I have have been associated with The Hearth since October. My father really likes living there. Most of the staff is very friendly and welcoming.
I enjoy my visits there and I am there every day.
I have a good relationship with the staff and management. I like that they ask me questions and want to know how I feel about certain things.
The residents seem very happy at The Hearth.
I feel like it is very important to be hands on when you are leaving your loved ones to the care of others.
I would recommend The Hearth to anyone looking for a place for their loved one. I feel comfortable telling others about it.
I cannot stress enough how important it is to live as close as possible to the place where your loved one will live.
The Hearth at Franklin
Offers Assisted Living, Independent Living, and Memory Care
15 Reviews
1035 Fulton Greer Lane, Franklin, TN 37064
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(800) 385-2527
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Reviews of The Hearth at Franklin
Assisted Living Reviews for The Hearth at Franklin
March 06, 2019
I visited this facility
February 22, 2019
I am a friend or relative of a current/past resident
We recently moved mom into The Hearth at Franklin. The community is very clean. The food has been great which is very important to us for mom to have good meals to eat each day. Mom has even spoke to the chef personally because he walks the dining room during some meals and speaks with residents. The rent rates are in line with the other places in the area, staff are friendly and helpful, and all of the residents are very happy or appear to be. The social environment is great and mom has quickly made friends! The activities have a great variety. Several residents are very independent and there are lots of couples in the community. The rooms are large, especially the 1 bed room deluxe like what are mom has. The Hearth offers some great amenities such as a full outdoor paved walking track, theater room, and a beautiful sensorsy room in memory care. We saw this room on our tour before we moved into the Hearth. We highly recommend the Hearth at Franklin!
September 19, 2018
I visited this facility
The Hearth at Franklin is doing a wonderful job with my grandmother in the memory care unit. The other day nurses and nursing aids were all dancing together! It was such a joy to everyone so engaged with the residents. The food is great and the rooms are spacious in memory care.
Provider Response
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
July 31, 2017
I am a friend or relative of a current/past resident
The nurses are wonderful caring people but are overworked and understaffed with no support from administration. . The memory care unit is not maintained. The staff can be incompetent and rude. The residents are not properly dressed, and hygiene of residents is not well maintained by the staff. It's safe to assume to say that the administration does not know what goes on because they are never on the unit. They should be ashamed of how the residents are treated and how poorly trained the staff truly is. It is not necessary for the director to respond in the scripted insincere apology. If you want your loved one to be safe, clean and in an environment where they are loved and cared for DO NOT SEND THEM Here
Provider Response
Hello, I appreciate your honest review. We set a high standard for ourselves, so I am disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to me directly at (615) 264-0779 when you have a chance. Thank you, and I look forward to hearing from you. Sincerely, Justin Ladd, Executive Director
March 16, 2017
I am a friend or relative of a current/past resident
My 92 year old mother has been a resident for 13 months. She is very happy in her apartment. The employees have been very helpful and willing to help in so many ways. I feel that she is very well cared for, and highly recommend to facility to all.
Provider Response
Thank you for taking the time write a review. We are so happy to hear that your mother is so happy and enjoying living at The Hearth at Franklin. We are glad to call you both a part of the Hearth family and please let us know if there is anything we can ever do for you! Thanks again.
December 28, 2016
I am a friend or relative of a current/past resident
Please do not put your loved one in this facility. We moved our loved one to this facility from another facility. They made many promises and followed thru on NOTHING. We would complain but nothing change. We were promised that our loved one who can see little, hear little and is in a wheelchair, would be checked on every one to two hours. This did not happen. We would arrive and his/her depends and clothing would be saturated with urine. We ended up hiring a sitter to stay with our loved one and we are paying 6,000 + per month. Tonight when we visited there was one person on the entire unit with all the residents sick throwing up and diareaha. I am disgusted with this place. DO NOT fall for the sales pitch they give you. The nurses are wonderful caring people but are overworked and understaffed with no support from administration. I really have no idea why they stay
Provider Response
Thank you for taking the time to write a review. I am very sorry to hear that you have not had a positive experience with us. The opinions of our residents and their loved ones are of utmost importance to us. I would greatly appreciate the opportunity to discuss your thoughts and concerns further. Please contact me at 615-591-3003. Thank you, Lisa Olson, Executive Director
November 10, 2016
I am a friend or relative of a current/past resident
Horrible experience. Had to move our love one out of the facility because there was not enough staff to provide basic care. Our love one had to fend for himself/herself and was rarely giving a shower (maybe once per week), and his/her clothes changed daily, which included his/her depends. There were many times we had to clean his room because staff failed to clean up urine on the floor, and there was not enough nurses to dispense his/her medication. High turnover with staff and nurses occurred as well. I would not recommend placing your loved one in this facility. The Hearth will over promise and does not follow through with anything they agreed to deliver as it pertains to basic human care.
