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Willow Bend Assisted Living & Memory Care

2125 Brinker Rd., Denton, TX 76208

(855) 798-2040

Verified Partner

4

(12 reviews)

Offers Assisted Living and Memory Care

Willow Bend Assisted Living & Memory Care Photos

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Costs for Willow Bend Assisted Living & Memory Care in Denton, Texas

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,820

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$7,165

Starting Price

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Reviews of Willow Bend Assisted Living & Memory Care in Denton, Texas

4

(12 reviews)

  • Facility

    4.2

  • Staff

    4.4

  • Food

    4.0

  • Activities

    3.3

  • Value

    4.0

Mom stayed for less than a month

1

December 4, 2023

I am a friend or relative of a current/past resident

Our Mom stayed at Willow Bend for less than a month, and it was one of the worst experiences of her – and our family’s – lives. The directors assured us they could handle our Mom’s level of care, but the care was consistently substandard and neglectful since Day 1. We reported countless issues to the executive director and healthcare director and had multiple meetings with them to try to correct the problems, to no avail. In less than a month under Willow Bend’s care, our Mom suffered a fourth fracture in her back, severe constipation, a UTI, dehydration, malnutrition and a pressure sore. I took her to the hospital twice during this time because of the lack of care she was receiving at Willow Bend. Other issues we reported: • Aides not responding to Mom's calls for help. We witnessed standard wait times ranging from 30 minutes to 45 minutes to two hours. Sometimes aides did not respond at all. • Waiting twice for the facility’s unconcerned nurse practitioner to give orders to administer necessary pain medications. Our Mom spent her first night at Willow Bend in excruciating pain while waiting on the NP to approve orders. The facility failed to provide any pain medications, as promised (not even a regular-strength Tylenol), during her first 24 hours in Willow Bend. Two weeks later, the facility threatened to withhold her pain meds again while waiting for the NP to approve orders over a weekend. • The NP ignored various health concerns and was unwilling to adjust her pain meds, even though she was in constant pain while at Willow Bend. He ignored our requests to have pain meds administered routinely vs. PRN, telling us we needed to work with a “pain management” doctor. • The NP failed to visit our Mom during his routine scheduled visits the week of Thanksgiving. When we asked the healthcare director why he did not see her -- no response. Days later, I was taking Mom to the ER for dizziness and blood pressure issues. • The aides were unaware of Mom’s care needs and the fact that she had three fractured vertebrae. They had no idea why she needed to wear a bulky back brace or why she did not feel like walking, and they let her fend for herself to get dressed and put the heavy brace on each morning. After we complained multiple times to management, they assured us that the aides knew how to put the brace on and that they would help her each morning. This was not the case. We believe this is what caused a fourth fracture to her spine sometime between Nov. 4-26. • Mom lost substantial weight during her short stay at Willow Bend. She did not feel like getting up to walk to the cafeteria for breakfast, so she asked for her breakfast to be brought to her room. The aides routinely left her small bowls of cereal (with no utensils) without telling her. Therefore, she was not eating breakfast. • She did not ask for much help. One night, she did call the front desk to see if someone could help air up a seat cushion for her pressure sore, and the staffer said, “We don’t do things like that.” Mom asked what she was going to do, and the staffer said, “You’d better start blowing!!” • I personally took Mom to the hospital twice in less than three weeks – the first time because of severe constipation for 7-8 days. Until then, NOBODY asked her if she was problems or having bowel movements. • During another incident when Mom felt dizzy and had blurred vision, I asked the director of healthcare, Amy Biggar, for a report on her blood pressure. Amy did not know I was on site in my Mom’s room and texted me a photo of someone else’ healthy blood pressure reading with an old time stamp. The reading was false. My Mom’s blood pressure readings at the time were actually 90/44 and 90/50. Amy and Joel casually dismissed her low readings as an “orthostatic drop.” That is when I decided to take Mom to the ER again. It turned out she was dehydrated and malnourished, low on potassium, and had a UTI and a new fracture in her back. She was in the hospital for four days. • Nobody from Willow Bend reached out to check on Mom during or after either of the hospital stays. • In our 26 days at Willow Bend, nobody cleaned the bathroom or toilet or vacuumed the carpet until I asked. They left dirty dishes in her sink and did not help tidy up her place. I’ve routinely removed soiled disposable bed pads because the staff would not touch her bed. My family realized during the first week at Willow Bend that our Mom was being neglected and ignored. We worked feverishly to get her out of there and into a smaller facility with more hands-on care.

