The Hearth at Franklin

Offers Assisted Living, Independent Living, and Memory Care

21 Reviews

1035 Fulton Greer Lane

Franklin

37064

The Hearth at Franklin

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3.7 21

Joy 2021-11-20 We went to The Hearth at Franklin. The rooms were the largest of the places we've been. I think my parents liked that probably the best of all we've been to. They were impressed with the staff. We ate there, the menu had more variety and stuff that my parents would like. They had two offerings for each meal, and if you didn't like that, you have eight to ten other things to choose from. I thought that was great. My sister and I got the tilapia over rice with sugar snap peas. The food had sat under the warmer long enough that the top of that fish was dry as a bone. And yet when it was brought to the table, it was lukewarm. None of the food that was served was hot. I did see one of the waitresses was asked to bring a brownie to the table next to us, and she rolled her eyes and went Huuh when he asked for a brownie and I thought " That's what you're here for, what's the problem?" So I wasn't particularly impressed with that. My mother said that there was enough salt in the potatoes and in what was on her plate that she felt like she had her salt intake for the whole week. But they had chicken fried steak, and both my mother and my father ate every bite of it. The potatoes might have been salty, but they ate them. The presentation lacked a little bit. They had full-size refrigerators, except in the studio apartments. And my mother was like, "That's great, I can get a whole case of cokes in there." There's a balcony upstairs, it has a huge outdoor terrace that's up over the entrance. They had some raised flower bed-type things where the residents can plant flowers and go out there and garden a little bit. I visited this facility

5 5 1

Peggy 2021-11-04 I knew of The Hearth at Franklin when I first moved here previously, and I knew its reputation. My mom was there on respite care in assisted living for 3 weeks. They were very careful with her, caring, had great communication, and had a great and just very caring atmosphere. My mom never complained about the food, so it must have been really good. She would have complained if she didn't like it. Everything was clean. It has easy access for my mother's wheelchair and handicapped needs. It has a very home-like decoration and it was very comfortable. It was worth every dollar. I am a friend or relative of a current/past resident

5 5 1

Mary 2021-09-23 My mom is in assisted living at The Hearth at Franklin. She has been there for three years now. They're a very clean and organized community. It's a very nice place. The staff members have been very good to work with. The accommodation is like an apartment. It's a one-bedroom apartment with a living area, a kitchen area, and her own bedroom and bathroom. They have accommodations for couples as well. They have physical therapy, they have exercise activities, and they have a van that they can use to take people shopping and that was before Covid, so they have a variety of things that the residents can participate in. They also have a church there, too. It is very expensive though. I am a friend or relative of a current/past resident

5 5 1

ReviewerSep9ec 2020-10-05 The Hearth at Franklin is OK, but I just think they're short-staffed, and that's a huge issue there. When it comes to my mom's apartment, they don't do a great job, they never have housekeepers, and it's just one problem after another. The food is OK, it's not fantastic, but my mom is also not a great eater, so I wouldn't judge it by that. The facilities need updating, and there are lots of things that need to get done that they're just kind of letting go. My mom is considered the highest level of care that they have and they charge us for that, but my mom doesn't get that level of care. With COVID and all that stuff, I'm not allowed in the building, but with the things that she's telling me, I know that she's not getting the care that we're paying for, so that's frustrating. I am a friend or relative of a current/past resident

5 2 1

Shannonmac86 2019-03-06 I have have been associated with The Hearth since October. My father really likes living there. Most of the staff is very friendly and welcoming. I enjoy my visits there and I am there every day. I have a good relationship with the staff and management. I like that they ask me questions and want to know how I feel about certain things. The residents seem very happy at The Hearth. I feel like it is very important to be hands on when you are leaving your loved ones to the care of others. I would recommend The Hearth to anyone looking for a place for their loved one. I feel comfortable telling others about it. I cannot stress enough how important it is to live as close as possible to the place where your loved one will live. I visited this facility

5 4 1

Family member 2019 2019-02-22 We recently moved mom into The Hearth at Franklin. The community is very clean. The food has been great which is very important to us for mom to have good meals to eat each day. Mom has even spoke to the chef personally because he walks the dining room during some meals and speaks with residents. The rent rates are in line with the other places in the area, staff are friendly and helpful, and all of the residents are very happy or appear to be. The social environment is great and mom has quickly made friends! The activities have a great variety. Several residents are very independent and there are lots of couples in the community. The rooms are large, especially the 1 bed room deluxe like what are mom has. The Hearth offers some great amenities such as a full outdoor paved walking track, theater room, and a beautiful sensorsy room in memory care. We saw this room on our tour before we moved into the Hearth. We highly recommend the Hearth at Franklin! I am a friend or relative of a current/past resident

