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StoryPoint Chattanooga

1148 Mountain Creek Road, Chattanooga, TN 37405

(855) 638-0838

Verified Partner

4.2

(21 reviews)

Offers Assisted Living and Memory Care
Top rated on Caring.com

2018, 2023

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Reviews of StoryPoint Chattanooga in Chattanooga, Tennessee

4.2

(21 reviews)

  • Facility

    4.3

  • Staff

    4.4

  • Food

    4.9

  • Activities

    4.7

  • Value

    4.1

Top rated on Caring.com

2018, 2023

Susie-Q

5

September 25, 2024

I am a friend or relative of a current/past resident

The size and layout of StoryPoint is so appropriate for older adults. It has a beautiful courtyard in the middle of the building and the hallways form a square around it, so it's easy to navigate. There are various options on room sizes depending on needs and price points. The Chef prepares beautiful meals with so much variety while maintaining healthy options. The staff is always helpful, polite and does a great job accommodating the various needs of the residents. The Life Enrichment also provides so much variety for the residents .... music, trips to nearby places, games, exercise & so much more!

Provider Response

Hi Susie, Thank you for your review! We’re proud of our dedicated culinary team, who work hard to provide nourishing meals for our residents. Our Life Enrichment Director also plans monthly activities and events to keep everyone engaged both in and out of the community. It’s wonderful to hear that you’ve had a positive experience! Thank you!

Claire

3

September 25, 2024

I am a friend or relative of a current/past resident

Food is great in dining room, not so much in memory care as preparation area needs a lot of attention. Activities are excellent. Communication with staff is subpar. Interior & exterior rooms could use better housekeeping. Have to hire additional care professionals to maintain hygiene. Safety within facility concerning other residents is reprehensible.

Provider Response

Hi Claire, Thank you for leaving us a review! We are happy to hear you find the activities to be excellent. We want to connect with you directly about the rest of your feedback, as that is the best way to address it quickly. Please call us and ask to speak with our Executive Director at your earliest convenience. Thank you.

Debbie Penny

5

September 13, 2024

I am a friend or relative of a current/past resident

My Mom has been at StoryPoint for over 5 years now. Her room has always been clean. I have never had to address this with any one. The food always looks amazing & the portions are good. The Staff who work around or with my Mom are very friendly & very knowledgable. They are very caring & always willing to go out of there way to ensure any needs are taken care of. It is comforting to know that my Mom is taken care of like she were family.

Provider Response

Hi Debbie, It's wonderful to hear that your mom has had a great experience with us over the past five years! We’re proud of our dedicated team and appreciate your kind words. Thank you for taking the time to share your positive feedback. If you ever need anything or have more to share, please don’t hesitate to reach out!

A thankful daughter

5

August 29, 2024

I am a friend or relative of a current/past resident

Story Point of Chattanooga is a smaller facility which can provide fantastic individual care for you or your family member. My Father is in the memory care unit and receives excellent care. My original goal was to find a facility where he would be safe and be provided the care and dignity he deserves. The staff is very friendly and accommodating. When you arrive, you feel at home. When you meet the staff, you quickly realize this is not a job, it's a calling for them. Food is great, executive staff is easy to work with. They have an open-door policy and make themselves available at all hours of day and night. I cannot say enough about this facility. Rooms are nice, activities plentiful, advice and knowledge is unparalleled Thank you, Story Point of Chattanooga, for making a home for my dad, and thank you for welcoming me and my family as yours. I love visiting my dad and I love seeing the staff. I can now be his daughter vs his caregiver. He is in great hands.

Provider Response

Hello, We’re thrilled to hear that your father is doing great in our care! Our dedicated team works hard to provide an excellent experience, from our culinary offerings to our life enrichment outings and activities. Your peace of mind is very important to us. Thank you for your review!

Tarter sauce

1

August 4, 2024

I am a friend or relative of a current/past resident

They are all about making money. Truly all they care about. They will promise you the moon. Just know in memory care your loved one will only be in room to sleep at night. Rest of day will be sitting up in wheelchair. Found my loved one soaked multiple times. Glasses somehow got broken there also.