Debbie

5

November 8, 2023

I visited this facility

We plan to move my mom to Willow Bend. We chose it because it was fairly small. It was not really big as far as the number of rooms. My friend's mom lives there too, so I had feedback from her. When we visited, the staff was very, very nice, and my mom really liked the staff that was there. They had laundry services, housecleaning, three meals a day, exercise activities every day, and nurses giving the residents their medicine. All the staff were very, very friendly, very knowledgeable, and very helpful. We were there right as lunch was starting, and they all looked like they were thoroughly enjoying their meals. Some residents were doing chair yoga while we were there, and everybody seemed to be enjoying it.

Provider Response

Thank you to for taking the time to visit us at Willow Bend! We are honored your mom has chosen her new home at Willow Bend! Thank you for your feedback and review.

Alicia

5

February 24, 2023

I am a friend or relative of a current/past resident

My momma is now in Willow Bend Assisted Living & Memory Care and it's been great. They have caring staff, beautiful facilities, and amazing food. I've had a couple bits of my mom's stuff, but she keeps raving about it. Her room is updated, spacious, and wide enough for my momma's scooter. She loves the bingo that they have there, they have Catholic services that come once a week and she gets to receive communion. The living atmosphere is just great.

Provider Response

Thank you for your review Alicia! We love having your mom with us. Thank you for sharing with us!

Dayna

5

January 20, 2023

I visited this facility

I went to Willow Bend Assisted Living & Memory Care. It was very nice. It was appealing inside. It just looked very upper-class. Everybody that I spoke with was very nice. I did not go to one of the apartments. We just had a meeting, and I walked around and just looked at the facility. It was just a nice place. The common areas were very nice. I saw their schedule and all the activities they had, and I like that my aunt could keep her cat if there was a room available. That was appealing, and it was very nice and clean. The woman I met gave me all the information and was wonderful. We even talked out in the parking lot as we left. Everything went great. I would recommend this. I would feel very comfortable with my aunt being there. So, I felt very good about it.

Provider Response

Thank you, Dayna for sharing your experience from your visit and your recommendation. We're glad to hear that you were impressed and like all of the amenities available for the residents. We hope to earn the privilege of serving you and your family in the future.

Anna

3

September 16, 2022

I visited this facility

I visited Willow Bend Assisted Living & Memory Care. I liked the facility itself. The rooms were nice. They have a lot of activities and there's a courtyard there. The lady who gave the tour was also nice. Just that the other staff that I saw were only doing their daily tasks. It didn't seem like there was a lot of resident and staff connection, and that's something that we were really looking for.

Provider Response

Hi Anna, thank you for sharing your experience from your visit. We would love to have you come back and join us for any of the many daily activities with residents. We understand personal engagement and connection is essential to each resident's well-being at Willow Bend. We hope to earn the privilege to serve you and your family in the future.

Neva

4

July 9, 2019

I am a friend or relative of a current/past resident

My father is at Willow Bend memory care facility, and it's been positive for the most part. The food is tasty and the staff is mostly friendly. The rooms are OK, but there's not a lot of storage. They do exercises and play games. The assisted living side has puzzles, games, music, happy hours on Fridays, outings on Wednesdays, exercises, preaching and crocheting group come in, and there's a salon. It's way too expensive. My mother also stayed in the assisted living part.