5 5 1

mcoates 2018-09-19 The Hearth at Franklin is doing a wonderful job with my grandmother in the memory care unit. The other day nurses and nursing aids were all dancing together! It was such a joy to everyone so engaged with the residents. The food is great and the rooms are spacious in memory care. I visited this facility

5 5 1

Patty Peters 2017-07-31 The nurses are wonderful caring people but are overworked and understaffed with no support from administration. . The memory care unit is not maintained. The staff can be incompetent and rude. The residents are not properly dressed, and hygiene of residents is not well maintained by the staff. It's safe to assume to say that the administration does not know what goes on because they are never on the unit. They should be ashamed of how the residents are treated and how poorly trained the staff truly is. It is not necessary for the director to respond in the scripted insincere apology. If you want your loved one to be safe, clean and in an environment where they are loved and cared for DO NOT SEND THEM Here I am a friend or relative of a current/past resident

5 1 1

cinpet 2017-03-16 My 92 year old mother has been a resident for 13 months. She is very happy in her apartment. The employees have been very helpful and willing to help in so many ways. I feel that she is very well cared for, and highly recommend to facility to all. I am a friend or relative of a current/past resident

5 5 1

Warning you 2016-12-28 Please do not put your loved one in this facility. We moved our loved one to this facility from another facility. They made many promises and followed thru on NOTHING. We would complain but nothing change. We were promised that our loved one who can see little, hear little and is in a wheelchair, would be checked on every one to two hours. This did not happen. We would arrive and his/her depends and clothing would be saturated with urine. We ended up hiring a sitter to stay with our loved one and we are paying 6,000 + per month. Tonight when we visited there was one person on the entire unit with all the residents sick throwing up and diareaha. I am disgusted with this place. DO NOT fall for the sales pitch they give you. The nurses are wonderful caring people but are overworked and understaffed with no support from administration. I really have no idea why they stay I am a friend or relative of a current/past resident

5 1 1

Don't place your loved one in this facility 2016-11-10 Horrible experience. Had to move our love one out of the facility because there was not enough staff to provide basic care. Our love one had to fend for himself/herself and was rarely giving a shower (maybe once per week), and his/her clothes changed daily, which included his/her depends. There were many times we had to clean his room because staff failed to clean up urine on the floor, and there was not enough nurses to dispense his/her medication. High turnover with staff and nurses occurred as well. I would not recommend placing your loved one in this facility. The Hearth will over promise and does not follow through with anything they agreed to deliver as it pertains to basic human care. I am a friend or relative of a current/past resident

5 1 1

Nancy873185 2016-06-10 My father had gone to The Hearth at Franklin for five days. It was about a year old, and they promised they were going to do this and that but totally overpromised and underdelivered. It was a locked-down facility, so we couldn't get in there unless somebody let us see him. We had to ring a bell and one of the nursing staff had to come let us in, which took them away from their job. The director of that facility got fired right after we left because our family and several other families had complained. They said they were going to check on him every hour. We had caregivers that stayed with him the first couple of nights and not one person from that facility came in to check on him even though they told us they would check on him every hour. He could get up and out of bed, and you had to watch him like a hawk. He would've fallen or something would've happened because you could not leave him alone, and they never checked on him. After five days, we took him home. The facility was beautiful and very appealing. The common areas were very nice and had nice furniture. It looked like an amazing facility. They had a little calendar of activities, like during the day, they had music, arts, and exercises. It just wasn't a good fit for us. There were a couple of other families that were very unhappy there, too, and they gave us our money back. They need to improve on the quality of care for the patients. I visited this facility

5 1 1

Jane M.1 2015-11-22 Everything has been very good so far at The Hearth at Franklin. My father seems pretty content. I am a friend or relative of a resident

5 4 1

Anonymous103728250 2015-11-05 The Hearth at Franklin was new. There was not enough care for our relative while she was there. They promised us they could take care of her. They knew what her mobility issues were, and they did not care for her in the way that they promised they would. Their response time was very long. They apartments were very nice, and the food was OK. They had happy hours and good exercises. I am a friend or relative of a resident

