 93 year old mother was here for rehab with a broken pelvis. The upper staff (directors) are impossible to reach and fail to return calls or messages. Nurses were cranky and downright rude. We had a 2 day notice with Good Friday and Easter weekend to find out that our mother was going to be discharged when she still could not even walk unassisted. Appeal was filed with Medicare and the night before discharge was to happen they told us it was denied b/c the facility Dr said she was capable of taking care of herself. The Dr if that was true lied. It really is a shame that a facility that is suppose to help does not. Do not place your dear loved one in this facility. The only positive was two aides (Elsa and Stephanie) who did care for mom. The PT Emily and Louis were great as well. It seems as if the rest of the staff just doesn’t care. Awful, just awful putting family through this facility.

Provider Response

miss lynn

Horrible Place. My sister was left to sit in her pee and poo and drenched clothes for hours! No one every comes to help no matter how many times you ring the buzzer. Much of the staff are just plain mean! One nurse was actually whacking her butt because she was not moving fast enough. This facility should be reported to the State.

Provider Response

CAC8

My mother was at this facility for 20 days. She always said how sweet everyone was towards her. I really appreciated that 2 caregivers got to visit her every day if there were appointments available. The front desk schedulers were very helpful! My only recommendation is that patients and families receive more information up front, especially if checking in on weekends. The 1st two nights were difficult. I would bring my mother there again!

Provider Response

seenitallithought

We lit our mother here after a medical emergency. It is horrible. Due to Covid 19 there are no visits. While I understand that, it has not made a difference in the facility communicating with us. As soon as they hear the possibility of needing Medicaid they immediately tried to dump her to another facility. We cannot get ahold of any of the administrative staff even when messages are left. I have personally been on the phone with my mom when she has pushed the call light and waited over an hour to get someone to check on her. When I try calling the facility (after receptionist hours) nobody ever answers. She has fallen multiple times and not once have I received a call, my cell shows missed call so saying they called with no answer is not believable. We have had one COE since admit. They don’t seem to care and/or understand communication is so important when we cannot visit. I am just grateful that my mom’s mind is intact because it would be scary if I couldn’t. One good thing is my mom has a few amazing nurses and CNA’s that treat her very well for which I am very appreciative.

Provider Response

akasue

We were told this facility specialized in cardiac rehabilitation, more so than skilled nursing. This is false. None of the post cardiac surgery protocols were followed. I had to battle to have my husband discharged even though his cardiologist said he needed to leave. Due to covid19 I was unable to be there to advocate. Finally, we got him released. We were given no instructions for his cardiac care, only information on the meds he was taken. This was a terrible experience.

Provider Response

troutlily57

I wish I could give this place a negative rating. My father stayed here for a week of respite care while my sister (who is his primary caregiver) took a vacation. How could things get so messed up in one week? Yet three months later I am still trying to get explanations for phantom medication charges when we brought all his own prescriptions with us per their instructions. It might help if I actually got a call back from the administration staff, but after three ignored attempts chances don't look good. I've learned my lesson and we will never darken their door again. Beware.

Provider Response

Cmg31889

First or all... I felt like I was staying at a hotel. I was only there for about a week so I don’t have a very wide range of knowledge about this facility but what I did experience was very nice. There were a couple of bad experiences such as a few things were stolen like a pair of shoes and some personal meds. The management staff seemed very concerned and even put a camera in my room. I was under the impression that this didn’t happen very often. They treated my husband very well while he was there visiting me too. The food was fair and they let him stay and eat with me as often as he wanted. They also offered to let him sleep there if he wanted to. He never did but the offer stood. They gave him the pass code so that he could enter the facility at any time day or night. I had a couple of nurses that were a little pushy and not too friendly but most of the folks I dealt with were very friendly and helpful. Elsa, in particular was extremely helpful but seemed like she was stretched pretty thin. I was also there for rehab and they were very good at what they were doing. They were very knowledgeable and worked pretty hard to succeed. They have daily activities like bingo and occasionally would do fingernail painting for the ladies. One thing that was a little uncomfortable for me was that at least the hall that I was on there were short-term and long-term residence both. I was awakened through the night with an elderly woman singing opera at about 3am. Also a man across the hall yelling about something at around 4am. These were the same things and the same people and were almost nightly for my entire stay. Over all I really enjoyed my stay and would request this facility if I ever needed rehab again.

