Trevecca Center for Rehab and Healing

HeidiNS

This is not a place of healing. The nurses/techs don't respond to calls quickly. The laundry of the patients is not done frequently enough. Someone forget to lock my father's bed and he fell getting out of bed and then waited 30 mins for a tech to come to his aid. The food is horrible. The only positive thing I can say is the PT was above average on techniques to enhance my father's independence, but with below -average number of sessions. They only work M-F. That seems absurd because a healthcare facility should be a 24/7/365 business.

Provider Response

Glad to be home

I was glad to go home but not due to the care I received there. They took good care of me in spite of my attitude. Thank you all !!!! Good job !!!

Provider Response

jfeldredge

My roommate left his TV on all night, keeping me awake. According to my tech, patients are not guaranteed quiet during sleeping hours, and nurses or techs can be written up if they turn off TVs at night. No earplugs are available.

Provider Response

Tennesseegirl

My mother was treated horrible here. The nurses were rude and wouldn't even give her a wash cloth (claimed they didn't have any) After making a nurse angry, she wasn't given her medication until I called and voiced my concerns. I was told that she was a difficult patient, well even difficult patients need their medications. This place needs to be investigated.

Provider Response

JenN11

For safety's sake, I will refrain from using personal pronouns. My relative told me that the people assigned to take care of my relative were the kind who would retaliate with violence if they determined who complained on them. After what I witnessed in this third floor "rehab" center, I believed my relative. This treatment occurred before the Covid-19 quarantine. =================================== First red flag: no communication from floor nurses or through white board system. Family members seldom learned about daily interactions and therapies. More days than not, my relative told us that my relative had stayed in bed all day. When therapy did occur, it was generally one hour. After many inquiries about this, day time staff began transferring my relative to a wheelchair to sit all day - still with little activity, which was the purpose of being in that facility. Second red flag: One night, my relative pushed the call button for help to go to restroom, but no one responded. As time went on, I could hear many other call buttons at the nurses' station as well, but no one was at the desk. All of them rang for over an hour. About twelve patients entered the hallway yelling for help or trying to find help. Two nurses came from another hallway and began yelling at the patients in a horribly disrespectful way. One even threatened an angry patient who was wheelchair bound telling that patient that she wasn't going to take his abuse. No apologies nor explanations to anyone. Third red flag: They began to leave my relative in the wrong kind of wheelchair for hours at a time with no contact. My relative would be slumped over from exhaustion upon my visit. I inquired about this but never got results. Fourth red flag: I was an eye-witness: A small-framed nurses-aide transferred my relative from a wheelchair to the bed single-handedly instead of calling for help. Until that moment, she had been part of a team. When my relative's derriere was about six inches from making contact with the mattress, she pulled her arms out from under my relative's arms, and my relative toppled over almost hitting the safety bar on the other side of the bed with my relative's head. I was at the safety bar to witness an inch between it and my relative's head. My relative cried out in extreme pain and the nurse completely ignored my relative's reaction. My relative later told me that the pain was around the shoulders when my relative hit the mattress. At that point, I began to believe that my relative may have had some hairline fractures in that area. The nurse displayed absolutely no empathy nor did she issue any apology. She behaved in a heartless and flippant manner. Fifth red flag - one day I visited and found my relative in only a pair of Depends underwear. No gown. Only a thin blanket covered my relative. My relative was shivering, which is why I pulled the blanket back. Sixth red flag - if you need more - upon returning home, my relative told me that most of the second and third shift personnel was mean to my relative every night after visitors left. My relative told me that only two nurses or nurses aides were kind and caring to my relative during the entire stay. Since no one wore name tags, my relative could not identify the two kind women out of all of the staff. Seventh red flag - I have photos of bugs crawling on the only sink in my relative's room on the day of release. I did not take the photo, another relative took it. Pros: Besides the two kind-hearted unnamed nurses/aides, the wound team and speech therapist were the only professional staff members who communicated with my relative and my relative's family during the stay. I have been distressed about other patients who were isolated from family at this facility during the Covid crisis. I so hope this review will spare someone of this kind of treatment.

sick grandma

This was the worst experience of my life. Patient care was poor. For example, I was left to lie in a pool of blood for four hours after being told that someone was on the way. My medications were not administered correctly; one was even lost. Night staff in particular almost totally ignored the patients. Food trays were left in my room for two days. I would return there.