5 2 1

Anonymous114919750 2015-10-30 The Hearth at Franklin has been a wonderful place. He can exercise, and they have group activities. He can also go to the area where the physical therapists are. There is also aworkout area within that. The dining area is really nice, and the food is good for that kind of setting. They check on a lot more than they know, and that is really comforting to know that they make sure that the residents are OK. I am a friend or relative of a resident

5 5 1

Anonymous741 2018-11-16 We chose The Hearth at Franklin because the facilities are nice, but the food is not good. It's like store-bought food, like something frozen or heated up. I did talk to them about it, but that's just how their food is; it's not chef-prepared. However, the place itself is very nice, from the buildings to the rooms they offer, and they are competitively priced. I am a friend or relative of a current/past resident

5 3 1

Joy612145 2017-03-13 We found the Hearth for my parents. I think it's going really well. The move-in went well last February. The staff is helpful and always friendly. The food has been good, and they've enjoyed that. They've begun to meet a few people there. It's a little bit more expensive than some of the others, but they chose it because it's closer to me. The location was more important to them, and I'm able to visit them more often. The room is a great two-bedroom with a living area and a nice kitchenette. They seem to have enough space and feel comfortable. I am a friend or relative of a current/past resident

5 5 1

Anonymous116956950 2015-11-24 I plan to move to The Hearth at Franklin. I chose it because I like the feel of it, and it is a new building. I also like that there's a nurse there 24/7, and I can do independent, assisted, and hospice all in the same apartment without having to move to a different apartment. I visited this facility

5 4 1

Zaida 2021-07-07 My mom is currently at the memory care unit of The Hearth at Franklin and I think they're doing a good job. So far, I found the people very engaging. There's nursing care 24/7 and when you walk into the facility, the staff greets you and makes eye contact. It seems like a very caring place. I've been surprised at the variety of dishes that they serve for the residents too. It's very clean, kept very well, staffed well, and furnished well. For the care that she gets, I think it's a good value for the money. I am a friend or relative of a current/past resident

5 5 1

Emily 2020-02-11 The Hearth at Franklin was good, I liked it fine. I liked the staff very much, they were good, and the facility was very new, and it was nice. The rooms were very nice, the dining area was large, and it had a lot of windows. The staff was very helpful. I visited this facility

5 4 1

Marci Thomas 2019-08-13 Great facility. Great staff. Great activities for everyone who is there. Everyone is well taken care of. I can't say enough good things about the place. I am a friend or relative of a current/past resident

5 5 1

1035 Fulton Greer Lane, Franklin, TN 37064

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Reviews of The Hearth at Franklin

21 Reviews Write a review

Food

(9 Reviews)

Staff

(10 Reviews)

Facility

(8 Reviews)

Activities

(6 Reviews)

Value

(7 Reviews)

Assisted Living Reviews for The Hearth at Franklin

November 20, 2021

By Joy

I visited this facility

We went to The Hearth at Franklin. The rooms were the largest of the places we've been. I think my parents liked that probably the best of all we've been to. They were impressed with the staff. We ate there, the menu had more variety and stuff that my parents would like. They had two offerings for each meal, and if you didn't like that, you have eight to ten other things to choose from. I thought that was great. My sister and I got the tilapia over rice with sugar snap peas. The food had sat under the warmer long enough that the top of that fish was dry as a bone. And yet when it was brought to the table, it was lukewarm. None of the food that was served was hot. I did see one of the waitresses was asked to bring a brownie to the table next to us, and she rolled her eyes and went Huuh when he asked for a brownie and I thought " That's what you're here for, what's the problem?" So I wasn't particularly impressed with that. My mother said that there was enough salt in the potatoes and in what was on her plate that she felt like she had her salt intake for the whole week. But they had chicken fried steak, and both my mother and my father ate every bite of it. The potatoes might have been salty, but they ate them. The presentation lacked a little bit. They had full-size refrigerators, except in the studio apartments. And my mother was like, "That's great, I can get a whole case of cokes in there." There's a balcony upstairs, it has a huge outdoor terrace that's up over the entrance. They had some raised flower bed-type things where the residents can plant flowers and go out there and garden a little bit.