Provider Response

Hello, We care deeply about the experience each family has within our community. We want to address your feedback, as we are concerned about the comments in your review. We encourage residents to venture out of their apartments when they feel up to it, whether to eat a meal, enjoy an activity, or spend time with families or our team. We can't identify you based on the name listed in your review, and ask that you call us directly and ask to speak with our Executive Director. That is the best way to address the concerns you have outlined. Thank you!

Reviewer#ET0628

3

July 5, 2024

I visited this facility

I toured StoryPoint Chattanooga. The facilities themselves are very good, but the quality of care is one of my main concerns. They don't have adequate staffing. I know that they do everything that they say they can do. I didn't see the cafeteria. I just saw the dining facilities. It looked good. The hallways were very good. They're very wide. The floor is wheelchair friendly. The rooms seem to be very good. I wasn't impressed with the handicapped bathroom bars. They seem to be a little bit short compared to where my wife is now.

Provider Response

Hello, Thank you for sharing your feedback about your tour with our community! We appreciate your input regarding your staffing concerns, but we are happy to report we are fully staffed with no agency in the building! We have one nurse in assisted living and another in our memory care neighborhood, as well as our care team throughout our community to help our residents. We are glad you found the community to be good overall and that you appreciated the spaciousness and accessibility of the apartments and hallways. Regarding your concerns with the handicapped bathroom bar, we can move the grab bars and adjust them to meet a resident’s needs. We want to connect with you directly to answer any questions or additional concerns you may have. Please call our community and ask to speak with our Community Specialist. Thank you.

Adrianne

5

June 8, 2024

I visited this facility

I went to StoryPoint Chattanooga. The facility was beautiful. It was very well laid out. They had a lot of lovely outdoor areas for people because I know that if it's not a gazillion degrees outside, I'd love to be outside. And they did have activities where they would take them on the ride up the mountain because the mountain is right there. It was a great place. The only drawback was it was a little out of my price range. The staff was fabulous. The dining room was beautiful and the menu looked amazing. And there was always a good meal available, an additional menu that people could have any time of day. It was pretty good.

Provider Response

Hi Adrianne, We're so grateful for your visit to our community! Your review brightened our day, and we're thrilled to hear that you had a wonderful experience. Just to give you some insight, our pricing is determined by various factors including apartment styles, care needs, meal plans, and additional services you may opt for. We're eager to learn more about your tour and how we can better meet your needs. Please call us and ask to speak with our Community Specialist. Thank you once again!

ChattanoogaInvestor

5

September 26, 2023

I visited this facility

Took a wonderful and informative tour with Lisa. She was extremely helpful and we were very impressed with the cleanliness, overall appearance, and friendliness of the staff members. It appears that the activity programming is bountiful and many residents were enjoying various group activities. We were given a menu and the options were fantastic. We thoroughly enjoyed our time at Storypoint Chattanooga.

Mary

5

July 9, 2023

I visited this facility

We liked the location of StoryPoint Chattanooga and the longevity of their staff. They had some activities and we saw where their dining area was. They also had a patio area. It was an older place, but there were probably some things that they could do to make it a little more homey in the memory care area. One of the hospitals is within five minutes from that facility, and then probably five minutes the opposite direction are a few fast food restaurants.

Barbara

4

March 12, 2023

I visited this facility

I went to StoryPoint Chattanooga. When I got there, the maintenance guy was out front and he said, 'When you're moving in?' I said, 'Well, I'm not sure. I hadn't looked at it yet.' And he said, 'Well, all I got to say is Welcome Home.' So the staff was very cordial. It's like they live there and they're very joyful about the place. I got to tour a one-bedroom; it's very clean. Every one of the rooms was very clean like the lobby. When you first walk in, it's always very clean. The dining area was the least favorite dining room that I saw. It was toward the back of the building, so it wasn't very open to me. It looked very small and compact. I just didn't like the location of where it was. The staff who took me around introduced me to people, and the residents would come up and say something. So everybody was very happy and joyful, too. People were eating when I went because it was around lunchtime, and they bragged about the chef and all.