Provider Response

Thank you, Neva, for your review of the Willow Bend Community. We are glad to hear that you and your family have enjoyed your experiences with the community.

Amy

4

March 7, 2019

I visited this facility

Willow Bend had smaller space. They did not have walk-in closets, but they did have generous-sized rooms. The staff was very nice. They had lots of activities. I like it a lot.

Provider Response

Hi Amy, thank you for this great review! We’re glad to hear that you liked the community. Hopefully, we will have the opportunity to serve you and your family.

Sherry

4

March 30, 2018

I visited this facility

I went to Willow Bend, and it was awesome, lovely, and it was a good place. However, for me, it still looked institutionalized. The staff was awesome. They had an outside area, but it was much smaller.

Provider Response

Thank you for visiting us! We are thankful for your feedback.

Judy

4

January 4, 2018

I visited this facility

Willow Bend was very nice. The staff was friendly and informative. We saw a two-bedroom, two-bath.

Provider Response

Thank you for visiting us! We are grateful for your feedback.

karen860423

4

June 1, 2017

I visited this facility

The staff members at Willow Bend were very nice and really good. For the people there, the staff was great and very friendly. The rooms were small, though. The only way in and the only way out is a door in the hallway. They had a small kitchen. The grounds were nice. There was bingo going on. They had a hair salon, too.

Provider Response

Thank you for visiting us! We appreciate your feedback.

Glenna813230

4

April 13, 2017

I visited this facility

I am going to give Willow Bend 4-stars because of the lack of walk-in closets for the price that you have to pay. You have to get the more expensive rooms that also don’t typically have specials. Their Director called to let me know they were having some really good specials, but they don’t involve the rooms that have the walk-in closets, and that was a deal killer for my mom. The place was pristine and beautiful, and the staff is top-notch. These people know what they are doing. Their staff is tenured, and I was very impressed. I had an opportunity to talk to more people because we actually had a meal there. The food was very good, and the dining area was very nice. This would have been my pick, but the closet thing killed it. It was a very nice home atmosphere, and if it wasn’t for the closet thing, they really were top-notch. They have a crafts area for residents to go and do crafts and all the other amenities that most places have, especially the newer places. I was very impressed.

Provider Response

Thank you for visiting! We appreciate your feedback, thank you for sharing.

Jenny160266

5

November 6, 2016

I visited this facility

Willow Bend was very impressive, the rooms were very clean, and there was a variety of choices. The staff was very friendly and nice, and I received some call backs. They were all very nice and polite. They had a good program.

Provider Response

Thank you for visiting us! We are glad you had a good experience. Thank you for your feedback.

What you can do with Caring

  • Search the Caring database

    Quickly search the largest online senior living and senior care directory

  • Read reviews and expert guidance

    Read our authentic consumer reviews and content by experts

  • Speak to a Family Advisor for free

    Guided, expert advice to find the best community or agency for you

  • Take a tour to decide yourself

    We’ll help you book tours or get in touch with local agencies

Costs for Willow Bend Assisted Living & Memory Care in Denton, Texas

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,820

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$7,165

Starting Price

Services and Amenities of Willow Bend Assisted Living & Memory Care in Denton, Texas

Costs

  • Rent Plus Care Fees
  • Entry Fee

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: No

Dining options

  • In Room Kitchenette

About Willow Bend Assisted Living & Memory Care in Denton, Texas

Welcome to Willow Bend, an assisted living and memory care community in Denton, Texas.

Come experience our warm, home-like feeling in an inviting residential setting. Enjoy the elegant homestyle architecture with a Texas flare. We also feature an easy to navigate one story floorplan, welcoming covered front porch, beautifully landscaped enclosed courtyard, covered outdoor seating areas with cooling fans and so much more!

Willow Bend is dedicated to providing the highest standard in quality of service, environment, and care to residents and their families.

Map of Willow Bend Assisted Living & Memory Care

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