Provider Response

Hi Joy, thank you for taking the time to leave a review. I've shared your feedback with The Hearth at Franklin team. Thanks again - Katie, VP of Marketing & Communications

November 04, 2021

By Peggy

I am a friend or relative of a current/past resident

I knew of The Hearth at Franklin when I first moved here previously, and I knew its reputation. My mom was there on respite care in assisted living for 3 weeks. They were very careful with her, caring, had great communication, and had a great and just very caring atmosphere. My mom never complained about the food, so it must have been really good. She would have complained if she didn't like it. Everything was clean. It has easy access for my mother's wheelchair and handicapped needs. It has a very home-like decoration and it was very comfortable. It was worth every dollar.

Provider Response

Hi Peggy, Thank you so much for taking the time to leave some kind words, and for choosing The Hearth at Franklin for your mother. We are beyond appreciative of our supportive residents and their family members, past and present. Thank you again.

September 23, 2021

By Mary

I am a friend or relative of a current/past resident

My mom is in assisted living at The Hearth at Franklin. She has been there for three years now. They're a very clean and organized community. It's a very nice place. The staff members have been very good to work with. The accommodation is like an apartment. It's a one-bedroom apartment with a living area, a kitchen area, and her own bedroom and bathroom. They have accommodations for couples as well. They have physical therapy, they have exercise activities, and they have a van that they can use to take people shopping and that was before Covid, so they have a variety of things that the residents can participate in. They also have a church there, too. It is very expensive though.

Provider Response

Thank you so much for taking the time to leave a review! We love having your mother with us. Thank you for choosing The Hearth! - Katie, VP of Marketing and Communications

October 05, 2020

By ReviewerSep9ec

I am a friend or relative of a current/past resident

The Hearth at Franklin is OK, but I just think they're short-staffed, and that's a huge issue there. When it comes to my mom's apartment, they don't do a great job, they never have housekeepers, and it's just one problem after another. The food is OK, it's not fantastic, but my mom is also not a great eater, so I wouldn't judge it by that. The facilities need updating, and there are lots of things that need to get done that they're just kind of letting go. My mom is considered the highest level of care that they have and they charge us for that, but my mom doesn't get that level of care. With COVID and all that stuff, I'm not allowed in the building, but with the things that she's telling me, I know that she's not getting the care that we're paying for, so that's frustrating.

Provider Response

Hi, I'm Katie, I work at The Hearth's Home Office. First, thank you for taking the time to leave a detailed review. We take family feedback very seriously, and would love more details surrounding your mother's experience so we can investigate further and take appropriate action as necessary. Please, reach out to our Facebook page in a private message or email with additional details, including your name and your mother's name, so we can rectify this situation. We pride ourselves in offering a premier level of care, and want to make sure you and your family are happy with your decision to choose The Hearth. Thank you - Katie, Marketing & Communications

March 06, 2019

By Shannonmac86

I visited this facility

I have have been associated with The Hearth since October. My father really likes living there. Most of the staff is very friendly and welcoming. I enjoy my visits there and I am there every day. I have a good relationship with the staff and management. I like that they ask me questions and want to know how I feel about certain things. The residents seem very happy at The Hearth. I feel like it is very important to be hands on when you are leaving your loved ones to the care of others. I would recommend The Hearth to anyone looking for a place for their loved one. I feel comfortable telling others about it. I cannot stress enough how important it is to live as close as possible to the place where your loved one will live.

February 22, 2019

By Family member 2019

I am a friend or relative of a current/past resident

We recently moved mom into The Hearth at Franklin. The community is very clean. The food has been great which is very important to us for mom to have good meals to eat each day. Mom has even spoke to the chef personally because he walks the dining room during some meals and speaks with residents. The rent rates are in line with the other places in the area, staff are friendly and helpful, and all of the residents are very happy or appear to be. The social environment is great and mom has quickly made friends! The activities have a great variety. Several residents are very independent and there are lots of couples in the community. The rooms are large, especially the 1 bed room deluxe like what are mom has. The Hearth offers some great amenities such as a full outdoor paved walking track, theater room, and a beautiful sensorsy room in memory care. We saw this room on our tour before we moved into the Hearth. We highly recommend the Hearth at Franklin!

September 19, 2018

By mcoates

I visited this facility

The Hearth at Franklin is doing a wonderful job with my grandmother in the memory care unit. The other day nurses and nursing aids were all dancing together! It was such a joy to everyone so engaged with the residents. The food is great and the rooms are spacious in memory care.

Provider Response

We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!

