Provider Response
Hi, I'm Katie, I work at The Hearth's Home Office. First, thank you for taking the time to leave a detailed review. We take family feedback very seriously, and would love more details surrounding your mother's experience so we can investigate further and take appropriate action as necessary. Please, reach out to our Facebook page in a private message or email with additional details, including your name and your mother's name, so we can rectify this situation. We pride ourselves in offering a premier level of care, and want to make sure you and your family are happy with your decision to choose The Hearth. Thank you - Katie, Marketing & Communications