Brookdale Lake was one of the two that we narrowed the choices down to. We just didn't get a good vibe. It looked like there wasn't a lot of staff, although the rooms were quite large. It's in a great location, but the facility itself looks a little dated. The staff members weren't as knowledgeable as the other place. We didn't see the dining. I think it is the function or the age of the facility.
Brookdale Lake Highlands
Offers Assisted Living and Memory Care
14 Reviews
9715 Plano Rd, Dallas, TX 75238
Call
(800) 385-2527
Reviews of Brookdale Lake Highlands
Assisted Living Reviews for Brookdale Lake Highlands
January 23, 2021
I visited this facility
December 06, 2018
I am a friend or relative of a current/past resident
Please Google the reviews on this facility and the corporation itself. My family wishes we had done that before moving our loved one in. Huge mistake. It's been very difficult from the beginning and we knew we had made a mistake only a few weeks in. There are constant problems with proper medications being given, basic services done consistently, and all we got were apologies then reasons they needed to raise the monthly prices. NEVER put your loved one in this facility and once you Google Brookdale Senior Living, you will want to avoid them all for good reason. The corporation doesn't care about residents in the least. If they did, multiple class action law suits would not be in process.
Provider Response
Thank you for your feedback. We are committed to providing the highest-quality service and care for each resident and would truly like an opportunity to discuss this with you personally. We hope you will call us.
November 21, 2018
I am a friend or relative of a current/past resident
Never ever place your relative here. It's a horrific scam. The Executive Director will tell you whatever she needs to say to get you to move your relative in and when you expect those promises to be carried out, she will deny what she promised. This building is run on skeleton staff and often basic duties for your loved one go not completed such as regular hand washing, toileting, showers on scheduled days, and proper medicine administration. If you complain, management will retaliate. They will also attempt to raise your personal service rate within a few months of your relative living there and if they try to blackmail you and tell you that your relative needs 8-10-24 hours of sitters or they will kick your relative out, call all agencies and report this behavior. This has happened to my family and I know of another family who moved out due to this exact type of behavior. RUN AWAY from this horrific place. They should not be allowed to keep their doors open.
Provider Response
We appreciate you taking the time to share your feedback and are sorry to hear you feel this way. Our staff is committed to providing the highest-quality service and care for each resident and we will share your concerns with our management team for review.
January 03, 2018
I am a friend or relative of a current/past resident
I placed my friend at Brookdale, and I liked that it's all one level. They serve three meals and do quite a few activities. They need to improve the food.
January 03, 2017
I am a friend or relative of a current/past resident
Brookdale Lake Highlands has been pretty good overall, but it's taken some time for the staff and my mother to figure each other out. It's very pleasant. My mother's room was quite nice. It was unfurnished but larger than any I have seen, and she has her own bathroom, plenty of closet space, and a pretty view. The dining room is very nice and large enough for everybody, but it's too dark. The staff has been very accommodating.
January 01, 2017
I visited this facility
My brother is considering Brookdale Lake Highlands. The girl that worked there and talked to us, Amy, was really nice and congenial. She showed us the dining room, memory care section, and the rooms. She told us what items he would need, like the bed, dresser, and clothes that she would use. She explained to my brother the price and some ways that he might could get help with the cost of it. She has been talking to my brother off and on. He really appreciates that and the visit went very well.
October 28, 2015
I visited this facility
Brookdale was a lot smaller than the other place. Also, they couldn't handle as many residents, and they didn't have space available. The staff took me on a tour, and they were very informative, but they didn't show the same interest. I'm sure they felt like they didn't have a space available. We were looking to get a place as quick as possible. I didn't get the same family feel from them, so they need to show a little more compassion. It was more like a business instead of a home.
August 31, 2015
I visited this facility
Brookdale was very nice, and I like a lot of things about them. The staff was caring, attentive, and very willing to help. But it is cost manipulative.