July 31, 2017

By Patty Peters

I am a friend or relative of a current/past resident

The nurses are wonderful caring people but are overworked and understaffed with no support from administration. . The memory care unit is not maintained. The staff can be incompetent and rude. The residents are not properly dressed, and hygiene of residents is not well maintained by the staff. It's safe to assume to say that the administration does not know what goes on because they are never on the unit. They should be ashamed of how the residents are treated and how poorly trained the staff truly is. It is not necessary for the director to respond in the scripted insincere apology. If you want your loved one to be safe, clean and in an environment where they are loved and cared for DO NOT SEND THEM Here

Provider Response

Hello, I appreciate your honest review. We set a high standard for ourselves, so I am disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to me directly at (615) 264-0779 when you have a chance. Thank you, and I look forward to hearing from you. Sincerely, Justin Ladd, Executive Director

March 16, 2017

By cinpet

I am a friend or relative of a current/past resident

My 92 year old mother has been a resident for 13 months. She is very happy in her apartment. The employees have been very helpful and willing to help in so many ways. I feel that she is very well cared for, and highly recommend to facility to all.

Provider Response

Thank you for taking the time write a review. We are so happy to hear that your mother is so happy and enjoying living at The Hearth at Franklin. We are glad to call you both a part of the Hearth family and please let us know if there is anything we can ever do for you! Thanks again.

December 28, 2016

By Warning you

I am a friend or relative of a current/past resident

Please do not put your loved one in this facility. We moved our loved one to this facility from another facility. They made many promises and followed thru on NOTHING. We would complain but nothing change. We were promised that our loved one who can see little, hear little and is in a wheelchair, would be checked on every one to two hours. This did not happen. We would arrive and his/her depends and clothing would be saturated with urine. We ended up hiring a sitter to stay with our loved one and we are paying 6,000 + per month. Tonight when we visited there was one person on the entire unit with all the residents sick throwing up and diareaha. I am disgusted with this place. DO NOT fall for the sales pitch they give you. The nurses are wonderful caring people but are overworked and understaffed with no support from administration. I really have no idea why they stay

Provider Response

Thank you for taking the time to write a review. I am very sorry to hear that you have not had a positive experience with us. The opinions of our residents and their loved ones are of utmost importance to us. I would greatly appreciate the opportunity to discuss your thoughts and concerns further. Please contact me at 615-591-3003. Thank you, Lisa Olson, Executive Director

November 10, 2016

By Don't place your loved one in this facility

I am a friend or relative of a current/past resident

Horrible experience. Had to move our love one out of the facility because there was not enough staff to provide basic care. Our love one had to fend for himself/herself and was rarely giving a shower (maybe once per week), and his/her clothes changed daily, which included his/her depends. There were many times we had to clean his room because staff failed to clean up urine on the floor, and there was not enough nurses to dispense his/her medication. High turnover with staff and nurses occurred as well. I would not recommend placing your loved one in this facility. The Hearth will over promise and does not follow through with anything they agreed to deliver as it pertains to basic human care.

Provider Response

Thank you for your feedback. We are sorry to hear that you did not have a positive experience with us at the Hearth at Franklin. We strive to provide the very best in care and lifestyle. Please give me a call at 615-591-3003 to further discuss your thoughts and concerns. Lisa Olson, Executive Director

June 10, 2016

By Nancy873185

I visited this facility

My father had gone to The Hearth at Franklin for five days. It was about a year old, and they promised they were going to do this and that but totally overpromised and underdelivered. It was a locked-down facility, so we couldn't get in there unless somebody let us see him. We had to ring a bell and one of the nursing staff had to come let us in, which took them away from their job. The director of that facility got fired right after we left because our family and several other families had complained. They said they were going to check on him every hour. We had caregivers that stayed with him the first couple of nights and not one person from that facility came in to check on him even though they told us they would check on him every hour. He could get up and out of bed, and you had to watch him like a hawk. He would've fallen or something would've happened because you could not leave him alone, and they never checked on him. After five days, we took him home. The facility was beautiful and very appealing. The common areas were very nice and had nice furniture. It looked like an amazing facility. They had a little calendar of activities, like during the day, they had music, arts, and exercises. It just wasn't a good fit for us. There were a couple of other families that were very unhappy there, too, and they gave us our money back. They need to improve on the quality of care for the patients.