Provider Response
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with us at the Hearth at Franklin. We strive to provide the very best in care and lifestyle. Please give me a call at 615-591-3003 to further discuss your thoughts and concerns. Lisa Olson, Executive Director
June 10, 2016
I visited this facility
My father had gone to The Hearth at Franklin for five days. It was about a year old, and they promised they were going to do this and that but totally overpromised and underdelivered. It was a locked-down facility, so we couldn't get in there unless somebody let us see him. We had to ring a bell and one of the nursing staff had to come let us in, which took them away from their job. The director of that facility got fired right after we left because our family and several other families had complained. They said they were going to check on him every hour. We had caregivers that stayed with him the first couple of nights and not one person from that facility came in to check on him even though they told us they would check on him every hour. He could get up and out of bed, and you had to watch him like a hawk. He would've fallen or something would've happened because you could not leave him alone, and they never checked on him. After five days, we took him home. The facility was beautiful and very appealing. The common areas were very nice and had nice furniture. It looked like an amazing facility. They had a little calendar of activities, like during the day, they had music, arts, and exercises. It just wasn't a good fit for us. There were a couple of other families that were very unhappy there, too, and they gave us our money back. They need to improve on the quality of care for the patients.
Provider Response
Thank you for your feedback. I am sorry to hear that you did not have a positive experience with us here at The Hearth at Franklin. We strive to offer the very best in lifestyles and care. Please give me a call to further discuss your thoughts and concerns. Sincerely, Lisa Olson, Executive Director
November 22, 2015
I am a friend or relative of a resident
Everything has been very good so far at The Hearth at Franklin. My father seems pretty content.
Provider Response
Thank you very much for your feedback. We are glad that you have had a positive experience with us here at The Hearth at Franklin, and we are very happy that we have the opportunity to care for your father! Thanks again, Ruth Ann, Executive Director
November 05, 2015
I am a friend or relative of a resident
The Hearth at Franklin was new. There was not enough care for our relative while she was there. They promised us they could take care of her. They knew what her mobility issues were, and they did not care for her in the way that they promised they would. Their response time was very long. They apartments were very nice, and the food was OK. They had happy hours and good exercises.
Provider Response
I am sorry that you didn’t have a great experience with us. I appreciate you sharing your thoughts and concerns, as we are dedicated to offering the very best in lifestyles and care at our community. I’d love the opportunity to further discuss things with you. Please call me anytime at 615-591-3003. Ruth Ann Peters, Executive Director
October 30, 2015
I am a friend or relative of a resident
The Hearth at Franklin has been a wonderful place. He can exercise, and they have group activities. He can also go to the area where the physical therapists are. There is also aworkout area within that. The dining area is really nice, and the food is good for that kind of setting. They check on a lot more than they know, and that is really comforting to know that they make sure that the residents are OK.
Provider Response
Thank you very much for your feedback. We strive to offer the very best in lifestyles and care, and are glad that you have had such a positive experience with us here at The Hearth at Franklin! Thanks again, Ruth Ann, Executive Director
Independent Living Reviews for The Hearth at Franklin
November 16, 2018
I am a friend or relative of a current/past resident
We chose The Hearth at Franklin because the facilities are nice, but the food is not good. It's like store-bought food, like something frozen or heated up. I did talk to them about it, but that's just how their food is; it's not chef-prepared. However, the place itself is very nice, from the buildings to the rooms they offer, and they are competitively priced.
March 13, 2017
I am a friend or relative of a current/past resident
We found the Hearth for my parents. I think it's going really well. The move-in went well last February. The staff is helpful and always friendly. The food has been good, and they've enjoyed that. They've begun to meet a few people there. It's a little bit more expensive than some of the others, but they chose it because it's closer to me. The location was more important to them, and I'm able to visit them more often. The room is a great two-bedroom with a living area and a nice kitchenette. They seem to have enough space and feel comfortable.