Provider Response

Ms.Norma

I love my cna AurShayla Clark She is so helpful come to her job very proudly I love when she’s coming in because she always takes great care of me she always have a beautiful smile on her face and always have a very positive attitude I couldn’t ask for better cna than her.

Provider Response

Mrs.Michelle

Rooms are nice and well kept. My interaction wirh staff is great. Residents love to play Bingo.

Provider Response

LindsayH

I want to start this review by saying this does not come from a vindictive place, but from a place of concern and sadness over the care my family member received at The Harrison at Heritage. Within the several years my family member was in their care she had multiple items stolen ranging from jewelry to money. The lack of daily hygienic care was alarming. My moms teeth were hardly ever brushed on a regular basis. Her ears were not kept clean. As well as her nails were not kept trimmed or filed. These concerns were brought up in EVERY care plan meeting we had and NEVER were resolved. There were multiple incidents where my mom was left in wet clothes from urine. Unfortunately the lack of compassion and empathy from the CNA’s is a driving force behind this lack of care. You can look around and see them on their cellphones at any time (even though we were told multiple times from the head staff this was not ‘allowed’). The quality of staff does not improve as you go up the ‘chain of command’. Please do NOT put your family member in long term care here. It looks nice and even smells nice, but the lack of quality or even standard care is alarming.

C. Hicks

The nurses were great although there were many non Americans that you can't understand their English. Nursing managers were absolutely rude! The DON was never present. The administrator seemed to not want to address problems and instead cover them up. The social worker is great! She answered all our questions and gave referrals that were wonderful. This is a beautiful facility but it needs new faces. Out with the old in with the new! Too many females nurses. My friend was talked to very rudely by one nurse that we will never forget, Nicole! She is one of the ADON. All other staff were pleasant on every shift.

Tropicalsunset123

Do not I repeat Do not place your loved one at this facility. My loved one has been at this facility for several years now. My loved one is bedbound and needs more nursing assistance. On Medicare's website review/inspection of this facility was below average under long term pt care. Some of the nurses are great, however it doesn't make up for the shortcoming and shortstaffed nursing shifts. Unless you are prepared to visit each day at different times of the day or night, look elsewhere. The night shift is particularly horrible. If you place your loved one at any facility, I recommend getting a WiFi enabled (the center has wi fi centerwide)security camera & place it in your loved ones room. There is no guarantee that this will improve the nursing/patient ratio, but you can set the camera to detect motion & it will notify you on your smartphone if there is motion in the room by the pt or anyone who steps in the room. Think twice before placing you loved one at this facility. In 1 instance the pt's were down in the dining room at lunch on a weekend day. No one brought most the pt's drinks & 45 min after the pt's were called to the dining room, the pt's hadn't been served their lunch. BEWARE!!!!!

ddp

I want to thank the Harrison for taking such great care of the grandfather of a very dear friend of mine. He was treated so very kind with the greatest rehab team ever. He had been in the hospital for over 45 days, very sick, weak and unable to speak to due to a bad stroke. He was at The Harrison for 14 days and now is out on the golf coarse doing what he enjoys most. We thank your team for all they did and for such great care provided.

Lp12

The rehabilitation for stroke recovery is excellent. My husband has been at The Harrison over a week and everyone from Justin and Gloria to PT and nursing supervisor have reached out to ensure he is receiving the care he needs. All of the staff I've encountered have been caring and kind. There is always someone around who will help even if they're not assigned to him that day. I was skeptical about bringing him here after reading some of the negative reviews but now I'm glad I did My husband feels cared for and happy. The rehabilitation section of The Heritage is top notch!