Provider Response

Thank you for your feedback. I am sorry to hear that you did not have a positive experience with us here at The Hearth at Franklin. We strive to offer the very best in lifestyles and care. Please give me a call to further discuss your thoughts and concerns. Sincerely, Lisa Olson, Executive Director

November 22, 2015

By Jane M.1

I am a friend or relative of a resident

Everything has been very good so far at The Hearth at Franklin. My father seems pretty content.

Provider Response

Thank you very much for your feedback. We are glad that you have had a positive experience with us here at The Hearth at Franklin, and we are very happy that we have the opportunity to care for your father! Thanks again, Ruth Ann, Executive Director

November 05, 2015

By Anonymous103728250

I am a friend or relative of a resident

The Hearth at Franklin was new. There was not enough care for our relative while she was there. They promised us they could take care of her. They knew what her mobility issues were, and they did not care for her in the way that they promised they would. Their response time was very long. They apartments were very nice, and the food was OK. They had happy hours and good exercises.

Provider Response

I am sorry that you didn’t have a great experience with us. I appreciate you sharing your thoughts and concerns, as we are dedicated to offering the very best in lifestyles and care at our community. I’d love the opportunity to further discuss things with you. Please call me anytime at 615-591-3003. Ruth Ann Peters, Executive Director

October 30, 2015

By Anonymous114919750

I am a friend or relative of a resident

The Hearth at Franklin has been a wonderful place. He can exercise, and they have group activities. He can also go to the area where the physical therapists are. There is also aworkout area within that. The dining area is really nice, and the food is good for that kind of setting. They check on a lot more than they know, and that is really comforting to know that they make sure that the residents are OK.

Provider Response

Thank you very much for your feedback. We strive to offer the very best in lifestyles and care, and are glad that you have had such a positive experience with us here at The Hearth at Franklin! Thanks again, Ruth Ann, Executive Director

See all Assisted Living reviews (15)

Independent Living Reviews for The Hearth at Franklin

November 16, 2018

By Anonymous741

I am a friend or relative of a current/past resident

We chose The Hearth at Franklin because the facilities are nice, but the food is not good. It's like store-bought food, like something frozen or heated up. I did talk to them about it, but that's just how their food is; it's not chef-prepared. However, the place itself is very nice, from the buildings to the rooms they offer, and they are competitively priced.

March 13, 2017

By Joy612145

I am a friend or relative of a current/past resident

We found the Hearth for my parents. I think it's going really well. The move-in went well last February. The staff is helpful and always friendly. The food has been good, and they've enjoyed that. They've begun to meet a few people there. It's a little bit more expensive than some of the others, but they chose it because it's closer to me. The location was more important to them, and I'm able to visit them more often. The room is a great two-bedroom with a living area and a nice kitchenette. They seem to have enough space and feel comfortable.

Provider Response

Thank you so much for taking the time to write a review. We really appreciate the great feedback. We are so glad that your parents are doing well and transitioning into the community well. We are thankful for you and your parents and are happy to call you all a part of the Hearth family! Let us know if there is anything that we can do for you or your parents in the future. Thanks again, Lisa Olson, Executive Director

November 24, 2015

By Anonymous116956950

I visited this facility

I plan to move to The Hearth at Franklin. I chose it because I like the feel of it, and it is a new building. I also like that there's a nurse there 24/7, and I can do independent, assisted, and hospice all in the same apartment without having to move to a different apartment.

Provider Response

Thank you so much for your feedback. We are dedicated to offering the very best in lifestyles and care at The Hearth at Franklin and are glad that you had a positive experience with us! We are happy to hear that you will be joining our Hearth family and hope you will enjoy your new home with us! Sincerely, Ruth Ann Peters, Executive Director

Memory Care Reviews for The Hearth at Franklin

July 07, 2021

By Zaida

I am a friend or relative of a current/past resident

My mom is currently at the memory care unit of The Hearth at Franklin and I think they're doing a good job. So far, I found the people very engaging. There's nursing care 24/7 and when you walk into the facility, the staff greets you and makes eye contact. It seems like a very caring place. I've been surprised at the variety of dishes that they serve for the residents too. It's very clean, kept very well, staffed well, and furnished well. For the care that she gets, I think it's a good value for the money.

February 11, 2020

By Emily

I visited this facility

The Hearth at Franklin was good, I liked it fine. I liked the staff very much, they were good, and the facility was very new, and it was nice. The rooms were very nice, the dining area was large, and it had a lot of windows. The staff was very helpful.