October 18, 2014
I visited this facility
The staff at Brookdale Highlands are very caring. My mother doesn’t do much of their activities because she can't hear anything.
October 24, 2013
I visited this facility
The staff was very helpful and spent a lot of time answering my questions. I could tell they were concerned about their residents and wanted to make the time that they stayed there comfortable and in a nice atmosphere. They showed me activities that they posted up on a board. When there are holidays, they'll do special things there like hold a special dinner. In case the residents don't have somebody in town to visit, the facility gives them a holiday and makes them feel important. I just wish their private living areas were a bit bigger though.
August 25, 2013
I visited this facility
They were fine. Everybody worked well and I was pleased with them. If you want, they could take you to the groceries and bring you back. However, it's just not what I was looking for.
Memory Care Reviews for Brookdale Lake Highlands
April 27, 2022
I visited this facility
Brookdale Lake Highlands was clean and laid out very nicely. It was one of the smallest facilities that we had looked at, which made it intimate. They had fewer residents there, which is good because it gives a higher level of individual care. I liked that place. The staff was really warm and welcoming. We liked them. The lady who was over the memory care unit had maybe 15 years of experience right there in that facility.
They have a computer program that gets the residents to participate. Every facility we looked at, the rooms are pretty much the same. They had suites and one-bedroom apartments. They're clean, and everything is as I expected.
August 08, 2021
I visited this facility
I was just impressed with Brookdale Lake Highlands. I like how they had the facility set up because, in some of the other ones, the memory care was kind of shoved off in a corner. This place is not like that. It was pretty much open to everybody. I liked the rooms and I liked their dining hall too. They gave me a menu for the week and they invited me to come back and have dinner there. The menu looked great. I met the chef too. The staff was very friendly and very open about everything. They tried to assist me and they even invited me back, with my family and kids, to have a meal with them. They followed up with that too.
December 11, 2013
I visited this facility
I visited several assisted living locations prior to this one. I was searching for a facility for my father who has mild to mid level dementia. During my tour, I was impressed with how all of the staff news all of the residents names and took the time to stop and talk to all of them. It was clean and homey. My father has been a resident since July and I couldn't be happier with this location. They take really good care of my father and he now loves it there. It did take him a while to adjust but, I blame that on his dementia. They never let his temper tantrums stop them from treating him with respect and patience. They treat all of their residents as if they are members of their own family.
Questions about Brookdale Lake Highlands
What ongoing training does the staff receive in dementia care?
Our team engages in monthly in-service training related to dementia programming, de-escalation and redirection techniques. Additionally, our regional dementia care specialists supports the staff training as needed for our current resident population.
Describe the overall population of assisted living residents at Brookdale Lake Highlands. What is their average age? What are their favorite things to do?
Our residents are engaged in the community. Many of them need care with ADL's, but are ambulatory or self propelled with assistive devices. Our residents enjoy playing games, engage in Veteran's group, or enjoy the beautiful courtyard.
What programs or activities does Brookdale Lake Highlands offer to enrich residents' well-being?
We are pet friendly and have many pets in the community including a parrot! The residents enjoy spending time in our courtyard or visiting with each other during a game of bingo or crafting. We have a book club and veterans group as well as an avid football following.
What places are near Brookdale Lake Highlands or within walking distance for assisted living residents to enjoy?
Nearby, residents can access shopping centers, grocery stores, fast food restaurants and dollar stores.
What transportation services does Brookdale Lake Highlands offer to assisted living residents?
We offer supportive services with medication administration, support with activities of daily living such as showering, dressing and bathroom assistance. We also offer transportation to medical appointments.
What makes the chef or dining program at Brookdale Lake Highlands exceptional? What kind of menu can assisted living residents expect?
Our dining services manager has a passion for serving and takes pride in every meal. Our residents have said that our dining room experience is pleasant, with spacious seating and delicious meals. Our residents have the opportunity to enter menu requests that we honor within 10 days.
What safety features or security measures does Brookdale Lake Highlands offer to assisted living residents?
