Sunflower Springs of Lake Wylie

Bobbie

Sunflower Springs of Lake Wylie was very nice. The people seemed very nice when we were talking to them initially. They told us that they could follow my mom's renal diet, that they would make sure that all her medication got administered, and that if we wanted to take her out for the day, they would get her medication ready. It was no problem, all that kind of stuff. My mom was there for just under a month. However, they did not get the last of her medication in until about two days before we took her out, so she wasn't taking some of her medications for the entire time. They also yelled at my sister when she came to pick my mom up because they didn't want to have to get her medication ready. That happened a couple of times, actually, even though we called and gave them a couple of hours' notice. The chef came out and told my mom that he absolutely could not follow her renal diet, so she just needed to eat what was put in front of her. Due to that, we took her out. Her renal issues got a lot worse. She was not being bathed like she was supposed to. The entire time she was there, they came, I think, one time to help her take a bath, and she ended up with an antibiotic-resistant UTI, which is why we ended up taking her out. My mom got a temporary room that was pre-furnished. It looked more like a hotel than a senior community, like most of them we looked at. The whole facility is very well taken care of because it's brand new. Most of the people who worked there were nice enough, but they just could not deliver what they had promised. For activities, as far as I can tell, they do outings once a week. Mom never really got to participate in any of those, but they do them on a lottery system. So you sign up, and then they draw names because they can only take so many people. The facility is behind a grocery store. It's not a terrible location. It's pretty easy to get in and out of. I know that emergency response time is pretty quick because the day that we toured, somebody burnt popcorn in their microwave, so the fire department came. It was not a big deal, but they got there really quickly. So that was actually a plus. They have a couple of sitting areas on each floor where they can go and sit and watch TV as a community. They have a salon, and I think once a week, somebody comes in and does hair. They have a game room/library area. My mom didn't really spend time on any of those, but I saw them on the tour. They also had a couple of balconies that were kind of the community seating areas upstairs that they could go out to.