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The Hearth at Franklin

Offers Assisted Living and Independent Living

10 Reviews
1035 Fulton Greer Lane, Franklin, TN 37069
Call (844) 334-3818
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The Hearth at Franklin (844) 334-3818
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Reviews of The Hearth at Franklin

10 Reviews Write a review

Assisted Living Reviews for The Hearth at Franklin

July 31, 2017

By Patty Peters

I am a friend or relative of a current/past resident

The nurses are wonderful caring people but are overworked and understaffed with no support from administration. . The memory care unit is not maintained. The staff can be incompetent and rude. The residents are not properly dressed, and hygiene of residents is not well maintained by the staff. It's safe to assume to say that the administration does not know what goes on because they are never on the unit. They should be ashamed of how the residents are treated and how poorly trained the staff truly is. It is not necessary for the director to respond in the scripted insincere apology. If you want your loved one to be safe, clean and in an environment where they are loved and cared for DO NOT SEND THEM Here
Provider Response
Hello, I appreciate your honest review. We set a high standard for ourselves, so I am disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to me directly at (615) 264-0779 when you have a chance. Thank you, and I look forward to hearing from you. Sincerely, Justin Ladd, Executive Director

March 16, 2017

By cinpet

I am a friend or relative of a current/past resident

My 92 year old mother has been a resident for 13 months. She is very happy in her apartment. The employees have been very helpful and willing to help in so many ways. I feel that she is very well cared for, and highly recommend to facility to all.
Provider Response

Thank you for taking the time write a review. We are so happy to hear that your mother is so happy and enjoying living at The Hearth at Franklin. We are glad to call you both a part of the Hearth family and please let us know if there is anything we can ever do for you! Thanks again.

December 28, 2016

By Warning you

I am a friend or relative of a current/past resident

Please do not put your loved one in this facility. We moved our loved one to this facility from another facility. They made many promises and followed thru on NOTHING. We would complain but nothing change. We were promised that our loved one who can see little, hear little and is in a wheelchair, would be checked on every one to two hours. This did not happen. We would arrive and his/her depends and clothing would be saturated with urine. We ended up hiring a sitter to stay with our loved one and we are paying 6,000 + per month. Tonight when we visited there was one person on the entire unit with all the residents sick throwing up and diareaha. I am disgusted with this place. DO NOT fall for the sales pitch they give you. The nurses are wonderful caring people but are overworked and understaffed with no support from administration. I really have no idea why they stay
Provider Response

Thank you for taking the time to write a review. I am very sorry to hear that you have not had a positive experience with us. The opinions of our residents and their loved ones are of utmost importance to us. I would greatly appreciate the opportunity to discuss your thoughts and concerns further. Please contact me at 615-591-3003. Thank you, Lisa Olson, Executive Director

November 10, 2016

By Don't place your loved one in this facility

I am a friend or relative of a current/past resident

Horrible experience. Had to move our love one out of the facility because there was not enough staff to provide basic care. Our love one had to fend for himself/herself and was rarely giving a shower (maybe once per week), and his/her clothes changed daily, which included his/her depends. There were many times we had to clean his room because staff failed to clean up urine on the floor, and there was not enough nurses to dispense his/her medication. High turnover with staff and nurses occurred as well. I would not recommend placing your loved one in this facility. The Hearth will over promise and does not follow through with anything they agreed to deliver as it pertains to basic human care.
Provider Response

Thank you for your feedback. We are sorry to hear that you did not have a positive experience with us at the Hearth at Franklin. We strive to provide the very best in care and lifestyle. Please give me a call at 615-591-3003 to further discuss your thoughts and concerns. Lisa Olson, Executive Director

June 10, 2016

By Nancy873185

I visited this facility

My father had gone to The Hearth at Franklin for five days. It was about a year old, and they promised they were going to do this and that but totally overpromised and underdelivered. It was a locked-down facility, so we couldn't get in there unless somebody let us see him. We had to ring a bell and one of the nursing staff had to come let us in, which took them away from their job. The director of that facility got fired right after we left because our family and several other families had complained. They said they were going to check on him every hour. We had caregivers that stayed with him the first couple of nights and not one person from that facility came in to check on him even though they told us they would check on him every hour. He could get up and out of bed, and you had to watch him like a hawk. He would've fallen or something would've happened because you could not leave him alone, and they never checked on him. After five days, we took him home. The facility was beautiful and very appealing. The common areas were very nice and had nice furniture. It looked like an amazing facility. They had a little calendar of activities, like during the day, they had music, arts, and exercises. It just wasn't a good fit for us. There were a couple of other families that were very unhappy there, too, and they gave us our money back. They need to improve on the quality of care for the patients.
Provider Response

Thank you for your feedback. I am sorry to hear that you did not have a positive experience with us here at The Hearth at Franklin. We strive to offer the very best in lifestyles and care. Please give me a call to further discuss your thoughts and concerns. Sincerely, Lisa Olson, Executive Director

November 22, 2015

By Jane M.1

I am a friend or relative of a resident

Everything has been very good so far at The Hearth at Franklin. My father seems pretty content.
Provider Response

