Stonecreek Memory Care

Carolyn

We got to Stonecreek Memory Care a little bit early. We stood there and I guess they were all standing there and having a meeting, and finally, after about 15 minutes, we were acknowledged. Then as we walked to the back, I was like "This scent.", I think it's because they have the carpet. They said they were in the process of trying to pull up the carpet and do wood floors, but it didn't have a pleasant smell for me. I didn't like the room. I clearly said that I was searching for a private room. When I got there, they said that they didn't have any private rooms. For the price and for two people in a room, I thought it was not enough space. Mom definitely wouldn't survive there very long. So, that one was a total turnoff. I wish they would have said, "OK, we don't have any private rooms. We can get her another room or whatever." I only met with one person there and that was their marketing person, and he was excellent to talk to. He was very down to earth, open, honest, and a very easy going person. He did an excellent job and did an excellent presentation. The structure of the building was nice. It just needed some work. Residents appeared to feel at home. I saw some of them on the couches in the hallways and living areas. They were spread out on the couch just like they were at home, walking around bare feet, and doing whatever they wanted to do. I think that's the way they need to be. They need to feel at home, especially paying that much of a price. It seemed like they treated them well. They talked and seemed happy. They knew each other and I liked that, too. They're calling each other by name. That was a plus.

Reviewer RC#0704d

When I toured Stone Creek Memory Care, they had been acquired by a corporate manager, and they turned over all the staff and renovated the whole facility, and what I saw there was very positive. Since they just renovated, it's all new staff. Nobody at this point is burned out. Everything is mostly new and it seemed well furnished, they have good activities and good amenities, and a decent ratio of staff to residents (although it seemed like they had quite a few residents). Because they were all freshly renovated, the units were very nice in terms of spaciousness. While my first impression is good across the board, the fact that they haven't been in operation for very long under this set of management raises questions about how it's going to be in the long term. The staff were all very good. Everyone was very friendly, including the people who were directing activities with the residents and staff. It seemed like there were some accidents in progress while I was there, but I understand that this happens. It's not that these people were not well attended or anything, but it was slightly messy and very slightly smelly as a result. It's probably fine though. I don't think that it is a bigger indication of a problem.

Pat

My mother has moved into Hickory Hills Alzheimer's Special Care Center. They're very in touch and personal with each resident. They keep them very active and treat them like family. They play games. They have old movies that they watch. They give them literature to read. The rooms are very good-sized, and they have restrooms in their rooms.

Provider Response

Diane

My husband will be moving into Hickory Hills Alzheimer's Special Care Center. The tour experience was very nice. We went through the whole building and outside (except the kitchen). The thing I liked most about it is that it was small. They only had 44 people there yesterday. It's very cozy. It's like being home almost. The staff was very well informed. She knew what she was talking about. The rooms were very cozy, very nice, and very clean. The whole place was very neat and clean. The dining area was very nice and had tables for four. There's a little TV room. I felt like it's a safe place. I felt like there's no way he could leave the building without them being aware that the door is open, so that was good. There wasn't anything I could say that I didn't like about it or the staff that I met.

Dianne

We chose Hickory Hills in Hendersonville for my husband because it just seemed more appropriate for him. He's only been there a little while, but I'm very pleased with everything so far. The staff is great. As far as I know, the food is good, but I've not eaten there. It's very clean and nice. I haven't gone into his room, but the floor plans looked nice. This is all still new, but I am extremely pleased with the way they treat him and care for him. I know that at Christmas they did gingerbread houses. They do crosswords and they do games. The family is not involved in the activities.

David

My parents are in Hickory Hills Alzheimer’s Special Care Center. It's a secure memory care facility. It's open, airy, light, and very nice, and I immediately felt comfortable there. The staff is really good and seems to really care about the patients and dedicated to the facility. The other facilities that I visited were more clinical feeling and felt more inviting. The food appears pretty good, and their menus seem pretty varied. They do 3 meals a day plus snacks in between. They're very concerned about the patients not losing weight. They're very proactive in making sure that patients are getting enough to drink, staying hydrated and that they're eating good food. They have a fairly busy calendar of activities every day of the week. They encourage the residents to participate, but they do not mandate that they participate. Some of the activities are puzzles, games, crafts, and other activities that they invite families to participate such as meals or parties.

Provider Response