Provider Response

We are so happy you were warmly greeted when you visited our community! Our employees work hard to make sure that our community is clean and that the apartments are set and ready for new residents. While it may appear the dining room is small and compact, it is the energy of our residents and dining room staff that create a welcoming atmosphere. We appreciate your feedback and understand that the layout of our dining room is not for everyone. If you have any additional questions, please call us and ask to speak to our Community Specialist.

Harboride lady

5

February 28, 2023

I am a friend or relative of a current/past resident

This community is clean, professionally managed, and looks practically brand new with the recent renovations. Staff is friendly, helpful and abundant- something you rarely see these days. I love coming to Storypoint where my mom receives the BEST care available. I highly recommend this community.

Scenic City Guy

5

February 9, 2023

I am a friend or relative of a current/past resident

Beautiful community that is fully staffed and clean! We are so happy we chose this community for our family member. Long term staff and management- this says a lot. Love Storypoint Chattanooga, can't say enough good things about it.

April

5

April 16, 2022

I visited this facility

We toured StoryPoint Chattanooga yesterday. It was very nice and everything. It would have been great, but my mom just requires more skilled nursing than they have. They are just more assisted living and not skilled. For assisted living, it was a very nice facility. Actually, we saw both assisted living and memory care. The staff we spoke with were very knowledgeable and very helpful. The place itself was very nice, very good, clean, and neat. They had a salon, a courtyard, and a patio. It was very nice.

MaryR

4

September 24, 2021

I visited this facility

I was very impressed with StoryPoint Chattanooga. I saw their assisted living. They were very friendly and the facilities they had, I thought, were good. They give a lot of freedom. These are the things that impressed me more than anything. It is situated on a very busy road and people are allowed out and they can go in their own car. My husband would not be able to do that but he would enjoy the facility they have. I thought I would feel very safe about it. I was impressed by the lady who took my name when we went there. The place has been redone. I think it was closed during COVID and they had a lot of upgrades done to it. The upgrades were very nice. The living conditions, I thought, were very impressive and the people were nice. Alyssa was more than interested in answering any question I had. She was very prepared and very relaxed and I never once saw her on edge. I'm a retired businesswoman. I knew what I was doing and what I was looking for, but she seemed very light and very quick, and willing to answer in-depth any questions that I had. They said they would probably check my husband in the assisted living level. The only concern I have is if my husband would be there in the standard assisted living, then he would have access in and out of the front door and that would bother me. I was also surprised that they did not do a test on him.

Provider Response

Hello Mary, Thank you for reviewing StoryPoint Chattanooga! We so appreciate learning how much you loved our community, our salesperson, and your tour. We did want to address the comments you made at the end of your review, as there may be some confusion. Before a resident moves into our community, we always have a nurse do a pre-admission assessment to determine whether Assisted Living or Memory Care would be best. This assessment allows us to ensure the safety and wellbeing of our residents when they are moving into our community. We encourage you to reach out to our salesperson, Lisa Jarvis, by calling us. We look forward to speaking with you.

Gail

3

March 11, 2021

I visited this facility

I visited for my sister. It was clean, neat, and looked very pleasant. I did not meet anybody except the lady who opened the door, let me in, and kind of brought me around; she was nice. The place was lovely.

Denise

4

February 24, 2021

I visited this facility

Our visit was OK. It was just a little discombobulated. One staff was nice and the other one didn't want to be bothered. The facility had more of an institutional feel instead of a homey feel. The rooms were spacious, the bathroom was nice, and they had a little kitchenette. It's 40 miles from where I live, so it was a little out of my area. The surroundings were pretty though.

sherry702667

5

June 1, 2017

I visited this facility

I was impressed. They were going to put my mother-in-law in a regular room. The room was further from the dining room, but it was a very homey feeling. The community is a little bit further away from where we all live, but it is nice. The residents seemed happy. They have all kinds of activities planned everyday. They have a library and a reading activity where someone reads to them. They have a piano room where someone plays the piano.

Roberta361545

5

January 6, 2017

I visited this facility

I visited and it was clean, the staff seemed friendly, and the community was very good. I don't have complaints.