Dantrent

I will start by saying that the property is nice at first glance. When you enter the physility it is pretty and inviting. That is all it is! We have been very displeased and discouraged with the care that our loved one is receiving. The wait time for help to the bathroom or a drink of water are unacceptable! We have been told that someone will be right back, not to return for hours. If your loved one is wanting rehab do not send them here. They will lay in their bed waiting for someone to not show up. Horrible!! I have never been so disappointed and disgusted with the care that is promised and absolutely not received. I have made many visits only to see staff on their phones and iPads. I watched as they take selfies and talk on their phones when someone is in need of attention. Please, if you are considering this center do your research. Do not settle for anything less than what the people You love deserve. I would absolutely not recommend bringing your loved ones here.

caregiver5656

We had a family member here recently. I’ll start with the good. The place doesn’t smell. Some of the CNAs, who do the bulk of the work, are compassionate and contentious; however, even those who are cannot keep up with the work required of them so wait times are very, very long for responding to basic patient needs. Some of the nurses are very competent and appear to be caring. The food, although not very healthy, is edible. The receptionists are outstanding and we relied on them many times when we could not get administrators, directors, and managers to respond to us. The bad. The sales process is very slick, but misrepresents the quality of care your loved one will receive. No amount of faux fancy décor can cover up the stink of the administration, who with a few exceptions, are incompetent, unresponsive, uncaring. They routinely do not do what they are asked to, or say they will do. The “Circle of Excellence” meeting regarding patient discharge held with families is a joke and should be renamed “The Unconnected Lump of Mediocrity at Best”. Some of the employees who should have been at our meeting were not, including the Case Manager, who is responsible for discharge planning. The meeting is basically to tell you when your loved ones benefits will run out, which they could do over the phone. No other useful information is provided at the meeting. The Business Manager and Director of PT are incredibly rude and condescending. Some of the CNAs have such bad attitudes they should not be working with a vulnerable population. They are rude to the patients and ignore them whenever possible. There is a ton of time spent by staff on their personal phones when they should be tending to patients. The majority of the employees at this facility act like they are doing your loved one and you a big favor by doing the minimum requirements of their jobs, if that. Do not consider this place if you cannot visit your loved one at least once a day. Except for doing what they can’t get away with not doing, your loved one will be ignored. In the entire time I was there I did not see one staff member say hello to a single resident in the hallways, which is where those who can be out of bed spend most of their time—in wheelchairs in their doorways.

Cgspratling

My 92 year old mom has been at the Harrison at Heritage for about 3 weeks. I have nothing but good things to say about them. The staff learned quickly what her likes and dislikes were. The rehab that she had after her fall were the best. The place itself is more like a really nice hotel instead of a rehab facility. The staff kept me posted on Mom's progress. I can't recommend this place enough.

JM7

When my mother came out of the hospital, we actually went into The Harrison at Heritage, and she stayed there for approximately 40 days doing therapy. The room was wonderful; it looked like a hotel room, not a hospital. The management staff was very professional, and the food was well prepared; it was good, hot food. They've got activity rooms and stuff like that, where they listen to music or read books. They've got a center in there where the women can get their hair cut, a library where people can read, an arts and craft center where people go in and make different stuff. Mom wasn't really involved in any of those because of her type of injury, and she couldn't get around very well, but we knew it was available. They're doing things from cards to dominoes, watching TV, and there's a piano in there with people playing piano music. What they need to improve on would be the regular staff. It just takes a long time for them to come to the rooms, like if someone needed something, or if someone pushed the button and needed some help, it could be 45 minutes before somebody came. A lot of times -- probably about half a dozen times -- I would have to get someone in management or go down to the nursing station myself and tell them that they needed to come and give the medicines. They did not give pain medicines at the time we were there either. They gave her vitamins, and they would give a laxative or stuff like that, but when it came to pain management, there was a definite problem.

Great beats perfect!

Let me start by saying I work in the medical field. I felt it necessary to get that out of the way because there is no perfect "Medical Facility", be it a physician, hospital, rehab hospital or skilled nursing center. My mother gets great care, perfect no but I can deal with great. When the staff see her they know her-they know her routine, the little things that make her who she is-my mom. Is the food perfect, no but I have ordered at 5 star restaurants and been disappointed too. My mom has never complained about the food other than they give her too much. I visit very regularly and I am glad to say that I see management their in the evenings and on the weekends-they even work holidays too. How do I know because when you visit as often as I do you develop relationships with the staff and they talk. The staff has a hard job and some families come once or twice a year and expect perfection...not going to happen. Visit more often and see how much they care instead of pointing fingers! My mom gets great care I would not dream of her being anywhere else! Thank you The Harrison Staff!