Our exterior doors are secure with delayed egress and secure after hours (with a doorbell for entry after hours).
How does Brookdale Lake Highlands keep residents' families informed about their loved ones?
Our executive director communicates updates via email, phone and text to our family members. Families can also follow us on social media to see pictures posted daily.
What is the care staff-to-resident ratio at Brookdale Lake Highlands during daytime and nighttime hours?
Our care to resident ratio depends on our resident care needs. At Brookdale, we staff according to acuity, not residents. If our residents need more time for care, we add staffing hours to meet the needs of the resident population. We meet and most often exceed the state minimum requirements for staffing.
If Brookdale Lake Highlands accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We accept pets. Many of our residents have pets that live with them in their apartment.
What ongoing senior care training does the staff receive?
Our team engages in monthly in-service training based on the state requirements and unique needs of our current resident population.
How many staffers are on duty in the daytime and overnight?
Our staffing is calculated based on the care needs of our current resident population. We meet and often exceed the state minimum requirements by supplementing staff hour based on the current resident needs.
What safety features or security measures does Brookdale Lake Highlands provide to protect residents who wander?
We offer an attached memory care unit within our community. In the assisted living, we have secured doors with doorbell for after hours entry.
What programs or activities does Brookdale Lake Highlands offer to keep residents engaged? How does the staff engage residents' long-term memories?
Our memory care offers the Brookdale Daily Path: a program that supports the dementia residents with a structured daily routine that provides stimulation for every stage of the disease and supports autonomy and active engagement. Our residents enjoy crafts, games, cooking and an array of other engaging programs throughout the day.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our memory care nurse completes an assessment every 6 months or upon change in condition to ensure our residents have the care and support needed as they progress in dementia. We also gain support from our district clinical nurses and our dementia care specialist.
What techniques does Brookdale Lake Highlands use to support memory care residents during mealtimes?
We provide management in the dining room at all meal times. Our associates are instructed in safety practices for dementia care meal times. Additionally, our dining team customizes each residents food consistency based on the physician's orders.
How does Brookdale Lake Highlands keep residents' families informed about their loved ones' health?
Our executive director communicates through email, text and phone calls to our families. Our care team also communicates through phone calls as needed. Our families can also follow us on social media to see pictures of residents and activities happening at the community.
Describe the neighborhood around Brookdale Lake Highlands. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Our community is located in the Lake Highlands neighborhood and subdivision. We are centrally located and close to major freeway access, yet out of the main congestion of the interstate.
Is Brookdale Lake Highlands affiliated with a hospital if more care is needed?
Brookdale is not affiliated with a specific hospital; however, our location is close to several major hospitals and medical offices.
Services and Amenities of Brookdale Lake Highlands
Room and housing options
- Companion Suites: We Do Not Offer Companion Suites
- Studio Apartments
- Housing Extra: "Open" Suite (Bedroom And Sitting Area Separated By A Wall, Plus Small Kitchenette)
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Dining Extra: Dementia Friendly Menus With Selections That Are Easy To Manage And Familiar With Dishes That Promote Balanced Nutrition And Well Being; Registered Dietitian
Features
- Beauty Barber Shop
- Resident Transportation
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Library
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Technology Extra: Emergency Call System
Health services
- Medication Management
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Fitness Room
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guests At Mealtime
Languages
- English
General
- Respite Care
- Minimum Age: 65
- Pets: Yes
Licenses
- State Licenses: 000371
About Brookdale Lake Highlands
Brookdale Lake Highlands is a senior housing facility that offers a home-like setting with cheerful smiles from its professional staff. The staff respects the residents' independence while offering assistance when needed. The peaceful setting, restaurant-style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Special events, activities, clubs, and ongoing cultural enrichment programs offer unlimited opportunities for residents to get to know each other and the staff. Potential residents should call today for an appointment for a tour because Brookdale Lake Highlands delights in showing off its home.
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