Provider Response

Hi Emily! Thanks for taking the time to leave a review. We're happy to hear you had a positive experience at The Hearth at Franklin. Don't hesitate to give us a call if there's anything else we can do to help your senior living search.

August 13, 2019

By Marci Thomas

I am a friend or relative of a current/past resident

Great facility. Great staff. Great activities for everyone who is there. Everyone is well taken care of. I can't say enough good things about the place.

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Questions about The Hearth at Franklin

Describe the overall population of assisted living residents at The Hearth at Franklin. What is their average age? What are their favorite things to do?

Late 70's Social Events, Outings, Wellness Aid/1:1 exercise programming, group exercise classes, Large outdoor walking track, social hour, Bingo, Bingo Store, Church Services, Movie Theater

What programs or activities does The Hearth at Franklin offer to enrich residents' well-being?

Tai Chi, Yoga, Exercise, 1:1 exercise programming for Strength, Mobility, and Balance through our Wellness Aid at no extra

What places are near The Hearth at Franklin or within walking distance for assisted living residents to enjoy?

Williamson County Recreation is in walking distance and offers indoor/outdoor pools, walking tracks, Silver Sneakers Program, Pickle Ball, tennis courts, and several other recreational activities. In walking distance we have several restaurants.

What transportation services does The Hearth at Franklin offer to assisted living residents?

We have a large van that transports residents to and from doctor appointments and takes residents on outings as well.

What makes the chef or dining program at The Hearth at Franklin exceptional? What kind of menu can assisted living residents expect?

The Chef at The Hearth at Franklin has managed large 5-star hotels but even more importantly he loves to interact with our residents and meet their needs and expectations regarding their food.

What safety features or security measures does The Hearth at Franklin offer to assisted living residents?

Electronic Keys for their individual doors, pull cords in their rooms to call for help, and pendants that can be worn as necklace or bracelet to call for help.

How does The Hearth at Franklin keep residents' families informed about their loved ones?

Our interdisciplinary team will offer to meet with families every 3 months for assisted living residents. We are always 1 call or email away if a family needs information about their loved one. Our nursing team is trained to communicate "Change in Condition" to family members

If The Hearth at Franklin accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Yes we accept pets of certain sizes. We have a very nice outdoor walking track and space.

Costs for The Hearth at Franklin

Cost of Assisted Living

Starting Price

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Cost of Independent Living

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Cost of Memory Care

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Services and Amenities of The Hearth at Franklin

Costs

Rent Plus Care Fees
Entry Fee
Assisted Living Starting At: $3707/month
Independent Living Starting At: $3161/month
Memory Care Starting At: $5891/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: We Offer Companion Suites
Studio Apartments

Dining options

In Room Kitchenette
Dining Room Shared Meals

Features

Beauty Barber Shop
Resident Transportation
Party Space
Garden And Patio

Cleaning services

Laundry For Linens
Housekeeping

Health services

Skilled Nursing
Physical Therapy
Nurse On Staff: Yes

Activities

Offsite Activities
Religious Services
Fitness Room

Languages

English

General

Resident Capacity: 149
Respite Care
Minimum Age: 55
Pets: Yes

Range of services

Physical Therapy

Licenses

Licenses: Licensed Assisted Living
State Licenses: ACL-0000000384

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About The Hearth at Franklin

The Hearth at Franklin offers Independent Living, Assisted Living, and Memory Care. Conveniently located between the corner of Hillsboro Rd and Mack Hatcher. We are less than 4 miles from Cool Springs, and less than 2 miles from downtown Franklin.

What Makes Us Special

The Hearth at Franklin has a beautiful outdoor green space with a paved walkway, located directly next to door to the Williamson Recreation Center, and we offer 24/7 access to nursing care for Independent, Assisted, and Memory Care residents. Our Assisted Living residents are able to receive several different levels of care based on their individual needs. Our memory care residents benefit from our Mosher Garden Methods, a memory care program designed to meet the needs of residents diagnosed with dementia.

The Hearth at Franklin

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Costs for The Hearth at Franklin

Photos of The Hearth at Franklin

Services and Amenities of The Hearth at Franklin

Costs

Room and housing options

Dining options

Features

Cleaning services

Health services

Activities

Languages

General

Range of services

Licenses

About The Hearth at Franklin

What Makes Us Special

Map of The Hearth at Franklin

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