H.Young

I had a very dear friend at The Harrison and she was well taken care of Dr.Hernandez is a very involved physician, the nursing staff was great and responsive to her needs. I would recommend them to my friends and family.

Pleasecareformylovedone

Call buttons wait times are generally lengthy-twenty to thirty minute average. Housekeeping is lax in the rooms. Bathing is done on Monday, Wednesday, & Friday. Staff seems to be short on weekends and housekeeping on weekends worse. There are a few staff who seem knowledgeable and caring but there seems to be a lack of standardized care. Patients are not checked on periodically so if your loved one is at The Harrison alone heaven help them. There doesn't seem to be accountability among the staff and little leadership coordination.

wherearethegoodnursinghomes

The staff here seem to think they run the place and you work for them. They are rude and try to get out of doing their job. They would rather complain about the patients than help them. There are a few good workers but they are few and far between. The camaraderie among certain staff members is very unprofessional. For example, I heard a caretaker demeaning a resident who was complaining when being given a shower. This resident obviously didn't feel well and the staff member told her to stop complaining with another coming in to see what was going on and joining in with the negative comments addressed towards this person. Sometimes it is 30 minutes before someone answers a call light. When I asked about this I was told, "This is your government for you." There are not enough workers due to the government and medicare reform. Excuse me??? We brought medicine from home and it was "used up" in a matter of days so more was ordered. Hmmm............. what's going on here? The food is sub-par at best. The only time we received consistently good care was during a recent state visit. During those three days there were more staff than we ever saw before. After they left it went right back to being a place where the residents are second and staff is first.

Keepmomhome

Pros- I like Dr. Hernandez and the therapy staff. The facility is beautiful, and the meals are good. Cons- Housekeeping is lacking, many times trash liners are missing from the bathroom receptacles, so there's dirty wipes, and adult briefs in the cans without lines. They even threw away a valued picture my mother had on the wall, because it fell off the wall and into the trash by accident. They didn't even check to see if she meant to throw away a lovely picture of her husband. Some of mom's clothes have gone missing, and I have to hunt them down, even though I take her laundry home to wash it. It takes FOREVER for someone to come when a resident pushes their call button. Most of the time, the call buttons are out of reach of the residents, so they can't even get help when they need it. Wound care is mediocre at best, and the nurses and cna's are not great. Today, I witnessed a resident choking in the dining room, and I was the only one who went to check on him, even though the room was full of staff. It seems common sense is lacking in this facility, and the only time I am assured my mother is being cared for is when I am there. Unfortunately, I cannot be there 24/7, and it breaks my heart, because I have witnessed some very poor care when I am there. The Harrison seems better than most, but I do NOT feel confident in the care she is receiving there.

DILcares214

I am very impressed with the total care my mother-in-law receives. She is very happy and that is the best part. The nurses, aides and management staff KNOW her and this makes my husband happy! I have to say anytime I have met with Gloria or Brenda they have been an enormous help.

Caring95501150

The Harrison seems to be fine. They do pretty nice; it’s very clean. My father-in-law has to eat pureed food but the food that the other people have that don’t eat pureed food looks really good. It’s a little expensive, but it fits in with the price of others. The staff seems fine.

Rustynail31

MY mother inlaw came in on 3/10 things were going good until 3/14 when they upped her trazadone from 25mg to 100mg After asking them to lower the dose (they Didn't ) she was incoherence for 3 days when I noticed on monday that her fingers and toes were blue. Ended up in the ER same day. It took 8 days to get her back. Gave the harrison another chance she went back on monday 24 we left her at 8:30 pm she was talking ate some dinner got her ready for bed in her pj and left. My husband went back at 8:00am and found her in a diaper and unresponsive. When we asked what happened no one could tell us anything they were all stumped don't. The nurses talk to each other??? Well we are back in the

Suzanne16

The nurse at the hospital where my mom was at recommended The Harrison at Heritage. The patients are happy there. I like best that this is a new facility and it doesn't look like a nursing home. It is colorful, cheery and they have good meals. They also treat the patients very well. They're very attentive and they have a full staff. I'm very pleased with them. The staff is very professional and they work for 24 hours.