TerraBella Rock Hill

David

TerraBella Rock Hill felt very safe and it felt like a good community. They talk with each other. I heard a lot of "Good mornings" to people and "How are you doing today?" It's just encouraging. The price is what really brings the rating down. Other than that, everything else is perfect. It'd be a perfect place to go. The staff was very, very informative. He understood from the start that it wasn't going to meet the financial things, but he was real courteous and still showed me the facility. I thought that was very professional of him. He was not pushy. He was very understanding. He took the time out of his day to really show me all the stuff that was there. I'm in a wheelchair, and it was a very level area, so it wasn't something I'd have to struggle to get around on.

Ginger

My friend is now at TerraBella Rock Hill. I like it. It's small. The staff is very welcoming. It's always clean. They cater to them. He's made a lot of friends from day one, and everybody has just been helpful and friendly. They get three meals a day, they play cards, they get a movie theater and everything.

Jenny

We really had a good experience here, so we are possibly looking into that one. From my dad's perspective, he said that he really felt that it was inviting and that there was a sense of camaraderie. There was a lot of people spending time in the facility, and they seemed very comfortable. The atmosphere was very relaxed. We didn't see anything real negative. The building is a little old because it has been around for so long, but that's really not a negative. The admission coordinator was fantastic. They offer everything that we possibly need just to maintain regular day-to-day living. Also, they're pet friendly, which is a huge plus for us. They have a salon. They have space for activities like exercise activities. It's just a big space in the front of the building. They offer three meals a day. They also have an extra menu that you're allowed to pick from, if you don't like what they're serving. They have a fully functioning little kitchens, even in their studio apartments, which I thought was really impressive. You can bring a microwave and things like that, so I thought that was really nice.

Kim

My dad is here. The place is extremely clean. The rooms are very nice and very quaint. They have been updated. Everyone has been really accommodating and has gone out of their way to do everything they can for him. They have movie nights, bingo, church gatherings, and things like that. The food is upscale. It's restaurant style.

Andrea

It was awesome. It's a really nice, beautiful place. I really liked how the family could come in to have lunch, and nothing had to be scheduled. The facility was clean. I would really consider my mom living there. I was really, really happy with what we saw, and the people were really nice. The staff was fabulous. One of the things that I was really impressed with was the menu. It was a big selling point because my mom's very picky. They have salmon, salad, and soup on top of a regular menu. I can go in there and have lunch with my mom at any time. I just walk in and pay $5. I will say that was really impressive. The food looked great. They showed me the assisted living and memory care, and I was impressed with both. I'm just starting out touring facilities for my mom. So far, that facility is my top place. It was beautiful inside. You came in and you have the bar. It was set up so nice. They were doing a really nice job. They made it feel like a home. I feel like I could walk in there any time and have coffee with my mom. When mom walked in there, it was like she was seeing friends. It didn't feel like she was going into an assisted living place where everyone was in a wheelchair and disabled. I found that really comforting. Everyone was out in the open. It was just nice.

Stephanie

My father moved here. He's doing good and adjusting well. It's all about the staff there. The moment I walked in, the front desk was so helpful, and the marketing person helped me so much because I had never done anything like this before. I didn't know where to start, how to begin, any of it. She walked me through it and it was a seamless process. He was having some snags at the hospital and she helped me with that as well. His room is always clean. I've never been in there, not one time, that it's been messy. There's always someone there cleaning or sweeping, making sure that it stays clean. From the time I chose the facility, I was kind of in and out to get the paperwork done and move my dad's things into his room. They allowed us to move his things into his room before he got there. I had a bed that I bought for my dad that I needed to put together and I couldn't do it. I thought I was gonna have to bring someone else to come and do it. That next day, their maintenance man had already started putting it together. We didn't have to ask. They hung up pictures. His room is a good size. He has a studio deluxe. He has his own bathroom. My dad is claustrophobic and I knew he wasn't going to be able to stay in a small room, but it's very spacious. You could have a view of the courtyard and I think he has a view of the front lawn. All of their views are great. If you have somebody that just likes to look out of the window, they have great views for that. They allow pets. My dad has a dog, but if it's 25 pounds or over, they can just come and visit. If it's 25 pounds and under, they can stay. The yard is always manicured. The grass is always cut. They have flowers, landscapes and things like that. The dining room is clean. I'm very pleased. It's more of a restaurant setting, but it's an open space. In one space, there are some couches and chairs where you can kind of sit and watch a little TV. In the other space are the eating tables that they can sit in and eat. I was there when he had a meal and it smelled great and looked great. He loved it. He's not a picky eater, but everybody around him was eating well. If you want more, then you have more. They have a menu. They have a list of daily activities. I think they're still trying to follow COVID protocols, so they haven't been outside of the community, but they have activities there at the center. He has participated and I didn't think he was a very social person, but they do a good job with getting them involved. If they don't want to, then they don't push them. They encourage them very well to come and sit out and do little activities. They don't feel like they're pressured to do it. It seems to be a very nice community. I love it. They made us feel so comfortable there. I haven't had one bad experience since he's been there.