Aaron257278

4

November 21, 2016

I am a friend or relative of a current/past resident

I have my father here now. It’s not a very large place. He has a nice room next to the outside window. They have other rooms larger than that, but we’re satisfied with it. It’s institutional food, but my father says it’s OK. He has gained some weight, so he must be enjoying it. The staff seemed to be efficient, attentive, and conscientious. They have several activities. They give him therapy, but I don’t think they have a therapy room.

Sylvia H

4

October 22, 2015

I am a friend or relative of resident

My mother has been a resident here for several months now. She is able to have her own space while enjoying all the facilities opportunities to socialize. We are thankful for staff!

Tricia12

5

June 13, 2015

I am a friend or relative of a current/past resident

My uncle moved in three weeks ago. It was very friendly, and it had pretty grounds with a lot of outside places. They have three meals a day that appear to be really good, and he likes it. He has a one-bedroom with a living room, a bath, and a kitchenette. It's very spacious. He likes wine and cheese on Friday nights, and they go out to eat every Friday. I'm really pleased with it so far.

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Costs for StoryPoint Chattanooga in Chattanooga, Tennessee

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$3,950

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$5,300

Starting Price

Services and Amenities of StoryPoint Chattanooga in Chattanooga, Tennessee

Games Hobbies & Recreation

  • Literary Activities/Programs
  • Educational Activities/Programs
  • Music Activities/Programs
  • Facilitated Field Trips/Outings
  • Tabletop & Other Games/Programs
  • Horticultural Activities
  • Arts & Crafts Activities/Programs

On-Site Services

  • Religious Services
  • Veterans Affairs (VA) Aid Assistance

Staff Training & Qualifications

  • Staff trained in memory care
  • Staff trained in Medication Management

Inside Amenities

  • Cable/Satellite TV in Common Area
  • Entertainment Venues

Parking Options

  • Parking Lot

Transportation & Shopping

  • General Transportation Services

Dining

  • Communal Dining
  • Room Service
  • Guest Meals

Guests

  • Guest Parking
  • Overnight Guests

Housekeeping & Maintenance

  • Private Housekeeping Services
  • Housekeeping Services
  • Laundry Services
  • Linen Services

Kitchen Types

  • Kitchenette

Personal Care

  • Cooking services

Therapies

  • Physical Therapy/Rehabilitation

Languages

  • English spoken

Fitness & Wellness Programs

  • Fitness & wellness facilities/equipment
  • Salon Services

Health Services

  • Hospice Care
  • Pharmacy on-site
  • Psychiatric Care
  • Skilled Nursing
  • Medication Reminders

Specialized Staff

  • Nurse on Staff (Part time)

Financing & Payment Options

  • Financial Guidance
  • Rent And Care Fees
  • Home Sale Assistance

Pets

  • Pets

Room Amenities

  • Cable/Satellite In Unit
  • Wifi/Internet In Unit

Outside Amenities

  • Garden

Additional Amenity Information

  • Fee Structure: Entry Fee $1,995
  • Licenses: 0000001387
  • State Licenses: 00000183

About StoryPoint Chattanooga in Chattanooga, Tennessee

Welcome to StoryPoint Chattanooga! This isn�t just a place to reside � it�s a place where our community members truly shine, and we are glad to share this experience with them. Our senior living options include assisted living and memory care. Throughout each service level, we strive to make every moment of every day something special. We know it�s the small details in life that make a difference. Every resident becomes a part of our family, and we work with each of them at their pace to create the experiences they want. StoryPoint Chattanooga is a place where residents can truly Shine. Everyday.

Assisted Living

Assisted living provides a licensed environment for individuals requiring everyday assistance while promoting the greatest level of independence and privacy.

Memory Care

Designed for those with dementia or other memory impairments, memory care provides services in a licensed environment by specially trained professionals.

Community Amenities:

� Beauty salon/barbershop � Fitness center � Activity room � Library � Housekeeping and laundry services � Outdoor courtyard � Transportation services � Interior sunroom � Pet-friendly community � And more

To learn more about this provider�s license and review other available state reports, please visit:
Tennessee Department of Health Health Care Facilities

Map of StoryPoint Chattanooga

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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