Provider Response
Thank you so much for taking the time to write a review. We really appreciate the great feedback. We are so glad that your parents are doing well and transitioning into the community well. We are thankful for you and your parents and are happy to call you all a part of the Hearth family! Let us know if there is anything that we can do for you or your parents in the future. Thanks again, Lisa Olson, Executive Director
November 24, 2015
I visited this facility
I plan to move to The Hearth at Franklin. I chose it because I like the feel of it, and it is a new building. I also like that there's a nurse there 24/7, and I can do independent, assisted, and hospice all in the same apartment without having to move to a different apartment.
Provider Response
Thank you so much for your feedback. We are dedicated to offering the very best in lifestyles and care at The Hearth at Franklin and are glad that you had a positive experience with us! We are happy to hear that you will be joining our Hearth family and hope you will enjoy your new home with us! Sincerely, Ruth Ann Peters, Executive Director
Memory Care Reviews for The Hearth at Franklin
August 13, 2019
I am a friend or relative of a current/past resident
Great facility. Great staff. Great activities for everyone who is there. Everyone is well taken care of. I can't say enough good things about the place.
Questions about The Hearth at Franklin
Describe the overall population of assisted living residents at The Hearth at Franklin. What is their average age? What are their favorite things to do?
Late 70's Social Events, Outings, Wellness Aid/1:1 exercise programming, group exercise classes, Large outdoor walking track, social hour, Bingo, Bingo Store, Church Services, Movie Theater
What programs or activities does The Hearth at Franklin offer to enrich residents' well-being?
Tai Chi, Yoga, Exercise, 1:1 exercise programming for Strength, Mobility, and Balance through our Wellness Aid at no extra
What places are near The Hearth at Franklin or within walking distance for assisted living residents to enjoy?
Williamson County Recreation is in walking distance and offers indoor/outdoor pools, walking tracks, Silver Sneakers Program, Pickle Ball, tennis courts, and several other recreational activities. In walking distance we have several restaurants.
What transportation services does The Hearth at Franklin offer to assisted living residents?
We have a large van that transports residents to and from doctor appointments and takes residents on outings as well.
What makes the chef or dining program at The Hearth at Franklin exceptional? What kind of menu can assisted living residents expect?
The Chef at The Hearth at Franklin has managed large 5-star hotels but even more importantly he loves to interact with our residents and meet their needs and expectations regarding their food.
What safety features or security measures does The Hearth at Franklin offer to assisted living residents?
Electronic Keys for their individual doors, pull cords in their rooms to call for help, and pendants that can be worn as necklace or bracelet to call for help.
How does The Hearth at Franklin keep residents' families informed about their loved ones?
Our interdisciplinary team will offer to meet with families every 3 months for assisted living residents. We are always 1 call or email away if a family needs information about their loved one. Our nursing team is trained to communicate "Change in Condition" to family members
If The Hearth at Franklin accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Yes we accept pets of certain sizes. We have a very nice outdoor walking track and space.
Costs for The Hearth at Franklin
Services and Amenities of The Hearth at Franklin
Costs
- Rent Plus Care Fees
- Entry Fee
- Assisted Living Starting At: $3795/month
- Independent Living Starting At: $3095/month
- Memory Care Starting At: $5395/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Garden And Patio
Cleaning services
- Laundry For Linens
- Housekeeping
Health services
- Skilled Nursing
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Religious Services
- Fitness Room
Languages
- English
General
- Resident Capacity: 149
- Respite Care
- Minimum Age: 55
- Pets: Yes
Range of services
- Physical Therapy
Licenses
- Licenses: Licensed Assisted Living
- State Licenses: ACL-0000000384
About The Hearth at Franklin
The Hearth at Franklin offers Independent Living, Assisted Living, and Memory Care. Conveniently located between the corner of Hillsboro Rd and Mack Hatcher. We are less than 4 miles from Cool Springs, and less than 2 miles from downtown Franklin.
What Makes Us Special
The Hearth at Franklin has a beautiful outdoor green space with a paved walkway, located directly next to door to the Williamson Recreation Center, and we offer 24/7 access to nursing care for Independent, Assisted, and Memory Care residents. Our Assisted Living residents are able to receive several different levels of care based on their individual needs. Our memory care residents benefit from our Mosher Garden Methods, a memory care program designed to meet the needs of residents diagnosed with dementia.
Map of The Hearth at Franklin
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