Thank you very much for your feedback. We are glad that you have had a positive experience with us here at The Hearth at Franklin, and we are very happy that we have the opportunity to care for your father! Thanks again, Ruth Ann, Executive Director

November 05, 2015

By Anonymous103728250

I am a friend or relative of a resident

The Hearth at Franklin was new. There was not enough care for our relative while she was there. They promised us they could take care of her. They knew what her mobility issues were, and they did not care for her in the way that they promised they would. Their response time was very long. They apartments were very nice, and the food was OK. They had happy hours and good exercises.
Provider Response

I am sorry that you didn’t have a great experience with us. I appreciate you sharing your thoughts and concerns, as we are dedicated to offering the very best in lifestyles and care at our community. I’d love the opportunity to further discuss things with you. Please call me anytime at 615-591-3003. Ruth Ann Peters, Executive Director

October 30, 2015

By Anonymous114919750

I am a friend or relative of a resident

The Hearth at Franklin has been a wonderful place. He can exercise, and they have group activities. He can also go to the area where the physical therapists are. There is also aworkout area within that. The dining area is really nice, and the food is good for that kind of setting. They check on a lot more than they know, and that is really comforting to know that they make sure that the residents are OK.
Provider Response

Thank you very much for your feedback. We strive to offer the very best in lifestyles and care, and are glad that you have had such a positive experience with us here at The Hearth at Franklin! Thanks again, Ruth Ann, Executive Director
See all Assisted Living reviews (8) See fewer reviews

Independent Living Reviews for The Hearth at Franklin

March 13, 2017

By Joy612145

I am a friend or relative of a current/past resident

We found the Hearth for my parents. I think it's going really well. The move-in went well last February. The staff is helpful and always friendly. The food has been good, and they've enjoyed that. They've begun to meet a few people there. It's a little bit more expensive than some of the others, but they chose it because it's closer to me. The location was more important to them, and I'm able to visit them more often. The room is a great two-bedroom with a living area and a nice kitchenette. They seem to have enough space and feel comfortable.
Provider Response

Thank you so much for taking the time to write a review. We really appreciate the great feedback. We are so glad that your parents are doing well and transitioning into the community well. We are thankful for you and your parents and are happy to call you all a part of the Hearth family! Let us know if there is anything that we can do for you or your parents in the future. Thanks again, Lisa Olson, Executive Director

November 24, 2015

By Anonymous116956950

I visited this facility

I plan to move to The Hearth at Franklin. I chose it because I like the feel of it, and it is a new building. I also like that there's a nurse there 24/7, and I can do independent, assisted, and hospice all in the same apartment without having to move to a different apartment.
Provider Response

Thank you so much for your feedback. We are dedicated to offering the very best in lifestyles and care at The Hearth at Franklin and are glad that you had a positive experience with us! We are happy to hear that you will be joining our Hearth family and hope you will enjoy your new home with us! Sincerely, Ruth Ann Peters, Executive Director

Photos of The Hearth at Franklin

Services and Amenities of The Hearth at Franklin

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We Offer A Month To Month Rental

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Room Service For Meals

Features

  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Coffee Shop
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Features Extra: Library, Fitness Room/Gym

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Internet Enabled Rooms
  • Wifi
  • Technology Extra: Emergency Call System

Health services

  • Hospice Care
  • Medication Management
  • Physical Therapy
  • Nurse On Staff: Yes
  • Pharma

Activities

  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Tai Chi
  • Fitness Room
  • Yoga
  • Gardening
  • Cooking
  • Arts And Crafts
  • Activities Extra: Computer Class, Wellness Program

Financial guidance

  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests

General

  • Minimum Age: 55
  • Pets: Small Pets Allowed

Range of services

  • Physical Therapy

Licenses

  • Licenses: Licensed Assisted Living
  • State Licenses: ACL-0000000384

About The Hearth at Franklin

Is this your business?

At The Hearth at Franklin, we offer independent, assisted living, and memory care apartment homes. Our Senior Care Community is designed to offer you maintenance-free living so you can pursue your interests. If you require a helping hand, it's there, almost before you knew you needed it. If a little more assistance is needed, an easy transition to Assisted Living is possible, without ever needing to change apartments.

Explore all we have to offer at The Hearth at Franklin, just minutes from Nashville, TN:

  • Medical case management by licensed professionals
  • Medication management
  • 24 Hour nursing staff
  • Emergency call system
  • Secure environment
  • 3 nutritious meals per day
  • Activity programming seven days per week
  • Transportation
  • Weekly housekeeping to include linen service
  • Onsite Physical, speech, and occupational therapy
  • Wellness program
  • Unlimited access to Live More and Think More programming
  • And much more!

Through our warm and welcoming, purposefully designed environment, as well as a full range of services, amenities and activities, residents have countless opportunities to pursue their passions, find purpose and fulfillment, and feel proud to call The Hearth&reg home.

Map of The Hearth at Franklin

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The Hearth at Franklin


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