Hickory Valley

Disappointed

My mother has been at Hickory Valley since September of 202, until we recently moved her to be closer to family. I will agree that most of the staff was friendly, and they do provide great activities and programs for their residents. Food service was always accommodating for my mother. Two major issues….the first being that over the counter meds were being taken from my mother’s room and the second major issue was with housekeeping. I spoke twice about the cleanliness of mothers room (primarily bathroom) and nothing improved. Upon coming into town and moving her I was shocked at the state of her room and bathroom and took videos and pictures. Tub filthy and mold all over her bath mat. Food in refrigerator since February. Bugs/gnats all along her windowsill. Her sink area filthy and had a dead bug. I would definitely make sure they get housekeeping under control if cleanliness is important for your family before considering this facility.

Joyce

We have already moved into Hickory Valley. We like it right away. They had the availability that we needed. There were a lot of things that hit the checkboxes for us, and we were allowed to have our little dog. We couldn't have carpeting in our room because of respiratory issues, so they changed the flooring specifically. They did not require a deposit upfront. They have someone to work with us and help us all along the way. Their staff is just wonderful. As for the food, you wouldn't want any better. Our apartment is very spacious. We have our own private space, but they have a lot of social spaces, activities, and events. They have independent living and assisted living. In our case, two of us needed assisted living and one of us was able to live independently. I can still care for the needs of the assisted, but we can live in an independent unit. All day, every day, things are going on. There is typical entertainment that takes place, and then they have all types of activities. I love to work on puzzles, so they have different areas where people work on puzzles together and socialize. Then they have regular games like card games, pool tables, and bingo. Then there's a big movie room and a big screen for movie watching as a group at night if you want to go and socialize watching the movie. They have different denominations that do church service on Sundays. And for those who choose to go to, they have Bible study programs available. They have their own bus that takes people out to do their shopping if they choose to because everybody has their own kitchenette. If you don't have transportation of your own, they provide transportation to and from the doctors and to and from big events. Even though we have an independent unit, they have maid service that goes along with it. Someone comes in and strips the beds, launders your bed for you, remakes your bed, and cleans your apartment once a week, so you don't have to do that. They have a garbage service. Just about everything you could imagine is provided for. The money is worth it. It's still coming in under what we were paying for a typical apartment living. There's a garden where tenants grow their own flowers and vegetables. The kitchen staff are choosing vegetables from the garden space to cook with the meals. They have a beautiful, covered space outside for shaded seating, a sunny patio on another side, and a huge front porch area. The entrance of the building is set up like a huge porch, so people gather and sit out there together.

Dorothy

I'm in Hickory Valley. I felt like I was lied to in some areas. The building is old. I think if I came and looked at it the second time, I might not have taken it. The bathroom sink is rusted and it's almost off the wall. The bathtub is terrible. Maintenance is very hard to get along with here. You just don't want to ask for anything. They don't have as many programs as I was told that they had when I toured the place. There are not a lot of activities that involve groups, which is what I was hoping for. The residents here are very friendly. I have gotten to know quite a few of them and I have no complaints about my neighbors. The food is decent, but they have so many rules, that it's hard to get what you would like to have. You pretty much have to take what they give you. They offer an exercise class three times a week, but most of the activities are activities of choice. You're pretty much on your own most of the time. The staff is great except for the maintenance department.

Betsy

I am only in the beginning process of looking for an independent living place for myself, and I haven't decided on anything yet. However, I found that Hickory Valley checks in with me if I don't call them first, they are exceptionally great with follow-up, they have promptly answered all my questions, even a lengthy "questionnaire" I put together so I could ask all my questions at the same time. They definitely impressed me without being "pushy." So far I have "warm feelings" about them.

Lora

We went to see Hickory Valley a couple of different times, and they were great. The staff was very friendly and very informative. The residents were friendly. We had food from there and it tasted wonderful. It was an older facility, but that would not be a drawback because the people that live there have been there for many, many years. They had a courtyard, a movie room, and a salon. They also had a nice dining area.

Danyne

We chose to have my friend at Hickory Valley, just because of our interactions with the staff when we first met. We believe that they wanted the best for her and they were willing to work with us to find a way to get her in and we just appreciate them. They genuinely care. There are zero complaints from the time you enter the place, from the different sitting areas to the different activities, down to their bathroom. I couldn't ask for something better. I've eaten there a few times and I have no complaints about the food, too. Everybody that I see there enjoys it. I can't believe the amount the activities that they do there to try to keep an active environment and inclusion.